Nophoto 130

Promises and Lace

Burlington , ON

LOCATION

Burlington, ON CA

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.
Dress & Attire

REVIEWS

3.6
out of 5.0
3.7/5.0
3.7/5.0
3.5/5.0
3.5/5.0
3.9/5.0
Sort by
Default vendor profile pic
Anonymous
Wedding:
Recently Married
4.8/5.0
They made me feel very special. I wanted my dress off the rack and found the dress of my dreams for a great price.
They made me feel very special. I wanted my dress off the rack and found the dress of my dreams for a great price.
They made me feel very special. I wanted my dress off the rack and found the dress of my dreams for a great price. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
Recently Married
4.9/5.0
Had an amazing experience here. The staff, especially Diane, were extremely kind and helpful and went out of their way to help me make the right choice and decide on all of the final details.
Had an amazing experience here. The staff, especially Diane, were extremely kind and helpful and went out of their way to Read more...
Had an amazing experience here. The staff, especially Diane, were extremely kind and helpful and went out of their way to help me make the right choice and decide on all of the final details. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
Recently Married
1.8/5.0
I recently purchased my wedding dress from Promises and Lace in Burlington. The dress itself was only $1100 (which is extremely cheap in terms of the dresses at this store). My salesperson was very friendly and I had no issues with her. Although I did hear the other sales ladies gossiping about other brides while I was there for my fittings (about how cheap a bride was, about how "large" a bride was...). Personally, the biggest mistake I made was getting my dress altered using the store's seamstress. The seamstress, Jennifer, is EXTREMELY rude. I have never been treated so poorly in my life. Not only does she have poor customer service skills (snippy, rolling eyes) but she also does a terrible job at alterations. The tulle layers of my dress were coarsely chopped (I could have done a better job myself) and she was unable to properly take the dress in around my bust. I ended up paying almost $500 for alterations which only including hemming the bottom of my dress and taking the sides in. There was no beading or anything intricate on my dress to complicate things. I couldn't believe the cost. On top of all that, I ended up taking the dress home and re-doing some of the alterations myself (and I am in no way a professional seamstress). Extremely disappointed in the service with regards to alterations. My best advice if you buy your dress here is to take it somewhere else to get altered.
I recently purchased my wedding dress from Promises and Lace in Burlington. The dress itself was only $1100 (which is Read more...
I recently purchased my wedding dress from Promises and Lace in Burlington. The dress itself was only $1100 (which is extremely cheap in terms of the dresses at this store). My salesperson was very friendly and I had no issues with her. Although I did hear the other sales ladies gossiping about other brides while I was there for my fittings (about how cheap a bride was, about how "large" a bride was...). Personally, the biggest mistake I made was getting my dress altered using the store's seamstress. The seamstress, Jennifer, is EXTREMELY rude. I have never been treated so poorly in my life. Not only does she have poor customer service skills (snippy, rolling eyes) but she also does a terrible job at alterations. The tulle layers of my dress were coarsely chopped (I could have done a better job myself) and she was unable to properly take the dress in around my bust. I ended up paying almost $500 for alterations which only including hemming the bottom of my dress and taking the sides in. There was no beading or anything intricate on my dress to complicate things. I couldn't believe the cost. On top of all that, I ended up taking the dress home and re-doing some of the alterations myself (and I am in no way a professional seamstress). Extremely disappointed in the service with regards to alterations. My best advice if you buy your dress here is to take it somewhere else to get altered. Read less
Services Used: Dress & Attire
Default vendor profile pic
kristen
Wedding:
7/3/2015
5.0/5.0
I had an amazing experience finding my dress, veil, my mom's dress and my bridesmaid dresses. We worked with Alex who put everything together and ensured everything was perfect. I couldn't be happier with how the looks came together! Lynn (the store's owner) is also so kind and fun to work with. After visiting a few bridal stores (and feeling not-so-enthused about dress shopping at this point due to lacking customer service and dresses that suited my style), I quickly fell in love with Promises and Lace and am so grateful for their hard work in ensuring each detail was perfect for the big day.
I had an amazing experience finding my dress, veil, my mom's dress and my bridesmaid dresses. We worked with Alex who put Read more...
