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Promises and Lace

Burlington , ON

LOCATION

Burlington, ON CA

WEBSITE

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Dress & Attire

REVIEWS

3.5
out of 5.0
3.5/5.0
3.5/5.0
3.4/5.0
3.3/5.0
3.6/5.0
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Anonymous
Wedding:
4/26/2014
0.0/5.0
I had a terrible experience at Promises and Lace in Burlington. The sales lady was very snobby and I believe that once I told her my max budget was $2,000.00, she felt like I was waisting her time.
The dresses are all hanging up and the sales lady would not let me touch/sort through them. she kept telling me to describe what I wanted and then she would find it for me. Not everyone has an image of the type of dress they want? That is why you go to a store to look at the selection! At one point she snapped at my mom (who also thought this concept was ridiculous) for touching the dresses.
Once I got to trying the dresses on, I discovered that they do not clip the dresses to fit your body. So me, a size 4, is trying on a size 14 dress and am told to visualize how it is supposed to look on me? they are very against you touching the dresses so of course only the rude sales lady was allowed to (sort of) pull it tight around my body.
I gave up after trying on about 5 dresses because of the bad vibe of the sales lady. She was full of attitude and completely ruined the experience. Don't spend your hard earned money here.
I had a terrible experience at Promises and Lace in Burlington. The sales lady was very snobby and I believe that once I Read more...
I had a terrible experience at Promises and Lace in Burlington. The sales lady was very snobby and I believe that once I told her my max budget was $2,000.00, she felt like I was waisting her time.
The dresses are all hanging up and the sales lady would not let me touch/sort through them. she kept telling me to describe what I wanted and then she would find it for me. Not everyone has an image of the type of dress they want? That is why you go to a store to look at the selection! At one point she snapped at my mom (who also thought this concept was ridiculous) for touching the dresses.
Once I got to trying the dresses on, I discovered that they do not clip the dresses to fit your body. So me, a size 4, is trying on a size 14 dress and am told to visualize how it is supposed to look on me? they are very against you touching the dresses so of course only the rude sales lady was allowed to (sort of) pull it tight around my body.
I gave up after trying on about 5 dresses because of the bad vibe of the sales lady. She was full of attitude and completely ruined the experience. Don't spend your hard earned money here. Read less
Services Used: Dress & Attire
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Chelsey
Wedding:
2/2/2013
5.0/5.0
Promises & Lace gave me the best bridal gown shopping experience! They were so friendly and attentive, and knew just what to look for. I was lucky enough to even get help from the owner! The entire team was great, always willing to answer questions, and the prices were great!
Promises & Lace gave me the best bridal gown shopping experience! They were so friendly and attentive, and knew just what Read more...
Promises & Lace gave me the best bridal gown shopping experience! They were so friendly and attentive, and knew just what to look for. I was lucky enough to even get help from the owner! The entire team was great, always willing to answer questions, and the prices were great! Read less
Services Used: Dress & Attire
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NicoleLucking
Wedding:
2/19/2012
3.6/5.0
I got my Maggie Sottero wedding dress from Promises and Lace in 2011 for my wedding in 2012. I was very pleased with my beautiful dress, until the day of the wedding. Twenty minutes before leaving, my dress ripped due to unfinished stitching. Just unnecessary stress the day of the wedding, and when looking into my dress closely, I noticed that there were actually several areas with unfinished stitching along the back of the dress. Not sure if this is a manufacturers error, or seamstress from Promises and Lace, but either way upon alterations at the boutique, this should have been noticed and corrected.
I got my Maggie Sottero wedding dress from Promises and Lace in 2011 for my wedding in 2012. I was very pleased with my Read more...
I got my Maggie Sottero wedding dress from Promises and Lace in 2011 for my wedding in 2012. I was very pleased with my beautiful dress, until the day of the wedding. Twenty minutes before leaving, my dress ripped due to unfinished stitching. Just unnecessary stress the day of the wedding, and when looking into my dress closely, I noticed that there were actually several areas with unfinished stitching along the back of the dress. Not sure if this is a manufacturers error, or seamstress from Promises and Lace, but either way upon alterations at the boutique, this should have been noticed and corrected. Read less
Services Used: Dress & Attire
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Meredith
Wedding:
10/1/2011
3.9/5.0
All my appointments with this store were reallly wonderful I found exactly what I wanted and I even shopped around and found my dress cheaper elsewhere and they matched the price. The owner is amazingly helpful and profressional.
There semstress does great work but wouldn't do the bustle how I wanted so I took it to someone else. The purchasing experience at this store was really great, the alterations not so much, althought she did a good job on what I asked her to do.
All my appointments with this store were reallly wonderful I found exactly what I wanted and I even shopped around and Read more...
All my appointments with this store were reallly wonderful I found exactly what I wanted and I even shopped around and found my dress cheaper elsewhere and they matched the price. The owner is amazingly helpful and profressional.
There semstress does great work but wouldn't do the bustle how I wanted so I took it to someone else. The purchasing experience at this store was really great, the alterations not so much, althought she did a good job on what I asked her to do. Read less
Services Used: Dress & Attire
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scnoelle
Wedding:
4/3/2009
4.0/5.0
I bought my bridal gown here and was impressed with the number of gowns they had for their location. The only downfall was that I didn't find them overly friendly and they weren't good with following up when things were ready to be picked up.
I bought my bridal gown here and was impressed with the number of gowns they had for their location. The only downfall was Read more...
I bought my bridal gown here and was impressed with the number of gowns they had for their location. The only downfall was that I didn't find them overly friendly and they weren't good with following up when things were ready to be picked up. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.0/5.0
Worst experience ever. When I arrived for my appointment, which I was told was necessary to ensure attentive staff, I had to wait 10 mins for her to clean up the store. After she finally came back to me I showed her examples of dresses I liked after I had looked through the catelogues of the their designers. I was then told they didn't carry anything like that. She didn't ask me any other questions and then started pulling dresses for me. None of which I liked. I did try on three of them though. My sisters had to do up the dresses, because the sales girl was too busy doing I don't know what. At one point I had to wait 10 mins for the next dress as we were not allowed to look through the dresses and/or pull any. She gave my sisters catalogues to look though to see if there was anything there that they liked, never asking me. In an hour appointment I only had the chance to try on 3 dresses because she was slow, unattentive and out right rude. I would never trust them with something as important as a wedding dress.
Worst experience ever. When I arrived for my appointment, which I was told was necessary to ensure attentive staff, I had Read more...
Worst experience ever. When I arrived for my appointment, which I was told was necessary to ensure attentive staff, I had to wait 10 mins for her to clean up the store. After she finally came back to me I showed her examples of dresses I liked after I had looked through the catelogues of the their designers. I was then told they didn't carry anything like that. She didn't ask me any other questions and then started pulling dresses for me. None of which I liked. I did try on three of them though. My sisters had to do up the dresses, because the sales girl was too busy doing I don't know what. At one point I had to wait 10 mins for the next dress as we were not allowed to look through the dresses and/or pull any. She gave my sisters catalogues to look though to see if there was anything there that they liked, never asking me. In an hour appointment I only had the chance to try on 3 dresses because she was slow, unattentive and out right rude. I would never trust them with something as important as a wedding dress. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
4.8/5.0
I was very happy with the team of lovely ladies at Promises and Lace located in Burlington. As with most brides, it can be an overwhelming process to find the right dress for your wedding. The experienced and very patient staff at this quaint little boutique helped me find my way through the seemingly endless sea of gowns to find the absolute perfect dress for my special day. I was very impressed with the quantity, quality and variety of designer gowns in their inventory to choose from!
I was very happy with the team of lovely ladies at Promises and Lace located in Burlington. As with most brides, it can be Read more...
I was very happy with the team of lovely ladies at Promises and Lace located in Burlington. As with most brides, it can be an overwhelming process to find the right dress for your wedding. The experienced and very patient staff at this quaint little boutique helped me find my way through the seemingly endless sea of gowns to find the absolute perfect dress for my special day. I was very impressed with the quantity, quality and variety of designer gowns in their inventory to choose from! Read less
Services Used: Dress & Attire
Wwnetwork 128
Anonymous
Wedding:
1+ year ago
5.0/5.0
I live in the US, and was looking for a dream wedding dress by Elie Saab that I couldn't find anywhere else (previous year's collection).

