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Salem Waterfront Hotel and Marina

Salem , MA

LOCATION

225 Derby Street
Salem, MA US 01970 (map)

PHONE

978-619-1115

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

PERFECTION ON PICKERING WHARF IN SALEM HARBOR

The Salem Waterfront Hotel & Marina is Salem's newest boutique hotel. With a nautical, contemporary, warm decor, the Salem... Read more
PERFECTION ON PICKERING WHARF IN SALEM HARBOR

The Salem Waterfront Hotel & Marina is Salem's newest boutique hotel. With a nautical, contemporary, warm decor, the Salem Waterfront Hotel is a luxury hotel with the largest guest rooms on the North Shore of Boston. Choose from standard, single suites, or two room suites. Our meeting rooms and chandeliered ballroom make it a perfect location for any event. In fact, many travelers have found that the Salem Waterfront Hotel is a wonderful alternative to pricey Boston accommodations.

The Salem Waterfront Hotel & Marina is conveniently located at the corner of Derby Street and Congress Street, on historic Pickering Wharf, just steps away from museums, historic attractions, shopping, restaurants and all that Salem has to offer. A nearby train station and seasonal ferry service create an easy commute to downtown Boston. If arriving by boat, our marina is located adjacent to the hotel.

We are very proud that North Shore magazine selected The Salem Waterfront Hotel as winner of the BEST OF NORTH SHORE HOTEL award two years in a row. Read less
Wedding Venue

PHOTOS

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INFO FOR WEDDING VENUE

When was your venue built?
2004
Describe your venue:
Banquet Hall, Hotel, Restaurant
Describe the style of your venue
Nautical, Waterfront
What wedding services does your venue provide?
Bridal Shower, Ceremony, Engagement Party, Reception
What is the maximum capacity of your venue?
250
How many event spaces or rooms does your venue offer?
3
Does your venue offer an indoor space?
Yes
Does your venue offer a covered outdoor space?
No
Does your venue offer an uncovered outdoor space?
Yes
Does your venue have on-site accommodations?
Yes
What is the minimum rental fee for your venue?
750
Bar Service
Offered in-house
Is bar service included in the minimum rental fee?
No
Beverage Service
Offered in-house
Is beverage service included in the minimum rental fee?
No
Catering
Offered in-house
Is catering included in the minimum rental fee?
No
What is the average catering price per person at your venue?
60
Event Coordination
Offered in-house
Is event coordination included in the minimum rental fee?
Yes
Event Rentals
Outside vendors welcome
Lighting and Sound
Outside vendors welcome
Linens
Offered in-house
Are linens included in the minimum rental fee?
No
Seating
Offered in-house
Is seating included in the minimum rental fee?
No
Shuttle / Transportation
Outside vendors welcome
Wedding Cake
Outside vendors welcome

REVIEWS

4.4
out of 5.0
4.4/5.0
4.2/5.0
4.5/5.0
4.4/5.0
4.3/5.0
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Tracey
Wedding:
8/16/2014
5.0/5.0
The Salem Waterfront Hotel and Marina was picture perfect place for my husband and I to be married. Robyn was absolutely fabulous in accomodating our needs and making sure our special day was perfect. I appreciate the professionalism and would recommend the Salem Waterfront for your special day. Thank you ROBYN :)
The Salem Waterfront Hotel and Marina was picture perfect place for my husband and I to be married. Robyn was absolutely Read more...
The Salem Waterfront Hotel and Marina was picture perfect place for my husband and I to be married. Robyn was absolutely fabulous in accomodating our needs and making sure our special day was perfect. I appreciate the professionalism and would recommend the Salem Waterfront for your special day. Thank you ROBYN :) Read less
Services Used: Wedding Venue
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Sharon
Wedding:
8/3/2014
5.0/5.0
The staff was extremely competent and cooperative. Robyn Sheather, Sales Manager, went over and above to meet my every need. We put this wedding together in 4 months and without Robyn's help we would not have been able to find some of the local vendors we needed to help make the day perfect. Robyn even found me a hairdresser to come to the hotel on the day of my wedding to do my hair when the other hairdresser couldn't make it.

I have complete confidence in giving a 5 star rating to this hotel. We made several changes to the normal wedding package. We wanted a more personalized package and they delivered.

The feedback from our guests were they were overwhelmed by the ballroom setting, cocktail hour hors d'oevres which were passed and on tables. When one platter ran out someone was there with another. Service was excellent and food was delicious.

The staff transitioned from the ceremony to the reception in record time. We had a Chuppah for the ceremony and they moved it to the ballroom, so we could have our own private seating. It was beautiful.

There are so many things to do on Pickering Wharf and you can have an outside or inside wedding at Salem Waterfront Hotel and Marina. I highly recommend this to anyone for a small to a large wedding. Go visit it and you will see what I mean.
The staff was extremely competent and cooperative. Robyn Sheather, Sales Manager, went over and above to meet my every Read more...
The staff was extremely competent and cooperative. Robyn Sheather, Sales Manager, went over and above to meet my every need. We put this wedding together in 4 months and without Robyn's help we would not have been able to find some of the local vendors we needed to help make the day perfect. Robyn even found me a hairdresser to come to the hotel on the day of my wedding to do my hair when the other hairdresser couldn't make it.

