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(6)

Roman Jeweler's

Flemington , NJ

LOCATION

Flemington, NJ US
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Jewelry

REVIEWS

4.2
out of 5.0
4.2/5.0
4.2/5.0
4.2/5.0
4.2/5.0
4.2/5.0
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Anonymous
Wedding:
1+ year ago
0.5/5.0
I wish I could post my full letters I sent to Roman Jewelers regarding their atrocious customer service and the vile attitude of their management. I dealt solely with Lucy, the owners daughter and manager of the Bridgewater store. Her attitude is appalling, juvenile, and vile. She has no idea what good customer service. The first repair I had done in her store was done with cheap diamonds. She replaced it. The 2nd repair was done after a diamond fell out in their steamer. I was told they found my stone and were reinserting it in the ring. I nearly had an accident driving home when I saw a grey spot. The original stone was not put back in to my ring. See this excerpt: "...To my horror, your associate Mary brushed off my concern until I started crying. At this point Mary asked another associate to check the steamer tray while she finished charging my credit card for the appraisal. Mary stated that my ring might not be the best ring for every day wear due to the pavé setting. I explained that this is in fact my engagement ring. She immediately started to back track and explain that most women do not wear sapphires so she did not realize it was an engagement ring. Mary again stated that pavé set rings are not always the best ring for every day wear because the stones tend to pop out. She recommended that I take the sapphire, the sentimental part of the ring according to her, and set it in another ring to wear every day. She also suggested that I put a CZ stone in my current engagement ring. I find this recommendation to be extremely distasteful. First, my engagement ring has an appraised value of $3,000. I see no need under any circumstances to disassemble my ring. Second, I do not wish to replace my breathtaking sapphire with a cheap CZ stone. Third, the entire ring, not just the sapphire, has sentimental value. My fiancé and I picked out my ring together. We chose it for the vibrant color and unique setting." I will never shop here again
I wish I could post my full letters I sent to Roman Jewelers regarding their atrocious customer service and the vile Read more...
I wish I could post my full letters I sent to Roman Jewelers regarding their atrocious customer service and the vile attitude of their management. I dealt solely with Lucy, the owners daughter and manager of the Bridgewater store. Her attitude is appalling, juvenile, and vile. She has no idea what good customer service. The first repair I had done in her store was done with cheap diamonds. She replaced it. The 2nd repair was done after a diamond fell out in their steamer. I was told they found my stone and were reinserting it in the ring. I nearly had an accident driving home when I saw a grey spot. The original stone was not put back in to my ring. See this excerpt: "...To my horror, your associate Mary brushed off my concern until I started crying. At this point Mary asked another associate to check the steamer tray while she finished charging my credit card for the appraisal. Mary stated that my ring might not be the best ring for every day wear due to the pavé setting. I explained that this is in fact my engagement ring. She immediately started to back track and explain that most women do not wear sapphires so she did not realize it was an engagement ring. Mary again stated that pavé set rings are not always the best ring for every day wear because the stones tend to pop out. She recommended that I take the sapphire, the sentimental part of the ring according to her, and set it in another ring to wear every day. She also suggested that I put a CZ stone in my current engagement ring. I find this recommendation to be extremely distasteful. First, my engagement ring has an appraised value of $3,000. I see no need under any circumstances to disassemble my ring. Second, I do not wish to replace my breathtaking sapphire with a cheap CZ stone. Third, the entire ring, not just the sapphire, has sentimental value. My fiancé and I picked out my ring together. We chose it for the vibrant color and unique setting." I will never shop here again Read less
Services Used: Jewelry
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DanaH
Wedding:
4/28/2012
5.0/5.0
My husband purchased my engagement ring and wedding ring as a set from Roman Jewelers, and I am so happy with not only the rings, but the service that we have gotten since them. I had an issue with my stone coming loose (because I had knocked it on something, not due to the quality of the ring!) and they were able to fix it immediately. Their customer service is excellent, and I have not once dealt with someone that wasn't professional and extremely friendly. I love that they engraved our rings at no extra cost, and that I can stop in for a cleaning at any time. They have a great selection for all different budgets, and I know we will be buying jewelery from them in the future for sure!