When I found out that Promises and Lace has the dress, I immediately got in touch. Linda, the owner, was amazing from start to end. She was EXTREMELY responsive to my my emails, phone calls, and even went the extra mile to help me.

I did buy my wedding dress from this store. The dress is stunning, and customer service is excellent.

Linda is the sweetest person. I am definitely recommending this place to my friends. A+++++++++++++++++
I live in the US, and was looking for a dream wedding dress by Elie Saab that I couldn't find anywhere else (previous Read more...
I live in the US, and was looking for a dream wedding dress by Elie Saab that I couldn't find anywhere else (previous year's collection).

When I found out that Promises and Lace has the dress, I immediately got in touch. Linda, the owner, was amazing from start to end. She was EXTREMELY responsive to my my emails, phone calls, and even went the extra mile to help me.

I did buy my wedding dress from this store. The dress is stunning, and customer service is excellent.

Linda is the sweetest person. I am definitely recommending this place to my friends. A+++++++++++++++++ Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
[Private]
4.9/5.0
Had an amazing experience here. The staff, especially Diane, were extremely kind and helpful and went out of their way to help me make the right choice and decide on all of the final details.
Had an amazing experience here. The staff, especially Diane, were extremely kind and helpful and went out of their way to Read more...
Had an amazing experience here. The staff, especially Diane, were extremely kind and helpful and went out of their way to help me make the right choice and decide on all of the final details. Read less
Services Used: Dress & Attire
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