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PICTURE PERFECT PARTY RENTALS
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2 Reviews      1 person has saved this vendor.
Address:
615 great bend
Diamond Bar, CA US 91765 (map)
Phone:
909-348-3757
Categories:
 
 
 
2.9 
(2.8/5.0)
 
Quality of Service 
(2.2/5.0)
 
Responsiveness 
(2.2/5.0)
 
Professionalism 
(4.5/5.0)
 
Value 
(2.8/5.0)
 
Flexibility 
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Anonymous
Wedding:
1+ year ago
 
1.2 out of 5.0
Made the reservation and pre-paid over a month in advance for chair rental and linens. Day of the wedding, three hours before showtime, received a phone call from Picture Perfect staff stating I would not have linens for the wedding because they were locked in the owner's house. I spent 30 minutes canvassing other vendors for anything we could do....received another call from Picture Perfect stating that they could get a variety of different colors, but only around 7-10 (we had 35 tables). They called back again around two hours before the wedding and stated that they could get the linens for us. They ended up delivering the chairs 30 minutes late (put us in a crunch time wise). They then started delivering SOME of the linens (delivered the rest during our ceremony which put our wedding coordinators in a bind). The linens had YELLOW stains and ripped holes in the middle. Wedding coordinators had to dim the lights and do their best to cover the holes in the linens. Called Mark the owner two days later (he didn't return my emails). He said he would call me in another two days to discuss the incident after he spoke with his staff. He never called. I called him and he admitted the staff delivered linens that were meant for "repairs" and not the clean linens. He offered to refund me 75%. I accepted and he said he would call me later that evening. He didn't. I ended up calling him twice a day for the next three days. He never refunded my money and have since opened a dispute with my credit card company....what a damper on our wedding.
Services Used: Rentals & Photobooths
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Anonymous
Wedding:
2+ years ago
 
4.6 out of 5.0
Mark with Picture Perfect Party rentals was one of very few vendors who I thought did an OUTSTANDING job at my wedding. Maybe I'm hard to please - but Mark went above and beyond to make my wedding fabulous. He worked within my budget, and made sure everything I needed as far as rentals was taken care of. I ended up getting my chairs, dinnerware, serving ware, glassware, linens, and more all from him. On day of - everything was set up exactly like I had imagined and better. He even helped with the set up/take down of things that he didn't even provide! For example, I called him when I knew getting my kegs out of the truck was going to be a problem (3 full ones - very heavy and impossible for my parents to try to lift), and he was more than happy to step in and carry them for us. Everything he did went smoothly and his team was fabulous to work with. So happy I chose them! Thanks Mark!
Services Used: Rentals & Photobooths
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