130x130 sq 1372453603343 sheraton

Sheraton Universal Hotel

Universal City , CA

LOCATION

333 Universal Hollywood Drive
Universal City, CA 91608 US

PHONE

818-980-1212

WEBSITE

View website
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Wedding Venue

REVIEWS

4.7
out of 5.0
4.7/5.0
4.7/5.0
4.7/5.0
4.6/5.0
4.7/5.0
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Private User
Wedding:
10/19/2013
4.6/5.0
I had to write a review because the Starview Room is simply STUNNING. I had so many people ask me where my wedding was after I posted pictures on facebook because they thought it looked incredible! So many people that night and that weekend told me how amazing the hotel was as well. In that room you get a near 360 degree view of the Los Angeles area in this view and at night, with the lights, its just beautiful and is captured in nearly every picture. This, combined with the chandelier's in the room just sparkled and lit up again in every picture that I have and when I walked in the room that night it was the most beautiful I had ever seen it. Suddenly I realized that the centerpieces didn't matter, that the uplights I had paid a ton of money to place all around the room on the curtains probably didn't need to be there. The room is stunning all on its own and the whole hotel is just wonderful. Gotta upgrade to the large VIP suite for getting ready because the suite they give you is just too small for all 7 of my bridesmaids to get ready in. I gave a few points off for responsiveness because the catering manager Steve is a little tough to get a hold of. He is minimally responsive to email, but will pick up his phone during business hours. I found these problems resolved more or less as the wedding approached and he was otherwise very nice and easy to work with. My guests had a blast, and this venue is simply beautiful. My husband and I missed the cocktail hour and the caterer saved some appetizers for us and gave them to us at our table. The food was great. The open bar was AWESOME and they let you take shots (I promise I'm much more classy than that may seem).. I've been to many weddings where the open bar doesn't allow shots, but not mine! It was amazing, and I think I may have had 1 too many courtesy of my drunkenly grateful friends and family.
I had to write a review because the Starview Room is simply STUNNING. I had so many people ask me where my wedding was Read more...
I had to write a review because the Starview Room is simply STUNNING. I had so many people ask me where my wedding was after I posted pictures on facebook because they thought it looked incredible! So many people that night and that weekend told me how amazing the hotel was as well. In that room you get a near 360 degree view of the Los Angeles area in this view and at night, with the lights, its just beautiful and is captured in nearly every picture. This, combined with the chandelier's in the room just sparkled and lit up again in every picture that I have and when I walked in the room that night it was the most beautiful I had ever seen it. Suddenly I realized that the centerpieces didn't matter, that the uplights I had paid a ton of money to place all around the room on the curtains probably didn't need to be there. The room is stunning all on its own and the whole hotel is just wonderful. Gotta upgrade to the large VIP suite for getting ready because the suite they give you is just too small for all 7 of my bridesmaids to get ready in. I gave a few points off for responsiveness because the catering manager Steve is a little tough to get a hold of. He is minimally responsive to email, but will pick up his phone during business hours. I found these problems resolved more or less as the wedding approached and he was otherwise very nice and easy to work with. My guests had a blast, and this venue is simply beautiful. My husband and I missed the cocktail hour and the caterer saved some appetizers for us and gave them to us at our table. The food was great. The open bar was AWESOME and they let you take shots (I promise I'm much more classy than that may seem).. I've been to many weddings where the open bar doesn't allow shots, but not mine! It was amazing, and I think I may have had 1 too many courtesy of my drunkenly grateful friends and family. Read less
Services Used: Wedding Venue
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Tammy
Wedding:
2/26/2012
4.0/5.0
The StarView Ballroom is absolutely stunning!! It has a breathtaking 360 degree view of the San Fernando Valley because it's on the top most level of the hotel and the actual ballroom has a warm, inviting, comfortable, and elegant altmosphere. I knew from day one that's where I wanted to get married. I looked at no other venue. The food was AMAZING! I was skeptical at first, I have to be honest. However, after menu sampling, I have never tasted such delicious food from a hotel before, especially, when being prepared for a rather large crowd. Overall, I absolutely loved my ceremony and reception being held at the Sheraton Universal. No regrets about my choice whatsoever. Whatever I may have felt they lacked in quality of service they compensated for in professionalism.
The StarView Ballroom is absolutely stunning!! It has a breathtaking 360 degree view of the San Fernando Valley because Read more...
The StarView Ballroom is absolutely stunning!! It has a breathtaking 360 degree view of the San Fernando Valley because it's on the top most level of the hotel and the actual ballroom has a warm, inviting, comfortable, and elegant altmosphere. I knew from day one that's where I wanted to get married. I looked at no other venue. The food was AMAZING! I was skeptical at first, I have to be honest. However, after menu sampling, I have never tasted such delicious food from a hotel before, especially, when being prepared for a rather large crowd. Overall, I absolutely loved my ceremony and reception being held at the Sheraton Universal. No regrets about my choice whatsoever. Whatever I may have felt they lacked in quality of service they compensated for in professionalism. Read less
Services Used: Catering, Wedding Venue
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sharshar
Wedding:
4/16/2011
5.0/5.0
Catherine is amazing. A true gem to the Sheraton Universal. The food and service was superb at my wedding.
Catherine is amazing. A true gem to the Sheraton Universal. The food and service was superb at my wedding.
Catherine is amazing. A true gem to the Sheraton Universal. The food and service was superb at my wedding. Read less
Services Used: Wedding Venue
Wwnetwork 128
a
Wedding:
3/6/2011
5.0/5.0
I am writing this letter on behalf of my new wife and myself. We wanted to express our sincere gratitude to Catherine Hairabedian, Captain Felipe, and the Starview Room staff for the Universal Sheraton on 3-6-2011. We would like to especially thank Catherine for everything that she did for us. As you know, planning a wedding is supposed to be a joyous time but eventually ends up being a stressful time. We had met with several possible vendors for our wedding and when we met with Catherine, it was a different type of meeting. I, personally, could tell that Catherine was very passionate and knowledgeable about her work. She went over every detail with us and answered all our questions with ease, leaving no doubt in our minds that we wanted to work with her. I specifically remember a time, speaking with my then fiancee after a meeting with one of our other wedding vendors. I was telling her that it seemed as if the vendors' attitudes had changed once they had secured our business and were harder to get a hold of for questions,etc. This was definitely not the case with Catherine, in fact it was the complete opposite. She was very accessible and extremely quick to respond to all our questions/ last minute changes, etc. She did this with genuine kindness, patience, and professionalism. We feel that Catherine went above and beyond her duties, and that this was not just another "event" for her, she assisted as if it was her own wedding. We were also pleasantly surprised when we saw Catherine on the evening of our wedding because it was her day off, but there she was, making sure everything was going great, and more importantly, asking us how we were doing or if there was anything else that we needed. Then again we weren't that surprised. Catherine really is great at her job, takes pride in her work, and is an even greater person. She was even able to put my "bride to be" at ease and that was not an easy task to do before our wedding.

