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Royal Caribbean Cruises

San Pedro , CA

LOCATION

San Pedro, CA US
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Wedding Venue

REVIEWS

2.6
out of 5.0
2.7/5.0
2.3/5.0
2.7/5.0
2.7/5.0
2.6/5.0
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Anonymous
Wedding:
[Private]
2.0/5.0
Honestly, my wedding is only a few months away and I am in tears. This cruise line has been so unresponsive, not to mention they changes our itinerary and wedding date. Not to mention, we never even received a courtesy call , just a random and vague email. I have left numerous phone calls for the consultant Larissa and Supervisor Sandy -still no reply. I am afraid my event will be a disaster and the uncertainty is too much to handle. The cruise schedule was changed within weeks after we paid in full, bumping my wedding to the last sail day and amidst the final day packing and chaos. The other reviews were all very similar to mine (wish I had read these first) and this is very unsettling. This Romance Wedding dream may be just a scam, The rushed us to sign the agreement and fax it back, but are definitely not keeping their end of the bargain. HELP someone, anyone! #newlywedblues
Honestly, my wedding is only a few months away and I am in tears. This cruise line has been so unresponsive, not to Read more...
Honestly, my wedding is only a few months away and I am in tears. This cruise line has been so unresponsive, not to mention they changes our itinerary and wedding date. Not to mention, we never even received a courtesy call , just a random and vague email. I have left numerous phone calls for the consultant Larissa and Supervisor Sandy -still no reply. I am afraid my event will be a disaster and the uncertainty is too much to handle. The cruise schedule was changed within weeks after we paid in full, bumping my wedding to the last sail day and amidst the final day packing and chaos. The other reviews were all very similar to mine (wish I had read these first) and this is very unsettling. This Romance Wedding dream may be just a scam, The rushed us to sign the agreement and fax it back, but are definitely not keeping their end of the bargain. HELP someone, anyone! #newlywedblues Read less
Services Used: Wedding Venue
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Teresa
Wedding:
1/24/2017
1.6/5.0
During the planning processes with royal weddings I had to go through 3 different event planners because I was told that the first two had left the company. I had to constantly call and email to get a reply back as to what was going on. It wasn't until A FEW DAYS before my wedding that we finalized the ceremony/reception for the wedding which was VERY STRESSFUL and FRUSTRATING. Theres not enough space in this text box for me to express how much I DO NOT recommend going with Royal Caribbean especially for a wedding. I regret it so much!! The food I paid for the reception was terrible, the venues are limited and only have lounges, they're unorganized and everything is over priced!! I regret getting the Paradise Package as it includes NOTHING but was the only option I had because I wanted the ceremony on the beach. I DO NOT RECOMMEND THIS CRUISE! It was my first and will be my last experience with RC.
During the planning processes with royal weddings I had to go through 3 different event planners because I was told that Read more...
During the planning processes with royal weddings I had to go through 3 different event planners because I was told that the first two had left the company. I had to constantly call and email to get a reply back as to what was going on. It wasn't until A FEW DAYS before my wedding that we finalized the ceremony/reception for the wedding which was VERY STRESSFUL and FRUSTRATING. Theres not enough space in this text box for me to express how much I DO NOT recommend going with Royal Caribbean especially for a wedding. I regret it so much!! The food I paid for the reception was terrible, the venues are limited and only have lounges, they're unorganized and everything is over priced!! I regret getting the Paradise Package as it includes NOTHING but was the only option I had because I wanted the ceremony on the beach. I DO NOT RECOMMEND THIS CRUISE! It was my first and will be my last experience with RC. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
Recently Married
2.2/5.0
Our wedding is about 7 weeks away and I have not heard anything from our event planner. I have so many questions. About what needs to be done. I've already been passed around 4 times between different wedding planners. A few months back I paid 6,200 dollars. Now there is still the dinner, drinks, DJ, pictures...... Etc. to pay for. I have sent Emails, left messages and never was called back. My fiancé already assumes they this wedding is going to be some kind of joke. And it's too late for us to back out after all our guests already have hotels and flights booked. There is so much I can go on complaining about. So far I have had a terrible experience, and the wedding hasn't even happened.
Our wedding is about 7 weeks away and I have not heard anything from our event planner. I have so many questions. About Read more...
Our wedding is about 7 weeks away and I have not heard anything from our event planner. I have so many questions. About what needs to be done. I've already been passed around 4 times between different wedding planners. A few months back I paid 6,200 dollars. Now there is still the dinner, drinks, DJ, pictures...... Etc. to pay for. I have sent Emails, left messages and never was called back. My fiancé already assumes they this wedding is going to be some kind of joke. And it's too late for us to back out after all our guests already have hotels and flights booked. There is so much I can go on complaining about. So far I have had a terrible experience, and the wedding hasn't even happened. Read less
Services Used: Wedding Venue
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Monica
Wedding:
8/24/2016
1.1/5.0
Hello, I recently got married on the anthem of the seas out of Bayonne N,J. (8/20-8/25 -2016) it was a 5 day cruise to Bermuda very nice ship. However I found the whole experience to be such a headache they take so friggin long to response to your emails they pretend like thier gonna give you the royal treatment(bulls****)!!!!!!. They put fake flowers on my cake table??!!!! When I clearly ordered 4 vases of flowers as centerpieces.... My bouquet was suppose to be calla-lilies ... They ended up being some white flower (who knows !!!)... Ordered 5 boutinners for the guys and they give my 1 year old ring bearer a boutinner instead of the father of the bride ??... I could go on and on .... And the best part was they messed up on my marriage certificate ??... However they did send me a new one on copy printer paper all bent .... A big thumbs up for them ??????????...
Hello, I recently got married on the anthem of the seas out of Bayonne N,J. (8/20-8/25 -2016) it was a 5 day cruise to Read more...
Hello, I recently got married on the anthem of the seas out of Bayonne N,J. (8/20-8/25 -2016) it was a 5 day cruise to Bermuda very nice ship. However I found the whole experience to be such a headache they take so friggin long to response to your emails they pretend like thier gonna give you the royal treatment(bulls****)!!!!!!. They put fake flowers on my cake table??!!!! When I clearly ordered 4 vases of flowers as centerpieces.... My bouquet was suppose to be calla-lilies ... They ended up being some white flower (who knows !!!)... Ordered 5 boutinners for the guys and they give my 1 year old ring bearer a boutinner instead of the father of the bride ??... I could go on and on .... And the best part was they messed up on my marriage certificate ??... However they did send me a new one on copy printer paper all bent .... A big thumbs up for them ??????????... Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
1+ year ago
0.0/5.0
Just to note, I am amidst "planning" my wedding with Royal Romance, which is one month away.

