130x130 sq 1201214067121 limoforum

Royal Carriages Limousine, Inc.

Houston , TX
CONTACT US
CONTACT US

LOCATION

9212 Rasmus Drive
Houston, TX 77063 US (map)

PHONE

713-787-5466

WEBSITE

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ABOUT US

We, at Royal Carriages Limousine, Inc. have proudly serviced the Houston area for over 18 years. We exclusively carry a wide variety of late model Lincoln Town Car Sedans and Stretch... Read more
We, at Royal Carriages Limousine, Inc. have proudly serviced the Houston area for over 18 years. We exclusively carry a wide variety of late model Lincoln Town Car Sedans and Stretch limousines, which range in size from a small 6 passenger stretch limousine to a large 10 passenger stretch limousine and 16 passenger stretch Excursion and Hummer Limousines. We also have a variety of vans and mini buses, which include 18 & 32 Passenger Limo Buses, 28 passenger Shuttle Buses and 56 Passenger Motor Coach.

You will be treated to the ultimate in luxury. Royal Carriages Limousine, Inc. employs fully qualified chauffeurs who are properly trained and attired. All of our chauffeurs are fully licensed by the city of Houston. Our brand-new Non-Smoking year 2000 to 2007 Limousines and Buses are fully equipped. We are proud to be members of all national and local limousine associations, The Greater Houston Partnership and Greater Houston Convention & Visitors Bureau. We are also licensed by the city of Houston. Read less
Transportation

PHOTOS

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130x130 sq 1201214559793 vanlimoscom
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REVIEWS