Captain Felipe and the staff of the Starview Room that night were great. We saw them all working very hard and catered to all our needs. We have been receiving many compliments of the service and the great tasting food that evening.

If you knew me personally, I can be very critical of services that we purchase. It is very hard to find great service and people are always complaining of bad service. So we wanted to give recognition to great service. Catherine will most certainly be recommended to family/friends in the future.
I am writing this letter on behalf of my new wife and myself. We wanted to express our sincere gratitude to Catherine Read more...
I am writing this letter on behalf of my new wife and myself. We wanted to express our sincere gratitude to Catherine Hairabedian, Captain Felipe, and the Starview Room staff for the Universal Sheraton on 3-6-2011. We would like to especially thank Catherine for everything that she did for us. As you know, planning a wedding is supposed to be a joyous time but eventually ends up being a stressful time. We had met with several possible vendors for our wedding and when we met with Catherine, it was a different type of meeting. I, personally, could tell that Catherine was very passionate and knowledgeable about her work. She went over every detail with us and answered all our questions with ease, leaving no doubt in our minds that we wanted to work with her. I specifically remember a time, speaking with my then fiancee after a meeting with one of our other wedding vendors. I was telling her that it seemed as if the vendors' attitudes had changed once they had secured our business and were harder to get a hold of for questions,etc. This was definitely not the case with Catherine, in fact it was the complete opposite. She was very accessible and extremely quick to respond to all our questions/ last minute changes, etc. She did this with genuine kindness, patience, and professionalism. We feel that Catherine went above and beyond her duties, and that this was not just another "event" for her, she assisted as if it was her own wedding. We were also pleasantly surprised when we saw Catherine on the evening of our wedding because it was her day off, but there she was, making sure everything was going great, and more importantly, asking us how we were doing or if there was anything else that we needed. Then again we weren't that surprised. Catherine really is great at her job, takes pride in her work, and is an even greater person. She was even able to put my "bride to be" at ease and that was not an easy task to do before our wedding.

Captain Felipe and the staff of the Starview Room that night were great. We saw them all working very hard and catered to all our needs. We have been receiving many compliments of the service and the great tasting food that evening.

