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Penelope Bridal (Parker & Penelope)

Hopewell Junction , NY

LOCATION

CVS Hopewell Plaza, 415 NY Route 376 @ NY Route 82
Hopewell Junction, NY 12533 US

PHONE

845-226-0800

WEBSITE

View website
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ABOUT US

Welcome to Parker & Penelope, The Source of All Things Wonderful!

Parker & Penelope is the destination for special occasion apparel and gifts. We have one of the largest... Read more
Welcome to Parker & Penelope, The Source of All Things Wonderful!

Parker & Penelope is the destination for special occasion apparel and gifts. We have one of the largest selections of apparel and accessories for Bar Mitzvahs, Bat Mitzvahs, First Communions, Confirmations, Flower Girls, Ring Bearers, Homecomings, Pageants, Presentacións de Tres Años, Proms, Quinceañeras, Sweet Sixteens, Tuxedos, and Weddings.

We are conveniently located in the bucolic Hudson Valley of New York. Come into our beautiful boutique staffed with experienced professionals. We will outfit you with the perfect attire for your special event. We guarantee you exclusive style and color for your prom, first communion, pageant and other similar event*.

We have hundreds of outfits in stock! Come into our Hopewell Plaza salon, try on your favorites from our selection and walk out with the perfect outfit for you. We offer special order apparel, couture and ready-to-wear special occasion apparel.

Can’t make it to our salon? We offer WORLDWIDE SHIPPING!

We offer quality products and white glove service for an enjoyable shopping experience. We guarantee 100% satisfaction!

See a better price in another store or online? We now price match any authorized competitor (in-home price; terms & conditions apply.) Read less
Dress & Attire

