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Russell's Bridal & Tuxedo

Linden , NJ

LOCATION

Linden, NJ US
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Dress & Attire

REVIEWS

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out of 5.0
4.1/5.0
4.0/5.0
3.8/5.0
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3.8/5.0
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Victor
Wedding:
5/3/2014
0.7/5.0
Not too sure about the Bridal side but the Tuxedo side is absolutely horrendous. I went to Russels Tuxedo after calling in advance and asking do I need an appt. I was told they accept walk ins and I would be able to have my groomsmen try on a tux. When I got there, the owner asked me am I serious about purchasing from them or am I price matching. Strike 1. Then he told me I needed an appt when I was told no on the phone I didn't and he couldn't seem to grasp the concept of me wanting to see how the tuxes fit on ALL my groomsmen and not just me. His response was "It's your day, who cares how anyone else looks." Strike 2. After reluctantly taking my groomsmen in, I didn't like the cut of the tux on him so the owner responded "We don't care how it looks on them." Strike 3. I told him to take everything back and I'll be taking my business elsewhere. Very rude and unprofessional and to make matters worse he had other customers in there as well and those were the responses he said out loud. Do not go to them unless your willing to hand them over money and not care about how anyone in your wedding party looks.
Not too sure about the Bridal side but the Tuxedo side is absolutely horrendous. I went to Russels Tuxedo after calling in Read more...
Not too sure about the Bridal side but the Tuxedo side is absolutely horrendous. I went to Russels Tuxedo after calling in advance and asking do I need an appt. I was told they accept walk ins and I would be able to have my groomsmen try on a tux. When I got there, the owner asked me am I serious about purchasing from them or am I price matching. Strike 1. Then he told me I needed an appt when I was told no on the phone I didn't and he couldn't seem to grasp the concept of me wanting to see how the tuxes fit on ALL my groomsmen and not just me. His response was "It's your day, who cares how anyone else looks." Strike 2. After reluctantly taking my groomsmen in, I didn't like the cut of the tux on him so the owner responded "We don't care how it looks on them." Strike 3. I told him to take everything back and I'll be taking my business elsewhere. Very rude and unprofessional and to make matters worse he had other customers in there as well and those were the responses he said out loud. Do not go to them unless your willing to hand them over money and not care about how anyone in your wedding party looks. Read less
Services Used: Dress & Attire
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ShanikaLaShae
Wedding:
4/19/2014
5.0/5.0
I went there with 2 images of dresses that I was interested in; however they did not have that particular dress. Veronica was able to pull a few for me to try on, some that I was horrified by, but when I put them on they were gorgeous. I fell in love with one dress the moment I tried it on. Tried it on again later and knew it was "the one". Had my first fitting about 2 weeks ago and the seamstress was a doll as well. She was very happy that there was minimal work that had to be done.
I went there with 2 images of dresses that I was interested in; however they did not have that particular dress. Veronica Read more...
I went there with 2 images of dresses that I was interested in; however they did not have that particular dress. Veronica was able to pull a few for me to try on, some that I was horrified by, but when I put them on they were gorgeous. I fell in love with one dress the moment I tried it on. Tried it on again later and knew it was "the one". Had my first fitting about 2 weeks ago and the seamstress was a doll as well. She was very happy that there was minimal work that had to be done. Read less
Services Used: Dress & Attire
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Lauren
Wedding:
11/2/2013
5.0/5.0
The staff at the bridal side and tuxedo were WONDERFUL! The pricing was totally reasonable and the staff was great. The tuxedo staff were awesome as well-they worked with us since a lot of groomsmen were out of state.

I would NOT recommend going to men's warehouse or any of those chain tux places....I have heard HORROR stories about bad alterations and the store not being able to accomodate to get a tux that fits for the day of the wedding...that's where Russell's came in--they saved me from having a meltdown!! They actually last minute got a tux for someone who experienced that with Men's warehouse.
The staff at the bridal side and tuxedo were WONDERFUL! The pricing was totally reasonable and the staff was great. The Read more...
The staff at the bridal side and tuxedo were WONDERFUL! The pricing was totally reasonable and the staff was great. The tuxedo staff were awesome as well-they worked with us since a lot of groomsmen were out of state.

