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(7)

Sheraton Hotel & Suites

Cuyahoga Falls

LOCATION

cuyahoga falls, US
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Wedding Venue

REVIEWS

4.4
out of 5.0
4.6/5.0
4.4/5.0
4.3/5.0
4.1/5.0
4.4/5.0
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Jenna
Wedding:
10/13/2012
5.0/5.0
(We had our reception here only, not the ceremony.) The team at the Sheraton was absolutely amazing. I was blown away by the level of their communication, their service, and how much effort they put into making our wedding reception an amazing celebration.

I was able to deliver box loads of personal decorations to them the day before the wedding, and they set up so much stuff for us. Then they boxed everything up at the end of the night and delivered it to our room (the complimentary, two-floor king suite), including our gifts. We didn't have to lift a finger. They also had some of their own decorations that they offer if you would like to use what they have (no charge). Everything is included in the price they give you per head, and there are zero extra fees, which I find to be amazingly transparent and I was so grateful we didn't have any surprise fees lumped onto our total. Oh, and we got four different dishes for our plated dinner, which is more than the other venues we saw, and the food was all amazing.

You won't get any points for originality in a hotel ballroom, but it's so worth it to have an elegant wedding where everything went right because of how experienced the staff is.
(We had our reception here only, not the ceremony.) The team at the Sheraton was absolutely amazing. I was blown away by Read more...
(We had our reception here only, not the ceremony.) The team at the Sheraton was absolutely amazing. I was blown away by the level of their communication, their service, and how much effort they put into making our wedding reception an amazing celebration.

I was able to deliver box loads of personal decorations to them the day before the wedding, and they set up so much stuff for us. Then they boxed everything up at the end of the night and delivered it to our room (the complimentary, two-floor king suite), including our gifts. We didn't have to lift a finger. They also had some of their own decorations that they offer if you would like to use what they have (no charge). Everything is included in the price they give you per head, and there are zero extra fees, which I find to be amazingly transparent and I was so grateful we didn't have any surprise fees lumped onto our total. Oh, and we got four different dishes for our plated dinner, which is more than the other venues we saw, and the food was all amazing.

