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Pecan Grove Plantation Country Club

Richmond , TX

LOCATION

3000 Planatation Dr.
Richmond, TX US 77406 (map)
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Our Southern Plantation style Clubhouse features reception facilities to accommodate up to 300, with a dramatic view of the golf course off the back veranda. Warm and inviting... Read more
Our Southern Plantation style Clubhouse features reception facilities to accommodate up to 300, with a dramatic view of the golf course off the back veranda. Warm and inviting traditional interiors include a grand foyer with a breathtaking spiral staircase leading to the second floor Ballroom. Our professional staff is attentive to your every need. A variety of menu choices are available at affordable prices. Let Pecan Grove make your next event a memorable one! From Business Meetings, Holiday Parties, Wedding Receptions, Golf Tournaments, Retirement Parties and more….. And did you know that as a member of Pecan Grove Plantation Country Club you pay no room rental fees? Call our Catering Director at 281 342-9940 ext. 38 today to book your next meeting or special event. Our satisfied clients range from Polly Ryon/MD Anderson Hospital, Furniture Bank of Houston, Rosenberg/Richmond Chamber of Commerce, Grace Community Bible Church, Austin High School Golf Team, Southwest Christian Academy, FT. Bend Bar Association and many more. We look forward to assisting you to plan and coordinate a successful event. Read less

PHOTOS

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INFO FOR WEDDING VENUE

When was your venue built?
1990
Describe your venue:
Country / Golf Club
Describe the style of your venue
Classic / Traditional, Country, Preppy
What wedding services does your venue provide?
Bridal Shower, Ceremony, Engagement Party, Reception
What is the maximum capacity of your venue?
240
How many event spaces or rooms does your venue offer?
1
Does your venue offer an indoor space?
Yes
Does your venue offer a covered outdoor space?
No
Does your venue offer an uncovered outdoor space?
Yes
Does your venue have on-site accommodations?
No
What is the minimum rental fee for your venue?
3000
Bar Service
Offered in-house
Is bar service included in the minimum rental fee?
Yes
Beverage Service
Offered in-house
Is beverage service included in the minimum rental fee?
Yes
Catering
Offered in-house
Is catering included in the minimum rental fee?
Yes
What is the average catering price per person at your venue?
32
Event Coordination
Offered in-house
Is event coordination included in the minimum rental fee?
Yes
Event Rentals
Outside vendors welcome
Lighting and Sound
Outside vendors welcome
Linens
Offered in-house, Outside vendors welcome
Are linens included in the minimum rental fee?
No
Seating
Outside vendors welcome
Shuttle / Transportation
Outside vendors welcome
Wedding Cake
Outside vendors welcome

INFO FOR REHEARSAL DINNER

When was your venue built?
1990
Describe your venue:
Country / Golf Club
Describe the style of your venue
Classic / Traditional, Country, Garden / Romantic
What wedding services does your venue provide?
Bridal Shower, Ceremony, Engagement Party, Reception
How many event spaces or rooms does your venue offer?
1
Does your venue offer an indoor space?
Yes
Does your venue offer a covered outdoor space?
No
Does your venue offer an uncovered outdoor space?
No
Does your venue have on-site accommodations?
No
What is the minimum rental fee for your venue?
3000
Bar Service
Offered in-house
Is bar service included in the minimum rental fee?
Yes
Beverage Service
Offered in-house
Is beverage service included in the minimum rental fee?
Yes
Catering
Offered in-house
Is catering included in the minimum rental fee?
Yes
What is the average catering price per person at your venue?
32
Event Coordination
Offered in-house
Is event coordination included in the minimum rental fee?
Yes
Event Rentals
Outside vendors welcome
Lighting and Sound
Outside vendors welcome
Linens
Offered in-house, Outside vendors welcome
Are linens included in the minimum rental fee?
No
Seating
Outside vendors welcome
Shuttle / Transportation
Outside vendors welcome
Wedding Cake
Outside vendors welcome

