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(9)

Rainbow Bridal

Hamilton , ON

LOCATION

Hamilton, ON CA

WEBSITE

View website
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Dress & Attire

REVIEWS

4.2
out of 5.0
4.4/5.0
4.1/5.0
4.1/5.0
4.4/5.0
4.0/5.0
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Anonymous
Wedding:
Recently Married
1.0/5.0
I went to Rainbow with a friend to look at their dresses. We were greeted by a friendly sales lady who asked what I was shopping for. I explained that we were just looking, but none the less she started pulling dresses and so did we. After trying on two dresses, I found one that I liked. The sales lady was quick to offer me a discount if I purchased the sample dress I had on, and also offered discounted accessories. With hesitation, I explained that I needed some time to think about it. After discussing it with my friend, I went back to the store and decided to purchase the gown. Once I got home, I tried in on and immediately realized I had made a huge mistake. It was only at this time that I realized my receipt had been stamped NO RETURNS NO EXCHANGES. I called the store the next morning and explained my situation. I said I wanted to return the gown, and since it was their sample I purchased, said that they could just return it to the racks. After hearing my story, the woman I spoke to told me they had already ordered in another sample of the same gown and it was already in the salon. I find this impossible to believe because I had only bought mine in the late afternoon the day before. She told me she had to speak to the owner and that someone would get back to me in a few days. No one ever did. Furious, my finace decided to email the store owner. He explained the situation and asked for an exception to return the gown. The owner replied with a curt email saying we could exchange but not return the gown. We explained that an exchange would not suit our situation, but were not offered any other solutions nor were our emails returned. We're disgusted by the unprofessionalism of this store. We are reasonable people who were looking for a reasonable solution in an unfortunate situation, and were instead confronted with complete disregard by the owner and management. It is obvious that customer service is not a priority to this business.
I went to Rainbow with a friend to look at their dresses. We were greeted by a friendly sales lady who asked what I was Read more...
I went to Rainbow with a friend to look at their dresses. We were greeted by a friendly sales lady who asked what I was shopping for. I explained that we were just looking, but none the less she started pulling dresses and so did we. After trying on two dresses, I found one that I liked. The sales lady was quick to offer me a discount if I purchased the sample dress I had on, and also offered discounted accessories. With hesitation, I explained that I needed some time to think about it. After discussing it with my friend, I went back to the store and decided to purchase the gown. Once I got home, I tried in on and immediately realized I had made a huge mistake. It was only at this time that I realized my receipt had been stamped NO RETURNS NO EXCHANGES. I called the store the next morning and explained my situation. I said I wanted to return the gown, and since it was their sample I purchased, said that they could just return it to the racks. After hearing my story, the woman I spoke to told me they had already ordered in another sample of the same gown and it was already in the salon. I find this impossible to believe because I had only bought mine in the late afternoon the day before. She told me she had to speak to the owner and that someone would get back to me in a few days. No one ever did. Furious, my finace decided to email the store owner. He explained the situation and asked for an exception to return the gown. The owner replied with a curt email saying we could exchange but not return the gown. We explained that an exchange would not suit our situation, but were not offered any other solutions nor were our emails returned. We're disgusted by the unprofessionalism of this store. We are reasonable people who were looking for a reasonable solution in an unfortunate situation, and were instead confronted with complete disregard by the owner and management. It is obvious that customer service is not a priority to this business. Read less
Services Used: Dress & Attire
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Jen
Wedding:
7/27/2013
4.6/5.0
Love how we were able to go through the dresses ourselves, and when we needed help/advice they were there to help you out with suggestions. The late hours on Thursday and Friday and being open on Sunday was definitley a big help too!

Also the price matched too

Thank you for everything!
Jennifer
Love how we were able to go through the dresses ourselves, and when we needed help/advice they were there to help you out Read more...
Love how we were able to go through the dresses ourselves, and when we needed help/advice they were there to help you out with suggestions. The late hours on Thursday and Friday and being open on Sunday was definitley a big help too!

