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(6)

Once Upon a Wedding

San Diego , CA

LOCATION

San Diego, CA US

WEBSITE

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Catering

REVIEWS

1.7
out of 5.0
1.6/5.0
1.5/5.0
1.1/5.0
2.4/5.0
1.8/5.0
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Anonymous
Wedding:
Recently Married
0.0/5.0
Marie Fowler is probably one of the most unprofessional caterer I have contacted. I recently made an appointment with her Once Upon a Wedding catering company. I called her the day of our appointment and she answered with a rude tone, claimed I did not have an appointment and she would call me back in 10 minutes. 40 MINUTES go by and still no call back. I called her back an hour later and she never apologized to me and was extremely rude on the phone. I requested this day off of work specifically for this appointment and she was so unorganized and unprofessional. I do not recommend this place to anyone at all.
Services Used: Catering
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Courtney
Wedding:
5/26/2013
4.5/5.0
The food was delicious! Guests are still telling me how good it was. Marie charged us more after the wedding for "extra plates" when I know I paid for 12 plates that didn't show up. Watch for that, but otherwise good food.
Services Used: Catering
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Julie
Wedding:
5/11/2013
0.6/5.0
I should have listened to my instincts. Marie at Once Upon a Wedding was so unprofessional and rude. I booked her about 9 months prior to my wedding and we were still finalizing the menu up until a week before. 3 days before my wedding, she asked me what part of the menu was. Granted, she got most of it right but I did not need to be dealing with that right before my wedding. She was extremely hard to get hold of and she took months to revise quotes. She was late getting to the venue and we were about to just order pizzas. When she did get there, Marie was coming into the bridal room to ask me questions while my bridesmaids were helping me get ready! If they were legitimate questions that we had not gone over 3-4 times already, it would be another story but these were things that she should have known. For our final walk-through, she brought our very first "idea" page with her. We had changed our colors 5-6 months prior- along with other things. For the food.. it was good BUT we were missing one of our appetizers for cocktail hour- I guess she just decided not to make it. We were supposed to have tri tip in merlot sauce- we still have no idea what sauce we were served. She was telling my guests that they could only take 2 butters because she had a lot of people to serve but we paid for 150 guests and I told her that only 120 showed up... She had her staff pick up water glasses about 30 minutes after dinner was served. When we went to give her the tip for her servers (not her) she refused to get out of her car to accept it. She was rude to us and our guests. Don't ever use her. She will create so much stress during an already stressful time.
Services Used: Catering
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courtneyheimscinta
Wedding:
10/8/2011
0.8/5.0
Food was good and had no complaints from guests. However, I constantly felt like I was harassing them. It took days if not a full week to receive a call back and most of the time I did not. A week before reviewing the final menu, many items were left off and it was a battle to put them back on without additional charge. Also, I was personally asked to get storage bags for left overs, they were provided and then they took ALL the food that I paid for! Lastly they cleaned their van in our drive way, leaving food and trash in the drain. Overall, regardless of good the food was, I would never recommend this catering company to anyone. The lack of professionalism is astounding.
Services Used: Catering
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Mayra
Wedding:
6/11/2011
0.6/5.0
Good food, but terrible customer service, at the end , the food is not worht all the bad experience with the service.
Services Used: Catering
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jenpanehal
Wedding:
9/24/2010
3.6/5.0
I am sorry to hear the reviews below. Marie met both my fiance and I at their office in Temecula, and served us amazing food to taste. We were planning our wedding from another state, and she kept in touch with me from the beginning. She even went to visit the wedding site for us while we weren't there to see how she thought things should be set up. I can understand how she can come off a bit strong, but she is kind and professional. You tell her what needs to be done, and she does it. She was excited about our venue, our ideas, and I felt that she cared.
Services Used: Catering
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