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Robyn Lynne, Inc.

Lakeland , FL
CONTACT US
CONTACT US

LOCATION

Oakbridge Centre, 3674 Harden Blvd.
Lakeland, FL 33803 US (map)

PHONE

863-682-1414

WEBSITE

View website
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ABOUT US

Robyn Lynne is proud of our 35-year history serving the Polk County area and beyond. We specialize in Bridal, Prom, Pageants, Quinceanera and Special Occasions. We are a full-service... Read more
Robyn Lynne is proud of our 35-year history serving the Polk County area and beyond. We specialize in Bridal, Prom, Pageants, Quinceanera and Special Occasions. We are a full-service Bridal Salon with the intention of providing the best possible setting for brides to select the perfect wedding dress. We know how exhausting planning for weddings and special occasions can be, so we set out to design a welcoming atmosphere where you, our customers would feel as comfortable and relaxed as you would in your own homes. Our goal is to provide exceptional service and to make your experience one worth remembering. Read less
Dress & Attire , Jewelry

INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Father of the Bride, Father of the Groom, Flower Girls, Groom, Groomsmen, Mother of the Bride, Mother of the Groom, Ring Bearers
Which of the following services do you provide??
Alterations, Full Customization, Rentals, Sample Sales, Trunk Shows
Which of the following items do you offer?
Bridal Belts, Bridal Gowns, Formal Gowns, Garters, Hair Accessories, Jewelry, Plus Size Gowns, Sample Gowns, Shoes, Tuxedo Rentals, Tuxedos, Undergarments, Veils
What is the average turnaround time for a bridal gown? (select one)
Less than 6 months
How often do you receive new bridal gowns?
Seasonally
What is your return policy?
Final Sale

INFO FOR JEWELRY

What kind of jewelry do you offer?
Costume Accessories

REVIEWS

3.8
out of 5.0
3.9/5.0
3.7/5.0
3.8/5.0
3.9/5.0
3.7/5.0
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Brittney
Wedding:
5/15/2015
1.4/5.0
I know this probably wont make it to the public eye but I would like to share my experience with this store in hopes someone will read it. I found my dress at Robyn Lynne and I loved it, the measured me and ordered my dress. When I picked up my dress as I had already paid in full when I placed my order a girl got my dress out of the backroom and I asked to try it on for my mother because she hadn't seen the dress. She put my dress in a fitting room and left, I was not offered any help or assistance in getting into my dress nor was I able to even come out of the fitting room. My poor mother had to help me figure out how to get in this dress, she saw it in the fitting room and then we left, no one even questioned us as we walked out of the store whether I had paid in full or not but I had. I waited to try on my dress 2 months out for the wedding, I am no seamstress so I don't know what to look for on dresses but as I am getting fitted for my dress the lady asked me where I got the dress from and how much I paid because it was the WORST quality dress she had ever had brought to her shop. I am embarssed at this point and then contact Robyn Lynnes management not to get any kind of a refund but to let them know how upset and disappointed I was with there quality of dresses they were selling the "manager" Lindsey was so extremely rude. I told her about my experience picking up my dress and stated "if we were busy why would you expect us to drop someone else and help you". I myself have worked in customer service and have never seen anything like this. They have beautiful dresses but this Lindsey girl was very rude and get ready to pay extra in alterations cost to fix the seams and quality of their dresses they sell.
I know this probably wont make it to the public eye but I would like to share my experience with this store in hopes Read more...
I know this probably wont make it to the public eye but I would like to share my experience with this store in hopes someone will read it. I found my dress at Robyn Lynne and I loved it, the measured me and ordered my dress. When I picked up my dress as I had already paid in full when I placed my order a girl got my dress out of the backroom and I asked to try it on for my mother because she hadn't seen the dress. She put my dress in a fitting room and left, I was not offered any help or assistance in getting into my dress nor was I able to even come out of the fitting room. My poor mother had to help me figure out how to get in this dress, she saw it in the fitting room and then we left, no one even questioned us as we walked out of the store whether I had paid in full or not but I had. I waited to try on my dress 2 months out for the wedding, I am no seamstress so I don't know what to look for on dresses but as I am getting fitted for my dress the lady asked me where I got the dress from and how much I paid because it was the WORST quality dress she had ever had brought to her shop. I am embarssed at this point and then contact Robyn Lynnes management not to get any kind of a refund but to let them know how upset and disappointed I was with there quality of dresses they were selling the "manager" Lindsey was so extremely rude. I told her about my experience picking up my dress and stated "if we were busy why would you expect us to drop someone else and help you". I myself have worked in customer service and have never seen anything like this. They have beautiful dresses but this Lindsey girl was very rude and get ready to pay extra in alterations cost to fix the seams and quality of their dresses they sell. Read less
Services Used: Dress & Attire
Robyn Lynne, Inc. responded with the following comments:

Brittney, I am guessing this review was written before we could speak again about your dress. I certainly do not want to make excuses but please understand that you definitely caught me off guard when you called our store. I did call you back a second time and apologized if I was rude to you and wanted to do everything possible to get you a new gown. I am mainly responding to this review for other customers because we are doing everything we can to resolve the problem. We want every bride to feel special in our store if it's the first time they have been in or if they are coming back to try on their gown they purchased. In response to the comment I made on the phone about not wanting to drop someone else to help you... I think that was taken a bit out of context. We try our best to help each and every person who comes in but at times we do get busy and aren't able to help people the very moment they need it. We inspect our gowns when they arrive to our store as best we can. We still have not seen the dress again in person, only photos of the problems. We do plan on sending it back to the manufacturer if you do bring it back and will gladly trade it out for a new one. Again, I know we have already spoken several times on the phone and in person so I am just responding to this for other customers who read the review. I want future customers to know that our designers produce very high quality gowns. We hand pick each gown in person before we bring it into our store so we know what kind of gown we are getting. I appreciate you being honest and I hope in the future you will still recommend people to our store for bridal and bridesmaid gowns.
Thank you.
Lindsay, Manager
Default
Private User
Wedding:
3/7/2015
5.0/5.0
I found my wedding dress at Robyn Lynne thanks to the wonderful staff. They set me up multiple appointments when I needed them and were so sweet and helpful. I was able to bring my whole entourage and take pictures of my beautiful gown. They treat you so special and are amazing at what they do. They have a gorgeous variety of gowns and accessories. This store is wonderful.
I found my wedding dress at Robyn Lynne thanks to the wonderful staff. They set me up multiple appointments when I needed Read more...
I found my wedding dress at Robyn Lynne thanks to the wonderful staff. They set me up multiple appointments when I needed them and were so sweet and helpful. I was able to bring my whole entourage and take pictures of my beautiful gown. They treat you so special and are amazing at what they do. They have a gorgeous variety of gowns and accessories. This store is wonderful. Read less
Services Used: Dress & Attire
Robyn Lynne, Inc. responded with the following comments:

Hi Stephanie! Thank you so much for your kind response. We appreciate it so much. We love hearing positive feedback from our wonderful brides. We wish you a lifetime of happiness!
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Anonymous
Wedding:
Recently Married
0.0/5.0
Poor service. The so-called manager, Lindsay (family of the store owner), is useless. I made an appointment expecting to receive individualized attention, but that was not the case. Lindsay did not help me with the dresses (did not unzip them for me, help me in and out of them; did not help me step onto their platform, & many other examples). How can these people be in business for "33 years" with their lack of customer service. This has been true in more than one occasion: their inattentiveness, unfriendliness, lack of personality from Lindsay.
Poor service. The so-called manager, Lindsay (family of the store owner), is useless. I made an appointment expecting to Read more...
Poor service. The so-called manager, Lindsay (family of the store owner), is useless. I made an appointment expecting to receive individualized attention, but that was not the case. Lindsay did not help me with the dresses (did not unzip them for me, help me in and out of them; did not help me step onto their platform, & many other examples). How can these people be in business for "33 years" with their lack of customer service. This has been true in more than one occasion: their inattentiveness, unfriendliness, lack of personality from Lindsay. Read less
Services Used: Dress & Attire
Robyn Lynne, Inc. responded with the following comments:

I am sorry to hear that you felt so strongly about our customer service. I wish you would have mentioned you were not happy about the person helping you so that we could solve the issue in person. All of us strive to give the best customer service possible to each person that walks in the door. We do appreciate your honesty and take all comments (good or bad) seriously and will try to continue to provide good customer service.
Lindsay
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Alex
Wedding:
2/8/2014
4.5/5.0
Hidden gem! Debbie was extremely helpful in every way. I loved that this was a smaller, family owned dress shop. They carry beautiful designer gowns, and we're eager to help every step of the way. Every time I went in everyone was extremely nice, and would offer useful suggestions. Their seamstress was amazing. She altered the dress to a length that was perfect for me, and created a bustle that held perfectly all night. The convenience of being able to do everything in one shop was a huge plus. Not only do they offer alterations in house, they had a good selection of jewelry, headpieces, and veils. They also stored my dress for me so that I did not have to lug it around places. Everyone at Robyn Lynne was very punctual, they ordered everything in plenty of time for it to come in and for me to try it on. I loved my experience with Robyn Lynn.
Hidden gem! Debbie was extremely helpful in every way. I loved that this was a smaller, family owned dress shop. They Read more...
Hidden gem! Debbie was extremely helpful in every way. I loved that this was a smaller, family owned dress shop. They carry beautiful designer gowns, and we're eager to help every step of the way. Every time I went in everyone was extremely nice, and would offer useful suggestions. Their seamstress was amazing. She altered the dress to a length that was perfect for me, and created a bustle that held perfectly all night. The convenience of being able to do everything in one shop was a huge plus. Not only do they offer alterations in house, they had a good selection of jewelry, headpieces, and veils. They also stored my dress for me so that I did not have to lug it around places. Everyone at Robyn Lynne was very punctual, they ordered everything in plenty of time for it to come in and for me to try it on. I loved my experience with Robyn Lynn. Read less
Services Used: Dress & Attire
Robyn Lynne, Inc. responded with the following comments:

Alex, thank you so much for taking the time to share your experience with us! We appreciate the opportunity to make your wedding extra special in any way we can!
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Anonymous
Wedding:
1+ year ago
0.0/5.0
I will never go back to Robynn Lynn. The sales lady who was a young blonde girl acted as if she hates her job and that by you being there trying on dresses is a major inconvenience to her. Someone like her should not be in this type of business
I will never go back to Robynn Lynn. The sales lady who was a young blonde girl acted as if she hates her job and that by Read more...
I will never go back to Robynn Lynn. The sales lady who was a young blonde girl acted as if she hates her job and that by you being there trying on dresses is a major inconvenience to her. Someone like her should not be in this type of business Read less
Services Used: Dress & Attire, Jewelry
Robyn Lynne, Inc. responded with the following comments:

I am sorry to hear you did not have a good experience. We all love what we do very much and it is very sad to hear when customers think we do not care.
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Amanda
Wedding:
10/18/2013
5.0/5.0
I found my dream dress from Robyn Lynne. It was like it was made just for me. The staff was very helpful in my selection. When I ordered the dress thinking it would take 6+ months to get in only took 3 1/2 weeks to come in. Their dress selection is huge and they have great prices on their dress especially for those brides that are on a very strict budget. I would definitely recommend 100% to any bride :-)
I found my dream dress from Robyn Lynne. It was like it was made just for me. The staff was very helpful in my selection. Read more...
I found my dream dress from Robyn Lynne. It was like it was made just for me. The staff was very helpful in my selection. When I ordered the dress thinking it would take 6+ months to get in only took 3 1/2 weeks to come in. Their dress selection is huge and they have great prices on their dress especially for those brides that are on a very strict budget. I would definitely recommend 100% to any bride :-) Read less
Services Used: Dress & Attire
Robyn Lynne, Inc. responded with the following comments:

Thank you so much for taking the time to share your experience!
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Anonymous
Wedding:
10/18/2013
1.4/5.0
Having been to a bridal shop in lake wales to Robyn Lynn service was terrible! They did not seem interested or to care horrible service but beautiful dresses what a shame to be in business for so long and not have a bit of enthusiasm or excitement ! Not sure how they stay in business
Having been to a bridal shop in lake wales to Robyn Lynn service was terrible! They did not seem interested or to care Read more...
Having been to a bridal shop in lake wales to Robyn Lynn service was terrible! They did not seem interested or to care horrible service but beautiful dresses what a shame to be in business for so long and not have a bit of enthusiasm or excitement ! Not sure how they stay in business Read less
Services Used: Dress & Attire, Jewelry
Robyn Lynne, Inc. responded with the following comments:

I am sorry to hear you had such a bad experience at our store. We always strive to give each customer our undivided attention and exceptional service.
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Anonymous
Wedding:
2+ years ago
0.7/5.0
I am not big on bashing businesses, but if I can save 1 bride from dealing with the grief I dealt with it will be worth it. Ill post the short version of my problems with them to spare readers.

I ordered my bridesmaid dresses by the date recommended, they did not order them for another 1 1/2 months. They said they called me but I never once received a call or message and neither did any of the other 6 women in my party. I had to call on 2 separate occasions after not hearing back from them of the dress arrivals. I had to insist on rushing the order and after met with resistance and an attitude got my dresses.

