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Shelley's Bridal

Dundee , IL

LOCATION

104 West Main Street
Dundee, IL US 60118 (map)
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Shelley’s Bridal is a full service bridal boutique located in the heart of historic West Dundee, IL. Since 1997 our salon has assisted women finding the perfect dress for any... Read more
Shelley’s Bridal is a full service bridal boutique located in the heart of historic West Dundee, IL. Since 1997 our salon has assisted women finding the perfect dress for any occasion.

Shelley is continuing the legacy left by Amy’s Bridal, which was located in the same building for over 20 years. The owner, Shelley Murray, takes pride in the designers she has selected to feature in her salon. Furthermore, she carefully selects the staff she has hired to assist you in selecting your dress.

When you make an appointment at Shelley’s Bridal, you can expect an hour and a half with your personal consultant. She will assist you in pulling gowns that fit both your style and your body type, while keeping your specific budget in mind. Additionally, she will help you in and out of the gowns, making the process as easy as possible. Once you have selected your bridal gown, your consultant will continue to assist you and your party with finding bridesmaid, mother of the bride, and flower girl gowns. You will have a wide range of styles to choose from, as the salon carries a variety of designers. To view a complete list of our designers, you can visit the salon website at www.shelleysbridalcouture.com.

The staff at Shelley’s Bridal enjoy nothing more than watching a bride fall in love with her perfect gown. As senior consultant Jessica says, “When a bride and her party start to tear up, so do I. It is such an amazing honor to be a part of this experience!” Our mission is to make this experience a memorable one through offering great service and merchandise. We hope that you will choose our salon to help you in this once in a lifetime experience. Read less
Dress & Attire

PHOTOS

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INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Flower Girls, Mother of the Bride, Mother of the Groom
What accessories do you provide?
Garters, Hair Accessories, Jewelry, Shoes, Undergarments, Veils
Does a client need to schedule an appointment? How do the client appointments work?
Appointments are required. Each appointment lasts for and hour and a half. We prefer to have appointments that are looking for either bridesmaids or wedding gowns, instead of both.
What specialty dress and attire items, such as a Kimono or Sari, do you provide?
We have a veil specialist that would be able to specialize in your look for your headpiece and veil for your big day.
What is the typical turn-around time for a dress?
Bridal gowns typically take 4-9 months to arrive in store. Bridesmaids and Mothers take about 3-4 months. Flower girls can take anywhere from 2 weeks to 4 months. Depending on designer you go with, some may take longer than others, so it is always wise to plan ahead so everything is at ease for your wedding.
Do you carry new or once worn gowns?
All of our wedding gowns are new.
How often do you receive new dresses?
We typically get new merchandise in our store about twice a year. We receive our spring collection January-July. Our fall collection arrives between August-December.
Do you have a seamstress onsite?
We do have a seamstress on site but she is run as a separate business. Our seamstress also does outside alterations if you did not purchase your wedding gown at Shelley's Bridal.
In addition to wedding dresses, what other products do you sell?
We also specialize in bridesmaids, mothers, and flower girl gowns. During the months of February-June we also carry prom gowns.

REVIEWS

4.4
out of 5.0
4.4/5.0
4.4/5.0
4.4/5.0
4.5/5.0
4.3/5.0
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Brigitte
Wedding:
8/2/2014
5.0/5.0
I purchased my bridesmaid dresses here and had amazing customer service. We had skylar helping us every step of the way. She was so sweet and very helpful. They were so busy but helped more than ever. They treated us like we were the only ones there :-). Thank you again !!
I purchased my bridesmaid dresses here and had amazing customer service. We had skylar helping us every step of the way. Read more...
I purchased my bridesmaid dresses here and had amazing customer service. We had skylar helping us every step of the way. She was so sweet and very helpful. They were so busy but helped more than ever. They treated us like we were the only ones there :-). Thank you again !! Read less
Services Used: Dress & Attire
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Aubrey
Wedding:
2/22/2014
5.0/5.0
I purchased my wedding dress and veil from Shelley's and had a great experience! Everyone was so nice and helpful. I ended up buying a Maggie Sottero and it was STUNNING! Shelley's has a great selection at every price point and their customer service is fabulous!
I purchased my wedding dress and veil from Shelley's and had a great experience! Everyone was so nice and helpful. I ended Read more...
I purchased my wedding dress and veil from Shelley's and had a great experience! Everyone was so nice and helpful. I ended up buying a Maggie Sottero and it was STUNNING! Shelley's has a great selection at every price point and their customer service is fabulous! Read less
Services Used: Dress & Attire
Shelley's Bridal responded with the following comments:

Thank you for your review! We appreciate any feedback to help us better serve our clients! We are so grateful to hear that you had a great experience with us! We hope your wedding went wonderfully and wish you the best in your future!
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Anonymous
Wedding:
Recently Married
5.0/5.0
I decided to drive from Springfield IL to Chicago to look for my wedding dress. My family and I started at House of Brides in Schaumberg and had an awful experience. By the end of my appointment I left feeling upset, disappointed, and completely overwhelmed. I didn't even want to go to my appointment at Shelley's scheduled for the next day. However, as soon as we arrived we could tell this was going to be a completely different experience. My consultant was so kind and professional, and in the end she was able to find me a dress I had seen online that wasn't even on their floor yet. I loved it and we purchased it that day. I was updated via postcards and phone calls when everything was ready. Since I lived 4 hours away they were able to hold my dress for me until I was able to pick it up. It turned out perfect!
I decided to drive from Springfield IL to Chicago to look for my wedding dress. My family and I started at House of Brides Read more...
I decided to drive from Springfield IL to Chicago to look for my wedding dress. My family and I started at House of Brides in Schaumberg and had an awful experience. By the end of my appointment I left feeling upset, disappointed, and completely overwhelmed. I didn't even want to go to my appointment at Shelley's scheduled for the next day. However, as soon as we arrived we could tell this was going to be a completely different experience. My consultant was so kind and professional, and in the end she was able to find me a dress I had seen online that wasn't even on their floor yet. I loved it and we purchased it that day. I was updated via postcards and phone calls when everything was ready. Since I lived 4 hours away they were able to hold my dress for me until I was able to pick it up. It turned out perfect! Read less
Services Used: Dress & Attire
Shelley's Bridal responded with the following comments:

Thank you for your review! We appreciate any feedback to help better serve our clients! We are so grateful to hear that you had a great experience with us! We hope your wedding went wonderfully and wish you the best in your future!
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Kathryn
Wedding:
8/23/2013
5.0/5.0
Bridesmaids dresses were nice at reasonable price. One dress came in with a problem and they fixed it at no extra cost. Good customer service. Glad I chose shelleys over online or a big box store.
Bridesmaids dresses were nice at reasonable price. One dress came in with a problem and they fixed it at no extra cost. Read more...
Bridesmaids dresses were nice at reasonable price. One dress came in with a problem and they fixed it at no extra cost. Good customer service. Glad I chose shelleys over online or a big box store. Read less
Services Used: Dress & Attire
Shelley's Bridal responded with the following comments:

Thank you for your review! We appreciate any feedback to help better serve our clients. We hope your wedding went wonderfully and wish you the best in your future!
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Private User
Wedding:
6/15/2013
5.0/5.0
Shelley's Bridal was the first store we visited. When my daughter tried on her third dress we knew that this was the one as we all cried. The dress was beautiful and reflected my daughter's personality. All staff members were very helpful and offered excellent suggestions to accessorize her dress. The seamstress was outstanding and educated us on how to bunt her dress.
Shelley's Bridal was the first store we visited. When my daughter tried on her third dress we knew that this was the one Read more...
Shelley's Bridal was the first store we visited. When my daughter tried on her third dress we knew that this was the one as we all cried. The dress was beautiful and reflected my daughter's personality. All staff members were very helpful and offered excellent suggestions to accessorize her dress. The seamstress was outstanding and educated us on how to bunt her dress. Read less
Services Used: Dress & Attire
Shelley's Bridal responded with the following comments:

