130x130 sq 1311290729861 she377ag.79656
(9)

Sheraton Waikiki Hotel

Honolulu , HI
CONTACT US
CONTACT US

LOCATION

2255 Kalakaua Avenue,
Honolulu, HI 96815 US (map)

PHONE

808-922-4422

WEBSITE

View website
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ABOUT US

Of all Waikiki Beach oceanfront hotels, one towers above the rest... the Sheraton Waikiki is a modern monument to traditional Hawaiian hospitality. This Oahu hotel is perfect for... Read more
Of all Waikiki Beach oceanfront hotels, one towers above the rest... the Sheraton Waikiki is a modern monument to traditional Hawaiian hospitality. This Oahu hotel is perfect for families seeking Hawaii activities, couples in search of romance, or weary travelers seeking a rejuvenating escape. The Sheraton Waikiki is your gateway to Hawaii's favorite playground, Waikiki Beach. Read less
Wedding Venue

PHOTOS

130x130 sq 1311290559134 she377ag.79656
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REVIEWS

3.8
out of 5.0
4.1/5.0
3.6/5.0
3.8/5.0
3.6/5.0
3.8/5.0
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Rebekah
Wedding:
8/4/2014
4.1/5.0
Originally, our reception was to be at a sister location but that hotel was to be under renovations at the time of our booking. No one from Starwood Hotels ever told us that this was going on and it wasn't until we tried to book hotel rooms that we found out. Our original coordinator quit half way through the planning period and it took several phone calls before we could get anyone to talk to us. Then the second coordinator that was handling our wedding quit leaving us to explain the details of our wedding for the 3rd time and putting us to 3 weeks until wedding day with nothing planned. Luckily, the last coordinator, Gabriela, was WONDERFUL and took care of everything. She not only honored our original contract terms (which were far less expensive than that of the Sheraton Waikiki) but also helped us get free VIP entry into several clubs on Waikiki beach for my bachelorette party! The venue also let us in earlier than the contract was set for to make sure that the room was set up the way that we wanted as well. The food was AMAZING and well worth the price! Everyone said how beautiful the room was and how big it was too. The view was gorgeous and despite having some misgivings at the start everything turned out to be fantastic!
Originally, our reception was to be at a sister location but that hotel was to be under renovations at the time of our Read more...
Originally, our reception was to be at a sister location but that hotel was to be under renovations at the time of our booking. No one from Starwood Hotels ever told us that this was going on and it wasn't until we tried to book hotel rooms that we found out. Our original coordinator quit half way through the planning period and it took several phone calls before we could get anyone to talk to us. Then the second coordinator that was handling our wedding quit leaving us to explain the details of our wedding for the 3rd time and putting us to 3 weeks until wedding day with nothing planned. Luckily, the last coordinator, Gabriela, was WONDERFUL and took care of everything. She not only honored our original contract terms (which were far less expensive than that of the Sheraton Waikiki) but also helped us get free VIP entry into several clubs on Waikiki beach for my bachelorette party! The venue also let us in earlier than the contract was set for to make sure that the room was set up the way that we wanted as well. The food was AMAZING and well worth the price! Everyone said how beautiful the room was and how big it was too. The view was gorgeous and despite having some misgivings at the start everything turned out to be fantastic! Read less
Services Used: Catering, Lighting & Decor, Wedding Venue
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Tracey
Wedding:
1/9/2013
4.2/5.0
We worked with Ashley and the staff at the Sheraton for our wedding. We really liked the location for the ceremony and reception (Ni'ahu room and terrace). Ashley was wonderful to work with as she was well organized and very friendly. The food and serving staff were exceptional. The servers and the staff at the Sheraton were all very friendly. We would recommend the Sheraton Waikiki as a great wedding destination.
We worked with Ashley and the staff at the Sheraton for our wedding. We really liked the location for the ceremony and Read more...
We worked with Ashley and the staff at the Sheraton for our wedding. We really liked the location for the ceremony and reception (Ni'ahu room and terrace). Ashley was wonderful to work with as she was well organized and very friendly. The food and serving staff were exceptional. The servers and the staff at the Sheraton were all very friendly. We would recommend the Sheraton Waikiki as a great wedding destination. Read less
Services Used: Wedding Venue
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Sara
Wedding:
12/18/2012
4.1/5.0
We had our ceremony and reception. Although there was a change in the coordinators and a breakdown in communication about what was promised it went smoothly later. I don't think we ate that much in food but it is the price to get married in hawaii.
We had our ceremony and reception. Although there was a change in the coordinators and a breakdown in communication about Read more...
We had our ceremony and reception. Although there was a change in the coordinators and a breakdown in communication about what was promised it went smoothly later. I don't think we ate that much in food but it is the price to get married in hawaii. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
2+ years ago
0.9/5.0
AWEFUL !!! Unprofessional, unresponsive and not worth the headache!!
Customer service has no meaning for this hotel.
WOULD NOT EVEN COME CLOSE RECOMMENDING THIS PLACE, SAVE YOURSELF AND STAY AWAY!!
AWEFUL !!! Unprofessional, unresponsive and not worth the headache!!
Customer service has no meaning for this Read more...
AWEFUL !!! Unprofessional, unresponsive and not worth the headache!!
Customer service has no meaning for this hotel.
WOULD NOT EVEN COME CLOSE RECOMMENDING THIS PLACE, SAVE YOURSELF AND STAY AWAY!! Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
2+ years ago
3.5/5.0
The Sheraton Waikiki is a great venue for a wedding. We had a huge guest list and the Kauai and Maui ballroom was amazing. They even match the ceiling lights to green which is our theme color and I think that is awesome. Mary helped us in the beginning but she left Sheraton. Rhonda took over and was awesome too but she was not very familiar with some of the local menus and we were a little worried about that. Overall, she was great and very flexible with us. I had wedding planners so it made our day very much stress free. The day of the wedding catering staff were awesome. The staff was particularly friendly. Our guest and friends exclaimed how great the food.
