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Pacific Harmony Limousines

Coquitlam , BC

LOCATION

Coquitlam, BC CA

WEBSITE

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Transportation

REVIEWS

3.6
out of 5.0
4.0/5.0
3.5/5.0
3.3/5.0
4.0/5.0
3.2/5.0
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Tracey
Wedding:
6/12/2011
1.1/5.0
My sister used PHL for her wedding 6 years ago and she was very pleased with her experience. I cannot say the same.
When I booked a black stretch limo, PHL was the only company that would allow us to book for less than 2 hours (the word wedding appearantly means 2 or 4 hour minimum, and we just needed to get there). While the price was reasonable for what I wanted, the process was a hassel. I never recieved a confirmation number, and I was told I had to give my credit card number through email in order to book. The only real confirmation I got was a phone call 1/2 an hour before pick up time.
When the driver/owner arrived, he was not driving the limo I ordered, but a white SUV limo. This would have been fine for a large party, but it was just myself and 2 bridesmaids. I was expecting a black limo. We came out of the house and he was not there to open the door. In fact he was running up the street, carrying what looked like a table (I found out later he ran down to a garage sale to buy an item). He then proceeded to clean the outerwindows.
We asked if it was ok that we bring a baby with a carseat in the limo, he said that was fine, and then everytime he opened the door, it was the door next to the baby, which made it really difficult for us to get out.
We tried getting his attention at one point, then realized he was talking on a cell phone without handsfree (illegal in BC). After his phone call he told me that it was a site to site transfer. On the website it said we would have the limo for an hour. This was not the case.
Finally, my credit card was declined (not possible, my guess is it was just because he didn't physically have the card) so my sister ended up using hers. The credit card slip had NO VENDOR INFO on it.
We complained directly to the company, and only got a defensive response with inaccurate information. I found PHL very unprofessional and unfriendly. I would not recommend them to anyone.
My sister used PHL for her wedding 6 years ago and she was very pleased with her experience. I cannot say the same.
Read more...
My sister used PHL for her wedding 6 years ago and she was very pleased with her experience. I cannot say the same.
When I booked a black stretch limo, PHL was the only company that would allow us to book for less than 2 hours (the word wedding appearantly means 2 or 4 hour minimum, and we just needed to get there). While the price was reasonable for what I wanted, the process was a hassel. I never recieved a confirmation number, and I was told I had to give my credit card number through email in order to book. The only real confirmation I got was a phone call 1/2 an hour before pick up time.
When the driver/owner arrived, he was not driving the limo I ordered, but a white SUV limo. This would have been fine for a large party, but it was just myself and 2 bridesmaids. I was expecting a black limo. We came out of the house and he was not there to open the door. In fact he was running up the street, carrying what looked like a table (I found out later he ran down to a garage sale to buy an item). He then proceeded to clean the outerwindows.
We asked if it was ok that we bring a baby with a carseat in the limo, he said that was fine, and then everytime he opened the door, it was the door next to the baby, which made it really difficult for us to get out.
We tried getting his attention at one point, then realized he was talking on a cell phone without handsfree (illegal in BC). After his phone call he told me that it was a site to site transfer. On the website it said we would have the limo for an hour. This was not the case.
Finally, my credit card was declined (not possible, my guess is it was just because he didn't physically have the card) so my sister ended up using hers. The credit card slip had NO VENDOR INFO on it.
We complained directly to the company, and only got a defensive response with inaccurate information. I found PHL very unprofessional and unfriendly. I would not recommend them to anyone. Read less
Services Used: Transportation
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Rhea
Wedding:
6/5/2010
5.0/5.0
The owner was very nice and quick to answer questions. The limo was very clean and fully stocked when it arrived. We used the largest SUV limo which fit the entire wedding party (11) comfortably. It was a unique limo as I've only seen one other tuxedo-style (black top, white bottom)vehicle, which was nice. I would highly recommend!
The owner was very nice and quick to answer questions. The limo was very clean and fully stocked when it arrived. We used Read more...
The owner was very nice and quick to answer questions. The limo was very clean and fully stocked when it arrived. We used the largest SUV limo which fit the entire wedding party (11) comfortably. It was a unique limo as I've only seen one other tuxedo-style (black top, white bottom)vehicle, which was nice. I would highly recommend! Read less
Services Used: Transportation
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cinzia
Wedding:
8/3/2008
4.7/5.0
Had the largest ford expedition limo - it was awesome. our driver was great and very efficient. he came and checked out my location prior to the arrival date to ensure he knew how to get there and turn the limo around with time to spare. we rented it for 6 hours and the driver was very accommodating and easy to deal with. he ensure we had water, soft drinks and champagne for our special day. he was great to deal with. would highly recommend.
Had the largest ford expedition limo - it was awesome. our driver was great and very efficient. he came and checked out my Read more...
Had the largest ford expedition limo - it was awesome. our driver was great and very efficient. he came and checked out my location prior to the arrival date to ensure he knew how to get there and turn the limo around with time to spare. we rented it for 6 hours and the driver was very accommodating and easy to deal with. he ensure we had water, soft drinks and champagne for our special day. he was great to deal with. would highly recommend. Read less
Services Used: Transportation
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