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Sierra-West Jewelers

Orem , UT

LOCATION

1344 S 800 E # 1
Orem, UT US 84097 (map)

PHONE

801-226-6006

WEBSITE

View website
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Jewelry

REVIEWS

4.4
out of 5.0
4.4/5.0
4.3/5.0
4.5/5.0
4.4/5.0
4.4/5.0
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Anonymous
Wedding:
Recently Married
5.0/5.0
Love my ring and great service!
Love my ring and great service!
Love my ring and great service! Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
4.8/5.0
We got his and her rings here and love love love them!! They are so flexible and easy to work with! Big selection!
We got his and her rings here and love love love them!! They are so flexible and easy to work with! Big selection!
We got his and her rings here and love love love them!! They are so flexible and easy to work with! Big selection! Read less
Services Used: Jewelry
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kananish
Wedding:
8/24/2013
3.3/5.0
We paid for my husband's wedding ring at a Wedding Show, and therefore got a great deal! However, when we went into the store to choose the actual ring and get the appropriate size, the salesman was not very professional. He told us a significantly higher price for the ring we chose. We told him about the deal we had received at the Wedding Show. He told us we were wrong, and that they never would sell a ring for that price. After showing him our receipt and the signed sales agreement, he huffed and grumbled and finished helping us. Perhaps he was having a bad day or didn't respect our appearance--we both look younger than we are, and had come straight from an athletic event. However, those are not excuses to disrespect us.

Other than the poor service and rude associate, the ring is great quality! We were happy to get the price we did!
We paid for my husband's wedding ring at a Wedding Show, and therefore got a great deal! However, when we went into the Read more...
We paid for my husband's wedding ring at a Wedding Show, and therefore got a great deal! However, when we went into the store to choose the actual ring and get the appropriate size, the salesman was not very professional. He told us a significantly higher price for the ring we chose. We told him about the deal we had received at the Wedding Show. He told us we were wrong, and that they never would sell a ring for that price. After showing him our receipt and the signed sales agreement, he huffed and grumbled and finished helping us. Perhaps he was having a bad day or didn't respect our appearance--we both look younger than we are, and had come straight from an athletic event. However, those are not excuses to disrespect us.