However, if you check in at the hotel customer service is terrible and no one at the front desk seems to care your having your wedding there. When I check in the day before the wedding it took forever to get help and when I finally checked in I told the front desk male personnel that my fiance will be checking in late and he told me he can check in anytime after 3pm. We had a family dinner that night and he didn't get to check in until around 11pm and the front desk told us that his reservation was cancelled and when I complained she then said that she had the right to cancel our reservation as company's policy. I didn't want to make a big deal about it eventhough no one made me aware of that policy but when I ask her if we can get the room back she then told me "that is what I am trying to do". She is rude and very unprofessional. The day of the wedding, when we were trying to get in our limo, valet personnel was rushing us and telling our limo driver that we have to get out of there because taxis were picking up guest. I think that is dowright horrible. The day after the wedding, I ask front desk if what is the late check out or if we can extend our stay because we were both tired from our wedding day and we thought since it is a three day weekend for us it would be good to relax, the front desk told me we had to check out at 12pm because there is a VIP coming in. I lost my desire to spend another night and check out right after that. I do not want to make this too much about the hotel front desk personnels but be forewarned.
Again, day of the wedding, our reception, the staff was friendly and the food is amazing.
The Sheraton Waikiki is a great venue for a wedding. We had a huge guest list and the Kauai and Maui ballroom was amazing. Read more...
The Sheraton Waikiki is a great venue for a wedding. We had a huge guest list and the Kauai and Maui ballroom was amazing. They even match the ceiling lights to green which is our theme color and I think that is awesome. Mary helped us in the beginning but she left Sheraton. Rhonda took over and was awesome too but she was not very familiar with some of the local menus and we were a little worried about that. Overall, she was great and very flexible with us. I had wedding planners so it made our day very much stress free. The day of the wedding catering staff were awesome. The staff was particularly friendly. Our guest and friends exclaimed how great the food.
However, if you check in at the hotel customer service is terrible and no one at the front desk seems to care your having your wedding there. When I check in the day before the wedding it took forever to get help and when I finally checked in I told the front desk male personnel that my fiance will be checking in late and he told me he can check in anytime after 3pm. We had a family dinner that night and he didn't get to check in until around 11pm and the front desk told us that his reservation was cancelled and when I complained she then said that she had the right to cancel our reservation as company's policy. I didn't want to make a big deal about it eventhough no one made me aware of that policy but when I ask her if we can get the room back she then told me "that is what I am trying to do". She is rude and very unprofessional. The day of the wedding, when we were trying to get in our limo, valet personnel was rushing us and telling our limo driver that we have to get out of there because taxis were picking up guest. I think that is dowright horrible. The day after the wedding, I ask front desk if what is the late check out or if we can extend our stay because we were both tired from our wedding day and we thought since it is a three day weekend for us it would be good to relax, the front desk told me we had to check out at 12pm because there is a VIP coming in. I lost my desire to spend another night and check out right after that. I do not want to make this too much about the hotel front desk personnels but be forewarned.
Again, day of the wedding, our reception, the staff was friendly and the food is amazing. Read less
Services Used: Wedding Venue
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AlexandSasha
Wedding:
9/5/2010
3.8/5.0
The Sheraton is an amazing venue for a wedding. The Nihaau room has the most amazing balcony and view. Doreen helped with planning before the wedding. She was very knowledgeable on the menu and other details. The Sheraton is not cheap but the room is really nice. At the same time, the excellent room means there is probably high demand. Doreen ultimately did show some flexibility. The day of the wedding Doreen and her staff were very attentive and very helpful. The staff was particularly friendly and made the evening that much more memorable. Be forewarned that if you stay at the hotel, no one at the front desk seems to care. When we checked in there was an incredibly long line and we tried to get help at the Gold/VIP desk and no one cared we were having our wedding at the Sheraton. The day of the wedding, I needed some help and there was a long line so I tried to get help at the Gold/VIP desk and the woman was downright rude and refused to help. Someone finally started to help me after I made a big huff and called the hotel operator on my cell to ask for the assistant manager. I do not want to make this too much about the hotel front desk but be forewarned. Again, day of the wedding the staff was excellent, food amazing and excellent venue.
The Sheraton is an amazing venue for a wedding. The Nihaau room has the most amazing balcony and view. Doreen helped with Read more...
The Sheraton is an amazing venue for a wedding. The Nihaau room has the most amazing balcony and view. Doreen helped with planning before the wedding. She was very knowledgeable on the menu and other details. The Sheraton is not cheap but the room is really nice. At the same time, the excellent room means there is probably high demand. Doreen ultimately did show some flexibility. The day of the wedding Doreen and her staff were very attentive and very helpful. The staff was particularly friendly and made the evening that much more memorable. Be forewarned that if you stay at the hotel, no one at the front desk seems to care. When we checked in there was an incredibly long line and we tried to get help at the Gold/VIP desk and no one cared we were having our wedding at the Sheraton. The day of the wedding, I needed some help and there was a long line so I tried to get help at the Gold/VIP desk and the woman was downright rude and refused to help. Someone finally started to help me after I made a big huff and called the hotel operator on my cell to ask for the assistant manager. I do not want to make this too much about the hotel front desk but be forewarned. Again, day of the wedding the staff was excellent, food amazing and excellent venue. Read less
Services Used: Wedding Venue
Default vendor profile pic
Gina
Wedding:
6/5/2010
4.8/5.0
We recently had our wedding reception at the Sheraton Waikiki and had a wonderful time. The food and the service was great.

