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Prime Transportation

DC

LOCATION

Northern VA, Maryland and
DC US

PHONE

301-449-7007

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

DC/MD/VA's distinguished FULL SERVICE wedding transportation experts since 1982. Choices include vintage classic cars, stretch limousines, and wedding guest shuttle bus transportation.... Read more
DC/MD/VA's distinguished FULL SERVICE wedding transportation experts since 1982. Choices include vintage classic cars, stretch limousines, and wedding guest shuttle bus transportation. At Prime we always strive to go beyond expectations, ensuring that each individual is given the highest level of customer service. See the fleet on our website, along with complete descriptions. Call one of our Wedding Specialists to learn more! Read less
Transportation

REVIEWS

3.6
out of 5.0
3.7/5.0
3.3/5.0
3.5/5.0
3.7/5.0
3.7/5.0
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130x130 sq 1416241043208 joyce and ryan wedding blog 46
mrs. joyceee
Wedding:
9/6/2014
0.2/5.0
I am sad to report that we requested a classic car and was contacted LESS THAN 24 hours before our contracted pick up that the car we booked months ago was not going to be available to pick us up. Imagine being at your rehearsal dinner and getting news that your transportation wasn't working. It took us away from our rehearsal dinner. We tried to come to a compromise or find other solutions. The only thing the company was offering was a regular stretch limo for the same price as the classical car we had rented. That wasn't a fair option. All this time, my husband was dealing with their secretary who probably really had no power to really help us out. When we asked to speak to the owner, he REFUSED to talk to us. He did all the communicating through his secretary. They did offer a refund.

So finally when we decided this wasn't worth the headache the night before our wedding, we asked for a refund and that the full refund is to be expected in our account by the end of the week. We came back from our Honeymoon and we still did not receive the refund. We emailed. We called. More than we needed to and still the owner did not speak to us and the secretary could not confirm the refund has been made. She gave us the run around and finally said that the she hardly saw the owner and that he approves all the refunds and writes the checks. Weeks passed and we still did not receive the refund. We did a bank dispute.

Save yourself some head ache and give yourself a piece of mind and go with another company who cares and gives great customer service.They initially did when booking and taking your money, but when it was to time to deliver the services, they didn't care to give any kind of customer service. If they had given us a week in advance to find another solution or inform us of the issue -- we would have been more than understanding. BUT THE NIGHT BEFORE OUR WEDDING to give us bad news and to not offer a better deal for a limo we didn't contract for, is ridiculous.
I am sad to report that we requested a classic car and was contacted LESS THAN 24 hours before our contracted pick up that Read more...
I am sad to report that we requested a classic car and was contacted LESS THAN 24 hours before our contracted pick up that the car we booked months ago was not going to be available to pick us up. Imagine being at your rehearsal dinner and getting news that your transportation wasn't working. It took us away from our rehearsal dinner. We tried to come to a compromise or find other solutions. The only thing the company was offering was a regular stretch limo for the same price as the classical car we had rented. That wasn't a fair option. All this time, my husband was dealing with their secretary who probably really had no power to really help us out. When we asked to speak to the owner, he REFUSED to talk to us. He did all the communicating through his secretary. They did offer a refund.

So finally when we decided this wasn't worth the headache the night before our wedding, we asked for a refund and that the full refund is to be expected in our account by the end of the week. We came back from our Honeymoon and we still did not receive the refund. We emailed. We called. More than we needed to and still the owner did not speak to us and the secretary could not confirm the refund has been made. She gave us the run around and finally said that the she hardly saw the owner and that he approves all the refunds and writes the checks. Weeks passed and we still did not receive the refund. We did a bank dispute.

