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Pine Knob Mansion, Carriage House & Golf Course

Clarkston , MI

LOCATION

5580 Waldon Road
Clarkston, MI US

PHONE

248-625-0700

WEBSITE

View website
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Wedding Venue

REVIEWS

3.6
out of 5.0
3.4/5.0
4.0/5.0
3.6/5.0
3.7/5.0
3.1/5.0
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Ana
Wedding:
8/24/2013
2.6/5.0
We got married this August (2013) and had our ceremony and reception at the Pine Knob Carriage House. We worked with Lisa from the beginning with all the preparations and she was great with all the planning. Lisa was very responsive to all my emails and questions. However, a few weeks prior to our wedding at a final meeting she mentioned she was going to be on vacation possibly, then on the Wednesday before our wedding she mentioned she would be working but not working at the carriage house that she needed to be at the Mansion. We felt this was unfair since she was our coordinator. She assisted with our ceremony and seemed to be training someone else in the processes. We were promised to get Sharron another person who worked there for 9 years to do our dinner service and we ended up getting the person that was getting trained during the ceremony. We had a lot of issues doing the reception. We had cut the cake right when we walked in but the staff had old paper work that said we were cutting our cake after dinner. The staff left the cake out on the table that had a slice missing through all of dinner. I had to go ask the staff to remove it and start cutting the cake since it needed to be served after dinner. Dinner service was an hour behind schedule and we even had guests ask us if the they were under staffed. Also, another complaint we had from guests if that they took away the cake very quickly people didn't even get a chance to try it. I think this is because most of the staff gets to leave after dinner so they just wanted to wrap up the night, however since they were behind it was very unprofessional to rush our guests. On top of all that the room was unbelievable warm, we had to asked the staff to turn up the AC. Overall we had a good experience leading up to the wedding day but the day it self did not go as planned and we are really disappointed by the staff. We would not recommend Pine Knob to our family and friends.
We got married this August (2013) and had our ceremony and reception at the Pine Knob Carriage House. We worked with Lisa Read more...
We got married this August (2013) and had our ceremony and reception at the Pine Knob Carriage House. We worked with Lisa from the beginning with all the preparations and she was great with all the planning. Lisa was very responsive to all my emails and questions. However, a few weeks prior to our wedding at a final meeting she mentioned she was going to be on vacation possibly, then on the Wednesday before our wedding she mentioned she would be working but not working at the carriage house that she needed to be at the Mansion. We felt this was unfair since she was our coordinator. She assisted with our ceremony and seemed to be training someone else in the processes. We were promised to get Sharron another person who worked there for 9 years to do our dinner service and we ended up getting the person that was getting trained during the ceremony. We had a lot of issues doing the reception. We had cut the cake right when we walked in but the staff had old paper work that said we were cutting our cake after dinner. The staff left the cake out on the table that had a slice missing through all of dinner. I had to go ask the staff to remove it and start cutting the cake since it needed to be served after dinner. Dinner service was an hour behind schedule and we even had guests ask us if the they were under staffed. Also, another complaint we had from guests if that they took away the cake very quickly people didn't even get a chance to try it. I think this is because most of the staff gets to leave after dinner so they just wanted to wrap up the night, however since they were behind it was very unprofessional to rush our guests. On top of all that the room was unbelievable warm, we had to asked the staff to turn up the AC. Overall we had a good experience leading up to the wedding day but the day it self did not go as planned and we are really disappointed by the staff. We would not recommend Pine Knob to our family and friends. Read less
Services Used: Wedding Venue
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MrsLB
Wedding:
5/18/2013
2.5/5.0
We selected the PK Carriage House after we saw its beautiful grounds, outdoor ceremony space, and large reception space. Lisa was easy to work with at first but we soon found out that she was a little pushy when it came to decisions. Day of Lisa was nowhere to be found. Tables outside were not wiped off and the staff refused to wipe them down because they had done it for yesterday's wedding. My husband ended up wiping them down due to rude staff. The ceremony chairs were set up wrong. My husband and his groomsmen planned to have pictures taken at the mansion which was previously approved by Lisa since there was no wedding scheduled at the Mansion. They were yelled at by another woman in the Mansion for stepping foot inside. While outside she continued to yell at them telling them where they could and couldn't take photos. Back in the bridal room, our snack tray arrived about 30 min prior to our ceremony starting and was barely touched. Before my husband was about to enter the ceremony, Lisa informed him that he was walking down the aisle and changing how we rehearsed it the night before. My husband tried to explain to her that's not the way we wanted it, but soon gave in because he didn't want to create a scene. The ribbon across our aisle way was not cut before he walked down the aisle. During our reception Lisa escorted the tables for the buffet. She was not seen the rest of the night. Full drinks were constantly picked up by staff while our guests were dancing. At the end the staff were rude to my parents who requested the remaining wedding cake telling them they didn't know where it was. After telling them they better get the cake they soon brought it out. We realized that instead of cutting our wedding cake first, they cut our extra just in case something happens sheet cake. The whole bottom tier of our wedding cake was still in tact. We specifically told Lisa to cut our wedding cake first. Beautiful grounds, TERRIBLE service which is too bad....
