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Royal Caribbean Cruises

San Pedro , CA

LOCATION

San Pedro, CA US
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Sabrina
Wedding:
12/1/2018
4.2/5.0
I am in the process of planning my elopement ceremony aboard the Harmony of the Seas by RC and so far the process has been fairly simple and straight forward. My fiancé and I are hoping to have the cruise booked when we go on our next cruise in August on the Allure of the Seas. We are currently thinking about choosing a Junior suite since this is our wedding, but that's still up in the air. Our wedding will be our third cruise together aboard RC and so far we LOVE this cruise line. The responsiveness of Kayla at Royal Celebrations has been great so far, she has answered my questions as I send them to her. The price for just my fiancé and I is extremely reasonable, $850. My only concern is the cost of the photos themselves. I don't mind paying extra for more time with the photographer after the ceremony, but I definitely am hoping we have the option to just buy all of our negatives for a lower price than what I have been quoted so far ($399.99-945.95). I will write a review when things are all said and done, but that won't be until May 2018!
I am in the process of planning my elopement ceremony aboard the Harmony of the Seas by RC and so far the process has been Read more...
I am in the process of planning my elopement ceremony aboard the Harmony of the Seas by RC and so far the process has been fairly simple and straight forward. My fiancé and I are hoping to have the cruise booked when we go on our next cruise in August on the Allure of the Seas. We are currently thinking about choosing a Junior suite since this is our wedding, but that's still up in the air. Our wedding will be our third cruise together aboard RC and so far we LOVE this cruise line. The responsiveness of Kayla at Royal Celebrations has been great so far, she has answered my questions as I send them to her. The price for just my fiancé and I is extremely reasonable, $850. My only concern is the cost of the photos themselves. I don't mind paying extra for more time with the photographer after the ceremony, but I definitely am hoping we have the option to just buy all of our negatives for a lower price than what I have been quoted so far ($399.99-945.95). I will write a review when things are all said and done, but that won't be until May 2018! Read less
Services Used: Beauty & Health, Officiant, Photography, Wedding Planning, Wedding Venue
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Anonymous
Wedding:
[Private]
2.0/5.0
Honestly, my wedding is only a few months away and I am in tears. This cruise line has been so unresponsive, not to mention they changes our itinerary and wedding date. Not to mention, we never even received a courtesy call , just a random and vague email. I have left numerous phone calls for the consultant Larissa and Supervisor Sandy -still no reply. I am afraid my event will be a disaster and the uncertainty is too much to handle. The cruise schedule was changed within weeks after we paid in full, bumping my wedding to the last sail day and amidst the final day packing and chaos. The other reviews were all very similar to mine (wish I had read these first) and this is very unsettling. This Romance Wedding dream may be just a scam, The rushed us to sign the agreement and fax it back, but are definitely not keeping their end of the bargain. HELP someone, anyone! #newlywedblues
Honestly, my wedding is only a few months away and I am in tears. This cruise line has been so unresponsive, not to Read more...
Honestly, my wedding is only a few months away and I am in tears. This cruise line has been so unresponsive, not to mention they changes our itinerary and wedding date. Not to mention, we never even received a courtesy call , just a random and vague email. I have left numerous phone calls for the consultant Larissa and Supervisor Sandy -still no reply. I am afraid my event will be a disaster and the uncertainty is too much to handle. The cruise schedule was changed within weeks after we paid in full, bumping my wedding to the last sail day and amidst the final day packing and chaos. The other reviews were all very similar to mine (wish I had read these first) and this is very unsettling. This Romance Wedding dream may be just a scam, The rushed us to sign the agreement and fax it back, but are definitely not keeping their end of the bargain. HELP someone, anyone! #newlywedblues Read less
Services Used: Wedding Venue
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Lindsay
Wedding:
5/16/2017
1.4/5.0
