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Paper Depot Inc

Minneapolis , MN
CONTACT US
CONTACT US

LOCATION

221 Border Ave N
Minneapolis, MN 55405 US (map)

PHONE

866-227-1715

WEBSITE

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ABOUT US

Paper Depot is dedicated to helping you create the perfect wedding invitation. We are a do it yourself wedding invitation store that offers couples the opportunity to create their own... Read more
Paper Depot is dedicated to helping you create the perfect wedding invitation. We are a do it yourself wedding invitation store that offers couples the opportunity to create their own invitation from scratch. Our expert creative staff is available to offer suggestions and direction to ensure that your invitations are perfect. Everything that you need to create your wedding invitation is available in-store to ensure that your invitations are done the way you want it. We are also a creative paper arts store which means if you need "save the date" cards or want to create something special for your brides maids, we are the store to help you do that. All of this is offered to you at a very reasonable price. Its a personal touch with a professional look. Read less

REVIEWS

4.5
out of 5.0
4.4/5.0
4.4/5.0
4.4/5.0
4.6/5.0
4.5/5.0
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Rosebud27
Wedding:
10/4/2014
4.2/5.0
Paper Depot was an amazing accidental find on my part. My fiancé and I wandered in and were amazed at the selection and the prices. We had no idea you could get a free mock-up and were hooked from there. We designed our dream invitations for a fraction of what they cost. We called about a week later to order the paper, and while we waited a while for a call back, we were able to pick everything up right away. Because it is DIY and it states on the slip you get when you do your mock-up that it can take several weeks for paper to get in, I would recommend giving plenty of time to get everything in and put together. However if you have the time, you can't beat their prices! Also being able to use the die cut machine was so great!
Paper Depot was an amazing accidental find on my part. My fiancé and I wandered in and were amazed at the selection and Read more...
Paper Depot was an amazing accidental find on my part. My fiancé and I wandered in and were amazed at the selection and the prices. We had no idea you could get a free mock-up and were hooked from there. We designed our dream invitations for a fraction of what they cost. We called about a week later to order the paper, and while we waited a while for a call back, we were able to pick everything up right away. Because it is DIY and it states on the slip you get when you do your mock-up that it can take several weeks for paper to get in, I would recommend giving plenty of time to get everything in and put together. However if you have the time, you can't beat their prices! Also being able to use the die cut machine was so great! Read less
Services Used: Invitations
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phantomsmask
Wedding:
8/23/2014
5.0/5.0
I would recommend them. The sad part is that they went out of business at the end of Dec. They did call me to let me know, and to help me get what I wanted on a short notice.
I would recommend them. The sad part is that they went out of business at the end of Dec. They did call me to let me know, Read more...
I would recommend them. The sad part is that they went out of business at the end of Dec. They did call me to let me know, and to help me get what I wanted on a short notice. Read less
Services Used: Invitations
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Zion
Wedding:
6/14/2014
5.0/5.0
Awesome place! We hand made our wedding invitations here and they turned out absolutely gorgeous! Great place with ton of options and design ideas.
Awesome place! We hand made our wedding invitations here and they turned out absolutely gorgeous! Great place with ton of Read more...
Awesome place! We hand made our wedding invitations here and they turned out absolutely gorgeous! Great place with ton of options and design ideas. Read less
Services Used: Invitations, Unique Services
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
1.5/5.0
I am very disappointed in the customer service here. I have never been to a place with more disrespectful and disgusting customer service as this place. I am not one to get angry with things (and I am not a bridezilla), but I felt extremely chastised (as though I were a stupid child) and accused of something I was NOT doing.

I went in meaning to BUY my cardstock paper for the backs of my invitations from the Paper Depot. I had already, by chance, purchased envelopes online--absolutely nothing to do with cheating them. I asked about the color of some envelopes, because I forgot my proofs at home (by ACCIDENT--YES! I'm not perfect) and I was trying to figure out what color cardstock I should buy. I asked whether they cut and printed at the store, meaning to also pay for those services there. If they printed (which they did not), I was going to look into having my envelopes printed there. They said that they cut paper, so I asked about the cost, and I told the manager that we would probably buy our paper from them and have it cut.

As I was checking out, he accused me of showrooming. I had just told him that I was planning to come back and purchase paper and have it cut with them. At first I was taken aback by this comment not knowing what to think of it, but then I decided to call customer service when I got home. Unfortunately, I also ended up talking to this same manager and he again accused me of what I was doing--he told me that I WAS showrooming, he refused to listen to what I was actually planning to do (to BUY from them), told me to take my business elsewhere, and hung up on me. This is incredibly unprofessional. Especially, when I am planning on giving them my money. If you want to run a professional business with some longevity please don't accuse customers and make assumptions about their intentions. And especially LISTEN to what they are actually saying.

This manager has some serious anger issues from what I've read from other reviewers. Avoid!
I am very disappointed in the customer service here. I have never been to a place with more disrespectful and disgusting Read more...
I am very disappointed in the customer service here. I have never been to a place with more disrespectful and disgusting customer service as this place. I am not one to get angry with things (and I am not a bridezilla), but I felt extremely chastised (as though I were a stupid child) and accused of something I was NOT doing.