I would NOT recommend going to men's warehouse or any of those chain tux places....I have heard HORROR stories about bad alterations and the store not being able to accomodate to get a tux that fits for the day of the wedding...that's where Russell's came in--they saved me from having a meltdown!! They actually last minute got a tux for someone who experienced that with Men's warehouse. Read less
Services Used: Dress & Attire, Invitations
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I am the Mother of the Bride and I have bought my gowns for all 3 of my
children's wedding, plus they bought their prom dresses and tuxes. Erica is so very knowledgeable and if you tell her what you are interested in, she will most definitely pick out the style of several dresses that you would like. I recently just went to pick out my gown for my daughter's wedding in Pennsylvania, and Erica had already chosen 6 gowns, which all were truly beautiful. But the first one I tried on was GORGEOUS, and bought it. The entire staff is truly caring, the have LOTS of wedding gowns for the bride, more than any other place I know, and believe me I have been to many. They are honest and supportive in what looks best on you and the prices are so much better than lots of other stores. The bridal gown section is enormous. I can't say enough about how wonderful this place is!! I went to other bridal stores in the area, and there is no comparison in Russell's willingness to find the dress of your dreams!
I am the Mother of the Bride and I have bought my gowns for all 3 of my
children's wedding, plus they bought their Read more...
I am the Mother of the Bride and I have bought my gowns for all 3 of my
children's wedding, plus they bought their prom dresses and tuxes. Erica is so very knowledgeable and if you tell her what you are interested in, she will most definitely pick out the style of several dresses that you would like. I recently just went to pick out my gown for my daughter's wedding in Pennsylvania, and Erica had already chosen 6 gowns, which all were truly beautiful. But the first one I tried on was GORGEOUS, and bought it. The entire staff is truly caring, the have LOTS of wedding gowns for the bride, more than any other place I know, and believe me I have been to many. They are honest and supportive in what looks best on you and the prices are so much better than lots of other stores. The bridal gown section is enormous. I can't say enough about how wonderful this place is!! I went to other bridal stores in the area, and there is no comparison in Russell's willingness to find the dress of your dreams! Read less
Services Used: Dress & Attire
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Dina
Wedding:
7/14/2013
5.0/5.0
Sue, Erica and the rest of the staff were fantastic. Russell's Bridal has a large and very nice selection of dresses and accessories. They kept me informed of dresses that I liked that were going to be discontinued before I made my final decision. They were able to get my dress even though they didn't carry the designer. I would recommend.
Sue, Erica and the rest of the staff were fantastic. Russell's Bridal has a large and very nice selection of dresses and Read more...
Sue, Erica and the rest of the staff were fantastic. Russell's Bridal has a large and very nice selection of dresses and accessories. They kept me informed of dresses that I liked that were going to be discontinued before I made my final decision. They were able to get my dress even though they didn't carry the designer. I would recommend. Read less
Services Used: Dress & Attire
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Private User
Wedding:
6/22/2013
3.5/5.0
Overall this vendor was good. The only incident we had was that the bride's maid's dresses came in very close to the date of the wedding and not when promised. The staff was very courteous and overall we got what we wanted at a very good price. I would recommend them.
Overall this vendor was good. The only incident we had was that the bride's maid's dresses came in very close to the date Read more...
Overall this vendor was good. The only incident we had was that the bride's maid's dresses came in very close to the date of the wedding and not when promised. The staff was very courteous and overall we got what we wanted at a very good price. I would recommend them. Read less
Services Used: Dress & Attire
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Christina
Wedding:
10/11/2012
4.5/5.0
Russell's Bridal was AMAZING. From the moment I walked through their doors and met their staff I knew I was going to find my dress. The staff there took my input and overall idea of what kind of dress I was looking for and brought back many different kinds.

I had already tried on so many dresses, so some was repetitive, but they did not give up on me. I'm also a PLUS SIZE bride and so even being slightly limited in my options they were very accomodating and assured me they had something for EVERYONE. They were RIGHT!! When she brought out the dress I chose, I wasn't sure about it on the hanger. It wasn't until I had it all on that I knew.

I was a little stressed about my veil (I was told it should have arrived before my dress but was much later than orginally planned and I got it very close to my wedding which caused some stress), but they answered my calls and looked into things for me each time I called them. Thank You!

My dress ended up needing some last minute alterations and I was so upset because closer to wedding day it had gotten pretty tight. The seamstress assured me they would be able to fix it even in the time crunch, and they did! It did not disappoint and I had the fairtale dress I had always dreamed of thanks to them.

I HIGHLY recommend you go out there and give them a try. They have things for all budgets and they're very professional and helpful! I would use them again and again in the future for special events.
Russell's Bridal was AMAZING. From the moment I walked through their doors and met their staff I knew I was going to find Read more...
Russell's Bridal was AMAZING. From the moment I walked through their doors and met their staff I knew I was going to find my dress. The staff there took my input and overall idea of what kind of dress I was looking for and brought back many different kinds.