Thank you for your review! We appreciate any feedback to help better serve our clients. We hope your wedding went wonderfully and wish you the best in your future!
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Kelly
Wedding:
6/9/2013
5.0/5.0
I found the dress of my dreams at Shelley's. I beautiful lace-back gown by Casablanca. No bridal shop in Chicagoland area had this dress...except Shelley's!! (Trust me, I called!) Jessica was my consultant, and she was so sweet and fun to work with! She was patient and attentive. Also, she really knew the styles available. (She found the dress!) I would recommend Shelley's to any bride to be, for anyone attending prom, or anyone attending an event requiring special occasion/formal attire.
I found the dress of my dreams at Shelley's. I beautiful lace-back gown by Casablanca. No bridal shop in Chicagoland area Read more...
I found the dress of my dreams at Shelley's. I beautiful lace-back gown by Casablanca. No bridal shop in Chicagoland area had this dress...except Shelley's!! (Trust me, I called!) Jessica was my consultant, and she was so sweet and fun to work with! She was patient and attentive. Also, she really knew the styles available. (She found the dress!) I would recommend Shelley's to any bride to be, for anyone attending prom, or anyone attending an event requiring special occasion/formal attire. Read less
Services Used: Dress & Attire
Shelley's Bridal responded with the following comments:

Thank you for your review! We appreciate any feedback to help better serve our clients. We hope your wedding went wonderfully and wish you the best in your future!
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Robyn
Wedding:
6/8/2013
5.0/5.0
I found my dream wedding dress at Shelley's Bridal. After trying dresses on at 6 other bridal shops in the Chicago area I found that Shelley's truly had the best selection; I found 3 dresses I loved and one I couldn't live without. My sales rep Jessica was extremely helpful and friendly. The ordering process and alterations went as smooth as could be and I even had my bridesmaids buy their dresses there too. All around a great bridal shop.
I found my dream wedding dress at Shelley's Bridal. After trying dresses on at 6 other bridal shops in the Chicago area I Read more...
I found my dream wedding dress at Shelley's Bridal. After trying dresses on at 6 other bridal shops in the Chicago area I found that Shelley's truly had the best selection; I found 3 dresses I loved and one I couldn't live without. My sales rep Jessica was extremely helpful and friendly. The ordering process and alterations went as smooth as could be and I even had my bridesmaids buy their dresses there too. All around a great bridal shop. Read less
Services Used: Dress & Attire
Shelley's Bridal responded with the following comments:

Thank you for your review! We appreciate any feedback to help better serve our clients. We hope your wedding went wonderfully and wish you the best in your future!
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Dana
Wedding:
5/26/2013
5.0/5.0
It was a pleasure to work with Shelley's Bridal for our wedding! They have a great selection of dresses and they are easy to work with. Their staff was extremely helpful in finding dresses in the style I was looking for! I never felt rushed or hurried, always received the time I needed. HIGHLY recommend if you are looking for a personalized experience!! :)
It was a pleasure to work with Shelley's Bridal for our wedding! They have a great selection of dresses and they are easy Read more...
It was a pleasure to work with Shelley's Bridal for our wedding! They have a great selection of dresses and they are easy to work with. Their staff was extremely helpful in finding dresses in the style I was looking for! I never felt rushed or hurried, always received the time I needed. HIGHLY recommend if you are looking for a personalized experience!! :) Read less
Services Used: Dress & Attire
Shelley's Bridal responded with the following comments:

Thank you for your review! We appreciate any feedback to help better serve our clients. We hope your wedding went wonderfully and wish you the best in your future!
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Olivia
Wedding:
5/25/2013
5.0/5.0
Shelley's bridal was awesome. The first time I went in I was with my mom and all 3 bridesmaids. Jessica, the attendant, was amazing and helped me navigate through all the different opinions and focus in on what I wanted, not what everyone else liked. I found my dress that day but wanted my dad to be a part of the process so I brought him in and Jessica helped me give him the experience by pulling a few of the dresses I had tried on during the previous visit. I would recommend Shelley's Bridal to anyone!
Shelley's bridal was awesome. The first time I went in I was with my mom and all 3 bridesmaids. Jessica, the attendant, Read more...
Shelley's bridal was awesome. The first time I went in I was with my mom and all 3 bridesmaids. Jessica, the attendant, was amazing and helped me navigate through all the different opinions and focus in on what I wanted, not what everyone else liked. I found my dress that day but wanted my dad to be a part of the process so I brought him in and Jessica helped me give him the experience by pulling a few of the dresses I had tried on during the previous visit. I would recommend Shelley's Bridal to anyone! Read less
Services Used: Dress & Attire
Shelley's Bridal responded with the following comments:

Thank you for your review! We appreciate any feedback to help better serve our clients. We hope your wedding went wonderfully and wish you the best in your future!
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Laura
Wedding:
5/23/2013
5.0/5.0
I had great luck at Shelly's! I found my dream dress after trying on probably 40 dresses from different stores. The price was very reasonable and I found many dresses within my budget ($1000-1300) that I loved. They had good variety and the girls that helped me were very nice and professional. The process was simple and my dress came in with plenty of time to spare before the wedding. I just wish I could wear the dress again!!!
I had great luck at Shelly's! I found my dream dress after trying on probably 40 dresses from different stores. The price Read more...
I had great luck at Shelly's! I found my dream dress after trying on probably 40 dresses from different stores. The price was very reasonable and I found many dresses within my budget ($1000-1300) that I loved. They had good variety and the girls that helped me were very nice and professional. The process was simple and my dress came in with plenty of time to spare before the wedding. I just wish I could wear the dress again!!! Read less
Services Used: Dress & Attire
Shelley's Bridal responded with the following comments:

Thank you for your review! We appreciate any feedback to help better serve our clients. We hope your wedding went wonderfully and wish you the best in your future!
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Dawn
Wedding:
5/4/2013
5.0/5.0
Loved my experience at Shelley's... All of them! I bought my wedding dress from Jessica and we liked her so much we went back for my bridesmaids' dresses, my sister's bridal gown and her bridesmaids' dresses. I highly recommend working with Jessica. She is the best!
Loved my experience at Shelley's... All of them! I bought my wedding dress from Jessica and we liked her so much we went Read more...
Loved my experience at Shelley's... All of them! I bought my wedding dress from Jessica and we liked her so much we went back for my bridesmaids' dresses, my sister's bridal gown and her bridesmaids' dresses. I highly recommend working with Jessica. She is the best! Read less
Services Used: Dress & Attire
Shelley's Bridal responded with the following comments:

Thank you for your review! We appreciate any feedback to help better serve our clients. We hope your wedding went wonderfully and wish you the best in your future!
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Christina
Wedding:
10/6/2012
5.0/5.0
I worked with Christina and she was absolutely amazing! She was very helpful and personable, and treated me like a friend rather than a customer. I admired her patience and respectfulness. Christina made sure to call me to let me know the status of my order, shipping times, etc. so I did not have to worry about a thing. Shelley's Bridal had a great assortment of dresses and I am so happy to have bought my dress from them.
I worked with Christina and she was absolutely amazing! She was very helpful and personable, and treated me like a friend Read more...
I worked with Christina and she was absolutely amazing! She was very helpful and personable, and treated me like a friend rather than a customer. I admired her patience and respectfulness. Christina made sure to call me to let me know the status of my order, shipping times, etc. so I did not have to worry about a thing. Shelley's Bridal had a great assortment of dresses and I am so happy to have bought my dress from them. Read less
Services Used: Dress & Attire
Shelley's Bridal responded with the following comments:

Thank you for your review! We appreciate any feedback to help better serve our clients. We hope your wedding went wonderfully and wish you the best in your future!
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Heather
Wedding:
6/30/2012
5.0/5.0
Shellys bridal is awesome! I went there because they carried this Alfred Angelo dress that I had to try on. It ended up being my dress! They were great to work with!!!
Shellys bridal is awesome! I went there because they carried this Alfred Angelo dress that I had to try on. It ended up Read more...
Shellys bridal is awesome! I went there because they carried this Alfred Angelo dress that I had to try on. It ended up being my dress! They were great to work with!!! Read less
Services Used: Dress & Attire
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Donna
Wedding:
6/15/2012
5.0/5.0
My wedding gown and my bridesmaid dresses were from Shelley's Bridal and I could have not been happier anywhere else!!

Right from the beginning I felt as though I was in a welcoming place with friendly faces and people that were ready to help rather then just trying to sell me a popular dress. Jasmine is the sweetest girl and helped me find both dresses in one appointment!! She was never pushy and was upfront with any prices, color swatches, etc. She also gave me options as to how I wanted to have the appointment (either I would start picking out gowns or she could) and then even asked me if I was comfortable with her in the room while I changed. My dress was incredibly reasonable and my girls got a discount as well (which is always great for them!). Just little things like that made Shelley's a great place to work with.

Every time I was in there the consultants knew me by name and were always happy to help. They have a great selection of dresses and I HIGHLY recommended any bride to visit Shelley's!!