Other than the poor service and rude associate, the ring is great quality! We were happy to get the price we did! Read less
Services Used: Jewelry
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Emily
Wedding:
5/10/2013
4.8/5.0
I'm a bit of a maximizer. So we went to literally every quality jewelry store in Utah. I also had a good experience at Wilson's Diamond, but I didn't like their rose gold. I was pretty set on a rose gold setting, but everywhere else it was too red. Sierra West had the prettiest rose gold settings. I picked a style of band that I liked and they recreated it in rose gold. Also, we purchased the center stone online and they didn't charge us the ridiculous fee for doing that. Their prices were by far the most reasonable and they really worked with us within our budget. Also they rushed making it so that my fiance could surprise me before New Years. I was very happy we went with Sierra West.
I'm a bit of a maximizer. So we went to literally every quality jewelry store in Utah. I also had a good experience at Read more...
I'm a bit of a maximizer. So we went to literally every quality jewelry store in Utah. I also had a good experience at Wilson's Diamond, but I didn't like their rose gold. I was pretty set on a rose gold setting, but everywhere else it was too red. Sierra West had the prettiest rose gold settings. I picked a style of band that I liked and they recreated it in rose gold. Also, we purchased the center stone online and they didn't charge us the ridiculous fee for doing that. Their prices were by far the most reasonable and they really worked with us within our budget. Also they rushed making it so that my fiance could surprise me before New Years. I was very happy we went with Sierra West. Read less
Services Used: Jewelry
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Crissyfer
Wedding:
5/26/2012
5.0/5.0
Absolutely Loved working with Shawn here! He was great to work with as far as trade-ins and designing the Ring of my dreams!!!! Amazing company!!!
Absolutely Loved working with Shawn here! He was great to work with as far as trade-ins and designing the Ring of my Read more...
Absolutely Loved working with Shawn here! He was great to work with as far as trade-ins and designing the Ring of my dreams!!!! Amazing company!!! Read less
Services Used: Jewelry
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candace717
Wedding:
5/18/2012
4.6/5.0
We did a LOT of price checking before going with Sierra West. You have to negotiate a bit, but they will give the best deal.
We did a LOT of price checking before going with Sierra West. You have to negotiate a bit, but they will give the best Read more...
We did a LOT of price checking before going with Sierra West. You have to negotiate a bit, but they will give the best deal. Read less
Services Used: Jewelry
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Jenny
Wedding:
10/7/2010
5.0/5.0
I love Sierra West Jewelers so much. The customer service was fabulous and they really cared about my wants and needs. I came into the store with an idea of what i wanted in a ring, and walked out with the ring of my dreams. The lady i worked with was very knowledgeable and explained the process of getting my ring costume designed. I would recommend this store because of the quality in the rings but the customer service is what will keep me and my family members going back!!!
I love Sierra West Jewelers so much. The customer service was fabulous and they really cared about my wants and needs. I Read more...
I love Sierra West Jewelers so much. The customer service was fabulous and they really cared about my wants and needs. I came into the store with an idea of what i wanted in a ring, and walked out with the ring of my dreams. The lady i worked with was very knowledgeable and explained the process of getting my ring costume designed. I would recommend this store because of the quality in the rings but the customer service is what will keep me and my family members going back!!! Read less
Services Used: Jewelry
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kelly
Wedding:
7/25/2010
4.9/5.0
My ring turned out beautiful. Sierra-West gave us exactly what we wanted, for the price we wanted. Customer service was perfect.
Just a suggestion... get the ring insurance! A great value.
My ring turned out beautiful. Sierra-West gave us exactly what we wanted, for the price we wanted. Customer service was Read more...
My ring turned out beautiful. Sierra-West gave us exactly what we wanted, for the price we wanted. Customer service was perfect.
Just a suggestion... get the ring insurance! A great value. Read less
Services Used: Jewelry
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justin
Wedding:
3/13/2010
5.0/5.0
The ring I got here was stunningly beautiful. The quality of the ring was great as well. Highly recommended!
The ring I got here was stunningly beautiful. The quality of the ring was great as well. Highly recommended!
The ring I got here was stunningly beautiful. The quality of the ring was great as well. Highly recommended! Read less
Services Used: Jewelry
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sunnysummersmile
Wedding:
8/27/2009
5.0/5.0
My husband designed my ring for free with Sierra West and it turned out perfectly. I love it and they have a great warranty.
My husband designed my ring for free with Sierra West and it turned out perfectly. I love it and they have a great Read more...
My husband designed my ring for free with Sierra West and it turned out perfectly. I love it and they have a great warranty. Read less
Services Used: Jewelry
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kimbim24
Wedding:
4/25/2009
3.2/5.0
My ring was custom-made, and when my fiance went to pick it up--it didn't look like what they had agreed upon. Several stones were missing, and when we gave it back to get fixed, we got it returned with really shoddy work that was very visible. Uneven lines, diamonds set all the way through the band (so there were major holes on the inside of my ring), and asymmetrical mounting. So we went back yet again to get it fixed and wanted some of our money back for all the trouble. They didn't give us any money back, but they finally got it looking lovely and gave us some coupons for free Rhodium plating, the groom's ring was free, and I got a nice jewelry box. Still--we had to fight to get them to acknowledge that their salesman (Mike) had been misleading. Talk to the manager if the ring isn't as expected and get your money's worth!
