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Palace Resorts

Miami , FL
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CONTACT US

LOCATION

8725 NW 18th Terrace Suite 301
Miami, FL US 33172 (map)

PHONE

305-416-6554

WEBSITE

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REVIEWS

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Atlas62239
Wedding:
6/7/2008
0.0/5.0
Palace Resorts is a brides nightmare experience! If you are looking for unprofessional and irresponsible reservations center as well as smoke and mirrors destination wedding....you've unfortunately found the right spot.
The reservations personel effectively lost every single reservation for our 50+ guests coming into Cancun. My husband and I spent every moment of our wedding week (we arrived 1 week prior to handle all the growing concerns we had) yelling at staff to correct wrongs created by the reservations center in Miami. Thankfully, we were smart enough to bring copies of every email and contract we ever signed to counteract some of the nonesense. Overall, the time we spent preparing and attempting to communicate with a company that does not uphold any contractual obligations was beyond stressful and not worth it. It took my husband and I 6 HOURS to check in the first day! You read that right...6 HOURS and they still could not help us...so they gave us a random room. We never received a honeymoon suite like promised. The months of planning and organizing was tossed out the window when our music fell through. Oh and to top it off the wedding ended up costing us $5K more than we were told and agreed to in initial consultations. Oh I could go on and on with a number of other issues we had ....literally every day.
Thank the Lord that we had an amazing honeymoon (not at any Palace Resort) to make up for this disaster. If my heart could take the stress we would sue them for various breech of contracts.
I plead with any who are considering a destination wedding. We did our homework and visited this resort along with many others. At the time we thought we were getting a great deal with fantastic customer service....oh how wrong we were! Save yourself the heart ache...do not conduct business with Palace Resorts and get yourself a liason. My mother has been a time-share owner with them for over 10yrs yet Palace Resorts seems to be completely unaware of customer service for their most loyal consumers.
Services Used: Wedding Cake, Catering, Ceremony Music, Flowers, Photography, Wedding Planning, Rentals & Photobooths, Wedding Venue, Unique Services

MAP

 
8725 NW 18th Terrace Suite 301, Miami, FL 33172 See On Map
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