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Pearl Bridal House

Mississauga , ON
CONTACT US
CONTACT US

LOCATION

76 Lakeshore Rd East
Mississauga, ON L5G 1E1 CA (map)
Please let this vendor know that you found them on the WeddingWire Network.
Dress & Attire

INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Flower Girls, Mother of the Bride, Mother of the Groom
Which of the following services do you provide??
Alterations, Appointments Only, Sample Sales, Trunk Shows
Which of the following items do you offer?
Bridal Belts, Bridal Gowns, Formal Gowns, Hair Accessories, Jewelry, Sample Gowns, Veils
What is the average turnaround time for a bridal gown? (select one)
6-8 months
How often do you receive new bridal gowns?
Monthly
What is your return policy?
Final Sale

REVIEWS

4.1
out of 5.0
4.3/5.0
3.9/5.0
4.2/5.0
4.1/5.0
4.1/5.0
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Anonymous
Wedding:
[Private]
0.5/5.0
Don't waste your time at this shoppe! It took forever for them to return my request to change the appointment time. After driving over an hour to get there, and at first glance it seemed like a nice place.
When I came in the people at the front desk were bashing the Kleinfeld's experience, which is rather unprofessional. It took a while to be greeted. They had me fill out a form before we got started and i provided the consultant with a list of dresses I had seen on their website, and i told her the basic style I was looking for. She directed me to the back to look at dresses while she pulled some for me to try on.
I asked for a-line or fit&flare, lace, V-neck, light-weight, and straps. She brought me 3 strapless sweetheart A-line dresses and put in the changeroom to try them on, and never even asked if i wanted help. One was so full it stood up on its own. In any case, I couldn't get any of them past my hips so the girl told me to just imagine what it would like by holding it up to my body..... I had selected one and was able to squeeze in, but the back was way open and your could see my underwear. The consultant didn't offer to cover my back as they did in other stores and left me bare as she invited me onto the floor with other patrons and their entourage.
Oh, and my mom had to ask for a chair to sit, as there weren't any set out for us and none were offered.
Worst experience ever! I wouldn't even recommend this place to your worst enemy.
Don't waste your time at this shoppe! It took forever for them to return my request to change the appointment time. After Read more...
Don't waste your time at this shoppe! It took forever for them to return my request to change the appointment time. After driving over an hour to get there, and at first glance it seemed like a nice place.
When I came in the people at the front desk were bashing the Kleinfeld's experience, which is rather unprofessional. It took a while to be greeted. They had me fill out a form before we got started and i provided the consultant with a list of dresses I had seen on their website, and i told her the basic style I was looking for. She directed me to the back to look at dresses while she pulled some for me to try on.
I asked for a-line or fit&flare, lace, V-neck, light-weight, and straps. She brought me 3 strapless sweetheart A-line dresses and put in the changeroom to try them on, and never even asked if i wanted help. One was so full it stood up on its own. In any case, I couldn't get any of them past my hips so the girl told me to just imagine what it would like by holding it up to my body..... I had selected one and was able to squeeze in, but the back was way open and your could see my underwear. The consultant didn't offer to cover my back as they did in other stores and left me bare as she invited me onto the floor with other patrons and their entourage.
Oh, and my mom had to ask for a chair to sit, as there weren't any set out for us and none were offered.
Worst experience ever! I wouldn't even recommend this place to your worst enemy. Read less
Services Used: Dress & Attire
Default vendor profile pic
D
Wedding:
6/30/2017
2.1/5.0
I only bought one bridesmaid dress from this store since the other girls in my friends wedding party were from all over Canada. The experience buying the bridesmaid dress was amazing. Jessica was very helpful and ordering the dress was very easy. My low review has to do with after my deposit. I bought the dress during the first week of Feb, 2017...it is now End of April which was the estimated delivery date and I have not got a response from the store. I have left a total of five messages, one for everyday and have yet to hear back. this is horrible customer service especially when you have already put down half the deposit for a $480 dress.
I only bought one bridesmaid dress from this store since the other girls in my friends wedding party were from all over Read more...
I only bought one bridesmaid dress from this store since the other girls in my friends wedding party were from all over Canada. The experience buying the bridesmaid dress was amazing. Jessica was very helpful and ordering the dress was very easy. My low review has to do with after my deposit. I bought the dress during the first week of Feb, 2017...it is now End of April which was the estimated delivery date and I have not got a response from the store. I have left a total of five messages, one for everyday and have yet to hear back. this is horrible customer service especially when you have already put down half the deposit for a $480 dress. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
Recently Married
4.2/5.0
I am completely thrilled with the level of service I received once getting an appointment, but it was a lot of calls and voicemails to try and get one set up. Also, when I arrived for the appointment, there were 4 of us standing outside for nearly a half hour as the salon hadn't opened yet, which was quite odd considering they had called and asked me to come a half hour earlier than scheduled (glad I didn't!) The owner was fantastic in helping size me, and the consultant was wonderful.
I am completely thrilled with the level of service I received once getting an appointment, but it was a lot of calls and Read more...
I am completely thrilled with the level of service I received once getting an appointment, but it was a lot of calls and voicemails to try and get one set up. Also, when I arrived for the appointment, there were 4 of us standing outside for nearly a half hour as the salon hadn't opened yet, which was quite odd considering they had called and asked me to come a half hour earlier than scheduled (glad I didn't!) The owner was fantastic in helping size me, and the consultant was wonderful. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
Recently Married
4.8/5.0
The staff at Pearl Bridal House are amazing. Vanessa is an excellent consultant, she listened to everything we were asking and made sure she filled in any blanks we had. The staff was very informative on the designer I had chosen (Katie May) and made sure I was given all my options for alterations. I will 100% recommend them to anyone!
The staff at Pearl Bridal House are amazing. Vanessa is an excellent consultant, she listened to everything we were asking Read more...
The staff at Pearl Bridal House are amazing. Vanessa is an excellent consultant, she listened to everything we were asking and made sure she filled in any blanks we had. The staff was very informative on the designer I had chosen (Katie May) and made sure I was given all my options for alterations. I will 100% recommend them to anyone! Read less
Services Used: Dress & Attire
Default vendor profile pic
Meghan
Wedding:
7/30/2016
0.5/5.0
I ordered a Hayley Paige dress, which they came in about two inches too small around my bust. Dresses are ordered to come in 6 weeks before your wedding date so any issues like this are tight to deal with.

