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Sheila's Cakes and Specialty Treats

Jacksonville , FL
CONTACT US
CONTACT US

LOCATION

4522 Appleton Avenue
Jacksonville, FL 32210 US (map)

PHONE

904-388-8910

WEBSITE

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Wedding Cake

REVIEWS

4.4
out of 5.0
4.4/5.0
4.4/5.0
4.4/5.0
4.3/5.0
4.5/5.0
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laura
Wedding:
4/9/2011
4.7/5.0
Dessert First(Sheila's) did our wedding cake and it was wonderful! I came with an original design and then months later decided to change it, and they were very patient and understanding. The cake turned out beautiful and so delicious! We have gone back many times to get cupcakes in our cake flavor(Lemon with lemon mousse is awesome!). Definitely will recommend!
Dessert First(Sheila's) did our wedding cake and it was wonderful! I came with an original design and then months later Read more...
Dessert First(Sheila's) did our wedding cake and it was wonderful! I came with an original design and then months later decided to change it, and they were very patient and understanding. The cake turned out beautiful and so delicious! We have gone back many times to get cupcakes in our cake flavor(Lemon with lemon mousse is awesome!). Definitely will recommend! Read less
Services Used: Wedding Cake
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Msmith
Wedding:
1/7/2011
0.0/5.0
I could not be more disappointed than I am right now. I ordered a custom made cake, as in the decor, not the cake itself, based on a clear picture for my daughter's 18th Birthday. Since I was out of town, it was paid and picked up by someone else. Upon arrival to my home, I was horrified at the look of the cake! It looked nothing like the picture. When a cake costs $200.00, you expect it to look right.

Upon calling Sheila's, I was talked to by one of the "helpers" who stated she was "only the messenger" since Sheila had just left. Ironically, Sheila made it to the phone since the helper made it clear she could not assist me. In the past, I have had many custom cakes from there and they were very pleased and open to hearing about how "wonderful" they were.

Attitudes change when the feedback is other than "wonderful". Sheila was very loud, extremely rude, continually cut me off and made it clear that she thought it looked just like the picture, although it doesn't matter whether she thinks it or not. She talked to me as though I had done something wrong, like I had caused the problem. Like I explained to her, a simple 'I'm Sorry' would have been sufficient at the beginning of the conversation, but since she was unable to mumble out two of the most meaningful words to satisfy a customer, it turned into a very unethical business call on her behalf.

In the past, I have been a huge advertisement via word of mouth. Many people have ordered cakes as a result, including wedding cakes costing lots of $$$$$. NEVER AGAIN! In fact, it will be the total opposite. Although their motto is 'Your satisfaction is our inspiration', it should be 'OUR satisfaction is our inspiration' since the customers' opinions have no value! At Sheila's, you "Don't get what you pay for".

And by the way, my daughter cried when she saw the cake. She said "this is my 18th Birthday and this is supposed to be the cake I celebrate with? It's sooo ugly and sooo not like the picture! I'm embarrassed for anyone to see it!"

Sheila's Cakes definitely made an impact on this milestone for my daughter! They'll never have a chance to make another one.
I could not be more disappointed than I am right now. I ordered a custom made cake, as in the decor, not the cake itself, Read more...
I could not be more disappointed than I am right now. I ordered a custom made cake, as in the decor, not the cake itself, based on a clear picture for my daughter's 18th Birthday. Since I was out of town, it was paid and picked up by someone else. Upon arrival to my home, I was horrified at the look of the cake! It looked nothing like the picture. When a cake costs $200.00, you expect it to look right.

Upon calling Sheila's, I was talked to by one of the "helpers" who stated she was "only the messenger" since Sheila had just left. Ironically, Sheila made it to the phone since the helper made it clear she could not assist me. In the past, I have had many custom cakes from there and they were very pleased and open to hearing about how "wonderful" they were.

Attitudes change when the feedback is other than "wonderful". Sheila was very loud, extremely rude, continually cut me off and made it clear that she thought it looked just like the picture, although it doesn't matter whether she thinks it or not. She talked to me as though I had done something wrong, like I had caused the problem. Like I explained to her, a simple 'I'm Sorry' would have been sufficient at the beginning of the conversation, but since she was unable to mumble out two of the most meaningful words to satisfy a customer, it turned into a very unethical business call on her behalf.

In the past, I have been a huge advertisement via word of mouth. Many people have ordered cakes as a result, including wedding cakes costing lots of $$$$$. NEVER AGAIN! In fact, it will be the total opposite. Although their motto is 'Your satisfaction is our inspiration', it should be 'OUR satisfaction is our inspiration' since the customers' opinions have no value! At Sheila's, you "Don't get what you pay for".

And by the way, my daughter cried when she saw the cake. She said "this is my 18th Birthday and this is supposed to be the cake I celebrate with? It's sooo ugly and sooo not like the picture! I'm embarrassed for anyone to see it!"

Sheila's Cakes definitely made an impact on this milestone for my daughter! They'll never have a chance to make another one. Read less
Services Used: Wedding Cake
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attorney bride
Wedding:
5/8/2010
4.6/5.0
We loved Sheila's cakes before our wedding so it was natural that we selected them for our wedding cake and groom's cake. Not only was the wedding cake beautiful, every tier was absolutely delicious! Our guests said they'd never had a better wedding cake before.

The groom's cake had a lot of sentimental meaning to my husband and they ensured it was just the way he wanted it and delicious too.