My ring was custom-made, and when my fiance went to pick it up--it didn't look like what they had agreed upon. Several Read more...
My ring was custom-made, and when my fiance went to pick it up--it didn't look like what they had agreed upon. Several stones were missing, and when we gave it back to get fixed, we got it returned with really shoddy work that was very visible. Uneven lines, diamonds set all the way through the band (so there were major holes on the inside of my ring), and asymmetrical mounting. So we went back yet again to get it fixed and wanted some of our money back for all the trouble. They didn't give us any money back, but they finally got it looking lovely and gave us some coupons for free Rhodium plating, the groom's ring was free, and I got a nice jewelry box. Still--we had to fight to get them to acknowledge that their salesman (Mike) had been misleading. Talk to the manager if the ring isn't as expected and get your money's worth! Read less
Services Used: Jewelry
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Trevor
Wedding:
8/8/2008
4.5/5.0
I went through sierra west for my first marriage and they were wonderful. Great product, great service, you didn't feel like they were going to go out of business. I wasn't as smart from my second engagement and went with another. Hugh mistake. Stay with a name you trust and I can trust this jeweler.
I went through sierra west for my first marriage and they were wonderful. Great product, great service, you didn't feel Read more...
I went through sierra west for my first marriage and they were wonderful. Great product, great service, you didn't feel like they were going to go out of business. I wasn't as smart from my second engagement and went with another. Hugh mistake. Stay with a name you trust and I can trust this jeweler. Read less
Services Used: Jewelry
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addie
Wedding:
8/8/2008
3.5/5.0
The rings were a good value for the cost, and they were flexible when we wanted different things, but their customer service is just average. I think maybe they would have done more if we had spent more money.
The rings were a good value for the cost, and they were flexible when we wanted different things, but their customer Read more...
The rings were a good value for the cost, and they were flexible when we wanted different things, but their customer service is just average. I think maybe they would have done more if we had spent more money. Read less
Services Used: Jewelry
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Becky
Wedding:
7/16/2008
5.0/5.0
They treated us great the moment we walked in the door. They have a great selection. We even compared settings and diamond prices at other places like Shane Co. and Jared. They were WAY over-priced compared to Sierra West. Only Sierra West had the setting I fell in love with! and I even got a strand of pearls for FREE! talk about a good deal! They really helped us out, and never made me feel like fresh meat, or that we needed to hurry. Great place, would highly recommend!
They treated us great the moment we walked in the door. They have a great selection. We even compared settings and diamond Read more...
They treated us great the moment we walked in the door. They have a great selection. We even compared settings and diamond prices at other places like Shane Co. and Jared. They were WAY over-priced compared to Sierra West. Only Sierra West had the setting I fell in love with! and I even got a strand of pearls for FREE! talk about a good deal! They really helped us out, and never made me feel like fresh meat, or that we needed to hurry. Great place, would highly recommend! Read less
Services Used: Jewelry
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Brittany
Wedding:
7/1/2008
4.3/5.0
Wonderful experience, beautiful rings.
Wonderful experience, beautiful rings.
Wonderful experience, beautiful rings. Read less
Services Used: Jewelry
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BKLane
Wedding:
6/28/2008
3.5/5.0
I love our rings but it was at times a struggle and have had problems with different sales people at the store. Husbands ring was custom made for 1800 dollars and was bent and scratched when we got it. Still need to get it fixed.
I love our rings but it was at times a struggle and have had problems with different sales people at the store. Husbands Read more...
I love our rings but it was at times a struggle and have had problems with different sales people at the store. Husbands ring was custom made for 1800 dollars and was bent and scratched when we got it. Still need to get it fixed. Read less
Services Used: Jewelry
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sendormir
Wedding:
6/28/2008
4.5/5.0
They were very helpful, they were able to make alterations quickly for the simple changes I wanted. They can also design your ring the way you want it or combine different styles that they have there. They were really good at helping you narrow down the choices.
They were very helpful, they were able to make alterations quickly for the simple changes I wanted. They can also design Read more...
They were very helpful, they were able to make alterations quickly for the simple changes I wanted. They can also design your ring the way you want it or combine different styles that they have there. They were really good at helping you narrow down the choices. Read less
Services Used: Band, Jewelry
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hillybillybean
Wedding:
5/31/2008
3.2/5.0
We first purchased my ring at Sierra West and then my husbands later. 2 months after we bought my ring one of the prongs was broken off while I was moving some boxes. I took it in and they said it would cost $120 to fix, despite the fact that we just bought the ring 2 months ago. We waited until the next day and went in to talk to the manager who sold us the ring. He said they don't recommend that prong setting for that ring (Why did they sell it to us that way?). They fixed it for $60 bucks and gave us a huge discount off of my husbands ring. I thought that policy sucked but I am really happy with the ring. It is SO beautiful I get compliments on it all the time. I looked other places and didn't see any rings like the one I have. Their prices are reasonable and they have styles that no other stores have so it's worth a look!
