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Premier Limousine

Berlin , CT
CONTACT US
CONTACT US

LOCATION

76 Fuller Way
Berlin, CT 06037 US (map)

PHONE

860-659-8600

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Premier Limousine offers a robust selection of vehicles for wedding transportation. With a fleet of over 100 vehicles and everything from Town Cars to Coach Buses, they are able to... Read more
Premier Limousine offers a robust selection of vehicles for wedding transportation. With a fleet of over 100 vehicles and everything from Town Cars to Coach Buses, they are able to fullfill the transportation needs for any wedding. Read less
Transportation

PHOTOS

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INFO FOR TRANSPORTATION

What types of cars do you have in your fleet?
Limousine - SUV, Limousine - Standard, Limousine - Stretch, Motor Coach, Sedan, Shuttle, Van
Do you have liability insurance?
Yes

REVIEWS

3.6
out of 5.0
3.6/5.0
3.7/5.0
3.6/5.0
3.5/5.0
3.6/5.0
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Jessica
Wedding:
9/27/2014
1.5/5.0
I was so disappointed with my experience with Premier Limo. From the start is was very difficult to get phone calls returned. I left countless emails and voicemails for Bob Fleet to try and make reservations and confirm itineraries. When he did finally get back to me he was always very friendly and seemingly helpful, however he wasn't great at actually answering my questions, or getting me the information I needed.

On the say of the wedding the driver showed up on time for the first of four pickups He was professional, friendly, and courteous. I confirmed the itinerary for the day with him, which included 4 pickups from the same location to the same location. He arrived for the first 2 pickups on time, but then didn't show up for the third, leaving the groom, groomsmen and officiant stranded at the hotel. The driver couldn't be reached by phone and calling the main office provided no help either as they said they couldn't get in touch with him. We had to scramble to get the groom, groomsmen and officiant to the venue in time.

There was never any apology or explanation. After the wedding I reached out to the main office and again it took a very long time to get a response. I expected to be offered a partial refund, but was instead bounced around a bit and finally offered a discount on my next trip. I have now officially requested a partial refund and am in the process of following up in hopes one is issued (it has been 2 months).

I find this to be unacceptable customer service and a poorly run business. I would not recommend this company for reliable transportation.
I was so disappointed with my experience with Premier Limo. From the start is was very difficult to get phone calls Read more...
I was so disappointed with my experience with Premier Limo. From the start is was very difficult to get phone calls returned. I left countless emails and voicemails for Bob Fleet to try and make reservations and confirm itineraries. When he did finally get back to me he was always very friendly and seemingly helpful, however he wasn't great at actually answering my questions, or getting me the information I needed.

On the say of the wedding the driver showed up on time for the first of four pickups He was professional, friendly, and courteous. I confirmed the itinerary for the day with him, which included 4 pickups from the same location to the same location. He arrived for the first 2 pickups on time, but then didn't show up for the third, leaving the groom, groomsmen and officiant stranded at the hotel. The driver couldn't be reached by phone and calling the main office provided no help either as they said they couldn't get in touch with him. We had to scramble to get the groom, groomsmen and officiant to the venue in time.

There was never any apology or explanation. After the wedding I reached out to the main office and again it took a very long time to get a response. I expected to be offered a partial refund, but was instead bounced around a bit and finally offered a discount on my next trip. I have now officially requested a partial refund and am in the process of following up in hopes one is issued (it has been 2 months).