I have complete confidence in giving a 5 star rating to this hotel. We made several changes to the normal wedding package. We wanted a more personalized package and they delivered.

The feedback from our guests were they were overwhelmed by the ballroom setting, cocktail hour hors d'oevres which were passed and on tables. When one platter ran out someone was there with another. Service was excellent and food was delicious.

The staff transitioned from the ceremony to the reception in record time. We had a Chuppah for the ceremony and they moved it to the ballroom, so we could have our own private seating. It was beautiful.

There are so many things to do on Pickering Wharf and you can have an outside or inside wedding at Salem Waterfront Hotel and Marina. I highly recommend this to anyone for a small to a large wedding. Go visit it and you will see what I mean. Read less
Services Used: Wedding Venue
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Denae
Wedding:
5/24/2014
5.0/5.0
My wife and I got married here on May 24, 2014. It was literally the best day of our lives and that had A LOT to do with how wonderful the Salem Waterfront Hotel & Marina staff were (from beginning to end). Everything went so smoothly and our guests cannot stop raving about how beautiful and classy the venue/setup was. I cannot say enough about the Sales Manager Robyn Sheather. The day before our wedding we got a last minute call from our limo company canceling our vehicles (Lynette's limo NEVER use them as they were recently shut down by the Feds). This caused our last minute limo booking to have to end our service an hour earlier than originally planned. We were not taking our photos very far from the hotel, (but it was still far enough for two brides in poofy dresses to not want to walk). Robyn was so observant that she noticed when our limos drove away from the site of the photos. She then instructed the hotel staff to drive over to where we were taking photos and to pick us up in the hotel golf cart to bring us over to the reception. It was so sweet and our photographer caught a great photo of us driving away on the back of the cart. Do not hesitate to have your wedding here. It was worth every penny.
My wife and I got married here on May 24, 2014. It was literally the best day of our lives and that had A LOT to do with Read more...
My wife and I got married here on May 24, 2014. It was literally the best day of our lives and that had A LOT to do with how wonderful the Salem Waterfront Hotel & Marina staff were (from beginning to end). Everything went so smoothly and our guests cannot stop raving about how beautiful and classy the venue/setup was. I cannot say enough about the Sales Manager Robyn Sheather. The day before our wedding we got a last minute call from our limo company canceling our vehicles (Lynette's limo NEVER use them as they were recently shut down by the Feds). This caused our last minute limo booking to have to end our service an hour earlier than originally planned. We were not taking our photos very far from the hotel, (but it was still far enough for two brides in poofy dresses to not want to walk). Robyn was so observant that she noticed when our limos drove away from the site of the photos. She then instructed the hotel staff to drive over to where we were taking photos and to pick us up in the hotel golf cart to bring us over to the reception. It was so sweet and our photographer caught a great photo of us driving away on the back of the cart. Do not hesitate to have your wedding here. It was worth every penny. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
Recently Married
4.5/5.0
We had some trouble with booking rooms for the wedding party even though we blocked off some. Other then that everything was great.
We had some trouble with booking rooms for the wedding party even though we blocked off some. Other then that everything Read more...
We had some trouble with booking rooms for the wedding party even though we blocked off some. Other then that everything was great. Read less
Services Used: Wedding Venue
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melissa
Wedding:
8/31/2013
4.8/5.0
We first looked at the Waterfront because it was an all inclusive package. Cake, venue, food, booze, bartenders, hotel, it took care of such a large chunk of our planning. It also helped that it's a 3 minute walk from our house. Adrianna was our wedding coordinator and she was amazing. She was always on top of every aspect of our wedding and always went above and beyond for us. She did a great job of setting my wife and her mothers mind at ease every time she was getting worked up or overwhelmed with planning. Adrianna was instrumental the day of the wedding, she was running around corralling all the guests getting them where they needed to be. I've had numerous people tell me after the fact that she was bringing them their jacket, keys, hat, tie, misc stuff they had left behind at the cocktail hour which to be honest I find astonishing. Adrianna (Coordinator), Bill (Manager), and Wendy (Bar manager) were all amazing through out the entire planning process.
We first looked at the Waterfront because it was an all inclusive package. Cake, venue, food, booze, bartenders, hotel, it Read more...
We first looked at the Waterfront because it was an all inclusive package. Cake, venue, food, booze, bartenders, hotel, it took care of such a large chunk of our planning. It also helped that it's a 3 minute walk from our house. Adrianna was our wedding coordinator and she was amazing. She was always on top of every aspect of our wedding and always went above and beyond for us. She did a great job of setting my wife and her mothers mind at ease every time she was getting worked up or overwhelmed with planning. Adrianna was instrumental the day of the wedding, she was running around corralling all the guests getting them where they needed to be. I've had numerous people tell me after the fact that she was bringing them their jacket, keys, hat, tie, misc stuff they had left behind at the cocktail hour which to be honest I find astonishing. Adrianna (Coordinator), Bill (Manager), and Wendy (Bar manager) were all amazing through out the entire planning process. Read less
Services Used: Wedding Venue
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betty
Wedding:
6/1/2013
4.9/5.0
Wedding and Ceremony were beautiful, but the cocktail hour in the pub is too small for over 100 people...
Wedding and Ceremony were beautiful, but the cocktail hour in the pub is too small for over 100 people...
Wedding and Ceremony were beautiful, but the cocktail hour in the pub is too small for over 100 people... Read less
Services Used: Wedding Venue
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Wendy
Wedding:
5/18/2013
5.0/5.0
The hotel was everything we hoped it would be! It was beautiful and had both hotel rooms and a place for both our ceremony and reception! Adrianna was one of the the most amazing parts! She was on top of every detail possible! It made planning a wedding do fun and easy!
The hotel was everything we hoped it would be! It was beautiful and had both hotel rooms and a place for both our ceremony Read more...
The hotel was everything we hoped it would be! It was beautiful and had both hotel rooms and a place for both our ceremony and reception! Adrianna was one of the the most amazing parts! She was on top of every detail possible! It made planning a wedding do fun and easy! Read less
Services Used: Wedding Venue
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Laura
Wedding:
4/27/2013
5.0/5.0
We had our wedding reception at the Salem Waterfront Hotel and Marina on April 27th, 2013. We started planning with Adrianna over a year in advance and she made the entire process from start to finish simple and fun. She was very professional, easy going and extremely accommodating to all of our needs, big or small. Our wedding day was perfect from check in on Friday until we left on Sunday. Kelly and the bartending team treated our guests like VIPs at the reception and at the Regatta Pub both nights. I would definitely recommend Salem Waterfront Hotel and Marina for a perfect wedding experience!
We had our wedding reception at the Salem Waterfront Hotel and Marina on April 27th, 2013. We started planning with Read more...
We had our wedding reception at the Salem Waterfront Hotel and Marina on April 27th, 2013. We started planning with Adrianna over a year in advance and she made the entire process from start to finish simple and fun. She was very professional, easy going and extremely accommodating to all of our needs, big or small. Our wedding day was perfect from check in on Friday until we left on Sunday. Kelly and the bartending team treated our guests like VIPs at the reception and at the Regatta Pub both nights. I would definitely recommend Salem Waterfront Hotel and Marina for a perfect wedding experience! Read less
Services Used: Wedding Venue
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Lisa
Wedding:
3/23/2013
5.0/5.0
Everything was so lovely. Adrianna was a pleasure to work with on planning my daughters wedding. I would
definitely recommend The Salem Waterfront Hotel for any occasion......Lisa
Everything was so lovely. Adrianna was a pleasure to work with on planning my daughters wedding. I would
definitely Read more...
Everything was so lovely. Adrianna was a pleasure to work with on planning my daughters wedding. I would
definitely recommend The Salem Waterfront Hotel for any occasion......Lisa Read less
Services Used: Wedding Venue
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Jennifer
Wedding:
11/10/2012
4.7/5.0
The Salem Waterfront Hotel and Marina was a fantastic venue for both my wedding ceremony and reception. Adrianna was a fantastic wedding coordinator and her staff was amazing. All the pre-wedding setup is done by them so the wedding party didn't have to lift a finger to get the reception space ready. The hotel rooms were clean and modern and we received a gift basket in our suite. Our menu was filet, chicken, and veggie with mashed potatoes and veggies and all the food came out amazing! I'm still getting complements today! We also held a brunch the next morning for guests staying at the hotel but afterwards, I feel they rushed us out and we still had to check out so some important items were left behind.
The Salem Waterfront Hotel and Marina was a fantastic venue for both my wedding ceremony and reception. Adrianna was a Read more...
The Salem Waterfront Hotel and Marina was a fantastic venue for both my wedding ceremony and reception. Adrianna was a fantastic wedding coordinator and her staff was amazing. All the pre-wedding setup is done by them so the wedding party didn't have to lift a finger to get the reception space ready. The hotel rooms were clean and modern and we received a gift basket in our suite. Our menu was filet, chicken, and veggie with mashed potatoes and veggies and all the food came out amazing! I'm still getting complements today! We also held a brunch the next morning for guests staying at the hotel but afterwards, I feel they rushed us out and we still had to check out so some important items were left behind. Read less
Services Used: Catering, Wedding Planning, Wedding Venue
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Anonymous
Wedding:
2+ years ago
4.9/5.0
We were extremely pleased with every aspect of our wedding at the Salem Waterfront Hotel. The food was outstanding. All our expectations were met and then some. Our wedding coordinator Adrianna did such a wonderful job. Because of her and every hotel employee we met along the way, we would highly recommend this venue for anyone considering a wedding.
We were extremely pleased with every aspect of our wedding at the Salem Waterfront Hotel. The food was outstanding. All Read more...
We were extremely pleased with every aspect of our wedding at the Salem Waterfront Hotel. The food was outstanding. All our expectations were met and then some. Our wedding coordinator Adrianna did such a wonderful job. Because of her and every hotel employee we met along the way, we would highly recommend this venue for anyone considering a wedding. Read less
Services Used: Wedding Venue
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bambina
Wedding:
11/11/2011
5.0/5.0