I had an amazing experience finding my dress, veil, my mom's dress and my bridesmaid dresses. We worked with Alex who put everything together and ensured everything was perfect. I couldn't be happier with how the looks came together! Lynn (the store's owner) is also so kind and fun to work with. After visiting a few bridal stores (and feeling not-so-enthused about dress shopping at this point due to lacking customer service and dresses that suited my style), I quickly fell in love with Promises and Lace and am so grateful for their hard work in ensuring each detail was perfect for the big day. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
4/26/2014
0.0/5.0
I had a terrible experience at Promises and Lace in Burlington. The sales lady was very snobby and I believe that once I told her my max budget was $2,000.00, she felt like I was waisting her time.
The dresses are all hanging up and the sales lady would not let me touch/sort through them. she kept telling me to describe what I wanted and then she would find it for me. Not everyone has an image of the type of dress they want? That is why you go to a store to look at the selection! At one point she snapped at my mom (who also thought this concept was ridiculous) for touching the dresses.
Once I got to trying the dresses on, I discovered that they do not clip the dresses to fit your body. So me, a size 4, is trying on a size 14 dress and am told to visualize how it is supposed to look on me? they are very against you touching the dresses so of course only the rude sales lady was allowed to (sort of) pull it tight around my body.
I gave up after trying on about 5 dresses because of the bad vibe of the sales lady. She was full of attitude and completely ruined the experience. Don't spend your hard earned money here.
I had a terrible experience at Promises and Lace in Burlington. The sales lady was very snobby and I believe that once I Read more...
I had a terrible experience at Promises and Lace in Burlington. The sales lady was very snobby and I believe that once I told her my max budget was $2,000.00, she felt like I was waisting her time.
The dresses are all hanging up and the sales lady would not let me touch/sort through them. she kept telling me to describe what I wanted and then she would find it for me. Not everyone has an image of the type of dress they want? That is why you go to a store to look at the selection! At one point she snapped at my mom (who also thought this concept was ridiculous) for touching the dresses.
Once I got to trying the dresses on, I discovered that they do not clip the dresses to fit your body. So me, a size 4, is trying on a size 14 dress and am told to visualize how it is supposed to look on me? they are very against you touching the dresses so of course only the rude sales lady was allowed to (sort of) pull it tight around my body.
I gave up after trying on about 5 dresses because of the bad vibe of the sales lady. She was full of attitude and completely ruined the experience. Don't spend your hard earned money here. Read less
Services Used: Dress & Attire
Default vendor profile pic
Chelsey
Wedding:
2/2/2013
5.0/5.0
Promises & Lace gave me the best bridal gown shopping experience! They were so friendly and attentive, and knew just what to look for. I was lucky enough to even get help from the owner! The entire team was great, always willing to answer questions, and the prices were great!
Promises & Lace gave me the best bridal gown shopping experience! They were so friendly and attentive, and knew just what Read more...
Promises & Lace gave me the best bridal gown shopping experience! They were so friendly and attentive, and knew just what to look for. I was lucky enough to even get help from the owner! The entire team was great, always willing to answer questions, and the prices were great! Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
2+ years ago
4.8/5.0
I was very happy with the team of lovely ladies at Promises and Lace located in Burlington. As with most brides, it can be an overwhelming process to find the right dress for your wedding. The experienced and very patient staff at this quaint little boutique helped me find my way through the seemingly endless sea of gowns to find the absolute perfect dress for my special day. I was very impressed with the quantity, quality and variety of designer gowns in their inventory to choose from!
I was very happy with the team of lovely ladies at Promises and Lace located in Burlington. As with most brides, it can be Read more...
I was very happy with the team of lovely ladies at Promises and Lace located in Burlington. As with most brides, it can be an overwhelming process to find the right dress for your wedding. The experienced and very patient staff at this quaint little boutique helped me find my way through the seemingly endless sea of gowns to find the absolute perfect dress for my special day. I was very impressed with the quantity, quality and variety of designer gowns in their inventory to choose from! Read less
Services Used: Dress & Attire
Wwnetwork 128
Anonymous
Wedding:
1+ year ago
5.0/5.0
I live in the US, and was looking for a dream wedding dress by Elie Saab that I couldn't find anywhere else (previous year's collection).