Also the price matched too

Thank you for everything!
Jennifer Read less
Services Used: Dress & Attire
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Suzanne
Wedding:
5/19/2013
5.0/5.0
Felicia and Barry helped me find my dream dress. I had never met either of them. I called the day before and gave a brief description of what I was looking for. They told me to come by the next day to look at a few. Well, the first dress I tried on was "the one". They showed me a few others, but the first was it.
The had the best customer service I could have ever asked for. They helped w/ all ideas for all areas of my wedding. The knowledge between these 2 was amazing. My alterations were perfect on the first try, they worked very quickly and I just cannot say enough about the store, the dress and most important the people helping. Overall, the best place I've ever been. Fantastic--can't say enough about these guys. A must go for wedding dresses.
Felicia and Barry helped me find my dream dress. I had never met either of them. I called the day before and gave a brief Read more...
Felicia and Barry helped me find my dream dress. I had never met either of them. I called the day before and gave a brief description of what I was looking for. They told me to come by the next day to look at a few. Well, the first dress I tried on was "the one". They showed me a few others, but the first was it.
The had the best customer service I could have ever asked for. They helped w/ all ideas for all areas of my wedding. The knowledge between these 2 was amazing. My alterations were perfect on the first try, they worked very quickly and I just cannot say enough about the store, the dress and most important the people helping. Overall, the best place I've ever been. Fantastic--can't say enough about these guys. A must go for wedding dresses. Read less
Services Used: Dress & Attire
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Kaitlynn
Wedding:
10/20/2012
5.0/5.0
They had great customer service!! Found my dream dress without having to add something to the dress. Extremely satisfied with the quality and price of the dress!
Thank you to all the staff at Rainbow Bridal!!
They had great customer service!! Found my dream dress without having to add something to the dress. Extremely satisfied Read more...
They had great customer service!! Found my dream dress without having to add something to the dress. Extremely satisfied with the quality and price of the dress!
Thank you to all the staff at Rainbow Bridal!! Read less
Services Used: Dress & Attire
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Audrey
Wedding:
10/7/2012
5.0/5.0
I had a really special experience a Rainbow Bridal. My wedding date was over a year and a half away, and my grandmother was ill, we knew she had only a few months left, and would never be at my wedding. On a February afternoon, my mom, aunt and I brought my grandma to Rainbow to see me try on dresses. I told our consultant, Ilda, that I wasn't ready to buy anything yet, but that I really wanted to at least see me in a dress and be part of that. Everyone at Rainbow was very sweet and accomodating to my grandma, and we never felt like a burden because we were just browsing. Months after she passed, I ended up buying a beautiful dress at Rainbow, at a great price too. I visited other stores, but buying from Rainbow made me feel like my Grandma was part of my wedding, and I'm still very grateful for that day of wedding dress shopping with her. Thanks to all the staff at Rainbow, Audrey
I had a really special experience a Rainbow Bridal. My wedding date was over a year and a half away, and my grandmother Read more...
I had a really special experience a Rainbow Bridal. My wedding date was over a year and a half away, and my grandmother was ill, we knew she had only a few months left, and would never be at my wedding. On a February afternoon, my mom, aunt and I brought my grandma to Rainbow to see me try on dresses. I told our consultant, Ilda, that I wasn't ready to buy anything yet, but that I really wanted to at least see me in a dress and be part of that. Everyone at Rainbow was very sweet and accomodating to my grandma, and we never felt like a burden because we were just browsing. Months after she passed, I ended up buying a beautiful dress at Rainbow, at a great price too. I visited other stores, but buying from Rainbow made me feel like my Grandma was part of my wedding, and I'm still very grateful for that day of wedding dress shopping with her. Thanks to all the staff at Rainbow, Audrey Read less
Services Used: Dress & Attire
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Amanda
Wedding:
9/22/2012
5.0/5.0
Very satisfied with my purchase. Promptly had my dressed cleaned and recommended accessories to match with my dress.
Very satisfied with my purchase. Promptly had my dressed cleaned and recommended accessories to match with my dress.
Very satisfied with my purchase. Promptly had my dressed cleaned and recommended accessories to match with my dress. Read less
Services Used: Dress & Attire
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BlushingBride420
Wedding:
4/20/2012
4.8/5.0
I got my wedding dress at rainbow bridal and was very happy with their service. They were very helpful in finding you sizes and I brought my maid of honor with me who is very good at negociating and she managed to knock $300 of my dress for paying cash that day and another $200 off my head piece. I loved that they were willing to negociate to a point just to make a sale. My alterations were done there also and i was very happy with they way everything turned out. My dress and headpiece looked amazing on my big day :)
I got my wedding dress at rainbow bridal and was very happy with their service. They were very helpful in finding you Read more...
I got my wedding dress at rainbow bridal and was very happy with their service. They were very helpful in finding you sizes and I brought my maid of honor with me who is very good at negociating and she managed to knock $300 of my dress for paying cash that day and another $200 off my head piece. I loved that they were willing to negociate to a point just to make a sale. My alterations were done there also and i was very happy with they way everything turned out. My dress and headpiece looked amazing on my big day :) Read less
Services Used: Dress & Attire
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Stephanie
Wedding:
10/8/2011
2.5/5.0
I went in to search for my wedding dress at Rainbow Bridal, but didn't have anyone else with me. I don't know if that is why they didn't treat me like I was seriously looking, or if they were just indifferent to start with.