REVIEWS

3.0
out of 5.0
3.0/5.0
3.0/5.0
3.0/5.0
3.0/5.0
3.0/5.0
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Melissa
Wedding:
11/11/2016
1.0/5.0
This place is a total scam. Ordered my bridesmaid dress 5 months ahead of time and it never came, nor did they issue a refund or even have the decency to return my many calls or emails. Weeks before the wedding I was just at least begging them to confirm or deny the dress would make it simply so I could get an alternative dress and they wouldn't even do that. Other bridesmaids had same trouble with their dress. Watch out, they just sell dresses from China and will steal your $.
This place is a total scam. Ordered my bridesmaid dress 5 months ahead of time and it never came, nor did they issue a Read more...
This place is a total scam. Ordered my bridesmaid dress 5 months ahead of time and it never came, nor did they issue a refund or even have the decency to return my many calls or emails. Weeks before the wedding I was just at least begging them to confirm or deny the dress would make it simply so I could get an alternative dress and they wouldn't even do that. Other bridesmaids had same trouble with their dress. Watch out, they just sell dresses from China and will steal your $. Read less
Services Used: Dress & Attire
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Charlene
Wedding:
10/15/2016
0.5/5.0
I, along with 2 other girls, ordered a bridesmaid dress from Penelope bridal on May 4th. Today I receive an email (it's almost August) that they will not be able to have our dress in time for the wedding (in October!). And on top of it? They are telling me that I have to dispute the charge with my credit card as they can not refund me! Horrible horrible horrible- stay far away!
I, along with 2 other girls, ordered a bridesmaid dress from Penelope bridal on May 4th. Today I receive an email (it's Read more...
I, along with 2 other girls, ordered a bridesmaid dress from Penelope bridal on May 4th. Today I receive an email (it's almost August) that they will not be able to have our dress in time for the wedding (in October!). And on top of it? They are telling me that I have to dispute the charge with my credit card as they can not refund me! Horrible horrible horrible- stay far away! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
0.5/5.0
The dress direct website is a complete scam! I ordered my dress in January for a wedding in September. In April they told me they were running behind in production, which I completely understood, but it's August and nothing. I have called and emailed a numerous amount of times and no response. All 8 bridesmaids had to contact our banks to dispute the charges and go to David's bridal to purchase entirely new dresses. I don't understand what kind of people could take advantage of somebody on their wedding day. It's completely disgusting!
The dress direct website is a complete scam! I ordered my dress in January for a wedding in September. In April they told Read more...
The dress direct website is a complete scam! I ordered my dress in January for a wedding in September. In April they told me they were running behind in production, which I completely understood, but it's August and nothing. I have called and emailed a numerous amount of times and no response. All 8 bridesmaids had to contact our banks to dispute the charges and go to David's bridal to purchase entirely new dresses. I don't understand what kind of people could take advantage of somebody on their wedding day. It's completely disgusting! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
0.5/5.0
GO SOMEWHERE ELSE! Do Not Order from Penelope. I didn't receive my dress for my son's
wedding. I even called the Alfred Angelo company, and they were sending my dress to her. All she had to do
was ship it to me, and didn't follow through.
GO SOMEWHERE ELSE! Do Not Order from Penelope. I didn't receive my dress for my son's
wedding. I even called the Read more...
GO SOMEWHERE ELSE! Do Not Order from Penelope. I didn't receive my dress for my son's
wedding. I even called the Alfred Angelo company, and they were sending my dress to her. All she had to do
was ship it to me, and didn't follow through. Read less
Services Used: Dress & Attire
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Andressa
Wedding:
7/30/2016
0.5/5.0
WORST PLACE EVER! I placed and order for my Bridesmaids dress in January. Was supposed to arrive May. After several calls and emails they stated the dress woudl ship June 29th. On july 5th I get an email that they can not fulfil the order 25 days before the wedding I am in and that I can dispute the charges with my bank! Such a scam! Save yourself the trouble and order from a reputable company.
WORST PLACE EVER! I placed and order for my Bridesmaids dress in January. Was supposed to arrive May. After several calls Read more...
WORST PLACE EVER! I placed and order for my Bridesmaids dress in January. Was supposed to arrive May. After several calls and emails they stated the dress woudl ship June 29th. On july 5th I get an email that they can not fulfil the order 25 days before the wedding I am in and that I can dispute the charges with my bank! Such a scam! Save yourself the trouble and order from a reputable company. Read less
Services Used: Dress & Attire
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Mandy
Wedding:
7/23/2016
0.5/5.0
Do not order a dress online from this company! Our bridesmaid dresses never arrived, forcing the bridal party to purchase a second dress from another vendor. Communication with Dress Direct only proved to be a series of empty promises. I paid in full at the time of purchase and have not received a refund. Buyer beware!!!
Do not order a dress online from this company! Our bridesmaid dresses never arrived, forcing the bridal party to purchase Read more...
Do not order a dress online from this company! Our bridesmaid dresses never arrived, forcing the bridal party to purchase a second dress from another vendor. Communication with Dress Direct only proved to be a series of empty promises. I paid in full at the time of purchase and have not received a refund. Buyer beware!!! Read less
Services Used: Dress & Attire
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Karin
Wedding:
7/16/2016
0.5/5.0
THIS PLACE's online site DressDirect.net is a SCAM.

My wedding ordered 6 dresses from this company 6 months before the wedding. They said 12-15 weeks turnaround. After 20 weeks no one had heard a word. We called, could not get through, left messages, emailed, were hung up on, given vague answers, finally told a date we'd be receiving shipping numbers and they never came. HUGE waste of time and money.

Now having to file Better Business Bureau complaints and get credit card charge backs via the banks. Do NOT order from dressdirect.net.
THIS PLACE's online site DressDirect.net is a SCAM.

My wedding ordered 6 dresses from this company 6 months Read more...
THIS PLACE's online site DressDirect.net is a SCAM.

My wedding ordered 6 dresses from this company 6 months before the wedding. They said 12-15 weeks turnaround. After 20 weeks no one had heard a word. We called, could not get through, left messages, emailed, were hung up on, given vague answers, finally told a date we'd be receiving shipping numbers and they never came. HUGE waste of time and money.