I had already tried on so many dresses, so some was repetitive, but they did not give up on me. I'm also a PLUS SIZE bride and so even being slightly limited in my options they were very accomodating and assured me they had something for EVERYONE. They were RIGHT!! When she brought out the dress I chose, I wasn't sure about it on the hanger. It wasn't until I had it all on that I knew.

I was a little stressed about my veil (I was told it should have arrived before my dress but was much later than orginally planned and I got it very close to my wedding which caused some stress), but they answered my calls and looked into things for me each time I called them. Thank You!

My dress ended up needing some last minute alterations and I was so upset because closer to wedding day it had gotten pretty tight. The seamstress assured me they would be able to fix it even in the time crunch, and they did! It did not disappoint and I had the fairtale dress I had always dreamed of thanks to them.

I HIGHLY recommend you go out there and give them a try. They have things for all budgets and they're very professional and helpful! I would use them again and again in the future for special events. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.0/5.0
This place was horrible!! awful service! horrible seamstress! avoid this place at all costs!!!
This place was horrible!! awful service! horrible seamstress! avoid this place at all costs!!!
This place was horrible!! awful service! horrible seamstress! avoid this place at all costs!!! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
1.4/5.0
This place only does second fittings after 2 pm. I am driving 3 hours specifically to get my dress fitted here because this is where the bride bought the dresses and they will not do it before 2 pm. I asked if there was any way to get it earlier and they said they couldn't because they work on the dresses specifically for when the appointment is scheduled. She then said she could do early the following day. How does that make any sense! The lady was very rude on the phone and hung up on me when I said I would not recommend this place. VERY UNPROFESSIONAL. I work in customer service and our job is to meet the customer's needs.
This place only does second fittings after 2 pm. I am driving 3 hours specifically to get my dress fitted here because Read more...
This place only does second fittings after 2 pm. I am driving 3 hours specifically to get my dress fitted here because this is where the bride bought the dresses and they will not do it before 2 pm. I asked if there was any way to get it earlier and they said they couldn't because they work on the dresses specifically for when the appointment is scheduled. She then said she could do early the following day. How does that make any sense! The lady was very rude on the phone and hung up on me when I said I would not recommend this place. VERY UNPROFESSIONAL. I work in customer service and our job is to meet the customer's needs. Read less
Services Used: Dress & Attire
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Deanna
Wedding:
9/1/2012
1.4/5.0
I am getting married in about a week and used Russell's for the bridesmaids dresses. I can't even begin to tell you how much stress they've caused me and how much inconvenience they've put my girls through. They get 2 stars because they have a good selection that's about all that's good. We picked out and ordered dressed in March and were told they'd be in in June. They did not arrive until the last week of July. Any time I called to ask for an update about their arrival time they were extremely rude gave me an attitude and told me they'd be in next week which was never true until the last time I called. Being so delayed my girls only had 2 weeks to get in for their first fittings, and most of them have now had to go back 3-4 times each because every time there is something wrong. All of the zippers on the dresses looks horrendous after the first fittings and they tried to tell most of them oh well we can't do anything about it. My wedding is 1 week away and 3 of my girls are still going on their 3rd or 4th fittings this week to make sure they didn't screw anything else up.

Some background on me. I'm extremely easygoing and not at all picky. I'm also always optimistic so for me to be writing this review you know they really upset me. Worst part of my whole experience was how rude they were to me when I would call to check in on things. There are many places to get bridesmaid dresses, please save yourself the added stress and skip Russell's I sure wish I did!
I am getting married in about a week and used Russell's for the bridesmaids dresses. I can't even begin to tell you how Read more...
I am getting married in about a week and used Russell's for the bridesmaids dresses. I can't even begin to tell you how much stress they've caused me and how much inconvenience they've put my girls through. They get 2 stars because they have a good selection that's about all that's good. We picked out and ordered dressed in March and were told they'd be in in June. They did not arrive until the last week of July. Any time I called to ask for an update about their arrival time they were extremely rude gave me an attitude and told me they'd be in next week which was never true until the last time I called. Being so delayed my girls only had 2 weeks to get in for their first fittings, and most of them have now had to go back 3-4 times each because every time there is something wrong. All of the zippers on the dresses looks horrendous after the first fittings and they tried to tell most of them oh well we can't do anything about it. My wedding is 1 week away and 3 of my girls are still going on their 3rd or 4th fittings this week to make sure they didn't screw anything else up.

Some background on me. I'm extremely easygoing and not at all picky. I'm also always optimistic so for me to be writing this review you know they really upset me. Worst part of my whole experience was how rude they were to me when I would call to check in on things. There are many places to get bridesmaid dresses, please save yourself the added stress and skip Russell's I sure wish I did! Read less
Services Used: Dress & Attire
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