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(9)

Patty Cakes Bakery

Lockport , IL

LOCATION

Lockport, IL US
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Wedding Cake

REVIEWS

3.6
out of 5.0
3.5/5.0
3.8/5.0
3.3/5.0
3.8/5.0
3.8/5.0
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gdamato
Wedding:
7/30/2011
4.4/5.0
Our cake was pretty and exactly what we asked for. They need to work on their presentation at the tasting.
Services Used: Wedding Cake
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Eileen
Wedding:
6/5/2010
4.0/5.0
The initial cake tasting was less than professional. A young kid basically stuck a few pieces of cake in front of us and stood there and asked us what our cake should look like. The book they gave us for "examples" were straight out of 1980 and nothing we'd have been interested in. After this happened, they called us back and profusely apologized and said the normal cake decorator had left sick that morning so the intern was left to fend for himself and had no idea how to do a cake tasting. Understandable, OK. They were really nice and totally made up for it by being extremely responsive and willing to take any of our ideas into account and even make a few somewhat last-minute changes as well. The cake was delicious, although I barely had time for a bite at the wedding! Their cake was included in our package with the reception hall (Glendale Lakes) so I guess you could say the price was great!
Services Used: Wedding Cake
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Atiya
Wedding:
4/17/2010
4.5/5.0
Gorgeous cake at a very reasonable price. The taste testing allows you to be certain of what kind of cake you want to serve. They delivered the cake punctually and were flexible in terms of prices.
Services Used: Wedding Cake
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Shelia
Wedding:
3/6/2010
5.0/5.0
Patty Cakes made the most beautiful wedding cake for me. I received so many compliments about how beatiful it was. I worked with Lisa at the bakery. It was so easy. I just showed her a design and told her the changes I wanted to make to it and it turned out better then I ever dreamed. Also the cake itself was the best cake I have ever tasted. I have seen so many wedding cakes that either taste good but look terrible, or look good but taste terrible. I really had the best of both and I couldn't have asked for a better cake. They really have so much to choose from in terms of flavors and what they can do for you. I also had a sweets table from them. Everything really turned out better than expected.
Services Used: Wedding Cake
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EDENOTTO
Wedding:
10/10/2009
0.0/5.0
Patty Cakes made my cake for my wedding and it was an awful experience. The cake was not decorated anything like the picture that I saw. If that wasn't bad enough, the cake was tilting when it was delivered. It looked so bad that my husband and I didn't put the cake out for our guests to view. We just had the hall cut it up and serve it. When I called to talk about the cake, it took me a few days to actually get the manager on the phone. She never once apologized for the cake and actually refused to admit that the cake was decorated incorrectly and that it was tilting. I have numerous witnesses that saw that the cake was tilted when it was delivered. I even sent a picture. She complained about me to another person while I was still on the phone with her and then she told me to never use her bakery again and then hung up on me. I have never been treated so rudely and received such poor customer service. This bakery was truly unprofessional. I would give it no stars if that was possible.
Services Used: Wedding Cake
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Tania D
Wedding:
8/23/2008
4.9/5.0
They are wonderful, polite, great cake! They did our cake last minute and did a wonderful job. It was beautiful and we couldn't have asked for more.

TD
Services Used: Wedding Cake
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alaina
Wedding:
2/25/2006
0.0/5.0
I ordered palm tree cookies for a bridal shower. I even brought in a photo to copy from and the cookie cutter. When I picked them up the day before the event they where horrible. Nothing like what I asked. They refused to redo them and I said how am I to find another bakery to do them in less then 24 he's? Owners response not our problem figure it out and hung up on me. When I went to return them to get my money back I waited over 8 min for someone to cone back with the money. I handed them the cookies they took them to the back and said one min. There was two girls working plus owner there and I was the only customer. They went through the cookies in the back to make sure they where all there. They would not go through them in front of me. When the returned they said since I broke a handful of them I was only getting partial of my money back. I asked what idiot would do that? I want my money why would I deliberatly break some. Then they proceded to tell me that the designs on them where fine and that I could have used them. I told them I expected profesional work. They responded does our sign say gourmet bakery no. I then told them I wouldn't serve these at my kids party let alone a bridal shower. There response was get the fuck out. Great customer service I think not.
Services Used: Wedding Cake
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wildbill1071
Wedding:
10/15/2005
5.0/5.0
wonderful people. wonderful cake. couldnt ask for better service
Services Used: Wedding Cake
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Amy P
Wedding:
9/4/2005
4.9/5.0
I absolutely loved my wedding cake from Patty Cakes. The flavors were great, we had a multiple tier cake with several different flavors and fillings. The design was exactly what I wanted, we gave them pictures and they did exactly as we asked with different cake shapes and decorations for each tier. They also made cookie favors for us using turtle and shark shaped cookie cutters and wrapped them in bags with ribbons that we gave them. Plus we could go back on our first anniversary and bring them a picture of our wedding cake and get a free anniversary cake - no freezer burned cake! The cake was set up when I arrived and it looked great. We just had to put our cake topper on.
Services Used: Wedding Cake, Invitations
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