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Prime Transportation

DC

LOCATION

Northern VA, Maryland and
DC US (map)
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

DC/MD/VA's distinguished FULL SERVICE wedding transportation experts since 1982. Choices include vintage classic cars, stretch limousines, and wedding guest shuttle bus transportation.... Read more
DC/MD/VA's distinguished FULL SERVICE wedding transportation experts since 1982. Choices include vintage classic cars, stretch limousines, and wedding guest shuttle bus transportation. At Prime we always strive to go beyond expectations, ensuring that each individual is given the highest level of customer service. See the fleet on our website, along with complete descriptions. Call one of our Wedding Specialists to learn more! Read less
Transportation

PHOTOS

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INFO FOR TRANSPORTATION

What types of cars do you have in your fleet?
Classic Car, Limousine - Standard, Limousine - Stretch, Motor Coach, Sedan, Shuttle, Van
Do you have liability insurance?
Yes

REVIEWS

3.7
out of 5.0
3.8/5.0
3.4/5.0
3.6/5.0
3.8/5.0
3.7/5.0
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Katie
Wedding:
5/10/2014
0.2/5.0
Literally the worst vendor I've ever worked with - and I work with a lot of vendors. They have absolutely no semblance of an idea of what customer service is. The shuttle to transport our guests to the hotel never showed up - and no one from Prime bothered to call us even though they had contact information for myself, the groom, my maid of honor, my matron of honor, the hotel AND our venue. 72 hours after the wedding, I still hadn't heard from anyone, so I reached out and asked for a refund and for an explanation of why our vehicle never showed. The lady offered absolutely no explanation other than ONE sentence that said the vehicle had "equipment failure" and that my refund would post over the weekend. It's now been three weeks and I still don't have my refund and they've stopped answering any communication. This morning, I finally contacted my bank to dispute the charges since the services were never received. I have all communication with Prime and would be happy to share my experience with anyone who's interested in seeing how they treat their clientele. DO NOT BOOK WITH THEM!!!!!! Seriously. Bad. Idea.
Literally the worst vendor I've ever worked with - and I work with a lot of vendors. They have absolutely no semblance of Read more...
Literally the worst vendor I've ever worked with - and I work with a lot of vendors. They have absolutely no semblance of an idea of what customer service is. The shuttle to transport our guests to the hotel never showed up - and no one from Prime bothered to call us even though they had contact information for myself, the groom, my maid of honor, my matron of honor, the hotel AND our venue. 72 hours after the wedding, I still hadn't heard from anyone, so I reached out and asked for a refund and for an explanation of why our vehicle never showed. The lady offered absolutely no explanation other than ONE sentence that said the vehicle had "equipment failure" and that my refund would post over the weekend. It's now been three weeks and I still don't have my refund and they've stopped answering any communication. This morning, I finally contacted my bank to dispute the charges since the services were never received. I have all communication with Prime and would be happy to share my experience with anyone who's interested in seeing how they treat their clientele. DO NOT BOOK WITH THEM!!!!!! Seriously. Bad. Idea. Read less
Services Used: Transportation
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Jessica
Wedding:
4/5/2014
5.0/5.0
Great company! Really worked with us to save some money and had my best interests in mind the entire time. Were very professional and courteous. All transportation for the wedding went along as planned. They were on time, ready to go, and drove excellently. Would use again.
Great company! Really worked with us to save some money and had my best interests in mind the entire time. Were very Read more...
Great company! Really worked with us to save some money and had my best interests in mind the entire time. Were very professional and courteous. All transportation for the wedding went along as planned. They were on time, ready to go, and drove excellently. Would use again. Read less
Services Used: Transportation
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Rebekah
Wedding:
10/13/2013
2.2/5.0
The plans leading up to the day went pretty smoothly and the woman I dealt with was very accommodating and helpful in trying to get the right transportation for me. That's why I was SO surprised when the day came and the buses were late, got lost, asked MY guests for directions and where they were going, and OUR limo driver asked US for directions back to the hotel after the reception. The drivers basically seemed to have NO CLUE what they were doing or where they were going and relied on our guests which was totally unacceptable. I still haven't received a phone call that was promised from the owner NOR have I received the credit we are owed from being charged the wrong price. There's a reason they include the tip in the price of the transportation. GO WITH A DIFFERENT COMPANY SO YOU CAN HAVE PEACE OF MIND!
The plans leading up to the day went pretty smoothly and the woman I dealt with was very accommodating and helpful in Read more...
The plans leading up to the day went pretty smoothly and the woman I dealt with was very accommodating and helpful in trying to get the right transportation for me. That's why I was SO surprised when the day came and the buses were late, got lost, asked MY guests for directions and where they were going, and OUR limo driver asked US for directions back to the hotel after the reception. The drivers basically seemed to have NO CLUE what they were doing or where they were going and relied on our guests which was totally unacceptable. I still haven't received a phone call that was promised from the owner NOR have I received the credit we are owed from being charged the wrong price. There's a reason they include the tip in the price of the transportation. GO WITH A DIFFERENT COMPANY SO YOU CAN HAVE PEACE OF MIND! Read less
Services Used: Transportation
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Doug
Wedding:
10/12/2013
4.9/5.0
You guys were the best. Worked with me right up to the exact moment of picking up the bride and her father (me). The surprise and excitement in her eyes when your driver drove up made the day. Dressed neatly, both driver and detail of the 1941 Cadillac exactly fit the desire and mood of the entire event. Received many comments about the car and where we were able to find it. Definitely an older car, the driver coaxed it through its paces as my daughter and I drove up to the church and then my daughter and her new husband drove around town for photo opportunities enroute the reception. The driver was both polite and respectful, and in my daughters words "phenomenal". I was particularly impressed that the company worked with me for both distance covered and a tight timeline. All of that eased my mind with all the other details on my mind.
Thanx
Would do it again.
You guys were the best. Worked with me right up to the exact moment of picking up the bride and her father (me). The Read more...
You guys were the best. Worked with me right up to the exact moment of picking up the bride and her father (me). The surprise and excitement in her eyes when your driver drove up made the day. Dressed neatly, both driver and detail of the 1941 Cadillac exactly fit the desire and mood of the entire event. Received many comments about the car and where we were able to find it. Definitely an older car, the driver coaxed it through its paces as my daughter and I drove up to the church and then my daughter and her new husband drove around town for photo opportunities enroute the reception. The driver was both polite and respectful, and in my daughters words "phenomenal". I was particularly impressed that the company worked with me for both distance covered and a tight timeline. All of that eased my mind with all the other details on my mind.
Thanx
Would do it again. Read less
Services Used: Transportation
Prime Transportation responded with the following comments:

Thank you - it means a lot to us to be a special part of such carefully planned one-of-a-kind celebrations!
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Trish
Wedding:
9/20/2013
4.8/5.0
Prime Transportation was great - we reserved the 1941 Cadillac for our wedding and it was beautiful. It really tied the wedding together and gave it a beautiful vintage feel. My husband and his best man thought the car was really cool. I personally feel that this black vintage car is classier than a white rolls royce or Bentley, which can seem a little cheesey and too bridal, but that's just my opinion.

The driver was on time and super professional and accommodating for when we wanted to take pictures. We spoke to Susan on the phone who was extremely helpful when I had questions and was very responsive with our quote and reserving the car.

The 1941 Cadillac was also really roomy. I thought we would need the limousine, but i didn't have a very poofy dress so it was fine.
Prime Transportation was great - we reserved the 1941 Cadillac for our wedding and it was beautiful. It really tied the Read more...
Prime Transportation was great - we reserved the 1941 Cadillac for our wedding and it was beautiful. It really tied the wedding together and gave it a beautiful vintage feel. My husband and his best man thought the car was really cool. I personally feel that this black vintage car is classier than a white rolls royce or Bentley, which can seem a little cheesey and too bridal, but that's just my opinion.

The driver was on time and super professional and accommodating for when we wanted to take pictures. We spoke to Susan on the phone who was extremely helpful when I had questions and was very responsive with our quote and reserving the car.

The 1941 Cadillac was also really roomy. I thought we would need the limousine, but i didn't have a very poofy dress so it was fine. Read less
Services Used: Transportation
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Diem
Wedding:
9/1/2013
3.6/5.0
I hired Prime Transportation because they were the cheapest option. While I was initially nervous about the previous reviews about Prime, it worked out well. They showed up when they were supposed to and drove my guests to the venue without any major problem. There was only one glitch, at one point of the night they called last ride 20 minutes sooner than they should have. My "bus captain" informed them this was not what we discussed in the contract and so the driver came back one more time (at the correct time) to take the last bunch of us back to the hotel. Obviously this would have been a problem if the driver didn't agree to come back later but he did.

My only other comment is the manner of communication. It was not the most responsive, I waited over a week to receive a contract to sign after notifying them I'd like to move forward. When I had questions, it was hit or miss when I would hear back. Also I realize this may just be a strange pet-peeve of mine, but instead of typing out full email responses they would just type out answers to my questions in the body of my previous email. I also would occasionally receive phone calls where the person would launch into questions, not introducing themselves, so I would have no idea who was calling or asking me questions like "how would you like to pay for the deposit." This doesn't effect the actual driving of the shuttle, but it grates my nerves and I find it unprofessional. In the end it worked out fine, and there were no less-than-sober guests left behind at the wedding venue.
I hired Prime Transportation because they were the cheapest option. While I was initially nervous about the previous Read more...
I hired Prime Transportation because they were the cheapest option. While I was initially nervous about the previous reviews about Prime, it worked out well. They showed up when they were supposed to and drove my guests to the venue without any major problem. There was only one glitch, at one point of the night they called last ride 20 minutes sooner than they should have. My "bus captain" informed them this was not what we discussed in the contract and so the driver came back one more time (at the correct time) to take the last bunch of us back to the hotel. Obviously this would have been a problem if the driver didn't agree to come back later but he did.

My only other comment is the manner of communication. It was not the most responsive, I waited over a week to receive a contract to sign after notifying them I'd like to move forward. When I had questions, it was hit or miss when I would hear back. Also I realize this may just be a strange pet-peeve of mine, but instead of typing out full email responses they would just type out answers to my questions in the body of my previous email. I also would occasionally receive phone calls where the person would launch into questions, not introducing themselves, so I would have no idea who was calling or asking me questions like "how would you like to pay for the deposit." This doesn't effect the actual driving of the shuttle, but it grates my nerves and I find it unprofessional. In the end it worked out fine, and there were no less-than-sober guests left behind at the wedding venue. Read less
Services Used: Transportation
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Anonymous
Wedding:
4/6/2013
5.0/5.0
Great Limo Service!!!! I rented the Limo bus for my wedding at Westfilds Marriott and my limo driver was on time and didn't ask any questions, knew right where to go and drive safely. BYOB is recommended. Great service from everybody. I had a tiny problem with my final bill, but with one phone, the problem was taken care of quickly! Great service andGreat Price!! I highly recommend!
Great Limo Service!!!! I rented the Limo bus for my wedding at Westfilds Marriott and my limo driver was on time and Read more...
Great Limo Service!!!! I rented the Limo bus for my wedding at Westfilds Marriott and my limo driver was on time and didn't ask any questions, knew right where to go and drive safely. BYOB is recommended. Great service from everybody. I had a tiny problem with my final bill, but with one phone, the problem was taken care of quickly! Great service andGreat Price!! I highly recommend! Read less
Services Used: Transportation
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Pam
Wedding:
10/27/2012
4.6/5.0
Prime transportation was a great value and our driver Earl was so kind and attentive to our every need. They were five minutes late but they called and let me know which I thought was such a nice thing to do.
Prime transportation was a great value and our driver Earl was so kind and attentive to our every need. They were five Read more...
Prime transportation was a great value and our driver Earl was so kind and attentive to our every need. They were five minutes late but they called and let me know which I thought was such a nice thing to do. Read less
Services Used: Transportation
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Gen
Wedding:
10/13/2012
0.8/5.0
Horribly AWFUL!!!!!! Initially, when we met them at a wedding expo, they seemed to be on the ball. After I talked to PJ, the owner, her ideals of customer service coincided with mine. HOWEVER, their delivery fell well below par! I would wait for MONTHS for e-mail replies, finally forced to call PJ. In the process of going to look at the cars, I was called by 3 different individuals asking if I was interested in coming to look at cars (the day before I was already scheduled to come look), interested in their company (again, after I was already scheduled to look at cars) and later by the accounting department asking where my payment was (after I already told PJ I REFUSED to pay them until I spoke with her because their lack of correspondence when necessary was nothing near stellar - resulting in payment after I spoke to PJ, but she never conveyed that to accounting, which she said she would). In the process, PJ offered a discount, apologizing and claiming that it would change - it never did. So horribly, in fact, I found out the Thursday before my wedding that the car we requested was not available, it had been in service for 2 weeks, and NO ONE bothered to call me to let me know.