I also used their seamstress and she is fantastic!! Reasonable prices and she does amazing work.
My wedding gown and my bridesmaid dresses were from Shelley's Bridal and I could have not been happier anywhere Read more...
My wedding gown and my bridesmaid dresses were from Shelley's Bridal and I could have not been happier anywhere else!!

Right from the beginning I felt as though I was in a welcoming place with friendly faces and people that were ready to help rather then just trying to sell me a popular dress. Jasmine is the sweetest girl and helped me find both dresses in one appointment!! She was never pushy and was upfront with any prices, color swatches, etc. She also gave me options as to how I wanted to have the appointment (either I would start picking out gowns or she could) and then even asked me if I was comfortable with her in the room while I changed. My dress was incredibly reasonable and my girls got a discount as well (which is always great for them!). Just little things like that made Shelley's a great place to work with.

Every time I was in there the consultants knew me by name and were always happy to help. They have a great selection of dresses and I HIGHLY recommended any bride to visit Shelley's!!

I also used their seamstress and she is fantastic!! Reasonable prices and she does amazing work. Read less
Services Used: Dress & Attire
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Heather
Wedding:
1/27/2012
5.0/5.0
Shelley's came to my rescue. I origanally went thru House of Brides. When my bridesmaids dresses came in from HOB we were missing 2 dresses. HOB basically told me that they would not be able to help me. I called the designer of the dresses, they suggested Shelly's and they rush ordered the dresses for us. Thank you so much for saving my wedding!
Shelley's came to my rescue. I origanally went thru House of Brides. When my bridesmaids dresses came in from HOB we were Read more...
Shelley's came to my rescue. I origanally went thru House of Brides. When my bridesmaids dresses came in from HOB we were missing 2 dresses. HOB basically told me that they would not be able to help me. I called the designer of the dresses, they suggested Shelly's and they rush ordered the dresses for us. Thank you so much for saving my wedding! Read less
Services Used: Dress & Attire
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eeyore179
Wedding:
9/18/2011
5.0/5.0
I'm not a small girl and finding a dress that would fit my size was a big concern for me, on top of it looking good on me as well. Shelley's Bridal help me find the dress of my dreams to look my best on my wedding day. Working with them was easy and comfortable, was able to get everything I needed with in my price range too. Thanks to them I looked perfect on my wedding and felt great in my dress
I'm not a small girl and finding a dress that would fit my size was a big concern for me, on top of it looking good on me Read more...
I'm not a small girl and finding a dress that would fit my size was a big concern for me, on top of it looking good on me as well. Shelley's Bridal help me find the dress of my dreams to look my best on my wedding day. Working with them was easy and comfortable, was able to get everything I needed with in my price range too. Thanks to them I looked perfect on my wedding and felt great in my dress Read less
Services Used: Dress & Attire
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sablebroker7
Wedding:
6/11/2011
5.0/5.0
I had a very good experience here. I bought my wedding dress here. I walked in 10 minutes before closing and fell in love with two dresses that were floor samples.

The staff was polite and did not mind that I walked in right before closing. I also got a good deal on a dress since I bought the floor sample. I left happy.

A friend, a bride-to-be with high class standards, scoured bridal salons for months in search of the right shop and the right dress, and eventually bought her dress here. Shelley's helped her pick all of the customizations to her gown she wanted and she too had a great experience.

I have not experienced any negativities in this shop.
I had a very good experience here. I bought my wedding dress here. I walked in 10 minutes before closing and fell in love Read more...
I had a very good experience here. I bought my wedding dress here. I walked in 10 minutes before closing and fell in love with two dresses that were floor samples.

The staff was polite and did not mind that I walked in right before closing. I also got a good deal on a dress since I bought the floor sample. I left happy.

A friend, a bride-to-be with high class standards, scoured bridal salons for months in search of the right shop and the right dress, and eventually bought her dress here. Shelley's helped her pick all of the customizations to her gown she wanted and she too had a great experience.

I have not experienced any negativities in this shop. Read less
Services Used: Dress & Attire
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tastefulnanny
Wedding:
5/2/2011
5.0/5.0
Brides, mothers, bridesmaids and flower girls stop at this West Dundee shop for head-to-toe looks, including jewelry, veils and headpieces
Brides, mothers, bridesmaids and flower girls stop at this West Dundee shop for head-to-toe looks, including jewelry, Read more...
Brides, mothers, bridesmaids and flower girls stop at this West Dundee shop for head-to-toe looks, including jewelry, veils and headpieces Read less
Services Used: Dress & Attire
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VHoulton
Wedding:
4/17/2011
5.0/5.0
My bridesmaid found this store, and after looking at reviews I was hesitant to check it out. I hadn't had any luck at other stores (i'm very petitie, so dress shopping hasn't been my favorite part!) so figured I'd check it out. I can't stress this enough-- They have been NOTHING BUT WONDERFUL. They made me go from hating dress shopping to absolutely LOVING IT! I have went up there 3 times already (I wanted to show my mom and bridesmaids the dress) and they have been incredible every single time!

Not to mention their selection-- the store itself is small, but PACKED with so many different styles of dresses that I didn't see at the other stores!

On another side note, my dress came in 3 short months! I couldn't believe it ! They have gone above and beyond my expectations, and I couldn't be happier.

I love this little shop! You have to check them out!!
My bridesmaid found this store, and after looking at reviews I was hesitant to check it out. I hadn't had any luck at Read more...
My bridesmaid found this store, and after looking at reviews I was hesitant to check it out. I hadn't had any luck at other stores (i'm very petitie, so dress shopping hasn't been my favorite part!) so figured I'd check it out. I can't stress this enough-- They have been NOTHING BUT WONDERFUL. They made me go from hating dress shopping to absolutely LOVING IT! I have went up there 3 times already (I wanted to show my mom and bridesmaids the dress) and they have been incredible every single time!

Not to mention their selection-- the store itself is small, but PACKED with so many different styles of dresses that I didn't see at the other stores!

On another side note, my dress came in 3 short months! I couldn't believe it ! They have gone above and beyond my expectations, and I couldn't be happier.

I love this little shop! You have to check them out!! Read less
Services Used: Dress & Attire
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NicoleKaplan
Wedding:
4/14/2011
5.0/5.0
These girls are fantastic. They are very helpful and super patient. It was a bit far from home but their service and great attitude made it well worth it!
These girls are fantastic. They are very helpful and super patient. It was a bit far from home but their service and great Read more...
These girls are fantastic. They are very helpful and super patient. It was a bit far from home but their service and great attitude made it well worth it! Read less
Services Used: Dress & Attire
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CaitlynF
Wedding:
3/17/2011
5.0/5.0
This shop has great selection. If you want to high end quality, come to Shelley's Bridal. The staff is very friendly. They are very professional. They know how to treat brides, and pay so much attention to all the details. I read all the reviews. All those poor reviews must came from the Complete Bridal Salon. Come to Shelley's Bridal and find out yourself. Don't read all those previous bogus reviews from the owner of Complete Bridal Salon. Complete Bridal Salon is a new shop across from Shelley's. That new salon is only few months old and all they do is writing bogus reviews. Other services from Complete Bridal Salon are horrible. If you are looking for photography, videography, makeup, travels, go elsewhere.

I got my bridal gown at Shelley's. and I couldn't be happier. Shelley gave me fantastic price. They care about me as a person and truely want my wedding day to be flawless.
This shop has great selection. If you want to high end quality, come to Shelley's Bridal. The staff is very friendly. They Read more...
This shop has great selection. If you want to high end quality, come to Shelley's Bridal. The staff is very friendly. They are very professional. They know how to treat brides, and pay so much attention to all the details. I read all the reviews. All those poor reviews must came from the Complete Bridal Salon. Come to Shelley's Bridal and find out yourself. Don't read all those previous bogus reviews from the owner of Complete Bridal Salon. Complete Bridal Salon is a new shop across from Shelley's. That new salon is only few months old and all they do is writing bogus reviews. Other services from Complete Bridal Salon are horrible. If you are looking for photography, videography, makeup, travels, go elsewhere.

I got my bridal gown at Shelley's. and I couldn't be happier. Shelley gave me fantastic price. They care about me as a person and truely want my wedding day to be flawless. Read less
Services Used: Dress & Attire
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Patricia
Wedding:
2/14/2011
5.0/5.0
I am really surprised by the negative reviews for this place, I know each bride has their own experience and taste, so if you are a girl who prefers personable, laid back people, this shop is for you. I LOVED how Jasmine was not pushy and left me with many options. She was never sales-like, nor made me stay in a dress forever--that is one thing I can't stand when I have been places. If a dress is not me, I do not want to sit there discussing every little detail of the dress, I want to try on the next one! Jasmine let me do this and I tried on 5 dresses in less than a hour and even my sisters tried on 6 or so bridesmaid dresses in an hour.

