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Rental Pros

Ottawa , IL

LOCATION

Ottawa, IL US
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Rentals & Photobooths

REVIEWS

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hmkellogg
Wedding:
10/1/2011
1.8/5.0
I will start by saying that Rental Pros did carry a nice selection of nearly all of the rental supplies I needed for my wedding reception. I rented 8 ft rectangle tables, wooden folding chairs, ivory linen table cloths, black table runners, a white light post, tent with sidewalls, portable bar and a popcorn machine. We viewed their showroom the winter prior to our Oct '11 wedding. When I gave my "rough" head count of 250 I was quoted a breakdown cost of ea item and a total balance. At that time, my future mother-in-law paid the bill in full. I naturally assumed that when I called back with a true head count she would receive any credit left over. I called back with a head count of 200. I was told she had already ordered the linens and I couldn't adjust my count. I asked about a credit & she said the price you paid for was a package price and she doesn't "do" credits. I tried to negotiate a deal and was given the supplies for free to the popcorn maker only.

My real pet peeve is that they showed up to deliver the rental 2 full hours late. They should have been on site at 9am - they arrived at nearly 11am. This set my entire schedule behind. I ended up having to go back to the reception venue after my rehearsal dinner to complete set up. I paid extra for delivery and set up and the tables were basically only dropped off and 4-6 of my friends/family members did the set up and placement themselves. I would avoid renting their table runners. The cost was reasonable, but they were cut oddly at an angle and were hard to match up nicely.

Just a few things to be aware of when booking!
I will start by saying that Rental Pros did carry a nice selection of nearly all of the rental supplies I needed for my Read more...
I will start by saying that Rental Pros did carry a nice selection of nearly all of the rental supplies I needed for my wedding reception. I rented 8 ft rectangle tables, wooden folding chairs, ivory linen table cloths, black table runners, a white light post, tent with sidewalls, portable bar and a popcorn machine. We viewed their showroom the winter prior to our Oct '11 wedding. When I gave my "rough" head count of 250 I was quoted a breakdown cost of ea item and a total balance. At that time, my future mother-in-law paid the bill in full. I naturally assumed that when I called back with a true head count she would receive any credit left over. I called back with a head count of 200. I was told she had already ordered the linens and I couldn't adjust my count. I asked about a credit & she said the price you paid for was a package price and she doesn't "do" credits. I tried to negotiate a deal and was given the supplies for free to the popcorn maker only.

My real pet peeve is that they showed up to deliver the rental 2 full hours late. They should have been on site at 9am - they arrived at nearly 11am. This set my entire schedule behind. I ended up having to go back to the reception venue after my rehearsal dinner to complete set up. I paid extra for delivery and set up and the tables were basically only dropped off and 4-6 of my friends/family members did the set up and placement themselves. I would avoid renting their table runners. The cost was reasonable, but they were cut oddly at an angle and were hard to match up nicely.

Just a few things to be aware of when booking! Read less
Services Used: Rentals & Photobooths
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Melissa
Wedding:
6/9/2007
5.0/5.0
Your wedding day is very busy and the last thing that the bride and groom want to do is decorate or worse...clean up. Our reception was in Ottawa, IL and we live about 45 min. away. Therefore when we found a rental place right down the street from our reception hall we were ecstatic. We went in and were surprised by how much the store offered. They had pictures of previous work at our reception hall and they had decorations set up so you could see the finished product. My husband and I decided that it was worth the money, which was reasonably priced, to have them set up and tear down. We decided on 4 balloon towers for each corner of the dance floor and a cascade of tulle and lights from each tower up to the middle. They also put lights on all the banisters. We also rented mirrors for our centerpieces from them. When our guests arrived it looked like we had spent hours decorating and we hadn't. My husband and our groomsmen went the morning of our ceremony to set up the centerpieces, but that was it. It was so nice that the morning of all I had to worry about was getting ready and looking beautiful. I would recommend this rental place to anyone. They also have a second location, I believe in the Lasalle/Peru area.
Your wedding day is very busy and the last thing that the bride and groom want to do is decorate or worse...clean up. Our Read more...
Your wedding day is very busy and the last thing that the bride and groom want to do is decorate or worse...clean up. Our reception was in Ottawa, IL and we live about 45 min. away. Therefore when we found a rental place right down the street from our reception hall we were ecstatic. We went in and were surprised by how much the store offered. They had pictures of previous work at our reception hall and they had decorations set up so you could see the finished product. My husband and I decided that it was worth the money, which was reasonably priced, to have them set up and tear down. We decided on 4 balloon towers for each corner of the dance floor and a cascade of tulle and lights from each tower up to the middle. They also put lights on all the banisters. We also rented mirrors for our centerpieces from them. When our guests arrived it looked like we had spent hours decorating and we hadn't. My husband and our groomsmen went the morning of our ceremony to set up the centerpieces, but that was it. It was so nice that the morning of all I had to worry about was getting ready and looking beautiful. I would recommend this rental place to anyone. They also have a second location, I believe in the Lasalle/Peru area. Read less
Services Used: Rentals & Photobooths
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