You won't get any points for originality in a hotel ballroom, but it's so worth it to have an elegant wedding where everything went right because of how experienced the staff is. Read less
Services Used: Wedding Venue
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Alaina
Wedding:
5/26/2012
4.8/5.0
The staff was great. From the time I booked the hotel for my reception to even after the wedding it all went well. The day of some how the candles that were going to be used in the centerpieces were miss placed by someone at the front desk, the coordinator went out and bought new ones to be sure we had everything we wanted. They gave my husband and I our food early to be sure we ate. Everything was perfect. The coordinator answered all my questions very quickly. They are a little pricey, but everyone had a great time and the food was great. All I can say is FABULOUS! Love that staff!
The staff was great. From the time I booked the hotel for my reception to even after the wedding it all went well. The day Read more...
The staff was great. From the time I booked the hotel for my reception to even after the wedding it all went well. The day of some how the candles that were going to be used in the centerpieces were miss placed by someone at the front desk, the coordinator went out and bought new ones to be sure we had everything we wanted. They gave my husband and I our food early to be sure we ate. Everything was perfect. The coordinator answered all my questions very quickly. They are a little pricey, but everyone had a great time and the food was great. All I can say is FABULOUS! Love that staff! Read less
Services Used: Wedding Venue
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Latika
Wedding:
10/15/2011
5.0/5.0
From the moment I went to my first bridal show at the Sheraton, I knew without hesistation that it would be the place for my reception. I put all my trust in Sherton Suites Akron/Cuyahoga Falls and they DELIVERED!!!
From the moment I went to my first bridal show at the Sheraton, I knew without hesistation that it would be the place for Read more...
From the moment I went to my first bridal show at the Sheraton, I knew without hesistation that it would be the place for my reception. I put all my trust in Sherton Suites Akron/Cuyahoga Falls and they DELIVERED!!! Read less
Services Used: Wedding Venue
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cynthia
Wedding:
8/13/2011
2.9/5.0
We had our wedding at this location in August! It is a beautiful venue. However Jamie ended up leaving right before my event and it caused quite the confusion for myself. I was being stringed along every wich way and could not get answers for DAYS! I even went over certain things with people then I had to repeat myself again to someone else. The food was AMAZING! However customer service not so good. Bottom line they promised big things and didn't deliver.
We had our wedding at this location in August! It is a beautiful venue. However Jamie ended up leaving right before my Read more...
We had our wedding at this location in August! It is a beautiful venue. However Jamie ended up leaving right before my event and it caused quite the confusion for myself. I was being stringed along every wich way and could not get answers for DAYS! I even went over certain things with people then I had to repeat myself again to someone else. The food was AMAZING! However customer service not so good. Bottom line they promised big things and didn't deliver. Read less
Services Used: Wedding Venue
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evildiva
Wedding:
6/4/2011
5.0/5.0
Our daughter's wedding was held on the deck of the Sheraton, Cuyahoga Falls....it was great! Jamie worked with us for 6 months; super responsive! Even when the forecast called for storms and there were 2 other weddings there, at the same time, she scrambled with us. The vows went off without a hitch, 10 minutes before the rain. Could not ask for anyone better!!! Thanks Jamie, you're the best!!!
Our daughter's wedding was held on the deck of the Sheraton, Cuyahoga Falls....it was great! Jamie worked with us for 6 Read more...
Our daughter's wedding was held on the deck of the Sheraton, Cuyahoga Falls....it was great! Jamie worked with us for 6 months; super responsive! Even when the forecast called for storms and there were 2 other weddings there, at the same time, she scrambled with us. The vows went off without a hitch, 10 minutes before the rain. Could not ask for anyone better!!! Thanks Jamie, you're the best!!! Read less
Services Used: Wedding Venue
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lj1225
Wedding:
10/11/2009
4.6/5.0
We recently had our wedding and reception here and overall it was wonderful. Janet was the event planner who we started with and she was WONDERFUL. Unfortunately she took another job the month before the wedding. She did a great job of coordinating everything and leaving all the details for the people who would be handling the wedding and reception. We were not very pleased with her replacement ... poor attitude, maybe it was just defensive since she knew she was following a GREAT ACT. Fortunately we had to deal with her very little ... the office manager and the banquet manager did a great job. The other people were all great, especially the day of the wedding. It was a bit disappointing that we couldn't keep some of the left over food and we also had some disappointment over the fact that the new event planner wasn't as flexible. The venue is very lovely and hopefully the new event planner will not have an attitude with new clients.
We recently had our wedding and reception here and overall it was wonderful. Janet was the event planner who we started Read more...
We recently had our wedding and reception here and overall it was wonderful. Janet was the event planner who we started with and she was WONDERFUL. Unfortunately she took another job the month before the wedding. She did a great job of coordinating everything and leaving all the details for the people who would be handling the wedding and reception. We were not very pleased with her replacement ... poor attitude, maybe it was just defensive since she knew she was following a GREAT ACT. Fortunately we had to deal with her very little ... the office manager and the banquet manager did a great job. The other people were all great, especially the day of the wedding. It was a bit disappointing that we couldn't keep some of the left over food and we also had some disappointment over the fact that the new event planner wasn't as flexible. The venue is very lovely and hopefully the new event planner will not have an attitude with new clients. Read less
Services Used: Wedding Venue
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andie
Wedding:
9/26/2009
3.3/5.0
I found that the outside of the Hotel is beautiful place to get married. The do offer a rainy day room also which I had to use. It is a little pricy. The inside room istn't worth the money you paid for the outside. I was very dissappointed in that. They offer nothing back either. So check the fine print closely to see the different priced places. They changed to a new wedding planner and she is not very good leave she may be new but she messed alot of things up for me. So overall experience with them is beautiful place bad wedding planner. Not worth the money.
I found that the outside of the Hotel is beautiful place to get married. The do offer a rainy day room also which I had to Read more...
I found that the outside of the Hotel is beautiful place to get married. The do offer a rainy day room also which I had to use. It is a little pricy. The inside room istn't worth the money you paid for the outside. I was very dissappointed in that. They offer nothing back either. So check the fine print closely to see the different priced places. They changed to a new wedding planner and she is not very good leave she may be new but she messed alot of things up for me. So overall experience with them is beautiful place bad wedding planner. Not worth the money. Read less
Services Used: Wedding Venue
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