I really enjoyed how it Shelley's gave off a family feel rather than a stuffy feel. They have a good selection of dresses and are decently priced. I cannot wait to go try on my dress for my Dad and purchase it!!!
I am really surprised by the negative reviews for this place, I know each bride has their own experience and taste, so if Read more...
I am really surprised by the negative reviews for this place, I know each bride has their own experience and taste, so if you are a girl who prefers personable, laid back people, this shop is for you. I LOVED how Jasmine was not pushy and left me with many options. She was never sales-like, nor made me stay in a dress forever--that is one thing I can't stand when I have been places. If a dress is not me, I do not want to sit there discussing every little detail of the dress, I want to try on the next one! Jasmine let me do this and I tried on 5 dresses in less than a hour and even my sisters tried on 6 or so bridesmaid dresses in an hour.

I really enjoyed how it Shelley's gave off a family feel rather than a stuffy feel. They have a good selection of dresses and are decently priced. I cannot wait to go try on my dress for my Dad and purchase it!!! Read less
Services Used: Dress & Attire
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ReneeMcKenzie
Wedding:
2/14/2011
5.0/5.0
What a wonderful salon!!! The staff is very welcoming and made me feel so comfortable!! Don't fall for the complaints, see for yourself! EVERY new bride just wants to be pampered on her special day and shelley's does a wonderful job!
What a wonderful salon!!! The staff is very welcoming and made me feel so comfortable!! Don't fall for the complaints, see Read more...
What a wonderful salon!!! The staff is very welcoming and made me feel so comfortable!! Don't fall for the complaints, see for yourself! EVERY new bride just wants to be pampered on her special day and shelley's does a wonderful job! Read less
Services Used: Dress & Attire
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VickyGilato
Wedding:
9/19/2010
5.0/5.0
Fantastic Customer Service My wedding is September 2010 and I went to several bridal salons searching for beautiful dresses for my bridesmaids. Every single salon disappointed me with their limited selections and lack of customer service skills. I was so overwhelmed and extremely worried because I was running out of time and energy. I decided to try Shelley's out and OMG!!! The entire staff at Shelley's Bridal were absolutely fantastic! I was a little skeptical after purchasing my bridesmaids gowns here because I ran across some distasteful reviews. I was reassured that an entire new staff was on board and that I would be pleased. Pleased is an understatement! They knocked my socks off with the timing of my order, the quality of the dresses, and the professionalism throughout the entire ordeal. I am so happy that I didn't let the negative reviews sway me away because I would have seriously missed out! I love this bridal salon and I will definitely reccommend to anyone planning a wedding!!!!!
Fantastic Customer Service My wedding is September 2010 and I went to several bridal salons searching for beautiful Read more...
Fantastic Customer Service My wedding is September 2010 and I went to several bridal salons searching for beautiful dresses for my bridesmaids. Every single salon disappointed me with their limited selections and lack of customer service skills. I was so overwhelmed and extremely worried because I was running out of time and energy. I decided to try Shelley's out and OMG!!! The entire staff at Shelley's Bridal were absolutely fantastic! I was a little skeptical after purchasing my bridesmaids gowns here because I ran across some distasteful reviews. I was reassured that an entire new staff was on board and that I would be pleased. Pleased is an understatement! They knocked my socks off with the timing of my order, the quality of the dresses, and the professionalism throughout the entire ordeal. I am so happy that I didn't let the negative reviews sway me away because I would have seriously missed out! I love this bridal salon and I will definitely reccommend to anyone planning a wedding!!!!! Read less
Services Used: Dress & Attire
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HollyHowardPatrick
Wedding:
9/19/2010
5.0/5.0
Fantastic Customer Service My wedding is September 2010 and I went to several bridal salons searching for beautiful dresses for my bridesmaids. Every single salon disappointed me with their limited selections and lack of customer service skills. I was so overwhelmed and extremely worried because I was running out of time and energy. I decided to try Shelley's out and OMG!!! The entire staff at Shelley's Bridal were absolutely fantastic! I was a little skeptical after purchasing my bridesmaids gowns here because I ran across some distasteful reviews. I was reassured that an entire new staff was on board and that I would be pleased. Pleased is an understatement! They knocked my socks off with the timing of my order, the quality of the dresses, and the professionalism throughout the entire ordeal. I am so happy that I didn't let the negative reviews sway me away because I would have seriously missed out! I love this bridal salon and I will definitely reccommend to anyone planning a wedding!!!!!
Fantastic Customer Service My wedding is September 2010 and I went to several bridal salons searching for beautiful Read more...
Fantastic Customer Service My wedding is September 2010 and I went to several bridal salons searching for beautiful dresses for my bridesmaids. Every single salon disappointed me with their limited selections and lack of customer service skills. I was so overwhelmed and extremely worried because I was running out of time and energy. I decided to try Shelley's out and OMG!!! The entire staff at Shelley's Bridal were absolutely fantastic! I was a little skeptical after purchasing my bridesmaids gowns here because I ran across some distasteful reviews. I was reassured that an entire new staff was on board and that I would be pleased. Pleased is an understatement! They knocked my socks off with the timing of my order, the quality of the dresses, and the professionalism throughout the entire ordeal. I am so happy that I didn't let the negative reviews sway me away because I would have seriously missed out! I love this bridal salon and I will definitely reccommend to anyone planning a wedding!!!!! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
5.0/5.0
I love this place. Its so nice and the upstairs alterations department is AMAZING! They made my dress fit like a glove. They were just amazing. My sister brought her dress there two years ago so I had to see if they could do the same for me. They were packed when we went but it didnt matter, we were taken care of and the dresses were so pretty and reasonable. Id go there for the best selection and value around the area. And I can't thank the alterations department enough. Truly talented woman up there.
I love this place. Its so nice and the upstairs alterations department is AMAZING! They made my dress fit like a glove. Read more...
I love this place. Its so nice and the upstairs alterations department is AMAZING! They made my dress fit like a glove. They were just amazing. My sister brought her dress there two years ago so I had to see if they could do the same for me. They were packed when we went but it didnt matter, we were taken care of and the dresses were so pretty and reasonable. Id go there for the best selection and value around the area. And I can't thank the alterations department enough. Truly talented woman up there. Read less
Services Used: Dress & Attire
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ChatKat
Wedding:
9/2/2010
5.0/5.0
What a wonderful salon!!! The staff is very welcoming and made me feel so comfortable!! Don't fall for the complaints, see for yourself! EVERY new bride just wants to be pampered on her special day and shelley's does a wonderful job!
What a wonderful salon!!! The staff is very welcoming and made me feel so comfortable!! Don't fall for the complaints, see Read more...
What a wonderful salon!!! The staff is very welcoming and made me feel so comfortable!! Don't fall for the complaints, see for yourself! EVERY new bride just wants to be pampered on her special day and shelley's does a wonderful job! Read less
Services Used: Dress & Attire
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TabbyBowman
Wedding:
6/11/2010
5.0/5.0
Everything I Needed! I'm not use to writing reviews online, but I figure I should start now. Shelley's Bridal doesn't deliver the experience the reviews paint. We had a wonderful experience at the salon. I purchased my bridal gown, bridesmaid dress, and veil at Shelley's. Every visit the girls have made me feel so special. I did take exactly 4 months for the bridesmaid dresses to get in, so I'm glad that we gave ourselves enough time to order. My mother wasn't ready and the consultants tried so hard to see if they could rush a dress, but it wasn't possible. I made an appointment at an expo with the salon, and was glad because they were busy that Saturday. They had run out of the Bridal Gift bags when I came for my first appointment but the girls were so nice to give me one when we were back for bridesmaid. My advice – give yourself enough time to order usually about 4-6 months, and make an appointment.
Everything I Needed! I'm not use to writing reviews online, but I figure I should start now. Shelley's Bridal doesn't Read more...
Everything I Needed! I'm not use to writing reviews online, but I figure I should start now. Shelley's Bridal doesn't deliver the experience the reviews paint. We had a wonderful experience at the salon. I purchased my bridal gown, bridesmaid dress, and veil at Shelley's. Every visit the girls have made me feel so special. I did take exactly 4 months for the bridesmaid dresses to get in, so I'm glad that we gave ourselves enough time to order. My mother wasn't ready and the consultants tried so hard to see if they could rush a dress, but it wasn't possible. I made an appointment at an expo with the salon, and was glad because they were busy that Saturday. They had run out of the Bridal Gift bags when I came for my first appointment but the girls were so nice to give me one when we were back for bridesmaid. My advice – give yourself enough time to order usually about 4-6 months, and make an appointment. Read less
Services Used: Dress & Attire
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RBwedding
Wedding:
4/17/2010
5.0/5.0
Easy to work with, everything was clear and simple. Very good service, very friendly.
Easy to work with, everything was clear and simple. Very good service, very friendly.
Easy to work with, everything was clear and simple. Very good service, very friendly. Read less
Services Used: Dress & Attire
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Mare
Wedding:
7/19/2008
5.0/5.0
These girls are fantastic. They are very helpful and super patient. It was a bit far from home but their service and great attitude made it well worth it!
These girls are fantastic. They are very helpful and super patient. It was a bit far from home but their service and great Read more...
These girls are fantastic. They are very helpful and super patient. It was a bit far from home but their service and great attitude made it well worth it! Read less
Services Used: Dress & Attire
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norab3
Wedding:
5/18/2008
5.0/5.0
Shelly's is a small boutique that strives to give every bride personalized attention. The consultants help you pull dresses and the merchandise arrives when promised. There is an alteration studio upstairs and a custom veil designer that comes in once a month. My dress is one of the most beautiful gowns I have seen and everyone thought it cost a fortune when it really did not. I had a custom veil made to compliment it and could not have been happier with the overall result.
Shelly's is a small boutique that strives to give every bride personalized attention. The consultants help you pull Read more...
Shelly's is a small boutique that strives to give every bride personalized attention. The consultants help you pull dresses and the merchandise arrives when promised. There is an alteration studio upstairs and a custom veil designer that comes in once a month. My dress is one of the most beautiful gowns I have seen and everyone thought it cost a fortune when it really did not. I had a custom veil made to compliment it and could not have been happier with the overall result. Read less
Services Used: Dress & Attire
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LilyWilliams
Wedding:
3/14/1988
5.0/5.0
So far so good as well I already purchased my dress before I saw these reviews. I've had a pleasant experience thus far. Never met Shelly. Little disappointed about not receiving a bag of goodies though. That sucks. Specially after 6 bridesmaids and a $900 dress. And the other girl bought nothing. Oh Well
So far so good as well I already purchased my dress before I saw these reviews. I've had a pleasant experience thus far. Read more...
So far so good as well I already purchased my dress before I saw these reviews. I've had a pleasant experience thus far. Never met Shelly. Little disappointed about not receiving a bag of goodies though. That sucks. Specially after 6 bridesmaids and a $900 dress. And the other girl bought nothing. Oh Well Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
4.9/5.0
I thought I had found some bridesmaid dresses I liked at a chain store, but then decided that they weren't really what I had in mind. I searched around online and found some Alfred Angelo dresses that I loved and gave the choice to bridesmaids, 3 wore one type of dress and 3 wore another (same material and color, just slightly different styles). So, I had found the dresses, but not the place to buy them! I called around and found out Shelley's Bridal had these styles, so while it was a little out of our way to drive there, we went with this place. They were very accommodating and helped us figure out everything with price and styles for each bridesmaid. The sales lady who helped us told us when there would be a discount on Alfred Angelo and we were able to lower the cost a bit for the dresses. They were very organized and helpful throughout our time working with them. I was also able to order extra material for the dresses when I found out one of my bridesmaids would be 6 months pregnant at the wedding. I would suggest ordering the dresses early. Ours came in within about 2 months I believe, but it is better to be safe than sorry! Anyways, very pleased with this store for bridesmaid dresses!
I thought I had found some bridesmaid dresses I liked at a chain store, but then decided that they weren't really what I Read more...
I thought I had found some bridesmaid dresses I liked at a chain store, but then decided that they weren't really what I had in mind. I searched around online and found some Alfred Angelo dresses that I loved and gave the choice to bridesmaids, 3 wore one type of dress and 3 wore another (same material and color, just slightly different styles). So, I had found the dresses, but not the place to buy them! I called around and found out Shelley's Bridal had these styles, so while it was a little out of our way to drive there, we went with this place. They were very accommodating and helped us figure out everything with price and styles for each bridesmaid. The sales lady who helped us told us when there would be a discount on Alfred Angelo and we were able to lower the cost a bit for the dresses. They were very organized and helpful throughout our time working with them. I was also able to order extra material for the dresses when I found out one of my bridesmaids would be 6 months pregnant at the wedding. I would suggest ordering the dresses early. Ours came in within about 2 months I believe, but it is better to be safe than sorry! Anyways, very pleased with this store for bridesmaid dresses! Read less
Services Used: Dress & Attire
Shelley's Bridal responded with the following comments:

Thank you for your review! We appreciate any feedback to help us better serve our clients! We are so grateful to hear that you had a great experience with us! We hope your wedding went wonderfully and wish you the best in your future!
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Anonymous
Wedding:
1+ year ago
4.9/5.0
Shelley's was very kind and knew what they were doing. My consultant was Jessica and she was so very friendly and knowledgeable of dresses and I told here what our price range was, what I was looking for and she delivered. The entire staff was great and this was the one and only shop I went to and found my dress!! Thank you!
Shelley's was very kind and knew what they were doing. My consultant was Jessica and she was so very friendly and Read more...
Shelley's was very kind and knew what they were doing. My consultant was Jessica and she was so very friendly and knowledgeable of dresses and I told here what our price range was, what I was looking for and she delivered. The entire staff was great and this was the one and only shop I went to and found my dress!! Thank you! Read less
Services Used: Dress & Attire
Shelley's Bridal responded with the following comments:

Thank you for your review! We appreciate any feedback to help better serve our clients. We hope your wedding went wonderfully and wish you the best in your future!
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steffieIU
Wedding:
4/17/2010
4.9/5.0
I had a great experience at Shelley's. It was the first and only place I went to get my dress. My consultant was Christina and she was great. She was honest about what looked good and what didn't and had me try on everything so I knew what would actually look good on and not just what I thought I liked. I didn't feel like they pressured me at all to buy my dress the first day and I got 20% off because I did! Shelley was in the salon as well and I ended up buying the 3rd dress I tried on, although I did try on like 15. My dress came in in 5 months and it fits perfectly. The only thing I didn't like is they convinced me to buy a slip which was like $80 and I don't need. But they took it back! Which I guess isn't typically their policy, but I really appreciated that they did. I would definitely recommend!
I had a great experience at Shelley's. It was the first and only place I went to get my dress. My consultant was Christina Read more...
I had a great experience at Shelley's. It was the first and only place I went to get my dress. My consultant was Christina and she was great. She was honest about what looked good and what didn't and had me try on everything so I knew what would actually look good on and not just what I thought I liked. I didn't feel like they pressured me at all to buy my dress the first day and I got 20% off because I did! Shelley was in the salon as well and I ended up buying the 3rd dress I tried on, although I did try on like 15. My dress came in in 5 months and it fits perfectly. The only thing I didn't like is they convinced me to buy a slip which was like $80 and I don't need. But they took it back! Which I guess isn't typically their policy, but I really appreciated that they did. I would definitely recommend! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
4.8/5.0
I loved my dress so Shelley's was perfect. I even recommended you to someone else who found their dream dress as well.
I loved my dress so Shelley's was perfect. I even recommended you to someone else who found their dream dress as well.
I loved my dress so Shelley's was perfect. I even recommended you to someone else who found their dream dress as well. Read less
Services Used: Dress & Attire
Shelley's Bridal responded with the following comments:

Thank you for your review! We appreciate any feedback to help better serve our clients. We hope your wedding went wonderfully and wish you the best in your future!
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Lauren
Wedding:
7/27/2013
4.8/5.0
Shelleys is a great place to buy your dress. The staff is extremely professional and very helpful. They were with me the whole way of the dress finding process. They listened and do not push me to get any particular dress. I highly recommend them.
Shelleys is a great place to buy your dress. The staff is extremely professional and very helpful. They were with me the Read more...
Shelleys is a great place to buy your dress. The staff is extremely professional and very helpful. They were with me the whole way of the dress finding process. They listened and do not push me to get any particular dress. I highly recommend them. Read less
Services Used: Dress & Attire
Shelley's Bridal responded with the following comments:

Thank you for your review! We appreciate any feedback to help better serve our clients. We hope your wedding went wonderfully and wish you the best in your future!
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Dana
Wedding:
6/8/2013
4.8/5.0
Great staff and wonderful owner! They helped with both mine and my sister's wedding and all dresses were perfect!
Great staff and wonderful owner! They helped with both mine and my sister's wedding and all dresses were perfect!
Great staff and wonderful owner! They helped with both mine and my sister's wedding and all dresses were perfect! Read less
Services Used: Dress & Attire
Shelley's Bridal responded with the following comments:

Thank you for your review! We appreciate any feedback to help better serve our clients. We hope your wedding went wonderfully and wish you the best in your future!
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Mary
Wedding:
7/23/2010
4.8/5.0
They were very helpful. Unfortunately I cannot remember the name of the girl who helped me. She was great!! Definitely call to make an appointment before you come in to look. I did, but others who were there when I was did not make an appointment and some of the staff was complaining. Plus I got preferred treatment since I made an appointment.