Do NOT book your wedding through this entity.

First, they promise your invoice 5-10 business days after you send back the contract. I had to call 3 times after the 10th business day to receive mine.

Then, I give my credit card information over the phone to Shannon Marie Moreno out of the Royal Caribbean office in Miami, and 10 days later I have over $1400 in fraudulent charges at physical locations in Miami. My bank is currently investigating this.

Third, I schedule the date and time for my wedding coordinator from Royal Romance to call, and I never receive a call. It has been almost one week, and I haven't heard from anyone.

Last week, I call three times for a supervisor (Robin Pinero). First, she's on the phone with another bride so I leave a voicemail. Second, she's still not available. Third attempt, she's left for the day, and I'm advised to send an email.

It's been 2 days since I sent this supervisor an email, and I have still received no response.

Needless to say, I will be contacting my bank to perform a chargeback on this transaction.

I could go on with the details, but just don't... DO NOT... plan on booking through Royal Romance.
Just to note, I am amidst "planning" my wedding with Royal Romance, which is one month away.

Do NOT book your Read more...
Just to note, I am amidst "planning" my wedding with Royal Romance, which is one month away.

Do NOT book your wedding through this entity.

First, they promise your invoice 5-10 business days after you send back the contract. I had to call 3 times after the 10th business day to receive mine.

