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Quad City Trolley Company

Bettendorf , IA

LOCATION

Bettendorf, IA US

WEBSITE

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Transportation

REVIEWS

1.5
out of 5.0
1.5/5.0
1.6/5.0
1.4/5.0
1.4/5.0
1.6/5.0
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Anonymous
Wedding:
Recently Married
0.0/5.0
I made the mistake of looking up reviews AFTER we booked this company. I made the mistake of waiting too long to book transportation so this company was our only option, because it was the only place not booked (I learned WHY it was not booked). The negative reviews of this company are completely correct, as I just had an awful experience with this last Saturday. First of all, it is in fact dirty inside and out, and it seems very unsafe. Like mentioned in an earlier review (we must have has the same bus) the TV hung poorly on the back wall was swaying back and worth so much it actually hit one of our ushers on the head (not hard). The emergency exit wires were just hanging there so one of the guys opened it to prove it wasn't hooked up, and surely enough it wasn't (how safe). It was advertised to have AC and it worked less than half of the time (it would just randomly shut off even though the driver had it on high). The radio worked, again, less than half of the time and only did after one of our guys messed with it a bunch (again mentioned in another review). Then the worst part.... we get to the hotel, one of the bridesmaids stands up, and rip... there goes a rip right in the butt of her dress. She had sat on a rip in the leather which apparently exposed a spring or something metal and put a hole right in her dress (which she was going to wear again). This rip in their seat was no accident that the company didn't know about because once again, there is a review that says the exact same thing happened to them which ripped the guy's tux. I finally got a hold of him yesterday, his exact words to me, "You can tell me what happened all you want, but I'm not doing anything about it. The contract was between you and me, not me and your bridesmaid." I wish I had room to share everything else terrible he said that shows he runs a terrible business. In the end he hung up on me - literally. If you look him up he also has an "F" with the Better Business Bureau.
I made the mistake of looking up reviews AFTER we booked this company. I made the mistake of waiting too long to book Read more...
I made the mistake of looking up reviews AFTER we booked this company. I made the mistake of waiting too long to book transportation so this company was our only option, because it was the only place not booked (I learned WHY it was not booked). The negative reviews of this company are completely correct, as I just had an awful experience with this last Saturday. First of all, it is in fact dirty inside and out, and it seems very unsafe. Like mentioned in an earlier review (we must have has the same bus) the TV hung poorly on the back wall was swaying back and worth so much it actually hit one of our ushers on the head (not hard). The emergency exit wires were just hanging there so one of the guys opened it to prove it wasn't hooked up, and surely enough it wasn't (how safe). It was advertised to have AC and it worked less than half of the time (it would just randomly shut off even though the driver had it on high). The radio worked, again, less than half of the time and only did after one of our guys messed with it a bunch (again mentioned in another review). Then the worst part.... we get to the hotel, one of the bridesmaids stands up, and rip... there goes a rip right in the butt of her dress. She had sat on a rip in the leather which apparently exposed a spring or something metal and put a hole right in her dress (which she was going to wear again). This rip in their seat was no accident that the company didn't know about because once again, there is a review that says the exact same thing happened to them which ripped the guy's tux. I finally got a hold of him yesterday, his exact words to me, "You can tell me what happened all you want, but I'm not doing anything about it. The contract was between you and me, not me and your bridesmaid." I wish I had room to share everything else terrible he said that shows he runs a terrible business. In the end he hung up on me - literally. If you look him up he also has an "F" with the Better Business Bureau. Read less
Services Used: Transportation
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Anonymous
Wedding:
Recently Married
1.1/5.0
I definitely DO NOT recommend this company.

We used them for our wedding in May 2015 and the bus was definitely not as pictured. The inside was dirty and rickety - the TV in the back seemed like it was going to fall on us the entire ride, and the driver told us the sound system didn't work unless we had CDs (laughable). How can you advertise yourself as a "party bus" without a sound system? Since there was no auxiliary cable, we ended up messing around with it and were able to hook a phone up with a usb cable, though we had to figure that out ourselves as it seemed the driver just preferred we believe his statement that it didn't work. He showed up on time and got us where we needed to go; however, I find the price they charge to be outrageous for the service provided.
I definitely DO NOT recommend this company.