Moreover, I would like to say how wonderful our Catering and Sales manager, Doreen Nozoe was in handling our event. Since it was a destination wedding, it was a challenge to plan and make all of our selections (food, beverage, set up, linens, etc.) without ever seeing anything or tasting anything. Doreen made everything super easy and her recommendations turned out to be wonderful. Words cannot express how easy Doreen made it for us. She was very responsive to any questions and concerns during the planning stages. She was extremely friendly and a pleasure to work with and I thank her and the Sheraton Waikiki for hosting a great and memorable wedding. I would highly recommend hosting a wedding and/or event here.
We recently had our wedding reception at the Sheraton Waikiki and had a wonderful time. The food and the service was Read more...
We recently had our wedding reception at the Sheraton Waikiki and had a wonderful time. The food and the service was great.

Moreover, I would like to say how wonderful our Catering and Sales manager, Doreen Nozoe was in handling our event. Since it was a destination wedding, it was a challenge to plan and make all of our selections (food, beverage, set up, linens, etc.) without ever seeing anything or tasting anything. Doreen made everything super easy and her recommendations turned out to be wonderful. Words cannot express how easy Doreen made it for us. She was very responsive to any questions and concerns during the planning stages. She was extremely friendly and a pleasure to work with and I thank her and the Sheraton Waikiki for hosting a great and memorable wedding. I would highly recommend hosting a wedding and/or event here. Read less
Services Used: Wedding Venue
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Carole
Wedding:
6/9/2007
4.2/5.0
They were prompt and provided catered to all of my requests. I enjoyed working with all of the staff. They also were ready early considering that since my guests arrived early and wanted to serve lunch 1/2 hour early, they were prepared and adjusted accordingly with no mishaps.

I would definitly book an event again.
They were prompt and provided catered to all of my requests. I enjoyed working with all of the staff. They also were ready Read more...
They were prompt and provided catered to all of my requests. I enjoyed working with all of the staff. They also were ready early considering that since my guests arrived early and wanted to serve lunch 1/2 hour early, they were prepared and adjusted accordingly with no mishaps.

I would definitly book an event again. Read less
Services Used: Catering, Wedding Venue, Unique Services
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Cheri
Wedding:
8/27/2005
4.3/5.0
The banquet staff at the Sheraton were very easy to work with and open to what I had envisioned for our ceremony and reception areas. They even changed the reception/banquet room ceiling lights to "green" to match my all green theme! How awesome is that?
The banquet staff at the Sheraton were very easy to work with and open to what I had envisioned for our ceremony and Read more...
The banquet staff at the Sheraton were very easy to work with and open to what I had envisioned for our ceremony and reception areas. They even changed the reception/banquet room ceiling lights to "green" to match my all green theme! How awesome is that? Read less
Services Used: Wedding Cake, Wedding Venue

MAP

 
2255 Kalakaua Avenue,, Honolulu, HI 96815 See On Map
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