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Rainbow Bridal

Hamilton , ON

LOCATION

105 King St E
Hamilton, ON L8N 1A9 CA

PHONE

905-529-1164

WEBSITE

View website
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Dress & Attire

REVIEWS

4.0
out of 5.0
4.3/5.0
3.9/5.0
3.9/5.0
4.3/5.0
3.7/5.0
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Private User
Wedding:
11/29/2014
5.0/5.0
When I went in to the store it was very over whelming. I had an idea of what I was looking for but that idea shortly vanished. I decided to look at all the dresses that were in my budget.

The woman helping me ( never got her name) was ever so kind. Once I found the first dress I wanted to try on she was helpful.

Once I got the dress on I fell in love. Who would have thought that I would buy the first and only dress I tried on!
When I went in to the store it was very over whelming. I had an idea of what I was looking for but that idea shortly Read more...
When I went in to the store it was very over whelming. I had an idea of what I was looking for but that idea shortly vanished. I decided to look at all the dresses that were in my budget.

The woman helping me ( never got her name) was ever so kind. Once I found the first dress I wanted to try on she was helpful.

Once I got the dress on I fell in love. Who would have thought that I would buy the first and only dress I tried on! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
2.3/5.0
Although I found my dream dress through Rainbow Bridal, my overall experience wasn't that pleasant. Upon trying on my dress, the consultants instead I order a dress size bigger than others I had tried on by at least 2 sizes. Although I told them I wanted a smaller size, they insisted that they knew what they were doing and I won't need alterations. I did after all need the dress to be altered and was unhappy that they weren't willing to accommodate me as they made the choice to order it in that size.
My bridesmaids also ordered their dresses from the store. We we told the dresses would be in within 4-8 weeks. After 10 weeks, we began calling and were told the dresses would be in in a few days. When we didn't receive a phone call, we called back to be told it would be another few days. This went on for a few more weeks. At times, our calls were not returned and information was never relayed to us. The girls received their dresses a mere 5 days before my wedding.
Although I found my dream dress through Rainbow Bridal, my overall experience wasn't that pleasant. Upon trying on my Read more...
Although I found my dream dress through Rainbow Bridal, my overall experience wasn't that pleasant. Upon trying on my dress, the consultants instead I order a dress size bigger than others I had tried on by at least 2 sizes. Although I told them I wanted a smaller size, they insisted that they knew what they were doing and I won't need alterations. I did after all need the dress to be altered and was unhappy that they weren't willing to accommodate me as they made the choice to order it in that size.
My bridesmaids also ordered their dresses from the store. We we told the dresses would be in within 4-8 weeks. After 10 weeks, we began calling and were told the dresses would be in in a few days. When we didn't receive a phone call, we called back to be told it would be another few days. This went on for a few more weeks. At times, our calls were not returned and information was never relayed to us. The girls received their dresses a mere 5 days before my wedding. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
5.0/5.0
Rainbow was amazing to deal with. They made sure my dress for perfectly! Stunning selection and friendly staff. I loved my dress!
Rainbow was amazing to deal with. They made sure my dress for perfectly! Stunning selection and friendly staff. I loved my Read more...
Rainbow was amazing to deal with. They made sure my dress for perfectly! Stunning selection and friendly staff. I loved my dress! Read less
Services Used: Dress & Attire
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Pat
Wedding:
8/30/2014
0.6/5.0
Would not recommend this place to my worst enemy. Picking my dress and bridesmaid dresses was not the problem, everything else was. After ordering my gown and bridesmaid dresses in march, they did not come in until one week before wedding in Aug. The bridesmaid dresses were the wrong size and we were told it would cost 150 dollars per dress to alter. One dress was even wrong shade of color. My gown which was stored at the rainbow until bridesmaids came in, was not finished. The straps were not attached, the bustle not sewn, and there was make up on the inside of the bodice. ( I don't wear make up). When I approached management about who tried on my gown, I was told by the manager that I was lying, that they would never do anything like that. After telling them I wanted the dress cleaned, straps put on and bustle sown, I was told it would cost me 150 for each alteration. I requested some sort of a refund as I would have to take all dresses to a different seamstress to fix , I was told they weren't taking money out of their pockets to pay for my wedding necessities. They were ignorant, unhelpful, and beligerant. All this one week before my wedding. My advice? Save the tears and stress and shop ANYWHERE else
Would not recommend this place to my worst enemy. Picking my dress and bridesmaid dresses was not the problem, everything Read more...
