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OuterInner

Springfield , IL

LOCATION

Springfield, IL US 62708 (map)
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Welcome to OuterInner.com, your friendly online wedding retailer. Our mission is to offer you great value foreign prices, but Western customer service. We understand that brides have a... Read more
Welcome to OuterInner.com, your friendly online wedding retailer. Our mission is to offer you great value foreign prices, but Western customer service. We understand that brides have a lot to think about before their wedding, so we aim to make the process of getting your dresses as easy as possible if you give us the honor of supplying these important dresses for your wedding.

If you have questions about anything please ask us and our English-speaking staff will help you!

We offer a full range of wedding dresses in many styles such as vintage style gowns, princess gowns and those suitable for beach weddings.

If you're attending a wedding we've got you covered too with a wide range of occasions dresses, bridesmaid dresses and mother of the bride dresses so you can feel confident that you're dressed appropriately and look great.

We also offer shoes, accessories and jewellery for wedding parties and special occasions.

Wedding Dresses: http://www.outerinner.com/wedding-gowns-cg-13.html

Bridesmaid Dresses: http://www.outerinner.com/bridesmaid-dresses-cg-12.html

Mother Of The Bride Dresses: http://www.outerinner.com/mother-of-the-bride-dresses-cg-18.html

Bridal Jewellery: http://www.outerinner.com/jewellery-cg-39.html

Bridal Sexy Lingerie: http://www.outerinner.com/event-bridal/sexy-lingerie-cg-2.html?pgp=p185

Wedding Shoes: http://www.outerinner.com/wedding-shoes-cg-30.html

Veils: http://www.outerinner.com/veils-cg-24.html

Occasions Dresses: http://www.outerinner.com/occasions-dresses/

Why OuterInner?

1. Size doesn’t matter. All our dresses can be custom-tailored for you.

2. Affordable prices yet great quality.

3. One to one customer support, we believe in giving every customer the attention they deserve.

Feel free to contact us or stop by our site today: www.outerinner.com .

Connect with us:

Here at OuterInner we understand that when you're looking for a wedding vendor online you're going to have plenty of questions, so we're available in many different social media areas to help you get the answers you need.
Email us with your questions: inquiry@outerinner.com / mkt@outerinner.com Chat with us directly on Skype: customer.service165 Call us on the phone: (USA) 1-813-358-3228 Find us on Facebook: http://www.facebook.com/OuterInner.Club Be the first to see videos of our newest dresses on YouTube: http://www.youtube.com/user/outerinnerclub Pin your favorite dresses by following our Pinterest boards: http://pinterest.com/outerinner/

Get dress advice, style tips, and news in the OuterInner blog: http://www.outerinner.com/blog/ Chat with us and get the latest news on Google : https://plus.google.com/110087262646243585412 Read less
Dress & Attire

PHOTOS

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INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Flower Girls, Mother of the Bride, Mother of the Groom, Ring Bearers
What accessories do you provide?
Hair Accessories, Jewelry, Shoes, Veils

REVIEWS

4.0
out of 5.0
3.9/5.0
4.0/5.0
4.0/5.0
4.0/5.0
3.8/5.0
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miller2008
Wedding:
4/4/2020
5.0/5.0
THANK U GREAT WEBSITE............
THANK U GREAT WEBSITE............
THANK U GREAT WEBSITE............ Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

You're welcome! Thank YOU!
Default-vendor-profile-pic
Lauren
Wedding:
9/6/2014
0.0/5.0
This was a TERRIBLE experience, do not EVER order from this site.

First of all, the company took much longer than expected to get the dress to me. I ordered it beginning of June and revieced it end of August, one week before the wedding.

Second, their customer service is terrible. The dress didn't fit and then they asked me to take a picture of my basically half naked of the dress not fitting in order to confirm my complaint. This is not acceptable or appropriate.

We ordered 4 dresses from them for a bridal party and they were all VASTLY different. The only thing that matched was the color, it was ridiculous. In addition to this when I went to get my dress hemmed and fitted, the beading started falling off everywhere. And the company refuses to reimburse me for the alterations that I paid for to fix the company's mistakes. They refuse to acknowledge their mistakes and help us out at all.

All in all, terrible company, terrible quality and terrible customer service. Save yourself the hassle and don't even consider this company. Too much of a hassle for poor quality service.
This was a TERRIBLE experience, do not EVER order from this site.

First of all, the company took much longer than Read more...
This was a TERRIBLE experience, do not EVER order from this site.

First of all, the company took much longer than expected to get the dress to me. I ordered it beginning of June and revieced it end of August, one week before the wedding.

Second, their customer service is terrible. The dress didn't fit and then they asked me to take a picture of my basically half naked of the dress not fitting in order to confirm my complaint. This is not acceptable or appropriate.

We ordered 4 dresses from them for a bridal party and they were all VASTLY different. The only thing that matched was the color, it was ridiculous. In addition to this when I went to get my dress hemmed and fitted, the beading started falling off everywhere. And the company refuses to reimburse me for the alterations that I paid for to fix the company's mistakes. They refuse to acknowledge their mistakes and help us out at all.

All in all, terrible company, terrible quality and terrible customer service. Save yourself the hassle and don't even consider this company. Too much of a hassle for poor quality service. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
2.0/5.0
As a bridesmaid for my friend's upcoming wedding this summer, I ordered a dress from OuterInnerExpress two months ago, and have encountered multiple issues since this time.

Firstly, I was unable to use the PayPal service that was required for Canadian buyers; this problem caused a huge hassle as I had to contact the company directly SEVERAL times. The time difference was inconvenient, and because of this, I had asked them to communicate through email. Following this request, I was phoned at 2:00 in the morning by one of the workers. The delay in payment caused the system to cancel my order and I was forced to wait an additional week before the error was fixed and I could actually pay for my dress with VISA. There was help from the workers for this problem, which I was very thankful for. However, the time delay was quite frustrating.

After a month of waiting for the dress to arrive, I was contacted by a delivery service asking me to pick up my package and pay an outrageous amount for duties and taxes. In fact, this cost was more than the dress itself. This news was quite shocking, as I had been told by outterinnerexpress that the fee I paid for shipping and handling would incur such costs.

Overall, I had to pay much more for the dress than I would have had I shopped locally for a dress of the same quality. In addition, if I had waited to order the dress closer to the wedding date, I would have been extremely stressed because of the time lag. I would highly recommend contacting duty and taxes PRIOR to ordering from this website, as well as ordering at least three months in advance.

While the quality of the dress and the responsiveness of the company workers was definitely good, I would not order from them again because of the experience I have had.
As a bridesmaid for my friend's upcoming wedding this summer, I ordered a dress from OuterInnerExpress two months ago, and Read more...
As a bridesmaid for my friend's upcoming wedding this summer, I ordered a dress from OuterInnerExpress two months ago, and have encountered multiple issues since this time.

Firstly, I was unable to use the PayPal service that was required for Canadian buyers; this problem caused a huge hassle as I had to contact the company directly SEVERAL times. The time difference was inconvenient, and because of this, I had asked them to communicate through email. Following this request, I was phoned at 2:00 in the morning by one of the workers. The delay in payment caused the system to cancel my order and I was forced to wait an additional week before the error was fixed and I could actually pay for my dress with VISA. There was help from the workers for this problem, which I was very thankful for. However, the time delay was quite frustrating.

After a month of waiting for the dress to arrive, I was contacted by a delivery service asking me to pick up my package and pay an outrageous amount for duties and taxes. In fact, this cost was more than the dress itself. This news was quite shocking, as I had been told by outterinnerexpress that the fee I paid for shipping and handling would incur such costs.

Overall, I had to pay much more for the dress than I would have had I shopped locally for a dress of the same quality. In addition, if I had waited to order the dress closer to the wedding date, I would have been extremely stressed because of the time lag. I would highly recommend contacting duty and taxes PRIOR to ordering from this website, as well as ordering at least three months in advance.

While the quality of the dress and the responsiveness of the company workers was definitely good, I would not order from them again because of the experience I have had. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Dear customer, we're sorry that you had a less than satisfactory experience with us! We'd like to put it right and check your case, but we can only do so if you wouldn't mind emailing us your name and order number to: MKT@OUTERINNER.COM and we will then see how we can help.
Thank so much for your feedback!
Default-vendor-profile-pic
Santoni
Wedding:
7/24/2014
4.7/5.0
I am so pleased with the service from Outerinner.com! They called me, emailed me and answered any questions I had within 24 hours! I picked a dress, made 3 changes to it and had custom measurements. It looks and fits excellent. I'm about to order my next dress this week.
I am so pleased with the service from Outerinner.com! They called me, emailed me and answered any questions I had within Read more...
I am so pleased with the service from Outerinner.com! They called me, emailed me and answered any questions I had within 24 hours! I picked a dress, made 3 changes to it and had custom measurements. It looks and fits excellent. I'm about to order my next dress this week. Read less
Services Used: Dress & Attire
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Sarah & Anthony
Wedding:
6/7/2014
5.0/5.0
Absolutely gorgeous! The quality is fantastic, beading and stitching is amazing craftsmanship and the sizing was perfect! The customer service representative was prompt in answering my questions and was very courteous. the value of the dress is incredible I would have probably would have spent so much more in a bridal boutique for the same dress at least 3 times as much. The tailoring and shipping time was incredibly fast considering the dress was custom sized to fit me. It's my dream dress come true! THANKS SO MUCH OUTERINNER my wedding is going to be so special and I'm going to look fantastic!
Absolutely gorgeous! The quality is fantastic, beading and stitching is amazing craftsmanship and the sizing was perfect! Read more...
Absolutely gorgeous! The quality is fantastic, beading and stitching is amazing craftsmanship and the sizing was perfect! The customer service representative was prompt in answering my questions and was very courteous. the value of the dress is incredible I would have probably would have spent so much more in a bridal boutique for the same dress at least 3 times as much. The tailoring and shipping time was incredibly fast considering the dress was custom sized to fit me. It's my dream dress come true! THANKS SO MUCH OUTERINNER my wedding is going to be so special and I'm going to look fantastic! Read less
Services Used: Dress & Attire
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Lenora
Wedding:
6/7/2014
4.7/5.0
I'm a big girl and my wedding dress was perfect. I ordered the custom fit option and ordered early just in case the fit was wrong, but my dress fit me exactly how I wanted it to. Great store I would highly recommend this online store to everyone. Thanks outerinner for a perfect wedding.
I'm a big girl and my wedding dress was perfect. I ordered the custom fit option and ordered early just in case the fit Read more...
I'm a big girl and my wedding dress was perfect. I ordered the custom fit option and ordered early just in case the fit was wrong, but my dress fit me exactly how I wanted it to. Great store I would highly recommend this online store to everyone. Thanks outerinner for a perfect wedding. Read less
Services Used: Dress & Attire
Default-vendor-profile-pic
Penny
Wedding:
5/17/2014
4.7/5.0
I had a small wedding and didn't want a big dress. They had hundreds to chose from. My dress was gorgeous. I had to have to some things changed and while I received them in a timely manner getting someone to return my emails at first was a little slow. All in all, my experience was good and if I have anything in the future where I need a formal dress I would definitely use them again!
I had a small wedding and didn't want a big dress. They had hundreds to chose from. My dress was gorgeous. I had to have Read more...
I had a small wedding and didn't want a big dress. They had hundreds to chose from. My dress was gorgeous. I had to have to some things changed and while I received them in a timely manner getting someone to return my emails at first was a little slow. All in all, my experience was good and if I have anything in the future where I need a formal dress I would definitely use them again! Read less
Services Used: Dress & Attire
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Penny
Wedding:
5/17/2014
5.0/5.0
I ordered my dress a month ago and received it in the time they said it would it take. My dress is GORGEOUS!!! They added a little to the length of the dress and cap sleeves without charging extra. Anytime I contacted them they were quick to respond. The only issue I have is the sizing is off. I got measured and even ordered a size larger (just in case because I know wedding dresses run small). When I received the dress it didn't quite fit. I took it to a wedding dress store here and they said it was a little off. The piece that fits behind the corset was not wide at all. However, I have an amazing tailor who is fixing a piece for behind the corset. So, if ordering a dress make sure of the correct size. Aside from that I have to give 5 stars as my experience was pretty good!!
I ordered my dress a month ago and received it in the time they said it would it take. My dress is GORGEOUS!!! They added Read more...
I ordered my dress a month ago and received it in the time they said it would it take. My dress is GORGEOUS!!! They added a little to the length of the dress and cap sleeves without charging extra. Anytime I contacted them they were quick to respond. The only issue I have is the sizing is off. I got measured and even ordered a size larger (just in case because I know wedding dresses run small). When I received the dress it didn't quite fit. I took it to a wedding dress store here and they said it was a little off. The piece that fits behind the corset was not wide at all. However, I have an amazing tailor who is fixing a piece for behind the corset. So, if ordering a dress make sure of the correct size. Aside from that I have to give 5 stars as my experience was pretty good!! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
4.4/5.0
I had a couple of my maids get their dresses from this website, and the selection was great, the quality was great, but we should have looked at the sizing a little better... The sizes on their website are a bit different from my girls' normal sizes, which we realized only after we ordered them. And unfortunately we weren't able to return the dresses... So just make sure you look at their sizing guides before you buy!!!
I had a couple of my maids get their dresses from this website, and the selection was great, the quality was great, but we Read more...
I had a couple of my maids get their dresses from this website, and the selection was great, the quality was great, but we should have looked at the sizing a little better... The sizes on their website are a bit different from my girls' normal sizes, which we realized only after we ordered them. And unfortunately we weren't able to return the dresses... So just make sure you look at their sizing guides before you buy!!! Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Thank you for leaving your feedback!
We're happy you loved your BM dresses, but we're sorry about the size issue. It's impossible to arrange sizes that will 'match' sizes that everyone is accustomed to, but we are trying to refine them to eliminate any issues like this.
One way is that we've added the measurements of each size on each dress page, therefore customers can check the measurements of each standard size against their own. It may mean that you would need to order a size from us that you usually wouldn't in your own country, but at least you know that it will be a perfect fit.
Thank you again!
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Michelle
Wedding:
3/22/2014
5.0/5.0
At a last minute request my daughters were going to be in their big sister wedding, i was pressed for time and Outerinner granted my request, got the dresses to me on time, (mind you they had to make) the dresses were BEAUTIFUL, everybody loved them, and my girls felt like princesses for the night. Not only were the dresses BEAUTIFUL, the price was very reasonable, and the quality of the dresses were Awesome. Thank You soooooo much Outerinner.

HAPPY CUSTOMER :)
At a last minute request my daughters were going to be in their big sister wedding, i was pressed for time and Outerinner Read more...
At a last minute request my daughters were going to be in their big sister wedding, i was pressed for time and Outerinner granted my request, got the dresses to me on time, (mind you they had to make) the dresses were BEAUTIFUL, everybody loved them, and my girls felt like princesses for the night. Not only were the dresses BEAUTIFUL, the price was very reasonable, and the quality of the dresses were Awesome. Thank You soooooo much Outerinner.

HAPPY CUSTOMER :) Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Thanks so much for reviewing us! We really appreciate you taking the time to share your experience with others, and we're really happy to hear that we were able to help you get wonderful dresses!