If you knew me personally, I can be very critical of services that we purchase. It is very hard to find great service and people are always complaining of bad service. So we wanted to give recognition to great service. Catherine will most certainly be recommended to family/friends in the future. Read less
Services Used: Wedding Venue
Wwnetwork 128
Ellen
Wedding:
11/20/2010
5.0/5.0
Catherine Hairabedian was a terrific Catering Manager to work with. She was very responsive to all our emails, friendly, professional and accommodated us on weekends and after hours for onsite visits and our food tasting. Rain was in the forecast on our wedding day, but Catherine went above and beyond to work out a Plan B for our cocktail hour, which was scheduled to be outdoors. She even surprised us in our huge, luxurious bridal suite on our wedding night with a bottle of wine, chocolate covered strawberries, and a nice note. A special touch that didn’t go unnoticed.

The Sheraton Hotel in Universal City is classy and the panoramic view from the Starview Ballroom is breathtaking. Our guests were impressed by the twinkling stars and crystal balls hanging from the ceiling. Setup was executed on point and exactly to my requirements, thanks to Catherine. We had a 3 course meal and chocolate fountain catered by the hotel. My husband and I were quite delighted that the flavors and temperature exceeded our experience from our initial food tasting. Guests are still raving about the Tomato Bisque Soup!

We could not have imagined having our wedding reception anywhere else. It was the perfect location to host our wedding day. From the Catering Manager, to the Banquet Captain, to the servers, and bellman, our experience was nothing but positive.
Catherine Hairabedian was a terrific Catering Manager to work with. She was very responsive to all our emails, friendly, Read more...
Catherine Hairabedian was a terrific Catering Manager to work with. She was very responsive to all our emails, friendly, professional and accommodated us on weekends and after hours for onsite visits and our food tasting. Rain was in the forecast on our wedding day, but Catherine went above and beyond to work out a Plan B for our cocktail hour, which was scheduled to be outdoors. She even surprised us in our huge, luxurious bridal suite on our wedding night with a bottle of wine, chocolate covered strawberries, and a nice note. A special touch that didn’t go unnoticed.

The Sheraton Hotel in Universal City is classy and the panoramic view from the Starview Ballroom is breathtaking. Our guests were impressed by the twinkling stars and crystal balls hanging from the ceiling. Setup was executed on point and exactly to my requirements, thanks to Catherine. We had a 3 course meal and chocolate fountain catered by the hotel. My husband and I were quite delighted that the flavors and temperature exceeded our experience from our initial food tasting. Guests are still raving about the Tomato Bisque Soup!

We could not have imagined having our wedding reception anywhere else. It was the perfect location to host our wedding day. From the Catering Manager, to the Banquet Captain, to the servers, and bellman, our experience was nothing but positive. Read less
Services Used: Wedding Venue
130x130 sq 1252575001481 greekislands178
Chenine
Wedding:
8/14/2010
4.7/5.0
Catherine Hairabedian was our catering manager. She was very attentive and quick to answer emails and schedule appointments. I always had questions and she answered each and every one of them and also greatly accommodated us. She knows what she is doing.

The ceremony site was outside, it needs a lot of doctoring up to look pretty, but it cleans up well. We had cocktail hour by the pool, it was a hit. The tray passed appetizers were excellent. The Starview room is mind-blowing, it is MAGIC in that room. Our reception was so romantic and beautiful. Everyone loved the panoramic view of the city. The food and service was top notch. If you are willing to have a 4 course meal for your wedding, go with the place. High ambiance and great food!

The only thing that I would ask for them to include in the contract, is transporting the gifts, they charged us $50 for the cart to move gifts to the room. It is rather outrageous, especially after paying top dollar for the food.
Catherine Hairabedian was our catering manager. She was very attentive and quick to answer emails and schedule Read more...
Catherine Hairabedian was our catering manager. She was very attentive and quick to answer emails and schedule appointments. I always had questions and she answered each and every one of them and also greatly accommodated us. She knows what she is doing.

The ceremony site was outside, it needs a lot of doctoring up to look pretty, but it cleans up well. We had cocktail hour by the pool, it was a hit. The tray passed appetizers were excellent. The Starview room is mind-blowing, it is MAGIC in that room. Our reception was so romantic and beautiful. Everyone loved the panoramic view of the city. The food and service was top notch. If you are willing to have a 4 course meal for your wedding, go with the place. High ambiance and great food!