Then, I give my credit card information over the phone to Shannon Marie Moreno out of the Royal Caribbean office in Miami, and 10 days later I have over $1400 in fraudulent charges at physical locations in Miami. My bank is currently investigating this.

Third, I schedule the date and time for my wedding coordinator from Royal Romance to call, and I never receive a call. It has been almost one week, and I haven't heard from anyone.

Last week, I call three times for a supervisor (Robin Pinero). First, she's on the phone with another bride so I leave a voicemail. Second, she's still not available. Third attempt, she's left for the day, and I'm advised to send an email.

It's been 2 days since I sent this supervisor an email, and I have still received no response.

Needless to say, I will be contacting my bank to perform a chargeback on this transaction.

I could go on with the details, but just don't... DO NOT... plan on booking through Royal Romance. Read less
Services Used: Wedding Venue
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Ashley
Wedding:
9/10/2011
4.4/5.0
We honeymooned on Royal Caribbean Serenade of the Seas from September 11-18, 2011. The ports of call were amazing (Barbados, St. Lucia, Antigua, St. Maarten, and St. Croix). I didn't like that the last day of the cruise wasn't a day at sea, as we were exhausted when we got back to San Juan (but luckily we had a few extra days in PR). The customer service department was awful. They didn't seem like they wanted to help answer questions. Other than that department, everyone on the ship was fabulous. I wish we would have paid a little more and gone on Oasis or Allure, but it was nice for what we paid.
We honeymooned on Royal Caribbean Serenade of the Seas from September 11-18, 2011. The ports of call were amazing Read more...
We honeymooned on Royal Caribbean Serenade of the Seas from September 11-18, 2011. The ports of call were amazing (Barbados, St. Lucia, Antigua, St. Maarten, and St. Croix). I didn't like that the last day of the cruise wasn't a day at sea, as we were exhausted when we got back to San Juan (but luckily we had a few extra days in PR). The customer service department was awful. They didn't seem like they wanted to help answer questions. Other than that department, everyone on the ship was fabulous. I wish we would have paid a little more and gone on Oasis or Allure, but it was nice for what we paid. Read less
Services Used: Wedding Venue
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Miss
Wedding:
6/4/2011
4.3/5.0
We got married aboard the Liberty of the Seas. It was a beautiful venue and a great value. Royal Caribbean was extremely responsive and catered to our needs. The only thing is you don't know exactly which room you will get until a couple weeks prior to the wedding. We got lucky with a beautiful view from high on the ship.
We got married aboard the Liberty of the Seas. It was a beautiful venue and a great value. Royal Caribbean was extremely Read more...
We got married aboard the Liberty of the Seas. It was a beautiful venue and a great value. Royal Caribbean was extremely responsive and catered to our needs. The only thing is you don't know exactly which room you will get until a couple weeks prior to the wedding. We got lucky with a beautiful view from high on the ship. Read less
Services Used: Wedding Venue
130x130 sq 1216042420197 jason078
Summer
Wedding:
3/9/2010
3.6/5.0
The planning of our wedding was a huge headache. Royal Romance is slow to respond and overall was a very frustrating experience. I am still trying to figure out why I had to pay for 2 wedding planners for 27 people because they layed off 1 of the planners about 2 weeks before our wedding. With that said, once we set sail, the Oasis of the Seas and Royal Caribbean was amazing. Once on-board we dealt with a cruise program administrator, Scott, who was worth his weight in gold! He met with us on Sunday (wedding was Tuesday) and went over everything. He took our champagne glasses, favors, etc... so that we didn't have to worry about all that stuff the day of the wedding. He met us upon departure for the wedding to assure we made it to our transportation to the ceremony (in St Thomas) and he met our party to do the same. When we got back to the ship, we had 2 non-sailing guests trying to get back onto the boat. Royal Romance said it was not a problem, but when they were getting back on the boat it was a problem, the security people were not being helpful. Scott went down to the security point and got them on the boat. The reception was amazing, held in the Dazzles Lounge. The food was awesome, cake was wonderful (they even brought up the rest of the cake to dinner that night in the dining room). The staff was unbelievable!!! I would highly recommend a cruise wedding and at the end of it all, it was pretty much flawless, but just know you will have to deal with Royal Romance which is a third party wedding planner. They do not work for Royal Caribbean and they are a headache.