We look forward to seeing you again in the future! :)
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Irene
Wedding:
2/14/2014
5.0/5.0
I LOVE LOVE LOVE LOVE LOVE Outerinner!!! They have been extremely helpful and very responsive. By nature and profession (law enforcement), I was skeptical. I cannot believe the detail, the quality, the workmanship of my wedding dress. I went on complete faith, wishful thinking, and a lil bit of f*uck it. The dress I wanted was not shown in the color I wanted so I explained via email that I wanted a red dress. Keep in mind, this dress was made with three different textures which meant three different colors of red. They came through flawlessly! I love my dress.
I DID read other reviews and saw a lot of, "it was too small". So I took heed and ordered 2 sizes larger. That would allow me to take it to a tailor here and have it customized (I was too lazy to get real measurements so went with a standard size). 2 sizes larger fit me to a T!
I need a reason to order another dress!!!!!!!!!!! I wanna order another dress!!!!!!!!
I would recommend - absolutely!
I LOVE LOVE LOVE LOVE LOVE Outerinner!!! They have been extremely helpful and very responsive. By nature and profession Read more...
I LOVE LOVE LOVE LOVE LOVE Outerinner!!! They have been extremely helpful and very responsive. By nature and profession (law enforcement), I was skeptical. I cannot believe the detail, the quality, the workmanship of my wedding dress. I went on complete faith, wishful thinking, and a lil bit of f*uck it. The dress I wanted was not shown in the color I wanted so I explained via email that I wanted a red dress. Keep in mind, this dress was made with three different textures which meant three different colors of red. They came through flawlessly! I love my dress.
I DID read other reviews and saw a lot of, "it was too small". So I took heed and ordered 2 sizes larger. That would allow me to take it to a tailor here and have it customized (I was too lazy to get real measurements so went with a standard size). 2 sizes larger fit me to a T!
I need a reason to order another dress!!!!!!!!!!! I wanna order another dress!!!!!!!!
I would recommend - absolutely! Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Hi Irene, thanks for leaving your review! We appreciate that!
Regarding past customers who have found that the dress was 'too small,' in these cases we are sorry and have always tried to help solve the situation, however very often it's because they don't check the measurements of our standard size against their own and our standard size may not be the same as those in the West. Thanks for bringing this up, we will always try to be clearer and we have the added the measurements to every dress page to make it even easier for customers to check BEFORE they order and be sure that the dress will fit amazingly!
Thank you for your support, and we hope to see you again soon!
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Sara
Wedding:
12/13/2013
5.0/5.0
AWESOME site. They were super kind and helpful. I entered the wrong email by accident wen ordering a dress with this site and as soon as I realized this I emailed to have it changed. They replied back within the same day and assured me they would do the est they could to change the email. Before they could change the email, they called me to tell me that I had to choose a different color of the dress that I had ordered but were very kind and patient with me when I was selecting the new color. They were extremely professional and extremely kind and helpful. I will be shopping with OutInner.com again and will recccomend to all of my friends!
AWESOME site. They were super kind and helpful. I entered the wrong email by accident wen ordering a dress with this site Read more...
AWESOME site. They were super kind and helpful. I entered the wrong email by accident wen ordering a dress with this site and as soon as I realized this I emailed to have it changed. They replied back within the same day and assured me they would do the est they could to change the email. Before they could change the email, they called me to tell me that I had to choose a different color of the dress that I had ordered but were very kind and patient with me when I was selecting the new color. They were extremely professional and extremely kind and helpful. I will be shopping with OutInner.com again and will recccomend to all of my friends! Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Hi Sara, thanks for leaving your feedback! We loved helping you with your dress order, and are so happy you chose us!
We hope to see you again soon!
Best wishes!
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Anonymous
Wedding:
Recently Married
2.5/5.0
My wedding day is Nov. 3 & I was thinking about purchasing bridesmaid dress' through this company. I'm not sure now after reading some of the reviews sounds like if past clients have had horrible experiences, & of course I'd hate to have a bad experience. I'd want my dress' to be delivered around mid October & of course for them to properly fit my bridesmaids. I've already been on their website & yes they do have beautiful dress' at an amazing price, I've also had some email contact with the company & they've been pretty good so far. So what do you guys suggeste,?
My wedding day is Nov. 3 & I was thinking about purchasing bridesmaid dress' through this company. I'm not sure now after Read more...
My wedding day is Nov. 3 & I was thinking about purchasing bridesmaid dress' through this company. I'm not sure now after reading some of the reviews sounds like if past clients have had horrible experiences, & of course I'd hate to have a bad experience. I'd want my dress' to be delivered around mid October & of course for them to properly fit my bridesmaids. I've already been on their website & yes they do have beautiful dress' at an amazing price, I've also had some email contact with the company & they've been pretty good so far. So what do you guys suggeste,? Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Hello there and thank you for considering us! As you can see with our reviews, the majority of our customers are very happy. If things do go wrong we always try to help every customer.
The main thing when ordering custom dresses on line is to be careful to check your measurements and give us accurate information, as we make dresses for customers based on what they tell us.
If you need help with this or indeed with anything you can email us any time.
Thank you for leaving the review. May I ask if you could raise the number of stars you have given us, as actually 2.5 equals a bad review and affects our overall rating, but in fact you haven't ordered anything yet. We aim to earn your trust and deserve a high rating. Thanks so much!
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Trisha
Wedding:
10/13/2013
0.0/5.0
DO NOT USE THIS WEBSITE!!!!
My three best friends and I ordered dresses from here for our other friends wedding. Almost $400.00 spent. When they came EVERY dress was mis-sized. The measurements the website listed and mailed us a copy of were not the measurements of the dresses. One dress in particular was paid to be made to specific measurements, also not the right size. After calling the company I was told I would only get a 50% return fund, have to pay to ship it back, then order another dress in a different size with, then pay to ship it. UNACCEPTABLE!!!! Another woman in our party called and was told we could send them all back, however they wanted us to email pictures of us measuring the dresses with a measuring tape. Then when we called back we were told we needed to send pictures of EACH of US in our mis sized dresses!!! How inappropriate to be asked to send a picture of myself in 1/2 a dress to a company!!! Not to mention that for the pictures to happen two women need to drive 2 hours to take pictures in a mis fitted dress?!
If I am not satisfied with the way you made my dress that I paid for because the measurements are incorrect I want my money back without jumping through ridiculous hoops.
Most likely this will result in my attorney being called.
Absolutely ridiculous.
DO NOT USE THIS WEBSITE!!!!
My three best friends and I ordered dresses from here for our other friends wedding. Read more...
DO NOT USE THIS WEBSITE!!!!
My three best friends and I ordered dresses from here for our other friends wedding. Almost $400.00 spent. When they came EVERY dress was mis-sized. The measurements the website listed and mailed us a copy of were not the measurements of the dresses. One dress in particular was paid to be made to specific measurements, also not the right size. After calling the company I was told I would only get a 50% return fund, have to pay to ship it back, then order another dress in a different size with, then pay to ship it. UNACCEPTABLE!!!! Another woman in our party called and was told we could send them all back, however they wanted us to email pictures of us measuring the dresses with a measuring tape. Then when we called back we were told we needed to send pictures of EACH of US in our mis sized dresses!!! How inappropriate to be asked to send a picture of myself in 1/2 a dress to a company!!! Not to mention that for the pictures to happen two women need to drive 2 hours to take pictures in a mis fitted dress?!
If I am not satisfied with the way you made my dress that I paid for because the measurements are incorrect I want my money back without jumping through ridiculous hoops.
Most likely this will result in my attorney being called.
Absolutely ridiculous. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Thank you for your feedback Trisha. We are aware of your order, and are in talks with your party about solving your issues as we speak.
I'm sorry about the request for you to send pictures. We are not trying to offend anyone, it may be that would help us to see where any mistakes were made. However if pictures aren't convenient then any customer can always return the dresses to us. We need to look into the sizing and see where any mistakes were made and then we would be in a position to offer a refund.
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Jen
Wedding:
10/12/2013
1.4/5.0
The dress that I received was the correct color, but that is the only thing that met my expectations with this dress.

I contacted Outerinner to report that the eyehook at the top of the zipper was missing, the dress was 8 inches too long (for a 5'8" person) and the DOUBLE layer of heavy satin lining under the chiffon dress made it feel like a Renaissance Style dress not a light-weight flowing chiffon gown.

When I asked to return the item, this was the response:

To make the hook part not too convex and hurt your back, we designed the eye hook with thread. (There is not thread or eyehook above the zipper)
Please note that as the out layer is chiffon, if we make the dress with one layer, the dress could be see through. Even after we add the lining, the dress is still very flowing. Our dresses are made with three layers.

When I asked again to return the item, I was advised:

"To return the dress you may need to pay 50% handing fee which is $49. Also as the shipping cost is not charged by us, you may need to shoulder the return shipping cost and the original shipping cost can not be refunded. Personally I do not suggest you return it back , as the return shipping maybe very high"
- Monica with Outerinner

This dress is going to Goodwill.
Sad story.
Will not order anything from this company again.
The dress that I received was the correct color, but that is the only thing that met my expectations with this dress. Read more...
The dress that I received was the correct color, but that is the only thing that met my expectations with this dress.

I contacted Outerinner to report that the eyehook at the top of the zipper was missing, the dress was 8 inches too long (for a 5'8" person) and the DOUBLE layer of heavy satin lining under the chiffon dress made it feel like a Renaissance Style dress not a light-weight flowing chiffon gown.

When I asked to return the item, this was the response:

To make the hook part not too convex and hurt your back, we designed the eye hook with thread. (There is not thread or eyehook above the zipper)
Please note that as the out layer is chiffon, if we make the dress with one layer, the dress could be see through. Even after we add the lining, the dress is still very flowing. Our dresses are made with three layers.

When I asked again to return the item, I was advised:

"To return the dress you may need to pay 50% handing fee which is $49. Also as the shipping cost is not charged by us, you may need to shoulder the return shipping cost and the original shipping cost can not be refunded. Personally I do not suggest you return it back , as the return shipping maybe very high"
- Monica with Outerinner

This dress is going to Goodwill.
Sad story.
Will not order anything from this company again. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Dear Jen, sorry to hear that you are dissatisfied with your dress.
It may be that we can help you, and I'm sorry that the solution offered wasn't what you were looking for.
If we have made the dress incorrectly I see no reason why we can't refund you, so please email us at ORDERS@OUTERINNER.COM and we can discuss this and come to a solution. Thank you.
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Anonymous
Wedding:
Recently Married
5.0/5.0
Ive had my eye on my dream dress for about a year, only problem was, it was way out of my budget. As i browsed thru the OuterInner website i found my dream dress and for a significantly lower price. Being a bit skeptical i was scared the dress wouldn't be the same or wouldn't fit. After weeks of deliberation i went ahead and purchased the dress. I COULD NOT BE HAPPIER with the gown i received! Not only is it the exact dress i dreamed of but the dress was in my hands in a matter of weeks. I even had to change the size once i ordered it and it came in exactly how i ordered it. It fits perfectly and i wont even have to have any alterations. I will use them again if ever needed!
Ive had my eye on my dream dress for about a year, only problem was, it was way out of my budget. As i browsed thru the Read more...
Ive had my eye on my dream dress for about a year, only problem was, it was way out of my budget. As i browsed thru the OuterInner website i found my dream dress and for a significantly lower price. Being a bit skeptical i was scared the dress wouldn't be the same or wouldn't fit. After weeks of deliberation i went ahead and purchased the dress. I COULD NOT BE HAPPIER with the gown i received! Not only is it the exact dress i dreamed of but the dress was in my hands in a matter of weeks. I even had to change the size once i ordered it and it came in exactly how i ordered it. It fits perfectly and i wont even have to have any alterations. I will use them again if ever needed! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
9/21/2013
5.0/5.0
I was having nightmares about ordering online but once the dresses came in, I was so relieved. The dresses are beautiful and fit my bridesmaids perfectly. Very attentive service. The best part is that the quality was excellent and I saved A LOT of money. Would definitely recommend.
I was having nightmares about ordering online but once the dresses came in, I was so relieved. The dresses are beautiful Read more...
I was having nightmares about ordering online but once the dresses came in, I was so relieved. The dresses are beautiful and fit my bridesmaids perfectly. Very attentive service. The best part is that the quality was excellent and I saved A LOT of money. Would definitely recommend. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Hi there! We're so happy to get such a great review from you, and honored to be a part of your wedding! Thank you, and congratulations!
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Adele
Wedding:
9/19/2013
5.0/5.0
I was a but dubious about ordering dresses from a website based in china but I found so many dresses that I loved. I ordered three for myself to try the quality etc, and I am very pleased to say that all three dresses are perfect! I paid to have them custom made and they fit brilliantly. The fabrics are really nice and they arrived much quicker than expected. Also, the customer service so far has been excellent. they have kept in touch about my order and asked me extra questions to make sure i was happy with my orders and colours.
Now I know how good they are I'm planning to buy my bridesmaid dresses from here when I can decide which dress I want my girls to wear!! Thank you so much x
I was a but dubious about ordering dresses from a website based in china but I found so many dresses that I loved. I Read more...
I was a but dubious about ordering dresses from a website based in china but I found so many dresses that I loved. I ordered three for myself to try the quality etc, and I am very pleased to say that all three dresses are perfect! I paid to have them custom made and they fit brilliantly. The fabrics are really nice and they arrived much quicker than expected. Also, the customer service so far has been excellent. they have kept in touch about my order and asked me extra questions to make sure i was happy with my orders and colours.
Now I know how good they are I'm planning to buy my bridesmaid dresses from here when I can decide which dress I want my girls to wear!! Thank you so much x Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Hi Adele, thanks for leaving your kind review! We're very happy that you love our quality, and that you had faith in us!
We'd be delighted to receive your bridesmaid dress order too! :-D
I'll get your order number and add a $20 voucher to your account as a thank you! ~ Adrian
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Anonymous
Wedding:
1+ year ago
0.5/5.0
I ordered a bridesmaid dress back on February 16th and I have yet to receive it. Everyone else in the wedding party has theirs and I do NOT! I have tried to contact you online through the website and have not heard back. I have tried to contact you on Skype and called you with no response. I am outraged at how poorly everything is being handled. The only response I received told me to check my package number at USPS and they have no history past March 16th from China. I want to know where my dress is or how you plan on refunding me my $88.05.
I ordered a bridesmaid dress back on February 16th and I have yet to receive it. Everyone else in the wedding party has Read more...
I ordered a bridesmaid dress back on February 16th and I have yet to receive it. Everyone else in the wedding party has theirs and I do NOT! I have tried to contact you online through the website and have not heard back. I have tried to contact you on Skype and called you with no response. I am outraged at how poorly everything is being handled. The only response I received told me to check my package number at USPS and they have no history past March 16th from China. I want to know where my dress is or how you plan on refunding me my $88.05. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Dear reviewer, please give me details of your order at: ORDERS@OUTERINNER.COM and we will try to help you immediately. we're sorry for any inconvenience caused, and it's certainly not our aim for you not to be satisfied. Hoping to hear from you soon.
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Anonymous
Wedding:
1+ year ago
4.6/5.0
This review is for all brides out there who, like me, found a look they love at a great price on Outer Inner, but are skeptical and nervous about ordering a dress online. I wanted a one shoulder dress. Went to all the bridal stores in my area. Found all of 3 one shoulder dresses, all over $2000, none the right style. Found exactly what I was looking for on Outer Inner. E.mailed back and forth with a representative about colour, sizing, embellishments, etc. I made the order with fingers crossed. 3 weeks later, I got the dress. It arrived 10 days early, in fantastic shape, and fits perfectly. I could not be happier with the fit, the service, and the price. I think clear communication with the dressmaker is key. There is always a tiny bit of risk involved, but I know people are more prone to write reviews only if they experienced bad results, and I'd like to vouch for the fantastic results I got with Outer Inner!
This review is for all brides out there who, like me, found a look they love at a great price on Outer Inner, but are Read more...
This review is for all brides out there who, like me, found a look they love at a great price on Outer Inner, but are skeptical and nervous about ordering a dress online. I wanted a one shoulder dress. Went to all the bridal stores in my area. Found all of 3 one shoulder dresses, all over $2000, none the right style. Found exactly what I was looking for on Outer Inner. E.mailed back and forth with a representative about colour, sizing, embellishments, etc. I made the order with fingers crossed. 3 weeks later, I got the dress. It arrived 10 days early, in fantastic shape, and fits perfectly. I could not be happier with the fit, the service, and the price. I think clear communication with the dressmaker is key. There is always a tiny bit of risk involved, but I know people are more prone to write reviews only if they experienced bad results, and I'd like to vouch for the fantastic results I got with Outer Inner! Read less
Services Used: Dress & Attire
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Victoria
Wedding:
8/31/2013
5.0/5.0
For any bride who is thinking about ordering your dress online and are scared to do so there is no reason to worry when you order from Outerinner.com. They were wonderful when i ordered my dress. I asked questions and was answered very promptly. I ordered my dress with my specific measurements and when i recieved my dress it was perfect. It was everything that i wanted. It is beautiful and loooks very expensive but it wasn't that is the greatest part. :-)
Thank you Outerinner,
Victoria :-)
For any bride who is thinking about ordering your dress online and are scared to do so there is no reason to worry when Read more...
For any bride who is thinking about ordering your dress online and are scared to do so there is no reason to worry when you order from Outerinner.com. They were wonderful when i ordered my dress. I asked questions and was answered very promptly. I ordered my dress with my specific measurements and when i recieved my dress it was perfect. It was everything that i wanted. It is beautiful and loooks very expensive but it wasn't that is the greatest part. :-)
Thank you Outerinner,
Victoria :-) Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Dear Victoria,
Thanks so much for sharing this review - we're delighted to hear how happy you are, and all of the team here wish you a very happy wedding and bright future!
Thanks and best wishes!
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saraj
Wedding:
8/24/2013
1.0/5.0
This company was a NIGHTMARE to work with. It took me a week and 6....yes 6 transactions out of my account!!!! They kept charging me for my dress. You can never get a hold of anyone and the emails take forever!! Took another 2 days for all my money to be returned than had to cancel my credit card cause they started over and tried charging me again! I will never recommed this place to anyone! STAY AWAY
This company was a NIGHTMARE to work with. It took me a week and 6....yes 6 transactions out of my account!!!! They kept Read more...
This company was a NIGHTMARE to work with. It took me a week and 6....yes 6 transactions out of my account!!!! They kept charging me for my dress. You can never get a hold of anyone and the emails take forever!! Took another 2 days for all my money to be returned than had to cancel my credit card cause they started over and tried charging me again! I will never recommed this place to anyone! STAY AWAY Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Dear SaraJ,
I'm sorry to hear about this problem.
It seems that we had an issue with our credit card system in your case, and we're sorry for that. At no time did we purposefully try to double charge you.
Due to the time difference between Hong Kong and the West sometimes it can take time for our brides to receive a response, sorry for that.
Thank you for shopping with us, and we regret that on this occasion you had a trying experience.
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Anonymous
Wedding:
1+ year ago
0.0/5.0
One of the worst companies I have ever had to deal with. Luckily I am skeptical about purchasing online from overseas therefore only ordered one bridesmaid dress to see what it was like. It took over the estimated 5 weeks to arrive (even though I ordered a standard size US 12 and not for bespoke measurements). When received I was extremely disappointed with the quality of the dress the material was poor and hem alignment was off and then when I requested a return I was asked to send photos and again that was not sufficient and it seems they are making my life difficult because of their poor workmanship.
One of the worst companies I have ever had to deal with. Luckily I am skeptical about purchasing online from overseas Read more...
One of the worst companies I have ever had to deal with. Luckily I am skeptical about purchasing online from overseas therefore only ordered one bridesmaid dress to see what it was like. It took over the estimated 5 weeks to arrive (even though I ordered a standard size US 12 and not for bespoke measurements). When received I was extremely disappointed with the quality of the dress the material was poor and hem alignment was off and then when I requested a return I was asked to send photos and again that was not sufficient and it seems they are making my life difficult because of their poor workmanship. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Dear reviewer, you gave no order details in your review, therefore we cannot contact you to help you with your case. We absolutely do want to help you, so please email us at ORDERS@OUTERINNER.COM as soon as convenient and we will be happy to work with you to come to a solution that satisfies you, but first we need to actually know which order this is and be able to look at the issue. Thank you.
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Anonymous
Wedding:
1+ year ago
4.4/5.0
I ordered my wedding dress from OuterInner-- it was amazing. It fit perfectly and looked beautiful. I got it "custom" made for a nominal fee and needed no alterations. It was of the highest quality and perfect in every way.
I ordered my wedding dress from OuterInner-- it was amazing. It fit perfectly and looked beautiful. I got it "custom" made Read more...
I ordered my wedding dress from OuterInner-- it was amazing. It fit perfectly and looked beautiful. I got it "custom" made for a nominal fee and needed no alterations. It was of the highest quality and perfect in every way. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