We selected the PK Carriage House after we saw its beautiful grounds, outdoor ceremony space, and large reception space. Read more...
We selected the PK Carriage House after we saw its beautiful grounds, outdoor ceremony space, and large reception space. Lisa was easy to work with at first but we soon found out that she was a little pushy when it came to decisions. Day of Lisa was nowhere to be found. Tables outside were not wiped off and the staff refused to wipe them down because they had done it for yesterday's wedding. My husband ended up wiping them down due to rude staff. The ceremony chairs were set up wrong. My husband and his groomsmen planned to have pictures taken at the mansion which was previously approved by Lisa since there was no wedding scheduled at the Mansion. They were yelled at by another woman in the Mansion for stepping foot inside. While outside she continued to yell at them telling them where they could and couldn't take photos. Back in the bridal room, our snack tray arrived about 30 min prior to our ceremony starting and was barely touched. Before my husband was about to enter the ceremony, Lisa informed him that he was walking down the aisle and changing how we rehearsed it the night before. My husband tried to explain to her that's not the way we wanted it, but soon gave in because he didn't want to create a scene. The ribbon across our aisle way was not cut before he walked down the aisle. During our reception Lisa escorted the tables for the buffet. She was not seen the rest of the night. Full drinks were constantly picked up by staff while our guests were dancing. At the end the staff were rude to my parents who requested the remaining wedding cake telling them they didn't know where it was. After telling them they better get the cake they soon brought it out. We realized that instead of cutting our wedding cake first, they cut our extra just in case something happens sheet cake. The whole bottom tier of our wedding cake was still in tact. We specifically told Lisa to cut our wedding cake first. Beautiful grounds, TERRIBLE service which is too bad.... Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Pine Knob was a great place to have a ceremony and reception! Both the Carriage House where I had my ceremony and the Manson where I had my reception are absolutely beautiful and make for gorgeous pictures. The food and service was phenomenal. Lisa helped coordinate everything and was more then happy to answer each and everyone of my 100 emails. The staff are professional and kind, overall it's a great place.
Pine Knob was a great place to have a ceremony and reception! Both the Carriage House where I had my ceremony and the Read more...
Pine Knob was a great place to have a ceremony and reception! Both the Carriage House where I had my ceremony and the Manson where I had my reception are absolutely beautiful and make for gorgeous pictures. The food and service was phenomenal. Lisa helped coordinate everything and was more then happy to answer each and everyone of my 100 emails. The staff are professional and kind, overall it's a great place. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Staff was wonderful, so prompt and helpful. We were so happy with everthing!
Staff was wonderful, so prompt and helpful. We were so happy with everthing!
Staff was wonderful, so prompt and helpful. We were so happy with everthing! Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
2+ years ago
4.9/5.0
I couldn't have imagined a more perfect location for my wedding!! I chose to have the wedding at the Carriage House and the grounds and hall were gorgeous! The service during the wedding was excellent - they were right on top of things and even carried my husbands and my plates through the buffet and dished out the food we wanted. The food was delicious (we all really loved the chicken with cheese sauce)! They were flexible to allow me to come in early the day before the wedding since there was no event scheduled so I could set up my centerpieces and the room (control freak) exactly how I wanted it! The staff was so friendly and they went above and beyond when it came to helping with my needs. My only two downfalls (and they are relatively minor): The bridal suite became VERY hot and there was no fan anywhere. Sweat+huge dress+make-up=no fun. Also, I loved the pavilion, but we wanted to decorate it ourselves but they had no ladders or stools and everything was too high to reach. Either way, those issues did NOT stop my opinion that the venue was AMAZING, and I would highly recommend it! Diane and Lisa were both spectacular to work with and provided many options to help make my wedding just what I wanted!
I couldn't have imagined a more perfect location for my wedding!! I chose to have the wedding at the Carriage House and Read more...
I couldn't have imagined a more perfect location for my wedding!! I chose to have the wedding at the Carriage House and the grounds and hall were gorgeous! The service during the wedding was excellent - they were right on top of things and even carried my husbands and my plates through the buffet and dished out the food we wanted. The food was delicious (we all really loved the chicken with cheese sauce)! They were flexible to allow me to come in early the day before the wedding since there was no event scheduled so I could set up my centerpieces and the room (control freak) exactly how I wanted it! The staff was so friendly and they went above and beyond when it came to helping with my needs. My only two downfalls (and they are relatively minor): The bridal suite became VERY hot and there was no fan anywhere. Sweat+huge dress+make-up=no fun. Also, I loved the pavilion, but we wanted to decorate it ourselves but they had no ladders or stools and everything was too high to reach. Either way, those issues did NOT stop my opinion that the venue was AMAZING, and I would highly recommend it! Diane and Lisa were both spectacular to work with and provided many options to help make my wedding just what I wanted! Read less
Services Used: Wedding Venue
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Laurel
Wedding:
8/17/2012
4.6/5.0