The only thing that I would ask for them to include in the contract, is transporting the gifts, they charged us $50 for the cart to move gifts to the room. It is rather outrageous, especially after paying top dollar for the food. Read less
Services Used: Wedding Venue
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stacy
Wedding:
6/13/2010
5.0/5.0
Catherine Hairabedian was one of the best vendors I had. Before booking with Catherine I would ask about different options and she was so accommodating. She was so accommodating in fact, I thought once we signed the contract and gave her the deposit it would all stop. Boy was I wrong! Catherine continued to accommodate me with all my requests. She was also prompt with emailing me changes and what not regarding changes to our dinner menu, floor layout, and additional tables. Catherine was really organized and a true professional. I still can't believe the unbelievable package we got for our reception. I know people are going to think we spent way more than what we spent on our reception. Plus, they have one of the best ballrooms around. Can we say the Starview Room? It's all glass with panoramic views of the valley and the Hollywood Hills. That alone made it stand out from all of the other ballrooms I've visited, and I visited plenty. When our guests walked in, they were blown away by this room. Many of them were speechless. Thanks Catherine for all that you did for us!
Catherine Hairabedian was one of the best vendors I had. Before booking with Catherine I would ask about different options Read more...
Catherine Hairabedian was one of the best vendors I had. Before booking with Catherine I would ask about different options and she was so accommodating. She was so accommodating in fact, I thought once we signed the contract and gave her the deposit it would all stop. Boy was I wrong! Catherine continued to accommodate me with all my requests. She was also prompt with emailing me changes and what not regarding changes to our dinner menu, floor layout, and additional tables. Catherine was really organized and a true professional. I still can't believe the unbelievable package we got for our reception. I know people are going to think we spent way more than what we spent on our reception. Plus, they have one of the best ballrooms around. Can we say the Starview Room? It's all glass with panoramic views of the valley and the Hollywood Hills. That alone made it stand out from all of the other ballrooms I've visited, and I visited plenty. When our guests walked in, they were blown away by this room. Many of them were speechless. Thanks Catherine for all that you did for us! Read less
Services Used: Wedding Venue
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regina
Wedding:
5/16/2010
4.1/5.0
Catherine at the Hotel was nice to work with. They allowed us to bring our own catering at the last minute. However whet we ended up paying was too much for what we got. Starview Room is gorgeous, but needs lighting. Love this space and the colors.
Catherine at the Hotel was nice to work with. They allowed us to bring our own catering at the last minute. However whet Read more...
Catherine at the Hotel was nice to work with. They allowed us to bring our own catering at the last minute. However whet we ended up paying was too much for what we got. Starview Room is gorgeous, but needs lighting. Love this space and the colors. Read less
Services Used: Wedding Venue
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birthdaybride
Wedding:
9/6/2009
3.0/5.0
Sheraton Universal was another reception venue I checked out, but in the end didn't select. I chose to check it out b/c of the room capacity (150+), view, and privacy of space. Since it was the rooftop garden, I didn't think we had to worry about other people coming into our reception. The hotel is right off the exit and isn't a hard find. They remodeled recently so the lobby is modern w/clean lines and fun, white chandeliers. The catering manager who I made the appt. with was not there on that day, so they directed me to another manager, who ended up not being the one who showed up. The catering manager that me and my moh met up with was very nice yet very busy. The rooftop garden is an interesting space with a painted black (as if night) concave roof, glass ball type lighting, and floor to ceiling windows pretty much all the way around. Their catering menu is a little confusing, I remember having to ask the catering manager to walk through their menu with me. But she was so easygoing and said 'yes' to much that it sort of scared me. In the end, it wasn't the venue I was going for, but what really reinforced my thoughts was when the catering manager kept trying to contact me to make a deal or tell me the space was getting taken, to the point where she had the actual catering manager I met with, contact me! I was like wow talk about trying to make a sale. But if you are on a strict budget, I'd recommend checking this place out b/c their menu, once, explained seems pretty reasonable.
Sheraton Universal was another reception venue I checked out, but in the end didn't select. I chose to check it out b/c of Read more...
Sheraton Universal was another reception venue I checked out, but in the end didn't select. I chose to check it out b/c of the room capacity (150+), view, and privacy of space. Since it was the rooftop garden, I didn't think we had to worry about other people coming into our reception. The hotel is right off the exit and isn't a hard find. They remodeled recently so the lobby is modern w/clean lines and fun, white chandeliers. The catering manager who I made the appt. with was not there on that day, so they directed me to another manager, who ended up not being the one who showed up. The catering manager that me and my moh met up with was very nice yet very busy. The rooftop garden is an interesting space with a painted black (as if night) concave roof, glass ball type lighting, and floor to ceiling windows pretty much all the way around. Their catering menu is a little confusing, I remember having to ask the catering manager to walk through their menu with me. But she was so easygoing and said 'yes' to much that it sort of scared me. In the end, it wasn't the venue I was going for, but what really reinforced my thoughts was when the catering manager kept trying to contact me to make a deal or tell me the space was getting taken, to the point where she had the actual catering manager I met with, contact me! I was like wow talk about trying to make a sale. But if you are on a strict budget, I'd recommend checking this place out b/c their menu, once, explained seems pretty reasonable. Read less