Now to the best part:
On the day of my wedding, all ready to go, guess who doesn't show up? That's right, Prime Transportation. When the alternative vehicle came to pick me up, the limo bus that was supposed to transport my bridal party did not. Our driver called him and he said he would be there shortly. He dropped off the guys at 1:15-1:30, was supposed to pick up my girls at 1:30 - 1:45, but did not show up until 2:20. We found out later that apparently, his schedule that PJ and I had gone over did not matter and he had an Elevation Burger cup in his car (which is conveniently located at the midpoint between the church and my residence). I WAS LATE TO THE WEDDING!!! This was a huge inconvenience to the church, that delayed confessions to get as many pics as possible.
Horribly AWFUL!!!!!! Initially, when we met them at a wedding expo, they seemed to be on the ball. After I talked to PJ, Read more...
Horribly AWFUL!!!!!! Initially, when we met them at a wedding expo, they seemed to be on the ball. After I talked to PJ, the owner, her ideals of customer service coincided with mine. HOWEVER, their delivery fell well below par! I would wait for MONTHS for e-mail replies, finally forced to call PJ. In the process of going to look at the cars, I was called by 3 different individuals asking if I was interested in coming to look at cars (the day before I was already scheduled to come look), interested in their company (again, after I was already scheduled to look at cars) and later by the accounting department asking where my payment was (after I already told PJ I REFUSED to pay them until I spoke with her because their lack of correspondence when necessary was nothing near stellar - resulting in payment after I spoke to PJ, but she never conveyed that to accounting, which she said she would). In the process, PJ offered a discount, apologizing and claiming that it would change - it never did. So horribly, in fact, I found out the Thursday before my wedding that the car we requested was not available, it had been in service for 2 weeks, and NO ONE bothered to call me to let me know.