What advice would I give?? don't do it!! Unless you are just eloping, then maybe? Everything we ask about (ideas from THEIR brochure) is a no, and no other options offered??? From the first phone call when I called to book my wedding, I was told that I may not be able to get married on that ship???? Well, then why did you sell me a wedding cruise? and it has gone on from there, as the reviews below have experienced, we have had several planners. The one we are currently working with is nice and polite but cannot answer anything, always need to go to the ship or her supervisor. So what is the point? This is a company that gets by on customer service????? I have never sailed with RC before, and after this I never will. I know that the wedding will be special because I am marrying the love of my life, but the process and RC will not be what I talk about when reminiscing about the happy day. I feel like this is the first wedding they have ever done and that they don't care about it being a special day for us. #royalcaribbeanwedding #stressed #neveragain
What advice would I give?? don't do it!! Unless you are just eloping, then maybe? Everything we ask about (ideas from Read more...
What advice would I give?? don't do it!! Unless you are just eloping, then maybe? Everything we ask about (ideas from THEIR brochure) is a no, and no other options offered??? From the first phone call when I called to book my wedding, I was told that I may not be able to get married on that ship???? Well, then why did you sell me a wedding cruise? and it has gone on from there, as the reviews below have experienced, we have had several planners. The one we are currently working with is nice and polite but cannot answer anything, always need to go to the ship or her supervisor. So what is the point? This is a company that gets by on customer service????? I have never sailed with RC before, and after this I never will. I know that the wedding will be special because I am marrying the love of my life, but the process and RC will not be what I talk about when reminiscing about the happy day. I feel like this is the first wedding they have ever done and that they don't care about it being a special day for us. #royalcaribbeanwedding #stressed #neveragain Read less
Services Used: Wedding Venue
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Carly
Wedding:
3/17/2017
0.5/5.0
DO NOT DO IT!!!! Please do yourself a favor and don't waste your time nor money on this mess of a "Royal Wedding." I have never written a bad review in my life but I think that people pay way too much money on their wedding to have it turn out like mine.
#1 - Communication- I would give 0 stars for this catagory. During the planning process we switched planners 3 times. Then changed companies all together. We were not able to speak to the coordinator, officiant, DJ, Bar staff, catering....NO ONE before the wedding. We had to communicate through our call center person who really never had any idea what was going on.
#2 - The ceremony- Since we were not allowed to talk to the officiant before the wedding, he did not know how to say our names. We had to correct him several times DURING the ceremony. Also, the venue had a bar behind us where the bar staff were blending drinks and breaking up ice behind us which basically ruined all of the video taken.
#3- Rehearsal- there wasn't one. If I didn't plan one the night before, there would not have been one.
#4- Catering- The food is made on the ship.... so why was it an hour late??? And why did it keep running out?? Where was the coordinator to go find the food before it was an hour late? We had 50 people attend our wedding and we paid for 50 people... they were basically kicking us out of the venue by the time all of the dinner came out.
#5- the DJ - Your only communication with the DJ before the wedding was a form that you fill out. He did not feel out the room. We had to tell him what to play to get people moving. Plus, because we didn't meet with him, he couldn't possibly know our personalities.
It is sad that the first thing my husband and I said to each other after the wedding was, "At least we never have to do that again." I could keep going but I believe I have made my point.
DO NOT DO IT!!!! Please do yourself a favor and don't waste your time nor money on this mess of a "Royal Wedding." I have Read more...
DO NOT DO IT!!!! Please do yourself a favor and don't waste your time nor money on this mess of a "Royal Wedding." I have never written a bad review in my life but I think that people pay way too much money on their wedding to have it turn out like mine.
#1 - Communication- I would give 0 stars for this catagory. During the planning process we switched planners 3 times. Then changed companies all together. We were not able to speak to the coordinator, officiant, DJ, Bar staff, catering....NO ONE before the wedding. We had to communicate through our call center person who really never had any idea what was going on.
#2 - The ceremony- Since we were not allowed to talk to the officiant before the wedding, he did not know how to say our names. We had to correct him several times DURING the ceremony. Also, the venue had a bar behind us where the bar staff were blending drinks and breaking up ice behind us which basically ruined all of the video taken.
#3- Rehearsal- there wasn't one. If I didn't plan one the night before, there would not have been one.
#4- Catering- The food is made on the ship.... so why was it an hour late??? And why did it keep running out?? Where was the coordinator to go find the food before it was an hour late? We had 50 people attend our wedding and we paid for 50 people... they were basically kicking us out of the venue by the time all of the dinner came out.