The Salem Waterfront Hotel was by far the best venue that my husband and I looked at for our wedding. The decor, location and staff were exactly what we were looking for. Adrianna was an amazing coordinator. She went above and beyond for our wedding. The hotel worked with us to make sure that we had everything we could want for our wedding. The food was incredible. We are still getting compliments now, 8 months after our wedding, on how great the food was. With every wedding there are some small issues that arise, but the hotel staff handled everything professionally and made sure that my husband and I were not stressed out about anything. We truly cannot thank the staff at the Salem Waterfront Hotel enough for making our day special. I would whole heartedly recommend this vendor to anyone for ANY event. Thank you Salem Waterfront Hotel!!
The Salem Waterfront Hotel was by far the best venue that my husband and I looked at for our wedding. The decor, location Read more...
The Salem Waterfront Hotel was by far the best venue that my husband and I looked at for our wedding. The decor, location and staff were exactly what we were looking for. Adrianna was an amazing coordinator. She went above and beyond for our wedding. The hotel worked with us to make sure that we had everything we could want for our wedding. The food was incredible. We are still getting compliments now, 8 months after our wedding, on how great the food was. With every wedding there are some small issues that arise, but the hotel staff handled everything professionally and made sure that my husband and I were not stressed out about anything. We truly cannot thank the staff at the Salem Waterfront Hotel enough for making our day special. I would whole heartedly recommend this vendor to anyone for ANY event. Thank you Salem Waterfront Hotel!! Read less
Services Used: Wedding Venue
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meghan
Wedding:
9/10/2011
3.8/5.0
We initially met with Mary at a bridal expo; since we booked with her thru the expo we got 1000 dollars off the room rental and a free cake. After booking we were told Mary was leaving the hotel and Amy was replacing her. Amy was not very organized and I was very frustrated with the lack of communication from her. However the day before the wedding I talked to Amy at 1:00 and at 3:00 we were told that Amy no longer works there. The people who took over for her were awesome though! They made sure that everything was taken care of and doubled checked with us that everything was the correct way and asked us all night if we needed anything. Our guests raved about the food. Since we did book our 2011 wedding in 2010 we got the prices for 2010 which are lower than they are now. Overall we were happy with the end product.
We initially met with Mary at a bridal expo; since we booked with her thru the expo we got 1000 dollars off the room Read more...
We initially met with Mary at a bridal expo; since we booked with her thru the expo we got 1000 dollars off the room rental and a free cake. After booking we were told Mary was leaving the hotel and Amy was replacing her. Amy was not very organized and I was very frustrated with the lack of communication from her. However the day before the wedding I talked to Amy at 1:00 and at 3:00 we were told that Amy no longer works there. The people who took over for her were awesome though! They made sure that everything was taken care of and doubled checked with us that everything was the correct way and asked us all night if we needed anything. Our guests raved about the food. Since we did book our 2011 wedding in 2010 we got the prices for 2010 which are lower than they are now. Overall we were happy with the end product. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
2+ years ago
4.6/5.0
Leading up to my wedding I would have recomended them over a 5.0! After my wedding I had to lower a few things. They were so amazing and helped to personalize and changed things to fit what we were looking for. The few things that threw me was: my wedding coordinator who helped me through my entire wedding planning time frame, dissapeared after we entered our reception without saying she was leaving. I was then taken care of by another person who was rushing me around to get things done and was always checking on me. I would not usually complaine about that but he was talking to me and my husband so much that we lost time to be with our guests/family. I was also disapointed when I had to change things around for my wedding ceremony (held there) then when we went into the receptiont things were not correct there either. For example I asked that my sweethear table not be on the dance floor becuase I did not want our champaingne flutes to get broken, and it was on the floor and during the first dance where everyone was on the the floor someone bumped into the table and broke one. Not the end of the world, BUT I asked it not be there for that exact reason. I was also very agrivated when we brought in a hand made, very expensive chulla (a jewish bread) and after it was cut then threw the entire thing (it was HUGE) away!!!! Did not save it for me to bring home like I had said. Overall I would completely recomend them but I would make sure EVERYONE is on the same page! I was a little let down after getting such amazing support up until the day that I could not be there to fix things.
Leading up to my wedding I would have recomended them over a 5.0! After my wedding I had to lower a few things. They were Read more...
Leading up to my wedding I would have recomended them over a 5.0! After my wedding I had to lower a few things. They were so amazing and helped to personalize and changed things to fit what we were looking for. The few things that threw me was: my wedding coordinator who helped me through my entire wedding planning time frame, dissapeared after we entered our reception without saying she was leaving. I was then taken care of by another person who was rushing me around to get things done and was always checking on me. I would not usually complaine about that but he was talking to me and my husband so much that we lost time to be with our guests/family. I was also disapointed when I had to change things around for my wedding ceremony (held there) then when we went into the receptiont things were not correct there either. For example I asked that my sweethear table not be on the dance floor becuase I did not want our champaingne flutes to get broken, and it was on the floor and during the first dance where everyone was on the the floor someone bumped into the table and broke one. Not the end of the world, BUT I asked it not be there for that exact reason. I was also very agrivated when we brought in a hand made, very expensive chulla (a jewish bread) and after it was cut then threw the entire thing (it was HUGE) away!!!! Did not save it for me to bring home like I had said. Overall I would completely recomend them but I would make sure EVERYONE is on the same page! I was a little let down after getting such amazing support up until the day that I could not be there to fix things. Read less