3.5
out of 5.0
3.4/5.0
3.5/5.0
3.3/5.0
3.6/5.0
3.7/5.0
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Anonymous
Wedding:
1+ year ago
0.5/5.0
Used for shuttle service & get away car.
This company was not user friendly.
The driver was rude.
They didn't know where they were going and therefore were late (didn't know where they were going even with the addresses & GPS). Not all guest were picked up. Because they were so late any guest with a car drove themselves or carpooled so they wouldn't miss the ceremony.
Unprofessional, unhelpful and a waste of money.
Not pleased. Will not use this company again for anything.
Used for shuttle service & get away car.
This company was not user friendly.
The driver was rude.
They Read more...
Used for shuttle service & get away car.
This company was not user friendly.
The driver was rude.
They didn't know where they were going and therefore were late (didn't know where they were going even with the addresses & GPS). Not all guest were picked up. Because they were so late any guest with a car drove themselves or carpooled so they wouldn't miss the ceremony.
Unprofessional, unhelpful and a waste of money.
Not pleased. Will not use this company again for anything. Read less
Services Used: Transportation
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Private User
Wedding:
3/21/2014
0.0/5.0
ATROCIOUS!! We used this company to shuttle guests to & from our wedding. We got word from guests of the awful service(door of the bus flapping open on freeway, bus driver used profanity toward my aunt, grandmother fell getting off the bus b/c the driver didn't get the step out for her,etc).BUT, the story gets worse when I called the company about the service. After multiple tries to reach the manager, he(who told me his name was Tony)finally called me back & I explained how unhappy I was & how I thought this company prided themself on excellent service. After having to basically convince him, he agreed to reimburse us for a portion of the amount we paid. Days passed & we didn't hear back after he told me he'd call me back in 2 hours & email me the paper work to reimburse us. We called multiple times & when Tony was never available, we finally spoke to another man who was. He told us his name was Carlos & that he was a bus driver & after filling him in, he said he couldn't really help us and we'd have to talk to Tony. Well, he proceeded to put us on hold & then put us through to another representative who I'd already spoken with. BUT, here's where it gets unbelievable. Come to find out, through the 2nd rep who admitted it to us, the man we spoke with WAS TONY & not only that, HE WAS THE OWNER OF THE COMPANY, and his real name is HUSSEIN!! So, recap: The OWNER of the company lied multiple times, pretended he was 2 other people & still did not honor his promise of reimbursement! Who runs a company & is so much of a coward that he can not even be honest about who he is?! It wasn't until we told them that we knew exactly who that was we were talking to & were going to get our attorney involved, that they finally sent us the form to reimburse us. Here we are 3 wks later from the time we signed & submitted the reimbursement form(4 wks from the original conversation with Tony/Carlos/Hussein)& still do not have our money! Whatever you do, DO NOT USE ROYAL CARRIAGES!
ATROCIOUS!! We used this company to shuttle guests to & from our wedding. We got word from guests of the awful Read more...
ATROCIOUS!! We used this company to shuttle guests to & from our wedding. We got word from guests of the awful service(door of the bus flapping open on freeway, bus driver used profanity toward my aunt, grandmother fell getting off the bus b/c the driver didn't get the step out for her,etc).BUT, the story gets worse when I called the company about the service. After multiple tries to reach the manager, he(who told me his name was Tony)finally called me back & I explained how unhappy I was & how I thought this company prided themself on excellent service. After having to basically convince him, he agreed to reimburse us for a portion of the amount we paid. Days passed & we didn't hear back after he told me he'd call me back in 2 hours & email me the paper work to reimburse us. We called multiple times & when Tony was never available, we finally spoke to another man who was. He told us his name was Carlos & that he was a bus driver & after filling him in, he said he couldn't really help us and we'd have to talk to Tony. Well, he proceeded to put us on hold & then put us through to another representative who I'd already spoken with. BUT, here's where it gets unbelievable. Come to find out, through the 2nd rep who admitted it to us, the man we spoke with WAS TONY & not only that, HE WAS THE OWNER OF THE COMPANY, and his real name is HUSSEIN!! So, recap: The OWNER of the company lied multiple times, pretended he was 2 other people & still did not honor his promise of reimbursement! Who runs a company & is so much of a coward that he can not even be honest about who he is?! It wasn't until we told them that we knew exactly who that was we were talking to & were going to get our attorney involved, that they finally sent us the form to reimburse us. Here we are 3 wks later from the time we signed & submitted the reimbursement form(4 wks from the original conversation with Tony/Carlos/Hussein)& still do not have our money! Whatever you do, DO NOT USE ROYAL CARRIAGES! Read less
Services Used: Transportation
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CARMEN
Wedding:
2/22/2014
5.0/5.0
Right on time. Clean vehicles and very courteous
Right on time. Clean vehicles and very courteous
Right on time. Clean vehicles and very courteous Read less
Services Used: Transportation
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Sophie
Wedding:
1/11/2014
4.5/5.0