Now to the best part:
On the day of my wedding, all ready to go, guess who doesn't show up? That's right, Prime Transportation. When the alternative vehicle came to pick me up, the limo bus that was supposed to transport my bridal party did not. Our driver called him and he said he would be there shortly. He dropped off the guys at 1:15-1:30, was supposed to pick up my girls at 1:30 - 1:45, but did not show up until 2:20. We found out later that apparently, his schedule that PJ and I had gone over did not matter and he had an Elevation Burger cup in his car (which is conveniently located at the midpoint between the church and my residence). I WAS LATE TO THE WEDDING!!! This was a huge inconvenience to the church, that delayed confessions to get as many pics as possible. Read less
Services Used: Transportation
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Kathy
Wedding:
9/22/2012
4.4/5.0
We loved the antique car we rented from Prime Transportation. We had difficulty with communication but on the day of, the car picked up my father-in-law on time and was ready when we finished the wedding ceremony to get us to the reception. The pictures with the car were amazing! The driver was kind and friendly.
We loved the antique car we rented from Prime Transportation. We had difficulty with communication but on the day of, the Read more...
We loved the antique car we rented from Prime Transportation. We had difficulty with communication but on the day of, the car picked up my father-in-law on time and was ready when we finished the wedding ceremony to get us to the reception. The pictures with the car were amazing! The driver was kind and friendly. Read less
Services Used: Transportation
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Kathy
Wedding:
9/22/2012
4.9/5.0
We loved having a fancy car for our wedding day. The driver was a little confused on the directions, but it was a wonderful ride and the pictures with the car are fabulous!
We loved having a fancy car for our wedding day. The driver was a little confused on the directions, but it was a Read more...
We loved having a fancy car for our wedding day. The driver was a little confused on the directions, but it was a wonderful ride and the pictures with the car are fabulous! Read less
Services Used: Transportation
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Patty
Wedding:
7/14/2012
5.0/5.0
We loved our limo driver. Very funny guy. He arrived early and was very patient with us when we made our stops. We really appreciate his professionalism. It was a great day!
We loved our limo driver. Very funny guy. He arrived early and was very patient with us when we made our stops. We really Read more...
We loved our limo driver. Very funny guy. He arrived early and was very patient with us when we made our stops. We really appreciate his professionalism. It was a great day! Read less
Services Used: Transportation
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Samantha
Wedding:
5/27/2012
3.1/5.0
When I first spoke with Prime Transportation I gave them all of my information about putting together a shuttle for my wedding between the hotel and wedding location. I was told I'd be contacted shortly with a quote. When I didn't hear back I kept calling and when I finally got a hold of someone it took them a while to find my initial information, they then had to call me back again to give me the quote because my inital request fell through the cracks. After I finally received the quote and signed the contract things were fine. although they were definitly not cheap. I was able to figure out my timeline with them and when I needed to change the timeline shortly before the wedding they were accomodating. The day of the shuttle ran well as far as I heard, the bus itself was very nice. However, the last shuttle to leave the wedding location apparently never came. I found out the next day that a bunch of our friends had to call the bus comany they used (luckily someone remembered the name on the side of the bus) to get someone out there to drive them back to the hotel that night.
When I first spoke with Prime Transportation I gave them all of my information about putting together a shuttle for my Read more...
When I first spoke with Prime Transportation I gave them all of my information about putting together a shuttle for my wedding between the hotel and wedding location. I was told I'd be contacted shortly with a quote. When I didn't hear back I kept calling and when I finally got a hold of someone it took them a while to find my initial information, they then had to call me back again to give me the quote because my inital request fell through the cracks. After I finally received the quote and signed the contract things were fine. although they were definitly not cheap. I was able to figure out my timeline with them and when I needed to change the timeline shortly before the wedding they were accomodating. The day of the shuttle ran well as far as I heard, the bus itself was very nice. However, the last shuttle to leave the wedding location apparently never came. I found out the next day that a bunch of our friends had to call the bus comany they used (luckily someone remembered the name on the side of the bus) to get someone out there to drive them back to the hotel that night. Read less
Services Used: Transportation
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Joann
Wedding:
5/19/2012
4.6/5.0
I did not give a higher rating for responsiveness because some of my emails were either not received or not acknowledged and a call or two of mine were not returned. Aside from that wrinkle, the 1941 Cadillac limo is a great car. Our driver, Frank, went above and beyond. We lost our 'just married' sign along the way and while we were stopped for another photo op, Frank secretly went back to the spot where we lost our sign and put it back on the car. Sadly, the sign blew off again, but he was so sweet to even bother with it when the groom and I were too happy to care! If we need another vintage Cadillac or a special event vehicle, we'll call Prime just to have Frank be our transporter again.
I did not give a higher rating for responsiveness because some of my emails were either not received or not acknowledged Read more...
I did not give a higher rating for responsiveness because some of my emails were either not received or not acknowledged and a call or two of mine were not returned. Aside from that wrinkle, the 1941 Cadillac limo is a great car. Our driver, Frank, went above and beyond. We lost our 'just married' sign along the way and while we were stopped for another photo op, Frank secretly went back to the spot where we lost our sign and put it back on the car. Sadly, the sign blew off again, but he was so sweet to even bother with it when the groom and I were too happy to care! If we need another vintage Cadillac or a special event vehicle, we'll call Prime just to have Frank be our transporter again. Read less
Services Used: Transportation
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leaton81311
Wedding:
8/13/2011
5.0/5.0
We actually used Prime Transportation for my bachelorette party and for the wedding and the service was wonderful. Our driver for the bachelorette Chris was wonderful- we used one of the new buses and it was amazing! On the wedding day we had both a shuttle and a bus pick our guest up from the hotel and take them to the ceremony/reception location. The transportation was on time and in great condition. We felt that the service, price and professionalism of prime transportation made it the best company for us to work with. I would recommend Prime Transportation to anyone. The customer service from start to finish was wonderful and bus/shuttles were in great condition. I wish we had enough in the budget for an old time car because they had some really nice ones to pick from. Thank you prime for making me not worry about my guest getting to the wedding on time and making sure everyone got home safe!
We actually used Prime Transportation for my bachelorette party and for the wedding and the service was wonderful. Our Read more...
We actually used Prime Transportation for my bachelorette party and for the wedding and the service was wonderful. Our driver for the bachelorette Chris was wonderful- we used one of the new buses and it was amazing! On the wedding day we had both a shuttle and a bus pick our guest up from the hotel and take them to the ceremony/reception location. The transportation was on time and in great condition. We felt that the service, price and professionalism of prime transportation made it the best company for us to work with. I would recommend Prime Transportation to anyone. The customer service from start to finish was wonderful and bus/shuttles were in great condition. I wish we had enough in the budget for an old time car because they had some really nice ones to pick from. Thank you prime for making me not worry about my guest getting to the wedding on time and making sure everyone got home safe! Read less
Services Used: Transportation
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Grace
Wedding:
5/28/2011
0.1/5.0
Prime Transportation turned out to be a TERRIBLE vendor. They were responsive and helpful on the phone when we were making arrangements, and I selected this vendor because they specialize in handling weddings. I talked with the company rep 2 times during the week before the wedding to make sure they understood the exact arrangements. I arranged for 2 shuttle buses to pick up guests at 2 different hotels, bring them to the wedding and reception, and then return them to their hotels after the reception. I also arranged for one of the shuttles to take the guests from the wedding to the reception, and then return to the church to pick up the bridal party after the post-ceremony photo shoot. The shuttle bus was a NO SHOW for the bridal party! We had to cram all of the bridal party into a few available cars at the church and drive to the reception ourselves. Prime's negligence forced my husband and me to miss the first hour of our own wedding reception. When we got to the reception, the shuttle bus was sitting in the parking lot with the driver inside chatting on his cell phone. He said he had no instructions to return to the church to pick up the bridal party. After the wedding, I heard complaints from some of my wedding guests about the service they received. One bus was assigned to pick up 2 families with babies in child safety seats. The mothers complained that the driver pulled the bus into traffic before they had a chance to strap in their babies, and one toddler almost fell out of her seat. After the reception was over, the other bus, which had delivered about 35 guests to the reception, left the reception to go back to the hotels with only about 6 passengers on board, leaving the other 29 or so stranded at the reception at midnight. Someone in the group called the company dispatcher. She sent the bus back to the reception to retrieve the rest of the guests, but they had to wait in a parking lot for about 30 minutes. The only reason why I am giving this company 1 star is because we also arranged for the 1941 Cadillac limo to take my husband and me from the reception to our hotel. This was the only part of our arrangement that worked, and it was very nice. The driver was polite, and gave us a little "tour" of downtown Washington before delivering us to our hotel. When I requested a refund of my $2300 fee (or at least the portion that covered the buses), Prime Transportation offered to refund a whopping $300, which is the equivalent to the gratuity they padded into the price! I am mad enough about this to be considering filing a lawsuit in small claims court. I think I have a good case. Unless you don't mind getting stranded, or having your guests stranded, on your wedding day, DO NOT USE THIS VENDOR.