Services Used: Wedding Venue
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bostonheidi1
Wedding:
5/28/2011
5.0/5.0
This is the ONLY review you need to read! :) My name is Heidi Marani and I just spent my wedding weekend with 50 guests at the Salem Waterfront Hotel. To put it mildly, I was a PERFECTIONIST BRIDE that needed my 1 million details to all run smoothly. I must have called the Salem Waterfront Hotel no less than 100 times before the wedding with questions and requests for my guest's stay. That is not an exaggerated number - just call and ask for Ryan at the front desk and he can confirm! Everything was PERFECT! When my guests arrived they were greeted with a chef in the lobby making shrimp and pasta! The rooms were impeccably clean and a nice size, the front desk service was friendly, prompt and courteous, and the food was DE - LIC-IOUS! Our guests raved about breakfast, lunch and dinner at The Regatta Bar, and our brunch was plentiful and yummy. Parking for our guests was free which is a nice bonus, and Pickering Wharf is a great location that offered so many great options for our friends to enjoy over the weekend. Whatever we needed, the Salem Waterfront Hotel accomodated quickly and with a smile. As a bride I had so many things to concentrate on and worry about - but I was in great hands at the hotel and would recommend it everyone. My husband and I are frequent travelers and have stayed in hundreds of hotels. We have high standards when traveling and we were elated with the hotel for our wedding weekend. That was our third stay at the hotel in the past year and my husband and I cannot wait to get back for another visit! RAVE REVIEWS FROM THE MARANI'S!
This is the ONLY review you need to read! :) My name is Heidi Marani and I just spent my wedding weekend with 50 guests at Read more...
This is the ONLY review you need to read! :) My name is Heidi Marani and I just spent my wedding weekend with 50 guests at the Salem Waterfront Hotel. To put it mildly, I was a PERFECTIONIST BRIDE that needed my 1 million details to all run smoothly. I must have called the Salem Waterfront Hotel no less than 100 times before the wedding with questions and requests for my guest's stay. That is not an exaggerated number - just call and ask for Ryan at the front desk and he can confirm! Everything was PERFECT! When my guests arrived they were greeted with a chef in the lobby making shrimp and pasta! The rooms were impeccably clean and a nice size, the front desk service was friendly, prompt and courteous, and the food was DE - LIC-IOUS! Our guests raved about breakfast, lunch and dinner at The Regatta Bar, and our brunch was plentiful and yummy. Parking for our guests was free which is a nice bonus, and Pickering Wharf is a great location that offered so many great options for our friends to enjoy over the weekend. Whatever we needed, the Salem Waterfront Hotel accomodated quickly and with a smile. As a bride I had so many things to concentrate on and worry about - but I was in great hands at the hotel and would recommend it everyone. My husband and I are frequent travelers and have stayed in hundreds of hotels. We have high standards when traveling and we were elated with the hotel for our wedding weekend. That was our third stay at the hotel in the past year and my husband and I cannot wait to get back for another visit! RAVE REVIEWS FROM THE MARANI'S! Read less
Services Used: Wedding Venue
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Karen
Wedding:
5/21/2011
4.8/5.0
Many people choose to come to Salem, MA to get married, and if you are choosing Salem, we highly recommend considering the Salem Waterfront Hotel as your venue. Because of rain, we wound up not only holding our reception there, but our ceremony as well. The staff - everyone from the front desk to the event department to the servers - were amazing, warm and accommodating. The chef went out of his way to create a menu that reflected us: an amazing vegan dish, locally sources/organic beef, and fresh seafood. To this day people are still raving about their food! The room is simple and elegant. We liked that as we felt we could put our touch on it... it also is a perfect size and shaped room - there are no awkward table angles - and the dance floor is the right size. We loved the fact they are a one event at a time hotel - we literally felt like it was our place. Our guests loved their rooms, and our bridal suite was handsome and welcoming after our special day. Thumbs up!
Many people choose to come to Salem, MA to get married, and if you are choosing Salem, we highly recommend considering the Read more...
Many people choose to come to Salem, MA to get married, and if you are choosing Salem, we highly recommend considering the Salem Waterfront Hotel as your venue. Because of rain, we wound up not only holding our reception there, but our ceremony as well. The staff - everyone from the front desk to the event department to the servers - were amazing, warm and accommodating. The chef went out of his way to create a menu that reflected us: an amazing vegan dish, locally sources/organic beef, and fresh seafood. To this day people are still raving about their food! The room is simple and elegant. We liked that as we felt we could put our touch on it... it also is a perfect size and shaped room - there are no awkward table angles - and the dance floor is the right size. We loved the fact they are a one event at a time hotel - we literally felt like it was our place. Our guests loved their rooms, and our bridal suite was handsome and welcoming after our special day. Thumbs up! Read less
Services Used: Wedding Venue
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Lisa
Wedding:
7/31/2010
4.5/5.0
Frankly, I'm shocked by the previous reviews for this place. I just had my wedding there on July 31st and we had the complete opposite experience as the two prior reviews.