We rented two vehicles from this company for our wedding day. We got 2 different experiences with 2 different drivers/2 different vehicles. The first vehicle we got for the day was a 20 Passenger Black Limo Bus. The driver had NO idea where she was going, didn't even ask for help with directions, and a 10 minute ride took 30 minutes. Plus on top of that, there was NO AC, the driver had to use the emergency pull to open the door, and the radio didn't work. So having the majority of our wedding party crammed in the bus with NO AC was horrible. Our exit vehicle was a 10 passenger black regular limo. Our driver was awesome and so accommodating! We were running 5-10 minutes behind schedule and he was so nice to wait a few extra minutes, and when he dropped us off at our hotel, he helped with all our luggage while we checked in. He was awesome! I would totally use this company again, but would definitely not request the same Limo Bus.
We rented two vehicles from this company for our wedding day. We got 2 different experiences with 2 different drivers/2 Read more...
We rented two vehicles from this company for our wedding day. We got 2 different experiences with 2 different drivers/2 different vehicles. The first vehicle we got for the day was a 20 Passenger Black Limo Bus. The driver had NO idea where she was going, didn't even ask for help with directions, and a 10 minute ride took 30 minutes. Plus on top of that, there was NO AC, the driver had to use the emergency pull to open the door, and the radio didn't work. So having the majority of our wedding party crammed in the bus with NO AC was horrible. Our exit vehicle was a 10 passenger black regular limo. Our driver was awesome and so accommodating! We were running 5-10 minutes behind schedule and he was so nice to wait a few extra minutes, and when he dropped us off at our hotel, he helped with all our luggage while we checked in. He was awesome! I would totally use this company again, but would definitely not request the same Limo Bus. Read less
Services Used: Transportation
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erikaandcarlos
Wedding:
4/28/2012
5.0/5.0
I didn't want a big limo for my wedding day. My church is small and modest, and we didn't want anything flashy, so we chose a nice black suburban instead because I really just needed to get from the hotel to our church. The suburban was clean and looked great inside and out. The driver was on time, waiting for me, and the suburban was able to comfortably fit me, my MOH, my dad, one of the flower girls and two bridesmaids. He drove carefully through Saturday afternoon Galleria traffic and still got us to the church near downtown with plenty of time. Ike calmed my nerves while we waited inside the suburban for showtime by making a few jokes and offering us some bottled water. He even helped a couple of the groomsmen and my dad with their butonnierres and told guests who were parking in front of the church (no parking zone/fire lanes) that they needed to go around to the parking lot in the back!! Thank you Ike and Royal Carriages for your impeccable customer service! We couldn't be happier!
I didn't want a big limo for my wedding day. My church is small and modest, and we didn't want anything flashy, so we Read more...
I didn't want a big limo for my wedding day. My church is small and modest, and we didn't want anything flashy, so we chose a nice black suburban instead because I really just needed to get from the hotel to our church. The suburban was clean and looked great inside and out. The driver was on time, waiting for me, and the suburban was able to comfortably fit me, my MOH, my dad, one of the flower girls and two bridesmaids. He drove carefully through Saturday afternoon Galleria traffic and still got us to the church near downtown with plenty of time. Ike calmed my nerves while we waited inside the suburban for showtime by making a few jokes and offering us some bottled water. He even helped a couple of the groomsmen and my dad with their butonnierres and told guests who were parking in front of the church (no parking zone/fire lanes) that they needed to go around to the parking lot in the back!! Thank you Ike and Royal Carriages for your impeccable customer service! We couldn't be happier! Read less
Services Used: Transportation
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Kelsey
Wedding:
3/24/2012
5.0/5.0
The service was great - they were quick to respond and were able to change our booked time at the last minute. Our driver was friendly and got us everywhere on time. The limo was in wonderful condition. The price was reasonable compared to other limo companies. Overall, I'd definitely recommend Royal Carriages!
The service was great - they were quick to respond and were able to change our booked time at the last minute. Our driver Read more...
The service was great - they were quick to respond and were able to change our booked time at the last minute. Our driver was friendly and got us everywhere on time. The limo was in wonderful condition. The price was reasonable compared to other limo companies. Overall, I'd definitely recommend Royal Carriages! Read less
Services Used: Transportation
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Jamie
Wedding:
10/6/2011
4.6/5.0
Okay so i gave them 3 stars because 1. online reservations was impossible to use. Just call 2. after i got out of the limo there was black stuff all over my wedding dress from the limo seats. Yuck!!! other than that i was happy with them being there on time and knowing where to go.
Okay so i gave them 3 stars because 1. online reservations was impossible to use. Just call 2. after i got out of the limo Read more...
Okay so i gave them 3 stars because 1. online reservations was impossible to use. Just call 2. after i got out of the limo there was black stuff all over my wedding dress from the limo seats. Yuck!!! other than that i was happy with them being there on time and knowing where to go. Read less
