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(7)

Royal Luxury Limousine

New York , NY

LOCATION

New York, NY 10010 US

PHONE

800-601-0985

WEBSITE

View website
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ABOUT US

We have many cars and limos for rent
We have many cars and limos for rent Read less
Transportation

REVIEWS

2.3
out of 5.0
2.1/5.0
2.4/5.0
2.2/5.0
2.6/5.0
2.4/5.0
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Private User
Wedding:
7/24/2015
4.5/5.0
I was overall pleased with limousine service for my wedding. I had an 18 passenger Range Rover and a 1959 Rolls Royce. Both cars arrived on time and as expected. The Rolls Royce had a crack in the window which wasn't really noticeable. They took us where we needed to be and we felt like stars with people waving at us throughout the way. We had to pay a reservation fee on a credit card and the balance was paid in cash on the actual day. I would recommend.
I was overall pleased with limousine service for my wedding. I had an 18 passenger Range Rover and a 1959 Rolls Royce. Read more...
I was overall pleased with limousine service for my wedding. I had an 18 passenger Range Rover and a 1959 Rolls Royce. Both cars arrived on time and as expected. The Rolls Royce had a crack in the window which wasn't really noticeable. They took us where we needed to be and we felt like stars with people waving at us throughout the way. We had to pay a reservation fee on a credit card and the balance was paid in cash on the actual day. I would recommend. Read less
Services Used: Transportation
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francine
Wedding:
4/11/2015
1.1/5.0
Awful customer service. I hired this company for my wedding on March 23rd, 2015. I was quoted $390 for a 30 minute pick up and drop off, which was fine. I checked my account and noticed that I was charged $456. I contacted the company to request a credit $66, the rep I spoke with said his name was Joe I highly doubt that's correct as he stated that he didn't have a last name. In speaking with him he started yelling and saying "I don't have your money your bank does". I asked him to stop yelling when he stated he's not yelling. At that point I became frustrated and ask for a supervisor or owner of the company, Joe told me "no". he hung the phone up and I had to call back. please save yourself the trouble and hassle of using a company with awful non-existing customer service that will overcharge you.
Awful customer service. I hired this company for my wedding on March 23rd, 2015. I was quoted $390 for a 30 minute pick up Read more...
Awful customer service. I hired this company for my wedding on March 23rd, 2015. I was quoted $390 for a 30 minute pick up and drop off, which was fine. I checked my account and noticed that I was charged $456. I contacted the company to request a credit $66, the rep I spoke with said his name was Joe I highly doubt that's correct as he stated that he didn't have a last name. In speaking with him he started yelling and saying "I don't have your money your bank does". I asked him to stop yelling when he stated he's not yelling. At that point I became frustrated and ask for a supervisor or owner of the company, Joe told me "no". he hung the phone up and I had to call back. please save yourself the trouble and hassle of using a company with awful non-existing customer service that will overcharge you. Read less
Services Used: Transportation
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Fran
Wedding:
4/11/2015
0.0/5.0
This company is a absolute NIGHTMARE!!! Long story short, I was going to hire them for my wedding that took place on April 11th, 2015. I spoke with this company on March 23rd 2015. They quoted me $390 for a pick up and drop off service but issued a authorization for $456 on my account. I contacted them regarding the amount and it was adjusted. However, he was very rude and unprofessional. I canceled my reservation with them the very day i made it. I received a email stating that my reservation was cancelled. I submitted a review on this company and they had a lawyer contact me....funny right? I had no idea writing a review on a company you actually transacted with was illegal. Fast forward to July, they charged my account $456.00. They falsely created a reservation dated May 11th 2015 and submitted it to my bank. (That's what Citibank informed me). Then when I contacted them, he said "call the lawyer". If I do not get my money back, we will be in small claims court. This is ridiculous. This company is sketchy, please be aware.
This company is a absolute NIGHTMARE!!! Long story short, I was going to hire them for my wedding that took place on April Read more...
