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Serendipity Bridal

Austin , TX
CONTACT US
CONTACT US

LOCATION

Austin, TX 78734 US (map)

PHONE

512-374-9492

WEBSITE

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ABOUT US

ESTABLISHED IN 1988, SERENDIPITY BRIDAL HAS BEEN SERVING AUSTIN AND CENTRAL TEXAS BRIDES FOR OVER 27 YEARS.
Current owners, Josh and Jessica, took over in 2010 and have brought a... Read more
ESTABLISHED IN 1988, SERENDIPITY BRIDAL HAS BEEN SERVING AUSTIN AND CENTRAL TEXAS BRIDES FOR OVER 27 YEARS.
Current owners, Josh and Jessica, took over in 2010 and have brought a renewed focus on providing the customer service and experience that every bride expects and deserves.

High School sweethearts, they were married in 2005 and have called Austin home for over 15 years. While planning their own wedding Jessica fell in love with all things bridal. She was immediately captivated by the bridal world and dove in head first! In 2010, Jessica persuaded Josh to follow in her passion, and together they purchased Serendipity Bridal. Serendipity is proud to house an extensive collection of over 150 bridal gowns. From the complimentary mimosas to personalized 1.5 hour appointments with an experienced bridal consultant, Serendipity strives to live up to its name and be the “Unexpected Treasure” every bride desires.

Their mission for Serendipity is to provide Austin’s most extensive selection of wedding gowns, from collection to couture, a true shopping experience where brides are able to find their perfect dress in a fun and relaxing environment, and finally, a stress-free customer experience that is unmatched in its attention to detail.

When not working, Josh and Jessica love spending time as a family with their two children – Grayson and James (who can sometimes be found hiding behind the dresses if you look close enough). Jessica and Josh truly appreciate a good love story and feel so honored to have shared in some of Austin’s greatest over the last five years! Read less
Dress & Attire

INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids
Which of the following services do you provide??
Alterations, Appointments Only, Sample Sales, Trunk Shows
Which of the following items do you offer?
Bridal Belts, Bridal Gowns, Formal Gowns, Garters, Hair Accessories, Jewelry, Sample Gowns, Undergarments, Veils
What is the average turnaround time for a bridal gown? (select one)
Less than 6 months
How often do you receive new bridal gowns?
Seasonally
What is your return policy?
Final Sale

REVIEWS

4.3
out of 5.0
4.3/5.0
4.3/5.0
4.3/5.0
4.2/5.0
4.2/5.0
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Mike
Wedding:
1/3/2016
4.9/5.0
I was already familiar with Serendipity Bridal since I’d taken a girlfriend of mine there to look for a wedding dress once upon a time. She was treated quite well and the dress selection was beautiful, so I immediately booked an appointment when it came time for my own wedding gown shopping. And I was not disappointed. I visited Serendipity twice to look at gowns, the second time to view a trunk show of a designer I had liked. Both times I was treated like royalty, and they went the extra mile to make my guests (mom, aunt, friends, fiancé) feel comfortable and helped them enjoy the experience. I ended up purchasing a gown from the trunk show, and the designer representative personally measured me for my gown, which helped ease my nerves considering I had to add length, thus costing me more for the dress. From purchase to dress delivery, the Serendipity staff kept me informed that my order had been received by the dress makers, where the dress was in the creation process, and again when it arrived in the store. I’ve yet to pick up my dress as I have my first fitting with them soon. Can’t wait!
I was already familiar with Serendipity Bridal since I’d taken a girlfriend of mine there to look for a wedding dress once Read more...
I was already familiar with Serendipity Bridal since I’d taken a girlfriend of mine there to look for a wedding dress once upon a time. She was treated quite well and the dress selection was beautiful, so I immediately booked an appointment when it came time for my own wedding gown shopping. And I was not disappointed. I visited Serendipity twice to look at gowns, the second time to view a trunk show of a designer I had liked. Both times I was treated like royalty, and they went the extra mile to make my guests (mom, aunt, friends, fiancé) feel comfortable and helped them enjoy the experience. I ended up purchasing a gown from the trunk show, and the designer representative personally measured me for my gown, which helped ease my nerves considering I had to add length, thus costing me more for the dress. From purchase to dress delivery, the Serendipity staff kept me informed that my order had been received by the dress makers, where the dress was in the creation process, and again when it arrived in the store. I’ve yet to pick up my dress as I have my first fitting with them soon. Can’t wait! Read less
Services Used: Dress & Attire
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Christina
Wedding:
12/19/2015
1.0/5.0
I bought my wedding dress back in March and the experience was fair. Our consultant was helpful in accommodating my large party. Dress was ready for pickup in July which worked out well because my fiance is in the Marine Corp. and we were making our move to California. I had not taken the dress out of its sleeve since the time I bought it. I am 8 weeks out to my wedding date now and took out the dress to try on. I immediately noticed a BLACK stain in the dress underneath the beading. When I tried to take it out with tweezers, a bead fell out. I called the salon and the representative, Meredith, seemed not to care at all... seeing as how I've paid for the dress in full, they no longer cared to provide fair service. She asked me to email her photos of the stain and when I did... NO REPLY. I took the initiative to call her back and was told that the dress passed "quality inspection" which leads me to believe they must be poor inspections. Everyone that I've shown the dress to is appalled. Meredith's last comment to me was that if my seamstress can't fix the problem, there isn't much else that can be done. Great. Awesome. Thanks for nothing. You have my money now and don't care of retain any sort of customer satisfaction.
I bought my wedding dress back in March and the experience was fair. Our consultant was helpful in accommodating my large Read more...
I bought my wedding dress back in March and the experience was fair. Our consultant was helpful in accommodating my large party. Dress was ready for pickup in July which worked out well because my fiance is in the Marine Corp. and we were making our move to California. I had not taken the dress out of its sleeve since the time I bought it. I am 8 weeks out to my wedding date now and took out the dress to try on. I immediately noticed a BLACK stain in the dress underneath the beading. When I tried to take it out with tweezers, a bead fell out. I called the salon and the representative, Meredith, seemed not to care at all... seeing as how I've paid for the dress in full, they no longer cared to provide fair service. She asked me to email her photos of the stain and when I did... NO REPLY. I took the initiative to call her back and was told that the dress passed "quality inspection" which leads me to believe they must be poor inspections. Everyone that I've shown the dress to is appalled. Meredith's last comment to me was that if my seamstress can't fix the problem, there isn't much else that can be done. Great. Awesome. Thanks for nothing. You have my money now and don't care of retain any sort of customer satisfaction. Read less
Services Used: Dress & Attire
Serendipity Bridal responded with the following comments:

Dear readers,
We have already communicated with this bride privately but wanted to post here so that future brides realize we do not take this type of feedback lightly. Serendipity Bridal does acknowledge there was a grave lapse in customer service when communicating with this bride and we have already reached out to apologize and rectify the situation. We had actually done so before we even knew of this review. We do acknowledge there was a small black thread NOT stain caught under the beadwork of the gown. This can occur from time to time as other garments of different colors are made in the same facilities. Due to this thread being minute, it did pass the companies quality assurance and get shipped to us. We in no way meant to imply that it should be left but were merely trying to say the oversight of it was unintentional. We have offered to have the gown returned to us for the tread to be removed or to compensate the seamstress of the brides choice to remove the thread.
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Sammi
Wedding:
11/14/2015
5.0/5.0
I was so close to canceling my appointment at Serendipity because I thought they wouldn't have anything in my price range - I'm so glad I didn't. Everyone was so friendly and helpful as soon as we (my mom, sister and I) walked in. We were immediately offered mimosas and water, and then got to look around the store and actually touch and pick out the dresses I wanted to try on. Lexie, who was helping me, picked out some beautiful dresses that were what I was looking for and were in my price range. It was overall just a great experience that truly made me feel like a bride. And the best part? Found my dream dress! Can't recommend it enough!
I was so close to canceling my appointment at Serendipity because I thought they wouldn't have anything in my price range Read more...
I was so close to canceling my appointment at Serendipity because I thought they wouldn't have anything in my price range - I'm so glad I didn't. Everyone was so friendly and helpful as soon as we (my mom, sister and I) walked in. We were immediately offered mimosas and water, and then got to look around the store and actually touch and pick out the dresses I wanted to try on. Lexie, who was helping me, picked out some beautiful dresses that were what I was looking for and were in my price range. It was overall just a great experience that truly made me feel like a bride. And the best part? Found my dream dress! Can't recommend it enough! Read less
Services Used: Dress & Attire
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Molly
Wedding:
10/30/2015
4.6/5.0
Serendipity was my first stop while dress shopping in Austin this past February, and ultimately ended up being my last stop as well! I specifically made an appointment there since they are the only shop in Texas to carry Sarah Seven gowns, and their selection was amazing. Our consultant for the day, Sarah, made the whole experience so wonderful. After showing her a few photos of the style i was looking for, she pulled several dresses they were all great choices. I ended up falling in love with the second gown I tried on! I still went to the remainder of our appointments for the day, and Sarah assured me they would be open late and I could come back any time it was convenient for us to order my gown and receive the 10% discount that day, even though they were booked up for the afternoon. When we stopped back later that afternoon to place the order they were so attentive, even offering champagne and to snap a few photos, even though the shop was busy. The entire team at Serendipity made me dress shopping experience feel very special and they have been very responsive throughout the ordering process.
Serendipity was my first stop while dress shopping in Austin this past February, and ultimately ended up being my last Read more...
Serendipity was my first stop while dress shopping in Austin this past February, and ultimately ended up being my last stop as well! I specifically made an appointment there since they are the only shop in Texas to carry Sarah Seven gowns, and their selection was amazing. Our consultant for the day, Sarah, made the whole experience so wonderful. After showing her a few photos of the style i was looking for, she pulled several dresses they were all great choices. I ended up falling in love with the second gown I tried on! I still went to the remainder of our appointments for the day, and Sarah assured me they would be open late and I could come back any time it was convenient for us to order my gown and receive the 10% discount that day, even though they were booked up for the afternoon. When we stopped back later that afternoon to place the order they were so attentive, even offering champagne and to snap a few photos, even though the shop was busy. The entire team at Serendipity made me dress shopping experience feel very special and they have been very responsive throughout the ordering process. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
4.4/5.0
The ladies at Serendipity were so polite and professional. They were my last dress shop of the day ( we were tired), but pepped us up and made me feel like a queen. Great high end dresses!
Rosie their seamstress is so incredible and sweet - she did an amazing job with alterations and worked around my crazy schedule always with a smile!
The ladies at Serendipity were so polite and professional. They were my last dress shop of the day ( we were tired), but Read more...
The ladies at Serendipity were so polite and professional. They were my last dress shop of the day ( we were tired), but pepped us up and made me feel like a queen. Great high end dresses!
Rosie their seamstress is so incredible and sweet - she did an amazing job with alterations and worked around my crazy schedule always with a smile! Read less
Services Used: Dress & Attire
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Emily
Wedding:
7/11/2015
4.9/5.0
I went to Serendipity during a sample sale, and my consultant Lacey was amazing! She picked out dresses that stayed within my budget and my taste, and she just seemed to know her job so well. This appointment was much calmer, easier, and fun than others I had. After I found the dress, I had trouble contacting my mom to model it for her, and the staff let my maid of honor and I stay in the dressing area for an hour undisturbed until I was able to talk to my mom. I didn't feel pressured to rush or take the dress and go. Plus the shop was cute and cozy! One warning: the veils were more expensive than I expected, so don't blindly choose one without first checking the price tag. I will be finding my veil at a later date. Otherwise, I was very happy with my experience!
I went to Serendipity during a sample sale, and my consultant Lacey was amazing! She picked out dresses that stayed within Read more...
I went to Serendipity during a sample sale, and my consultant Lacey was amazing! She picked out dresses that stayed within my budget and my taste, and she just seemed to know her job so well. This appointment was much calmer, easier, and fun than others I had. After I found the dress, I had trouble contacting my mom to model it for her, and the staff let my maid of honor and I stay in the dressing area for an hour undisturbed until I was able to talk to my mom. I didn't feel pressured to rush or take the dress and go. Plus the shop was cute and cozy! One warning: the veils were more expensive than I expected, so don't blindly choose one without first checking the price tag. I will be finding my veil at a later date. Otherwise, I was very happy with my experience! Read less
Services Used: Dress & Attire
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Jennifer
Wedding:
6/19/2015
2.7/5.0
My budget was on the lower side for their selection so the stylist told us to walk around the racks and 'to see what I could afford'. She did not provide any help picking my dress because of my budget. I came in looking for a specific dress and fell in love with it. I purchased my dress at serendipity bridal only because it was the only store in the area with that dress. I wish I would have bought the dress somewhere else.
My budget was on the lower side for their selection so the stylist told us to walk around the racks and 'to see what I Read more...
My budget was on the lower side for their selection so the stylist told us to walk around the racks and 'to see what I could afford'. She did not provide any help picking my dress because of my budget. I came in looking for a specific dress and fell in love with it. I purchased my dress at serendipity bridal only because it was the only store in the area with that dress. I wish I would have bought the dress somewhere else. Read less
Services Used: Dress & Attire
Serendipity Bridal responded with the following comments:

Hello Jennifer,
I am very sorry to hear of your experience. We definitely try to accommodate as many budgets as we can and this is definitely not the feeling I would hope any bride leaves with after their appointment. Please accept my apology on behalf of whomever you worked with and Serendipity Bridal. If you would be open to it, I would like for you to call me directly (512.374.9492) or email me at kayte@serendipitybridal.com. I would like to hear more about this and see if there is anything we can do to bring a smile back to your dress purchasing experience.
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Taylor
Wedding:
6/13/2015
5.0/5.0
Serendipity is absolutely fabulous! They were willing to work with me while making an appointment and were able to help me completely!
Serendipity is absolutely fabulous! They were willing to work with me while making an appointment and were able to help me Read more...
Serendipity is absolutely fabulous! They were willing to work with me while making an appointment and were able to help me completely! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
[Private]
5.0/5.0
They were so incredibly kind. They offer a range of dresses in varying prices that are very accommodating. It was a wonderful boutique wedding dress shopping experience with Champagne and all.
They were so incredibly kind. They offer a range of dresses in varying prices that are very accommodating. It was a Read more...
They were so incredibly kind. They offer a range of dresses in varying prices that are very accommodating. It was a wonderful boutique wedding dress shopping experience with Champagne and all. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
[Private]
4.9/5.0
I love them. They are so kind and make sure your dress shopping experience is incredible. Not stuffy at all! They offered us all mimosas and were so patient with me. I highly recommend. Amazing selection and various prices.
I love them. They are so kind and make sure your dress shopping experience is incredible. Not stuffy at all! They offered Read more...
I love them. They are so kind and make sure your dress shopping experience is incredible. Not stuffy at all! They offered us all mimosas and were so patient with me. I highly recommend. Amazing selection and various prices. Read less
Services Used: Dress & Attire

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Austin, TX 78734 See On Map
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