REVIEWS

4.8
out of 5.0
4.8/5.0
4.6/5.0
4.8/5.0
4.9/5.0
4.9/5.0
Sort by
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Patricia
Wedding:
7/27/2014
5.0/5.0
At our Engagement party, we surprised the guest with a surprise wedding.
The guests were very impressed with the venue and it's beauty. I received many compliments about how professional the staff and Bernadette Perez were. The staff was very responsive when the room needed a few changes for tables and made many good suggestions. The food was timely and the guest stated how good the food was, starting with the southwest egg roll, appetizer. A very nice room was provided so I could change from my party dress to my wedding dress. I would highly recommend Bernadette Perez and her staff at the Pecan Grove Plantation Country Club.
At our Engagement party, we surprised the guest with a surprise wedding.
The guests were very impressed with the venue Read more...
At our Engagement party, we surprised the guest with a surprise wedding.
The guests were very impressed with the venue and it's beauty. I received many compliments about how professional the staff and Bernadette Perez were. The staff was very responsive when the room needed a few changes for tables and made many good suggestions. The food was timely and the guest stated how good the food was, starting with the southwest egg roll, appetizer. A very nice room was provided so I could change from my party dress to my wedding dress. I would highly recommend Bernadette Perez and her staff at the Pecan Grove Plantation Country Club. Read less
Services Used: Wedding Venue
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Heather
Wedding:
3/15/2014
5.0/5.0
Everything was perfect! We did not have to worry about one single item.
Everyone had a wonderful time and the food was amazing.
The staff and our wedding coordinator Bernadette Perez were a pleasure to work with.
Everything was perfect! We did not have to worry about one single item.
Everyone had a wonderful time and the food Read more...
Everything was perfect! We did not have to worry about one single item.
Everyone had a wonderful time and the food was amazing.
The staff and our wedding coordinator Bernadette Perez were a pleasure to work with. Read less
Services Used: Wedding Venue
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Greg
Wedding:
3/15/2014
5.0/5.0
Bernadette and her staff provided professional advice and service meeting or exceeding our expectations. Bernadette managed the event personally and saw that the food and drink we're available and served in a timely manner. She took special care of the bride and groom with personal touches but made everyone feel special. We have received countless compliments on the event; venue, food, ambiance, and service.
It was the wedding my daughter dreamed of and I will be forever thankful to Bernadette and the whole CC staff.
Bernadette and her staff provided professional advice and service meeting or exceeding our expectations. Bernadette Read more...
Bernadette and her staff provided professional advice and service meeting or exceeding our expectations. Bernadette managed the event personally and saw that the food and drink we're available and served in a timely manner. She took special care of the bride and groom with personal touches but made everyone feel special. We have received countless compliments on the event; venue, food, ambiance, and service.
It was the wedding my daughter dreamed of and I will be forever thankful to Bernadette and the whole CC staff. Read less
Services Used: Catering, Lighting & Decor, Wedding Venue
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Anonymous
Wedding:
Recently Married
5.0/5.0
Bernadette was very professional, helpful and with us every step of the way planning the wedding!
Bernadette was very professional, helpful and with us every step of the way planning the wedding!
Bernadette was very professional, helpful and with us every step of the way planning the wedding! Read less
Services Used: Wedding Venue
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Katherine
Wedding:
11/9/2013
5.0/5.0
Pecan Grove was beautiful, and Bernadette was amazing! Very helpful, always got back to me quickly, and was so incredible the day of the wedding. I didn't have to worry about anything! Our reception went so smoothly thanks to her! :)
Pecan Grove was beautiful, and Bernadette was amazing! Very helpful, always got back to me quickly, and was so incredible Read more...
Pecan Grove was beautiful, and Bernadette was amazing! Very helpful, always got back to me quickly, and was so incredible the day of the wedding. I didn't have to worry about anything! Our reception went so smoothly thanks to her! :) Read less
Services Used: Wedding Venue
Pecan Grove Plantation Country Club responded with the following comments:

Thank you Katherine! You were so wonderful to work with, and I loved that I made your day incredible! Come by and see me anytime!! Best of luck to you and your new husband!!!
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Anonymous
Wedding:
2+ years ago
5.0/5.0
Pecan Grove Plantation Country Club proved to be a wonderful site for our daughter's wedding reception. It starts with the lovely exterior that our guests saw as they drove up. While pictures were still being taken at the church, the expert staff passed yummy hors d'oeuvres and guests could also enjoy assorted drinks and the display of cheese, fruit and veggies. I appreciated their attentiveness to keeping water glasses filled during the evening as well. The grand staircase was a great location for photos of the bride, the couple and the wedding party. Inside the ballroom, no decorations were needed other than the cakes, the chair covers and floral centerpieces. The buffet table being just outside of the ballroom made for smooth traffic flow. The food was delicious and guests seemed to enjoy the buffet very much. Champagne toasts were a success as everyone had a glass of champagne provided by the servers. The large dance floor was always full. We were very grateful to Clint for all his assistance in planning as this was the first wedding in either the bride's or the groom's families. His suggestions of venders were especially helpful and all of those vendors did very well. The ballroom fit well into our daughter's desire for her wedding and reception to be "simple and elegant." Thank you, Clint, and everyone at Pecan Grove Country Club!
Pecan Grove Plantation Country Club proved to be a wonderful site for our daughter's wedding reception. It starts with the Read more...
Pecan Grove Plantation Country Club proved to be a wonderful site for our daughter's wedding reception. It starts with the lovely exterior that our guests saw as they drove up. While pictures were still being taken at the church, the expert staff passed yummy hors d'oeuvres and guests could also enjoy assorted drinks and the display of cheese, fruit and veggies. I appreciated their attentiveness to keeping water glasses filled during the evening as well. The grand staircase was a great location for photos of the bride, the couple and the wedding party. Inside the ballroom, no decorations were needed other than the cakes, the chair covers and floral centerpieces. The buffet table being just outside of the ballroom made for smooth traffic flow. The food was delicious and guests seemed to enjoy the buffet very much. Champagne toasts were a success as everyone had a glass of champagne provided by the servers. The large dance floor was always full. We were very grateful to Clint for all his assistance in planning as this was the first wedding in either the bride's or the groom's families. His suggestions of venders were especially helpful and all of those vendors did very well. The ballroom fit well into our daughter's desire for her wedding and reception to be "simple and elegant." Thank you, Clint, and everyone at Pecan Grove Country Club! Read less
Services Used: Wedding Venue
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Eric's Wife
Wedding:
7/3/2011
5.0/5.0
Andrew was right there through the whole ceremony/reception to help make things run smoothly. The food was excellent! The staff was super friendly & I could never have done it without Andrew's help! Beautiful venue with many photo ops! The best value for your money anywhere!!! I recommend it very highly!!
Andrew was right there through the whole ceremony/reception to help make things run smoothly. The food was excellent! The Read more...
Andrew was right there through the whole ceremony/reception to help make things run smoothly. The food was excellent! The staff was super friendly & I could never have done it without Andrew's help! Beautiful venue with many photo ops! The best value for your money anywhere!!! I recommend it very highly!! Read less
Services Used: Wedding Venue
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Mrs J
Wedding:
9/4/2010
5.0/5.0
Sarah at Pecan Grove was awesome to work with! She did everything in her powers to make our day wonderful and she succeeded! I couldnt be more happy with the staff from Pecan Grove! Everyone was professional and simply amazing. The food was amazing!!
Thank you Sarah - with out you dear our day wouldnt have been as amazing as it was!
Sarah at Pecan Grove was awesome to work with! She did everything in her powers to make our day wonderful and she Read more...
Sarah at Pecan Grove was awesome to work with! She did everything in her powers to make our day wonderful and she succeeded! I couldnt be more happy with the staff from Pecan Grove! Everyone was professional and simply amazing. The food was amazing!!
Thank you Sarah - with out you dear our day wouldnt have been as amazing as it was! Read less
Services Used: Wedding Venue
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Cari
Wedding:
9/4/2010
5.0/5.0
Sarah at PGCC was AMAZING and wonderful to work with. I couldnt be happier with how everything turned out. I am speechless when it comes to the quality of everything. Amazing is the only word for them!!!
Sarah at PGCC was AMAZING and wonderful to work with. I couldnt be happier with how everything turned out. I am speechless Read more...
Sarah at PGCC was AMAZING and wonderful to work with. I couldnt be happier with how everything turned out. I am speechless when it comes to the quality of everything. Amazing is the only word for them!!! Read less
Services Used: Wedding Venue
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Ashley W
Wedding:
4/10/2010
5.0/5.0
Sarah and the rest of the team at Pecan Grove Plantation Country Club are amazing! I was a VERY particular bride and insisted on being hands on in almost every aspect including decor. They really worked with me to make sure we had plenty of time to set up the ballroom.
On the night of the wedding, things could not have gone smoother. Sarah took care of everything and made sure that the whole thing went off without a hitch. We were so relieved to be able to enjoy our wedding after 16 months of intense planning. Thank you PGPCC!
Sarah and the rest of the team at Pecan Grove Plantation Country Club are amazing! I was a VERY particular bride and Read more...
Sarah and the rest of the team at Pecan Grove Plantation Country Club are amazing! I was a VERY particular bride and insisted on being hands on in almost every aspect including decor. They really worked with me to make sure we had plenty of time to set up the ballroom.
On the night of the wedding, things could not have gone smoother. Sarah took care of everything and made sure that the whole thing went off without a hitch. We were so relieved to be able to enjoy our wedding after 16 months of intense planning. Thank you PGPCC! Read less
Services Used: Catering, Wedding Venue
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kerri
Wedding:
1/16/2010
5.0/5.0
This was the perfect location for us. Close to the church and hotels. Plus a beautiful atmosphere and great for pictures.