So happy to hear this! Thank YOU so much for choosing us to make your wedding gown, it's an honor! :)
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Anonymous
Wedding:
1+ year ago
4.9/5.0
I ordered my wedding dress through OuterInner - custom made dress was made beautifully, very good quality and workmanship, arrived in under one month from China to Canada. Do expect to have to do minor alterations, even custom-made dresses need to be fitted, and also expect to pay duty. Very pleased with quality, service, price and the amount of time to deliver. Fits beautifully and looks like a much more expensive dress.
I ordered my wedding dress through OuterInner - custom made dress was made beautifully, very good quality and workmanship, Read more...
I ordered my wedding dress through OuterInner - custom made dress was made beautifully, very good quality and workmanship, arrived in under one month from China to Canada. Do expect to have to do minor alterations, even custom-made dresses need to be fitted, and also expect to pay duty. Very pleased with quality, service, price and the amount of time to deliver. Fits beautifully and looks like a much more expensive dress. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Thanks so much for passing on your feedback, especially the tips, to other brides!
We appreciate you choosing us, and we're happy that you have also been able to save some money.
Best wishes!
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April
Wedding:
8/3/2013
4.4/5.0
I am getting married next August and decided to try shopping online. Well, This shop was really good! I was happy with the price and the fast shipping time. The quality was definitely as good as anything else you'd buy from a physical store tool! I tell all bride-to-be's to check it out.
I am getting married next August and decided to try shopping online. Well, This shop was really good! I was happy with the Read more...
I am getting married next August and decided to try shopping online. Well, This shop was really good! I was happy with the price and the fast shipping time. The quality was definitely as good as anything else you'd buy from a physical store tool! I tell all bride-to-be's to check it out. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Hi April, thank you for letting us know your feedback! Good to know that we're doing something right! ;-)
Good luck with your wedding!
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juliette
Wedding:
8/2/2013
4.8/5.0
I am ordering my bridesmaids dresses from outerinner and I can't wait till they get here! The staff at outerinner have been extremely helpful and they've responded to my inquiries super fast! It's been great shopping with them so far!
I am ordering my bridesmaids dresses from outerinner and I can't wait till they get here! The staff at outerinner have Read more...
I am ordering my bridesmaids dresses from outerinner and I can't wait till they get here! The staff at outerinner have been extremely helpful and they've responded to my inquiries super fast! It's been great shopping with them so far! Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Thanks Juliette - we hope you love your bridesmaid dresses! We appreciate you choosing us!
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Nelsy
Wedding:
7/15/2013
5.0/5.0
I am so grateful with Outerinner, I can not describe how happy I am with this company. Like almost everybody else I was skeptical to buy my wedding dress online from China, but I took the risk and I am so glad I did it. I cannot believe the quality of the beading, the details and the workmanship of my wedding dress. After going to many different bridal stores, I could not find one dress that I like, I did not like the style, I did not like how it fit and either the price, but in Outerinner I found exactly the style I was looking for and when I received my dress yesterday, I could not believe how good it looks, I saved 700 dollars from buying a dress from another store where I tried on dozen of dresses and none of them like me, this one that I did not try it on, fit me like if I would give outerinner every single detail of my body.

The dress for me was perfect, I have to do nothing to it.

I highly recommend this website to buy your wedding dress, you save a lot of money, this people are responsible, I asked them for a closer picture of the beading on my dress and they send it within hours and the shipping was really fast, faster than what they said. Too bad you only have one wedding, lol because I can not wait to buy another dress from them.

Love it, thank you very much Outrinner.
I am so grateful with Outerinner, I can not describe how happy I am with this company. Like almost everybody else I was Read more...
I am so grateful with Outerinner, I can not describe how happy I am with this company. Like almost everybody else I was skeptical to buy my wedding dress online from China, but I took the risk and I am so glad I did it. I cannot believe the quality of the beading, the details and the workmanship of my wedding dress. After going to many different bridal stores, I could not find one dress that I like, I did not like the style, I did not like how it fit and either the price, but in Outerinner I found exactly the style I was looking for and when I received my dress yesterday, I could not believe how good it looks, I saved 700 dollars from buying a dress from another store where I tried on dozen of dresses and none of them like me, this one that I did not try it on, fit me like if I would give outerinner every single detail of my body.

The dress for me was perfect, I have to do nothing to it.

I highly recommend this website to buy your wedding dress, you save a lot of money, this people are responsible, I asked them for a closer picture of the beading on my dress and they send it within hours and the shipping was really fast, faster than what they said. Too bad you only have one wedding, lol because I can not wait to buy another dress from them.

Love it, thank you very much Outrinner. Read less
Services Used: Dress & Attire
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Ayylisha
Wedding:
7/13/2013
3.7/5.0
I have been looking for the perfect dress for my July wedding for months. This site had a beautiful one-shoulder dress with a thigh-high slit that is easily conceal. When I received my dress about one month after I ordered it; it was even more beautiful in person. The quality of the material and workmanship was good, especially for the price (which was a steal). I tried it on and the dress fits true-to-size and I definitely felt like a blushing in it.
I have been looking for the perfect dress for my July wedding for months. This site had a beautiful one-shoulder dress Read more...
I have been looking for the perfect dress for my July wedding for months. This site had a beautiful one-shoulder dress with a thigh-high slit that is easily conceal. When I received my dress about one month after I ordered it; it was even more beautiful in person. The quality of the material and workmanship was good, especially for the price (which was a steal). I tried it on and the dress fits true-to-size and I definitely felt like a blushing in it. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Thanks Ayylisha - we hope you love your wedding and that you get many compliments on the dress! :)
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Christine
Wedding:
7/5/2013
5.0/5.0
When I ordered a wedding dress from OuterInner I expected the quality to be so-so because the company is based in China. But when I received it I didn't expect the dress to be so beautifully made. I was tentative about ordering something for as important as my wedding online, but I'm glad I made the decision to order from OuterInner. The shipping speed was incredibly fast for overseas shipping and price was great for the high quality dress I received. I highly recommend this store to buy your wedding dress from.
When I ordered a wedding dress from OuterInner I expected the quality to be so-so because the company is based in China. Read more...
When I ordered a wedding dress from OuterInner I expected the quality to be so-so because the company is based in China. But when I received it I didn't expect the dress to be so beautifully made. I was tentative about ordering something for as important as my wedding online, but I'm glad I made the decision to order from OuterInner. The shipping speed was incredibly fast for overseas shipping and price was great for the high quality dress I received. I highly recommend this store to buy your wedding dress from. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Hi Christine, thanks for leaving your feedback - we appreciate that you took the time to pass on your kind words! Congratulations with your wedding, and we hope to see you again soon sometime! :)
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Sarah
Wedding:
6/30/2013
0.0/5.0
I have had the worst experience with this company. I'd never suggest them to anyone I know, and I'm warning other people to be cautious. I ordered what I thought would be a gorgeous wedding dress on February 2nd.
I was not pleased when I got the dresses. The fabric was cheap-feeling and the dresses were quite a bit longer than I was comfortable with. The sleeves were too tight at the top, and weirdly loose at the bottom. The neckline, which was gorgeous on the model in the picture, pinched my skin and made me look like I had weirdly overdeveloped neck muscles - sort of like a bridal She-Hulk.
So, I thought that ordering with Paypal would give me a little security because I could always open a complaint with them. However. The dresses did not arrive until April 1st, well after the 45 day window to open said complaint.
There's a certain kind of calculating, evil genius in that. I don't believe that the timing is a coincidence. My first thought was that Outerinner.com had complaints opened in the past and figured out a way to get around it.
But then I thought maybe I was jumping to conclusions and I should give customer service the chance to fix their mistake.
When I did, the customer service rep asked for really invasive things - first, to take pictures of myself in the dress, and then for my measurements. When I explained that how weird that request was and that one of the dresses was for someone else who wasn't super happy with the way her dress fit, they suggested the following things:
- To alter the dress. (After having waited for two months for the dresses to arrive in the first place, I doubted that the alterations would be done in time
I have had the worst experience with this company. I'd never suggest them to anyone I know, and I'm warning other people Read more...
I have had the worst experience with this company. I'd never suggest them to anyone I know, and I'm warning other people to be cautious. I ordered what I thought would be a gorgeous wedding dress on February 2nd.
I was not pleased when I got the dresses. The fabric was cheap-feeling and the dresses were quite a bit longer than I was comfortable with. The sleeves were too tight at the top, and weirdly loose at the bottom. The neckline, which was gorgeous on the model in the picture, pinched my skin and made me look like I had weirdly overdeveloped neck muscles - sort of like a bridal She-Hulk.
So, I thought that ordering with Paypal would give me a little security because I could always open a complaint with them. However. The dresses did not arrive until April 1st, well after the 45 day window to open said complaint.
There's a certain kind of calculating, evil genius in that. I don't believe that the timing is a coincidence. My first thought was that Outerinner.com had complaints opened in the past and figured out a way to get around it.
But then I thought maybe I was jumping to conclusions and I should give customer service the chance to fix their mistake.
When I did, the customer service rep asked for really invasive things - first, to take pictures of myself in the dress, and then for my measurements. When I explained that how weird that request was and that one of the dresses was for someone else who wasn't super happy with the way her dress fit, they suggested the following things:
- To alter the dress. (After having waited for two months for the dresses to arrive in the first place, I doubted that the alterations would be done in time Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

“Dear Sarah,
We're sorry that you have experienced this issue.
According to our records the dresses were made correctly in the US28 size ordered.
Clearly however there is an issue and we want to help you.
I hope you can understand that we cannot just refund a customer in this situation, but that's not to say that we refuse to help, nor that we will not refund you at all.
We would like you to return the dresses to us so we can check the issues that you mention and confirm what has happened. However it seems that you will not do this as you are unwilling to pay the return shipping, therefore there's no way for us to confirm the issues. We will refund the shipping cost along with the order cost as soon as we know what the problem is.

I'm sorry that you do not like the fact that we asked for your measurements and pictures of you wearing the dress. This was never meant to be invasive, rather it helps us to help you, as it may allow us to see potential dress issues remotely without needing to return the dress. We also state in our policies that we may ask for pictures if possible, although of course it is up to each customer if they wish to share these.

I'm sorry that you feel that we somehow organized the shipping to be outside of PayPal's complaint window - actually it is fairly normal for wedding gowns to take longer than 1 month to make and deliver (around 5-6 weeks or so), and this is stated in our store's information. This is because wedding gowns are complicated dresses and take longer to make.

We have offered some ways to help you, sorry if these are not OK.
If you can find out how much alteration would cost near you then we may be able to refund that instead - that's 1 option, but again please let us know.

Secondly, if you can agree to sending the dress to us to allow us to confirm the problem then we will gladly refund you. There is no question of us just 'keeping your money' if the dress has a problem. I understand that you're upset about this issue, and rightfully so, a bride doesn't need this stress and we don't mean to add to yours. However, we cannot refund you without being able to understand what has happened, so we'd appreciate if you could help us to help you.

We are still in contact with you by email right now, and we look forward to helping you with your order. Thanks for your patience!”
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Anonymous
Wedding:
1+ year ago
1.2/5.0
I had all three of my bridesmaids order dresses from your site. It has now been 5 weeks for one of them and they have not received the dress or heard from your company. She emailed the company and they said that they have no record of her ordering the dress, she has all of the conformation numbers. My other bridesmaids have heard nothing from your company at all, they have all checked their junk boxes in their emails as well. I'm not sure how I can convey exactly how upset I am about this and the fact that my sister has been going in circles via email for over a week now. Our wedding is creeping up on us and this is a lot of extra stress that is unnecessary. I have also tried to email the company, to no avail.
I had all three of my bridesmaids order dresses from your site. It has now been 5 weeks for one of them and they have not Read more...
I had all three of my bridesmaids order dresses from your site. It has now been 5 weeks for one of them and they have not received the dress or heard from your company. She emailed the company and they said that they have no record of her ordering the dress, she has all of the conformation numbers. My other bridesmaids have heard nothing from your company at all, they have all checked their junk boxes in their emails as well. I'm not sure how I can convey exactly how upset I am about this and the fact that my sister has been going in circles via email for over a week now. Our wedding is creeping up on us and this is a lot of extra stress that is unnecessary. I have also tried to email the company, to no avail. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Dear reviewer, I am sorry to hear this. I would like to help, however you haven't given an order number, name, or email address so it's impossible for me to check on your order and help to solve this issue.
Please could you email me details of your orders to ORDERS@OUTERINNER.COM and I will try to make this right for you.
We're standing by to help. Thanks!
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Wendi
Wedding:
6/7/2013
5.0/5.0
It took me many months from going from one site to another. Outerinner had the best reviews and it just felt more right than the others. I have to admit, I was a little leary about ordering from a web-site as I did not know if the quality/style would be like the pictures I viewed. I received my dress in the time promised and I was thrilled when I took it out of the box! It was custom and fits beautifully! The only surprise I got was when the delivery man asked for another $78.00. I thought the $75.00 I paid for shipping was all part of the delivery. Just be prepared for an additional cost when your gown arrives. The most important thing was my dress did arrive and was absolutely beautiful! I would not hesitate to purchase further dresses from this company! Thank-you Outerinner for your expertise! : )
I look so forward to wearing my gown!!!
It took me many months from going from one site to another. Outerinner had the best reviews and it just felt more right Read more...
It took me many months from going from one site to another. Outerinner had the best reviews and it just felt more right than the others. I have to admit, I was a little leary about ordering from a web-site as I did not know if the quality/style would be like the pictures I viewed. I received my dress in the time promised and I was thrilled when I took it out of the box! It was custom and fits beautifully! The only surprise I got was when the delivery man asked for another $78.00. I thought the $75.00 I paid for shipping was all part of the delivery. Just be prepared for an additional cost when your gown arrives. The most important thing was my dress did arrive and was absolutely beautiful! I would not hesitate to purchase further dresses from this company! Thank-you Outerinner for your expertise! : )
I look so forward to wearing my gown!!! Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Dear Wendi, thank you for leaving your feedback. Firstly I'm delighted that you loved your wedding gown - thank you so much for choosing us for the responsibility of making this important dress!
Secondly I have to apologise about the extra fee, it sounds as though you were charged import tax on your dress. This is unlucky but it can happen, unfortunately there's no knowing for us IF it will happen, and all we can do is try to package your dress in such a way as to avoid too much attention form the customs staff.
Our apologies for that, but I'm happy that you were happy with the deal you got, and we all wish you a very happy wedding and life together!
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Ashleigh
Wedding:
6/3/2013
4.8/5.0
I fell in love with one of the bridesmaide's gowns. I purchased 4! (Satin Strapless Trumpet/ Mermaid Floor-length Dress in case you're curious!) I was amazed at the high quality of the satin fabric as well as the low price! It was much more affordable yet glamorous than other dresses I had found. All gowns were true to size and fit the lovely women in my life perfectly, and they adore them! The shipping was much faster than I'd expected as well, which was a very nice surprise! Overall I will be reccomending Outer Inner to everyone for beautiful, affordable gowns!
I fell in love with one of the bridesmaide's gowns. I purchased 4! (Satin Strapless Trumpet/ Mermaid Floor-length Dress in Read more...
I fell in love with one of the bridesmaide's gowns. I purchased 4! (Satin Strapless Trumpet/ Mermaid Floor-length Dress in case you're curious!) I was amazed at the high quality of the satin fabric as well as the low price! It was much more affordable yet glamorous than other dresses I had found. All gowns were true to size and fit the lovely women in my life perfectly, and they adore them! The shipping was much faster than I'd expected as well, which was a very nice surprise! Overall I will be reccomending Outer Inner to everyone for beautiful, affordable gowns! Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Thanks Ashleigh, we're so glad you loved your dresses, and of course if you can recommend us we'd be so grateful for the help!
Best wishes!
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Nhu-y
Wedding:
6/1/2013
2.3/5.0
My dress was not what I expected to receive at all. The bottom portion of the dress wasn't what it was shown in the picture. The zipper was sewn on crookedly. My bust area was also crooked. The fabric was not what it was said to be. Satin, not silk like satin so that it would fall easily as it did in the picture advertised. The slit was also very low as compared to the picture. My prom is in a few weeks so I will not be ordering from this site again sadly..
My dress was not what I expected to receive at all. The bottom portion of the dress wasn't what it was shown in the Read more...
My dress was not what I expected to receive at all. The bottom portion of the dress wasn't what it was shown in the picture. The zipper was sewn on crookedly. My bust area was also crooked. The fabric was not what it was said to be. Satin, not silk like satin so that it would fall easily as it did in the picture advertised. The slit was also very low as compared to the picture. My prom is in a few weeks so I will not be ordering from this site again sadly.. Read less
Services Used: Dress & Attire
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Ruth
Wedding:
6/1/2013
5.0/5.0
Loved my dress ! - Fit as a glove ! - The customers service is available by email and they answer all the questions you may have - Future brides you need to check out this website - I saved so much money ! I will buy again from them !
Loved my dress ! - Fit as a glove ! - The customers service is available by email and they answer all the questions you Read more...
Loved my dress ! - Fit as a glove ! - The customers service is available by email and they answer all the questions you may have - Future brides you need to check out this website - I saved so much money ! I will buy again from them ! Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Hi Ruth, glad you loved the quality and price! That's what we aim for, so thanks for leaving your feedback!
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Krystal
Wedding:
5/25/2013
5.0/5.0
these people are amazing, great and beautiful work. I so Love my dress
these people are amazing, great and beautiful work. I so Love my dress
these people are amazing, great and beautiful work. I so Love my dress Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Hi Krystal, you're welcome. Thanks for choosing our store, and we wish you a very happy wedding!
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Katie
Wedding:
5/18/2013
1.3/5.0
I am VERY upset with all of my orders from outerinner.com. I have ordered all 4 of my bridesmaid dresses from them, and they have all looked DIFFERENT. When I have sent emails to the company with PICTURES OF THE PROBLEMS I was told that I was wrong and that the dresses were alike. The bows were wrong, one was a completely different color. This problem has still not been corrected after weeks of emails.
I am VERY upset with all of my orders from outerinner.com. I have ordered all 4 of my bridesmaid dresses from them, and Read more...
I am VERY upset with all of my orders from outerinner.com. I have ordered all 4 of my bridesmaid dresses from them, and they have all looked DIFFERENT. When I have sent emails to the company with PICTURES OF THE PROBLEMS I was told that I was wrong and that the dresses were alike. The bows were wrong, one was a completely different color. This problem has still not been corrected after weeks of emails. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

