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Robbins Bros

Houston , TX

LOCATION

Houston, TX US

WEBSITE

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Jewelry

REVIEWS

4.3
out of 5.0
4.3/5.0
4.3/5.0
4.4/5.0
4.3/5.0
4.3/5.0
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olivia
Wedding:
3/1/2014
0.0/5.0
My fiancé purchased my white gold wedding set from Robbins Brothers last December. By mid-january, I noticed the ring beginning to change back to a gold color. When I mentioned this to my fiancé, he became very upset and explained to me that he was told the ring would not turn. Due to this misinformation before purchasing the ring, we decided that we wanted another type of metal. Throughout the next 8 months, we visited Robbins Brothers 7 times in an attempt to get a different metal, each time being told a different story and on several occasions being treated very rudely. Robbins Brothers repeatedly lied to us about what they were able to do in an attempt to pacify us. They also never called back like they promised on 3 different occasions. When all options for a different ring in our price range were exhausted, we asked for a full refund. We were treated very rudely by the manager who accused us of lying. He said the refund was not possible because a year had passed. In reality, they pacified us for the prior 8 months while we were trying to resolve the issue. Overall, I would not recommend Robbins Brothers to anyone. Their poor customer service has turned a time of celebration into one of great stress.
My fiancé purchased my white gold wedding set from Robbins Brothers last December. By mid-january, I noticed the ring Read more...
My fiancé purchased my white gold wedding set from Robbins Brothers last December. By mid-january, I noticed the ring beginning to change back to a gold color. When I mentioned this to my fiancé, he became very upset and explained to me that he was told the ring would not turn. Due to this misinformation before purchasing the ring, we decided that we wanted another type of metal. Throughout the next 8 months, we visited Robbins Brothers 7 times in an attempt to get a different metal, each time being told a different story and on several occasions being treated very rudely. Robbins Brothers repeatedly lied to us about what they were able to do in an attempt to pacify us. They also never called back like they promised on 3 different occasions. When all options for a different ring in our price range were exhausted, we asked for a full refund. We were treated very rudely by the manager who accused us of lying. He said the refund was not possible because a year had passed. In reality, they pacified us for the prior 8 months while we were trying to resolve the issue. Overall, I would not recommend Robbins Brothers to anyone. Their poor customer service has turned a time of celebration into one of great stress. Read less
Services Used: Jewelry
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D1
Wedding:
10/12/2013
4.3/5.0
Great customer service. Good value on diamond and setting purchase, low to no pressure to nut, worked to get good financing option.
Great customer service. Good value on diamond and setting purchase, low to no pressure to nut, worked to get good Read more...
Great customer service. Good value on diamond and setting purchase, low to no pressure to nut, worked to get good financing option. Read less
Services Used: Jewelry
B2
Anonymous
Wedding:
2+ years ago
4.7/5.0
I absolutely LOVE all 3 of my rings. Great people = Great service. You wont regret it! Everyone was very helpful every time we had a question. Just tell them what you're looking for and I'm sure they can find your very special jewlry.
I absolutely LOVE all 3 of my rings. Great people = Great service. You wont regret it! Everyone was very helpful every Read more...
I absolutely LOVE all 3 of my rings. Great people = Great service. You wont regret it! Everyone was very helpful every time we had a question. Just tell them what you're looking for and I'm sure they can find your very special jewlry. Read less
Services Used: Jewelry
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AnnMarie
Wedding:
7/16/2012
5.0/5.0
My husband purchased my engagement ring at the Houston Robbins Bros, and he enjoyed the experience (he usually hates shopping), and I couldn't be happier! It is the most beautiful and unique ring I could ever imagine! I only told him 2 things I wanted in a ring... a center that was round or cushion cut, and that I loved milgrain detail on rings. The consultant expertly guided him and the quality of the rings he had to choose from were second to none. We went back together 3 months later to pick out our wedding rings and had the same wonderful experience. Very welcoming and helpful, not-pressuring, and we had our bands picked out and purchased in less than an hour... and we were just planning on looking that day.
My husband purchased my engagement ring at the Houston Robbins Bros, and he enjoyed the experience (he usually hates Read more...
My husband purchased my engagement ring at the Houston Robbins Bros, and he enjoyed the experience (he usually hates shopping), and I couldn't be happier! It is the most beautiful and unique ring I could ever imagine! I only told him 2 things I wanted in a ring... a center that was round or cushion cut, and that I loved milgrain detail on rings. The consultant expertly guided him and the quality of the rings he had to choose from were second to none. We went back together 3 months later to pick out our wedding rings and had the same wonderful experience. Very welcoming and helpful, not-pressuring, and we had our bands picked out and purchased in less than an hour... and we were just planning on looking that day. Read less
Services Used: Jewelry
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Sarah
Wedding:
3/9/2012
5.0/5.0
They made the ring experience easy and fun! Great people to work with and an amazing selection of jewelry!
They made the ring experience easy and fun! Great people to work with and an amazing selection of jewelry!
They made the ring experience easy and fun! Great people to work with and an amazing selection of jewelry! Read less
Services Used: Jewelry
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J.P.
Wedding:
5/1/2010
2.7/5.0
Good value - hit or miss on the professionalism - not so good on their contracts.