I went in meaning to BUY my cardstock paper for the backs of my invitations from the Paper Depot. I had already, by chance, purchased envelopes online--absolutely nothing to do with cheating them. I asked about the color of some envelopes, because I forgot my proofs at home (by ACCIDENT--YES! I'm not perfect) and I was trying to figure out what color cardstock I should buy. I asked whether they cut and printed at the store, meaning to also pay for those services there. If they printed (which they did not), I was going to look into having my envelopes printed there. They said that they cut paper, so I asked about the cost, and I told the manager that we would probably buy our paper from them and have it cut.

As I was checking out, he accused me of showrooming. I had just told him that I was planning to come back and purchase paper and have it cut with them. At first I was taken aback by this comment not knowing what to think of it, but then I decided to call customer service when I got home. Unfortunately, I also ended up talking to this same manager and he again accused me of what I was doing--he told me that I WAS showrooming, he refused to listen to what I was actually planning to do (to BUY from them), told me to take my business elsewhere, and hung up on me. This is incredibly unprofessional. Especially, when I am planning on giving them my money. If you want to run a professional business with some longevity please don't accuse customers and make assumptions about their intentions. And especially LISTEN to what they are actually saying.

This manager has some serious anger issues from what I've read from other reviewers. Avoid! Read less
Services Used: Unique Services
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Anonymous
Wedding:
1+ year ago
1.2/5.0
They have a great selection and the staff was very helpful in helping me create my invitations. My first experience was great. However, I went in yesterday to purchase everything and was told I had everything I needed when I left only to find out when I got home I did not. Long story short, double check EVERYTHING before you leave the store. I was missing some of my items that I had already paid for and called and spoke to the manager who was very short on the phone with an unpleasent attitude. I decided I was not impressed with the service and would purchase my invitations at another small business who deserved my money. When I went to the store to return my invitations (Nothing had been touched as I got them yesterday) I was told that part of my order was not returnable and that I was informed at my design consultation (over a month ago) of the return policy. I had even asked the sales person yesterday prior to making my purchase who told me it was all returnable unless I had used any of it. The manager again was rude with me and actually informed me I am unethical because I didn't remember the return policy allegidly told to me a month ago and I quote from the manager of paper depot "it is unrealistic of me to expect their salespeople to inform every customer of their return policy everytime. We inform our customers when we do their designs and it is up to them to remember". The manager then told me I am not allowed to return to their store ever.

I am very disappointed in the level of customer service received. I never raised my voice, yelled all I did was ask questions. My sister had a wonderful experience 3 years ago. They do have a great selection just be very careful with the customer service.
They have a great selection and the staff was very helpful in helping me create my invitations. My first experience was Read more...
They have a great selection and the staff was very helpful in helping me create my invitations. My first experience was great. However, I went in yesterday to purchase everything and was told I had everything I needed when I left only to find out when I got home I did not. Long story short, double check EVERYTHING before you leave the store. I was missing some of my items that I had already paid for and called and spoke to the manager who was very short on the phone with an unpleasent attitude. I decided I was not impressed with the service and would purchase my invitations at another small business who deserved my money. When I went to the store to return my invitations (Nothing had been touched as I got them yesterday) I was told that part of my order was not returnable and that I was informed at my design consultation (over a month ago) of the return policy. I had even asked the sales person yesterday prior to making my purchase who told me it was all returnable unless I had used any of it. The manager again was rude with me and actually informed me I am unethical because I didn't remember the return policy allegidly told to me a month ago and I quote from the manager of paper depot "it is unrealistic of me to expect their salespeople to inform every customer of their return policy everytime. We inform our customers when we do their designs and it is up to them to remember". The manager then told me I am not allowed to return to their store ever.

I am very disappointed in the level of customer service received. I never raised my voice, yelled all I did was ask questions. My sister had a wonderful experience 3 years ago. They do have a great selection just be very careful with the customer service. Read less
Services Used: Invitations
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Mila
Wedding:
9/29/2013
5.0/5.0
This place was the absolute best! I've since moved to Chicago and I havent seen a selection of paper like this anywhere. They were incredibly helpful as I went through 4-5 iterations of my invitation. I had plenty of space to work on mocking up the invitation and playing around with different paper options. I was able to make a lovely invitation for a price that was significantly less than what I would have paid for something similar pre-made. And it was great to know that I made it myself!
This place was the absolute best! I've since moved to Chicago and I havent seen a selection of paper like this anywhere. Read more...
This place was the absolute best! I've since moved to Chicago and I havent seen a selection of paper like this anywhere. They were incredibly helpful as I went through 4-5 iterations of my invitation. I had plenty of space to work on mocking up the invitation and playing around with different paper options. I was able to make a lovely invitation for a price that was significantly less than what I would have paid for something similar pre-made. And it was great to know that I made it myself! Read less
Services Used: Invitations, Unique Services
Default vendor profile pic
Private User
Wedding:
9/7/2013
2.6/5.0
If you haven't been to the Paper Depot before, let me be the first to tell you that it is an interesting place. There's lots of paper choices and ideas to inspire - but don't expect high quality customer service. This place was always packed whenever I went in (unless it was off-peak hours, like 1pm on a Tuesday), and the staff were knowledgeable and helpful (most of the time) - but they were more rude and impatient than anything.

