130x130 sq 1365706908523 vintagewedding

Royalty Rentals

Chandler , AZ
CONTACT US
CONTACT US

LOCATION

120 E Corporate Pl #20
Chandler, AZ 85225 US (map)

PHONE

480-525-5104

WEBSITE

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ABOUT US

Royalty Rentals is a chair and table rental company serving all cities in the Phoenix Metro area. We rent quality tables, chairs, chair covers, table linens and more. Free set up and... Read more
Royalty Rentals is a chair and table rental company serving all cities in the Phoenix Metro area. We rent quality tables, chairs, chair covers, table linens and more. Free set up and take down! Payment: Cash, Check, American Express, Discover, MasterCard, Visa, Paypal Additional Services: Clean Up Services, Free Set Up and Take Down, Event Vendor Referrals Read less
Rentals & Photobooths

PHOTOS

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INFO FOR RENTALS & PHOTOBOOTHS

Which of the following event rental services do you provide?
Clean Up, Delivery, Setup, Showroom
What event items are available?
Aisle Runners, Altar / Arch, Centerpieces, Chair Covers, Chairs, Dance Floor, Drapery, Lights, Tables, Tents, Vases
What food and beverage items are available?
Linens

REVIEWS

4.7
out of 5.0
4.7/5.0
4.6/5.0
4.6/5.0
4.7/5.0
4.6/5.0
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rebecca
Wedding:
4/11/2016
0.6/5.0
They did not contact me before my event about set up, but when I contacted them one week before they said they they didn’t have the chairs I ordered and paid for 3 months before my event. They replaced with chairs I didn’t order but were the right color (only after 24 hours of me talking to them and then a venue that they get business from a lot called and scared them into it).
They arrived at 10 pm when they were supposed to arrive at noon the day before my wedding and left no way for us to contact them after 7, so my groom, my parents and I were up until 2am on our wedding day setting up, they did not set up fully even though I paid for it.
They delivered a broken table, that when an empty antique class was set on top, collapsed and broke an antique we had borrowed. I t was not a heavy piece and we also had paid for a table we could not use.
Upon us contacting them the following week, they took no responsibility. They said that coming a day early and giving us different chairs was compensation enough. I NEVER WANTED different chairs, I wanted the ones I ordered and paid for. And they said the broken table was our fault because we set it up. It was BROKEN, not set up wrong. We literally could NOT use it, and what’s worse is I paid for them to set them up. Why did we even have to? I work at a small cake business and I tell every bride and groom who ask me for suggestions that Royalty Rentals was the only stressful part of my wedding. I got 4 hours of sleep the night before my wedding because of them and I cried the days leading up to my wedding because they were so unwilling to help us out. I have to be honest, wedding days are too expensive and important for so many things to go wrong without real compensation.
They did not contact me before my event about set up, but when I contacted them one week before they said they they didn’t Read more...
They did not contact me before my event about set up, but when I contacted them one week before they said they they didn’t have the chairs I ordered and paid for 3 months before my event. They replaced with chairs I didn’t order but were the right color (only after 24 hours of me talking to them and then a venue that they get business from a lot called and scared them into it).
They arrived at 10 pm when they were supposed to arrive at noon the day before my wedding and left no way for us to contact them after 7, so my groom, my parents and I were up until 2am on our wedding day setting up, they did not set up fully even though I paid for it.
They delivered a broken table, that when an empty antique class was set on top, collapsed and broke an antique we had borrowed. I t was not a heavy piece and we also had paid for a table we could not use.
Upon us contacting them the following week, they took no responsibility. They said that coming a day early and giving us different chairs was compensation enough. I NEVER WANTED different chairs, I wanted the ones I ordered and paid for. And they said the broken table was our fault because we set it up. It was BROKEN, not set up wrong. We literally could NOT use it, and what’s worse is I paid for them to set them up. Why did we even have to? I work at a small cake business and I tell every bride and groom who ask me for suggestions that Royalty Rentals was the only stressful part of my wedding. I got 4 hours of sleep the night before my wedding because of them and I cried the days leading up to my wedding because they were so unwilling to help us out. I have to be honest, wedding days are too expensive and important for so many things to go wrong without real compensation. Read less
Services Used: Rentals & Photobooths
Royalty Rentals responded with the following comments:

I feel awful that you are still hurting over your wedding after all this time. I did want to respond so that others could see a few things from our perspective. Late night delivery: I’m sorry but since you didn’t pay for the extra day rental, it was all we could do to get them there at the time we did as we had already scheduled our routes for Friday. Dance floor not being set up: The home owner who allowed you to use her backyard for your wedding, a personal friend of ours, called us personally and told us to not set up the dance floor the day before as she did not want it to discolor her grass. You were informed of this and chose to set up yourself and receive it the day before at no additional cost. Broken Vase: for this I am truly sorry. I assure you that if we had set up the table this would not have happened. Your paying for set up: this is not true. We do not charge our clients for set up or take down. It is a free service. Finally, the chairs you ordered were discontinued due to overuse. We offered an upgrade to try to compensate for this. One thing I refuse to be accused of is not caring. I care. Our staff cares. We hire people who care. It’s everything we believe in. I care that your rental experience caused you grief. If we didn’t care, I wouldn’t be writing this and we wouldn’t have even tried to make accommodations for your event. A company who doesn’t care, would have cancelled your order and left you hanging. We don’t do that. We never will. However, I can say that we have provided last minute rentals to countless customers who have experienced this lack of caring from other companies. If you are a customer reading this, I encourage you to consider our hundreds of other reviews regarding our people, products and services. I would also invite you to our location in Chandler to view our operations for yourself. I trust you will find a friendly environment, professional staff, quality equipment and above all, people who care about your event.
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Private User
Wedding:
4/9/2016
5.0/5.0
FIVE STARS. Royalty Rentals was awesome. We rented our reception chairs from here and had them deliver and pick-up that same night (late pick-up). They were there first thing, even slightly before our initial time, which ended up being okay with our venue. They set up every single chair for us and EXTREMELY quickly (120 chairs), and even gave us a couple extra chairs just in case. They arrived at the end of the night exactly on-time and pick-up all the chairs quickly again. The payment process, communication process, everything, was so simple, quick, and painless, AND they were the best prices around. Even their late night pick-up (12AM) was SUPER reasonable ($75) and, in my mind, cheap. SO SO SO happy we found Royalty Rentals. Highly recommended!
FIVE STARS. Royalty Rentals was awesome. We rented our reception chairs from here and had them deliver and pick-up that Read more...
FIVE STARS. Royalty Rentals was awesome. We rented our reception chairs from here and had them deliver and pick-up that same night (late pick-up). They were there first thing, even slightly before our initial time, which ended up being okay with our venue. They set up every single chair for us and EXTREMELY quickly (120 chairs), and even gave us a couple extra chairs just in case. They arrived at the end of the night exactly on-time and pick-up all the chairs quickly again. The payment process, communication process, everything, was so simple, quick, and painless, AND they were the best prices around. Even their late night pick-up (12AM) was SUPER reasonable ($75) and, in my mind, cheap. SO SO SO happy we found Royalty Rentals. Highly recommended! Read less
Services Used: Rentals & Photobooths
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Anonymous
Wedding:
Recently Married
5.0/5.0
Super friendly and professional service. Very reasonable prices and fabulous to work with! I would definitely reccomend them!
Super friendly and professional service. Very reasonable prices and fabulous to work with! I would definitely reccomend Read more...
Super friendly and professional service. Very reasonable prices and fabulous to work with! I would definitely reccomend them! Read less
Services Used: Rentals & Photobooths
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Private User
Wedding:
1/23/2016
5.0/5.0
Karrie was very helpful and flexible with my many changes. Everything I rented perfectly. I was very please, and will be using them for all my future events.
Karrie was very helpful and flexible with my many changes. Everything I rented perfectly. I was very please, and will be Read more...
Karrie was very helpful and flexible with my many changes. Everything I rented perfectly. I was very please, and will be using them for all my future events. Read less
Services Used: Rentals & Photobooths
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Anonymous
Wedding:
Recently Married
5.0/5.0
We held a small 50th Wedding Anniversary Party at our home for my in-laws and could not have been more pleased with the service we received from Royalty Rentals. We started with thinking we only needed 2 chaffing dishes to discovering (just a few days before the big event) that we also needed 26 chairs. With the increase in the guest list we had to move the renewal of the vows outside so decided to rent a heater the night before. I left a voice message for them at 9:30am (day of) and when the guys went to pick up the items they were all ready with everything plus the heater. They really saved the day for us!
