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Pottery Barn

Frisco , TX

LOCATION

Frisco, TX US

WEBSITE

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Unique Services

REVIEWS

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4.2/5.0
4.1/5.0
4.3/5.0
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Claire
Wedding:
9/14/2013
0.0/5.0
I ordered a wedding gift many weeks before the wedding. Five months after the wedding, the bride sent me an email saying that she'd figured out that my gift had been delivered to the wrong address and returned. She had told the store about her change of address, but evidently had not updated the website, assuming the store would do that. Anyway, PB delivered the gift and it was returned to the warehouse. PB then sent a gift card for part of the value of my gift to the same address!!! The bride eventually got the gift card for about $120 less than my gift had been, but there was no notation whose gift it represented. Nor did PB alert me that this had all happened. They had my email since (hello), I'd ordered online. After many phone conversations, I believe the bride will indeed be getting a second gift card to bring the total to the amount I actually paid, but how annoying is that!!
All of the people I spoke with were very professional and helpful, but it was an extremely confusing situation and I still feel a bit annoyed.
So, if you send a gift and don't get a thank you note, look into it!! This bride had figured the whole thing out herself, because her registry showed that items had been purchased which she had not received. She's in school and newly married and moved cities. It's kind of ridiculous that PB online and the store aren't in communication vis a vis the registry.
I ordered a wedding gift many weeks before the wedding. Five months after the wedding, the bride sent me an email saying Read more...
I ordered a wedding gift many weeks before the wedding. Five months after the wedding, the bride sent me an email saying that she'd figured out that my gift had been delivered to the wrong address and returned. She had told the store about her change of address, but evidently had not updated the website, assuming the store would do that. Anyway, PB delivered the gift and it was returned to the warehouse. PB then sent a gift card for part of the value of my gift to the same address!!! The bride eventually got the gift card for about $120 less than my gift had been, but there was no notation whose gift it represented. Nor did PB alert me that this had all happened. They had my email since (hello), I'd ordered online. After many phone conversations, I believe the bride will indeed be getting a second gift card to bring the total to the amount I actually paid, but how annoying is that!!
All of the people I spoke with were very professional and helpful, but it was an extremely confusing situation and I still feel a bit annoyed.
So, if you send a gift and don't get a thank you note, look into it!! This bride had figured the whole thing out herself, because her registry showed that items had been purchased which she had not received. She's in school and newly married and moved cities. It's kind of ridiculous that PB online and the store aren't in communication vis a vis the registry. Read less
Services Used: Unique Services
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Rebecca
Wedding:
6/19/2010
5.0/5.0
We ordered our groomsmen and fathers personalized gifts' from Pottery Barn and loved the way they turned out!
We ordered our groomsmen and fathers personalized gifts' from Pottery Barn and loved the way they turned out!
We ordered our groomsmen and fathers personalized gifts' from Pottery Barn and loved the way they turned out! Read less
Services Used: Favors & Gifts
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Paulie
Wedding:
12/9/2009
5.0/5.0
We stopped by Pottery Barn because we needed some candle holders and vases.They had exactly what we where looking for and the glass products where very strong.We tried to couple things to create a theme and that was no problem with all the choices they offered.
We stopped by Pottery Barn because we needed some candle holders and vases.They had exactly what we where looking for and Read more...
We stopped by Pottery Barn because we needed some candle holders and vases.They had exactly what we where looking for and the glass products where very strong.We tried to couple things to create a theme and that was no problem with all the choices they offered. Read less
Services Used: Favors & Gifts, Flowers
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Sandra
Wedding:
8/3/2009
5.0/5.0
We had a great experience registering with pottery barn.We also bought a lot of their vases and used them for tables and filled them for other decorations.They did have a limited availability but the ones they had worked perfect and low priced.
We had a great experience registering with pottery barn.We also bought a lot of their vases and used them for tables and Read more...
We had a great experience registering with pottery barn.We also bought a lot of their vases and used them for tables and filled them for other decorations.They did have a limited availability but the ones they had worked perfect and low priced. Read less
Services Used: Flowers
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bride
Wedding:
8/2/2008
4.4/5.0
Loved registering at Pottery Barn. However, their return policy is more stringent.
Loved registering at Pottery Barn. However, their return policy is more stringent.
Loved registering at Pottery Barn. However, their return policy is more stringent. Read less
Services Used: Unique Services
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kyoung221
Wedding:
5/20/2008
4.0/5.0
I found some great items to decorate the reception hall here. They were very nice and willing to help me find things that went together.
I found some great items to decorate the reception hall here. They were very nice and willing to help me find things that Read more...
I found some great items to decorate the reception hall here. They were very nice and willing to help me find things that went together. Read less
Services Used: Flowers
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Karen
Wedding:
1/31/2008
4.0/5.0
Great flexibility in returns
Great flexibility in returns
Great flexibility in returns Read less
Services Used: Unique Services
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ryan0124
Wedding:
7/14/2007
3.4/5.0
Awesome stuff if you can afford it
Awesome stuff if you can afford it
Awesome stuff if you can afford it Read less
Services Used: Flowers, Invitations
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mrspburton
Wedding:
7/14/2007
4.4/5.0
POttery Barn has a great wedding registry that will suite your home. From kitchen to living room to bedroom, they have it all. and it has basics that you can build on.
POttery Barn has a great wedding registry that will suite your home. From kitchen to living room to bedroom, they have it Read more...
POttery Barn has a great wedding registry that will suite your home. From kitchen to living room to bedroom, they have it all. and it has basics that you can build on. Read less
Services Used: Unique Services
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Momosis
Wedding:
6/3/2000
4.5/5.0
We used Pottery Barn for Wedding Registry. The service was good but a couple of the lamps we put on the registry broke apart after awhile.
We used Pottery Barn for Wedding Registry. The service was good but a couple of the lamps we put on the registry broke Read more...
We used Pottery Barn for Wedding Registry. The service was good but a couple of the lamps we put on the registry broke apart after awhile. Read less
Services Used: Unique Services
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