I'm sorry to hear this Katie, please tell me your order number, and I will look into this situation for you and see if it's possible to come to a resolution! Thank you for your patience!
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janet
Wedding:
4/27/2013
5.0/5.0
I am in LOVE with my wedding dress! I can't wait til my big day..I didn't want to take it off when I tried it on. The quality is amazing and bead work is beautiful! I defiantly had a wow moment in my dress..Thank you Outterinner for making my dress amazing!
I am in LOVE with my wedding dress! I can't wait til my big day..I didn't want to take it off when I tried it on. The Read more...
I am in LOVE with my wedding dress! I can't wait til my big day..I didn't want to take it off when I tried it on. The quality is amazing and bead work is beautiful! I defiantly had a wow moment in my dress..Thank you Outterinner for making my dress amazing! Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Amazing news! Thanks for sharing your thoughts with us, and we're so grateful that you chose us too! :-)
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Katey
Wedding:
4/27/2013
5.0/5.0
He proposed, we set a date and it was time to find the perfect dress. I was recommended to OuterInner by a co-worker who had made a recent purchase from the site. I found the most beautiful dress/style/design almost right away! I contacted customer service to ensure I understood the measurement requirements. The dress arrived ahead of schedule! The day it arrived I could barely wait to get home to try it on! It fit perfectly and was made of the highest quality material! I was so impressed with my dress I ordered my Brides Maid’s dresses and my Mother’s dress from OuterInner! The large selection of styles and their amazing prices took (some of) the stress out of my wedding day! I highly recommend OuterInner to anyone in need of a beautiful dress for ANY event!
He proposed, we set a date and it was time to find the perfect dress. I was recommended to OuterInner by a co-worker who Read more...
He proposed, we set a date and it was time to find the perfect dress. I was recommended to OuterInner by a co-worker who had made a recent purchase from the site. I found the most beautiful dress/style/design almost right away! I contacted customer service to ensure I understood the measurement requirements. The dress arrived ahead of schedule! The day it arrived I could barely wait to get home to try it on! It fit perfectly and was made of the highest quality material! I was so impressed with my dress I ordered my Brides Maid’s dresses and my Mother’s dress from OuterInner! The large selection of styles and their amazing prices took (some of) the stress out of my wedding day! I highly recommend OuterInner to anyone in need of a beautiful dress for ANY event! Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Hi Katey, thanks so much for leaving your review!
Love your story and we are delighted to have been such an important part of your special day :)
Thanks for choosing us for your dresses, and we do hope to see you again soon!
Also, we'd be really glad to see some pictures of your special day too, and you can email those to MKT@OUTERINNER.COM!
Thanks again, and see you soon!
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Takoya
Wedding:
4/27/2013
5.0/5.0
I absolutely love my dresses from outerinner.com! My dresses are beautiful! This site is the real deal:) My dress looks better on me than any of the ones at Davids Bridal did! My girls adore there bridesmaid dresses! Everything was just perfect! I happy exceptional help from there staff! I will definitely be using them again!
I absolutely love my dresses from outerinner.com! My dresses are beautiful! This site is the real deal:) My dress looks Read more...
I absolutely love my dresses from outerinner.com! My dresses are beautiful! This site is the real deal:) My dress looks better on me than any of the ones at Davids Bridal did! My girls adore there bridesmaid dresses! Everything was just perfect! I happy exceptional help from there staff! I will definitely be using them again! Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Hi Takoya, thanks very much for leaving your review! We're very pleased indeed to hear that you think our quality is better than bigger stores - we think so too! So it's nice to hear that you agree! ;-)
Please email us your order number and we will add a $20 voucher to your account for you to use on your next order as a thank you!
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tamm
Wedding:
4/26/2013
0.0/5.0
I ordered a prom dress for my daughter and her prom is in April. I tried calling this company many times and no response whats so ever,plus I have emailed them and still no response so I wonder how they can get these ratings from people when they don't respond back at all.I am very mad because her prom is coming up and no dress at all.
I ordered a prom dress for my daughter and her prom is in April. I tried calling this company many times and no response Read more...
I ordered a prom dress for my daughter and her prom is in April. I tried calling this company many times and no response whats so ever,plus I have emailed them and still no response so I wonder how they can get these ratings from people when they don't respond back at all.I am very mad because her prom is coming up and no dress at all. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Hi Tamm, have you emailed customer support?
Please send your order number to us at: ORDERS@OUTERINNER.COM and we'll be more than happy to help you! Thanks for your patience!
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Elise
Wedding:
4/18/2013
0.0/5.0
I ordered a dress from outterinner around 2 weeks ago. The money was taken from my Paypal and as far as I know the dress still has yet to be sent. I went to the page and emailed them and still haven't gotten an email back. I'm hoping I didn't make a mistake turning to online dress shopping.
I ordered a dress from outterinner around 2 weeks ago. The money was taken from my Paypal and as far as I know the dress Read more...
I ordered a dress from outterinner around 2 weeks ago. The money was taken from my Paypal and as far as I know the dress still has yet to be sent. I went to the page and emailed them and still haven't gotten an email back. I'm hoping I didn't make a mistake turning to online dress shopping. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Hi Elise, we're sorry to hear this. I am not sure why you haven't received a reply, but I would love to check on the status of your order.
Please give me your order number and email address and I will get back to you immediately.
If you have paid you will have been sent an email to confirm that the order is being processed so you may wish to check your spam folder, as sometimes emails can mistakenly go there and lead to confusion.
Please email me at: MKT@OUTERINNER.COM and I will wait for your details so I can help you.
Thanks, Adrian.
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Jessica
Wedding:
4/5/2013
4.6/5.0
Dress custom-made for me. No alterations necessary. Minor flaw in one seam.
Dress custom-made for me. No alterations necessary. Minor flaw in one seam.
Dress custom-made for me. No alterations necessary. Minor flaw in one seam. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Hi Jessica, thank you so much for ordering your gown from us!
All of the team wish you a fabulous wedding and happy future ~ thanks for choosing us!
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Jessica
Wedding:
3/8/2013
1.4/5.0
I sent an inquiry to OuterInner about getting a dress altered and sent to me in time for my wedding on March 8th. The response said no, but that I could order a dress from the, "Quick Delivery" site and have it within 2 weeks. I then settled on a dress that wasn't exactly what I wanted, but realized I could add what I wanted at a local alteration shop. After placing the order on 2/4, I was told I would have to wait until March THIRD to get it. What is the meaning of a quick delivery dress if you have to wait an entire month to get it? I responded to this information twice, saying that was unacceptable and I needed it before at least the end of February (3 weeks, one week PAST the time frame including shipping on the website). i have heard nothing back since then. Completely unacceptable.
I sent an inquiry to OuterInner about getting a dress altered and sent to me in time for my wedding on March 8th. The Read more...
I sent an inquiry to OuterInner about getting a dress altered and sent to me in time for my wedding on March 8th. The response said no, but that I could order a dress from the, "Quick Delivery" site and have it within 2 weeks. I then settled on a dress that wasn't exactly what I wanted, but realized I could add what I wanted at a local alteration shop. After placing the order on 2/4, I was told I would have to wait until March THIRD to get it. What is the meaning of a quick delivery dress if you have to wait an entire month to get it? I responded to this information twice, saying that was unacceptable and I needed it before at least the end of February (3 weeks, one week PAST the time frame including shipping on the website). i have heard nothing back since then. Completely unacceptable. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Dear Jessica,
Thanks for leaving your feedback - you are referring to this time which happens to be Chinese new year. During this time some delays to our usual delivery times may be possible.
I am happy to help, but in order to do that I need your order number.
I suggest you contact us at MKT@OUTERINNER.COM with that and I can look into your order.
I assure you that nothing has been ignored, however we do not have a full complement of staff (as this holiday is like Christmas in this part of the world and is the major holiday), however we will try to assist ASAP.
Thank you for your patience. Adrian
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christine
Wedding:
3/3/2013
5.0/5.0
I was absolutly thrilled with my wedding dress ordered from outer inner. I had to get it custom sized sent through the sizes via email and the dress arrived 23 days later! Amazing bodice all beaded and fit like a glove although straps around shoulder just needed to be shortened (I doubt anyone could have had this fitting perfect without on the body!)
Amazing value for money, amazing workmanship and I can't wait for the big day to arrive.

Thank you so much for the perfect fitting dress, I love it!

Christine Segar (melbourne Australia)
I was absolutly thrilled with my wedding dress ordered from outer inner. I had to get it custom sized sent through the Read more...
I was absolutly thrilled with my wedding dress ordered from outer inner. I had to get it custom sized sent through the sizes via email and the dress arrived 23 days later! Amazing bodice all beaded and fit like a glove although straps around shoulder just needed to be shortened (I doubt anyone could have had this fitting perfect without on the body!)
Amazing value for money, amazing workmanship and I can't wait for the big day to arrive.

Thank you so much for the perfect fitting dress, I love it!