Prime Transportation turned out to be a TERRIBLE vendor. They were responsive and helpful on the phone when we were making Read more...
Prime Transportation turned out to be a TERRIBLE vendor. They were responsive and helpful on the phone when we were making arrangements, and I selected this vendor because they specialize in handling weddings. I talked with the company rep 2 times during the week before the wedding to make sure they understood the exact arrangements. I arranged for 2 shuttle buses to pick up guests at 2 different hotels, bring them to the wedding and reception, and then return them to their hotels after the reception. I also arranged for one of the shuttles to take the guests from the wedding to the reception, and then return to the church to pick up the bridal party after the post-ceremony photo shoot. The shuttle bus was a NO SHOW for the bridal party! We had to cram all of the bridal party into a few available cars at the church and drive to the reception ourselves. Prime's negligence forced my husband and me to miss the first hour of our own wedding reception. When we got to the reception, the shuttle bus was sitting in the parking lot with the driver inside chatting on his cell phone. He said he had no instructions to return to the church to pick up the bridal party. After the wedding, I heard complaints from some of my wedding guests about the service they received. One bus was assigned to pick up 2 families with babies in child safety seats. The mothers complained that the driver pulled the bus into traffic before they had a chance to strap in their babies, and one toddler almost fell out of her seat. After the reception was over, the other bus, which had delivered about 35 guests to the reception, left the reception to go back to the hotels with only about 6 passengers on board, leaving the other 29 or so stranded at the reception at midnight. Someone in the group called the company dispatcher. She sent the bus back to the reception to retrieve the rest of the guests, but they had to wait in a parking lot for about 30 minutes. The only reason why I am giving this company 1 star is because we also arranged for the 1941 Cadillac limo to take my husband and me from the reception to our hotel. This was the only part of our arrangement that worked, and it was very nice. The driver was polite, and gave us a little "tour" of downtown Washington before delivering us to our hotel. When I requested a refund of my $2300 fee (or at least the portion that covered the buses), Prime Transportation offered to refund a whopping $300, which is the equivalent to the gratuity they padded into the price! I am mad enough about this to be considering filing a lawsuit in small claims court. I think I have a good case. Unless you don't mind getting stranded, or having your guests stranded, on your wedding day, DO NOT USE THIS VENDOR. Read less
Services Used: Transportation
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Jaha699
Wedding:
5/26/2011
4.7/5.0
The people at Prime were great! Their prices were better than anyone's in the area and TOM is the greatest, sweetest, most thoughtful guy you could ever want as your driver. When we visited their lot to choose a car, he gave my husband and I a detailed tour of the vehicles and included lots of information about each car, which helped our decision greatly. They were punctual and pleasant to work with and I would certainly hire them again!
The people at Prime were great! Their prices were better than anyone's in the area and TOM is the greatest, sweetest, most Read more...
The people at Prime were great! Their prices were better than anyone's in the area and TOM is the greatest, sweetest, most thoughtful guy you could ever want as your driver. When we visited their lot to choose a car, he gave my husband and I a detailed tour of the vehicles and included lots of information about each car, which helped our decision greatly. They were punctual and pleasant to work with and I would certainly hire them again! Read less
Services Used: Transportation
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Lindsey
Wedding:
9/25/2010
5.0/5.0
great company to work with! we were able to rent a 1943 Cadillac for our get away car! it was the perfect ending to our wedding day. the driver was very friendly and worked with the photographer so we could capture photos of us leaving the reception!
great company to work with! we were able to rent a 1943 Cadillac for our get away car! it was the perfect ending to our Read more...
great company to work with! we were able to rent a 1943 Cadillac for our get away car! it was the perfect ending to our wedding day. the driver was very friendly and worked with the photographer so we could capture photos of us leaving the reception! Read less
Services Used: Transportation
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Maria
Wedding:
5/22/2010
0.2/5.0
HORRIBLE company!!!! The only reason they get ONE star is because BEFORE I signed the contract they were great...once they had my money it went to hell.
ON my wedding day the car was 15 minutes late before I called to find out what was going on, the dispatcher didnt know, the driver never called anyone that he was PARKED in PLANNED traffic. There had been major road work advertised for weeks to be happening on my wedding day, the company that has their only business as DIRVING did not plan. 15 mins after he should have been at my door, he was over an hour away. I had to throw my dress in my trunk and drive to my wedding, making me 25 mins late to walk down the aisle- never mind the 45 mins of photography wasted. THEN he gets LOST going to my reception- another 25 mins late there. I paid for 5 hours, got 40 mins, and lost over an hour of my photo, reception, etc.
the company at first was sooooo sorry and said I would get that refund since it was their fault, after 2 months nothing. They finally agreed to HALF a refund.
Once they agreed to half the refund, it was supposed to be processed that week. A MONTH LATER I called and found out it had been "lost" in paperwork and never got processed...whoops!
bottom line: this company RUINED MY WEDDING DAY. I was late to everything, I lost an hour of my reception and had to rush and cut countless things planned in order to fit everything into my wedding day. DO NOT USE THIS COMPANY IF YOU WANT TO ENJOY YOUR WEDDING DAY!!!!!!!!
HORRIBLE company!!!! The only reason they get ONE star is because BEFORE I signed the contract they were great...once they Read more...
HORRIBLE company!!!! The only reason they get ONE star is because BEFORE I signed the contract they were great...once they had my money it went to hell.
ON my wedding day the car was 15 minutes late before I called to find out what was going on, the dispatcher didnt know, the driver never called anyone that he was PARKED in PLANNED traffic. There had been major road work advertised for weeks to be happening on my wedding day, the company that has their only business as DIRVING did not plan. 15 mins after he should have been at my door, he was over an hour away. I had to throw my dress in my trunk and drive to my wedding, making me 25 mins late to walk down the aisle- never mind the 45 mins of photography wasted. THEN he gets LOST going to my reception- another 25 mins late there. I paid for 5 hours, got 40 mins, and lost over an hour of my photo, reception, etc.
the company at first was sooooo sorry and said I would get that refund since it was their fault, after 2 months nothing. They finally agreed to HALF a refund.
Once they agreed to half the refund, it was supposed to be processed that week. A MONTH LATER I called and found out it had been "lost" in paperwork and never got processed...whoops!
bottom line: this company RUINED MY WEDDING DAY. I was late to everything, I lost an hour of my reception and had to rush and cut countless things planned in order to fit everything into my wedding day. DO NOT USE THIS COMPANY IF YOU WANT TO ENJOY YOUR WEDDING DAY!!!!!!!! Read less
Services Used: Transportation
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Buettnerwedding
Wedding:
5/15/2010
5.0/5.0
5 STARS!!!!! wonderful EVERYTHING.... Highly reccommend this vendor to anyone looking for a limo or antique car for their special day
5 STARS!!!!! wonderful EVERYTHING.... Highly reccommend this vendor to anyone looking for a limo or antique car for their Read more...
5 STARS!!!!! wonderful EVERYTHING.... Highly reccommend this vendor to anyone looking for a limo or antique car for their special day Read less
Services Used: Transportation
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amkidd
Wedding:
5/23/2009
5.0/5.0
We reserved the 1941 Cadillac and a 3 hours DC Monument Tour after our wedding. Our driver was great. He was very friendly and even offered to take pictures of us at the stops. It was nice to just sit back and relax after all the festivities. It was a lot of fun and I recommend others giving it a try.
We reserved the 1941 Cadillac and a 3 hours DC Monument Tour after our wedding. Our driver was great. He was very friendly Read more...
We reserved the 1941 Cadillac and a 3 hours DC Monument Tour after our wedding. Our driver was great. He was very friendly and even offered to take pictures of us at the stops. It was nice to just sit back and relax after all the festivities. It was a lot of fun and I recommend others giving it a try. Read less
Services Used: Transportation
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GrapesGirl
Wedding:
9/20/2008
4.6/5.0
Excellent! Anne at Prime Transportation was incredible to work with- we spent over an hour on the phone talking through the day's activities so that she could ensure that we had all of our transportation needs covered. She gave me some great advice on how to organize the activities and made sure we had adequate coverage without paying for something we didn't need.