When I found out that Promises and Lace has the dress, I immediately got in touch. Linda, the owner, was amazing from start to end. She was EXTREMELY responsive to my my emails, phone calls, and even went the extra mile to help me.

I did buy my wedding dress from this store. The dress is stunning, and customer service is excellent.

Linda is the sweetest person. I am definitely recommending this place to my friends. A+++++++++++++++++
I live in the US, and was looking for a dream wedding dress by Elie Saab that I couldn't find anywhere else (previous Read more...
I live in the US, and was looking for a dream wedding dress by Elie Saab that I couldn't find anywhere else (previous year's collection).

When I found out that Promises and Lace has the dress, I immediately got in touch. Linda, the owner, was amazing from start to end. She was EXTREMELY responsive to my my emails, phone calls, and even went the extra mile to help me.

I did buy my wedding dress from this store. The dress is stunning, and customer service is excellent.

Linda is the sweetest person. I am definitely recommending this place to my friends. A+++++++++++++++++ Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
2+ years ago
0.0/5.0
Worst experience ever. When I arrived for my appointment, which I was told was necessary to ensure attentive staff, I had to wait 10 mins for her to clean up the store. After she finally came back to me I showed her examples of dresses I liked after I had looked through the catelogues of the their designers. I was then told they didn't carry anything like that. She didn't ask me any other questions and then started pulling dresses for me. None of which I liked. I did try on three of them though. My sisters had to do up the dresses, because the sales girl was too busy doing I don't know what. At one point I had to wait 10 mins for the next dress as we were not allowed to look through the dresses and/or pull any. She gave my sisters catalogues to look though to see if there was anything there that they liked, never asking me. In an hour appointment I only had the chance to try on 3 dresses because she was slow, unattentive and out right rude. I would never trust them with something as important as a wedding dress.
Worst experience ever. When I arrived for my appointment, which I was told was necessary to ensure attentive staff, I had Read more...
Worst experience ever. When I arrived for my appointment, which I was told was necessary to ensure attentive staff, I had to wait 10 mins for her to clean up the store. After she finally came back to me I showed her examples of dresses I liked after I had looked through the catelogues of the their designers. I was then told they didn't carry anything like that. She didn't ask me any other questions and then started pulling dresses for me. None of which I liked. I did try on three of them though. My sisters had to do up the dresses, because the sales girl was too busy doing I don't know what. At one point I had to wait 10 mins for the next dress as we were not allowed to look through the dresses and/or pull any. She gave my sisters catalogues to look though to see if there was anything there that they liked, never asking me. In an hour appointment I only had the chance to try on 3 dresses because she was slow, unattentive and out right rude. I would never trust them with something as important as a wedding dress. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
5.0/5.0
Loved my wedding dress and the experience I had at Promises and Lace. I did not have a large budget but the sales lady was very accommodating and helped me find my dream dress !
Loved my wedding dress and the experience I had at Promises and Lace. I did not have a large budget but the sales lady was Read more...
Loved my wedding dress and the experience I had at Promises and Lace. I did not have a large budget but the sales lady was very accommodating and helped me find my dream dress ! Read less
Services Used: Dress & Attire
Thanks for visiting the vendor listing for Promises and Lace
Please let this vendor know that you found them on the WeddingWire Network.
Ww logo
Nophoto 220