I called about having ties made to match the dresses 6 months before our date and never received a call back.

When my bridesmaids went for fittings they were treated rudely and NONE of them were helped Into their dresses, I had to help zip them up. Plus they continuously tried charging the wrong prices.

It is quite a shame because the shop is beautiful and I must say before their move my mom found her dress which was stunning and their seamstress that fitted her was wonderful.

My recommendation would be to go elsewhere, this is your special day and you should be treated as a priority, gowns are way too expensive and a HUGE part of the wedding. You need to shop where they recognize this importance.

Keep in mind this was the SHORT version!!
I am not big on bashing businesses, but if I can save 1 bride from dealing with the grief I dealt with it will be worth Read more...
I am not big on bashing businesses, but if I can save 1 bride from dealing with the grief I dealt with it will be worth it. Ill post the short version of my problems with them to spare readers.

I ordered my bridesmaid dresses by the date recommended, they did not order them for another 1 1/2 months. They said they called me but I never once received a call or message and neither did any of the other 6 women in my party. I had to call on 2 separate occasions after not hearing back from them of the dress arrivals. I had to insist on rushing the order and after met with resistance and an attitude got my dresses.

I called about having ties made to match the dresses 6 months before our date and never received a call back.

When my bridesmaids went for fittings they were treated rudely and NONE of them were helped Into their dresses, I had to help zip them up. Plus they continuously tried charging the wrong prices.

It is quite a shame because the shop is beautiful and I must say before their move my mom found her dress which was stunning and their seamstress that fitted her was wonderful.

My recommendation would be to go elsewhere, this is your special day and you should be treated as a priority, gowns are way too expensive and a HUGE part of the wedding. You need to shop where they recognize this importance.

Keep in mind this was the SHORT version!! Read less
Services Used: Dress & Attire
Robyn Lynne, Inc. responded with the following comments:

I would like to start by apologizing to you for your frustration in our service. We always strive to give our customers exceptional service. Did you try to talk with a manager or owner about the issues you experienced?
We do not place the order for bridesmaid dresses until all of the individuals have been measured and paid a deposit. We let every bride know this when they decide to order dresses from us. I apologize if you did not understand our ordering process.
I am not sure why no one was available to zip your girls dresses up but again, if there was an issue it should have been expressed to a manager or owner. Sometimes we do get busy and are not available to help each and every person when they are trying on dresses. We appreciate your honesty and would have tried to address your issues if they were brought to our attention.
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Anonymous
Wedding:
2+ years ago
5.0/5.0
We had a great experience with the purchase of the brides gown as well as 11 bridesmaids. they were all nice and we felt like they cared about us.
We had a great experience with the purchase of the brides gown as well as 11 bridesmaids. they were all nice and we felt Read more...
We had a great experience with the purchase of the brides gown as well as 11 bridesmaids. they were all nice and we felt like they cared about us. Read less
Services Used: Dress & Attire
Robyn Lynne, Inc. responded with the following comments:

Thank you very much for your positive response to our service. We are pleased to hear you had such a great experience!
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Lindsay
Wedding:
2/24/2013
5.0/5.0
Robyn Lynne is now under new ownership and has moved location to 3674 Harden Blvd, Lakeland, FL 33803. We are working very hard to continue to provide the same great service that has kept us around for 35 years. We strive to make sure that every brides experience is unique to her needs and as stress free as possible. Not only do we provide bridal gowns but we also have bridesmaid, mother of, flower girls, bridal shoes and jewelry, veils, and much more. We are currently working on a new website to provide the latest information on our services. Please like us on Facebook @RobynLynneInc.
Robyn Lynne is now under new ownership and has moved location to 3674 Harden Blvd, Lakeland, FL 33803. We are working very Read more...
Robyn Lynne is now under new ownership and has moved location to 3674 Harden Blvd, Lakeland, FL 33803. We are working very hard to continue to provide the same great service that has kept us around for 35 years. We strive to make sure that every brides experience is unique to her needs and as stress free as possible. Not only do we provide bridal gowns but we also have bridesmaid, mother of, flower girls, bridal shoes and jewelry, veils, and much more. We are currently working on a new website to provide the latest information on our services. Please like us on Facebook @RobynLynneInc. Read less
Services Used: Dress & Attire, Jewelry

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Oakbridge Centre, 3674 Harden Blvd., Lakeland, FL 33803 See On Map
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