We signed our contract more than a year before the date of our wedding. In that time, we'd had three or four different wedding coordinators. The turnover at the hotel is high and this did cause me some initial aggravation. However, I scheduled a meeting with the most recent wedding coordinator a few months from our date and started working through the details with her.

My husband and I went for our initial tasting with our third wedding coordinator and we liked the food well enough. I found out about three weeks before our wedding, that the hotel replaced the chef and they invited us back for another (free!) tasting. We chose the soup at that time as well as finalized our meal choices. I went over all of the final details with our wedding coordinator, who sent me the Banquet Event Order more than a week in advance which gave me enough time to review it and get back to her with some minor changes.

There was some confusion with the Front Desk staff when it came to handing out the welcome bags to my guests, but Jaime, one of the Front Desk managers was very helpful in getting it resolved.

On the day of my wedding, Amy (our wedding coordinator) arrived early in the day and coordinated all of the deliveries. I set up our place cards as I was still finishing them that morning and had a particular set up in mind. I checked in before I started getting ready around 3PM to make sure the rooms were the way they were supposed to be. My ceremony started a few minutes late and there was a minor miscommunication between Amy and my DJ, but it wasn't anything that ruined the wedding or that guests even really noticed.

My few very minor complaints are:

(1) The staff forgot to put the wedding cake on a riser as I'd requested
(2) The cantaloupe soup was not prepared the same way as I'd had it at the tasting
(3) The serving of prime rib looked more like a roast beef dinner (i.e. thin slices) than actual prime rib
(4) The serving staff took away the napkins before the cake was served

In the grand scheme of things, these are VERY minor things and are frankly, items I have yet to even address with the hotel directly (but will). Amy was there until the end of the night with our event and Dale, one of our servers, was extremely helpful. All of our guests commented on how great our bartender (Wendy) was, and they had even asked me the day before if I had a specific drink of choice - then they accommodated my request to have Bellini's!

I'd recommend this hotel to brides a thousand times over. As with all of my reviews, I find communication and expectation-setting to be key. I'm also a former Event Coordinator and prepared a schedule that was helpful in keeping track of everything that translated well to the BEO provided by Amy. People continue to tell me what a beautiful wedding we had and how smooth the service was and how great the food and drinks were. This is way too much money to invest on too important a day to leave ALL of the details to someone else and to wait weeks to track down the person you need to speak to.

All in, for our food and beverage we spent about $75/pp + tax and gratuity for an open bar all night, 3 course meal (we opted out of the 4th course - dessert - to get an extra hors d'ouevre in our cocktail hour), mixed stationary display, four passed hot hors d'ouevres. This is a far better deal than the Hawthorne down the street or most of the other local ballrooms available. We also liked that they were willing to work with us on a food and beverage minimum rather than having a set price like say $8K for a Saturday night in the small room at the Danversport Yacht Club.
Frankly, I'm shocked by the previous reviews for this place. I just had my wedding there on July 31st and we had the Read more...
Frankly, I'm shocked by the previous reviews for this place. I just had my wedding there on July 31st and we had the complete opposite experience as the two prior reviews.

We signed our contract more than a year before the date of our wedding. In that time, we'd had three or four different wedding coordinators. The turnover at the hotel is high and this did cause me some initial aggravation. However, I scheduled a meeting with the most recent wedding coordinator a few months from our date and started working through the details with her.

My husband and I went for our initial tasting with our third wedding coordinator and we liked the food well enough. I found out about three weeks before our wedding, that the hotel replaced the chef and they invited us back for another (free!) tasting. We chose the soup at that time as well as finalized our meal choices. I went over all of the final details with our wedding coordinator, who sent me the Banquet Event Order more than a week in advance which gave me enough time to review it and get back to her with some minor changes.

There was some confusion with the Front Desk staff when it came to handing out the welcome bags to my guests, but Jaime, one of the Front Desk managers was very helpful in getting it resolved.

On the day of my wedding, Amy (our wedding coordinator) arrived early in the day and coordinated all of the deliveries. I set up our place cards as I was still finishing them that morning and had a particular set up in mind. I checked in before I started getting ready around 3PM to make sure the rooms were the way they were supposed to be. My ceremony started a few minutes late and there was a minor miscommunication between Amy and my DJ, but it wasn't anything that ruined the wedding or that guests even really noticed.

My few very minor complaints are:

(1) The staff forgot to put the wedding cake on a riser as I'd requested
(2) The cantaloupe soup was not prepared the same way as I'd had it at the tasting
(3) The serving of prime rib looked more like a roast beef dinner (i.e. thin slices) than actual prime rib
(4) The serving staff took away the napkins before the cake was served

In the grand scheme of things, these are VERY minor things and are frankly, items I have yet to even address with the hotel directly (but will). Amy was there until the end of the night with our event and Dale, one of our servers, was extremely helpful. All of our guests commented on how great our bartender (Wendy) was, and they had even asked me the day before if I had a specific drink of choice - then they accommodated my request to have Bellini's!