First, Sarah Blancett, the catering director/planner was wonderful. We ended up having to move our date and she was willing to help and work with us. She is amazing! I have never seen anyone hustle, solve problems and do everything to make things perfect like Sarah. She is calm under pressure and is always smiling!

The country club itself was beautiful. It was easy and readily available to out vendors and guests. We fit 220 people comfortably! The balcony views over looking the pond and fountain in the front and the gold course in the back, made for great photo locations not to mention how much our guests like to go and have quiet conversations.

We had a sweetheart table were my husband and I sat and were served before anyone else. The guests were able to access the buffet outside and didn't cause any lines or disruptions with what was going on inside the ballroom. Cleanup was quick and was hardly noticeable with the guests.

The food was incredible!!!! We had a tasting with Sarah and her head chef and went through several different options. They were so nice and accommodating and did not push anything on us. We had a candy bar which Sarah had setup after the meal. It looked spectacular and she did a great job also moving the cheese/appetizer table.

The whole experience was perfect thanks to Sarah. She is incredibly flexible and will work to solve any problem and giving hints and suggestions along the way. She was so professional yet seemed like my best friend at the reception. She went as far as to stop what she was doing several times and fix the bustle on my dress. She even saw my husband holing an empty glass of beer in his hand and just came up and filled it up. She made sure all the details we wanted were done. We didn't have a wedding planner and didn't need one with Sarah. She was amazing!!!

I would highly recommend Sarah and Pecan Grove!
This was the perfect location for us. Close to the church and hotels. Plus a beautiful atmosphere and great for Read more...
This was the perfect location for us. Close to the church and hotels. Plus a beautiful atmosphere and great for pictures.

First, Sarah Blancett, the catering director/planner was wonderful. We ended up having to move our date and she was willing to help and work with us. She is amazing! I have never seen anyone hustle, solve problems and do everything to make things perfect like Sarah. She is calm under pressure and is always smiling!

The country club itself was beautiful. It was easy and readily available to out vendors and guests. We fit 220 people comfortably! The balcony views over looking the pond and fountain in the front and the gold course in the back, made for great photo locations not to mention how much our guests like to go and have quiet conversations.

We had a sweetheart table were my husband and I sat and were served before anyone else. The guests were able to access the buffet outside and didn't cause any lines or disruptions with what was going on inside the ballroom. Cleanup was quick and was hardly noticeable with the guests.