We had our wedding ceremony and reception at the Mansion in August 2012. We both thought it was the most beautiful, perfect day and the staff was all wonderful. The hors d'oeuvres, drinks and dinner were all spectacular. All of our guests raved about the food...especially the hors d'oeuvres. Lisa deserves special mention, as she was always kind & patient...even during the last 1-2 weeks when everything was especially hectic. She stayed after-hours the day of our rehearsal to ensure my MIL could access the rehearsal area, since she is wheelchair-bound. She was also there the day of the wedding and helped keep things moving smoothly.
We only had a couple of recommendations/concerns:
1. The bridal party did not get a chance to enjoy the hors d'oeuvres, since they are served after the ceremony during cocktail hour. We were all busy with photos during that time, though at the end of the night we found the staff had placed a special tray of hors d'oeuvres up in the Peppino Room. This was a very nice gesture, but we were never informed of this. Also, we never would have had a chance to eat them at that time anyway (too busy with receiving line and photos). Perhaps the Mansion should consider placing the hors d'oeuvres in the bride's room and the groom's room PRIOR to the ceremony. That way, they wouldn't go to waste. Just a thought.
2. The Mansion might also consider offering longer time periods on the premises. We were automatically given 7 hours (included ceremony time). However, because we didn't want to do a "first look", we had less than an hour to do our photos between the wedding and the ceremony. It would have been nice to have about 8 1/2 hours. That way, we could have had a 3:30 pm wedding and would have had about 2 hours for pictures while our guests enjoyed their cocktails.
We had our wedding ceremony and reception at the Mansion in August 2012. We both thought it was the most beautiful, Read more...
We had our wedding ceremony and reception at the Mansion in August 2012. We both thought it was the most beautiful, perfect day and the staff was all wonderful. The hors d'oeuvres, drinks and dinner were all spectacular. All of our guests raved about the food...especially the hors d'oeuvres. Lisa deserves special mention, as she was always kind & patient...even during the last 1-2 weeks when everything was especially hectic. She stayed after-hours the day of our rehearsal to ensure my MIL could access the rehearsal area, since she is wheelchair-bound. She was also there the day of the wedding and helped keep things moving smoothly.
We only had a couple of recommendations/concerns:
1. The bridal party did not get a chance to enjoy the hors d'oeuvres, since they are served after the ceremony during cocktail hour. We were all busy with photos during that time, though at the end of the night we found the staff had placed a special tray of hors d'oeuvres up in the Peppino Room. This was a very nice gesture, but we were never informed of this. Also, we never would have had a chance to eat them at that time anyway (too busy with receiving line and photos). Perhaps the Mansion should consider placing the hors d'oeuvres in the bride's room and the groom's room PRIOR to the ceremony. That way, they wouldn't go to waste. Just a thought.
2. The Mansion might also consider offering longer time periods on the premises. We were automatically given 7 hours (included ceremony time). However, because we didn't want to do a "first look", we had less than an hour to do our photos between the wedding and the ceremony. It would have been nice to have about 8 1/2 hours. That way, we could have had a 3:30 pm wedding and would have had about 2 hours for pictures while our guests enjoyed their cocktails. Read less
Services Used: Wedding Venue
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Megan
Wedding:
10/29/2011
4.8/5.0
I am so happy that we had our wedding here at Pine Knob! We were assisted by Lisa in our planning process and she really made it easy for us. She was very helpful and answered all of my many questions. We held the ceremony outside under the pavillion which turned out beautiful and we did not have to worry about what to do if it rained (which it did in the afternoon). The reception space looked gorgeous, everything ran on schedule and dinner was amazing. The food was so so good! (I loved the Chicken Kopa) The staff was friendly and they set up everything for me, even things that they first said they don't normally do. The only complaint I had was they have Friday weddings and all my guests were out of town so I couldn't host my rehearsal there which was really no big deal. :) I would highly recommend Pine Knob to anyone who wants an easy planning process and a beautiful wedding.
I am so happy that we had our wedding here at Pine Knob! We were assisted by Lisa in our planning process and she really Read more...
I am so happy that we had our wedding here at Pine Knob! We were assisted by Lisa in our planning process and she really made it easy for us. She was very helpful and answered all of my many questions. We held the ceremony outside under the pavillion which turned out beautiful and we did not have to worry about what to do if it rained (which it did in the afternoon). The reception space looked gorgeous, everything ran on schedule and dinner was amazing. The food was so so good! (I loved the Chicken Kopa) The staff was friendly and they set up everything for me, even things that they first said they don't normally do. The only complaint I had was they have Friday weddings and all my guests were out of town so I couldn't host my rehearsal there which was really no big deal. :) I would highly recommend Pine Knob to anyone who wants an easy planning process and a beautiful wedding. Read less
Services Used: Wedding Venue
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Leeanne
Wedding:
9/17/2011
1.4/5.0
Really beautiful location. Feel in love with it right away! Such a nice location to have a ceremony. We choose not to have our reception there, just our ceremony. The pleasantness ended after we signed the contract. We worked with a Diane, who is the general manager. They were terrible to work with! Numerous calls that I made, ended with me feeling unwelcome and that I was taking up their time. I really felt like just a profit to them. They were concerned with business, not brides.