I'd recommend this hotel to brides a thousand times over. As with all of my reviews, I find communication and expectation-setting to be key. I'm also a former Event Coordinator and prepared a schedule that was helpful in keeping track of everything that translated well to the BEO provided by Amy. People continue to tell me what a beautiful wedding we had and how smooth the service was and how great the food and drinks were. This is way too much money to invest on too important a day to leave ALL of the details to someone else and to wait weeks to track down the person you need to speak to.

All in, for our food and beverage we spent about $75/pp + tax and gratuity for an open bar all night, 3 course meal (we opted out of the 4th course - dessert - to get an extra hors d'ouevre in our cocktail hour), mixed stationary display, four passed hot hors d'ouevres. This is a far better deal than the Hawthorne down the street or most of the other local ballrooms available. We also liked that they were willing to work with us on a food and beverage minimum rather than having a set price like say $8K for a Saturday night in the small room at the Danversport Yacht Club. Read less
Services Used: Wedding Venue
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Alicia
Wedding:
7/11/2010
0.6/5.0
I just had my wedding there on July 11th, 2010. My husband & I wanted to go with them because the sales manager was so welcoming and told me he would help us out. Well, i should of noticed after a few unturned phone calls that it wasn't going to be helpful.
I went for my first tasting and it wasn't good so we schedule a second tasting and there was a lady there. She told us that our wedding person had left and we will get a new girl that they haven't even hired yet.
Well, that lady wasn't that great at all. She never answered phone calls or anything like that. She barely response to emails and I let it go until May but it just got worse closer to the wedding. The food & beverage manager got called and set up a meeting with us and the sales manager. She never apologize for never getting back. She had the wrong menu & never called the cake person. I thought things would change after a meeting with her boss but it didn't.
It got worse when she didn't answer at all 3 weeks before the wedding. I got switched to another one who I thought would be better but she wasn't. She made herself seem a different way but she arrive late the day of the wedding. Didn't pay the cake guy until I called her but she told me she would call all my vendors. She told me that she needed the payment a day before it was due which wouldnt of been a big deal but my fiance at the time had the money. She didn't help with the set up so everyone was confused on what to do. She needed all my stuff before but she wasn't there. She lied to my mom & said she wasn't there when I went a few hours later and she was still there. They wouldn't let me get into the suite because they said it was full but it wasn't at all.
on the wedding day; she forgot to tell them we were having ice cream so we had to find Dale and let me know. He was helpful the whole night and he should be getting pay more than the sale manager. They didn't help us out at all and honestly I wouldn't recommend them to anyone because no one is helpful there.
I just had my wedding there on July 11th, 2010. My husband & I wanted to go with them because the sales manager was so Read more...
I just had my wedding there on July 11th, 2010. My husband & I wanted to go with them because the sales manager was so welcoming and told me he would help us out. Well, i should of noticed after a few unturned phone calls that it wasn't going to be helpful.
I went for my first tasting and it wasn't good so we schedule a second tasting and there was a lady there. She told us that our wedding person had left and we will get a new girl that they haven't even hired yet.
Well, that lady wasn't that great at all. She never answered phone calls or anything like that. She barely response to emails and I let it go until May but it just got worse closer to the wedding. The food & beverage manager got called and set up a meeting with us and the sales manager. She never apologize for never getting back. She had the wrong menu & never called the cake person. I thought things would change after a meeting with her boss but it didn't.
It got worse when she didn't answer at all 3 weeks before the wedding. I got switched to another one who I thought would be better but she wasn't. She made herself seem a different way but she arrive late the day of the wedding. Didn't pay the cake guy until I called her but she told me she would call all my vendors. She told me that she needed the payment a day before it was due which wouldnt of been a big deal but my fiance at the time had the money. She didn't help with the set up so everyone was confused on what to do. She needed all my stuff before but she wasn't there. She lied to my mom & said she wasn't there when I went a few hours later and she was still there. They wouldn't let me get into the suite because they said it was full but it wasn't at all.
on the wedding day; she forgot to tell them we were having ice cream so we had to find Dale and let me know. He was helpful the whole night and he should be getting pay more than the sale manager. They didn't help us out at all and honestly I wouldn't recommend them to anyone because no one is helpful there. Read less
Services Used: Wedding Venue
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Caroline
Wedding:
6/19/2010
0.9/5.0
STAY AWAY from the Salem Waterfront hotel!