My experience: when my fiance and I went in the first time to design a mock-up invitation, we were left with the impression that ordering paper would not be a problem; we were told directly that when we were ready to purchase the paper for our invitations, all we simply had to do was call in to the store, and they would pull all the paper and get the order ready to be picked-up in a day or two. Sounds slick right? Wrong. I did as we were told (as the deadline to assemble and distribute invitations approached) - but when I tried to order the paper we had chosen, I was informed that they were out of stock and it would take a month to get in. A month! We didn't have that kind of time to spare. Fortunately, they had a heavier cardstock in the version we wanted, but then this made our invitations heavier, increasing the cost of postage...In addition, when we went in to pick-up the paper, we were informed our order had been pulled wrong at the warehouse, so we had to substitute yet another piece of paper - and in the process we were overcharged. Staff didn't seem too fazed, or bother to apologize for their mistake. Very disappointed with their lack of customer service.

My advice to future brides is: if you are going to work with the Paper Depot, expect to spend a LOT of time there (not only for cutting/assembling invitations, but waiting in long lines to be helped) and be prepared to have the patience of a saint. It's the only way you'll get out alive.
If you haven't been to the Paper Depot before, let me be the first to tell you that it is an interesting place. There's Read more...
If you haven't been to the Paper Depot before, let me be the first to tell you that it is an interesting place. There's lots of paper choices and ideas to inspire - but don't expect high quality customer service. This place was always packed whenever I went in (unless it was off-peak hours, like 1pm on a Tuesday), and the staff were knowledgeable and helpful (most of the time) - but they were more rude and impatient than anything.

My experience: when my fiance and I went in the first time to design a mock-up invitation, we were left with the impression that ordering paper would not be a problem; we were told directly that when we were ready to purchase the paper for our invitations, all we simply had to do was call in to the store, and they would pull all the paper and get the order ready to be picked-up in a day or two. Sounds slick right? Wrong. I did as we were told (as the deadline to assemble and distribute invitations approached) - but when I tried to order the paper we had chosen, I was informed that they were out of stock and it would take a month to get in. A month! We didn't have that kind of time to spare. Fortunately, they had a heavier cardstock in the version we wanted, but then this made our invitations heavier, increasing the cost of postage...In addition, when we went in to pick-up the paper, we were informed our order had been pulled wrong at the warehouse, so we had to substitute yet another piece of paper - and in the process we were overcharged. Staff didn't seem too fazed, or bother to apologize for their mistake. Very disappointed with their lack of customer service.

My advice to future brides is: if you are going to work with the Paper Depot, expect to spend a LOT of time there (not only for cutting/assembling invitations, but waiting in long lines to be helped) and be prepared to have the patience of a saint. It's the only way you'll get out alive. Read less
Services Used: Invitations
Default vendor profile pic
Melissa
Wedding:
8/31/2013
4.3/5.0
You can find everything you need here to ake your own fabulous invitations! they have die cutting machines you can use for free. The only problem we ran into is that we only had microsoft word and not that great of computer skills so I had to get a freind with better software to help.
You can find everything you need here to ake your own fabulous invitations! they have die cutting machines you can use for Read more...
You can find everything you need here to ake your own fabulous invitations! they have die cutting machines you can use for free. The only problem we ran into is that we only had microsoft word and not that great of computer skills so I had to get a freind with better software to help. Read less
Services Used: Invitations, Unique Services
Default vendor profile pic
Stephanie
Wedding:
8/2/2013
4.7/5.0
If you're looking for invitation ideas and want to spend the time to create your own, go the paper depot! They have several designs and you can incorporate your own creativity into the process. Be prepared to spend a couple hours in the store, but it's well worth the time.
If you're looking for invitation ideas and want to spend the time to create your own, go the paper depot! They have Read more...
If you're looking for invitation ideas and want to spend the time to create your own, go the paper depot! They have several designs and you can incorporate your own creativity into the process. Be prepared to spend a couple hours in the store, but it's well worth the time. Read less
Services Used: Invitations, Unique Services
Default vendor profile pic
Jenny
Wedding:
7/20/2013
5.0/5.0
I would recommend Paper Depot to anyone getting married or celebrating a special event. They are affordable and you can truly customize everything to your liking. Great staff and they really took time to help you figure out exactly what you want.
I would recommend Paper Depot to anyone getting married or celebrating a special event. They are affordable and you can Read more...
I would recommend Paper Depot to anyone getting married or celebrating a special event. They are affordable and you can truly customize everything to your liking. Great staff and they really took time to help you figure out exactly what you want. Read less
Services Used: Invitations, Unique Services

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221 Border Ave N, Minneapolis, MN 55405 See On Map
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