On the day of our rehearsal, it was cold and we were waiting for all people to arrive. We stepped in the building to stay warm, and they asked us to leave the building because they set up a room for tomorrow's wedding. We were nowhere near that room so I don't see what the problem was. They were being stand off'ish and a little stern by not letting us use the building for our time reserved. Also on the rehearsal, we needed to use the outdoor plugs to time out our ceremony music with the coordinator. They said the would not turn on the power for us, we can only use power on the wedding day. So our rehearsal was cut short. They were not flexible or helpful at all. Quite terrible to work with.

It gets worse! On the day of the wedding, I arrived at the Mansion no one was around. The hallway to our room was blocked off by purposefully placed chairs. Finally, someone came up to us and told us we couldn't use our room I reserved for us and pointed us elsewhere down dark hallways and dark stair cases. They had no explanation for that. They also messed up what room I had reserved, even though I had called their facility nearly a dozen times in a year. (Yet again, we're greeted with another uncalled for "no"!) The staff should have escorted us to to our new location to be helpful, especially after they said we couldn't have the room we reserved. They might be familiar with the layout, but we had no idea where to go. Staff was not helpful. As we went to the room, no lights were on, and when we got to the room, it was freezing and no lights were on (the rooms should have been lit and ready for us! A true warm welcoming for the special day!!), After guessing where else we needed to be Diane the manager then noticed I was there, and came up to me and said, "Now, you must leave the ground by 2....okay? Everyone off of the grounds by 2pm!" It would have been nice if she said, 'Hello, you must be Miss Blank, how are you today? Let me show you your dressing room.. can I get you a water?...' She was very rude by not even greeting any of us with a proper "Hello" and instead immediately telling me when I needed to be off their grounds. Once again, my bridal party, and mother commented that they felt very un-welcomed in their establishment.