The only thing I was a little disappointed about was the sizing. She sized me and figured out what size dress I should order. At the last minute her manager stepped in and insisted that I order a size bigger, which I ended up doing. When the dress came in it was waaaay too big (I didn't loose weight either). I had it tailored, but a lot had to be taken in.
They were very helpful. Unfortunately I cannot remember the name of the girl who helped me. She was great!! Definitely Read more...
They were very helpful. Unfortunately I cannot remember the name of the girl who helped me. She was great!! Definitely call to make an appointment before you come in to look. I did, but others who were there when I was did not make an appointment and some of the staff was complaining. Plus I got preferred treatment since I made an appointment.

The only thing I was a little disappointed about was the sizing. She sized me and figured out what size dress I should order. At the last minute her manager stepped in and insisted that I order a size bigger, which I ended up doing. When the dress came in it was waaaay too big (I didn't loose weight either). I had it tailored, but a lot had to be taken in. Read less
Services Used: Dress & Attire
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Kim
Wedding:
6/28/2014
4.7/5.0
I purchased both my bridal gown and all of my bridesmaids dresses from Shelley's. I had an appointment (which is required), and brought several people with me. They were very accommodating and I felt like I was the only person there trying gowns on. I selected probably 40+ dresses and Christina grabbed a sample dress and added it to my dressing room. She let me know that she thought this might be exactly what I was looking for but never pressured me to try it on. This was the first dress I tried on and it ended up as my dream dress! I got my alterations elsewhere because their prices for alterations were very steep but after my gown was changed from a zipper to a corset it was my dream dress thanks to Christina.

I also showed up and they helped educate me on veils. I ended up having my veil made because their veil prices (like alterations) are very steep! The bridesmaids dresses came in approx. 4-5 weeks before expected which was extremely exciting!! They even gave us extra fabric swatches!

Shelley's did not get all 5's because two of my bridesmaids were measured IN STORE and they were measured wrong and required alterations to make the dress LARGER even though they had corset backs. Normally, most places recommended ordering the dresses larger (which they did for our phone order bridesmaids), but the dresses that were ordered by their measurements in store were too small. My girls were a little upset because they did not fit as measured originally. :-(

One of my bridesmaids got pregnant in the process of my wedding planning, and Shelley's even tried to order more material for her dress (as requested). They even tried to order me more fabric for my bridal gown so my dress could switch from a zip up to a corset back and called me back the same day with their findings! There were very quick in responding to all of our calls and questions. We would highly recommend them in the future-just be careful with who you have measure you in store!
I purchased both my bridal gown and all of my bridesmaids dresses from Shelley's. I had an appointment (which is Read more...
I purchased both my bridal gown and all of my bridesmaids dresses from Shelley's. I had an appointment (which is required), and brought several people with me. They were very accommodating and I felt like I was the only person there trying gowns on. I selected probably 40+ dresses and Christina grabbed a sample dress and added it to my dressing room. She let me know that she thought this might be exactly what I was looking for but never pressured me to try it on. This was the first dress I tried on and it ended up as my dream dress! I got my alterations elsewhere because their prices for alterations were very steep but after my gown was changed from a zipper to a corset it was my dream dress thanks to Christina.

I also showed up and they helped educate me on veils. I ended up having my veil made because their veil prices (like alterations) are very steep! The bridesmaids dresses came in approx. 4-5 weeks before expected which was extremely exciting!! They even gave us extra fabric swatches!

Shelley's did not get all 5's because two of my bridesmaids were measured IN STORE and they were measured wrong and required alterations to make the dress LARGER even though they had corset backs. Normally, most places recommended ordering the dresses larger (which they did for our phone order bridesmaids), but the dresses that were ordered by their measurements in store were too small. My girls were a little upset because they did not fit as measured originally. :-(

One of my bridesmaids got pregnant in the process of my wedding planning, and Shelley's even tried to order more material for her dress (as requested). They even tried to order me more fabric for my bridal gown so my dress could switch from a zip up to a corset back and called me back the same day with their findings! There were very quick in responding to all of our calls and questions. We would highly recommend them in the future-just be careful with who you have measure you in store! Read less
Services Used: Dress & Attire
Shelley's Bridal responded with the following comments:

Thank you for your review! We appreciate any feedback to help us better serve our clients. We hope your wedding went wonderfully and wish you the best in your future!
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Laurel
Wedding:
4/5/2014
4.6/5.0
I bought my wedding dress at Shelley's and my experience was wonderful! The dress I ended up getting was the first one I tried on and they told me no one else had even tried it on yet because it was a new arrival. The dress came off the mannequin in the window and I thought it was great that they were able to quickly get it off there for me to try on. They were very accomodating and my consultant Jessica was nice, funny, and made me very comfortable during my experience. They did not pressure me to buy my dress that day, they were not rude at all like I experienced at some other bridal salons; and I thought it was very cute that I got a thank you note in the mail from my consultant the week after purchasing my gown! Would definitely recommend them!!
I bought my wedding dress at Shelley's and my experience was wonderful! The dress I ended up getting was the first one I Read more...
I bought my wedding dress at Shelley's and my experience was wonderful! The dress I ended up getting was the first one I tried on and they told me no one else had even tried it on yet because it was a new arrival. The dress came off the mannequin in the window and I thought it was great that they were able to quickly get it off there for me to try on. They were very accomodating and my consultant Jessica was nice, funny, and made me very comfortable during my experience. They did not pressure me to buy my dress that day, they were not rude at all like I experienced at some other bridal salons; and I thought it was very cute that I got a thank you note in the mail from my consultant the week after purchasing my gown! Would definitely recommend them!! Read less
Services Used: Dress & Attire
Shelley's Bridal responded with the following comments:

Thank you for your review! We appreciate any feedback to help better serve our clients. We hope your wedding went wonderfully and wish you the best in your future!
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Anonymous
Wedding:
Recently Married
4.6/5.0
I had a great experience when purchasing my dress at Shelley's Bridal. My dress arrived sooner than expected and everyone there was extremely helpful and got back to me very promptly when I called with questions. I live in Missouri but made the trip to Chicago (also where my parents live) just to purchase my dress and get my alterations done there. I would definitely recommend this shop to friends.
I had a great experience when purchasing my dress at Shelley's Bridal. My dress arrived sooner than expected and everyone Read more...
I had a great experience when purchasing my dress at Shelley's Bridal. My dress arrived sooner than expected and everyone there was extremely helpful and got back to me very promptly when I called with questions. I live in Missouri but made the trip to Chicago (also where my parents live) just to purchase my dress and get my alterations done there. I would definitely recommend this shop to friends. Read less
Services Used: Dress & Attire
Shelley's Bridal responded with the following comments:

Thank you for your review! We appreciate any feedback to help better serve our clients. We hope your wedding went wonderfully and wish you the best in your future!
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Erica
Wedding:
9/8/2006
4.6/5.0
They were able to have the dress made to fit me (the top was a size 8 and the bottom was a 10, but it was all one dress) because they researched with the designer. I ordered my dress in November 2005, but didn't get married until September 2006 & they were willing to store the dress for me in their temperature controlled basement. I received multiple compliments on my dress & was glad to tell them where I found it!
Also, Shelley was willing to lower the price for us when we showed her we found it cheaper somewhere else.
My only snag was they measured me for my hollow-to-hem with the wrong slip on, so my dress wasn't as full as I wanted it to be (I could've gone with the fuller slip, but then the dress would've been too short).
They were able to have the dress made to fit me (the top was a size 8 and the bottom was a 10, but it was all one dress) Read more...
They were able to have the dress made to fit me (the top was a size 8 and the bottom was a 10, but it was all one dress) because they researched with the designer. I ordered my dress in November 2005, but didn't get married until September 2006 & they were willing to store the dress for me in their temperature controlled basement. I received multiple compliments on my dress & was glad to tell them where I found it!
Also, Shelley was willing to lower the price for us when we showed her we found it cheaper somewhere else.
My only snag was they measured me for my hollow-to-hem with the wrong slip on, so my dress wasn't as full as I wanted it to be (I could've gone with the fuller slip, but then the dress would've been too short). Read less
Services Used: Dress & Attire
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Susie
Wedding:
9/29/2012
4.0/5.0
I bought my wedding gown from here. It was actually a sample so I got a good price out of it. Everyone loved my dress! They also have a professional alteration upstairs who did a wonderful job on my dress. Thank you Thu! It fitted well!
I bought my wedding gown from here. It was actually a sample so I got a good price out of it. Everyone loved my dress! Read more...
I bought my wedding gown from here. It was actually a sample so I got a good price out of it. Everyone loved my dress! They also have a professional alteration upstairs who did a wonderful job on my dress. Thank you Thu! It fitted well! Read less
Services Used: Dress & Attire
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KatieDan
Wedding:
9/18/2010
3.7/5.0
Shelley's Bridal was a mixed experience for me. My first time there was great! I loved my consultant and I loved my dress!! But when I came back, my consultant "no longer worked there" and I didn't find anyone that did work there quite as helpful. Then I had some issues with the ordering of my bridesmaids dresses and the ladies at Shelley's weren't very good about calling me back. I also think that Shelley's is a bit overpriced. Their seamstress, Thu, is really good though. She did a great job on my gown.
Shelley's Bridal was a mixed experience for me. My first time there was great! I loved my consultant and I loved my Read more...
Shelley's Bridal was a mixed experience for me. My first time there was great! I loved my consultant and I loved my dress!! But when I came back, my consultant "no longer worked there" and I didn't find anyone that did work there quite as helpful. Then I had some issues with the ordering of my bridesmaids dresses and the ladies at Shelley's weren't very good about calling me back. I also think that Shelley's is a bit overpriced. Their seamstress, Thu, is really good though. She did a great job on my gown. Read less
Services Used: Dress & Attire
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Lauren
Wedding:
5/19/2012
3.3/5.0
Although I got the dress of my dreams here, I wasn't super impressed with their customer service. Whenever I called it seemed like I was bothering them. It seemed as if once I purchased my dress, they didn't care to be super helpful. They do have a nice selection (not super overwhelming) of upscale dresses.
Although I got the dress of my dreams here, I wasn't super impressed with their customer service. Whenever I called it Read more...
Although I got the dress of my dreams here, I wasn't super impressed with their customer service. Whenever I called it seemed like I was bothering them. It seemed as if once I purchased my dress, they didn't care to be super helpful. They do have a nice selection (not super overwhelming) of upscale dresses. Read less
Services Used: Dress & Attire
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Lindsay
Wedding:
7/27/2008
3.3/5.0
I had a couple problems with Shelley's (forgot to order my slip, problem with the hem of the dress), but they took care of it. In the end, I was very pleased with their service and my gown and alterations turned out great. I enjoyed getting my dress from a smaller boutique like Shelley's because it had better service than a large store.
I had a couple problems with Shelley's (forgot to order my slip, problem with the hem of the dress), but they took care of Read more...
I had a couple problems with Shelley's (forgot to order my slip, problem with the hem of the dress), but they took care of it. In the end, I was very pleased with their service and my gown and alterations turned out great. I enjoyed getting my dress from a smaller boutique like Shelley's because it had better service than a large store. Read less
Services Used: Dress & Attire
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Private User
Wedding:
10/25/2013
3.0/5.0
Although Shelley's Bridal would benefit from some much needed upgrading in terms of space, ambiance, appearance, quality of appointment and general environment, my overall experience was amazing because of my sales representative, Natalie. From the first appointment throughout all of my fittings, Natalie was attentive and amazing to work with. She even sent me the sweetest handwritten note after buying my dress that really made my day.

I did find my perfect dress at Shelley's, and if you're looking at Maggie Sottero dresses, this is a great place to start; they have a huge selection.

Again, Shelley's would be a much better experience if it were a higher quality salon where each bride received a space for her and her guests to try on dresses and a more one-on-one special appointment. However, Natalie's customer service set this place apart from others.
Although Shelley's Bridal would benefit from some much needed upgrading in terms of space, ambiance, appearance, quality Read more...
Although Shelley's Bridal would benefit from some much needed upgrading in terms of space, ambiance, appearance, quality of appointment and general environment, my overall experience was amazing because of my sales representative, Natalie. From the first appointment throughout all of my fittings, Natalie was attentive and amazing to work with. She even sent me the sweetest handwritten note after buying my dress that really made my day.

I did find my perfect dress at Shelley's, and if you're looking at Maggie Sottero dresses, this is a great place to start; they have a huge selection.

Again, Shelley's would be a much better experience if it were a higher quality salon where each bride received a space for her and her guests to try on dresses and a more one-on-one special appointment. However, Natalie's customer service set this place apart from others. Read less
Services Used: Dress & Attire
Shelley's Bridal responded with the following comments:

Thank you for your review! We appreciate any feedback to help better serve our clients. We hope your wedding went wonderfully and wish you the best in your future!
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Cathy
Wedding:
4/18/2009
3.0/5.0
We found a beautful dress and when we came back to purchase it 3 weeks later the price went up significantly. I appreciated the fact that Shelly was willing to negotiate the price. One problem though was that the sample dress fit absolutely perfect, but when we ordered that size the dress was way too big and needed major alterations. Had they suggested we get the hollow to hem it would have been perfect but we had never heard of that and it wouldn't have crossed our mind. We need the expertise that was not there. The alterations lady was very good but it cost us 1/3 the cost of the dress by the time we were done.
We found a beautful dress and when we came back to purchase it 3 weeks later the price went up significantly. I Read more...
We found a beautful dress and when we came back to purchase it 3 weeks later the price went up significantly. I appreciated the fact that Shelly was willing to negotiate the price. One problem though was that the sample dress fit absolutely perfect, but when we ordered that size the dress was way too big and needed major alterations. Had they suggested we get the hollow to hem it would have been perfect but we had never heard of that and it wouldn't have crossed our mind. We need the expertise that was not there. The alterations lady was very good but it cost us 1/3 the cost of the dress by the time we were done. Read less
Services Used: Dress & Attire
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Jennifer
Wedding:
10/1/2010
2.2/5.0
The first time we went to Shelley's they treated us like royalty. After I purchased my dress it was a different story. They were very rude and unprofessional. I never got my alterations done there because they wanted to charge $250 for something that actually ended up costing me $40. My Mom fell in love with a dress there and we actually found the same exact dress at Bella Bridal (amazing wish I went here first) in St Charles for $200 cheaper. The only good thing was that my dress came in quicker than they originally said
The first time we went to Shelley's they treated us like royalty. After I purchased my dress it was a different story. Read more...
The first time we went to Shelley's they treated us like royalty. After I purchased my dress it was a different story. They were very rude and unprofessional. I never got my alterations done there because they wanted to charge $250 for something that actually ended up costing me $40. My Mom fell in love with a dress there and we actually found the same exact dress at Bella Bridal (amazing wish I went here first) in St Charles for $200 cheaper. The only good thing was that my dress came in quicker than they originally said Read less
Services Used: Dress & Attire
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Holly
Wedding:
6/7/2008
1.6/5.0
I absolutely would advise against buying from Shelley's. I had a horrible experience with them through the whole process. I ordered my own dress, as well as bridesmaids, mother of the bride, and flowergirl dresses from them. I also had my alterations done there and bought other misc. stuff like champagne flutes. You would think they would be a little more courteous considering how much business we were giving them, but they treated us like dirt every time we were in there or on the phone. At one point, they could not find my wedding dress and told me "well I don't know what to tell you". I measured the length of one of the vails in the store and they accused us of stealing someones design. I was mortified.
I absolutely would advise against buying from Shelley's. I had a horrible experience with them through the whole process. Read more...
I absolutely would advise against buying from Shelley's. I had a horrible experience with them through the whole process. I ordered my own dress, as well as bridesmaids, mother of the bride, and flowergirl dresses from them. I also had my alterations done there and bought other misc. stuff like champagne flutes. You would think they would be a little more courteous considering how much business we were giving them, but they treated us like dirt every time we were in there or on the phone. At one point, they could not find my wedding dress and told me "well I don't know what to tell you". I measured the length of one of the vails in the store and they accused us of stealing someones design. I was mortified. Read less
Services Used: Dress & Attire
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Ashley
Wedding:
5/30/2009
0.4/5.0
On my first foray into wedding dress shopping I stopped into Shelly's Bridal, being as it was the closest store I knew of.