Christine Segar (melbourne Australia) Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Wow, thanks Christine! We're so happy that you're happy and we really strive for all of our brides to have the same experience as you!
We appreciate you choosing us, and we're proud to play a part in your special day!
Thank you so much once again for your support, and we all wish you well for your married future!
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Nicole
Wedding:
3/2/2013
4.5/5.0
I got my wedding dress from www.outerinner.com and it was the most beautiful dress I could have asked for. I am from a small town and I really wanted to wow my husband with a unbelievable dress so I began searching online. When I found Outer Inner I was given better treatment than in any storefront boutique. The customer service was excellent they knew all the details about the dress I was interested in purchasing. I had seen a dress that was similar as the one I ended up purchasing from Outer Inner but I couple hundred dollars more. I saved money and ended up with a dress that knocked my husbands pants off.
I got my wedding dress from www.outerinner.com and it was the most beautiful dress I could have asked for. I am from a Read more...
I got my wedding dress from www.outerinner.com and it was the most beautiful dress I could have asked for. I am from a small town and I really wanted to wow my husband with a unbelievable dress so I began searching online. When I found Outer Inner I was given better treatment than in any storefront boutique. The customer service was excellent they knew all the details about the dress I was interested in purchasing. I had seen a dress that was similar as the one I ended up purchasing from Outer Inner but I couple hundred dollars more. I saved money and ended up with a dress that knocked my husbands pants off. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2/23/2013
2.6/5.0
I ordered a wedding gown from Outer Inner and I must say that communication via email was great with the company. They respond quickly and I definitely appreciated that. The shipping was fast as well. I received my order in great timing.
As far as the dress went, I tried the dress in the picture on in a bridal store near my home and absolutely fell in love. After leaving the store, I decided to look online to see if I could find it any cheaper than in store. When I saw it on OuterInner for over $1200 cheaper I felt I absolutely had to have it. The picture on OuterInner's website is the exact same as the picture on the website from the dress store I tried the dress on at.
I emailed the company before placing the order to confirm that the dress would be exactly like the picture and would the material be exactly the same. The response that I received was that it would be. When I received the dress it was actually quite different, the material was different, a distinct jewel design on the dress was completely different, not as nice, and on the opposite side of the dress than pictured. The form of the dress was not the same, it was a very thin dress and not heavy like a bridal dress, about as thin as my bridesmaid's dresses actually.
The main concern I had though was that the dress pictured had very full flowing ruffles and the dress I received did not. There is a huge gap between each line of ruffles and on the actual dress there is not. Where as the actual dress probably has about 60 rows of fabric lined for the ruffles, this dress has about 20.
I emailed OuterInner to ask if I would be able to order the fabric for the ruffles so that I could go to a place near my home that would add the extra ruffles. The reponse was to wait a few days and see if the dress gets better. After I adviced the customer service rep that I had already had the dress over a week and that it wouldn't get better, she responded ok sorry for the confusion, now you can just wait to see if it gets better.
I then emailed her AGAIN to ask for the fabric AGAIN because the dress isn't going to magically get better. There is enough space for about 6-7 rows of fabric between each of the spaces they left on the dress. After the rep emailing me back to ask how many yards I think I will need because it will probably be very expensive since each ruffle is probably about one yard, I came to the conclusion that I'd just rather purchase the original dress because I shouldn't have to compleatly REDESIGN a dress that i've already paid for to be designed.
I don't think that OuterInner is a bad company, I just feel it's necessary to be completely honest with the consumer and maybe advertise that the dress is not going to be exactly as pictured but more of their own version of that gown because I was sold on the EXACT gown in the picture not their version. I think that if the dress doesn't have very much detail it's probably a good idea to order here.The prices at Outer Inner are phenomenal but you definitely get what you pay for in this case. I didn't even bother with the hassel of trying to send the dress back because just the process of ATTEMPTING to order extra fabric for a dress that was an error on THEIR part was a bit annoying so I don't even want to think about the headache I'd get from trying to get a refund.
Ultimately, I ordered the way more expensive dress so that I would be happy on my BIG DAY! Thank you OuterInner for your assitance though :)And again I would still recommend ordering with OuterInner, just probably not a really detailed dress.
I ordered a wedding gown from Outer Inner and I must say that communication via email was great with the company. They Read more...
I ordered a wedding gown from Outer Inner and I must say that communication via email was great with the company. They respond quickly and I definitely appreciated that. The shipping was fast as well. I received my order in great timing.
As far as the dress went, I tried the dress in the picture on in a bridal store near my home and absolutely fell in love. After leaving the store, I decided to look online to see if I could find it any cheaper than in store. When I saw it on OuterInner for over $1200 cheaper I felt I absolutely had to have it. The picture on OuterInner's website is the exact same as the picture on the website from the dress store I tried the dress on at.
I emailed the company before placing the order to confirm that the dress would be exactly like the picture and would the material be exactly the same. The response that I received was that it would be. When I received the dress it was actually quite different, the material was different, a distinct jewel design on the dress was completely different, not as nice, and on the opposite side of the dress than pictured. The form of the dress was not the same, it was a very thin dress and not heavy like a bridal dress, about as thin as my bridesmaid's dresses actually.
The main concern I had though was that the dress pictured had very full flowing ruffles and the dress I received did not. There is a huge gap between each line of ruffles and on the actual dress there is not. Where as the actual dress probably has about 60 rows of fabric lined for the ruffles, this dress has about 20.
I emailed OuterInner to ask if I would be able to order the fabric for the ruffles so that I could go to a place near my home that would add the extra ruffles. The reponse was to wait a few days and see if the dress gets better. After I adviced the customer service rep that I had already had the dress over a week and that it wouldn't get better, she responded ok sorry for the confusion, now you can just wait to see if it gets better.
I then emailed her AGAIN to ask for the fabric AGAIN because the dress isn't going to magically get better. There is enough space for about 6-7 rows of fabric between each of the spaces they left on the dress. After the rep emailing me back to ask how many yards I think I will need because it will probably be very expensive since each ruffle is probably about one yard, I came to the conclusion that I'd just rather purchase the original dress because I shouldn't have to compleatly REDESIGN a dress that i've already paid for to be designed.
I don't think that OuterInner is a bad company, I just feel it's necessary to be completely honest with the consumer and maybe advertise that the dress is not going to be exactly as pictured but more of their own version of that gown because I was sold on the EXACT gown in the picture not their version. I think that if the dress doesn't have very much detail it's probably a good idea to order here.The prices at Outer Inner are phenomenal but you definitely get what you pay for in this case. I didn't even bother with the hassel of trying to send the dress back because just the process of ATTEMPTING to order extra fabric for a dress that was an error on THEIR part was a bit annoying so I don't even want to think about the headache I'd get from trying to get a refund.
Ultimately, I ordered the way more expensive dress so that I would be happy on my BIG DAY! Thank you OuterInner for your assitance though :)And again I would still recommend ordering with OuterInner, just probably not a really detailed dress. Read less
Services Used: Dress & Attire
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bourgue
Wedding:
2/23/2013
5.0/5.0
Echanges avec le SAV trés professionnels et rapide, robe confetionnée et livrée en 3semaines, très sérieux ! il s'agissait d'un modèle sur mesure et aucune retouche ne sera nécessaire, tout est parfait.
Tissus de belle qualité. travail soigné
Echanges avec le SAV trés professionnels et rapide, robe confetionnée et livrée en 3semaines, très sérieux ! il s'agissait Read more...
Echanges avec le SAV trés professionnels et rapide, robe confetionnée et livrée en 3semaines, très sérieux ! il s'agissait d'un modèle sur mesure et aucune retouche ne sera nécessaire, tout est parfait.
Tissus de belle qualité. travail soigné Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Cher Bourgue, nous sommes si heureux d'entendre vos commentaires genre! Il est important pour nous de savoir que chaque mariée est satisfait, et nous sommes heureux de savoir que vous aimez la qualité et de l'artisanat de nos robes! Je vous remercie!
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Anonymous
Wedding:
1+ year ago
4.3/5.0
Well buying my bridal dress was as exciting as getting married; I visited plenty of online stores searching for suitable dress for the occasion, but weddingwire offered something different, that’s why I bought my dress from here. Pricing was really affordable; unlike other sellers weddingwire offered me great quality dress at very affordable price. The good thing is that their customer support was just amazing, they were really interested to hear me, (actually I called them and emailed them like hundred times; p). My order was delivered in no time, I have been shopping online for years now, but no other online store offered such quick delivery. I am glad that I choose to buy my wedding dress from here as they offered me what I needed. I would recommend it hundred percent, definitely will recommend it to others.
Well buying my bridal dress was as exciting as getting married; I visited plenty of online stores searching for suitable Read more...
Well buying my bridal dress was as exciting as getting married; I visited plenty of online stores searching for suitable dress for the occasion, but weddingwire offered something different, that’s why I bought my dress from here. Pricing was really affordable; unlike other sellers weddingwire offered me great quality dress at very affordable price. The good thing is that their customer support was just amazing, they were really interested to hear me, (actually I called them and emailed them like hundred times; p). My order was delivered in no time, I have been shopping online for years now, but no other online store offered such quick delivery. I am glad that I choose to buy my wedding dress from here as they offered me what I needed. I would recommend it hundred percent, definitely will recommend it to others. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I love the dress. It fit perfectly. It's a strapless dress and is so comfortable and never feel the need to pull up on it. Would highly recommend this company for dresses.
I love the dress. It fit perfectly. It's a strapless dress and is so comfortable and never feel the need to pull up on it. Read more...
I love the dress. It fit perfectly. It's a strapless dress and is so comfortable and never feel the need to pull up on it. Would highly recommend this company for dresses. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Hi Lisa! Thanks so much for giving your opinion on your OuterInner wedding dress! We're delighted that you're happy, and wish you well for your wedding and the future!
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khaouani
Wedding:
1/26/2013
5.0/5.0
JE SUIS TRES SATISFAITE DE LA ROBE DE MARIAGE QUE J'AI COMMANDER
SUR LE SITE!!
JE L'AI EUT DANS LES DELAIS RESPECTEES ET DE PLUS LA ROBE ETAIT DE BONNE QUALITE JE NE M'ATTENDAIS PAS A UNE AUSSI BELLE ROBE ET SURTOUT POUR UN AUSSI BAS PRIX!!!
JE VOUS RECOMMANDE FORTEMENT CE SITE!!!!
LE SITE EST VRAIMENT A L'ECOUTE DES SES CLIENTS ET FAIT TOUT SON
POSSIBLE POUR NOUS SATISFAIRE!!!
JE SUIS TRES SATISFAITE DE LA ROBE DE MARIAGE QUE J'AI COMMANDER
SUR LE SITE!!
JE L'AI EUT DANS LES DELAIS Read more...
JE SUIS TRES SATISFAITE DE LA ROBE DE MARIAGE QUE J'AI COMMANDER
SUR LE SITE!!
JE L'AI EUT DANS LES DELAIS RESPECTEES ET DE PLUS LA ROBE ETAIT DE BONNE QUALITE JE NE M'ATTENDAIS PAS A UNE AUSSI BELLE ROBE ET SURTOUT POUR UN AUSSI BAS PRIX!!!
JE VOUS RECOMMANDE FORTEMENT CE SITE!!!!
LE SITE EST VRAIMENT A L'ECOUTE DES SES CLIENTS ET FAIT TOUT SON
POSSIBLE POUR NOUS SATISFAIRE!!! Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Cher Khaouani, je vous remercie beaucoup pour laisser votre avis! Nous sommes très heureux de vous servir, et c'est un plaisir pour nous de jouer un rôle dans votre mariage!
Meilleurs voeux de l'équipe de OuterInner
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Jess
Wedding:
1/8/2013
5.0/5.0
We ordered 2 bridesmaid dresses, different styles in the same colour, one to size and one made to measure. They were beautiful. The one made to measure fit like a glove and the one purchased to size needed minor alterations. We had the dresses within 3 weeks of ordering. One dress was even not included in their options, so it was designed and priced for us. We are so happy with this shop and we will be ordering from them again. Would highly recommend.
We ordered 2 bridesmaid dresses, different styles in the same colour, one to size and one made to measure. They were Read more...
We ordered 2 bridesmaid dresses, different styles in the same colour, one to size and one made to measure. They were beautiful. The one made to measure fit like a glove and the one purchased to size needed minor alterations. We had the dresses within 3 weeks of ordering. One dress was even not included in their options, so it was designed and priced for us. We are so happy with this shop and we will be ordering from them again. Would highly recommend. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Hi Jess, we really appreciate you taking the time to leave your review and that you chose us to make your bridesmaid dresses!
Of course we're adding that $20 thank you voucher to your account as we speak and we look forward to seeing you again soon! :-)
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linda
Wedding:
12/31/2012
5.0/5.0
I was nervous about making a wedding dress purchase online, but OuterInner made everything super easy. My dress was exactly as described, at a price I wanted to pay, and the quality was very good. A great value on a dress I am really pleased with! Fast shipping too!
I was nervous about making a wedding dress purchase online, but OuterInner made everything super easy. My dress was Read more...
I was nervous about making a wedding dress purchase online, but OuterInner made everything super easy. My dress was exactly as described, at a price I wanted to pay, and the quality was very good. A great value on a dress I am really pleased with! Fast shipping too! Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Dear Linda, we're so grateful you left your feedback, and it helps us to know if we're on track or not! Wishing you a very happy wedding, and lovely future! ;-)
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Jenna
Wedding:
12/18/2012
5.0/5.0
After purchasing my wedding gown, I was looking into bridesmaid dresses online and OutterInner had a selection of dresses that immediately won me over! I have purchased a couple of dresses from their website before for other occasions in the past and all I can say is the price, quality, and shipping speed are all outstanding and their customer support is also very helpful! Very pleased with their business overall and definitely recommend them.
After purchasing my wedding gown, I was looking into bridesmaid dresses online and OutterInner had a selection of dresses Read more...
After purchasing my wedding gown, I was looking into bridesmaid dresses online and OutterInner had a selection of dresses that immediately won me over! I have purchased a couple of dresses from their website before for other occasions in the past and all I can say is the price, quality, and shipping speed are all outstanding and their customer support is also very helpful! Very pleased with their business overall and definitely recommend them. Read less
Services Used: Dress & Attire
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Jenna
Wedding:
11/24/2012
5.0/5.0
I was extremely pleased with the quick response to all the questions I had regarding bridesmaids dresses. Great Value for money, and the dresses are just beautiful, excellent quality. ( much more that I thought they would be) I was provided with fantastic one on one customer service, and Delivery was a week earlier than requested! I will be buyer from OutterInner again and have been recommending them to all my friends! And I encourage you to order too!
I was extremely pleased with the quick response to all the questions I had regarding bridesmaids dresses. Great Value for Read more...
I was extremely pleased with the quick response to all the questions I had regarding bridesmaids dresses. Great Value for money, and the dresses are just beautiful, excellent quality. ( much more that I thought they would be) I was provided with fantastic one on one customer service, and Delivery was a week earlier than requested! I will be buyer from OutterInner again and have been recommending them to all my friends! And I encourage you to order too! Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Dear Jenna, thank you for your feedback - we really appreciate that!
As a thank you we'd be glad to send you a $20 voucher that you can use on your next purchase, so please can you email me at 'MKT@OUTERINNER.COM' and tell me your order number and we will add that! Thanks again!
B12
Jenny
Wedding:
11/23/2012
4.0/5.0
Loved my wedding dress, not expensive at all, but looked like much more costly dresses from around here in Texas.
Emails took a while and often came at odd times of the day, but I guess they're far away, and overall they were helpful and put my at ease about delivery time and size.
Just goes to show that you don't need to pay thousands of bucks to get a beautiful dress!
Loved my wedding dress, not expensive at all, but looked like much more costly dresses from around here in Texas.
Read more...
Loved my wedding dress, not expensive at all, but looked like much more costly dresses from around here in Texas.
Emails took a while and often came at odd times of the day, but I guess they're far away, and overall they were helpful and put my at ease about delivery time and size.
Just goes to show that you don't need to pay thousands of bucks to get a beautiful dress! Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Hi Jenny, I guess we ARE far from Texas (in Hong Kong), but we'll work on answering folks even faster! ;-)
Happy you made a good saving and loved your dress!
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Andrea
Wedding:
11/17/2012
4.5/5.0
After spending months looking around for bridesmaid dresses we finally chose to go with something from their OuterInner Collection and they are perfect. Thanks for making my day and my bridesmaids beautiful.
After spending months looking around for bridesmaid dresses we finally chose to go with something from their OuterInner Read more...
After spending months looking around for bridesmaid dresses we finally chose to go with something from their OuterInner Collection and they are perfect. Thanks for making my day and my bridesmaids beautiful. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Hi Andrea, glad we could be the store you found that offered the right dresses! Thank you for choosing us, and putting your faith in us to be a part of your important day!
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I would highly recommend this site! I ordered my bridesmaids dresses from outerinner and was thrilled by the finished product that I received! They were exactly what I wanted and expected them to be! And it was great that we could have a custom sized dress made. I would recommend that you order by your measurements and not by the size that you think you wear. They were completely helpful and timely!
I would highly recommend this site! I ordered my bridesmaids dresses from outerinner and was thrilled by the finished Read more...
I would highly recommend this site! I ordered my bridesmaids dresses from outerinner and was thrilled by the finished product that I received! They were exactly what I wanted and expected them to be! And it was great that we could have a custom sized dress made. I would recommend that you order by your measurements and not by the size that you think you wear. They were completely helpful and timely! Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Dear Elizabeth, yes! You make a great point, custom 'made-to-measure' sizes are always better as not every woman fits a standard size perfectly. Thanks for choosing us and feeding back, we're so happy!
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Cheryl
Wedding:
10/27/2012
4.7/5.0
I ordered my wedding dress and it was wonderful. It was a perfect fit and it came 10 days earlier :)

I do not have any complaints.

If you are reluctant to order your wedding dress online, don't be! Outerinner is the best place to start :)
I ordered my wedding dress and it was wonderful. It was a perfect fit and it came 10 days earlier :)

I do not Read more...
I ordered my wedding dress and it was wonderful. It was a perfect fit and it came 10 days earlier :)

I do not have any complaints.

If you are reluctant to order your wedding dress online, don't be! Outerinner is the best place to start :) Read less
Services Used: Dress & Attire
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Andra
Wedding:
10/27/2012
5.0/5.0
I was hesitant to order a dress from out of the country and have it be ready and sent to me in the very short time of planning my wedding, but I just received it today. The dress was sent much sooner then I expected and it was packed very professionally and priced at such a great price as well. I highly recommend shopping at OuterInner.com for all of your wedding dress needs :)
I was hesitant to order a dress from out of the country and have it be ready and sent to me in the very short time of Read more...
I was hesitant to order a dress from out of the country and have it be ready and sent to me in the very short time of planning my wedding, but I just received it today. The dress was sent much sooner then I expected and it was packed very professionally and priced at such a great price as well. I highly recommend shopping at OuterInner.com for all of your wedding dress needs :) Read less
Services Used: Dress & Attire
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Patricia
Wedding:
10/6/2012
0.1/5.0
I ordered a Champane colored dress. When I received the dress, it was folded up in a small paper package. Very Wringled, the champane color had a pink tint to it and it does not look like the dress on the web page. I paid $44.00 to have dress shipped to me. When I emailed Otter Inner and explained that I did not like the dress and wanted to return it. They emailed me and told me that I would only get 50% back and that I would have to pay shipping cost to return it. This dress came from HONG KONG. Had I known this in the beginning I would not have ordered anything from this web site. Be careful what you order due to the quality of what you will get back. VERY DISSATISFIED!
I ordered a Champane colored dress. When I received the dress, it was folded up in a small paper package. Very Wringled, Read more...
I ordered a Champane colored dress. When I received the dress, it was folded up in a small paper package. Very Wringled, the champane color had a pink tint to it and it does not look like the dress on the web page. I paid $44.00 to have dress shipped to me. When I emailed Otter Inner and explained that I did not like the dress and wanted to return it. They emailed me and told me that I would only get 50% back and that I would have to pay shipping cost to return it. This dress came from HONG KONG. Had I known this in the beginning I would not have ordered anything from this web site. Be careful what you order due to the quality of what you will get back. VERY DISSATISFIED! Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Dear Patricia, thank you for your feedback, we appreciate our customers letting us know their feelings.
I'd like to respond to your comments and clarify matters with the aim of helping you.
Regarding the color issue, we do not dispute that the color may not be to your satisfaction. In fact we're sorry for that.
Our quality control pictures show that the dress is a champagne color, but your pictures appear to show a pinker tinge than ours. We do not know why this is, hence the need to check the dress before we can offer any refund.
You would like to return the dress for a refund, and that is possible. But we must check that the dress color is in fact incorrect due to our error. If it is then we will gladly offer you a full refund, however if the dress is the correct color as per our color chart on site then we can only offer a 50% refund as we must take the remainder as a handling fee as we cannot re-sell a returned dress.
That is not to say that we will NOT offer you a full refund, rather we made it clear that we may only be able to offer you a partial refund depending on the results of checking the color of the dress.
I'm sorry that you are unhappy with this policy, I hope that you can understand why we require customers to return a problem dress to us.
You mentioned that we are in Hong Kong - that's true, we mention that we are a HK company on our website, facebook page, and many other places. I'm sorry that Hong Kong companies are not your preferred stores.
My goal here is to help you with your order, so I hope that you can agree to returning your dress so that we can help you with this issue.
If you would like to start the return process please email us with your order number to 'returns@outerinner.com' and we'll be pleased to help you arrange this ASAP.
Thank you again for your feedback,
Regards,
Sara, OuterInner CS Team
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Katlin
Wedding:
9/29/2012
1.0/5.0
I was 8 months pregnant when I ordered my dress so I ordered a size 4 when I'm usually a size 2 because I had 6 weeks after giving birth to get into my dress. I obviously couldn't try the dress on when I received it because I was very pregnant. I worked extremely hard and got all but 5 pounds of my baby weight off in 6 weeks. When I went to try on the dress I still could barely get it over my head. My seamstress told me she could let the dress out 3-4 inches but not the 6 inches I needed. I went to the mall and bought a size 2 dress and fit in it perfectly. Needless to say, outerinner's size chart is NOT accurate. The quality of the sewing was not good and there was a lot of extra fabric on the dress that made it heavy.
I was 8 months pregnant when I ordered my dress so I ordered a size 4 when I'm usually a size 2 because I had 6 weeks Read more...
I was 8 months pregnant when I ordered my dress so I ordered a size 4 when I'm usually a size 2 because I had 6 weeks after giving birth to get into my dress. I obviously couldn't try the dress on when I received it because I was very pregnant. I worked extremely hard and got all but 5 pounds of my baby weight off in 6 weeks. When I went to try on the dress I still could barely get it over my head. My seamstress told me she could let the dress out 3-4 inches but not the 6 inches I needed. I went to the mall and bought a size 2 dress and fit in it perfectly. Needless to say, outerinner's size chart is NOT accurate. The quality of the sewing was not good and there was a lot of extra fabric on the dress that made it heavy. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Dear Katlin, we're really sorry to hear this feedback from you.
Please allow me to help you with a solution for this issue, we want to apologise for the issue and make you an offer of a full refund for your order.

We take your feedback very seriously as our customers' happiness is paramount and we understand that your wedding is a very, very important time.
Thank you for your understanding and patience, and the refund will be applied to you presently.

Thank you again and our apologies for this issue, thankfully issues with size are very rare. However we have taken on board your comments about size and are trying to make changes to prevent this from occurring again.

Regards,

Adrian
Customer Support Team
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Leena
Wedding:
9/26/2012
4.5/5.0
OuterInner has quite interesting range of gowns, and to top that, they are all so affordable unlike typical retail stores that I’ve seen charging at least 4 times of their price for something of the same design. Call me paranoid, but I was not really expecting much because of the cheap price and I had to keep my budget low as well due to financial strain in my family.

When Taffeta White Ball Gown Strapless Chapel Train Wedding Gown was delivered, I was really amazed beyond words. The quality and design of the dress are truly a great value for money. The dress was just beautiful In fact, I chose this dress because of the overlapping skirt layer appearance. Furthermore, the details of the dress added so much flavor to its whole fashion statement, particularly the ruche which gave a vintage touch to the whole dress. Detailed yet simple enough to bring out the classic essence in the design.

Their shipping was right on time as promised, and it was such a pleasure purchasing from them. I'm a satisfied customer of InnerOuter, and so far I've been recommending this company to my family and friends who agreed on its taste and value.

Not to mention, they've got a pretty friendly and enthusiastic customer support. When I asked a couple of queries about their gown's material, services, and also seeked their advice to help me select a suitable wedding gown for according to my budget and tastes, they advised me really well, and even made some good suggestions according to my tight budget.