Would not recommend this place to my worst enemy. Picking my dress and bridesmaid dresses was not the problem, everything else was. After ordering my gown and bridesmaid dresses in march, they did not come in until one week before wedding in Aug. The bridesmaid dresses were the wrong size and we were told it would cost 150 dollars per dress to alter. One dress was even wrong shade of color. My gown which was stored at the rainbow until bridesmaids came in, was not finished. The straps were not attached, the bustle not sewn, and there was make up on the inside of the bodice. ( I don't wear make up). When I approached management about who tried on my gown, I was told by the manager that I was lying, that they would never do anything like that. After telling them I wanted the dress cleaned, straps put on and bustle sown, I was told it would cost me 150 for each alteration. I requested some sort of a refund as I would have to take all dresses to a different seamstress to fix , I was told they weren't taking money out of their pockets to pay for my wedding necessities. They were ignorant, unhelpful, and beligerant. All this one week before my wedding. My advice? Save the tears and stress and shop ANYWHERE else Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I absolutely loved my dress! The ladies were incredibly helpful and suggested a dress that I never thought would look good on me, it was THE DRESS! I also found my veil and the beautiful band I accented my dress with! There was such a huge selection of dresses that I was able to buy one off the rack for a cheaper price!
I absolutely loved my dress! The ladies were incredibly helpful and suggested a dress that I never thought would look good Read more...
I absolutely loved my dress! The ladies were incredibly helpful and suggested a dress that I never thought would look good on me, it was THE DRESS! I also found my veil and the beautiful band I accented my dress with! There was such a huge selection of dresses that I was able to buy one off the rack for a cheaper price! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I went to. find the dress of my dreams and I found the best one I will feel like Cinderella on my special day thank you. to everyone who helped me make this happen
I went to. find the dress of my dreams and I found the best one I will feel like Cinderella on my special day thank you. Read more...
I went to. find the dress of my dreams and I found the best one I will feel like Cinderella on my special day thank you. to everyone who helped me make this happen Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
1.0/5.0
I went to Rainbow with a friend to look at their dresses. We were greeted by a friendly sales lady who asked what I was shopping for. I explained that we were just looking, but none the less she started pulling dresses and so did we. After trying on two dresses, I found one that I liked. The sales lady was quick to offer me a discount if I purchased the sample dress I had on, and also offered discounted accessories. With hesitation, I explained that I needed some time to think about it. After discussing it with my friend, I went back to the store and decided to purchase the gown. Once I got home, I tried in on and immediately realized I had made a huge mistake. It was only at this time that I realized my receipt had been stamped NO RETURNS NO EXCHANGES. I called the store the next morning and explained my situation. I said I wanted to return the gown, and since it was their sample I purchased, said that they could just return it to the racks. After hearing my story, the woman I spoke to told me they had already ordered in another sample of the same gown and it was already in the salon. I find this impossible to believe because I had only bought mine in the late afternoon the day before. She told me she had to speak to the owner and that someone would get back to me in a few days. No one ever did. Furious, my finace decided to email the store owner. He explained the situation and asked for an exception to return the gown. The owner replied with a curt email saying we could exchange but not return the gown. We explained that an exchange would not suit our situation, but were not offered any other solutions nor were our emails returned. We're disgusted by the unprofessionalism of this store. We are reasonable people who were looking for a reasonable solution in an unfortunate situation, and were instead confronted with complete disregard by the owner and management. It is obvious that customer service is not a priority to this business.
I went to Rainbow with a friend to look at their dresses. We were greeted by a friendly sales lady who asked what I was Read more...
I went to Rainbow with a friend to look at their dresses. We were greeted by a friendly sales lady who asked what I was shopping for. I explained that we were just looking, but none the less she started pulling dresses and so did we. After trying on two dresses, I found one that I liked. The sales lady was quick to offer me a discount if I purchased the sample dress I had on, and also offered discounted accessories. With hesitation, I explained that I needed some time to think about it. After discussing it with my friend, I went back to the store and decided to purchase the gown. Once I got home, I tried in on and immediately realized I had made a huge mistake. It was only at this time that I realized my receipt had been stamped NO RETURNS NO EXCHANGES. I called the store the next morning and explained my situation. I said I wanted to return the gown, and since it was their sample I purchased, said that they could just return it to the racks. After hearing my story, the woman I spoke to told me they had already ordered in another sample of the same gown and it was already in the salon. I find this impossible to believe because I had only bought mine in the late afternoon the day before. She told me she had to speak to the owner and that someone would get back to me in a few days. No one ever did. Furious, my finace decided to email the store owner. He explained the situation and asked for an exception to return the gown. The owner replied with a curt email saying we could exchange but not return the gown. We explained that an exchange would not suit our situation, but were not offered any other solutions nor were our emails returned. We're disgusted by the unprofessionalism of this store. We are reasonable people who were looking for a reasonable solution in an unfortunate situation, and were instead confronted with complete disregard by the owner and management. It is obvious that customer service is not a priority to this business. Read less
Services Used: Dress & Attire
Bg5
Jen
Wedding:
7/27/2013
4.6/5.0
Love how we were able to go through the dresses ourselves, and when we needed help/advice they were there to help you out with suggestions. The late hours on Thursday and Friday and being open on Sunday was definitley a big help too!