This company is a absolute NIGHTMARE!!! Long story short, I was going to hire them for my wedding that took place on April 11th, 2015. I spoke with this company on March 23rd 2015. They quoted me $390 for a pick up and drop off service but issued a authorization for $456 on my account. I contacted them regarding the amount and it was adjusted. However, he was very rude and unprofessional. I canceled my reservation with them the very day i made it. I received a email stating that my reservation was cancelled. I submitted a review on this company and they had a lawyer contact me....funny right? I had no idea writing a review on a company you actually transacted with was illegal. Fast forward to July, they charged my account $456.00. They falsely created a reservation dated May 11th 2015 and submitted it to my bank. (That's what Citibank informed me). Then when I contacted them, he said "call the lawyer". If I do not get my money back, we will be in small claims court. This is ridiculous. This company is sketchy, please be aware. Read less
Services Used: Transportation
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James
Wedding:
5/23/2014
5.0/5.0
My wife and I celebrated our 7 year anniversary with a group of friends and man what a great time. Mark what an awesome guy helped us with the pricing and getting us what we needed for a comfortable time. Our driver Jerzy deserves a medal, what a great guy. He's the nicest most honest person I've ever met. All and all we had a blast and I'll tell you this I promise I'll be back for service. Thanks James Morrison
My wife and I celebrated our 7 year anniversary with a group of friends and man what a great time. Mark what an awesome Read more...
My wife and I celebrated our 7 year anniversary with a group of friends and man what a great time. Mark what an awesome guy helped us with the pricing and getting us what we needed for a comfortable time. Our driver Jerzy deserves a medal, what a great guy. He's the nicest most honest person I've ever met. All and all we had a blast and I'll tell you this I promise I'll be back for service. Thanks James Morrison Read less
Services Used: Transportation
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Anna
Wedding:
5/3/2014
4.8/5.0
I ordered a limo service with this company because I was specifically looking for a new Rolls Royce Ghost. On the day of the wedding the car arrived on time and the driver was just GREAT! He helped me with advice how to get in and out of the car in my dress and even put the boutouniers on my groom n dad. My only 2 big complains were that: a) on the day of the wedding we were told that we can ONLY pay CASH for the remaining balance of $1400. When I signed the contract with them, they told me I can pay with AMEX card or any other card, so I was caught off guard. My next biggest complain was that I got a DIFFERENT CAR! I only went with them because I wanted RR Ghost and they served me Phantom 2014, which as they assured was better than Ghost 2013. I understand it may be better, but I did not order it, sorry.
I ordered a limo service with this company because I was specifically looking for a new Rolls Royce Ghost. On the day of Read more...
I ordered a limo service with this company because I was specifically looking for a new Rolls Royce Ghost. On the day of the wedding the car arrived on time and the driver was just GREAT! He helped me with advice how to get in and out of the car in my dress and even put the boutouniers on my groom n dad. My only 2 big complains were that: a) on the day of the wedding we were told that we can ONLY pay CASH for the remaining balance of $1400. When I signed the contract with them, they told me I can pay with AMEX card or any other card, so I was caught off guard. My next biggest complain was that I got a DIFFERENT CAR! I only went with them because I wanted RR Ghost and they served me Phantom 2014, which as they assured was better than Ghost 2013. I understand it may be better, but I did not order it, sorry. Read less
Services Used: Transportation
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Anonymous
Wedding:
1+ year ago
0.0/5.0
I would not recommend their service.
I would not recommend their service.
I would not recommend their service. Read less
Services Used: Transportation
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James
Wedding:
10/31/2013
0.9/5.0
Horrible customer service, called to speak to a representative who kept yelling that no adjustments would be, repeatedly asking if I had read the contract. My advice - read the contract, then hire someone else, frustrated limo drivers that want to be lawyers are no fun
Horrible customer service, called to speak to a representative who kept yelling that no adjustments would be, repeatedly Read more...
Horrible customer service, called to speak to a representative who kept yelling that no adjustments would be, repeatedly asking if I had read the contract. My advice - read the contract, then hire someone else, frustrated limo drivers that want to be lawyers are no fun Read less
Services Used: Transportation
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