#5- the DJ - Your only communication with the DJ before the wedding was a form that you fill out. He did not feel out the room. We had to tell him what to play to get people moving. Plus, because we didn't meet with him, he couldn't possibly know our personalities.
It is sad that the first thing my husband and I said to each other after the wedding was, "At least we never have to do that again." I could keep going but I believe I have made my point. Read less
Services Used: Wedding Venue
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Teresa
Wedding:
1/24/2017
1.6/5.0
During the planning processes with royal weddings I had to go through 3 different event planners because I was told that the first two had left the company. I had to constantly call and email to get a reply back as to what was going on. It wasn't until A FEW DAYS before my wedding that we finalized the ceremony/reception for the wedding which was VERY STRESSFUL and FRUSTRATING. Theres not enough space in this text box for me to express how much I DO NOT recommend going with Royal Caribbean especially for a wedding. I regret it so much!! The food I paid for the reception was terrible, the venues are limited and only have lounges, they're unorganized and everything is over priced!! I regret getting the Paradise Package as it includes NOTHING but was the only option I had because I wanted the ceremony on the beach. I DO NOT RECOMMEND THIS CRUISE! It was my first and will be my last experience with RC.
During the planning processes with royal weddings I had to go through 3 different event planners because I was told that Read more...
During the planning processes with royal weddings I had to go through 3 different event planners because I was told that the first two had left the company. I had to constantly call and email to get a reply back as to what was going on. It wasn't until A FEW DAYS before my wedding that we finalized the ceremony/reception for the wedding which was VERY STRESSFUL and FRUSTRATING. Theres not enough space in this text box for me to express how much I DO NOT recommend going with Royal Caribbean especially for a wedding. I regret it so much!! The food I paid for the reception was terrible, the venues are limited and only have lounges, they're unorganized and everything is over priced!! I regret getting the Paradise Package as it includes NOTHING but was the only option I had because I wanted the ceremony on the beach. I DO NOT RECOMMEND THIS CRUISE! It was my first and will be my last experience with RC. Read less
Services Used: Wedding Venue
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Victoria
Wedding:
1/16/2017
2.3/5.0
I would not recommend using Royal Caribbean if you are on on the Mid/West side of the U.S. The wedding planners are on East Coast hours for the most part and scheduling was super stressful. I had many issues with the pre-planning part and literally did not get a final say on my cake design until 1-3 days before we left on the actual cruise. I was told to submit my design and they would say whether the pastry chef could do it. I submitted my design (choosing a super simple one because I have a background in catering/events) but didn't hear back, when I was confirming my details, I mentioned the cake and at that point was told the pastry chef couldn't do it (this was a week out from the wedding). I was then given a photo of what they could do instead, which I hated (all white with squiggles), and then had to research a few more "simple" options and send over to see if any of those would work. My contact person left halfway through and I was notified I would have a new person contact me. I finally had to reach out and then most of my planning went through an assistant. The group rooms were completely separate, which I was fine with, but if you do a group rate they have to call and book direct vs putting a code in online AND you have to make payments through the groups department, which also followed East Coast hours, when most of my guests were working. They are open Saturday, but it was still super inconvenient and most of my party found better rates online in general. Lastly, there is no follow up post event survey or any indication that the company cares that you booked your event with them.....all that being said, the in-person event manager was AWESOME and did a phenomenal job. The cake, which unfortunately didn't look anything like what it was supposed to, was undeniably delicious under the half inch layer of fondant.
I would not recommend using Royal Caribbean if you are on on the Mid/West side of the U.S. The wedding planners are on Read more...