On the day of the wedding, our vehicles were all on time and ready to go (even when we weren't!) and they surprised us by upgrading our 'getaway' car from a sedan to a limo. I highly recommend working with Prime Transportation.
Excellent! Anne at Prime Transportation was incredible to work with- we spent over an hour on the phone talking through Read more...
Excellent! Anne at Prime Transportation was incredible to work with- we spent over an hour on the phone talking through the day's activities so that she could ensure that we had all of our transportation needs covered. She gave me some great advice on how to organize the activities and made sure we had adequate coverage without paying for something we didn't need.

On the day of the wedding, our vehicles were all on time and ready to go (even when we weren't!) and they surprised us by upgrading our 'getaway' car from a sedan to a limo. I highly recommend working with Prime Transportation. Read less
Services Used: Transportation
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cindylou100
Wedding:
8/30/2008
5.0/5.0
Prime transportation did a perfect job as the transportation vendor for our wedding. I wasn't going to get a limo and literally 10 days before the wedding decided I should get one. Prime was there almost an hour early waiting for me in the driveway. They were super professional and it just made getting to the ceremony so hassle free and easy. I would highly recommend Prime.
Prime transportation did a perfect job as the transportation vendor for our wedding. I wasn't going to get a limo and Read more...
Prime transportation did a perfect job as the transportation vendor for our wedding. I wasn't going to get a limo and literally 10 days before the wedding decided I should get one. Prime was there almost an hour early waiting for me in the driveway. They were super professional and it just made getting to the ceremony so hassle free and easy. I would highly recommend Prime. Read less
Services Used: Transportation
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Brenda
Wedding:
8/9/2008
4.0/5.0
We were quite pleased with Prime Transportation. The drivers were very professional and nice. They showed up early and were good drivers. The staff who we worked with to set up the transportation service were also very helpful.

The only problem we had was that the drivers had not-so-gerat directions to the chapel, and we got a bit lost for a few minutes. but I was able to guide the drivers to our chapel, and all was fine.
We were quite pleased with Prime Transportation. The drivers were very professional and nice. They showed up early and Read more...
We were quite pleased with Prime Transportation. The drivers were very professional and nice. They showed up early and were good drivers. The staff who we worked with to set up the transportation service were also very helpful.