I was greeted by one of the sales ladies who was VERY nice. She explained that the dresses were simply samples and they were able to order different sizes and colors (if available).

Looking through the dresses there was an insane amount of variety, from flapper style, to big poufy princess dresses, they had it all.

I explained to the 1st sales lady that this was my first time shopping and I was nervous, and she was very kind. She set me up with a fitting room and helped me and my family look for dresses.

Soon, however, sales lady 1 was STEAMROLLED by sales lady 2, who came by and absolutely took over. She started off by telling my mom that a dress she selected was ugly, and then proceeded to select and uglier one. Once she entered the picture, the entire situation became stressful.

I found two dresses that I really liked, and sales lady 2 informed me that I really needed to buy one of them today (regardless of the fact that I told both of them that this was my first time out, I was just starting and probably not going to buy) because those were one and only dresses. She kept pressuring me into buying, so much so that I began to believe that there were only ONE of those dresses.

I soon realized that these are clearly samples, as most of them were covered in makeup, had broken zippers and were really shabby. No respectable bridal boutique would sell a dress in that condition.

At the end of my session, sales lady 2 asked me to come to the counter to fill out my information, I went alone and she lowered her voice and proceeded to scold me for not having an appointment. She told me that I would never get into other bridal salons unless I had an appointment.

I would have had no problem if EITHER of the sales ladies, right off the bat, had said "you can browse, but you cannot try on without an appointment" But to reprimand me, after being incredibly rude, and condescending was too much.

I had no plans to return to Shelley's...unfortunately, I did and I bought my dress there.
But I still HATE the place. Customer service isn't their thing.

First time we didn't have appointment, this time we made one, specifically to try on a Maggie Sottero (Sonya) gown. The only salesperson I talked to was actually Shelley, who was VERY nice, but VERY distracted.
However, I am giving Shelley's a get-out-of-jail-free card because the day after, they were doing a runway show...or something.

The other girls in the shop, receptionists, assistants, whoever else worked there were SUPER nice. Many of them went out of their way to tell me how beautiful the dress looked on me, asking my plans for my hair. Many of them even made these comments after I had changed back into my street clothes.

At the time of purchase, I was told that I would have my dress in three months. Those thee months came and went

I bought my dress there in LATE June. I bought it there because it was one of the closest place to my mom's house, and they had my dress.

When I called to see if the dress had arrived in October, I found out my dress isn't supposed to SHIP until February 13th. My wedding was May 30th.

Overall, dealing with Shelley's was an unpleasant experience. As soon as my dress arrived I left and never looked back. Look elsewhere for your dress ladies
On my first foray into wedding dress shopping I stopped into Shelly's Bridal, being as it was the closest store I knew Read more...
On my first foray into wedding dress shopping I stopped into Shelly's Bridal, being as it was the closest store I knew of.

I was greeted by one of the sales ladies who was VERY nice. She explained that the dresses were simply samples and they were able to order different sizes and colors (if available).

Looking through the dresses there was an insane amount of variety, from flapper style, to big poufy princess dresses, they had it all.

I explained to the 1st sales lady that this was my first time shopping and I was nervous, and she was very kind. She set me up with a fitting room and helped me and my family look for dresses.

Soon, however, sales lady 1 was STEAMROLLED by sales lady 2, who came by and absolutely took over. She started off by telling my mom that a dress she selected was ugly, and then proceeded to select and uglier one. Once she entered the picture, the entire situation became stressful.

I found two dresses that I really liked, and sales lady 2 informed me that I really needed to buy one of them today (regardless of the fact that I told both of them that this was my first time out, I was just starting and probably not going to buy) because those were one and only dresses. She kept pressuring me into buying, so much so that I began to believe that there were only ONE of those dresses.

I soon realized that these are clearly samples, as most of them were covered in makeup, had broken zippers and were really shabby. No respectable bridal boutique would sell a dress in that condition.

At the end of my session, sales lady 2 asked me to come to the counter to fill out my information, I went alone and she lowered her voice and proceeded to scold me for not having an appointment. She told me that I would never get into other bridal salons unless I had an appointment.

I would have had no problem if EITHER of the sales ladies, right off the bat, had said "you can browse, but you cannot try on without an appointment" But to reprimand me, after being incredibly rude, and condescending was too much.

I had no plans to return to Shelley's...unfortunately, I did and I bought my dress there.
But I still HATE the place. Customer service isn't their thing.

First time we didn't have appointment, this time we made one, specifically to try on a Maggie Sottero (Sonya) gown. The only salesperson I talked to was actually Shelley, who was VERY nice, but VERY distracted.
However, I am giving Shelley's a get-out-of-jail-free card because the day after, they were doing a runway show...or something.

The other girls in the shop, receptionists, assistants, whoever else worked there were SUPER nice. Many of them went out of their way to tell me how beautiful the dress looked on me, asking my plans for my hair. Many of them even made these comments after I had changed back into my street clothes.

At the time of purchase, I was told that I would have my dress in three months. Those thee months came and went

I bought my dress there in LATE June. I bought it there because it was one of the closest place to my mom's house, and they had my dress.

When I called to see if the dress had arrived in October, I found out my dress isn't supposed to SHIP until February 13th. My wedding was May 30th.

Overall, dealing with Shelley's was an unpleasant experience. As soon as my dress arrived I left and never looked back. Look elsewhere for your dress ladies Read less
Services Used: Dress & Attire
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uchigal
Wedding:
7/18/2009
0.1/5.0
I bought my dress at a sample sale, and that is the only reason I would have come here. They gave me a hard sale, and implied that the dress I wanted would be too expensive for me. I'm glad I didn't order my dress from them, though, because I ordered my slip through them, and it took them six months to get it in, which seemed a bit ridiculous. It wasn't a special order size or anything. They told me it would take 6-8 weeks. I called them every week after 10 weeks, and they kept telling me that it would be in "next week" or "soon". Shelley is supposed to be in between noon and 4 pm, but multiple times when I'd call between those hours and ask to speak to her, I would be told that she "had just stepped out" and that she would call me right back, but I wouldn't get a call back, or I would hours or days later. It was such a frustrating experience. Then when I went to pick up my slip finally (they didn't call me when it came it, I had to call them, and have them tell me "oh yeah, it's in"), it took them forever to find it, they had to ask me multiple times what size I had ordered (shouldn't they know it?) and finally Shelley found it, and told me as she was giving it to me that "it's a different style than the one you originally ordered." And it wasn't a different style than I had ordered, but if it were, I would think it would be more appropriate and professional to call me and tell me that some time around when it was ordered, not when I'm there to pick it up. I would recommend avoiding this place if you can.
I bought my dress at a sample sale, and that is the only reason I would have come here. They gave me a hard sale, and Read more...
I bought my dress at a sample sale, and that is the only reason I would have come here. They gave me a hard sale, and implied that the dress I wanted would be too expensive for me. I'm glad I didn't order my dress from them, though, because I ordered my slip through them, and it took them six months to get it in, which seemed a bit ridiculous. It wasn't a special order size or anything. They told me it would take 6-8 weeks. I called them every week after 10 weeks, and they kept telling me that it would be in "next week" or "soon". Shelley is supposed to be in between noon and 4 pm, but multiple times when I'd call between those hours and ask to speak to her, I would be told that she "had just stepped out" and that she would call me right back, but I wouldn't get a call back, or I would hours or days later. It was such a frustrating experience. Then when I went to pick up my slip finally (they didn't call me when it came it, I had to call them, and have them tell me "oh yeah, it's in"), it took them forever to find it, they had to ask me multiple times what size I had ordered (shouldn't they know it?) and finally Shelley found it, and told me as she was giving it to me that "it's a different style than the one you originally ordered." And it wasn't a different style than I had ordered, but if it were, I would think it would be more appropriate and professional to call me and tell me that some time around when it was ordered, not when I'm there to pick it up. I would recommend avoiding this place if you can. Read less
Services Used: Dress & Attire
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Ashley
Wedding:
7/14/2007
0.0/5.0
Awful! Accused my friends of being lazy and tried to make slow orders look like my bridesmaids' fault. Rude and untrustworthy. HATED THEM!
Awful! Accused my friends of being lazy and tried to make slow orders look like my bridesmaids' fault. Rude and Read more...
Awful! Accused my friends of being lazy and tried to make slow orders look like my bridesmaids' fault. Rude and untrustworthy. HATED THEM! Read less
Services Used: Dress & Attire

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