I just can’t wait to wear it on my actual day right now. Credits to OuterInner, for your quality gown and great support, and enhancing my wedding preparations!
OuterInner has quite interesting range of gowns, and to top that, they are all so affordable unlike typical retail stores Read more...
OuterInner has quite interesting range of gowns, and to top that, they are all so affordable unlike typical retail stores that I’ve seen charging at least 4 times of their price for something of the same design. Call me paranoid, but I was not really expecting much because of the cheap price and I had to keep my budget low as well due to financial strain in my family.

When Taffeta White Ball Gown Strapless Chapel Train Wedding Gown was delivered, I was really amazed beyond words. The quality and design of the dress are truly a great value for money. The dress was just beautiful In fact, I chose this dress because of the overlapping skirt layer appearance. Furthermore, the details of the dress added so much flavor to its whole fashion statement, particularly the ruche which gave a vintage touch to the whole dress. Detailed yet simple enough to bring out the classic essence in the design.

Their shipping was right on time as promised, and it was such a pleasure purchasing from them. I'm a satisfied customer of InnerOuter, and so far I've been recommending this company to my family and friends who agreed on its taste and value.

Not to mention, they've got a pretty friendly and enthusiastic customer support. When I asked a couple of queries about their gown's material, services, and also seeked their advice to help me select a suitable wedding gown for according to my budget and tastes, they advised me really well, and even made some good suggestions according to my tight budget.

I just can’t wait to wear it on my actual day right now. Credits to OuterInner, for your quality gown and great support, and enhancing my wedding preparations! Read less
Services Used: Dress & Attire
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HOLLY
Wedding:
9/22/2012
4.9/5.0
I searched and searched for a bridesmaid dress that all my girls could easily afford. The moment I saw this dress on the website, I knew it was the one. Only $39.90! I bought 5 of them in all custom sizes. A month passed and I was getting worried this was a bogus company. So I messaged them and it had shipped out a few days prior :) I got them 3 days later. The turquoise color is BEAUTIFUL! This dress is one of those dresses that you can spin around and it spins with you! AND a plus that my girls love about it is, they don't have to wear a bra because there is basically a bra built in. Snaps in the back like a bra underneath the zipper. Wonderful support in the chest area. :)

Name of dress: Strapless Empire Waist Cocktail Dress with Sash
Style Code: 01017
I HIGHLY RECOMMEND THIS DRESS!!
I searched and searched for a bridesmaid dress that all my girls could easily afford. The moment I saw this dress on the Read more...
I searched and searched for a bridesmaid dress that all my girls could easily afford. The moment I saw this dress on the website, I knew it was the one. Only $39.90! I bought 5 of them in all custom sizes. A month passed and I was getting worried this was a bogus company. So I messaged them and it had shipped out a few days prior :) I got them 3 days later. The turquoise color is BEAUTIFUL! This dress is one of those dresses that you can spin around and it spins with you! AND a plus that my girls love about it is, they don't have to wear a bra because there is basically a bra built in. Snaps in the back like a bra underneath the zipper. Wonderful support in the chest area. :)

Name of dress: Strapless Empire Waist Cocktail Dress with Sash
Style Code: 01017
I HIGHLY RECOMMEND THIS DRESS!! Read less
Services Used: Dress & Attire
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Elena
Wedding:
9/20/2012
4.9/5.0
Though I was skeptical of ordering my wedding dress online, I went ahead and placed the order. I had my fingers crossed while my mom opened the packing. And what I saw, I simply could not believe my eyes! It was by far the best wedding dress I had ever seen! I was so excited at seeing the dress that I instantly tried it out and it was just perfect and exactly what I had seen!! I can’t thank outerinner enough for the wonderful dress and that too at a price, my friends find hard to believe!
Though I was skeptical of ordering my wedding dress online, I went ahead and placed the order. I had my fingers crossed Read more...
Though I was skeptical of ordering my wedding dress online, I went ahead and placed the order. I had my fingers crossed while my mom opened the packing. And what I saw, I simply could not believe my eyes! It was by far the best wedding dress I had ever seen! I was so excited at seeing the dress that I instantly tried it out and it was just perfect and exactly what I had seen!! I can’t thank outerinner enough for the wonderful dress and that too at a price, my friends find hard to believe! Read less
Services Used: Dress & Attire
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createyourownicecream
Wedding:
9/15/2012
5.0/5.0
I would recommend any bride-to-be to buy her dress through this company. I was hesitant knowing it was out of the country, but after purchasing, I emailed several times, and I had a reply in 24 hours. EXCELLENT customer service. I also had tie backs put in for the same price as a zipper. SUPERB Flexibility. AND finally the dress I chose "exactly as pictured" for the color and the dress is exactly as pictured! Dont be afraid to purchase from this company. My dress took approx 6 weeks to be made and delivered! MOST Dress shops arent even that fast!
I would recommend any bride-to-be to buy her dress through this company. I was hesitant knowing it was out of the country, Read more...
I would recommend any bride-to-be to buy her dress through this company. I was hesitant knowing it was out of the country, but after purchasing, I emailed several times, and I had a reply in 24 hours. EXCELLENT customer service. I also had tie backs put in for the same price as a zipper. SUPERB Flexibility. AND finally the dress I chose "exactly as pictured" for the color and the dress is exactly as pictured! Dont be afraid to purchase from this company. My dress took approx 6 weeks to be made and delivered! MOST Dress shops arent even that fast! Read less
Services Used: Dress & Attire
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Marylane
Wedding:
9/14/2012
4.6/5.0
Planning my wedding has been a stressful task, but with the help of OuterInner the picking of my dress has been simple. I was hesitant at first about buying off a website but the website is easy to use. Not only that but the owners got right back to me. They helped answer every question I had and are keeping me relaxed. Once I finally made a decision the delivery time was extremely quick and the dress was in perfect condition. I couldn't be happier and am planning on ordering my bridesmaid dresses shortly with the same company.I recommend this website to any bride looking for a dress!
Planning my wedding has been a stressful task, but with the help of OuterInner the picking of my dress has been simple. I Read more...
Planning my wedding has been a stressful task, but with the help of OuterInner the picking of my dress has been simple. I was hesitant at first about buying off a website but the website is easy to use. Not only that but the owners got right back to me. They helped answer every question I had and are keeping me relaxed. Once I finally made a decision the delivery time was extremely quick and the dress was in perfect condition. I couldn't be happier and am planning on ordering my bridesmaid dresses shortly with the same company.I recommend this website to any bride looking for a dress! Read less
Services Used: Dress & Attire
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Rosie
Wedding:
9/8/2012
4.9/5.0
First off, I am not the type to write reviews however this company def deserves a great one! I was nervous to order online and the other reviews were 50/50 but I took the shot anyways since the price was so reasonable. I did not know if the dress would look nice on me so I went to a local bridal shop and tried on a few with similar mermaid style and asked them to write down my measurements for me. I immediately went home and ordered my dress. My wedding is in Italy and everything was planned last minute. I was nervous my dress would not make it even though I gave instructions in the box before checkout. My dress arrived 2 weeks earlier then expected and q quality was very high and the beading was stunning. It was def much more than Iexpe cted...I am still in awe and feel this is too good to be true. They even sent me a bag with ext ra beads and a beautiful wedding card with a touching greeting! Although I do have to get it tailored because I have lost some weight but at is naturally excepted with any wedding dress. I kept in touch with CS throughout the making process and everyone was very nice and replied the next day (they are on the opposite side from the US) I highly recommend this site and I will buy again! Thank you guys so much, Icannot thank you enough!
First off, I am not the type to write reviews however this company def deserves a great one! I was nervous to order online Read more...
First off, I am not the type to write reviews however this company def deserves a great one! I was nervous to order online and the other reviews were 50/50 but I took the shot anyways since the price was so reasonable. I did not know if the dress would look nice on me so I went to a local bridal shop and tried on a few with similar mermaid style and asked them to write down my measurements for me. I immediately went home and ordered my dress. My wedding is in Italy and everything was planned last minute. I was nervous my dress would not make it even though I gave instructions in the box before checkout. My dress arrived 2 weeks earlier then expected and q quality was very high and the beading was stunning. It was def much more than Iexpe cted...I am still in awe and feel this is too good to be true. They even sent me a bag with ext ra beads and a beautiful wedding card with a touching greeting! Although I do have to get it tailored because I have lost some weight but at is naturally excepted with any wedding dress. I kept in touch with CS throughout the making process and everyone was very nice and replied the next day (they are on the opposite side from the US) I highly recommend this site and I will buy again! Thank you guys so much, Icannot thank you enough! Read less
Services Used: Dress & Attire
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Cindy
Wedding:
9/8/2012
4.9/5.0
I had such a great experience with Outerinner! They had a wide variety of gowns to choose from. I purchased a beautiful gown at a very affordable price. The gown arrived much sooner than I expected and the quality of the gown was excellent. I would definitely recommend other Brides to Outerinner.
I had such a great experience with Outerinner! They had a wide variety of gowns to choose from. I purchased a beautiful Read more...
I had such a great experience with Outerinner! They had a wide variety of gowns to choose from. I purchased a beautiful gown at a very affordable price. The gown arrived much sooner than I expected and the quality of the gown was excellent. I would definitely recommend other Brides to Outerinner. Read less
Services Used: Dress & Attire
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Lou
Wedding:
9/1/2012
4.9/5.0
I ordered my dress to arrive within a month of my first day of spring wedding in Melbourne, Australia - a Tulle White Ball Gown with a Chapel Train Square Tank Sleeve, it was so cheap to buy I thought I'd have nothing to lose & when it arrived the dress as awesome, almost perfect fit (just had to stop eating so much cake) it didn't end up needing an alteration, was perfect timing & they had awesome communication (I may have been nervously contacting them weekly!) They really helped make my day, and my new husband couldn't get over the fact that I brought it from Hong Kong! Thank you for helping make my day - Lou
I ordered my dress to arrive within a month of my first day of spring wedding in Melbourne, Australia - a Tulle White Ball Read more...
I ordered my dress to arrive within a month of my first day of spring wedding in Melbourne, Australia - a Tulle White Ball Gown with a Chapel Train Square Tank Sleeve, it was so cheap to buy I thought I'd have nothing to lose & when it arrived the dress as awesome, almost perfect fit (just had to stop eating so much cake) it didn't end up needing an alteration, was perfect timing & they had awesome communication (I may have been nervously contacting them weekly!) They really helped make my day, and my new husband couldn't get over the fact that I brought it from Hong Kong! Thank you for helping make my day - Lou Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
5.0/5.0
J'ai été très heureuse de la qualité de la robe, qui correspond vraiment bien à la photo du site internet voire mieux!!Sans hésiter je recommande outerinner à toutes les futures mariées!
J'ai été très heureuse de la qualité de la robe, qui correspond vraiment bien à la photo du site internet voire Read more...
J'ai été très heureuse de la qualité de la robe, qui correspond vraiment bien à la photo du site internet voire mieux!!Sans hésiter je recommande outerinner à toutes les futures mariées! Read less
Services Used: Dress & Attire
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Lucy
Wedding:
8/31/2012
4.5/5.0
All I can say is... GREAT quality! I really loved the gown. It was beautiful.
All I can say is... GREAT quality! I really loved the gown. It was beautiful.
All I can say is... GREAT quality! I really loved the gown. It was beautiful. Read less
Services Used: Dress & Attire
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Monica
Wedding:
8/28/2012
4.5/5.0
Having bought the "Classic Full A-line Wedding Gown With Beaded Waist" for my wedding, I got to say it's an unbeatable value for money. They have a really wide array of gowns, more than any retail shop can with really unique and zesty choices, plus they are so much more affordable. Very unfortunately, I had to keep my wedding costs as low as possible due to financial matters during my wedding, and honestly, for a wedding gown that costs just a fraction of the average market price, I was quite skeptical initially.

But when the gown arrived, I was simply astonished by the quality and design of the dress. It was beautiful; Everything was seamlessly perfect. One of the main reason I chose this dress was the crossing of the cloth at the top layers. It gave an angelic, yet sophisticated appearance. Furthermore, the details of the dress added so much flavor to its whole fashion statement, particularly the ruche which gave a vintage touch to the whole dress. Detailed yet simple enough to bring out the classic essence in the design. I was so ecstatic when I finally got to wear it on the actual day.

I also want to mention that they've got a very warm and helpful customer support. I had a couple of queries about their gown's material, services, and also seeked their advice to help me select a suitable wedding gown for according to my budget and tastes. They advised me really well, and even made some good suggestions according to my tight budget.

Their shipping was right on time as promised, and it was such a pleasure purchasing from them. I'm a satisfied customer of InnerOuter, and so far I've been recommending this company to my family and friends. They were all pretty amazed at how cheap my wedding gown really was despite its quality and elegance!
Having bought the "Classic Full A-line Wedding Gown With Beaded Waist" for my wedding, I got to say it's an unbeatable Read more...
Having bought the "Classic Full A-line Wedding Gown With Beaded Waist" for my wedding, I got to say it's an unbeatable value for money. They have a really wide array of gowns, more than any retail shop can with really unique and zesty choices, plus they are so much more affordable. Very unfortunately, I had to keep my wedding costs as low as possible due to financial matters during my wedding, and honestly, for a wedding gown that costs just a fraction of the average market price, I was quite skeptical initially.

But when the gown arrived, I was simply astonished by the quality and design of the dress. It was beautiful; Everything was seamlessly perfect. One of the main reason I chose this dress was the crossing of the cloth at the top layers. It gave an angelic, yet sophisticated appearance. Furthermore, the details of the dress added so much flavor to its whole fashion statement, particularly the ruche which gave a vintage touch to the whole dress. Detailed yet simple enough to bring out the classic essence in the design. I was so ecstatic when I finally got to wear it on the actual day.

I also want to mention that they've got a very warm and helpful customer support. I had a couple of queries about their gown's material, services, and also seeked their advice to help me select a suitable wedding gown for according to my budget and tastes. They advised me really well, and even made some good suggestions according to my tight budget.

Their shipping was right on time as promised, and it was such a pleasure purchasing from them. I'm a satisfied customer of InnerOuter, and so far I've been recommending this company to my family and friends. They were all pretty amazed at how cheap my wedding gown really was despite its quality and elegance! Read less
Services Used: Dress & Attire
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Lexi
Wedding:
8/25/2012
4.7/5.0
I was a little worried about ordering my gown online, but I am so glad I found Outer Inner. I was able to get a beautiful sweetheart dress with embroidery for way less then the local dress shop. It only needed a slight adjustment when it arrived and the quality was bar none.
I was a little worried about ordering my gown online, but I am so glad I found Outer Inner. I was able to get a beautiful Read more...
I was a little worried about ordering my gown online, but I am so glad I found Outer Inner. I was able to get a beautiful sweetheart dress with embroidery for way less then the local dress shop. It only needed a slight adjustment when it arrived and the quality was bar none. Read less
Services Used: Dress & Attire
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Rachelle
Wedding:
8/18/2012
4.2/5.0
I am so impressed with the quality of service and the selection of dresses. The price was low enough that I could spend a little extra money on other things for my wedding. I am very pleased with all services received and not only did my husband think I was the most beautiful woman in the world that day but all of his friends told him they thought I was too...BIG compliment in my book!! Thank you!!
I am so impressed with the quality of service and the selection of dresses. The price was low enough that I could spend a Read more...
I am so impressed with the quality of service and the selection of dresses. The price was low enough that I could spend a little extra money on other things for my wedding. I am very pleased with all services received and not only did my husband think I was the most beautiful woman in the world that day but all of his friends told him they thought I was too...BIG compliment in my book!! Thank you!! Read less
Services Used: Dress & Attire
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Tami
Wedding:
8/12/2012
5.0/5.0
Bought a dress and didnt like it as the fabric was satin and very heavy. Went to outerinner.com and found the perfect dress and they custom make it so basically no alterations were needed except for a little strap adjustment. I sent numerous emails asking questions as I was very nervous ordering from online site. They responded quickly and very helpful and reasurring. I received the dress and it was absolutely gorgeous and The dress itself was only around 100.00. The shipping however was about 65.00. It was definitely worth it. And the best part was no alterations needed!
Bought a dress and didnt like it as the fabric was satin and very heavy. Went to outerinner.com and found the perfect Read more...
Bought a dress and didnt like it as the fabric was satin and very heavy. Went to outerinner.com and found the perfect dress and they custom make it so basically no alterations were needed except for a little strap adjustment. I sent numerous emails asking questions as I was very nervous ordering from online site. They responded quickly and very helpful and reasurring. I received the dress and it was absolutely gorgeous and The dress itself was only around 100.00. The shipping however was about 65.00. It was definitely worth it. And the best part was no alterations needed! Read less
Services Used: Dress & Attire
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unhappybmdressbuyer
Wedding:
8/11/2012
0.8/5.0
I had the most awful experience I have ever encountered in my life ordering a bridesmaid dress through this company. I received the dress and the front hemline was completely crooked, the lining underneath was exposed and was sewn wrong creating a bubble, the side seem was completely crooked, and the size I was given was supposed to be a size four and it feels more like a 2-3.

I have sent many emails back and forth with the company and have been very hard to work with. There must be a huge language barrier or something because many responses that came back didn't address what I had said and they tried to make decisions without confirming with me.

With every other company I have ordered clothing through online (and there are several), I have never had a problem returning the item and receiving the full amount back or having them return and exchange for a new item. Both these scenarios CAN'T happen with thi company. I tried to ask for a new dress and they expect YOU to pay the shipping AGAIN. How awful and inappropriate is that? Then I asked for my money to be refunded to me and they first told me only 50% of the dress. I said that wasn't right and poor customer service and then they offered 80% back. This is not customer service at all. They should be giving me my total money back for this dress as it's not wearable AT ALL.