We used them for our wedding in May 2015 and the bus was definitely Read more...
I definitely DO NOT recommend this company.

We used them for our wedding in May 2015 and the bus was definitely not as pictured. The inside was dirty and rickety - the TV in the back seemed like it was going to fall on us the entire ride, and the driver told us the sound system didn't work unless we had CDs (laughable). How can you advertise yourself as a "party bus" without a sound system? Since there was no auxiliary cable, we ended up messing around with it and were able to hook a phone up with a usb cable, though we had to figure that out ourselves as it seemed the driver just preferred we believe his statement that it didn't work. He showed up on time and got us where we needed to go; however, I find the price they charge to be outrageous for the service provided. Read less
Services Used: Transportation
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Anonymous
Wedding:
Recently Married
0.8/5.0
DO NOT use this company. We hired the bus for transportation from church to reception. It arrived filthy dirty on the outside. Spring in seat ripped tux pants on groomsman. Wheel coverings were rusted and dirty. Could have at least washed it. Totally ignored my request for a partial refund.
DO NOT use this company. We hired the bus for transportation from church to reception. It arrived filthy dirty on the Read more...
DO NOT use this company. We hired the bus for transportation from church to reception. It arrived filthy dirty on the outside. Spring in seat ripped tux pants on groomsman. Wheel coverings were rusted and dirty. Could have at least washed it. Totally ignored my request for a partial refund. Read less
Services Used: Transportation
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Anonymous
Wedding:
1+ year ago
0.6/5.0
Wow. STAY CLEAR! Equipment is worn out & unsafe to haul anything, let alone loved ones!!!!

Poorly maintained equipment broke down on the way to the church to pick up the 22 person wedding party. The bus' chassis was rusted to the point that the 3 big batteries that run everything FELL OUT and were dragging on the ground only held by the battery cables.. I had to assist in trying to fix it on the side of the hwy 30 near dewitt in 90+ degrees, humid conditions & Im in a suit & tie). After he's called by the driver, the owner shows up not in a replacement bus or trolley, but in a pick up truck. We got lucky & "jerry rigged" the batteries up off the ground using 2 small ratchet straps he had.. In his defense, he did get there fairly quick from bettendorf to dewitt, however we were VERY disappointed in that a different "back up" vehicle wasnt brought. Bottom line: The limo-bus was over 40 minutes late, I had to sweat my "a**" off to help fix it, we asked for $150 of the $575 charged as a refund, the owner agreed and never followed up with his promise. Also take a look at their BBB rating!! OUCH!! Wish we would have seen that before committing to these guys.
Wow. STAY CLEAR! Equipment is worn out & unsafe to haul anything, let alone loved ones!!!!

Poorly maintained Read more...
Wow. STAY CLEAR! Equipment is worn out & unsafe to haul anything, let alone loved ones!!!!