Another concern for other brides to be aware of. They didn't want guests to walk through the Mansion (even though I paid $300 for valet, partially, so guests could walk through the Mansion to experience it's beauty. They also didn't let us to use the library to sign our marriage license, even though I paid for my time in the Mansion.

I paid $1,500 and essentially their only service to be preformed was for them to set up chairs, and they didn't even do that right. We were 10 minutes away from the ceremony starting, and they're still setting up chairs! My guests were standing on the patio, waiting for them to finish. Setting up the chairs should have been completed well before the ceremony. They

Expect the woman to say, I've worked here 15+ years, we don't ever do that, or can't do this, or have never received that kind of request... Again, belittling you for your thoughts and questions. Just because you've worked there 15+ years, doesn't mean you're any good at making your business look good.

Pine Knob gets away with treating their clients like this, because they can.. they have a beautiful location, but the worst customer service. Expect to feel like you are unwanted and wasting their time.
Really beautiful location. Feel in love with it right away! Such a nice location to have a ceremony. We choose not to have Read more...
Really beautiful location. Feel in love with it right away! Such a nice location to have a ceremony. We choose not to have our reception there, just our ceremony. The pleasantness ended after we signed the contract. We worked with a Diane, who is the general manager. They were terrible to work with! Numerous calls that I made, ended with me feeling unwelcome and that I was taking up their time. I really felt like just a profit to them. They were concerned with business, not brides.

On the day of our rehearsal, it was cold and we were waiting for all people to arrive. We stepped in the building to stay warm, and they asked us to leave the building because they set up a room for tomorrow's wedding. We were nowhere near that room so I don't see what the problem was. They were being stand off'ish and a little stern by not letting us use the building for our time reserved. Also on the rehearsal, we needed to use the outdoor plugs to time out our ceremony music with the coordinator. They said the would not turn on the power for us, we can only use power on the wedding day. So our rehearsal was cut short. They were not flexible or helpful at all. Quite terrible to work with.

It gets worse! On the day of the wedding, I arrived at the Mansion no one was around. The hallway to our room was blocked off by purposefully placed chairs. Finally, someone came up to us and told us we couldn't use our room I reserved for us and pointed us elsewhere down dark hallways and dark stair cases. They had no explanation for that. They also messed up what room I had reserved, even though I had called their facility nearly a dozen times in a year. (Yet again, we're greeted with another uncalled for "no"!) The staff should have escorted us to to our new location to be helpful, especially after they said we couldn't have the room we reserved. They might be familiar with the layout, but we had no idea where to go. Staff was not helpful. As we went to the room, no lights were on, and when we got to the room, it was freezing and no lights were on (the rooms should have been lit and ready for us! A true warm welcoming for the special day!!), After guessing where else we needed to be Diane the manager then noticed I was there, and came up to me and said, "Now, you must leave the ground by 2....okay? Everyone off of the grounds by 2pm!" It would have been nice if she said, 'Hello, you must be Miss Blank, how are you today? Let me show you your dressing room.. can I get you a water?...' She was very rude by not even greeting any of us with a proper "Hello" and instead immediately telling me when I needed to be off their grounds. Once again, my bridal party, and mother commented that they felt very un-welcomed in their establishment.

Another concern for other brides to be aware of. They didn't want guests to walk through the Mansion (even though I paid $300 for valet, partially, so guests could walk through the Mansion to experience it's beauty. They also didn't let us to use the library to sign our marriage license, even though I paid for my time in the Mansion.