All in all, this company has the worst customer service ever and poorest quality of bridesmaids dresses I have ever seen in my life.
I had the most awful experience I have ever encountered in my life ordering a bridesmaid dress through this company. I Read more...
I had the most awful experience I have ever encountered in my life ordering a bridesmaid dress through this company. I received the dress and the front hemline was completely crooked, the lining underneath was exposed and was sewn wrong creating a bubble, the side seem was completely crooked, and the size I was given was supposed to be a size four and it feels more like a 2-3.

I have sent many emails back and forth with the company and have been very hard to work with. There must be a huge language barrier or something because many responses that came back didn't address what I had said and they tried to make decisions without confirming with me.

With every other company I have ordered clothing through online (and there are several), I have never had a problem returning the item and receiving the full amount back or having them return and exchange for a new item. Both these scenarios CAN'T happen with thi company. I tried to ask for a new dress and they expect YOU to pay the shipping AGAIN. How awful and inappropriate is that? Then I asked for my money to be refunded to me and they first told me only 50% of the dress. I said that wasn't right and poor customer service and then they offered 80% back. This is not customer service at all. They should be giving me my total money back for this dress as it's not wearable AT ALL.

All in all, this company has the worst customer service ever and poorest quality of bridesmaids dresses I have ever seen in my life. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Dear Nicole,

I'm Crystal on behalf of OuterInner team members here to sincerely apologize for your unhappy experience with us, and very sorry for any inconvenience caused for you.

We would definitely take responsibility for any mistake caused by us as our terms and policies stated on site. As agreed, we would refund you the full amount of your order in priority,and appreciate your help to send the dress back to us to inspect in further for product improvement. (We'll pay for the return shipping fee for sure)

We must apologize for the poor communication with you in the past by our new staff, and we have been working on strengthening the new staff training and service since then, so we thank you so much for your heads-up and suggestion for improvement of our Customer Service.

We're terribly sorry for your unpleasant experience, and appreciate your patience and understanding.

If you have any further questions, please feel free to contact us at: mkt@outerinner.com , we'll be availble to serve you at any time.

Sincerely,
Crystal
OuterInner Marketing Department
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msmalysssa
Wedding:
8/11/2012
4.9/5.0
I must admit that I was skeptical about orderin online however I have been pleasantly surpised by the costumer service I have recieced thus far. I expressed to the customer service rep that I was short on time and I asked for information that I needed to insure that my order was processed and delivered on time...they gave me exactly what I needed to get my dresses on time. Thanks so much! msmalysssa@gmail.com
I must admit that I was skeptical about orderin online however I have been pleasantly surpised by the costumer service I Read more...
I must admit that I was skeptical about orderin online however I have been pleasantly surpised by the costumer service I have recieced thus far. I expressed to the customer service rep that I was short on time and I asked for information that I needed to insure that my order was processed and delivered on time...they gave me exactly what I needed to get my dresses on time. Thanks so much! msmalysssa@gmail.com Read less
Services Used: Dress & Attire
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Lily
Wedding:
8/1/2012
5.0/5.0
I LOVED this place! Every bride searches for her perfect dress, and I searched high and low! OuterInner was the place that made my dreams come true!
I had a very short time to find a wedding dress, as we decided very quickly to get married. This place worked within my price range, time constraints, and needs and I loved it! Their customer service was amazing, and answered all my questions right away. The prices were in a good range, and made sure I was 100% happy with my order! Thanks so much for making my dream come true!
I LOVED this place! Every bride searches for her perfect dress, and I searched high and low! OuterInner was the place that Read more...
I LOVED this place! Every bride searches for her perfect dress, and I searched high and low! OuterInner was the place that made my dreams come true!
I had a very short time to find a wedding dress, as we decided very quickly to get married. This place worked within my price range, time constraints, and needs and I loved it! Their customer service was amazing, and answered all my questions right away. The prices were in a good range, and made sure I was 100% happy with my order! Thanks so much for making my dream come true! Read less
Services Used: Dress & Attire
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Joddi
Wedding:
7/31/2012
4.6/5.0
I chose to purchase my dress from OutterInner due to the affordability and quality of their dresses. Everybody who has seen the dress thinks I payed triple what I did. Took a little over three weeks to receive it and though I was nervous, as soon as I opened the box I new I made the right decision. They also called me to put me at ease as to its arrival time. The quality is amazing for the price (300$ which includes shipping). I am beyond impressed and have refered all my friends to OutterInner. Thanks so much!
I chose to purchase my dress from OutterInner due to the affordability and quality of their dresses. Everybody who has Read more...
I chose to purchase my dress from OutterInner due to the affordability and quality of their dresses. Everybody who has seen the dress thinks I payed triple what I did. Took a little over three weeks to receive it and though I was nervous, as soon as I opened the box I new I made the right decision. They also called me to put me at ease as to its arrival time. The quality is amazing for the price (300$ which includes shipping). I am beyond impressed and have refered all my friends to OutterInner. Thanks so much! Read less
Services Used: Dress & Attire
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m7/21/2012
Wedding:
7/21/2012
5.0/5.0
I just received my wedding dress from OuterInner.com and am so happy with the dress. It is gorgeous and made to fit which is awesome. I ordered this dress on May 11 and was a little worried about buying a dress online but i also needed a maternity wedding dress that was made for my height (5 foot) and the dress arrived on June 7. Thank you so much. It is a gorgeous dress.
I just received my wedding dress from OuterInner.com and am so happy with the dress. It is gorgeous and made to fit which Read more...
I just received my wedding dress from OuterInner.com and am so happy with the dress. It is gorgeous and made to fit which is awesome. I ordered this dress on May 11 and was a little worried about buying a dress online but i also needed a maternity wedding dress that was made for my height (5 foot) and the dress arrived on June 7. Thank you so much. It is a gorgeous dress. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
1.6/5.0
I am absolutely appalled by their customer service. I ordered five dresses, four of which fit perfectly and looked great, but the fifth dress did not fit and was not the size that they said it was, we were able to compare it to two other dresses of what was supposed to be the same size. When I inquired about it they refused to simply help me and sent me in loops over e-mails until a different person randomly told me to send it back. I paid to send it back and was told I would be contacted when they received it, however a month passed before I finally e-mailed them again, 10 days before my wedding, wondering where the dress was at. They called me and told me that their quality control said the dress was the size that we ordered and that they would not be sending us a different dress, which is when I asked for a refund. She then told me that she would only give me 50% back because they were keeping the other 50% for handling fees, which is ridiculous because I had paid to ship it BOTH times! So I then told her to just send the damn dress back and she said that she would have to forward me to somebody higher up and then hung up. When I tried to call them back I received a different person and was told that I could not be helped by them and that I would have to wait and be patient for the original person to get back in contact with me and that they would not forward me to a manager. I have spent twice as much money as what the dress is worth and yet have no dress to show for it! My wedding is next Saturday and I will have to go searching for another dress when I should be getting the final touches done for the wedding! Never again will I purchase from them.
I am absolutely appalled by their customer service. I ordered five dresses, four of which fit perfectly and looked great, Read more...
I am absolutely appalled by their customer service. I ordered five dresses, four of which fit perfectly and looked great, but the fifth dress did not fit and was not the size that they said it was, we were able to compare it to two other dresses of what was supposed to be the same size. When I inquired about it they refused to simply help me and sent me in loops over e-mails until a different person randomly told me to send it back. I paid to send it back and was told I would be contacted when they received it, however a month passed before I finally e-mailed them again, 10 days before my wedding, wondering where the dress was at. They called me and told me that their quality control said the dress was the size that we ordered and that they would not be sending us a different dress, which is when I asked for a refund. She then told me that she would only give me 50% back because they were keeping the other 50% for handling fees, which is ridiculous because I had paid to ship it BOTH times! So I then told her to just send the damn dress back and she said that she would have to forward me to somebody higher up and then hung up. When I tried to call them back I received a different person and was told that I could not be helped by them and that I would have to wait and be patient for the original person to get back in contact with me and that they would not forward me to a manager. I have spent twice as much money as what the dress is worth and yet have no dress to show for it! My wedding is next Saturday and I will have to go searching for another dress when I should be getting the final touches done for the wedding! Never again will I purchase from them. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Dear Bettychick,
Thanks for your review - here at OuterInner.com we take all feedback seriously regardless of whether it's good or bad as it constitutes a good learning experience for us.
I regret that your experience with us wasn't satisfactory and I would like to respond to this review and outline what we did & are going to do in your case to try to help.

In the case of the problem dress you ordered a standard size 10. Although we don't dispute that the dress didn't fit well, upon receipt of the dress we measured it and it is the correct size for our standard size 10. I'm sorry about your frustration, but in this case I believe that my colleagues were following our policies, where we cannot offer a full refund if the dress fits our measurements.
We had kept in touch with you by email and made it clear what was happening at our end as is our normal procedure with returns cases, but we didn't hear from you which of the 2 solutions that we offered you'd like to accept (the 50% refund or a discounted new dress).

We regret the inconvenience caused and I am sorry that this has led to your disatisfaction, so in this case I have asked my colleagues to refund the full cost of the dress to you as a gesture of good will.

We are ever at your service if you have any further questions.
Thank youf or your patience and regards,

Adrian
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Mary
Wedding:
7/7/2012
4.1/5.0
I was very pleased with the wedding dress I purchased from OutterInner.com.
I chose the Beaded Straps V Back Wedding Gown and was very pleased. I was extremely nervous ordering online but it arrived in just over three weeks as promised. Everything worked out fine however - the dress was beautiful (my dad cried when he saw me in it! ), my new husband loved it and it received many many compliments. I don't plan on ever having to buy another wedding dress for myself again but if I did I would not hesitate to use them again.
I was very pleased with the wedding dress I purchased from OutterInner.com.
I chose the Beaded Straps V Back Wedding Read more...
I was very pleased with the wedding dress I purchased from OutterInner.com.
I chose the Beaded Straps V Back Wedding Gown and was very pleased. I was extremely nervous ordering online but it arrived in just over three weeks as promised. Everything worked out fine however - the dress was beautiful (my dad cried when he saw me in it! ), my new husband loved it and it received many many compliments. I don't plan on ever having to buy another wedding dress for myself again but if I did I would not hesitate to use them again. Read less
Services Used: Dress & Attire
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Jennifer
Wedding:
7/7/2012
4.0/5.0
I got to know outerinner from a friend, who has previously purchased bridesmaid dresses for her own wedding last year from this website and she was very happy with them. I have never bought any "fancy gown" online and admittedly I was nervous about whether the quality would turn out alright. But the customer service was really helpful, and she was patient enough to answer millions of my questions which helped a lot with this stressful bride...My wedding theme was classic retro so I chose this v-neck chiffon style to go with it. This was the actual dress:

http://www.outerinner.com/v-neck-a-line-wedding-dress-with-floral-details-pd-08958-13.html

It was tailor made it to my own measurement, and the quality of the dress was really good! It's almost fair to say that I was surprised with the details of the dress, given that the price was rather competitive. So I would say my wedding gown is definitely of good value, and the shopping experience was overall pleasant. So thank you Outerinner!:)
I got to know outerinner from a friend, who has previously purchased bridesmaid dresses for her own wedding last year from Read more...
I got to know outerinner from a friend, who has previously purchased bridesmaid dresses for her own wedding last year from this website and she was very happy with them. I have never bought any "fancy gown" online and admittedly I was nervous about whether the quality would turn out alright. But the customer service was really helpful, and she was patient enough to answer millions of my questions which helped a lot with this stressful bride...My wedding theme was classic retro so I chose this v-neck chiffon style to go with it. This was the actual dress:

http://www.outerinner.com/v-neck-a-line-wedding-dress-with-floral-details-pd-08958-13.html

It was tailor made it to my own measurement, and the quality of the dress was really good! It's almost fair to say that I was surprised with the details of the dress, given that the price was rather competitive. So I would say my wedding gown is definitely of good value, and the shopping experience was overall pleasant. So thank you Outerinner!:) Read less
Services Used: Dress & Attire
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Ally
Wedding:
7/7/2012
5.0/5.0
OutterInner was AWESOME to work with! Prior to my wedding I had never used their website before, so I was nervous that the quality would be lacking, especially for the price of their dresses. However when I received my dress in the mail, I was shocked! It was beautiful! It fit perfectly and it had even shipped earlier than I had expected. The sizing chart was dead on and the fabric was gorgeous.

I would absolutely use them again, and highly recommend them to all my friends!
OutterInner was AWESOME to work with! Prior to my wedding I had never used their website before, so I was nervous that the Read more...
OutterInner was AWESOME to work with! Prior to my wedding I had never used their website before, so I was nervous that the quality would be lacking, especially for the price of their dresses. However when I received my dress in the mail, I was shocked! It was beautiful! It fit perfectly and it had even shipped earlier than I had expected. The sizing chart was dead on and the fabric was gorgeous.

I would absolutely use them again, and highly recommend them to all my friends! Read less
Services Used: Dress & Attire
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Brianne
Wedding:
6/24/2012
5.0/5.0
This site is amazing. My strapless destination wedding dress was custom made to order approximately a month before the wedding (yes, I just wrote one month before the wedding) and it arrived on time, fit perfectly and was so well made (entire dress was lined so I could not tell you how it was sewn together, boning to keep it straight and flat in the front, and even included a bra, not just cups but an actual bra with adjustable straps). I got email updates through the entire process and customer service even quickly responded to one of my email requests and sent me a photo of what the back of the dress would look like since one was not featured on their website. For those brides on a budget, you cannot go wrong with this vendor. The even accept paypal as a form of payment! Make sure you look through the entire site, you'll find shoes, wraps, jackets, lingerie and EVERYTHING you need for your special day.
This site is amazing. My strapless destination wedding dress was custom made to order approximately a month before the Read more...
This site is amazing. My strapless destination wedding dress was custom made to order approximately a month before the wedding (yes, I just wrote one month before the wedding) and it arrived on time, fit perfectly and was so well made (entire dress was lined so I could not tell you how it was sewn together, boning to keep it straight and flat in the front, and even included a bra, not just cups but an actual bra with adjustable straps). I got email updates through the entire process and customer service even quickly responded to one of my email requests and sent me a photo of what the back of the dress would look like since one was not featured on their website. For those brides on a budget, you cannot go wrong with this vendor. The even accept paypal as a form of payment! Make sure you look through the entire site, you'll find shoes, wraps, jackets, lingerie and EVERYTHING you need for your special day. Read less
Services Used: Dress & Attire
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Brianne H.
Wedding:
6/24/2012
5.0/5.0
I purchased this dress at close to midnight on Saturday, May 5 with only seeing a picture of the front of it. Overseas and ordering blindly by measurements taken with a string in my living room and the guidelines online ... I must have lost my mind, right? I said my wedding date was a week earlier than the actual date to give me a few days to find something else if they couldn't meet the deadline. My dress was made to order and on my doorstep today, May 29, even with the Memorial Day holiday holding up a day shipping here in the states. The dress is EXACTLY as pictured and even included a built in strapless bra (to my surprise). It fits, it's beautiful, and it's a month early. Thank you, thank you, thank you. Plus, the customer service dept. was wonderful by later sending me a photo of the back of the dress when I asked. Every bride should be let in on this best kept secret of formal dresses!
I purchased this dress at close to midnight on Saturday, May 5 with only seeing a picture of the front of it. Overseas and Read more...
I purchased this dress at close to midnight on Saturday, May 5 with only seeing a picture of the front of it. Overseas and ordering blindly by measurements taken with a string in my living room and the guidelines online ... I must have lost my mind, right? I said my wedding date was a week earlier than the actual date to give me a few days to find something else if they couldn't meet the deadline. My dress was made to order and on my doorstep today, May 29, even with the Memorial Day holiday holding up a day shipping here in the states. The dress is EXACTLY as pictured and even included a built in strapless bra (to my surprise). It fits, it's beautiful, and it's a month early. Thank you, thank you, thank you. Plus, the customer service dept. was wonderful by later sending me a photo of the back of the dress when I asked. Every bride should be let in on this best kept secret of formal dresses! Read less
Services Used: Dress & Attire
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Julie
Wedding:
6/23/2012
4.6/5.0
I found my dream dress on OutterInner but was a little worried about buying my dress online. I'm glad I did because the dress was such a great deal. I found an embroidered sweetheart gown that fit my budget, when it arrived only the smallest modifications were needed for it to fit perfectly. The quality of the dress was on par with much more expensive gowns and the online customer service answered all of my questions.
I found my dream dress on OutterInner but was a little worried about buying my dress online. I'm glad I did because the Read more...
I found my dream dress on OutterInner but was a little worried about buying my dress online. I'm glad I did because the dress was such a great deal. I found an embroidered sweetheart gown that fit my budget, when it arrived only the smallest modifications were needed for it to fit perfectly. The quality of the dress was on par with much more expensive gowns and the online customer service answered all of my questions. Read less
Services Used: Dress & Attire
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surreyrachel
Wedding:
6/23/2012
4.5/5.0
I ordered my wedding gown from OuterInner Club after doing lots of research on different online sellers. I went with OuterInner because they seemed to have a good connection and responsiveness with people on their Facebook page and in just general reviews. When I placed my order I had forgotten to use a coupon in my account and I also needed rush order. I emailed Costumer Service and a women named Sara told me that usually it costs extra for rush orders but because I forgot to use my coupon they'd just not charge me for rush shipping. They kept great contact with me throughout the next couple of weeks. I got my dress a day earlier than expected. The dress looked exactly like the photo on their website and I was thrilled. I tried it on and noticed some of the stitching was coming undone and some of the chiffon was bunching up out of place. Luckily, it tucks right back in.Some of the underside tulle is ripped as well. All in all though, it's a beautiful dress and probably worth a lot more than what I actually paid. I would recommend OuterInner to anyone.
I ordered my wedding gown from OuterInner Club after doing lots of research on different online sellers. I went with Read more...
I ordered my wedding gown from OuterInner Club after doing lots of research on different online sellers. I went with OuterInner because they seemed to have a good connection and responsiveness with people on their Facebook page and in just general reviews. When I placed my order I had forgotten to use a coupon in my account and I also needed rush order. I emailed Costumer Service and a women named Sara told me that usually it costs extra for rush orders but because I forgot to use my coupon they'd just not charge me for rush shipping. They kept great contact with me throughout the next couple of weeks. I got my dress a day earlier than expected. The dress looked exactly like the photo on their website and I was thrilled. I tried it on and noticed some of the stitching was coming undone and some of the chiffon was bunching up out of place. Luckily, it tucks right back in.Some of the underside tulle is ripped as well. All in all though, it's a beautiful dress and probably worth a lot more than what I actually paid. I would recommend OuterInner to anyone. Read less
Services Used: Dress & Attire
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Megan
Wedding:
6/22/2012
4.6/5.0
I could not recommend enough the beautiful dresses of outerInner to every woman who is shopping around for a wedding dress. I was very skeptical about buying a wedding dress that was I could not actually try on but, to my surprise it came out perfect! They gave me instructions online that were easy to follow in order to come up with my exact measurements.

