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PHENOMENON- The Creative Wedding Agency

West Seneca , NY

LOCATION

Corporate Offices , 3890 Seneca Street
West Seneca, NY 14224 US

PHONE

716-677-9280

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

In 1996 PHENOMENON was put together with the intent to offer a truly stellar experience in one of the most stressful times of your life...
YOUR WEDDING!

PHENOMENON can... Read more
In 1996 PHENOMENON was put together with the intent to offer a truly stellar experience in one of the most stressful times of your life...
YOUR WEDDING!

PHENOMENON can create, customize, build, refine and even exceed your expectations for services for your wedding day!



OUR DJS: When you think of your wedding reception no one says, "I'd like it to be boring..." You want it to be fun with the unique sense you want to create; we can help! Let our productions manager help you plan music details, and give you advice for music. We will even take the time to communicate any questions or concerns you have with other services such as photography, videography, uplighting, decor and designs.


OUR PHOTOS: "I hope my photographer screws up my wedding photos..." - Said NO ONE EVER! At PHENOMENON we take pride in knowing what our client's expectation is for their wedding day. We want to make sure your style and vision is seen and understood.
Our wedding photography is world class and will create those "WOW" moments.

OUR FILMS: There truly is nothing like clicking play to your own cinematic wedding day masterpiece. Our cinematographers, directors, and editors treat your wedding like a hollywood film, without being obtrusive or "in the way." We are like buying time travel. We can introduce your grandparents to your grandkids! Read less
DJ , Photography , Videography

REVIEWS

4.6
out of 5.0
4.7/5.0
4.6/5.0
4.7/5.0
4.6/5.0
4.7/5.0
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Meg
Wedding:
7/23/2016
5.0/5.0
From the beginning, Phenomenon made myself and my husband feel at ease with the breakdown they gave us planned for our wedding! They directed us by understanding exactly what we wanted and took our requests and fulfilled them all. It is so obvious by each staff member that they only hire passionate professionals who absolutely love what they do. Each person never tried to "tell us what to do" and really just wanted to make sure the newly weds stayed happy.
My wedding was perfect and my husband and I owe much credit to our photographers and DJ we hired from Phenomenon. Our photographers Sarah and Jen worked together from start to finish to capture all the moments I requested and then more! They were not invasive during our ceremony or reception which was important to us, yet still captured the most important and beautiful moments. They were super fun, went with the flow, and truly professional which brought us comfort in the fact knowing they really knew their stuff! Having your picture taken all day along with being the center of attention can definitely make people uncomfortable however Sarah and Jen were excellent, never made us feel awkward, and were easy to trust as they showed us pictures through the night (which were all fabulous)!
Our DJ Mark was so polite and respected all of our requests as well. At our wedding we really wanted every single guest to get up and get to the dance floor. Mark made this happen and I truly can't thank him enough for hosting the party so wonderfully. My husband and I played the shoe game, had a garter and bouquet toss, and an anniversary dance to name a few things which Mark accommodated. All transitions during the wedding went smoothly with music.
Words can't express how thankful I am to have went through phenomenon for both photography and DJ. We are so impressed with their whole process; they went above and beyond our expectations.
From the beginning, Phenomenon made myself and my husband feel at ease with the breakdown they gave us planned for our Read more...
From the beginning, Phenomenon made myself and my husband feel at ease with the breakdown they gave us planned for our wedding! They directed us by understanding exactly what we wanted and took our requests and fulfilled them all. It is so obvious by each staff member that they only hire passionate professionals who absolutely love what they do. Each person never tried to "tell us what to do" and really just wanted to make sure the newly weds stayed happy.
My wedding was perfect and my husband and I owe much credit to our photographers and DJ we hired from Phenomenon. Our photographers Sarah and Jen worked together from start to finish to capture all the moments I requested and then more! They were not invasive during our ceremony or reception which was important to us, yet still captured the most important and beautiful moments. They were super fun, went with the flow, and truly professional which brought us comfort in the fact knowing they really knew their stuff! Having your picture taken all day along with being the center of attention can definitely make people uncomfortable however Sarah and Jen were excellent, never made us feel awkward, and were easy to trust as they showed us pictures through the night (which were all fabulous)!
Our DJ Mark was so polite and respected all of our requests as well. At our wedding we really wanted every single guest to get up and get to the dance floor. Mark made this happen and I truly can't thank him enough for hosting the party so wonderfully. My husband and I played the shoe game, had a garter and bouquet toss, and an anniversary dance to name a few things which Mark accommodated. All transitions during the wedding went smoothly with music.
Words can't express how thankful I am to have went through phenomenon for both photography and DJ. We are so impressed with their whole process; they went above and beyond our expectations. Read less
Services Used: DJ, Photography
PHENOMENON- The Creative Wedding Agency responded with the following comments:

Thank you so much. We love our couples and try to always be there for them.
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Allison
Wedding:
7/9/2016
4.9/5.0
If you have a comfortable budget and your photography and videography means the world to you, I would go with this company. I personally think that your videos and photos are the memories that you have left to relive your special day and that was very important to us. The videography and photography from this company is the absolute best. The DJ was very good and accommodating to our needs as well. This company is very detailed and will make sure that your wedding day is tailored to your wants and needs. The photographer and videographer were able to catch certain expressions and special moments from ourselves and our loved ones on our wedding day and that is something we will always have forever. We have been very pleased with the services from this company. If you want top notch/top of the line videography, photography, and DJ, go with Phenomenon.
If you have a comfortable budget and your photography and videography means the world to you, I would go with this Read more...
If you have a comfortable budget and your photography and videography means the world to you, I would go with this company. I personally think that your videos and photos are the memories that you have left to relive your special day and that was very important to us. The videography and photography from this company is the absolute best. The DJ was very good and accommodating to our needs as well. This company is very detailed and will make sure that your wedding day is tailored to your wants and needs. The photographer and videographer were able to catch certain expressions and special moments from ourselves and our loved ones on our wedding day and that is something we will always have forever. We have been very pleased with the services from this company. If you want top notch/top of the line videography, photography, and DJ, go with Phenomenon. Read less
Services Used: DJ, Photography, Videography
PHENOMENON- The Creative Wedding Agency responded with the following comments:

Thank you and we enjoyed being with you in your special day.
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Julie
Wedding:
7/8/2016
0.5/5.0
I wish I could give this company zero stars (and trust me, I understand that most people see 5 stars on a company, and they usually disregard the poor reviews, thinking the person must be a bridezilla. This is not the case. I gave GLOWING reviews to ALL my other vendors). I did my research, and looked around for a videographer that would capture the events of my wedding day, and still offer an affordable price. I saw great reviews on Phenomenon, and I know someone who used them personally. We were SO excited to get our video back...and when we finally did (after 7 months, when they said it would take 3-6, but closer to 3, since we got the lowest package), it was a DISASTER - and I'm talking technical problems, not creative decisions. Since I have limited space - I'll sum up. Camera work was AMATEUR. Shaking all over the place. JC, learn how to take a camera off a tripod without looking like an earthquake is going on!! Or at least make the edit to swap to the other camera while the camera is being lifted off the tripod. The audio got REALLY messed up halfway through the ceremony, so it was about 2-3 minutes delayed from where the picture was. There was a DELIBERATE edit at one point where the video faded out & back in, where they fixed the audio problem - so obviously they were aware that there was some sort of issue, but tried to cover it up. There was a spot where it actually cut to black for 2-3 seconds in the middle of the ceremony. I called Kevin and he said they'd fix it and send me another video. This one was WORSE. The audio was still messed up, but this time DURING OUR VOWS. Also, they put "CongraDulations" at the end of the video...spelled it wrong!! I was very patient and called them to explain the problems and they fixed it again...still a pretty poor quality video for what we paid, but at least the audio was fixed. I asked if there was anything they could do to compensate us for all the trouble we had, and got a response back from Janet that was terrible
I wish I could give this company zero stars (and trust me, I understand that most people see 5 stars on a company, and Read more...
I wish I could give this company zero stars (and trust me, I understand that most people see 5 stars on a company, and they usually disregard the poor reviews, thinking the person must be a bridezilla. This is not the case. I gave GLOWING reviews to ALL my other vendors). I did my research, and looked around for a videographer that would capture the events of my wedding day, and still offer an affordable price. I saw great reviews on Phenomenon, and I know someone who used them personally. We were SO excited to get our video back...and when we finally did (after 7 months, when they said it would take 3-6, but closer to 3, since we got the lowest package), it was a DISASTER - and I'm talking technical problems, not creative decisions. Since I have limited space - I'll sum up. Camera work was AMATEUR. Shaking all over the place. JC, learn how to take a camera off a tripod without looking like an earthquake is going on!! Or at least make the edit to swap to the other camera while the camera is being lifted off the tripod. The audio got REALLY messed up halfway through the ceremony, so it was about 2-3 minutes delayed from where the picture was. There was a DELIBERATE edit at one point where the video faded out & back in, where they fixed the audio problem - so obviously they were aware that there was some sort of issue, but tried to cover it up. There was a spot where it actually cut to black for 2-3 seconds in the middle of the ceremony. I called Kevin and he said they'd fix it and send me another video. This one was WORSE. The audio was still messed up, but this time DURING OUR VOWS. Also, they put "CongraDulations" at the end of the video...spelled it wrong!! I was very patient and called them to explain the problems and they fixed it again...still a pretty poor quality video for what we paid, but at least the audio was fixed. I asked if there was anything they could do to compensate us for all the trouble we had, and got a response back from Janet that was terrible Read less
Services Used: DJ, Photography
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Brittany
Wedding:
7/2/2016
5.0/5.0
I booked Phenomenon for my photo, video, and DJ for my wedding day. I first met with Ryan and then Jan - and emailed Tasha a bunch. Everyone has been so great! They also did our engagement photos (which were incredible - - Joe drove all the way to Naples where we got engaged!!) Joe, Jen, and Luke were a blast to have around on the wedding day. They make you so comfortable and I CANNOT WAIT to see the video and photos. If my engagement pictures are any indication - they will be gorgeous. They worked ALL DAY to make sure they captured everything. & having one vendor for all 3 made planning everything so easy and everyone was on the same page. They are like your second wedding coordinator which makes your job planning so much easier. - Also, DJ Joe was awesome at the reception. Had a great playlist, was extremely professional, is SO NICE, and helped the reception move along and go smoothly. I am sooo happy I went with PHENOMENON!
I booked Phenomenon for my photo, video, and DJ for my wedding day. I first met with Ryan and then Jan - and emailed Tasha Read more...
I booked Phenomenon for my photo, video, and DJ for my wedding day. I first met with Ryan and then Jan - and emailed Tasha a bunch. Everyone has been so great! They also did our engagement photos (which were incredible - - Joe drove all the way to Naples where we got engaged!!) Joe, Jen, and Luke were a blast to have around on the wedding day. They make you so comfortable and I CANNOT WAIT to see the video and photos. If my engagement pictures are any indication - they will be gorgeous. They worked ALL DAY to make sure they captured everything. & having one vendor for all 3 made planning everything so easy and everyone was on the same page. They are like your second wedding coordinator which makes your job planning so much easier. - Also, DJ Joe was awesome at the reception. Had a great playlist, was extremely professional, is SO NICE, and helped the reception move along and go smoothly. I am sooo happy I went with PHENOMENON! Read less
Services Used: DJ, Photography, Videography
PHENOMENON- The Creative Wedding Agency responded with the following comments:

I am so happy to read your review. This review is what we strive for and always love our couples. I hope your life together is as wonderful as your wedding day.
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Julie
Wedding:
6/25/2016
5.0/5.0
Do not hesitate to book Phenomenon. We chose a package that included photography, videography, and dj and we are so happy we went with all three- it make the whole process much easier! Every person we worked with was absolutely terrific! Professional, personable, friendly and all experts in their craft! Couldn't be happier!!!!!
Do not hesitate to book Phenomenon. We chose a package that included photography, videography, and dj and we are so happy Read more...
Do not hesitate to book Phenomenon. We chose a package that included photography, videography, and dj and we are so happy we went with all three- it make the whole process much easier! Every person we worked with was absolutely terrific! Professional, personable, friendly and all experts in their craft! Couldn't be happier!!!!! Read less
Services Used: DJ, Photography, Videography
PHENOMENON- The Creative Wedding Agency responded with the following comments:

We couldn't be happier to read your review. Thank you so much and have a wonderful life together. We shall talk to you soon.
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Stephanie
Wedding:
5/7/2016
0.5/5.0
I don't even know where to start with the madness that is this company. First of all, their prices are higher than any other company we found, but the quality looked so great we ended up going with phenomenon (now creative weddings). Our bad experience began when we tried to pay off our full balance online a couple weeks before the wedding I found one of the owners GOING OFF on one of my guests online posts, where he included his business name and proceeded to call her a w****e for not supporting Donald Trump. Which put me in a very awkward position when I had to ask her to not say anything more to him because of the business we were doing in the upcoming weeks. I requested a copy of the contract (because it wasn't given to me at all) to make sure I had all my bases covered as to what was in our package and any riders the photo/video crew might have. The owner said she would send it and never did, when I asked again she refused. Ok. The wedding day was fine for the most part, my friends made comments about how it was weird that they weren't around but I was too busy to care. Around dinner time I find the crew isn't satisfied with their sandwiches they were given as meals (which by the way I thought was going above and beyond providing considering I knew of no rider) so I get them all the steak dinner. Mind you getting into a fight with my coordinator to do so because they had already been rude to her about it. I personally went in the kitchen, took maybe 20 mins to calm everyone down, apologize and get the food to them... on my wedding day, like I didn't have better things to do. A couple days after the wedding I received an email from the owner Jan saying how I should be "embarrassed" that the crew wasn't tipped or fed... that it was a "slap in the face "what? The email was incredibly rude and unprofessional, but let's move on. 7 months later I'm still waiting for photo album and long trailer. This post is limited, check out their yelp reviews. Too funny.
I don't even know where to start with the madness that is this company. First of all, their prices are higher than any Read more...
I don't even know where to start with the madness that is this company. First of all, their prices are higher than any other company we found, but the quality looked so great we ended up going with phenomenon (now creative weddings). Our bad experience began when we tried to pay off our full balance online a couple weeks before the wedding I found one of the owners GOING OFF on one of my guests online posts, where he included his business name and proceeded to call her a w****e for not supporting Donald Trump. Which put me in a very awkward position when I had to ask her to not say anything more to him because of the business we were doing in the upcoming weeks. I requested a copy of the contract (because it wasn't given to me at all) to make sure I had all my bases covered as to what was in our package and any riders the photo/video crew might have. The owner said she would send it and never did, when I asked again she refused. Ok. The wedding day was fine for the most part, my friends made comments about how it was weird that they weren't around but I was too busy to care. Around dinner time I find the crew isn't satisfied with their sandwiches they were given as meals (which by the way I thought was going above and beyond providing considering I knew of no rider) so I get them all the steak dinner. Mind you getting into a fight with my coordinator to do so because they had already been rude to her about it. I personally went in the kitchen, took maybe 20 mins to calm everyone down, apologize and get the food to them... on my wedding day, like I didn't have better things to do. A couple days after the wedding I received an email from the owner Jan saying how I should be "embarrassed" that the crew wasn't tipped or fed... that it was a "slap in the face "what? The email was incredibly rude and unprofessional, but let's move on. 7 months later I'm still waiting for photo album and long trailer. This post is limited, check out their yelp reviews. Too funny. Read less
Services Used: Photography, Videography