The 1st time I tried to check out Robbins Bros it was about 30-45 minutes before their scheduled closing time (as marked on the door) but the door was locked. As I tried the door several times, the staff inside just stared at me with dumb looks on their faces and then ignored me. When I brought my fiancé in to Robbins brothers for the 1st time, it was a better experience. The girl behind the counter was very gracious and well mannered without seeming snobbish (like the other stores I went to.) She also didn't try to push any sales on us either. She took in every bit of information we gave her regarding what we wanted and never tried to sell us something over our intended budget. I have NEVER seen that in a jewelry store before anywhere. We didn't have the constant barrage of "can I help you" from every staff member in the store which we got from Zales (also appreciated.) Our sales rep wanted to make sure we "Loved" the ring, not just "like" it. She seemed to go through great pains to make sure we got exactly what we wanted and could afford. The ring was fantastic and I was thoroughly impressed with the knowledge and professional attitude of our rep. I put a deposit on the ring and it went on layaway.

Then came the phone call. Several months later I got a call from my rep stating that RB was doing away with their layaway program and I had a week to make a decision. 1. Pay it off within that week. 2. Purchase the ring completely through their credit provider and pay it off with interest. 3. Get all my money back. She didn't lean on me to make any of those choices and that was also appreciated. I was pissed that they wouldn't honor our layaway contract but what are ya gonna do, right?

Before that week was up I received a call from some ignorant hood-rat with horrible grammar from the same RB store (not from customer service) telling me I needed to sign up for their credit line to buy the ring. I repeated over and over again that I would rather just pay it off with cash but he insisted I needed to sign up for their "everybody qualifies" credit. Reminiscent of a used car salesman. After his 2nd harassing phone call the day after, we decided to have them return my original payments and we went to get a ring elsewhere. That's what they get for hiring hood-rats to sell diamonds.

2 days later I got a letter in the mail from RB headquarters notifying me that they were filing bankruptcy and I needed to close out my layaway account. Nice, huh?

We took a picture of the ring to a local jeweler here in Houston ("Silverlust") and the owner had a ring handmade special to match the one in the photo. It ended up looking better than the one from RB. We've been a regular customer there ever since. He even let's us do layaway. Good times!
Good value - hit or miss on the professionalism - not so good on their contracts.

The 1st time I tried to check Read more...
Good value - hit or miss on the professionalism - not so good on their contracts.

The 1st time I tried to check out Robbins Bros it was about 30-45 minutes before their scheduled closing time (as marked on the door) but the door was locked. As I tried the door several times, the staff inside just stared at me with dumb looks on their faces and then ignored me. When I brought my fiancé in to Robbins brothers for the 1st time, it was a better experience. The girl behind the counter was very gracious and well mannered without seeming snobbish (like the other stores I went to.) She also didn't try to push any sales on us either. She took in every bit of information we gave her regarding what we wanted and never tried to sell us something over our intended budget. I have NEVER seen that in a jewelry store before anywhere. We didn't have the constant barrage of "can I help you" from every staff member in the store which we got from Zales (also appreciated.) Our sales rep wanted to make sure we "Loved" the ring, not just "like" it. She seemed to go through great pains to make sure we got exactly what we wanted and could afford. The ring was fantastic and I was thoroughly impressed with the knowledge and professional attitude of our rep. I put a deposit on the ring and it went on layaway.