The stores suggestion (by the manager Natasha) was that I either buy one of their extremely expensive belts and make a new strap, or they get their seamstress to hand bead a new strap, on the assumption that they can get the beads in time from the designer. At no point was there an apology for ordering me a completely incorrect size.

The end result was that the designer sent me a completely new strap and it took hardly anytime at all to fix. Instead of emailing me to tell me this was happening, they made me sweat until I got to my second appointment and the strap was miraculously there. Natasha emailed me telling me the designer was sending beads, not a strap. .

At my final appointment the alterations done made the dress TOO LARGE and instead of admitting this, Natasha attempted to shove numerous pads into the bodice. Seeing my frustration the owner eventually came down and admitted the dress needed at least an inch taken off the back.

Day of my wedding the shoulder strap completely snapped off. I missed my cocktail hour and receiving line. It took two weeks to get an apology from the store/designer and no compensation was offered.

I should mention I purchased my dress, my bridesmaid dresses, and my shoes and earrings all from this store. I really truly would have expected significantly better service. I would not recommend using this store and I would also take caution in buying Hayley Paige. I followed her for years before I got engaged - it was my dream to have one of her dresses, and my opinion is completely tainted now.
I ordered a Hayley Paige dress, which they came in about two inches too small around my bust. Dresses are ordered to come Read more...
I ordered a Hayley Paige dress, which they came in about two inches too small around my bust. Dresses are ordered to come in 6 weeks before your wedding date so any issues like this are tight to deal with.

The stores suggestion (by the manager Natasha) was that I either buy one of their extremely expensive belts and make a new strap, or they get their seamstress to hand bead a new strap, on the assumption that they can get the beads in time from the designer. At no point was there an apology for ordering me a completely incorrect size.

The end result was that the designer sent me a completely new strap and it took hardly anytime at all to fix. Instead of emailing me to tell me this was happening, they made me sweat until I got to my second appointment and the strap was miraculously there. Natasha emailed me telling me the designer was sending beads, not a strap. .

At my final appointment the alterations done made the dress TOO LARGE and instead of admitting this, Natasha attempted to shove numerous pads into the bodice. Seeing my frustration the owner eventually came down and admitted the dress needed at least an inch taken off the back.

Day of my wedding the shoulder strap completely snapped off. I missed my cocktail hour and receiving line. It took two weeks to get an apology from the store/designer and no compensation was offered.