I find this to be unacceptable customer service and a poorly run business. I would not recommend this company for reliable transportation. Read less
Services Used: Transportation
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Anonymous
Wedding:
Recently Married
4.1/5.0
Thank you for providing limo service for my wedding, the booking was easy and the driver was very friendly.
Thank you for providing limo service for my wedding, the booking was easy and the driver was very friendly.
Thank you for providing limo service for my wedding, the booking was easy and the driver was very friendly. Read less
Services Used: Transportation
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Megan
Wedding:
5/10/2014
0.7/5.0
I give a 5 star review to Danae who helped in Tj booking process. She was amazing! Professional, responsive and amazing customer service. However the day of our wedding the driver did not map out the route and was unable to bring the party bus to pick up the bridesmaids. They did not call us once. I had to call 3 times to inquire about this with 15 minutes before the ceremony was set to start. We did not receive any help when we called th central office and the driver was unresponsive as well. Luckily we were able to put the bridal party into a limo we got from another company and a private car to bring them to the party bus. Obviously the driver couldn't make the underpass taller but th lack of communication is what was so infuriating. I will never use premier limo again despite Danaes amazing service. We were overall left feeling very angry. She driver did not know her way around our town at all and I had to give her directions from the back despite providing all addresses 10 months in advance. Do not use this company.
I give a 5 star review to Danae who helped in Tj booking process. She was amazing! Professional, responsive and amazing Read more...
I give a 5 star review to Danae who helped in Tj booking process. She was amazing! Professional, responsive and amazing customer service. However the day of our wedding the driver did not map out the route and was unable to bring the party bus to pick up the bridesmaids. They did not call us once. I had to call 3 times to inquire about this with 15 minutes before the ceremony was set to start. We did not receive any help when we called th central office and the driver was unresponsive as well. Luckily we were able to put the bridal party into a limo we got from another company and a private car to bring them to the party bus. Obviously the driver couldn't make the underpass taller but th lack of communication is what was so infuriating. I will never use premier limo again despite Danaes amazing service. We were overall left feeling very angry. She driver did not know her way around our town at all and I had to give her directions from the back despite providing all addresses 10 months in advance. Do not use this company. Read less
Services Used: Transportation
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Private User
Wedding:
4/12/2014
0.0/5.0
I'll start this review by saying I have never dealt with a company who is so unprofessional and unresponsive in my entire life. They have incredibly low standards for conducting business. I booked a reservation for an 8 person limousine for my upcoming wedding with Premier Limousine. A sudden bill came up that required us to take another look at our finances for our wedding, and we realized something had to go. The limo was the last thing we booked so it was what we decided we could live without. I cancelled the reservation less than 48 hours after making it. I was told I needed a manager's approval to receive a refund, since I had booked my reservation under 30 days of the date, and paid the full amount. A waited a few days, and with no contact, I tried calling. I lost count of how many times I would call and leave messages for the manager "Lori". Every single time I called, I was told she was on the phone, and I mean every single time. No matter what time of day, this woman never seemed to be free. I even waited on hold for a few minutes when the operator told me that I could wait until the current call was done, but that only lasted a few minutes before I was told the call would be a while, but she would call me once she was done. That never happened. After trying to handle the situation myself and just being shuffled around and ignored, I spoke to my lawyer who wrote them a formal letter requesting they contact me or we would take action. Still no response. I filed a report with the Better Business Bureau, and also disputed the transaction with my credit card company. FINALLY!!! After going through other sources, I noticed yesterday my card had been credited! I don't know what pushed them to do it, but I still NEVER got contacted by Premier Limousine! After all that, they still don't have the decency to call and speak to me like professionals. Lesson learned. If you have a problem with this company, just go beyond them. You won't get a result from them.
I'll start this review by saying I have never dealt with a company who is so unprofessional and unresponsive in my entire Read more...
I'll start this review by saying I have never dealt with a company who is so unprofessional and unresponsive in my entire life. They have incredibly low standards for conducting business. I booked a reservation for an 8 person limousine for my upcoming wedding with Premier Limousine. A sudden bill came up that required us to take another look at our finances for our wedding, and we realized something had to go. The limo was the last thing we booked so it was what we decided we could live without. I cancelled the reservation less than 48 hours after making it. I was told I needed a manager's approval to receive a refund, since I had booked my reservation under 30 days of the date, and paid the full amount. A waited a few days, and with no contact, I tried calling. I lost count of how many times I would call and leave messages for the manager "Lori". Every single time I called, I was told she was on the phone, and I mean every single time. No matter what time of day, this woman never seemed to be free. I even waited on hold for a few minutes when the operator told me that I could wait until the current call was done, but that only lasted a few minutes before I was told the call would be a while, but she would call me once she was done. That never happened. After trying to handle the situation myself and just being shuffled around and ignored, I spoke to my lawyer who wrote them a formal letter requesting they contact me or we would take action. Still no response. I filed a report with the Better Business Bureau, and also disputed the transaction with my credit card company. FINALLY!!! After going through other sources, I noticed yesterday my card had been credited! I don't know what pushed them to do it, but I still NEVER got contacted by Premier Limousine! After all that, they still don't have the decency to call and speak to me like professionals. Lesson learned. If you have a problem with this company, just go beyond them. You won't get a result from them. Read less
Services Used: Transportation
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Amanda
Wedding:
10/12/2013
5.0/5.0
Very timely! Nice, clean limos!
Very timely! Nice, clean limos!
Very timely! Nice, clean limos! Read less
Services Used: Transportation
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Meredith
Wedding:
9/28/2013
0.0/5.0
DO NOT BOOK WITH THIS COMPANY! I booked Premier to pick up my guests from their hotels in a 28 passenger van and confirmed the pickup times twice the week of the wedding. I also confirmed the drop off time from the venue. Not only did Premier show up an HOUR LATE to the first of 3 hotels, they sent the WRONG shuttle, much smaller than the one I ordered. In addition, the driver was asking my GUESTS how to get to the venue. Everyone was obviously from out of town and didn't know the route I hired Premier to drive. The way home from the wedding was no different. Driver did not stay at the venue as discussed in about 4 different phone calls. The driver came late to pick up guests and used a personal magnify glass to read the GPS! This company is absolutely horrible. My mother was on the phone with the company during my wedding for a good part of the reception, how crappy is that? On top of it, the company is disputing giving us a refund! They didn't do even 50% of what we contracted them for.

