Rosewood Crescent Hotel



Dallas, US


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The Crescent and I had our ups and downs... The hotel itself is absolutely BEAUTIFUL! I do want to commend the wait staff on the outstanding job during our cocktail hour and reception. The Crescent is down to one wedding coordinator and it is impossible to get a timely response from her. With that being said, my main issue with the Crescent is them not disclosing certain “policies” with me until it was too late to do anything. Ahem, “fake policies”…

It was NEVER mentioned to me that only ONE vegetable and ONE starch could be paired with ALL entree choices. We were told a couple weeks before the wedding that this was policy and they would not make any accommodations for us. During menu tasting, we went through each of the sides and gave them our feedback on what we wanted done differently. Never was it even mentioned that only one side could be picked. We’ve been to weddings at the Crescent before and have seen different sides with the entrees. I knew this wasn't their policy and I wasn't sure why they were insisting it was. The last straw was when we received our food invoice. They had charged us the same (highest) price for ALL three of our entree choices. We had less than half our guests eating the beef, but all were charged beef price. This was a $25/plate difference. Again, this was never in a contact or mentioned prior to receiving bill. When I questioned this, they told me it was policy and there was nothing they could do about it. I even sent them my friends invoice showing that this was NOT how she was invoiced for her wedding, so how could it be "policy"? After heated emails were exchanged (primarily from me), we reached a compromise. We got 2 starches and they comped some free wine during dinner, but it still left a bad taste in my mouth. I want to warn everyone about my experience. Make sure EVERYTHING is disclosed up front and don’t let them bully you into accepting their "policies". It's not a policy if they only apply it to certain people!
Services Used: Wedding Venue
The Crescent is a beautiful spot for both wedding ceremony and reception. The staff is wonderful. We did have a room block of 20 rooms. Once we filled the block and needed more rooms, they were unable to accommodate. The entire hotel was booked. We found out that they had room blocks for 2 other wedding that weekend! Totally disappointing! Many of our guests had to find other accommodations. This seemed totally ridiculous to me, as we were the ones actually having our wedding at the hotel!! The Crescent provided Chivari chairs, standard round tables, plates, silverware and glassware. This was really helpful! Once again, it is a really beautiful spot! The colors in the ballroom were really easy to work with. Most hotel ballrooms have really offensive decor, especially the carpet, and this was not the case here! Lastly, we specifically requested for 200 chairs to be placed outside for the ceremony. We had guests standing up during the ceremony and staff bringing extra chairs during the ceremony. Totally ridiculous, but I believe this was the fault of the hotel's wedding coordinator and also our wedding planner.
Services Used: Wedding Venue
Julian at the Crescent was awesome! SO very professional and always on top of things. The service at the Crescent is second to none and the food was great! We had our reception in the Crescent Club and every detail was perfect (though it was a little bit warm during the reception with the sun hitting those big windows). If you are looking for elegance this is it!
Services Used: Wedding Venue
For an in town and elegant wedding at a landmark Dallas location it doesn't get any better than the Rosewood Crescent Hotel. We had an evening back tie seated dinner in the ballroom for 150 guests and the venue is perfect for an event of that type and size. Cocktail hour in the Garden Room is beautiful and spectacular. Allison and her team made sure all our requests were met. Even better, the food was wonderful which is sometimes difficult in large numbers. We also had our Rehearsal Dinner in the Crescent Club and that too was fantastic. Highly Highly Reccomend!
Services Used: Wedding Venue
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