I paid $1,500 and essentially their only service to be preformed was for them to set up chairs, and they didn't even do that right. We were 10 minutes away from the ceremony starting, and they're still setting up chairs! My guests were standing on the patio, waiting for them to finish. Setting up the chairs should have been completed well before the ceremony. They

Expect the woman to say, I've worked here 15+ years, we don't ever do that, or can't do this, or have never received that kind of request... Again, belittling you for your thoughts and questions. Just because you've worked there 15+ years, doesn't mean you're any good at making your business look good.

Pine Knob gets away with treating their clients like this, because they can.. they have a beautiful location, but the worst customer service. Expect to feel like you are unwanted and wasting their time. Read less
Services Used: Wedding Venue
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tribalgrl22
Wedding:
10/2/2010
2.5/5.0
Unfortunately, I agree with most of the things the above reviewer said HOWEVER, I did like Lori. She did a good job handling everything on our wedding day and made things easier for us. Although we had a great wedding- the planning process was not great. I agree they really just run like any other business- they seem to be concerned with getting your money but not making your planning or stress any easier on you. I also felt like they were somewhat hassled by our concerns and questions and weren't very eager to talk us through details and help make us feel confidant about our plans. Other than Lori -I feel the staff is not warm or friendly nor do they really make a bride and groom feel special or valued at all. I will give them credit for this- the food was excellent, the bartenders were awesome and the ambiance was good. Our guests loved everything but I agree it was very expensive and for the what we paid and the issues we had I am not sure I would do it there again.
Unfortunately, I agree with most of the things the above reviewer said HOWEVER, I did like Lori. She did a good job Read more...
Unfortunately, I agree with most of the things the above reviewer said HOWEVER, I did like Lori. She did a good job handling everything on our wedding day and made things easier for us. Although we had a great wedding- the planning process was not great. I agree they really just run like any other business- they seem to be concerned with getting your money but not making your planning or stress any easier on you. I also felt like they were somewhat hassled by our concerns and questions and weren't very eager to talk us through details and help make us feel confidant about our plans. Other than Lori -I feel the staff is not warm or friendly nor do they really make a bride and groom feel special or valued at all. I will give them credit for this- the food was excellent, the bartenders were awesome and the ambiance was good. Our guests loved everything but I agree it was very expensive and for the what we paid and the issues we had I am not sure I would do it there again. Read less
Services Used: Wedding Venue
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Amy
Wedding:
8/14/2010
2.2/5.0
I had a great wedding day thanks to my other vendors. pine knob was very difficult, stressful, and aggravating to work with. Lori, our coordinator was very unprofessional the day of the wedding. I asked a friend to deal with the vendors the day of and I had to ask about 20 people to try to find Lori and introduce her to people so things could be done properly. the food was great and i was very happy with the bar tenders. leading up to the wedding was very stressful dealing with pine knob. they never contacted me, and every time i contacted them they seemed annoyed that i was calling and they never knew the answers to my questions. thank goodness for my other vendors that made things run great because lori was extremely unpleasant to work with. my wedding day was the best day of my life, but if i were to change one things it would be the venue. people loved it, but it was expensive and stressful to deal with.
I had a great wedding day thanks to my other vendors. pine knob was very difficult, stressful, and aggravating to work Read more...
I had a great wedding day thanks to my other vendors. pine knob was very difficult, stressful, and aggravating to work with. Lori, our coordinator was very unprofessional the day of the wedding. I asked a friend to deal with the vendors the day of and I had to ask about 20 people to try to find Lori and introduce her to people so things could be done properly. the food was great and i was very happy with the bar tenders. leading up to the wedding was very stressful dealing with pine knob. they never contacted me, and every time i contacted them they seemed annoyed that i was calling and they never knew the answers to my questions. thank goodness for my other vendors that made things run great because lori was extremely unpleasant to work with. my wedding day was the best day of my life, but if i were to change one things it would be the venue. people loved it, but it was expensive and stressful to deal with. Read less
Services Used: Wedding Venue
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