Sheila's is so easy to work with and the cake tasting was so much fun! Additionally, so you don't have to eat a one-year old freezer burned cake, they make you your top tier for your one year anniversary for free; it doesn't get much sweeter then that!!
We loved Sheila's cakes before our wedding so it was natural that we selected them for our wedding cake and groom's cake. Read more...
We loved Sheila's cakes before our wedding so it was natural that we selected them for our wedding cake and groom's cake. Not only was the wedding cake beautiful, every tier was absolutely delicious! Our guests said they'd never had a better wedding cake before.

The groom's cake had a lot of sentimental meaning to my husband and they ensured it was just the way he wanted it and delicious too.

Sheila's is so easy to work with and the cake tasting was so much fun! Additionally, so you don't have to eat a one-year old freezer burned cake, they make you your top tier for your one year anniversary for free; it doesn't get much sweeter then that!! Read less
Services Used: Wedding Cake
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AIDA
Wedding:
11/7/2009
3.9/5.0
My cake turned out to be really nice..If you like sweet and heavy cake Shiela's the best cake to go...you have to know what you want when you meet up with them because they're really busy with their bakery and have only limited time. Price I think is a little too expensive for the lack of artistry, I ended up getting my grooms cake from Signature Cakes by Paul for better cake artistry.
My cake turned out to be really nice..If you like sweet and heavy cake Shiela's the best cake to go...you have to know Read more...
My cake turned out to be really nice..If you like sweet and heavy cake Shiela's the best cake to go...you have to know what you want when you meet up with them because they're really busy with their bakery and have only limited time. Price I think is a little too expensive for the lack of artistry, I ended up getting my grooms cake from Signature Cakes by Paul for better cake artistry. Read less
Services Used: Wedding Cake
Bg21
Christina
Wedding:
4/25/2009
5.0/5.0
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Services Used: Wedding Cake
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Jennifer
Wedding:
4/11/2009
5.0/5.0
Sheila's made amazing sugar free cupcakes to my specifications with delicious icing and filling. The arrangement was gorgeous and whimsical and guests LOVED the cupcakes. Our wedding was at the zoo and I am a diabetic, so we had some challenges, and I chose the arrangement from a magazine. Sheila's custom made a stand to my specs from a sketch I gave them, and it was gorgeous - I could not have been happier with them!
Sheila's made amazing sugar free cupcakes to my specifications with delicious icing and filling. The arrangement was Read more...
Sheila's made amazing sugar free cupcakes to my specifications with delicious icing and filling. The arrangement was gorgeous and whimsical and guests LOVED the cupcakes. Our wedding was at the zoo and I am a diabetic, so we had some challenges, and I chose the arrangement from a magazine. Sheila's custom made a stand to my specs from a sketch I gave them, and it was gorgeous - I could not have been happier with them! Read less
Services Used: Wedding Cake
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Mary
Wedding:
3/7/2009
5.0/5.0
My daughter designed her wedding cake to be very unique and it was!!!! It was beautiful and delicious and everyone loved it. We would use Sheila's cakes anytime.
My daughter designed her wedding cake to be very unique and it was!!!! It was beautiful and delicious and everyone loved Read more...
My daughter designed her wedding cake to be very unique and it was!!!! It was beautiful and delicious and everyone loved it. We would use Sheila's cakes anytime. Read less
Services Used: Wedding Cake
130x130 sq 1219882896920 m&rt
Katy
Wedding:
1/17/2009
5.0/5.0
Wedding cake was delicious and beautiful. I've never eaten a more moist cake.
Wedding cake was delicious and beautiful. I've never eaten a more moist cake.
Wedding cake was delicious and beautiful. I've never eaten a more moist cake. Read less
Services Used: Wedding Cake
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Erin
Wedding:
11/15/2008
4.6/5.0
Sheila's was very flexible with us, and we completely changed our cake design after our first meeting. We also chose something unique, which they had never done before, and it turned out beautifully - must prettier than we expected. The cake itself was delicious, and on our first anniversary they will bake us a brand new top layer! We would definitely recommend Sheila's.
Sheila's was very flexible with us, and we completely changed our cake design after our first meeting. We also chose Read more...
Sheila's was very flexible with us, and we completely changed our cake design after our first meeting. We also chose something unique, which they had never done before, and it turned out beautifully - must prettier than we expected. The cake itself was delicious, and on our first anniversary they will bake us a brand new top layer! We would definitely recommend Sheila's. Read less
Services Used: Wedding Cake
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sanera09
Wedding:
10/25/2008
1.6/5.0
I would not recommend them unless you are EXPRESSLY specific about each and EVERY detail in your contract. I wanted a 'fake' cake with a section to cut. I told the planning consultant this, she assured me this is not a problem and they ALWAYS do it. However, when I got the cake...there was NO place to cut it. We couldn't even do our cake cut or anything. I was also assured no one could tell, and EVERYONE could. The sheet cakes in the back were tasty, but it didn't overcome our disappointment, especially for how much we paid...and then they got the cake back for a display! Whenever I tried to call to confirm everything, no one responded for weeks!!! Totally disappointed and would not suggest them to a friend.
I would not recommend them unless you are EXPRESSLY specific about each and EVERY detail in your contract. I wanted a Read more...
I would not recommend them unless you are EXPRESSLY specific about each and EVERY detail in your contract. I wanted a 'fake' cake with a section to cut. I told the planning consultant this, she assured me this is not a problem and they ALWAYS do it. However, when I got the cake...there was NO place to cut it. We couldn't even do our cake cut or anything. I was also assured no one could tell, and EVERYONE could. The sheet cakes in the back were tasty, but it didn't overcome our disappointment, especially for how much we paid...and then they got the cake back for a display! Whenever I tried to call to confirm everything, no one responded for weeks!!! Totally disappointed and would not suggest them to a friend. Read less
Services Used: Wedding Cake

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4522 Appleton Avenue, Jacksonville, FL 32210 See On Map
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