The food was incredible!!!! We had a tasting with Sarah and her head chef and went through several different options. They were so nice and accommodating and did not push anything on us. We had a candy bar which Sarah had setup after the meal. It looked spectacular and she did a great job also moving the cheese/appetizer table.

The whole experience was perfect thanks to Sarah. She is incredibly flexible and will work to solve any problem and giving hints and suggestions along the way. She was so professional yet seemed like my best friend at the reception. She went as far as to stop what she was doing several times and fix the bustle on my dress. She even saw my husband holing an empty glass of beer in his hand and just came up and filled it up. She made sure all the details we wanted were done. We didn't have a wedding planner and didn't need one with Sarah. She was amazing!!!

I would highly recommend Sarah and Pecan Grove! Read less
Services Used: Catering, Wedding Venue
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Caitlin
Wedding:
8/15/2009
5.0/5.0
The country club itself was wonderful, able to accomodate everything we wanted for our guests and accomodated our outside vendors (DJ, florist, etc.) We loved the outside balcony space with the view of the golf course. We also liked the buffet placed outside the main ballroom because the line and clean up didn't distract attention from the reception events. The food was even more delicious than it was at our tasting and everything turned out exactly how we had planned it with the staff at Pecan Grove.

What made Pecan Grove the absolute perfect venue for us was the staff. Sarah Blancett, the catering director at Pecan Grove CC, is a bride's dream. She was incredibly flexible and very attentive. She always made us feel like we were her only client and her service on the night of the wedding was just as professional and thorough as her attention to planning our event had been. Especially if you're going it without a planner, you can have the event of your dreams at Pecan Grove CC with Sarah's help.
The country club itself was wonderful, able to accomodate everything we wanted for our guests and accomodated our outside Read more...
The country club itself was wonderful, able to accomodate everything we wanted for our guests and accomodated our outside vendors (DJ, florist, etc.) We loved the outside balcony space with the view of the golf course. We also liked the buffet placed outside the main ballroom because the line and clean up didn't distract attention from the reception events. The food was even more delicious than it was at our tasting and everything turned out exactly how we had planned it with the staff at Pecan Grove.

What made Pecan Grove the absolute perfect venue for us was the staff. Sarah Blancett, the catering director at Pecan Grove CC, is a bride's dream. She was incredibly flexible and very attentive. She always made us feel like we were her only client and her service on the night of the wedding was just as professional and thorough as her attention to planning our event had been. Especially if you're going it without a planner, you can have the event of your dreams at Pecan Grove CC with Sarah's help. Read less
Services Used: Wedding Venue
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Private User
Wedding:
10/19/2013
4.8/5.0
The team at Pecan Grove really made our wedding a great experience. They ensured everything ran on time throughout the night. The food was delicious and the atmosphere was nice too. Overall the whole experience was pretty good.
The team at Pecan Grove really made our wedding a great experience. They ensured everything ran on time throughout the Read more...
The team at Pecan Grove really made our wedding a great experience. They ensured everything ran on time throughout the night. The food was delicious and the atmosphere was nice too. Overall the whole experience was pretty good. Read less
Services Used: Catering, Wedding Planning, Rentals & Photobooths, Wedding Venue
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Natalie
Wedding:
9/1/2012
4.7/5.0
We had a wonderful experience having our wedding here! I couldn't have been happier with the venue and the packages they had to offer. Clint was a wonderful coordinator and head chef, he made sure we were taken care of every step of the way. He stayed throughout the whole event and made sure everything ran on time. He also was great in the pre planning stages, responding quickly to emails and setting up meeting times. Overall great value for your money and wonderful wedding reception!! Can't wait for the pictures!
We had a wonderful experience having our wedding here! I couldn't have been happier with the venue and the packages they Read more...
We had a wonderful experience having our wedding here! I couldn't have been happier with the venue and the packages they had to offer. Clint was a wonderful coordinator and head chef, he made sure we were taken care of every step of the way. He stayed throughout the whole event and made sure everything ran on time. He also was great in the pre planning stages, responding quickly to emails and setting up meeting times. Overall great value for your money and wonderful wedding reception!! Can't wait for the pictures! Read less
Services Used: Wedding Venue
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Bella816
Wedding:
5/8/2010
4.7/5.0
Sarah promised me that I would not have to think about anything on my wedding and she followed through on that. She moved the wedding along at a comfortable pace and all I had to do was smile for the camera. Even when my parents got lost and we had to wait for them to start the ceremony, she was flexible and reassuring. Everyone is talking about how nice our wedding was. Thank you Sarah for putting together such a memorable event for us.
Sarah promised me that I would not have to think about anything on my wedding and she followed through on that. She moved Read more...
Sarah promised me that I would not have to think about anything on my wedding and she followed through on that. She moved the wedding along at a comfortable pace and all I had to do was smile for the camera. Even when my parents got lost and we had to wait for them to start the ceremony, she was flexible and reassuring. Everyone is talking about how nice our wedding was. Thank you Sarah for putting together such a memorable event for us. Read less
Services Used: Wedding Venue
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Las
Wedding:
10/30/2010
2.6/5.0
I wish I could give such wonderful reviews as those above. I was promised such fantastic service but so many things were not right about our wedding that I may run out of space, I'll try to be brief. Such a shame given that the club had come so highly recommended!