The only problem we had was that the drivers had not-so-gerat directions to the chapel, and we got a bit lost for a few minutes. but I was able to guide the drivers to our chapel, and all was fine. Read less
Services Used: Transportation
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Kristin
Wedding:
7/19/2008
4.7/5.0
I highly recommend Prime Transportation. We had 3 different buses and one limo with fairly involved schedules and there was not one problem. The drivers were all very courteous and knew exactly what to do and where to be. Everyone I dealt with in the office was also very professional. I give them 3 1/2 stars for responsiveness because after I sent in the initial deposit I did not hear back from them with a confirmation. I had to call a couple of times to confirm. But, after that I had no problem getting a hold of them and they quickly sent me email confirmations after I had to make a few changes. I definitely recommend.
I highly recommend Prime Transportation. We had 3 different buses and one limo with fairly involved schedules and there Read more...
I highly recommend Prime Transportation. We had 3 different buses and one limo with fairly involved schedules and there was not one problem. The drivers were all very courteous and knew exactly what to do and where to be. Everyone I dealt with in the office was also very professional. I give them 3 1/2 stars for responsiveness because after I sent in the initial deposit I did not hear back from them with a confirmation. I had to call a couple of times to confirm. But, after that I had no problem getting a hold of them and they quickly sent me email confirmations after I had to make a few changes. I definitely recommend. Read less
Services Used: Transportation
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AZent
Wedding:
6/21/2008
5.0/5.0
The shuttles were on time and everything ran extremely smoothly. Highly recommended transportation provider!!!
The shuttles were on time and everything ran extremely smoothly. Highly recommended transportation provider!!!
The shuttles were on time and everything ran extremely smoothly. Highly recommended transportation provider!!! Read less
Services Used: Transportation
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dcwedding2008
Wedding:
5/17/2008
4.0/5.0
Prime did a very good job, especially compared to the other company we used for transportation. We had a large limo that transported my fiance and his family, then me and my family, to the Meridian. Apparently the driver was late picking up my fiance (the first stop), but he was early picking me up so it didn't affect the timing of the day at all. The driver was so nice, helped me get in and out of the limo in my dress (easier said than done I learned). We had the same driver take us back to the hotel after the wedding, and he was early then as well. The cars were very clean and in excellent condition. Very professional, I would definitely use them again.
Prime did a very good job, especially compared to the other company we used for transportation. We had a large limo that Read more...
Prime did a very good job, especially compared to the other company we used for transportation. We had a large limo that transported my fiance and his family, then me and my family, to the Meridian. Apparently the driver was late picking up my fiance (the first stop), but he was early picking me up so it didn't affect the timing of the day at all. The driver was so nice, helped me get in and out of the limo in my dress (easier said than done I learned). We had the same driver take us back to the hotel after the wedding, and he was early then as well. The cars were very clean and in excellent condition. Very professional, I would definitely use them again. Read less
Services Used: Transportation
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dabernathy
Wedding:
5/17/2008
1.0/5.0
The shuttle did not go back and forth and half of our guests never made it to the cocktail hour. It was terrible and the company has not been willing to give us any money back as of yet. We are taking it to the senior manager.
The shuttle did not go back and forth and half of our guests never made it to the cocktail hour. It was terrible and the Read more...
The shuttle did not go back and forth and half of our guests never made it to the cocktail hour. It was terrible and the company has not been willing to give us any money back as of yet. We are taking it to the senior manager. Read less
Services Used: Transportation
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Susan
Wedding:
5/17/2008
4.1/5.0
I was pleased with their service, which was a minibus to take our guests to and from the hotel to the ceremony/reception site. I had a little bit of a problem with them charging the wrong credit card and refusing to change it afterwards (I had opened up a special low-interest card just for wedding expenses, and they didnt ask which card to charge the final bill to, and used another card I had placed a deposit on 6 months earlier) but that was the only glitch. The service itself was great.
I was pleased with their service, which was a minibus to take our guests to and from the hotel to the ceremony/reception Read more...
I was pleased with their service, which was a minibus to take our guests to and from the hotel to the ceremony/reception site. I had a little bit of a problem with them charging the wrong credit card and refusing to change it afterwards (I had opened up a special low-interest card just for wedding expenses, and they didnt ask which card to charge the final bill to, and used another card I had placed a deposit on 6 months earlier) but that was the only glitch. The service itself was great. Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
1.2/5.0
It's a shame. I thought Prime was going to be my most reliable vendor but I was wrong. My inital contact with them was great. And they worked with me on prices and schedules. While all transportation was on time to the ceremony, the two buses I reserved for my guests were over 20 minutes late to the church to pick them up after the ceremony. My Point of Contact for the called the day of the wedding to see where the buses were. They gave her incorrect information and kept blowing her off, to the point where they stopped taking her phone calls. The bus operator, when he arrived, told her to tell me to be in touch with the company because they erred and I should receive some compensation. It's been almost 5 months after my wedding, and I have only received one follow-up phone call from Prime. They have no professionalism with regards to customer service or follow-up. I left numerous voicemails and emails and if it weren't for me being persistent, I would not have heard back.

If they handled the situation respecfully, I would have given them a better rating. But they failed in that regard. I didn't even care so much about the compensation as much as I did being treated respectfully. We both signed a contract and they didn't fulfill their end of the bargain.
It's a shame. I thought Prime was going to be my most reliable vendor but I was wrong. My inital contact with them was Read more...
It's a shame. I thought Prime was going to be my most reliable vendor but I was wrong. My inital contact with them was great. And they worked with me on prices and schedules. While all transportation was on time to the ceremony, the two buses I reserved for my guests were over 20 minutes late to the church to pick them up after the ceremony. My Point of Contact for the called the day of the wedding to see where the buses were. They gave her incorrect information and kept blowing her off, to the point where they stopped taking her phone calls. The bus operator, when he arrived, told her to tell me to be in touch with the company because they erred and I should receive some compensation. It's been almost 5 months after my wedding, and I have only received one follow-up phone call from Prime. They have no professionalism with regards to customer service or follow-up. I left numerous voicemails and emails and if it weren't for me being persistent, I would not have heard back.