I should mention I purchased my dress, my bridesmaid dresses, and my shoes and earrings all from this store. I really truly would have expected significantly better service. I would not recommend using this store and I would also take caution in buying Hayley Paige. I followed her for years before I got engaged - it was my dream to have one of her dresses, and my opinion is completely tainted now. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
Recently Married
5.0/5.0
found my dream dress at pearl bridal!
found my dream dress at pearl bridal!
found my dream dress at pearl bridal! Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
1.2/5.0
I would be very cautious about purchasing a dress from Pearl bridal house. Once they make the sale, they don't really care about the customer service or your satisfaction. I had been there multiple times as the dress they ordered for me was too short. Patricia never apologized for her mistake and attempted to blame me and charge me for extra alterations. I loved my dress but would have purchased it in the US or in another province if I knew the customer service was going to be this bad. Although everything turned out fine in the end, I should not have had to deal with all the stress and inconvenience of having to go there multiple times because of their mistakes. I have told many of my friends to avoid this store and have actually suggested alternative places. I am pretty surprised they are still in business, but perhaps it's because they carry unique labels - its definitely not because they actually are good at what they do. I
I would be very cautious about purchasing a dress from Pearl bridal house. Once they make the sale, they don't really care Read more...
I would be very cautious about purchasing a dress from Pearl bridal house. Once they make the sale, they don't really care about the customer service or your satisfaction. I had been there multiple times as the dress they ordered for me was too short. Patricia never apologized for her mistake and attempted to blame me and charge me for extra alterations. I loved my dress but would have purchased it in the US or in another province if I knew the customer service was going to be this bad. Although everything turned out fine in the end, I should not have had to deal with all the stress and inconvenience of having to go there multiple times because of their mistakes. I have told many of my friends to avoid this store and have actually suggested alternative places. I am pretty surprised they are still in business, but perhaps it's because they carry unique labels - its definitely not because they actually are good at what they do. I Read less
Services Used: Dress & Attire
Default vendor profile pic
Chantal
Wedding:
10/17/2015
5.0/5.0
Patricia and her team were REMARKABLE.
We used them for my girls dresses, my dress, my jewelry and my goodness everything was perfect, predictable ..a divine experience!
Patricia and her team were REMARKABLE.
We used them for my girls dresses, my dress, my jewelry and my goodness Read more...
Patricia and her team were REMARKABLE.
We used them for my girls dresses, my dress, my jewelry and my goodness everything was perfect, predictable ..a divine experience! Read less
Services Used: Dress & Attire
Default vendor profile pic
Colleen
Wedding:
10/3/2015
5.0/5.0
I bought my stunning Hayley Paige Guindon dress at Pearl Bridal for my wedding in early October 2015. As dresses by this designer are difficult to find in the GTA, I was very happy with the wide variety carried in the boutique. I would have been happy with several dresses I tried on in store. Service was friendly and knowledgeable regarding style and fit of all dresses I tried on. My veil was also purchased at Pearl Bridal during their accessories sale. I LOVED wearing my dress, which stood up in the rainy, windy conditions of the day, and I received more compliments than I can remember on my look.
I bought my stunning Hayley Paige Guindon dress at Pearl Bridal for my wedding in early October 2015. As dresses by this Read more...
I bought my stunning Hayley Paige Guindon dress at Pearl Bridal for my wedding in early October 2015. As dresses by this designer are difficult to find in the GTA, I was very happy with the wide variety carried in the boutique. I would have been happy with several dresses I tried on in store. Service was friendly and knowledgeable regarding style and fit of all dresses I tried on. My veil was also purchased at Pearl Bridal during their accessories sale. I LOVED wearing my dress, which stood up in the rainy, windy conditions of the day, and I received more compliments than I can remember on my look. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
4.0/5.0
Large assortment of high-end designers and gowns. They were able to bring in a gown I wanted to try on in order to compare it to a similar style I was debating between. Very accommodating and professional service.
Large assortment of high-end designers and gowns. They were able to bring in a gown I wanted to try on in order to compare Read more...
Large assortment of high-end designers and gowns. They were able to bring in a gown I wanted to try on in order to compare it to a similar style I was debating between. Very accommodating and professional service. Read less
Services Used: Dress & Attire

MAP

 
76 Lakeshore Rd East, Mississauga, ON L5G 1E1 See On Map
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