Save yourself some grief, go with someone else.
DO NOT BOOK WITH THIS COMPANY! I booked Premier to pick up my guests from their hotels in a 28 passenger van and confirmed Read more...
DO NOT BOOK WITH THIS COMPANY! I booked Premier to pick up my guests from their hotels in a 28 passenger van and confirmed the pickup times twice the week of the wedding. I also confirmed the drop off time from the venue. Not only did Premier show up an HOUR LATE to the first of 3 hotels, they sent the WRONG shuttle, much smaller than the one I ordered. In addition, the driver was asking my GUESTS how to get to the venue. Everyone was obviously from out of town and didn't know the route I hired Premier to drive. The way home from the wedding was no different. Driver did not stay at the venue as discussed in about 4 different phone calls. The driver came late to pick up guests and used a personal magnify glass to read the GPS! This company is absolutely horrible. My mother was on the phone with the company during my wedding for a good part of the reception, how crappy is that? On top of it, the company is disputing giving us a refund! They didn't do even 50% of what we contracted them for.

Save yourself some grief, go with someone else. Read less
Services Used: Transportation
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Anonymous
Wedding:
1+ year ago
0.0/5.0
I would like to take a moment to express my EXTREME DISAPPOINTMENT with Premier Limo. On July 13, 2013, Premier was contracted to transport my wedding party and family from our house and from a hotel to a venue for my wedding. First, the smaller luxury bus we ordered BROKE DOWN and they tried to replace it with the larger non-luxury bus, which was unacceptable and they gave us the luxury version. When the driver of their “See the Difference” bus arrived at our house to pick up the wedding party, the driver was asked if it was possible for him to pull into the driveway due to the rain. While attempting to pull into the driveway the driver BROKE THE SIDEWALK CURB, DROVE OVER THE LAWN and TOOK OUT A VERY LARGE TREE LIMB. Once the wedding party was onboard, the driver struggled to get the bus out of the driveway. When we finally got on the road, the driver GOT LOST and two passengers had to use their cell phones to give directions. Then, the bus driver tried to attempt a turn that he shouldn’t have and THE BUS GOT STUCK with a WHEEL OFF THE GROUND, BLOCKING 1.5 LANES OF TRAFFIC and causing the WEDDING PARTY TO HAVE TO HITCHIKE. This caused the wedding to be delayed by over an hour. The stress that this placed on the photographer, my wife and I was evident in the pictures, which had to be rushed and eliminated the opportunity to obtain many of the desired shots. Guests were forced to wait, my wife and I were rushed from the moment we arrived at the venue, and were forced to shorten and cut many portions of the reception. More money had to be paid to the band to keep them playing longer than we had intended just to try to allow the opportunity for dancing to take place. Not to mention, when you have a customer who pays for your services you should really think about getting their name correct when you put a sign on your bus. The bus that went from the hotel to the venue had a sign on it so the family/friends knew which bus to board. MY LAST NAME (THE GROOM) WAS MISSPELL
I would like to take a moment to express my EXTREME DISAPPOINTMENT with Premier Limo. On July 13, 2013, Premier was Read more...
I would like to take a moment to express my EXTREME DISAPPOINTMENT with Premier Limo. On July 13, 2013, Premier was contracted to transport my wedding party and family from our house and from a hotel to a venue for my wedding. First, the smaller luxury bus we ordered BROKE DOWN and they tried to replace it with the larger non-luxury bus, which was unacceptable and they gave us the luxury version. When the driver of their “See the Difference” bus arrived at our house to pick up the wedding party, the driver was asked if it was possible for him to pull into the driveway due to the rain. While attempting to pull into the driveway the driver BROKE THE SIDEWALK CURB, DROVE OVER THE LAWN and TOOK OUT A VERY LARGE TREE LIMB. Once the wedding party was onboard, the driver struggled to get the bus out of the driveway. When we finally got on the road, the driver GOT LOST and two passengers had to use their cell phones to give directions. Then, the bus driver tried to attempt a turn that he shouldn’t have and THE BUS GOT STUCK with a WHEEL OFF THE GROUND, BLOCKING 1.5 LANES OF TRAFFIC and causing the WEDDING PARTY TO HAVE TO HITCHIKE. This caused