We held a small 50th Wedding Anniversary Party at our home for my in-laws and could not have been more pleased with the Read more...
We held a small 50th Wedding Anniversary Party at our home for my in-laws and could not have been more pleased with the service we received from Royalty Rentals. We started with thinking we only needed 2 chaffing dishes to discovering (just a few days before the big event) that we also needed 26 chairs. With the increase in the guest list we had to move the renewal of the vows outside so decided to rent a heater the night before. I left a voice message for them at 9:30am (day of) and when the guys went to pick up the items they were all ready with everything plus the heater. They really saved the day for us! Read less
Services Used: Rentals & Photobooths
Default vendor profile pic
Anonymous
Wedding:
Recently Married
5.0/5.0
Absolutely awesome company. Everyone we dealt with was very friendly and professional. I would absolutely recommend this company. Not sure we could have done it without them!
Absolutely awesome company. Everyone we dealt with was very friendly and professional. I would absolutely recommend this Read more...
Absolutely awesome company. Everyone we dealt with was very friendly and professional. I would absolutely recommend this company. Not sure we could have done it without them! Read less
Services Used: Rentals & Photobooths
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Brynne
Wedding:
10/10/2015
5.0/5.0
Royalty Rentals was wonderful to work with! This was one of the only quotes we got for our wedding that didn't make our jaws drop. They were extremely accommodating to our changing of linen color and adding extra tables. Their large bar looked awesome for our outdoor backyard reception and the Fruitwood Folding Chairs were beautiful! All of the employees were a pleasure to work with during our busy wedding planning. Highly recommended to all wedding couples!
Royalty Rentals was wonderful to work with! This was one of the only quotes we got for our wedding that didn't make our Read more...
Royalty Rentals was wonderful to work with! This was one of the only quotes we got for our wedding that didn't make our jaws drop. They were extremely accommodating to our changing of linen color and adding extra tables. Their large bar looked awesome for our outdoor backyard reception and the Fruitwood Folding Chairs were beautiful! All of the employees were a pleasure to work with during our busy wedding planning. Highly recommended to all wedding couples! Read less
Services Used: Rentals & Photobooths
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Abby
Wedding:
5/2/2015
5.0/5.0
Royalty Rentals provided us with extra tables at a very reasonable cost. They delivered them and even set them up before they left. We also ordered a "pipe and drape" that helped cover up unsightly areas. Thank you for your help!!
Royalty Rentals provided us with extra tables at a very reasonable cost. They delivered them and even set them up before Read more...
Royalty Rentals provided us with extra tables at a very reasonable cost. They delivered them and even set them up before they left. We also ordered a "pipe and drape" that helped cover up unsightly areas. Thank you for your help!! Read less
Services Used: Rentals & Photobooths
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Joanne
Wedding:
3/27/2015
5.0/5.0
We used Royalty Rentals for our outdoor wedding reception. They were very friendly and professional throughout the whole process. We rented chairs, tables, linens and a dance floor. They provided everything we needed at a fair price. All of the items we rented were clean with no defects. They were flexible and worked with us help make our event stress free. I would definitely recommend Royalty Rentals.
We used Royalty Rentals for our outdoor wedding reception. They were very friendly and professional throughout the whole Read more...
We used Royalty Rentals for our outdoor wedding reception. They were very friendly and professional throughout the whole process. We rented chairs, tables, linens and a dance floor. They provided everything we needed at a fair price. All of the items we rented were clean with no defects. They were flexible and worked with us help make our event stress free. I would definitely recommend Royalty Rentals. Read less
Services Used: Rentals & Photobooths
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Anonymous
Wedding:
1+ year ago
0.9/5.0
Ordered several heat lamps and all but one heat lamp delivered didn't work. I called and left a long voice mail, they didn't call back and claim I never called and refused to credit my account.
Ordered several heat lamps and all but one heat lamp delivered didn't work. I called and left a long voice mail, they Read more...
Ordered several heat lamps and all but one heat lamp delivered didn't work. I called and left a long voice mail, they didn't call back and claim I never called and refused to credit my account. Read less
Services Used: Rentals & Photobooths

MAP

 
120 E Corporate Pl #20, Chandler, AZ 85225 See On Map
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