If they handled the situation respecfully, I would have given them a better rating. But they failed in that regard. I didn't even care so much about the compensation as much as I did being treated respectfully. We both signed a contract and they didn't fulfill their end of the bargain. Read less
Services Used: Transportation
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Adrienne
Wedding:
11/3/2007
5.0/5.0
They handled things very well, arrived on time and everything was as expected with getting us to our hotel.
They handled things very well, arrived on time and everything was as expected with getting us to our hotel.
They handled things very well, arrived on time and everything was as expected with getting us to our hotel. Read less
Services Used: Transportation
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usfgirl97
Wedding:
10/20/2007
3.8/5.0
We booked this vendor towards the end of our planning because we weren't sure if we wanted to rent a limo. Instead we rented one of their limo buses and it was great. Lots of room for everyone and very nice. They arrived on time and shuttled us to our different locations.
We booked this vendor towards the end of our planning because we weren't sure if we wanted to rent a limo. Instead we Read more...
We booked this vendor towards the end of our planning because we weren't sure if we wanted to rent a limo. Instead we rented one of their limo buses and it was great. Lots of room for everyone and very nice. They arrived on time and shuttled us to our different locations. Read less
Services Used: Transportation
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nikki3576
Wedding:
10/6/2007
5.0/5.0
The limo was great and the driver was fabulous. He knew how to get a huge wedding dress in and out of the limo. He made multiple runs very efficiently.
The limo was great and the driver was fabulous. He knew how to get a huge wedding dress in and out of the limo. He made Read more...
The limo was great and the driver was fabulous. He knew how to get a huge wedding dress in and out of the limo. He made multiple runs very efficiently. Read less
Services Used: Transportation
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C
Wedding:
6/16/2007
0.0/5.0
There has to be a better company in the DC area.
There has to be a better company in the DC area.
There has to be a better company in the DC area. Read less
Services Used: Transportation
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Keropi825
Wedding:
5/5/2007
5.0/5.0
Very prompt, friendly limo driver. Very flexible in where we wanted to go to take wedding photos. A great value.
Very prompt, friendly limo driver. Very flexible in where we wanted to go to take wedding photos. A great value.
Very prompt, friendly limo driver. Very flexible in where we wanted to go to take wedding photos. A great value. Read less
Services Used: Transportation
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Blair
Wedding:
10/21/2006
3.8/5.0
Prime Transportation provided us with very professional drivers. The men who drove each of the vehicles were courteous and our driver especially was a fun guy. He made the drive over to the church with my dad a little less nerve wracking. We did have a few communication problems with the company leading up to the wedding day but on the actual day itself everything went off without a hitch.
Prime Transportation provided us with very professional drivers. The men who drove each of the vehicles were courteous and Read more...
Prime Transportation provided us with very professional drivers. The men who drove each of the vehicles were courteous and our driver especially was a fun guy. He made the drive over to the church with my dad a little less nerve wracking. We did have a few communication problems with the company leading up to the wedding day but on the actual day itself everything went off without a hitch. Read less
Services Used: Transportation
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Lucy
Wedding:
10/7/2006
5.0/5.0
Both my husband and I have worked with Prime in our professional lives, so knew we'd want to work with them for the wedding. They're incredibly responsive, flexible and pleasant. We had two limos, two shuttle buses (for hotel to site transfers) and a old town car limo.
Both my husband and I have worked with Prime in our professional lives, so knew we'd want to work with them for the Read more...
Both my husband and I have worked with Prime in our professional lives, so knew we'd want to work with them for the wedding. They're incredibly responsive, flexible and pleasant. We had two limos, two shuttle buses (for hotel to site transfers) and a old town car limo. Read less
Services Used: Transportation
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Anita
Wedding:
9/9/2006
0.6/5.0
This vendor was horrible! We booked a particular car (a new London cab) in May for our September ceremony. The day before the wedding, we were informed that a fire had occurred in the car a full MONTH before. After being offered no suitable replacements (all cars offered were much older and entailed additional cost), we canceled the car, with the verbal agreement that we would get a $200 discount on our shuttle bus rental (also from them.) They have since denied via e-mail that this is due--all phone calls have gone unreturned.
This vendor was horrible! We booked a particular car (a new London cab) in May for our September ceremony. The day before Read more...
This vendor was horrible! We booked a particular car (a new London cab) in May for our September ceremony. The day before the wedding, we were informed that a fire had occurred in the car a full MONTH before. After being offered no suitable replacements (all cars offered were much older and entailed additional cost), we canceled the car, with the verbal agreement that we would get a $200 discount on our shuttle bus rental (also from them.) They have since denied via e-mail that this is due--all phone calls have gone unreturned. Read less
Services Used: Transportation
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erianna000
Wedding:
10/15/2005
2.8/5.0
I was not overly impressed with my experience with Prime. They were difficult to book. I made it clear at the time of booking that I wanted black limos and when I called to confirm our booking two weeks out from our wedding date, they mentioned that they were unable to give us black limos and we would receive white limos. Of course, this was unacceptable since it was so close to our wedding date. They managed to get me black limos (I think they borrowed them from another company) so I was happy in the end. The drivers were very professionalism.
I was not overly impressed with my experience with Prime. They were difficult to book. I made it clear at the time of Read more...
I was not overly impressed with my experience with Prime. They were difficult to book. I made it clear at the time of booking that I wanted black limos and when I called to confirm our booking two weeks out from our wedding date, they mentioned that they were unable to give us black limos and we would receive white limos. Of course, this was unacceptable since it was so close to our wedding date. They managed to get me black limos (I think they borrowed them from another company) so I was happy in the end. The drivers were very professionalism. Read less
Services Used: Transportation

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