the wedding to be delayed by over an hour. The stress that this placed on the photographer, my wife and I was evident in the pictures, which had to be rushed and eliminated the opportunity to obtain many of the desired shots. Guests were forced to wait, my wife and I were rushed from the moment we arrived at the venue, and were forced to shorten and cut many portions of the reception. More money had to be paid to the band to keep them playing longer than we had intended just to try to allow the opportunity for dancing to take place. Not to mention, when you have a customer who pays for your services you should really think about getting their name correct when you put a sign on your bus. The bus that went from the hotel to the venue had a sign on it so the family/friends knew which bus to board. MY LAST NAME (THE GROOM) WAS MISSPELL Read less
Services Used: Transportation
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Pat
Wedding:
6/29/2013
5.0/5.0
We needed to haul 60 people to a remote wedding venue, plus some additional services for the wedding couple. Premier was extremely flexable, friendly, and right on time in all the services. Good folks to work with, whether you need a limo or a full bus.
We needed to haul 60 people to a remote wedding venue, plus some additional services for the wedding couple. Premier was Read more...
We needed to haul 60 people to a remote wedding venue, plus some additional services for the wedding couple. Premier was extremely flexable, friendly, and right on time in all the services. Good folks to work with, whether you need a limo or a full bus. Read less
Services Used: Transportation
Default vendor profile pic
Kathy
Wedding:
10/20/2012
5.0/5.0
Very professional. Chauffeur was so helpful with the bride. Was right there several times when we needed her help with the flowers, dress, etc. They were at our house 20 minutes early. Would recommend them to anyone who wants top-notch service!
Very professional. Chauffeur was so helpful with the bride. Was right there several times when we needed her help with the Read more...
Very professional. Chauffeur was so helpful with the bride. Was right there several times when we needed her help with the flowers, dress, etc. They were at our house 20 minutes early. Would recommend them to anyone who wants top-notch service! Read less
Services Used: Transportation
Default vendor profile pic
Anonymous
Wedding:
10/6/2012
1.7/5.0
I am extremely disappointed with this company. The driver was 30 minutes late to pick us up before the ceremony because she went to the wrong location, making us late for our pictures. Then she was late picking us up at the end of the night. I had called the company 3 times before the data to make sure they understand the two routes we needed for picking up and dropping off. The week after the wedding I saw an additional charge on my credit card for going over the hour limit, when it was not our fault that the service went over the limit. I then proceeded to call them every week since the wedding (I am still doing this) and talked to several different people. They all said they would call me back and look into it, even the "Vice President" but no one has EVER called me back and they are just giving me the run around hoping that I just give up and stop trying to get my money back. The worst professionalism I've seen in a while.
I am extremely disappointed with this company. The driver was 30 minutes late to pick us up before the ceremony because Read more...
I am extremely disappointed with this company. The driver was 30 minutes late to pick us up before the ceremony because she went to the wrong location, making us late for our pictures. Then she was late picking us up at the end of the night. I had called the company 3 times before the data to make sure they understand the two routes we needed for picking up and dropping off. The week after the wedding I saw an additional charge on my credit card for going over the hour limit, when it was not our fault that the service went over the limit. I then proceeded to call them every week since the wedding (I am still doing this) and talked to several different people. They all said they would call me back and look into it, even the "Vice President" but no one has EVER called me back and they are just giving me the run around hoping that I just give up and stop trying to get my money back. The worst professionalism I've seen in a while. Read less
Services Used: Transportation

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76 Fuller Way, Berlin, CT 06037 See On Map
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