- Poor communication from coordinator, sometimes it took over 7 days to receive email replies.

- Poor organisation, received concerning phonecalls as close to 2 days prior to the wedding to 'confirm' some pretty major aspects of the wedding which had long since been set in stone eg. the date of the wedding, the type of dinner (sit down -v- buffet). Getting such key details incorrect so close to a wedding was a great source of stress.

- At the rehearsal the day before the wedding, we were left to our own devices while the coordinator instructed the cleaners and team who were setting up for the Halloween party that night and a number of the wedding party felt that she was inattentive and rude to them – which, again, when you’re paying top dollar for a wedding, that is not the service you expect!

- I was informed, by the coordinator, that there was no need for an ‘on the day’ coordinator, she would serve as my coordinator and I should not waste my money on an outsider as she had done this many times before. What I received instead was chaos!

- Wasn't told @ time of booking that we couldn't get in to decorate the night before due to a kids halloween party. I was ASSURED that the cleaning crew would be there from 6am to clean and coordinator would be there from 8am to decorate. In reality, coordinator arrived at CC after 11am and my bridesmaids arrived to discover NO decorations in place. In short, the groom ended up decorating the venue an hour before the wedding started, which meant our pre-wedding photoshoot didn't take place, we had to miss almost all of our reception to take pictures (even had to extend it by an hour ($200 for the DJ) just so we could get our first dance in- which they also tried to charge us for!!) and then we ended up losing the light we needed to get our pictures taken outside!

-While this was going on with the decorations, I arrived with another bridesmaid to the club to get ready. We were getting changed and all of a sudden members of the public started to use the restrooms in the suite. Coordinator DID NOT, AT ANY TIME, inform me that the ‘bridal suite’, which she called it, would be used by anyone else on the day. She told me it was a room for my bridesmaids and I to get ready ahead of the wedding – she did NOT tell me that it was a public restroom. Furthermore, she would not deal with my bridesmaids on the day, she was rude and obnoxious to them, insisted on dealing with me (a huge no-no to bring drama to a Bride’s lap on the day of her wedding, but she insisted) and THEN she proceeded to call me a liar to my face on my wedding day!!!!!

She was nowhere to be seen at the time the wedding was due to start – actually, that’s not entirely true as she was seen waiting tables in the bar/restaurant, when she should have been giving direction to the wedding party. The ceremony started late, in spite of everyone being ready to start on time, just for the simple fact that there was no one coordinating the bridal party on the day, which again, pushed us back, late for everything else to follow.

We didn't get our hors d'oeuvres of quesidillas, the house salad was a plate of lettuce and they served the wrong potatoes. I was told I couldn't cut the cake when I wanted to, she kept coming up to us during our meal asking stupid questions, tried to charge me $900 that we'd already paid and implied I was lying about having paid it, our favours weren't put out on a table like we'd been told they would so more than half our guests didn't get them, I could go on and on AND ON!!! I've also not received a reply to my letter of complaint which I sent over a week ago.

