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Samuels Jewelers

Fort Worth , TX

LOCATION

Fort Worth, TX US

WEBSITE

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Jewelry

REVIEWS

4.2
out of 5.0
4.5/5.0
3.9/5.0
4.0/5.0
4.5/5.0
4.0/5.0
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Anonymous
Wedding:
2+ years ago
3.7/5.0
They provided us with some great rings but after the wedding (a year later) we found out the diamond in my solitaire had been set purposefully to try and cover up an inclusion. If I could go back, I don't know that we would use them again.
They provided us with some great rings but after the wedding (a year later) we found out the diamond in my solitaire had Read more...
They provided us with some great rings but after the wedding (a year later) we found out the diamond in my solitaire had been set purposefully to try and cover up an inclusion. If I could go back, I don't know that we would use them again. Read less
Services Used: Jewelry
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Denise
Wedding:
7/6/2010
4.4/5.0
The ring is simple and beautiful, they make sure you come in to clean it occasionally. They are always happy to see you.
The ring is simple and beautiful, they make sure you come in to clean it occasionally. They are always happy to see you.
The ring is simple and beautiful, they make sure you come in to clean it occasionally. They are always happy to see you. Read less
Services Used: Jewelry
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janetta72
Wedding:
4/2/2010
3.6/5.0
We used the Samuels Jewelers in Northeast Mall in Hurst, and most of our visits with them were great. Only 2 of them, when I went in by myself to look at bands to match my engagement ring was I not impressed. Both times, the same salesperson, named Roberta, helped me. She was the assistant manager of the store, which made me feel even worse. She actually didn't remember me the second time. It wasn't a long time between visits, either. We got my engagement ring in August, and my wedding band in February. So in between those two dates, I saw her twice by myself, and she didn't remember me. She was extremely rude and not helpful at all as far as what I was looking for. She was trying to sell me a really expensive diamond band that looked terrible with my engagement ring. I wanted a diamond band, but the one she kept trying to steer me to looked very gaudy. I kept asking her if there were other options, and she told me not unless I wanted to go with only a plain white gold band, which she knew I didn't. The only reason we were not totally discouraged by her was that we had a wonderful experience with Samuels when we bought my engagement ring there. Samuels needs to evaluate some of their staff and the pushiness some of these people are using. When I went back with my then-fiance to look, a totally different salesperson was there, and she showed me a smaller diamond band that looks great with my engagement ring. And it was the first one she pulled out. If we had dealt with Roberta on our first visit when we were shopping for engagement rings, we would have never gone back, and they would have lost a pretty significant sale.
We used the Samuels Jewelers in Northeast Mall in Hurst, and most of our visits with them were great. Only 2 of them, when Read more...
We used the Samuels Jewelers in Northeast Mall in Hurst, and most of our visits with them were great. Only 2 of them, when I went in by myself to look at bands to match my engagement ring was I not impressed. Both times, the same salesperson, named Roberta, helped me. She was the assistant manager of the store, which made me feel even worse. She actually didn't remember me the second time. It wasn't a long time between visits, either. We got my engagement ring in August, and my wedding band in February. So in between those two dates, I saw her twice by myself, and she didn't remember me. She was extremely rude and not helpful at all as far as what I was looking for. She was trying to sell me a really expensive diamond band that looked terrible with my engagement ring. I wanted a diamond band, but the one she kept trying to steer me to looked very gaudy. I kept asking her if there were other options, and she told me not unless I wanted to go with only a plain white gold band, which she knew I didn't. The only reason we were not totally discouraged by her was that we had a wonderful experience with Samuels when we bought my engagement ring there. Samuels needs to evaluate some of their staff and the pushiness some of these people are using. When I went back with my then-fiance to look, a totally different salesperson was there, and she showed me a smaller diamond band that looks great with my engagement ring. And it was the first one she pulled out. If we had dealt with Roberta on our first visit when we were shopping for engagement rings, we would have never gone back, and they would have lost a pretty significant sale. Read less
Services Used: Jewelry
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mstx
Wedding:
10/6/2007
5.0/5.0
These guys were so helpful!!! We moved right before the wedding and in the move we lost my wedding band. The store broke up a set for us and sold us just the band!!!
These guys were so helpful!!! We moved right before the wedding and in the move we lost my wedding band. The store broke Read more...
These guys were so helpful!!! We moved right before the wedding and in the move we lost my wedding band. The store broke up a set for us and sold us just the band!!! Read less
Services Used: Jewelry
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