Services Used: Transportation
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Elisabeth
Wedding:
11/21/2010
3.5/5.0
My husband and I had a little money left over for transportation from the venue to the hotel and Royal Carriages was able to fit us in the week before our wedding date. The night of the wedding, we called the driver to see if he was able to pick us up a little earlier than expected and he was there within 15 minutes of our phone call. However, during the short ride from our venue to the hotel, the driver got lost, rolled down the partition and proceeded to rudely demand turn by turn directions. Talk about a buzz kill. Once we arrived at the hotel the driver seemed to be in a hurry to drop us off and be on his way (even though we had paid for his services for an hour and the ride took 30 minutes). It seemed more like a taxi ride, than a limo ride from our wedding.
My husband and I had a little money left over for transportation from the venue to the hotel and Royal Carriages was able Read more...
My husband and I had a little money left over for transportation from the venue to the hotel and Royal Carriages was able to fit us in the week before our wedding date. The night of the wedding, we called the driver to see if he was able to pick us up a little earlier than expected and he was there within 15 minutes of our phone call. However, during the short ride from our venue to the hotel, the driver got lost, rolled down the partition and proceeded to rudely demand turn by turn directions. Talk about a buzz kill. Once we arrived at the hotel the driver seemed to be in a hurry to drop us off and be on his way (even though we had paid for his services for an hour and the ride took 30 minutes). It seemed more like a taxi ride, than a limo ride from our wedding. Read less
Services Used: Transportation
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debanddave
Wedding:
10/23/2010
4.5/5.0
We used Royal Carriages to rent a towncar for a wedding. We had a few dollars remaining from our wedding budget and rather than let a friend take us in their car, we thought we'd splurge on our remaining funds on a limo. Luckily, the price was right and the availability was there.
We used Royal Carriages to rent a towncar for a wedding. We had a few dollars remaining from our wedding budget and rather Read more...
We used Royal Carriages to rent a towncar for a wedding. We had a few dollars remaining from our wedding budget and rather than let a friend take us in their car, we thought we'd splurge on our remaining funds on a limo. Luckily, the price was right and the availability was there. Read less
Services Used: Transportation
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Shannon
Wedding:
7/24/2010
0.5/5.0
Our limousine did not show up at the church to pick up my husband and I after we got married. I called and the lady I spoke to was very rude and said that I called the day before and cancelled without giving a reason and that the girl who called just gave a first name not a last. Then the lady said she called my cell number, which wasn't my cell number, and confirmed the cancellation. And after arguing for several minutes she said it would be 20 mins total for a new limo to arrive. I called 15mins later and she said it'd be another 20-25 mins. It doesnt even take 15 mins to get to the church! I said forget it and have him come to the reception place at 1:25. He arrived extremely early in the wrong color limo and did not give us the red carpet promised in the contract. The lady said she would make a note about a partial refund but no one has bothered to contact me since. We did not get a service we paid for and they did not confirm a cancellation with me. The story sounded made up cause they ran out of cars and we were an hour late to a 2 1/2 hr reception. I called the number they said they called and there was no Shannon at that number so they lied. End of story. Even when i went in to the business they continued to argue with me and made me out to be the villain. Horrible service and no customer service!!! They are on the better business bureau so file your complaint with them also!
Our limousine did not show up at the church to pick up my husband and I after we got married. I called and the lady I Read more...
Our limousine did not show up at the church to pick up my husband and I after we got married. I called and the lady I spoke to was very rude and said that I called the day before and cancelled without giving a reason and that the girl who called just gave a first name not a last. Then the lady said she called my cell number, which wasn't my cell number, and confirmed the cancellation. And after arguing for several minutes she said it would be 20 mins total for a new limo to arrive. I called 15mins later and she said it'd be another 20-25 mins. It doesnt even take 15 mins to get to the church! I said forget it and have him come to the reception place at 1:25. He arrived extremely early in the wrong color limo and did not give us the red carpet promised in the contract. The lady said she would make a note about a partial refund but no one has bothered to contact me since. We did not get a service we paid for and they did not confirm a cancellation with me. The story sounded made up cause they ran out of cars and we were an hour late to a 2 1/2 hr reception. I called the number they said they called and there was no Shannon at that number so they lied. End of story. Even when i went in to the business they continued to argue with me and made me out to be the villain. Horrible service and no customer service!!! They are on the better business bureau so file your complaint with them also! Read less
Services Used: Transportation

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9212 Rasmus Drive, Houston, TX 77063 See On Map
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