The planning of our wedding was a huge headache. Royal Romance is slow to respond and overall was a very frustrating Read more...
The planning of our wedding was a huge headache. Royal Romance is slow to respond and overall was a very frustrating experience. I am still trying to figure out why I had to pay for 2 wedding planners for 27 people because they layed off 1 of the planners about 2 weeks before our wedding. With that said, once we set sail, the Oasis of the Seas and Royal Caribbean was amazing. Once on-board we dealt with a cruise program administrator, Scott, who was worth his weight in gold! He met with us on Sunday (wedding was Tuesday) and went over everything. He took our champagne glasses, favors, etc... so that we didn't have to worry about all that stuff the day of the wedding. He met us upon departure for the wedding to assure we made it to our transportation to the ceremony (in St Thomas) and he met our party to do the same. When we got back to the ship, we had 2 non-sailing guests trying to get back onto the boat. Royal Romance said it was not a problem, but when they were getting back on the boat it was a problem, the security people were not being helpful. Scott went down to the security point and got them on the boat. The reception was amazing, held in the Dazzles Lounge. The food was awesome, cake was wonderful (they even brought up the rest of the cake to dinner that night in the dining room). The staff was unbelievable!!! I would highly recommend a cruise wedding and at the end of it all, it was pretty much flawless, but just know you will have to deal with Royal Romance which is a third party wedding planner. They do not work for Royal Caribbean and they are a headache. Read less
Services Used: Wedding Venue
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BeverageGirl
Wedding:
5/11/2008
1.0/5.0
I had my wedding onboard a Royal Caribbean ship. The ship itself was beautiful however the service (provided by Royal Romance) was absolutely horrible. My wedding was a disaster. Wish we had planned it ourself. Our 13 guests all said they would not recommend having a wedding on a Cruise Ship after this experience. Really upset, especially since we were not compensated.
I had my wedding onboard a Royal Caribbean ship. The ship itself was beautiful however the service (provided by Royal Read more...
I had my wedding onboard a Royal Caribbean ship. The ship itself was beautiful however the service (provided by Royal Romance) was absolutely horrible. My wedding was a disaster. Wish we had planned it ourself. Our 13 guests all said they would not recommend having a wedding on a Cruise Ship after this experience. Really upset, especially since we were not compensated. Read less
Services Used: Wedding Venue
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bethrat
Wedding:
9/30/2006
3.6/5.0
Royal Caribbean was my transportation and hotel for my Ensenada Wedding at Casa de los Siete Patios in Mexico. My cruise departed on Friday from San Pedro. The cost for a 3.5 day cruise down and back started at about $300 per person and included all food. The ability to have everyone together made up for some of the worn or lack luster features of the boat. My husband and wedding party all had suites with balconies that made for a fantastic party when we did not want to mingle with the other cruisers. When we wanted to go play we had the casino, pool and sports bars. It was a great way to travel into Mexico with a big group and we all felt very safe.
Royal Caribbean was my transportation and hotel for my Ensenada Wedding at Casa de los Siete Patios in Mexico. My cruise Read more...
Royal Caribbean was my transportation and hotel for my Ensenada Wedding at Casa de los Siete Patios in Mexico. My cruise departed on Friday from San Pedro. The cost for a 3.5 day cruise down and back started at about $300 per person and included all food. The ability to have everyone together made up for some of the worn or lack luster features of the boat. My husband and wedding party all had suites with balconies that made for a fantastic party when we did not want to mingle with the other cruisers. When we wanted to go play we had the casino, pool and sports bars. It was a great way to travel into Mexico with a big group and we all felt very safe. Read less
Services Used: Wedding Planning, Transportation, Unique Services
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