I would not recommend using Royal Caribbean if you are on on the Mid/West side of the U.S. The wedding planners are on East Coast hours for the most part and scheduling was super stressful. I had many issues with the pre-planning part and literally did not get a final say on my cake design until 1-3 days before we left on the actual cruise. I was told to submit my design and they would say whether the pastry chef could do it. I submitted my design (choosing a super simple one because I have a background in catering/events) but didn't hear back, when I was confirming my details, I mentioned the cake and at that point was told the pastry chef couldn't do it (this was a week out from the wedding). I was then given a photo of what they could do instead, which I hated (all white with squiggles), and then had to research a few more "simple" options and send over to see if any of those would work. My contact person left halfway through and I was notified I would have a new person contact me. I finally had to reach out and then most of my planning went through an assistant. The group rooms were completely separate, which I was fine with, but if you do a group rate they have to call and book direct vs putting a code in online AND you have to make payments through the groups department, which also followed East Coast hours, when most of my guests were working. They are open Saturday, but it was still super inconvenient and most of my party found better rates online in general. Lastly, there is no follow up post event survey or any indication that the company cares that you booked your event with them.....all that being said, the in-person event manager was AWESOME and did a phenomenal job. The cake, which unfortunately didn't look anything like what it was supposed to, was undeniably delicious under the half inch layer of fondant. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
Recently Married
2.2/5.0
Our wedding is about 7 weeks away and I have not heard anything from our event planner. I have so many questions. About what needs to be done. I've already been passed around 4 times between different wedding planners. A few months back I paid 6,200 dollars. Now there is still the dinner, drinks, DJ, pictures...... Etc. to pay for. I have sent Emails, left messages and never was called back. My fiancé already assumes they this wedding is going to be some kind of joke. And it's too late for us to back out after all our guests already have hotels and flights booked. There is so much I can go on complaining about. So far I have had a terrible experience, and the wedding hasn't even happened.
Our wedding is about 7 weeks away and I have not heard anything from our event planner. I have so many questions. About Read more...
Our wedding is about 7 weeks away and I have not heard anything from our event planner. I have so many questions. About what needs to be done. I've already been passed around 4 times between different wedding planners. A few months back I paid 6,200 dollars. Now there is still the dinner, drinks, DJ, pictures...... Etc. to pay for. I have sent Emails, left messages and never was called back. My fiancé already assumes they this wedding is going to be some kind of joke. And it's too late for us to back out after all our guests already have hotels and flights booked. There is so much I can go on complaining about. So far I have had a terrible experience, and the wedding hasn't even happened. Read less
Services Used: Wedding Venue
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Monica
Wedding:
8/24/2016
1.1/5.0
Hello, I recently got married on the anthem of the seas out of Bayonne N,J. (8/20-8/25 -2016) it was a 5 day cruise to Bermuda very nice ship. However I found the whole experience to be such a headache they take so friggin long to response to your emails they pretend like thier gonna give you the royal treatment(bulls****)!!!!!!. They put fake flowers on my cake table??!!!! When I clearly ordered 4 vases of flowers as centerpieces.... My bouquet was suppose to be calla-lilies ... They ended up being some white flower (who knows !!!)... Ordered 5 boutinners for the guys and they give my 1 year old ring bearer a boutinner instead of the father of the bride ??... I could go on and on .... And the best part was they messed up on my marriage certificate ??... However they did send me a new one on copy printer paper all bent .... A big thumbs up for them ??????????...
Hello, I recently got married on the anthem of the seas out of Bayonne N,J. (8/20-8/25 -2016) it was a 5 day cruise to Read more...
Hello, I recently got married on the anthem of the seas out of Bayonne N,J. (8/20-8/25 -2016) it was a 5 day cruise to Bermuda very nice ship. However I found the whole experience to be such a headache they take so friggin long to response to your emails they pretend like thier gonna give you the royal treatment(bulls****)!!!!!!. They put fake flowers on my cake table??!!!! When I clearly ordered 4 vases of flowers as centerpieces.... My bouquet was suppose to be calla-lilies ... They ended up being some white flower (who knows !!!)... Ordered 5 boutinners for the guys and they give my 1 year old ring bearer a boutinner instead of the father of the bride ??... I could go on and on .... And the best part was they messed up on my marriage certificate ??... However they did send me a new one on copy printer paper all bent .... A big thumbs up for them ??????????... Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
2+ years ago
0.0/5.0
Just to note, I am amidst "planning" my wedding with Royal Romance, which is one month away.