Then came the phone call. Several months later I got a call from my rep stating that RB was doing away with their layaway program and I had a week to make a decision. 1. Pay it off within that week. 2. Purchase the ring completely through their credit provider and pay it off with interest. 3. Get all my money back. She didn't lean on me to make any of those choices and that was also appreciated. I was pissed that they wouldn't honor our layaway contract but what are ya gonna do, right?

Before that week was up I received a call from some ignorant hood-rat with horrible grammar from the same RB store (not from customer service) telling me I needed to sign up for their credit line to buy the ring. I repeated over and over again that I would rather just pay it off with cash but he insisted I needed to sign up for their "everybody qualifies" credit. Reminiscent of a used car salesman. After his 2nd harassing phone call the day after, we decided to have them return my original payments and we went to get a ring elsewhere. That's what they get for hiring hood-rats to sell diamonds.

2 days later I got a letter in the mail from RB headquarters notifying me that they were filing bankruptcy and I needed to close out my layaway account. Nice, huh?

We took a picture of the ring to a local jeweler here in Houston ("Silverlust") and the owner had a ring handmade special to match the one in the photo. It ended up looking better than the one from RB. We've been a regular customer there ever since. He even let's us do layaway. Good times! Read less
Services Used: Jewelry
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william
Wedding:
4/17/2010
4.7/5.0
The Robbins Bros Jewelers were awesome. My experience there was all great from the beginning till the end. The staff there was very helpful they made it very convenient for us. Overall, they a really great jeweler. I would definitely recommend them!
The Robbins Bros Jewelers were awesome. My experience there was all great from the beginning till the end. The staff there Read more...
The Robbins Bros Jewelers were awesome. My experience there was all great from the beginning till the end. The staff there was very helpful they made it very convenient for us. Overall, they a really great jeweler. I would definitely recommend them! Read less
Services Used: Jewelry
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Renae
Wedding:
3/14/2010
4.7/5.0
We're extremely happy with our service from Robbins Bros. I love my ring and still get lots of compliments. I only wish they hadn't left Houston :(

Thanks again Robbins Bros!
We're extremely happy with our service from Robbins Bros. I love my ring and still get lots of compliments. I only wish Read more...
We're extremely happy with our service from Robbins Bros. I love my ring and still get lots of compliments. I only wish they hadn't left Houston :(

Thanks again Robbins Bros! Read less
Services Used: Jewelry
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smh09
Wedding:
12/19/2009
5.0/5.0
My husband and I are extremely happy with the service that we received from Robbins bros. We went there to find my engagement ring after going to a few places closer to home. The people we dealt with at Robbins Bros were great. They weren't pushy, they listened to exactly what we wanted and helped us pick out the perfect ring! Because we were so pleased with Robbins Bros we decided to go back and get both of our wedding bands there too. They have an outstanding collection of rings, so I'm sure you'll find just what you're looking for :)
My husband and I are extremely happy with the service that we received from Robbins bros. We went there to find my Read more...
My husband and I are extremely happy with the service that we received from Robbins bros. We went there to find my engagement ring after going to a few places closer to home. The people we dealt with at Robbins Bros were great. They weren't pushy, they listened to exactly what we wanted and helped us pick out the perfect ring! Because we were so pleased with Robbins Bros we decided to go back and get both of our wedding bands there too. They have an outstanding collection of rings, so I'm sure you'll find just what you're looking for :) Read less
Services Used: Jewelry
Default vendor profile pic
joginac
Wedding:
4/11/2009
5.0/5.0
I've looked around a long time just to see if jewelry stores had a ring like what i thought i wanted, and have never found a thing, so I had low expectations when going in the store. To my surprise, we found a beautiful ring for me and even a just as beautiful ring for my husband. We even shopped elsewhere for a similar ring and could not find one as nice. If you can't find something you like elsewhere, go look there! I'm superpicky and and I am definatly satisfied.
I've looked around a long time just to see if jewelry stores had a ring like what i thought i wanted, and have never found Read more...
I've looked around a long time just to see if jewelry stores had a ring like what i thought i wanted, and have never found a thing, so I had low expectations when going in the store. To my surprise, we found a beautiful ring for me and even a just as beautiful ring for my husband. We even shopped elsewhere for a similar ring and could not find one as nice. If you can't find something you like elsewhere, go look there! I'm superpicky and and I am definatly satisfied. Read less
Services Used: Jewelry
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