They are TERRIBLE to work with! We used their wedding package for our Rehearsal dinner! We signed the contract with them saying we were suppose to have the ballroom, and our wedding package included a four course meal, 1 hour open bar cocktail hour, 2 stationary appetizers, 5 different kinds of passed hors d'oeuvres, champagne toast, table side wine service.... This is what we got the day of...

we show up, they've given us our ballroom away! To a high school graduation. So the room is all set up with chairs and such, we asked them about our rehearsal dinner, they told us we are in the canvass room, which is about 1/10th of the space of the ballroom. We had no room to rehearse for the wedding. We said we signed the contract for the ballroom. The sales and event manager came out, and yelled at us saying that they switched the rooms last minute and since we sign another copy to approve the charges, it is valid, when they've mentioned nothing of the change of rooms to my fiance, or me. (when there is a material change in the contract, it has to be made clear to both parties before the signed contract can be rendered valid). The sales/event manager proceeded to tell us that it is our fault, and that the groom should have checked this more carefully. Until my wedding planner arrived and showed her a copy of the original contract we signed with the previous sales manager that stated we have the wedding package IN THE BALLROOM. She then, stuck to her guns, and tried to convince my mother and father in-law, as well as my mother and father that it is OUR fault.... she then disappeared for the night, and did not stick around to make sure everything else worked out okay.

By now, all of our wedding party and guests have arrived... they told us there is nothing they can do about the room at this point. We had 55 people for our rehearsal dinner, and they stuffed 5 tables in the little canvass room... 1 table had 12 guests to it, it definitely was designed to only comfortably seat 8 to 10. We had no room to rehearse our wedding (we had to go outside into the yard). We had no room for our cocktail hour.... which leads me to the actual rehearsal dinner....

They brought out the stationary, which was not what we ordered, and they proceeded to tell us that it is because of the room mixup... they've taken care of us for the night. They've given us complete open bar for the night, and also these apps were on the house.... i asked them, where is the stationary we've oredered and the passed hors d'oevres? they said, they had no idea....

we sit down to have dinner at this point, and out of the 4 courses, we only received ONE... yes ONE! The food and beverage manager on duty proceeded to tell me that the sales manager told him it was just the chicken, and not part of any package.... We didnt receive our champagne toast, we didn't receive our passed hors' doevres, no stationary apps, no table side wine service, no 1st course, no second course, the dessert course, I HAD TO ASK THEM, and they brought out some pieces of cake that was NOT what we wrote down on the contract....

Icing on the cake? They kicked us out of our small canvass room 1 hour before we were due out. None of us wanted to linger there at that point because all 50 of us went over to Finz across the street, and ate a real dinner.

all in all, WORST service ever received.... I just really don't know how it could have been messed up anymore....
STAY AWAY from the Salem Waterfront hotel!

They are TERRIBLE to work with! We used their wedding package for our Read more...
STAY AWAY from the Salem Waterfront hotel!

They are TERRIBLE to work with! We used their wedding package for our Rehearsal dinner! We signed the contract with them saying we were suppose to have the ballroom, and our wedding package included a four course meal, 1 hour open bar cocktail hour, 2 stationary appetizers, 5 different kinds of passed hors d'oeuvres, champagne toast, table side wine service.... This is what we got the day of...

we show up, they've given us our ballroom away! To a high school graduation. So the room is all set up with chairs and such, we asked them about our rehearsal dinner, they told us we are in the canvass room, which is about 1/10th of the space of the ballroom. We had no room to rehearse for the wedding. We said we signed the contract for the ballroom. The sales and event manager came out, and yelled at us saying that they switched the rooms last minute and since we sign another copy to approve the charges, it is valid, when they've mentioned nothing of the change of rooms to my fiance, or me. (when there is a material change in the contract, it has to be made clear to both parties before the signed contract can be rendered valid). The sales/event manager proceeded to tell us that it is our fault, and that the groom should have checked this more carefully. Until my wedding planner arrived and showed her a copy of the original contract we signed with the previous sales manager that stated we have the wedding package IN THE BALLROOM. She then, stuck to her guns, and tried to convince my mother and father in-law, as well as my mother and father that it is OUR fault.... she then disappeared for the night, and did not stick around to make sure everything else worked out okay.

By now, all of our wedding party and guests have arrived... they told us there is nothing they can do about the room at this point. We had 55 people for our rehearsal dinner, and they stuffed 5 tables in the little canvass room... 1 table had 12 guests to it, it definitely was designed to only comfortably seat 8 to 10. We had no room to rehearse our wedding (we had to go outside into the yard). We had no room for our cocktail hour.... which leads me to the actual rehearsal dinner....

They brought out the stationary, which was not what we ordered, and they proceeded to tell us that it is because of the room mixup... they've taken care of us for the night. They've given us complete open bar for the night, and also these apps were on the house.... i asked them, where is the stationary we've oredered and the passed hors d'oevres? they said, they had no idea....

we sit down to have dinner at this point, and out of the 4 courses, we only received ONE... yes ONE! The food and beverage manager on duty proceeded to tell me that the sales manager told him it was just the chicken, and not part of any package.... We didnt receive our champagne toast, we didn't receive our passed hors' doevres, no stationary apps, no table side wine service, no 1st course, no second course, the dessert course, I HAD TO ASK THEM, and they brought out some pieces of cake that was NOT what we wrote down on the contract....

Icing on the cake? They kicked us out of our small canvass room 1 hour before we were due out. None of us wanted to linger there at that point because all 50 of us went over to Finz across the street, and ate a real dinner.

all in all, WORST service ever received.... I just really don't know how it could have been messed up anymore.... Read less
Services Used: Wedding Venue

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