It took a long time for staff to finally offer help. A younger girl with long dark hair helped me out, and in the end did agree to take some pictures of me in the dresses so I could show my mom once I got home.

The older ladies in the store just sat and talked to each other. If I had a question that the sales clerk couldn't answer, she would have to wait for them to let her speak before she could even begin to get an answer.

With the exception of the younger girl helping me, the rest of the staff acting like I was bothering them by being there.
I knew exactly what I wanted for my bridesmaid's dresses and they were less than helpful with costs and answering questions I had.

I went there in search of a good deal, because the location is downtown Hamilton, not very nice, and I thought they might have lower prices, but they didn't really. I wouldn't recommend Rainbow Bridal to other brides.
I went in to search for my wedding dress at Rainbow Bridal, but didn't have anyone else with me. I don't know if that is Read more...
I went in to search for my wedding dress at Rainbow Bridal, but didn't have anyone else with me. I don't know if that is why they didn't treat me like I was seriously looking, or if they were just indifferent to start with.

It took a long time for staff to finally offer help. A younger girl with long dark hair helped me out, and in the end did agree to take some pictures of me in the dresses so I could show my mom once I got home.

The older ladies in the store just sat and talked to each other. If I had a question that the sales clerk couldn't answer, she would have to wait for them to let her speak before she could even begin to get an answer.

With the exception of the younger girl helping me, the rest of the staff acting like I was bothering them by being there.
I knew exactly what I wanted for my bridesmaid's dresses and they were less than helpful with costs and answering questions I had.

I went there in search of a good deal, because the location is downtown Hamilton, not very nice, and I thought they might have lower prices, but they didn't really. I wouldn't recommend Rainbow Bridal to other brides. Read less
Services Used: Dress & Attire
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anthony_alyssacolonna
Wedding:
10/3/2010
4.9/5.0
Was very impressed with their service. All the girls were wonderful and sweet. They had so many dresses in so many different sizes. We didn't have an appointment because I had come in just to browse and they were right there answering questions and helping me when I needed them. My dress was gorgeous and my veil too. There was a mix-up but they fixed it very quickly and I am definately impressed! Have recommended them to so many people!!
Was very impressed with their service. All the girls were wonderful and sweet. They had so many dresses in so many Read more...
Was very impressed with their service. All the girls were wonderful and sweet. They had so many dresses in so many different sizes. We didn't have an appointment because I had come in just to browse and they were right there answering questions and helping me when I needed them. My dress was gorgeous and my veil too. There was a mix-up but they fixed it very quickly and I am definately impressed! Have recommended them to so many people!! Read less
Services Used: Dress & Attire
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