My husband purchased my engagement ring and wedding ring as a set from Roman Jewelers, and I am so happy with not only the Read more...
My husband purchased my engagement ring and wedding ring as a set from Roman Jewelers, and I am so happy with not only the rings, but the service that we have gotten since them. I had an issue with my stone coming loose (because I had knocked it on something, not due to the quality of the ring!) and they were able to fix it immediately. Their customer service is excellent, and I have not once dealt with someone that wasn't professional and extremely friendly. I love that they engraved our rings at no extra cost, and that I can stop in for a cleaning at any time. They have a great selection for all different budgets, and I know we will be buying jewelery from them in the future for sure! Read less
Services Used: Jewelry
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JGlee1121
Wedding:
11/21/2009
5.0/5.0
My husband and I both purchased our wedding bands from Roman Jewelers and could not be more pleased with the quality, service and beauty of our rings. They were a pleasure to work with in selecting, sizing, engraving, cleaning our rings!
My husband and I both purchased our wedding bands from Roman Jewelers and could not be more pleased with the quality, Read more...
My husband and I both purchased our wedding bands from Roman Jewelers and could not be more pleased with the quality, service and beauty of our rings. They were a pleasure to work with in selecting, sizing, engraving, cleaning our rings! Read less
Services Used: Jewelry
Bg5
Carlieanne
Wedding:
10/3/2009
5.0/5.0
Both my engagement ring and wedding band are from Roman. Their employees are always kind and helpful, and the quality of their product is amazing. Whenever I need something cleaned or fixed they are quick to work on it. I am so happy with both my rings.
Both my engagement ring and wedding band are from Roman. Their employees are always kind and helpful, and the quality of Read more...
Both my engagement ring and wedding band are from Roman. Their employees are always kind and helpful, and the quality of their product is amazing. Whenever I need something cleaned or fixed they are quick to work on it. I am so happy with both my rings. Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
5.0/5.0
We looked all over the place for the perfect engagement ring. Most stores just tried to sell us whatever they had in their case and didn’t even listen to what we wanted. We both agreed we wanted platinum, but a couple places tried to tell us it wasn’t as durable as white gold… Lucy at Roman was different. The minute we walked in we knew we were in good hands. She listened to what we wanted and not only showed us what we were looking for, but actually took out loose diamonds and showed us what different clarities and color look like and how each would affect the price. When my husband went back to buy a ring, he showed her one he built on Blue Nile. She told him it was a very reputable company and she couldn’t beat the price and told him he couldn’t go wrong if he bought me that. He told me that after that, he didn’t care how much more it was he knew they would take care of us. We also bought our wedding bands here and they gave us a great price on them. We wouldn’t go anywhere else for jewelry.
We looked all over the place for the perfect engagement ring. Most stores just tried to sell us whatever they had in their Read more...
We looked all over the place for the perfect engagement ring. Most stores just tried to sell us whatever they had in their case and didn’t even listen to what we wanted. We both agreed we wanted platinum, but a couple places tried to tell us it wasn’t as durable as white gold… Lucy at Roman was different. The minute we walked in we knew we were in good hands. She listened to what we wanted and not only showed us what we were looking for, but actually took out loose diamonds and showed us what different clarities and color look like and how each would affect the price. When my husband went back to buy a ring, he showed her one he built on Blue Nile. She told him it was a very reputable company and she couldn’t beat the price and told him he couldn’t go wrong if he bought me that. He told me that after that, he didn’t care how much more it was he knew they would take care of us. We also bought our wedding bands here and they gave us a great price on them. We wouldn’t go anywhere else for jewelry. Read less
Services Used: Jewelry
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Joanna Resnick
Wedding:
3/30/2008
5.0/5.0
They custom designed mine and my husband's rings and everything came out wonderful. Would definitely recommend.
They custom designed mine and my husband's rings and everything came out wonderful. Would definitely recommend.
They custom designed mine and my husband's rings and everything came out wonderful. Would definitely recommend. Read less
Services Used: Jewelry
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