Poorly maintained equipment broke down on the way to the church to pick up the 22 person wedding party. The bus' chassis was rusted to the point that the 3 big batteries that run everything FELL OUT and were dragging on the ground only held by the battery cables.. I had to assist in trying to fix it on the side of the hwy 30 near dewitt in 90+ degrees, humid conditions & Im in a suit & tie). After he's called by the driver, the owner shows up not in a replacement bus or trolley, but in a pick up truck. We got lucky & "jerry rigged" the batteries up off the ground using 2 small ratchet straps he had.. In his defense, he did get there fairly quick from bettendorf to dewitt, however we were VERY disappointed in that a different "back up" vehicle wasnt brought. Bottom line: The limo-bus was over 40 minutes late, I had to sweat my "a**" off to help fix it, we asked for $150 of the $575 charged as a refund, the owner agreed and never followed up with his promise. Also take a look at their BBB rating!! OUCH!! Wish we would have seen that before committing to these guys. Read less
Services Used: Transportation
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Anonymous
Wedding:
1+ year ago
0.8/5.0
I'm not certain I can say anything good about this company. At the end of the night when our reception was done and all of our guests need transported back to the hotel they failed...miserably. This was the only thing we hired them for, to transport guests and they couldn't do that. The driver was pulled over by QCPD and pulled off the road because the company didn't have current and up to date insurance and license. Leaving our guests stranded. No one from the company called to let us know nor did they bring another vehicle out to finish transporting 100+ guests. Drivers didn't know the roads and had to be given turn by turn directions. Run the other way and hire someone else.
I'm not certain I can say anything good about this company. At the end of the night when our reception was done and all of Read more...
I'm not certain I can say anything good about this company. At the end of the night when our reception was done and all of our guests need transported back to the hotel they failed...miserably. This was the only thing we hired them for, to transport guests and they couldn't do that. The driver was pulled over by QCPD and pulled off the road because the company didn't have current and up to date insurance and license. Leaving our guests stranded. No one from the company called to let us know nor did they bring another vehicle out to finish transporting 100+ guests. Drivers didn't know the roads and had to be given turn by turn directions. Run the other way and hire someone else. Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
4.9/5.0
We had so much fun renting a trolley for our wedding!! Great alternative to the usual limo.
We had so much fun renting a trolley for our wedding!! Great alternative to the usual limo.
We had so much fun renting a trolley for our wedding!! Great alternative to the usual limo. Read less
Services Used: Transportation
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Alyssa
Wedding:
5/25/2013
4.4/5.0
Quad City Trolley provided the transportation for our wedding party for pictures between the wedding and the reception. Our driver was incredibly nice and easy going. We had some last minute changes to our agenda for pictures because of rain, and she was very flexible and very accommodating! One of our favorite parts of the wedding day was our trolley ride! It was a nice time to celebrate with the wedding party and a great way to kick off the celebration!
Quad City Trolley provided the transportation for our wedding party for pictures between the wedding and the reception. Read more...
Quad City Trolley provided the transportation for our wedding party for pictures between the wedding and the reception. Our driver was incredibly nice and easy going. We had some last minute changes to our agenda for pictures because of rain, and she was very flexible and very accommodating! One of our favorite parts of the wedding day was our trolley ride! It was a nice time to celebrate with the wedding party and a great way to kick off the celebration! Read less
Services Used: Transportation
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Shelly
Wedding:
10/20/2012
0.0/5.0
Sure wish I would of read these ratings before having Quad City Trolley as our wedding transportation. The wedding party entered the trolley at 4:00 and at about 4:17 the left front tire blew. We were in the middle of the country side with no spare tire or way to change it even if they did have one. We finally told the driver that he needed to back the trolley off the main highway and onto a side road which he did. We then called a few people that had vans/SUV's and got the wedding party of 21 into vehicles...we continued on our journey leaving the trolley and driver at the site. We figured that within a couple days we would hear from the company with maybe a "hey we are sorry about the inconvenience...what can we do to make it right?" We waited till Monday before we ended up trying to reach them...took over a day and several phone calls before Randy called us back. He proceeded to tell us that we were over loaded by 10 people and that is what caused the tire to blow. We had 21 people total and all are average sized and many are very small people including a 4 year old. He then proceeded to tell us that we used the trolley for 40 minutes and that he would have to charge us for those 40 minutes. We loaded the trolley at 4:01 and I placed a phone call to the grooms mother at 4:19 to tell her that the trolley blew a tire. We were at the trolley waiting for rides until 4:40ish...what did they expect? We are seeking, and believe that it is only right to get a total refund. I would even expect something extra for such and inconvenience. This company is a scamming bunch of liars! Stay as far away from them as possible. WALK if you need to!