Poor service all round, especially considering the amount of $$ we spent on the wedding especially when we were insured a 'perfect day' and instead, missed most of it cause of the venues mistakes - AND as we were leaving, she had the cheek to ask me to go online and give them a raving review, maybe if they'd given us the day we'd paid for I'd be giving a better review!!!!
I wish I could give such wonderful reviews as those above. I was promised such fantastic service but so many things were Read more...
I wish I could give such wonderful reviews as those above. I was promised such fantastic service but so many things were not right about our wedding that I may run out of space, I'll try to be brief. Such a shame given that the club had come so highly recommended!

- Poor communication from coordinator, sometimes it took over 7 days to receive email replies.

- Poor organisation, received concerning phonecalls as close to 2 days prior to the wedding to 'confirm' some pretty major aspects of the wedding which had long since been set in stone eg. the date of the wedding, the type of dinner (sit down -v- buffet). Getting such key details incorrect so close to a wedding was a great source of stress.

- At the rehearsal the day before the wedding, we were left to our own devices while the coordinator instructed the cleaners and team who were setting up for the Halloween party that night and a number of the wedding party felt that she was inattentive and rude to them – which, again, when you’re paying top dollar for a wedding, that is not the service you expect!

- I was informed, by the coordinator, that there was no need for an ‘on the day’ coordinator, she would serve as my coordinator and I should not waste my money on an outsider as she had done this many times before. What I received instead was chaos!

- Wasn't told @ time of booking that we couldn't get in to decorate the night before due to a kids halloween party. I was ASSURED that the cleaning crew would be there from 6am to clean and coordinator would be there from 8am to decorate. In reality, coordinator arrived at CC after 11am and my bridesmaids arrived to discover NO decorations in place. In short, the groom ended up decorating the venue an hour before the wedding started, which meant our pre-wedding photoshoot didn't take place, we had to miss almost all of our reception to take pictures (even had to extend it by an hour ($200 for the DJ) just so we could get our first dance in- which they also tried to charge us for!!) and then we ended up losing the light we needed to get our pictures taken outside!

-While this was going on with the decorations, I arrived with another bridesmaid to the club to get ready. We were getting changed and all of a sudden members of the public started to use the restrooms in the suite. Coordinator DID NOT, AT ANY TIME, inform me that the ‘bridal suite’, which she called it, would be used by anyone else on the day. She told me it was a room for my bridesmaids and I to get ready ahead of the wedding – she did NOT tell me that it was a public restroom. Furthermore, she would not deal with my bridesmaids on the day, she was rude and obnoxious to them, insisted on dealing with me (a huge no-no to bring drama to a Bride’s lap on the day of her wedding, but she insisted) and THEN she proceeded to call me a liar to my face on my wedding day!!!!!

She was nowhere to be seen at the time the wedding was due to start – actually, that’s not entirely true as she was seen waiting tables in the bar/restaurant, when she should have been giving direction to the wedding party. The ceremony started late, in spite of everyone being ready to start on time, just for the simple fact that there was no one coordinating the bridal party on the day, which again, pushed us back, late for everything else to follow.

We didn't get our hors d'oeuvres of quesidillas, the house salad was a plate of lettuce and they served the wrong potatoes. I was told I couldn't cut the cake when I wanted to, she kept coming up to us during our meal asking stupid questions, tried to charge me $900 that we'd already paid and implied I was lying about having paid it, our favours weren't put out on a table like we'd been told they would so more than half our guests didn't get them, I could go on and on AND ON!!! I've also not received a reply to my letter of complaint which I sent over a week ago.

Poor service all round, especially considering the amount of $$ we spent on the wedding especially when we were insured a 'perfect day' and instead, missed most of it cause of the venues mistakes - AND as we were leaving, she had the cheek to ask me to go online and give them a raving review, maybe if they'd given us the day we'd paid for I'd be giving a better review!!!! Read less
Services Used: Wedding Venue

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Wedding in December
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Offer Expires: 12/02/2014
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