Also the price matched too

Thank you for everything!
Jennifer
Love how we were able to go through the dresses ourselves, and when we needed help/advice they were there to help you out Read more...
Love how we were able to go through the dresses ourselves, and when we needed help/advice they were there to help you out with suggestions. The late hours on Thursday and Friday and being open on Sunday was definitley a big help too!

Also the price matched too

Thank you for everything!
Jennifer Read less
Services Used: Dress & Attire
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Suzanne
Wedding:
5/19/2013
5.0/5.0
Felicia and Barry helped me find my dream dress. I had never met either of them. I called the day before and gave a brief description of what I was looking for. They told me to come by the next day to look at a few. Well, the first dress I tried on was "the one". They showed me a few others, but the first was it.
The had the best customer service I could have ever asked for. They helped w/ all ideas for all areas of my wedding. The knowledge between these 2 was amazing. My alterations were perfect on the first try, they worked very quickly and I just cannot say enough about the store, the dress and most important the people helping. Overall, the best place I've ever been. Fantastic--can't say enough about these guys. A must go for wedding dresses.
Felicia and Barry helped me find my dream dress. I had never met either of them. I called the day before and gave a brief Read more...
Felicia and Barry helped me find my dream dress. I had never met either of them. I called the day before and gave a brief description of what I was looking for. They told me to come by the next day to look at a few. Well, the first dress I tried on was "the one". They showed me a few others, but the first was it.
The had the best customer service I could have ever asked for. They helped w/ all ideas for all areas of my wedding. The knowledge between these 2 was amazing. My alterations were perfect on the first try, they worked very quickly and I just cannot say enough about the store, the dress and most important the people helping. Overall, the best place I've ever been. Fantastic--can't say enough about these guys. A must go for wedding dresses. Read less
Services Used: Dress & Attire
Default vendor profile pic
Kaitlynn
Wedding:
10/20/2012
5.0/5.0
They had great customer service!! Found my dream dress without having to add something to the dress. Extremely satisfied with the quality and price of the dress!
Thank you to all the staff at Rainbow Bridal!!
They had great customer service!! Found my dream dress without having to add something to the dress. Extremely satisfied Read more...
They had great customer service!! Found my dream dress without having to add something to the dress. Extremely satisfied with the quality and price of the dress!
Thank you to all the staff at Rainbow Bridal!! Read less
Services Used: Dress & Attire
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