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Samantha
Wedding:
10/17/2015
5.0/5.0
Where do we begin? Phenomenon was perfect from the moment we met to the moment I picked up my wedding album. I couldn't of made a better decision in my wedding planning process. They are a family operated business with such caring hearts. My husband and I couldn't get over how awesome our wedding photos look especially the artistic ones. We also loved our wedding trailer and short film. The DJ Seriously made our reception. It was the perfect package. You won't be disappointed in booking your wedding with Phenomenon.
Where do we begin? Phenomenon was perfect from the moment we met to the moment I picked up my wedding album. I couldn't of Read more...
Where do we begin? Phenomenon was perfect from the moment we met to the moment I picked up my wedding album. I couldn't of made a better decision in my wedding planning process. They are a family operated business with such caring hearts. My husband and I couldn't get over how awesome our wedding photos look especially the artistic ones. We also loved our wedding trailer and short film. The DJ Seriously made our reception. It was the perfect package. You won't be disappointed in booking your wedding with Phenomenon. Read less
Services Used: DJ, Photography, Videography
Default vendor profile pic
Julie
Wedding:
10/9/2015
0.5/5.0
*UPDATE* Just read what Janet had to write about me, how I was a "difficult" client. You DID mic Andrew - and that's not what I'm complaining about. You used his audio for the vows, that was fine. I'm complaining about the shaky camera, the TERRIBLE edits - which you STILL did not fix. And I love how you use the word REFUSED a better package - you did NOT recommend I select a higher package...why offer the lowest one if it's awful quality?? I didn't misquote - if I could post a screenshot of your email to me to show everyone how rude you were, I would. Also - the video that's "on it's way"...still has not come.
I wish I could give this company zero stars. Since I have limited space - I'll sum up. Camera work was AMATEUR. Shaking all over the place. The audio got REALLY messed up halfway through the ceremony, so it was about 2-3 minutes delayed from where the picture was. There was a spot where it actually cut to black for 2-3 seconds in the middle of the ceremony. I called Kevin and he said they'd fix it and send me another video. This one was WORSE. The audio was still messed up, but this time DURING OUR VOWS. Also, they put "CongraDulations" at the end of the video...spelled it wrong!! I was very patient and called them to explain the problems and they fixed it again...still a pretty poor quality video for what we paid, but at least the audio was fixed. I asked if there was anything they could do to compensate us for all the trouble we had, and got a response back from Janet that was VERY rude, basically calling me cheap and saying "what did you expect when you booked our cheapest package?" Well, I expected that if they OFFER a package, it would still be quality work. Which it was not. I can't believe how horribly disappointed I am with this video, but I'm more upset with the way Janet treated me when I voiced my displeasure. Thanks for making me feel like it's MY fault that YOUR company did a TERRIBLE job with my video.
*UPDATE* Just read what Janet had to write about me, how I was a "difficult" client. You DID mic Andrew - and that's not Read more...
*UPDATE* Just read what Janet had to write about me, how I was a "difficult" client. You DID mic Andrew - and that's not what I'm complaining about. You used his audio for the vows, that was fine. I'm complaining about the shaky camera, the TERRIBLE edits - which you STILL did not fix. And I love how you use the word REFUSED a better package - you did NOT recommend I select a higher package...why offer the lowest one if it's awful quality?? I didn't misquote - if I could post a screenshot of your email to me to show everyone how rude you were, I would. Also - the video that's "on it's way"...still has not come.
I wish I could give this company zero stars. Since I have limited space - I'll sum up. Camera work was AMATEUR. Shaking all over the place. The audio got REALLY messed up halfway through the ceremony, so it was about 2-3 minutes delayed from where the picture was. There was a spot where it actually cut to black for 2-3 seconds in the middle of the ceremony. I called Kevin and he said they'd fix it and send me another video. This one was WORSE. The audio was still messed up, but this time DURING OUR VOWS. Also, they put "CongraDulations" at the end of the video...spelled it wrong!! I was very patient and called them to explain the problems and they fixed it again...still a pretty poor quality video for what we paid, but at least the audio was fixed. I asked if there was anything they could do to compensate us for all the trouble we had, and got a response back from Janet that was VERY rude, basically calling me cheap and saying "what did you expect when you booked our cheapest package?" Well, I expected that if they OFFER a package, it would still be quality work. Which it was not. I can't believe how horribly disappointed I am with this video, but I'm more upset with the way Janet treated me when I voiced my displeasure. Thanks for making me feel like it's MY fault that YOUR company did a TERRIBLE job with my video. Read less
Services Used: Videography
PHENOMENON- The Creative Wedding Agency responded with the following comments:

She wanted only a one camera coverage video and she would not let us mic the groom so vows would be clear and concise. At times it is best to listen to the professionals however, this client was difficult. She has misquoted what was said and she has not even received her final product yet as we are making every effort to satisfy her. We do realize that the first cut has some errors which we have fixed but the audio is partially her responsibility. She insisted on a very economically priced video of one camera coverage, refused audio enhancement and now she would like a two camera coverage video with audio enhancements. It just is impossible. She was given that option but refused. We do our very best to satisfy all clients and give 110% however, we are restricted at times by the clients choices. This does not mean that she will not get a beautiful video which is on it's way.
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Melissa
Wedding:
8/29/2015
5.0/5.0
Ryan is true genius when it comes to wedding photography. He understands what it takes to make a phenomenal photo! I am not a model or pretend to be one, but on the day of my wedding he made me feel like I was a supermodel. I am so thankful for their terrific customer service. Tasha helped plan our music and video information. This made things very easy on us. I hope your wedding is as easy to plan with Phenomenon as much as ours was. I'd highly recommend them to anyone!
Ryan is true genius when it comes to wedding photography. He understands what it takes to make a phenomenal photo! I am Read more...
Ryan is true genius when it comes to wedding photography. He understands what it takes to make a phenomenal photo! I am not a model or pretend to be one, but on the day of my wedding he made me feel like I was a supermodel. I am so thankful for their terrific customer service. Tasha helped plan our music and video information. This made things very easy on us. I hope your wedding is as easy to plan with Phenomenon as much as ours was. I'd highly recommend them to anyone! Read less
Services Used: DJ, Photography, Videography
Default vendor profile pic
Ashley
Wedding:
8/1/2015
5.0/5.0
Thank you Ryan, Thank you Ryan, Thank you Ryan! We could not done it without YOU! You created the perfect day for us and I can't express how important that was for us. Ryan helped plan almost every detail, so much so I ended up taking his advice over a lot of my bridesmaids. His attention to detail is amazing and he really kept us on track all throughout the wedding day. I can't say enough amazing things about the rest of the team as well. Amazing work by the entire company. I also can't believe how stunning our photos and video are. Thank you again!
Thank you Ryan, Thank you Ryan, Thank you Ryan! We could not done it without YOU! You created the perfect day for us and I Read more...
Thank you Ryan, Thank you Ryan, Thank you Ryan! We could not done it without YOU! You created the perfect day for us and I can't express how important that was for us. Ryan helped plan almost every detail, so much so I ended up taking his advice over a lot of my bridesmaids. His attention to detail is amazing and he really kept us on track all throughout the wedding day. I can't say enough amazing things about the rest of the team as well. Amazing work by the entire company. I also can't believe how stunning our photos and video are. Thank you again! Read less
Services Used: DJ, Photography, Videography
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