We first purchased my ring at Sierra West and then my husbands later. 2 months after we bought my ring one of the prongs Read more...
We first purchased my ring at Sierra West and then my husbands later. 2 months after we bought my ring one of the prongs was broken off while I was moving some boxes. I took it in and they said it would cost $120 to fix, despite the fact that we just bought the ring 2 months ago. We waited until the next day and went in to talk to the manager who sold us the ring. He said they don't recommend that prong setting for that ring (Why did they sell it to us that way?). They fixed it for $60 bucks and gave us a huge discount off of my husbands ring. I thought that policy sucked but I am really happy with the ring. It is SO beautiful I get compliments on it all the time. I looked other places and didn't see any rings like the one I have. Their prices are reasonable and they have styles that no other stores have so it's worth a look! Read less
Services Used: Jewelry
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Kim
Wedding:
5/27/2008
5.0/5.0
I love my ring! They didn't have the type of ring that I wanted and so they created it for me. They even worked around our budget.
I love my ring! They didn't have the type of ring that I wanted and so they created it for me. They even worked around our Read more...
I love my ring! They didn't have the type of ring that I wanted and so they created it for me. They even worked around our budget. Read less
Services Used: Jewelry
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Anne1387
Wedding:
5/23/2008
4.8/5.0
We got both my ring and my husband's at Sierra West. They were so helpful and nice to work with every time we were in there. I never felt pressured, like I had in the mall stores. We got my ring at the Murray store and his at the Orem, and both stores were clean. We even took the rings to be cleaned before the wedding and they were great about that. I would highly recommend them.
We got both my ring and my husband's at Sierra West. They were so helpful and nice to work with every time we were in Read more...
We got both my ring and my husband's at Sierra West. They were so helpful and nice to work with every time we were in there. I never felt pressured, like I had in the mall stores. We got my ring at the Murray store and his at the Orem, and both stores were clean. We even took the rings to be cleaned before the wedding and they were great about that. I would highly recommend them. Read less
Services Used: Jewelry
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MEghan
Wedding:
4/25/2008
4.2/5.0
My husband initially wanted to use this jeweler because he loved the atmosphere in the store and he had great service. But when it came down to the right setting with the right diamond, he found it at a store that he liked less. He just felt good about the stone there though.
My husband initially wanted to use this jeweler because he loved the atmosphere in the store and he had great service. But Read more...
My husband initially wanted to use this jeweler because he loved the atmosphere in the store and he had great service. But when it came down to the right setting with the right diamond, he found it at a store that he liked less. He just felt good about the stone there though. Read less
Services Used: Jewelry
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mikki3398
Wedding:
4/12/2008
5.0/5.0
We got my husbands ring here. We got a great deal, they had a huge selection. He found a ring that he really loves, and is unique. And the man who helped us was awesome.
We got my husbands ring here. We got a great deal, they had a huge selection. He found a ring that he really loves, and is Read more...
We got my husbands ring here. We got a great deal, they had a huge selection. He found a ring that he really loves, and is unique. And the man who helped us was awesome. Read less
Services Used: Jewelry
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lalala
Wedding:
3/15/2008
4.8/5.0
The service we received was great they were very friendly and we got the ring we wanted without a pushy sales clerk.
The service we received was great they were very friendly and we got the ring we wanted without a pushy sales clerk.
The service we received was great they were very friendly and we got the ring we wanted without a pushy sales clerk. Read less
Services Used: Jewelry
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SNitta
Wedding:
3/14/2008
5.0/5.0
I loved them! They were great with us!
I loved them! They were great with us!
I loved them! They were great with us! Read less
Services Used: Jewelry
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Rosie
Wedding:
8/18/2007
2.1/5.0
We just did not have a great experience with Sierra West. We custom designed a ring, they brought out a wax mold, I told them it didnt look like the one we had designed, they said it would be the same when they made it. We got the ring it was wrong, the diamond was crooked, the prongs were crooked, the shaping was uneven, the whole thing was just so bad. We took it back and they gave us a major hassle about fixing it, we just went to the top mananger there who was above Bart who we first had worked with and he took care of it somewhat. They redid it and it still wasnt perfect, but we just dealt with it. I would not reccomend this particular store though.
We just did not have a great experience with Sierra West. We custom designed a ring, they brought out a wax mold, I told Read more...
We just did not have a great experience with Sierra West. We custom designed a ring, they brought out a wax mold, I told them it didnt look like the one we had designed, they said it would be the same when they made it. We got the ring it was wrong, the diamond was crooked, the prongs were crooked, the shaping was uneven, the whole thing was just so bad. We took it back and they gave us a major hassle about fixing it, we just went to the top mananger there who was above Bart who we first had worked with and he took care of it somewhat. They redid it and it still wasnt perfect, but we just dealt with it. I would not reccomend this particular store though. Read less
Services Used: Jewelry
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B.
Wedding:
8/4/2007