Save yourself some head ache and give yourself a piece of mind and go with another company who cares and gives great customer service.They initially did when booking and taking your money, but when it was to time to deliver the services, they didn't care to give any kind of customer service. If they had given us a week in advance to find another solution or inform us of the issue -- we would have been more than understanding. BUT THE NIGHT BEFORE OUR WEDDING to give us bad news and to not offer a better deal for a limo we didn't contract for, is ridiculous. Read less
Services Used: Transportation
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Miranda
Wedding:
5/25/2014
4.1/5.0
I worked with Prime for work and they do a great job and were knowledgeable and very flexible.
I worked with Prime for work and they do a great job and were knowledgeable and very flexible.
I worked with Prime for work and they do a great job and were knowledgeable and very flexible. Read less
Services Used: Transportation
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Katie
Wedding:
5/10/2014
0.2/5.0
Literally the worst vendor I've ever worked with - and I work with a lot of vendors. They have absolutely no semblance of an idea of what customer service is. The shuttle to transport our guests to the hotel never showed up - and no one from Prime bothered to call us even though they had contact information for myself, the groom, my maid of honor, my matron of honor, the hotel AND our venue. 72 hours after the wedding, I still hadn't heard from anyone, so I reached out and asked for a refund and for an explanation of why our vehicle never showed. The lady offered absolutely no explanation other than ONE sentence that said the vehicle had "equipment failure" and that my refund would post over the weekend. It's now been three weeks and I still don't have my refund and they've stopped answering any communication. This morning, I finally contacted my bank to dispute the charges since the services were never received. I have all communication with Prime and would be happy to share my experience with anyone who's interested in seeing how they treat their clientele. DO NOT BOOK WITH THEM!!!!!! Seriously. Bad. Idea.
Literally the worst vendor I've ever worked with - and I work with a lot of vendors. They have absolutely no semblance of Read more...
Literally the worst vendor I've ever worked with - and I work with a lot of vendors. They have absolutely no semblance of an idea of what customer service is. The shuttle to transport our guests to the hotel never showed up - and no one from Prime bothered to call us even though they had contact information for myself, the groom, my maid of honor, my matron of honor, the hotel AND our venue. 72 hours after the wedding, I still hadn't heard from anyone, so I reached out and asked for a refund and for an explanation of why our vehicle never showed. The lady offered absolutely no explanation other than ONE sentence that said the vehicle had "equipment failure" and that my refund would post over the weekend. It's now been three weeks and I still don't have my refund and they've stopped answering any communication. This morning, I finally contacted my bank to dispute the charges since the services were never received. I have all communication with Prime and would be happy to share my experience with anyone who's interested in seeing how they treat their clientele. DO NOT BOOK WITH THEM!!!!!! Seriously. Bad. Idea. Read less
Services Used: Transportation
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Jessica
Wedding:
4/5/2014
5.0/5.0
Great company! Really worked with us to save some money and had my best interests in mind the entire time. Were very professional and courteous. All transportation for the wedding went along as planned. They were on time, ready to go, and drove excellently. Would use again.
Great company! Really worked with us to save some money and had my best interests in mind the entire time. Were very Read more...
Great company! Really worked with us to save some money and had my best interests in mind the entire time. Were very professional and courteous. All transportation for the wedding went along as planned. They were on time, ready to go, and drove excellently. Would use again. Read less
Services Used: Transportation
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Rebekah
Wedding:
10/13/2013
2.2/5.0
The plans leading up to the day went pretty smoothly and the woman I dealt with was very accommodating and helpful in trying to get the right transportation for me. That's why I was SO surprised when the day came and the buses were late, got lost, asked MY guests for directions and where they were going, and OUR limo driver asked US for directions back to the hotel after the reception. The drivers basically seemed to have NO CLUE what they were doing or where they were going and relied on our guests which was totally unacceptable. I still haven't received a phone call that was promised from the owner NOR have I received the credit we are owed from being charged the wrong price. There's a reason they include the tip in the price of the transportation. GO WITH A DIFFERENT COMPANY SO YOU CAN HAVE PEACE OF MIND!
The plans leading up to the day went pretty smoothly and the woman I dealt with was very accommodating and helpful in Read more...
The plans leading up to the day went pretty smoothly and the woman I dealt with was very accommodating and helpful in trying to get the right transportation for me. That's why I was SO surprised when the day came and the buses were late, got lost, asked MY guests for directions and where they were going, and OUR limo driver asked US for directions back to the hotel after the reception. The drivers basically seemed to have NO CLUE what they were doing or where they were going and relied on our guests which was totally unacceptable. I still haven't received a phone call that was promised from the owner NOR have I received the credit we are owed from being charged the wrong price. There's a reason they include the tip in the price of the transportation. GO WITH A DIFFERENT COMPANY SO YOU CAN HAVE PEACE OF MIND! Read less
Services Used: Transportation
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Doug
Wedding:
10/12/2013
4.9/5.0
You guys were the best. Worked with me right up to the exact moment of picking up the bride and her father (me). The surprise and excitement in her eyes when your driver drove up made the day. Dressed neatly, both driver and detail of the 1941 Cadillac exactly fit the desire and mood of the entire event. Received many comments about the car and where we were able to find it. Definitely an older car, the driver coaxed it through its paces as my daughter and I drove up to the church and then my daughter and her new husband drove around town for photo opportunities enroute the reception. The driver was both polite and respectful, and in my daughters words "phenomenal". I was particularly impressed that the company worked with me for both distance covered and a tight timeline. All of that eased my mind with all the other details on my mind.
Thanx
Would do it again.
You guys were the best. Worked with me right up to the exact moment of picking up the bride and her father (me). The Read more...
You guys were the best. Worked with me right up to the exact moment of picking up the bride and her father (me). The surprise and excitement in her eyes when your driver drove up made the day. Dressed neatly, both driver and detail of the 1941 Cadillac exactly fit the desire and mood of the entire event. Received many comments about the car and where we were able to find it. Definitely an older car, the driver coaxed it through its paces as my daughter and I drove up to the church and then my daughter and her new husband drove around town for photo opportunities enroute the reception. The driver was both polite and respectful, and in my daughters words "phenomenal". I was particularly impressed that the company worked with me for both distance covered and a tight timeline. All of that eased my mind with all the other details on my mind.
Thanx
Would do it again. Read less
Services Used: Transportation
Prime Transportation responded with the following comments:

Thank you - it means a lot to us to be a special part of such carefully planned one-of-a-kind celebrations!
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Trish
Wedding:
9/20/2013
4.8/5.0
Prime Transportation was great - we reserved the 1941 Cadillac for our wedding and it was beautiful. It really tied the wedding together and gave it a beautiful vintage feel. My husband and his best man thought the car was really cool. I personally feel that this black vintage car is classier than a white rolls royce or Bentley, which can seem a little cheesey and too bridal, but that's just my opinion.

The driver was on time and super professional and accommodating for when we wanted to take pictures. We spoke to Susan on the phone who was extremely helpful when I had questions and was very responsive with our quote and reserving the car.

The 1941 Cadillac was also really roomy. I thought we would need the limousine, but i didn't have a very poofy dress so it was fine.
Prime Transportation was great - we reserved the 1941 Cadillac for our wedding and it was beautiful. It really tied the Read more...
Prime Transportation was great - we reserved the 1941 Cadillac for our wedding and it was beautiful. It really tied the wedding together and gave it a beautiful vintage feel. My husband and his best man thought the car was really cool. I personally feel that this black vintage car is classier than a white rolls royce or Bentley, which can seem a little cheesey and too bridal, but that's just my opinion.

The driver was on time and super professional and accommodating for when we wanted to take pictures. We spoke to Susan on the phone who was extremely helpful when I had questions and was very responsive with our quote and reserving the car.