Services Used: Wedding Venue
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dreamcmtru08
Wedding:
2/3/2008
5.0/5.0
I reccomend this venue to everyone!! Great food. Great service. The staff really went above and beyond to make me happy. They also had surprisingly good prices. I thought they would be much more expensive. I did a lot of searching around for a venue and am glad I decided to have it here. The only part I didnt like is that the guests still had to pay for parking.
I reccomend this venue to everyone!! Great food. Great service. The staff really went above and beyond to make me happy. Read more...
I reccomend this venue to everyone!! Great food. Great service. The staff really went above and beyond to make me happy. They also had surprisingly good prices. I thought they would be much more expensive. I did a lot of searching around for a venue and am glad I decided to have it here. The only part I didnt like is that the guests still had to pay for parking. Read less
Services Used: Wedding Venue
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twosixtyellie
Wedding:
2/24/2007
5.0/5.0
We had our reception in the Roof Garden, top floor. The view is amazing. The food was EXCELLENT and the service was the best. We had a buffett with four different stations and our guests ate their fill (the staff kept bringing more food). The staff was extremely polite and attentive. The decorations I chose for the cake table blended in with the table cloth and so one of the staff re-did the table and added fresh flowers. The staff also set up the centerpieces and favors and decoration I brought. During the plannin stage, Mr. Ciccarelli was very attentive to our needs, meeting in person as many times as we wanted. He returned our phone calls or emails in a timely manner. His staff was also very helpful. He was quick to work out any minor issues that came up, such as opening rooms at a discounted rate for our guests as we needed them. He began our reception a half hour early to flow with the ceremony time better. The prices were very reasonable. Except it is paid parking even when attending an event. Couples can choose to validate their guests parking. I was very, very happy with Sheraton and have become a lifelong customers. They sold themselves on many of our guests also.
We had our reception in the Roof Garden, top floor. The view is amazing. The food was EXCELLENT and the service was the Read more...
We had our reception in the Roof Garden, top floor. The view is amazing. The food was EXCELLENT and the service was the best. We had a buffett with four different stations and our guests ate their fill (the staff kept bringing more food). The staff was extremely polite and attentive. The decorations I chose for the cake table blended in with the table cloth and so one of the staff re-did the table and added fresh flowers. The staff also set up the centerpieces and favors and decoration I brought. During the plannin stage, Mr. Ciccarelli was very attentive to our needs, meeting in person as many times as we wanted. He returned our phone calls or emails in a timely manner. His staff was also very helpful. He was quick to work out any minor issues that came up, such as opening rooms at a discounted rate for our guests as we needed them. He began our reception a half hour early to flow with the ceremony time better. The prices were very reasonable. Except it is paid parking even when attending an event. Couples can choose to validate their guests parking. I was very, very happy with Sheraton and have become a lifelong customers. They sold themselves on many of our guests also. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
1+ year ago
5.0/5.0
We had our ceremony and reception at the Grand Ballroom which was the perfect setting for a fairytale wedding. Wendy was our catering manager and she was very responsive and flexible and truly worked with the ideas that we had. Prices were affordable for what they had to offer. Service was excellent for they really treated us like royalty. We were given early check-ins and late check-outs for the weekend that we were staying. Their restaurant by the pool went out of their way twice to make me food that i was craving for. Valet and bellman's knew us by name and was amazing as well. 5-stars well deserved for we truly had a 5-star experience!!!
We had our ceremony and reception at the Grand Ballroom which was the perfect setting for a fairytale wedding. Wendy was Read more...
We had our ceremony and reception at the Grand Ballroom which was the perfect setting for a fairytale wedding. Wendy was our catering manager and she was very responsive and flexible and truly worked with the ideas that we had. Prices were affordable for what they had to offer. Service was excellent for they really treated us like royalty. We were given early check-ins and late check-outs for the weekend that we were staying. Their restaurant by the pool went out of their way twice to make me food that i was craving for. Valet and bellman's knew us by name and was amazing as well. 5-stars well deserved for we truly had a 5-star experience!!! Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Great venue, beautiful decor/layout, fabulous team, great food!
Great venue, beautiful decor/layout, fabulous team, great food!
Great venue, beautiful decor/layout, fabulous team, great food! Read less
Services Used: Wedding Venue
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