4.4/5.0
great, non pressured experience. had some drama with the invitations-the ones we chose ended up being discontinued- sierra west was helpful and very willing to help us out.
great, non pressured experience. had some drama with the invitations-the ones we chose ended up being discontinued- sierra Read more...
great, non pressured experience. had some drama with the invitations-the ones we chose ended up being discontinued- sierra west was helpful and very willing to help us out. Read less
Services Used: Invitations, Jewelry
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Tayli
Wedding:
6/9/2007
4.4/5.0
My husband bought my engagement ring and wedding band here. I also bought his band here because they had what he wanted for a discount because of his purchase on my ring. My husband was able to design my ring because I wanted something a little different. It came out great. They set us up with booklets, cleaning supplies and coupons for other wedding planning we needed to do. They even resized my ring for free.
My husband bought my engagement ring and wedding band here. I also bought his band here because they had what he wanted Read more...
My husband bought my engagement ring and wedding band here. I also bought his band here because they had what he wanted for a discount because of his purchase on my ring. My husband was able to design my ring because I wanted something a little different. It came out great. They set us up with booklets, cleaning supplies and coupons for other wedding planning we needed to do. They even resized my ring for free. Read less
Services Used: Jewelry
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rfb
Wedding:
4/29/2007
4.3/5.0
We've been very happy with Sierra West. All of our interactions with them have been great, and they have continued to satisfy us, months past the wedding. They don't charge to clean or polish rings, and they sautered (not sure how to spell that) my wedding band to engagement ring at no charge--I was unsatisfied with how it turned out, so they adjusted it for free. I would highly recommend them. My only complaint is that even after going to the store multiple times, the jeweler we worked with still didn't know our names--and that definitely doesn't matter much.
We've been very happy with Sierra West. All of our interactions with them have been great, and they have continued to Read more...
We've been very happy with Sierra West. All of our interactions with them have been great, and they have continued to satisfy us, months past the wedding. They don't charge to clean or polish rings, and they sautered (not sure how to spell that) my wedding band to engagement ring at no charge--I was unsatisfied with how it turned out, so they adjusted it for free. I would highly recommend them. My only complaint is that even after going to the store multiple times, the jeweler we worked with still didn't know our names--and that definitely doesn't matter much. Read less
Services Used: Jewelry
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akasallis
Wedding:
12/22/2006
4.3/5.0
Our rings are great, but it was a little difficult to get the right sizes.
Our rings are great, but it was a little difficult to get the right sizes.
Our rings are great, but it was a little difficult to get the right sizes. Read less
Services Used: Jewelry
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MrsRogers
Wedding:
11/1/2006
5.0/5.0
Oh my goodness--I cannot even begin to describe how much I love my ring!! Sierra West provided the best ring shopping experience we had of all the places we went. Not only were they extremely patient with my indecisiveness, but they also educated us! They sat us down and showed us what to look for in a stone - cut, color, clarity, etc. - which I thought was awesome. They were very honest about the diamonds we looked at (letting us know what the flaws were and where). I have really small hands, too, so I had to have a ring specially made for me (couldn't size any down small enough!!). I got to customize it to! If there was one tiny thing I didn't like about it, they were happy and willing to take it and fix it for me. The prices were the best we found--especially for the quality!!
Oh my goodness--I cannot even begin to describe how much I love my ring!! Sierra West provided the best ring shopping Read more...
Oh my goodness--I cannot even begin to describe how much I love my ring!! Sierra West provided the best ring shopping experience we had of all the places we went. Not only were they extremely patient with my indecisiveness, but they also educated us! They sat us down and showed us what to look for in a stone - cut, color, clarity, etc. - which I thought was awesome. They were very honest about the diamonds we looked at (letting us know what the flaws were and where). I have really small hands, too, so I had to have a ring specially made for me (couldn't size any down small enough!!). I got to customize it to! If there was one tiny thing I didn't like about it, they were happy and willing to take it and fix it for me. The prices were the best we found--especially for the quality!! Read less
Services Used: Jewelry
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brule
Wedding:
8/25/2006
5.0/5.0
Really enjoyed working with this jeweler. They did their best to educate us about what we were buying. We even got to go into the back and examine the diamonds that we were looking at with a jewelers magnifying glass. Rings turned out beautifully.
Really enjoyed working with this jeweler. They did their best to educate us about what we were buying. We even got to go Read more...
Really enjoyed working with this jeweler. They did their best to educate us about what we were buying. We even got to go into the back and examine the diamonds that we were looking at with a jewelers magnifying glass. Rings turned out beautifully. Read less
Services Used: Jewelry
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marbles
Wedding:
8/11/2006
4.4/5.0
We came to Sierra West after visiting several other jewelers in the area (especially at University Mall). The atmosphere was a lot more relaxed and less rushed. (Well, we are indecisive people, so we came back three times. Two out of the three times we really liked our sales person.) They taught us about ring shopping in general and were very patient with us as we looked at every ring in the store.