Now having to file Better Business Bureau complaints and get credit card charge backs via the banks. Do NOT order from dressdirect.net. Read less
Services Used: Dress & Attire
Default vendor profile pic
Monica
Wedding:
7/16/2016
1.0/5.0
6 of the 8 bridesmaids in our wedding party ordered bridesmaids dresses in January and early February. We were charged in full and have yet to receive tracking numbers or the dresses over 16 weeks later. Our maid of honor called with all of our order numbers and we were told we would receive tracking numbers yesterday. Did not receive them yesterday or today. I called today and did not get an answer. Another gal from our group called and was hung up on twice. Horrible experience. Filed a complaint with Better Business Bureau in hopes of receiving a full refund so I can order the dress through a reliable vendor. The 2 bridesmaids that ordered through other companies both received their dresses weeks ago. The wedding is too close to take chances on a business with customer service like this.
6 of the 8 bridesmaids in our wedding party ordered bridesmaids dresses in January and early February. We were charged in Read more...
6 of the 8 bridesmaids in our wedding party ordered bridesmaids dresses in January and early February. We were charged in full and have yet to receive tracking numbers or the dresses over 16 weeks later. Our maid of honor called with all of our order numbers and we were told we would receive tracking numbers yesterday. Did not receive them yesterday or today. I called today and did not get an answer. Another gal from our group called and was hung up on twice. Horrible experience. Filed a complaint with Better Business Bureau in hopes of receiving a full refund so I can order the dress through a reliable vendor. The 2 bridesmaids that ordered through other companies both received their dresses weeks ago. The wedding is too close to take chances on a business with customer service like this. Read less
Services Used: Dress & Attire
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Jazmene
Wedding:
7/2/2016
1.0/5.0
Do not order from this shop! Their customer service is horrible! I have emailed at least 8 times since May 2 and they only responded to 2 emails. I have called at least twice as much and she has only returned 3 calls. On the emails and calls she said that I would be getting a tracking number the dress the week after the call and the dress would be mailed a week after that. Still no dress! My wedding is literally in 2 weeks. I am going to the bbb, ny consumer rights and attorney general.
Do not order from this shop! Their customer service is horrible! I have emailed at least 8 times since May 2 and they only Read more...
Do not order from this shop! Their customer service is horrible! I have emailed at least 8 times since May 2 and they only responded to 2 emails. I have called at least twice as much and she has only returned 3 calls. On the emails and calls she said that I would be getting a tracking number the dress the week after the call and the dress would be mailed a week after that. Still no dress! My wedding is literally in 2 weeks. I am going to the bbb, ny consumer rights and attorney general. Read less
Services Used: Dress & Attire
Default vendor profile pic
Jessica
Wedding:
7/2/2016
0.5/5.0
I was in a wedding this past weekend and we ordered our bridesmaid dressed through Penelope Parker/Dress Direct in April. We all paid expedited service/shipping to ensure our dresses were delivered before the wedding. When it got within 2 weeks of the wedding and our order status was not updated we attempted to contact the seller to find out the status of our order only to have our calls answered by a call center who told us in so many words that they get constant complaints about this company and not to expect our dresses. The owner Michelle never called us back and when we did get phone calls back they were from "friends" who live in Florida and they all had foreign accents. The seller did respond by emails but they were all the same: We are swamped trying to fill orders and we will get your dresses to you.... One email even gave us a shipping date, but that day came and went and our order status was never updated and we never received a tracking number. When we inquired about it we received an email stating that dresses were back ordered. At that point we asked for a full refund and received no response. We are all in the process of disputing our charges. We also had to buy new dresses at the last minute, another unexpected expense. This company is a scam and this owner should have theft charges brought against her. I will be contacting the AG's office to file a complaint.
I was in a wedding this past weekend and we ordered our bridesmaid dressed through Penelope Parker/Dress Direct in April. Read more...
I was in a wedding this past weekend and we ordered our bridesmaid dressed through Penelope Parker/Dress Direct in April. We all paid expedited service/shipping to ensure our dresses were delivered before the wedding. When it got within 2 weeks of the wedding and our order status was not updated we attempted to contact the seller to find out the status of our order only to have our calls answered by a call center who told us in so many words that they get constant complaints about this company and not to expect our dresses. The owner Michelle never called us back and when we did get phone calls back they were from "friends" who live in Florida and they all had foreign accents. The seller did respond by emails but they were all the same: We are swamped trying to fill orders and we will get your dresses to you.... One email even gave us a shipping date, but that day came and went and our order status was never updated and we never received a tracking number. When we inquired about it we received an email stating that dresses were back ordered. At that point we asked for a full refund and received no response. We are all in the process of disputing our charges. We also had to buy new dresses at the last minute, another unexpected expense. This company is a scam and this owner should have theft charges brought against her. I will be contacting the AG's office to file a complaint. Read less
Services Used: Dress & Attire
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