The 1941 Cadillac was also really roomy. I thought we would need the limousine, but i didn't have a very poofy dress so it was fine. Read less
Services Used: Transportation
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Diem
Wedding:
9/1/2013
3.6/5.0
I hired Prime Transportation because they were the cheapest option. While I was initially nervous about the previous reviews about Prime, it worked out well. They showed up when they were supposed to and drove my guests to the venue without any major problem. There was only one glitch, at one point of the night they called last ride 20 minutes sooner than they should have. My "bus captain" informed them this was not what we discussed in the contract and so the driver came back one more time (at the correct time) to take the last bunch of us back to the hotel. Obviously this would have been a problem if the driver didn't agree to come back later but he did.

My only other comment is the manner of communication. It was not the most responsive, I waited over a week to receive a contract to sign after notifying them I'd like to move forward. When I had questions, it was hit or miss when I would hear back. Also I realize this may just be a strange pet-peeve of mine, but instead of typing out full email responses they would just type out answers to my questions in the body of my previous email. I also would occasionally receive phone calls where the person would launch into questions, not introducing themselves, so I would have no idea who was calling or asking me questions like "how would you like to pay for the deposit." This doesn't effect the actual driving of the shuttle, but it grates my nerves and I find it unprofessional. In the end it worked out fine, and there were no less-than-sober guests left behind at the wedding venue.
I hired Prime Transportation because they were the cheapest option. While I was initially nervous about the previous Read more...
I hired Prime Transportation because they were the cheapest option. While I was initially nervous about the previous reviews about Prime, it worked out well. They showed up when they were supposed to and drove my guests to the venue without any major problem. There was only one glitch, at one point of the night they called last ride 20 minutes sooner than they should have. My "bus captain" informed them this was not what we discussed in the contract and so the driver came back one more time (at the correct time) to take the last bunch of us back to the hotel. Obviously this would have been a problem if the driver didn't agree to come back later but he did.

My only other comment is the manner of communication. It was not the most responsive, I waited over a week to receive a contract to sign after notifying them I'd like to move forward. When I had questions, it was hit or miss when I would hear back. Also I realize this may just be a strange pet-peeve of mine, but instead of typing out full email responses they would just type out answers to my questions in the body of my previous email. I also would occasionally receive phone calls where the person would launch into questions, not introducing themselves, so I would have no idea who was calling or asking me questions like "how would you like to pay for the deposit." This doesn't effect the actual driving of the shuttle, but it grates my nerves and I find it unprofessional. In the end it worked out fine, and there were no less-than-sober guests left behind at the wedding venue. Read less
Services Used: Transportation
130x130 sq 1366940283242 kp16542
Anonymous
Wedding:
4/6/2013
5.0/5.0
Great Limo Service!!!! I rented the Limo bus for my wedding at Westfilds Marriott and my limo driver was on time and didn't ask any questions, knew right where to go and drive safely. BYOB is recommended. Great service from everybody. I had a tiny problem with my final bill, but with one phone, the problem was taken care of quickly! Great service andGreat Price!! I highly recommend!
Great Limo Service!!!! I rented the Limo bus for my wedding at Westfilds Marriott and my limo driver was on time and Read more...
Great Limo Service!!!! I rented the Limo bus for my wedding at Westfilds Marriott and my limo driver was on time and didn't ask any questions, knew right where to go and drive safely. BYOB is recommended. Great service from everybody. I had a tiny problem with my final bill, but with one phone, the problem was taken care of quickly! Great service andGreat Price!! I highly recommend! Read less
Services Used: Transportation
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Pam
Wedding:
10/27/2012
4.6/5.0
Prime transportation was a great value and our driver Earl was so kind and attentive to our every need. They were five minutes late but they called and let me know which I thought was such a nice thing to do.
Prime transportation was a great value and our driver Earl was so kind and attentive to our every need. They were five Read more...
Prime transportation was a great value and our driver Earl was so kind and attentive to our every need. They were five minutes late but they called and let me know which I thought was such a nice thing to do. Read less
Services Used: Transportation
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