Do NOT book your wedding through this entity.

First, they promise your invoice 5-10 business days after you send back the contract. I had to call 3 times after the 10th business day to receive mine.

Then, I give my credit card information over the phone to Shannon Marie Moreno out of the Royal Caribbean office in Miami, and 10 days later I have over $1400 in fraudulent charges at physical locations in Miami. My bank is currently investigating this.

Third, I schedule the date and time for my wedding coordinator from Royal Romance to call, and I never receive a call. It has been almost one week, and I haven't heard from anyone.

Last week, I call three times for a supervisor (Robin Pinero). First, she's on the phone with another bride so I leave a voicemail. Second, she's still not available. Third attempt, she's left for the day, and I'm advised to send an email.

It's been 2 days since I sent this supervisor an email, and I have still received no response.

Needless to say, I will be contacting my bank to perform a chargeback on this transaction.

I could go on with the details, but just don't... DO NOT... plan on booking through Royal Romance.
Just to note, I am amidst "planning" my wedding with Royal Romance, which is one month away.

Do NOT book your Read more...
Just to note, I am amidst "planning" my wedding with Royal Romance, which is one month away.

Do NOT book your wedding through this entity.

First, they promise your invoice 5-10 business days after you send back the contract. I had to call 3 times after the 10th business day to receive mine.

Then, I give my credit card information over the phone to Shannon Marie Moreno out of the Royal Caribbean office in Miami, and 10 days later I have over $1400 in fraudulent charges at physical locations in Miami. My bank is currently investigating this.

Third, I schedule the date and time for my wedding coordinator from Royal Romance to call, and I never receive a call. It has been almost one week, and I haven't heard from anyone.

Last week, I call three times for a supervisor (Robin Pinero). First, she's on the phone with another bride so I leave a voicemail. Second, she's still not available. Third attempt, she's left for the day, and I'm advised to send an email.

It's been 2 days since I sent this supervisor an email, and I have still received no response.

Needless to say, I will be contacting my bank to perform a chargeback on this transaction.

I could go on with the details, but just don't... DO NOT... plan on booking through Royal Romance. Read less
Services Used: Wedding Venue
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Ashley
Wedding:
9/10/2011
4.4/5.0
We honeymooned on Royal Caribbean Serenade of the Seas from September 11-18, 2011. The ports of call were amazing (Barbados, St. Lucia, Antigua, St. Maarten, and St. Croix). I didn't like that the last day of the cruise wasn't a day at sea, as we were exhausted when we got back to San Juan (but luckily we had a few extra days in PR). The customer service department was awful. They didn't seem like they wanted to help answer questions. Other than that department, everyone on the ship was fabulous. I wish we would have paid a little more and gone on Oasis or Allure, but it was nice for what we paid.
We honeymooned on Royal Caribbean Serenade of the Seas from September 11-18, 2011. The ports of call were amazing Read more...
We honeymooned on Royal Caribbean Serenade of the Seas from September 11-18, 2011. The ports of call were amazing (Barbados, St. Lucia, Antigua, St. Maarten, and St. Croix). I didn't like that the last day of the cruise wasn't a day at sea, as we were exhausted when we got back to San Juan (but luckily we had a few extra days in PR). The customer service department was awful. They didn't seem like they wanted to help answer questions. Other than that department, everyone on the ship was fabulous. I wish we would have paid a little more and gone on Oasis or Allure, but it was nice for what we paid. Read less
Services Used: Wedding Venue
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