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Russell Korman
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3.3 
(3.3/5.0)
 
Quality of Service 
(3.3/5.0)
 
Responsiveness 
(3.3/5.0)
 
Professionalism 
(3.3/5.0)
 
Value 
(3.3/5.0)
 
Flexibility 
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Faith
Wedding:
12/9/2012
 
1.0 out of 5.0
If I could give negative stars, I would. My husband bought my wedding ring here. We went to the store together and I told the sales woman what I wanted (several times) pointed to a picture in a book she showed me and told her I wanted a particular ring with modifications (witnessed by my husband). She said she understood, but clearly she did not. When I received my ring it was absolutely not what I asked for. We were told that my ring was non refundable and not even EXCHANGEABLE. I got in the car with this new ring I did not want and cried. My husband is a reasonable guy and tried working with them, but they were unwilling to refund our money or even give us store credit!. Now I am stuck with an overpriced ring that I hate. I will never ever shop there again and will tell everyone I know to steer clear. Absolutely horrible experience.
Services Used: Jewelry
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Lacey
Wedding:
11/23/2012
 
5.0 out of 5.0
Brooke at Russell Korman was excellent throughout the entire process-from the engagement ring to the wedding bands! Definitely recommend her!
Services Used: Jewelry
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Shelley
Wedding:
5/1/2010
 
5.0 out of 5.0
Wonderful selection and wonderful people to work with!!

My husband bought my engagement ring from here and since we have been back; including a watch for my husband on our first anniversary. Vivian is fantastic and so easy to work with. Everyone is so knowledgeable and help you pick out exactly what you are looking for.

My wedding jewelry from here was stunning and just love it in all my photographs!

Highly recommend for wedding and everyday jewelry!
Services Used: Jewelry
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txbride
Wedding:
2/14/2009
 
2.0 out of 5.0
My fiance got his grandmother's platinum ring cleaned and sized at this place. Not the best customer service (on a slow afternoon I was ignored by these girls painting their nails when I walked in to pick up my ring after it had been sized). The wedding ring and engagement ring were slightly different sizes - about 1/4" off from each other - when I had them sized to 6. I didn't understand that lack of precision in the sizing. The manager said if I wore it around and still wasn't happy, I could come back in and they'd fix it for free. That's a big waste of my time though.
Services Used: Unique Services
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