Quality of Service
The croquembouche I ordered for my wedding showed up right on time and looked absolutely stunning—and tasted even better! Tara & the team at Payard were on top of things throughout the whole planning process, and always quick to respond. Would definitely recommend working with them!
Services Used: Wedding Cake
VERY DISAPPOINTED. I ordered a Croquembouch for my wedding from Payard Patisserie expecting a not only a stunning wedding cake but a culinary delight. Visually, the cake met my expectations. However the taste was so bad that it was inedible. Basically, I was not able to serve my wedding cake to my guests. When I contacted the patisserie, their attitude was that I dont know what a croquembouch tastes like and that it was I who made the mistake. I assured them that there was no mistake. I even had a letter from the wedding site manager and her manager in agreement that the taste was terribly amiss. I understand mistakes happen and I am very tolerant. It was how I was treated after the fact that compels me to write this review. Their response was unsympathetic (my wedding cake was ruined), they were complacent with no real concern for my loss and arrogant. I didnt even get a were sorry to hear that much less an apology. To make a long story short, I took them to small claims court and won. Ive been happy with their products in the past and most likely youll be pleased with your order but if you arent for any reason, be prepared to have a similar experience.
Services Used: Catering, Wedding Venue
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