Sure wish I would of read these ratings before having Quad City Trolley as our wedding transportation. The wedding party Read more...
Sure wish I would of read these ratings before having Quad City Trolley as our wedding transportation. The wedding party entered the trolley at 4:00 and at about 4:17 the left front tire blew. We were in the middle of the country side with no spare tire or way to change it even if they did have one. We finally told the driver that he needed to back the trolley off the main highway and onto a side road which he did. We then called a few people that had vans/SUV's and got the wedding party of 21 into vehicles...we continued on our journey leaving the trolley and driver at the site. We figured that within a couple days we would hear from the company with maybe a "hey we are sorry about the inconvenience...what can we do to make it right?" We waited till Monday before we ended up trying to reach them...took over a day and several phone calls before Randy called us back. He proceeded to tell us that we were over loaded by 10 people and that is what caused the tire to blow. We had 21 people total and all are average sized and many are very small people including a 4 year old. He then proceeded to tell us that we used the trolley for 40 minutes and that he would have to charge us for those 40 minutes. We loaded the trolley at 4:01 and I placed a phone call to the grooms mother at 4:19 to tell her that the trolley blew a tire. We were at the trolley waiting for rides until 4:40ish...what did they expect? We are seeking, and believe that it is only right to get a total refund. I would even expect something extra for such and inconvenience. This company is a scamming bunch of liars! Stay as far away from them as possible. WALK if you need to! Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
3.2/5.0
The only concern I had with the company was getting a hold of them when I had questions. I'd have to always leave a message and wait about a day to hear back. I began to worry after reading other people's reviews that I'd have trouble with them but they did show up on time! The trolley was a little on the rough side and should get a little TLC for the prices they charge but everyone loved riding in it!
The only concern I had with the company was getting a hold of them when I had questions. I'd have to always leave a Read more...
The only concern I had with the company was getting a hold of them when I had questions. I'd have to always leave a message and wait about a day to hear back. I began to worry after reading other people's reviews that I'd have trouble with them but they did show up on time! The trolley was a little on the rough side and should get a little TLC for the prices they charge but everyone loved riding in it! Read less
Services Used: Transportation
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Brooke
Wedding:
8/3/2012
3.6/5.0
We hired Quad City Trolley for our wedding, simply to drive around Davenport to take photos in between the ceremony and reception. We had a difficult time working out the contract as the company kept sending us the wrong information every time we asked and then we were told just to write in the details of our agreement, ie: pricing and times, and that they would not do that. I found it odd that they wouldnt want to write in the agreed upon pricing and times for us to sign. On the day of the wedding, the trolley was at the hotel on time, however, the air conditioning was not on and the trolley was not cool (it was a very hot day) and the ipod player did not work. Eventually the driver got the music and air conditioning working for us, but it took about 1/2 way through the trip before that happened. Also, I received a call the morning of my wedding from the company to confirm where to meet us and the time. I was a little surprised given that I had a wedding coordinator who had been in touch with them and had hoped that all vendors would call her and not the bride on her wedding day. Overall, they were a good value for what we used them for, but I felt they were a bit unprofessional overall.
We hired Quad City Trolley for our wedding, simply to drive around Davenport to take photos in between the ceremony and Read more...
We hired Quad City Trolley for our wedding, simply to drive around Davenport to take photos in between the ceremony and reception. We had a difficult time working out the contract as the company kept sending us the wrong information every time we asked and then we were told just to write in the details of our agreement, ie: pricing and times, and that they would not do that. I found it odd that they wouldnt want to write in the agreed upon pricing and times for us to sign. On the day of the wedding, the trolley was at the hotel on time, however, the air conditioning was not on and the trolley was not cool (it was a very hot day) and the ipod player did not work. Eventually the driver got the music and air conditioning working for us, but it took about 1/2 way through the trip before that happened. Also, I received a call the morning of my wedding from the company to confirm where to meet us and the time. I was a little surprised given that I had a wedding coordinator who had been in touch with them and had hoped that all vendors would call her and not the bride on her wedding day. Overall, they were a good value for what we used them for, but I felt they were a bit unprofessional overall. Read less
Services Used: Transportation
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