OutInner assured me that my dress would make it in time for my wedding (in which it did) and I could not believe the quality of my dress when it came to the door. I purchased a 2 in one wedding dress that could be use both for my wedding and reception. The material was had a wonderful feel and was not heavy at all. My wedding went wonderful and I was complemented on my dress the whole time. Then when it came time to my wedding reception I just took off the bottom part of my dress (with some help) and I was good to go in my sleek but beautiful dress.

The cost was one of the most amazing parts of the dress. As all women planning a wedding know that one big concern was keeping under a budget but find my dream dress. OuterInner made my dress shopping process too easy and the best part was that I only spent around $300 after it was all said and done. I could not thank OuterInner enough from saving me from spend thousands with a retail store.
I could not recommend enough the beautiful dresses of outerInner to every woman who is shopping around for a wedding Read more...
I could not recommend enough the beautiful dresses of outerInner to every woman who is shopping around for a wedding dress. I was very skeptical about buying a wedding dress that was I could not actually try on but, to my surprise it came out perfect! They gave me instructions online that were easy to follow in order to come up with my exact measurements.

OutInner assured me that my dress would make it in time for my wedding (in which it did) and I could not believe the quality of my dress when it came to the door. I purchased a 2 in one wedding dress that could be use both for my wedding and reception. The material was had a wonderful feel and was not heavy at all. My wedding went wonderful and I was complemented on my dress the whole time. Then when it came time to my wedding reception I just took off the bottom part of my dress (with some help) and I was good to go in my sleek but beautiful dress.

The cost was one of the most amazing parts of the dress. As all women planning a wedding know that one big concern was keeping under a budget but find my dream dress. OuterInner made my dress shopping process too easy and the best part was that I only spent around $300 after it was all said and done. I could not thank OuterInner enough from saving me from spend thousands with a retail store. Read less
Services Used: Dress & Attire
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Erin
Wedding:
6/9/2012
4.3/5.0
I was obviously excited to get my wedding dress as I had been waiting, quite literally, my entire life for my wedding day! I was probably a bit of a "bride-zilla" and I'm sure a was a bit hard to deal with, however, the staff at Outer Inner were really great and were extremely patient with me! I couldn't be happier with the service and professionalism.. and of course the dress!
Thanks again!
Erin
I was obviously excited to get my wedding dress as I had been waiting, quite literally, my entire life for my wedding day! Read more...
I was obviously excited to get my wedding dress as I had been waiting, quite literally, my entire life for my wedding day! I was probably a bit of a "bride-zilla" and I'm sure a was a bit hard to deal with, however, the staff at Outer Inner were really great and were extremely patient with me! I couldn't be happier with the service and professionalism.. and of course the dress!
Thanks again!
Erin Read less
Services Used: Dress & Attire
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Michelle
Wedding:
6/2/2012
5.0/5.0
OuterInner saved our wedding! Okay they didn't exactly save it but they definitely came to my rescue in the nick of time when I needed it most! I had ordered my wedding gown by a well known prestigious manufacturer nearly 10 months before my wedding date. I paid for my gown in full ($3,200+tx) and was given a delivery date of March 1st 2012. March 1st, I called to make my appointment to pick up my gown when I was informed that it had not arrived, that it is common for gowns to arrive late. Two weeks later, I insisted that the retailer contact the manufacturer for a delivery date. They said they would have to call me back. I heard back from them four days later when they informed me that there was some kind of error and the manufacturer claims that they never received the order. Long story short, my gown was not coming and my wedding was now in only 10 weeks. My seamstress warned me that she would need the gown no less than six weeks before the event.The retailer said they would refund me my money but I had to wait for them to issue me a check which would take a couple weeks. I honestly spent more than I could afford on this dress, after spending so much, and paying all the other vendors at that point, I hardly had very much left over in available funds to go out and find another- never mind my options were going to be limited to sample and rack dresses :( Then I found OuterInner. I shared my whole story with them and they were so kind, patient and understanding! I chose a very affordable, beautiful dress they made for me according to my size. It arrived quickly, and it fit perfectly- no alterations were necessary! I can not thank them enough! I received so many compliments on my gown. My husband and I also saved thousands on the previous dress which we put in a fund for our first anniversary vacation! :)Thank you so much!
OuterInner saved our wedding! Okay they didn't exactly save it but they definitely came to my rescue in the nick of time Read more...
OuterInner saved our wedding! Okay they didn't exactly save it but they definitely came to my rescue in the nick of time when I needed it most! I had ordered my wedding gown by a well known prestigious manufacturer nearly 10 months before my wedding date. I paid for my gown in full ($3,200+tx) and was given a delivery date of March 1st 2012. March 1st, I called to make my appointment to pick up my gown when I was informed that it had not arrived, that it is common for gowns to arrive late. Two weeks later, I insisted that the retailer contact the manufacturer for a delivery date. They said they would have to call me back. I heard back from them four days later when they informed me that there was some kind of error and the manufacturer claims that they never received the order. Long story short, my gown was not coming and my wedding was now in only 10 weeks. My seamstress warned me that she would need the gown no less than six weeks before the event.The retailer said they would refund me my money but I had to wait for them to issue me a check which would take a couple weeks. I honestly spent more than I could afford on this dress, after spending so much, and paying all the other vendors at that point, I hardly had very much left over in available funds to go out and find another- never mind my options were going to be limited to sample and rack dresses :( Then I found OuterInner. I shared my whole story with them and they were so kind, patient and understanding! I chose a very affordable, beautiful dress they made for me according to my size. It arrived quickly, and it fit perfectly- no alterations were necessary! I can not thank them enough! I received so many compliments on my gown. My husband and I also saved thousands on the previous dress which we put in a fund for our first anniversary vacation! :)Thank you so much! Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Hi Michelle, we're so happy to hear your story and glad we could help your wedding to go smoothly.
I'd love to see some pics etc of your wedding if you would be so kind as to share them with us.
Please could you email your pics etc and order number to us at 'mkt@outerinner.com' and we will also add a voucher to your account as thank you! :-)
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Laura
Wedding:
5/18/2012
0.3/5.0
THE WORST! I bought ALL of my bridesmaid dresses with Outer Inner, and got the exact measurements they required. However, not one, two, three but ALL FOUR dresses were not even CLOSE to being properly fitted.

We had to alter all of the dresses, which meant more money spent.

When I tried contacting them, they apologized and promised me a voucher which I never received. DON'T BUY YOUR DRESSES FROM THESE GUYS! So terrible. It nearly ruined the wedding there was so much stress attached to these dresses.
THE WORST! I bought ALL of my bridesmaid dresses with Outer Inner, and got the exact measurements they required. However, Read more...
THE WORST! I bought ALL of my bridesmaid dresses with Outer Inner, and got the exact measurements they required. However, not one, two, three but ALL FOUR dresses were not even CLOSE to being properly fitted.

We had to alter all of the dresses, which meant more money spent.

When I tried contacting them, they apologized and promised me a voucher which I never received. DON'T BUY YOUR DRESSES FROM THESE GUYS! So terrible. It nearly ruined the wedding there was so much stress attached to these dresses. Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Dear Laura, we're sorry to hear about this. Please could you tell me your order number - if you have been promised a voucher then I will make sure that you get that as we will keep our word. I'd also like to look into your case and find out what has happened and what we can do to help improve matters.
Please email our marketing team at MKT@OUTERINNER.COM and we will help put this right for you. Thanks for your feedback and your patience.
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lindsay
Wedding:
4/21/2012
4.8/5.0
I found the staff really great and the return of my emails so quick,they do the best service I have come across.The dresses are so lovely and the prices very good,I was looked after so well,and would reccomend them to anyone planning a wedding or formal do.
I found the staff really great and the return of my emails so quick,they do the best service I have come across.The Read more...
I found the staff really great and the return of my emails so quick,they do the best service I have come across.The dresses are so lovely and the prices very good,I was looked after so well,and would reccomend them to anyone planning a wedding or formal do. Read less
Services Used: Dress & Attire
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lovelyjc1212
Wedding:
4/7/2012
5.0/5.0
I just recieved my dress and its absolutely stunning...it was a quick process even tho I ordered during the Chinese New Year.It fits perfect and I wanna thank the staff for a job well done.
I just recieved my dress and its absolutely stunning...it was a quick process even tho I ordered during the Chinese New Read more...
I just recieved my dress and its absolutely stunning...it was a quick process even tho I ordered during the Chinese New Year.It fits perfect and I wanna thank the staff for a job well done. Read less
Services Used: Dress & Attire
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Christine
Wedding:
3/31/2012
4.5/5.0
Just had my wedding on 3/31/12. The communication with this company was open and they really listened to what I wanted for my big day. I went for a custom fit dress, it arrived about 2 weeks ahead of the wedding and it looked fabulous! My pictures turned out great and everyone loved the dress too. For only $229, I had a wonderful turnout overall. Now that's a deal!
Just had my wedding on 3/31/12. The communication with this company was open and they really listened to what I wanted for Read more...
Just had my wedding on 3/31/12. The communication with this company was open and they really listened to what I wanted for my big day. I went for a custom fit dress, it arrived about 2 weeks ahead of the wedding and it looked fabulous! My pictures turned out great and everyone loved the dress too. For only $229, I had a wonderful turnout overall. Now that's a deal! Read less
Services Used: Dress & Attire
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Nichol
Wedding:
3/3/2012
1.4/5.0
Bottom line is the bridesmaid dresses that we ordered where not close to the size that the girls are. We had ladies that is a size 16 ordered 18 could not even pull it on. One lady wears 18 she ordered 24 it just barely fit; was to big in the bust. I am really not sure what size you would order for what size. Return was not an option because they where hand made?
Would never order from this company again. Sorry
Bottom line is the bridesmaid dresses that we ordered where not close to the size that the girls are. We had ladies that Read more...
Bottom line is the bridesmaid dresses that we ordered where not close to the size that the girls are. We had ladies that is a size 16 ordered 18 could not even pull it on. One lady wears 18 she ordered 24 it just barely fit; was to big in the bust. I am really not sure what size you would order for what size. Return was not an option because they where hand made?
Would never order from this company again. Sorry Read less
Services Used: Dress & Attire
OuterInner responded with the following comments:

Dear Nichol,

Following our discussion of your case with you and our offering you a solution I wanted to follow up with this message.

We're sincerely sorry for any inconvenience caused to you by this dress which is not the correct size. With regards to any size complaints, if there is ever a mistake caused by us we will definitely take responsibility and offer refund or exchange (as stated in our terms and conditions on site). Everyone at OuterInner is dedicated to making sure that every dress gets to our customers in perfect condition with the highest standards of manufacture and quality control, so we will never ignore an issue like yours.

As you may know, different companies or factories have their own size charts, so sizes can vary from company to company and we're no exception. We try to offer clear sizes and their measurements on site to ensure we have given enough size guidance to our customers before they buy any items from us. In your case, it's very unfortunate the size was too small. Perhaps things were not made clear enough for you and for this we're sorry.

We want to please every customer who encounters an issue and although we're not able to provide you with the option of you returning your dress to us because it's been worn, we won't duck the issue and are happy to refund you 50% of the entire order cost to you and leave you with the dress. We have arranged the refund for you, you will exepct to recieve it very soon via PayPal.

We would like to again sincerely apologize for your unhappy experience with us. If you have any further questions, please feel free to contact our Customer Support : orders@outerinner.com or mkt@outerinner.com at any time.

Thank you for your patience and understanding.

Regards,
Crystal
OuterInner Support Team
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EQUANYA
Wedding:
2/25/2012
5.0/5.0
outer inner is the BEST!!!! I GOT THE DRESS OF MY DREAMS TAILORED JUST FOR ME. THEY WERE COURTOUS AND VERY NICE. MY DRESS GOT TO ME AS THEY SAID IT WOULD,AND I PAID A FACTION OF THE PRICE. ALL BRIDES NEED TO CHECK OUT OUTERINNER.COM
outer inner is the BEST!!!! I GOT THE DRESS OF MY DREAMS TAILORED JUST FOR ME. THEY WERE COURTOUS AND VERY NICE. MY DRESS Read more...
outer inner is the BEST!!!! I GOT THE DRESS OF MY DREAMS TAILORED JUST FOR ME. THEY WERE COURTOUS AND VERY NICE. MY DRESS GOT TO ME AS THEY SAID IT WOULD,AND I PAID A FACTION OF THE PRICE. ALL BRIDES NEED TO CHECK OUT OUTERINNER.COM Read less
Services Used: Dress & Attire
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Jen
Wedding:
2/19/2012
5.0/5.0
My bridesmaids ordered their dresses through outerinner.com. They came 10x quicker than expected and fit perfectly. The colors were great and the value unbeatable. One bridesmaid ordered hers late, but outerinner personel were very helpful in ensuring it shipped in time for the wedding!
My bridesmaids ordered their dresses through outerinner.com. They came 10x quicker than expected and fit perfectly. The Read more...
My bridesmaids ordered their dresses through outerinner.com. They came 10x quicker than expected and fit perfectly. The colors were great and the value unbeatable. One bridesmaid ordered hers late, but outerinner personel were very helpful in ensuring it shipped in time for the wedding! Read less
Services Used: Dress & Attire
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Ellen
Wedding:
11/11/2011
4.6/5.0
On December 2011, I had my big fat dreamy wedding. It was the most beautiful day of my life, although I had to admit I was really anxious about my bridesmaid's dresses. Initially I planed to rent them in a local bridal shop, then a friend recommended me Outerinner website. She ordered her wedding gown from there and she looked stunning in her wedding date! So I went ahead and ordered two bridesmaids' dresses for my best friends. It was this one: http://www.outerinner.com/satin-strapless-knee-length-sheath-bridesmaid-dresses-pd-01034-12.html.

I went for color Cornflower blue, and the dress was very simple design but of decent quality. I was in fact, very impressed with the quality, and my girls were really happy with the dresses as well. I think the satin material brings out a girl's soft skin and sweetness, and I was very proud of the color I chose:) The delivery was right on time, so I think the dresses are great value indeed.

I'm quite experienced in shopping online for clothes, and I think people in Outerinner know what they are doing. Anyway, I look forwards to shopping there again!
On December 2011, I had my big fat dreamy wedding. It was the most beautiful day of my life, although I had to admit I was Read more...
On December 2011, I had my big fat dreamy wedding. It was the most beautiful day of my life, although I had to admit I was really anxious about my bridesmaid's dresses. Initially I planed to rent them in a local bridal shop, then a friend recommended me Outerinner website. She ordered her wedding gown from there and she looked stunning in her wedding date! So I went ahead and ordered two bridesmaids' dresses for my best friends. It was this one: http://www.outerinner.com/satin-strapless-knee-length-sheath-bridesmaid-dresses-pd-01034-12.html.

I went for color Cornflower blue, and the dress was very simple design but of decent quality. I was in fact, very impressed with the quality, and my girls were really happy with the dresses as well. I think the satin material brings out a girl's soft skin and sweetness, and I was very proud of the color I chose:) The delivery was right on time, so I think the dresses are great value indeed.

I'm quite experienced in shopping online for clothes, and I think people in Outerinner know what they are doing. Anyway, I look forwards to shopping there again! Read less
Services Used: Dress & Attire

DEALS

Up to 30% Off Welcome 2013 Sale
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Redeem In-Store   $1 Value
New Year is on the way, OuterInner is welcoming 2013 with you. All of our categories are up to 30% off sale. Shop here>>>http://www.outerinner.com/sale-pl-2.html
Deal #WW7c8a2de2be542438
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NEW IN---Wedding Gowns
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Redeem In-Store   $107 Value
We just launched some modest and vintage style wedding gowns, price from $107. Don't hesitate to look up these new style gowns!
Deal #WWce22cf9821cc9e79
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Champagnes Ruffles Knee-length Taffeta Wedding Party Dress
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Redeem In-Store   $99 Value
Final Sale. Get 60% off for this wedding party dress at only $39.6
Deal #WWfef47e7643dacade
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Final Sale! Up to 70% off for dresses on clearance!
Print Deal
Redeem In-Store   $1 Value
Shout out for final sale! You can grab amazing bargains which range from 50% to 70% off for occasions dresses. Hit our ' Sale' cagetory, and check'em out from there!
Deal #WW54a953d0412c3f9a
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