When we were finally ready to choose a ring, the salesman helped us by setting out five or so rings that fit the description of what we wanted. Then he had us choose our two favorites and he replaced the other three with other rings he thought we would also like. (He was very careful to choose rings that fit our tastes.) We went on with this process for a little while and we found the perfect ring! It was actually one of the first ones he suggested to us; we never found one we liked better! While this system may not be for everyone, it was good for us.

My fiancé returned later to choose the diamond for the setting. Sierra-West resized the ring for free. We discovered that the white gold rhodium coating looked a little dirty on one side, and so they recoated it for free. If I'm ever passing by, I can also stop in to get my ring cleaned for free.

We went back to get my husband's wedding ring and they gave us 40% off of his ring (because we had gotten my engagement ring there)!

One last thing: they will allow you to design your own ring and they will make a wax model for you so that you can see what it will actually look like before you pay to have a real ring made.
We came to Sierra West after visiting several other jewelers in the area (especially at University Mall). The atmosphere Read more...
We came to Sierra West after visiting several other jewelers in the area (especially at University Mall). The atmosphere was a lot more relaxed and less rushed. (Well, we are indecisive people, so we came back three times. Two out of the three times we really liked our sales person.) They taught us about ring shopping in general and were very patient with us as we looked at every ring in the store.

When we were finally ready to choose a ring, the salesman helped us by setting out five or so rings that fit the description of what we wanted. Then he had us choose our two favorites and he replaced the other three with other rings he thought we would also like. (He was very careful to choose rings that fit our tastes.) We went on with this process for a little while and we found the perfect ring! It was actually one of the first ones he suggested to us; we never found one we liked better! While this system may not be for everyone, it was good for us.

My fiancé returned later to choose the diamond for the setting. Sierra-West resized the ring for free. We discovered that the white gold rhodium coating looked a little dirty on one side, and so they recoated it for free. If I'm ever passing by, I can also stop in to get my ring cleaned for free.

We went back to get my husband's wedding ring and they gave us 40% off of his ring (because we had gotten my engagement ring there)!

One last thing: they will allow you to design your own ring and they will make a wax model for you so that you can see what it will actually look like before you pay to have a real ring made. Read less
Services Used: Jewelry
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turbotuba
Wedding:
10/22/2005
3.4/5.0
My husband did most of the work with the jeweler. However, I felt like they weren't much of a good deal at all. They DID give him a 'loaner' ring while mine was being custom made, so that was nice.
My husband did most of the work with the jeweler. However, I felt like they weren't much of a good deal at all. They DID Read more...
My husband did most of the work with the jeweler. However, I felt like they weren't much of a good deal at all. They DID give him a 'loaner' ring while mine was being custom made, so that was nice. Read less
Services Used: Jewelry
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Julia
Wedding:
8/25/2005
3.3/5.0
We loved the bridal set. We ordered it from a designer's catalog (we had seen it in another state) and they gave us a great price. We also customized the wedding ring. They messed it up (which I didn't find out until months later when we actually got married) but it turned out ok.

We also felt like we were getting a good deal on the men's band. They had the ring but they offered to custom make it for us for less money so we went for that. They set it in very non-durable white gold. Within two months, the black inset had worn away and the ring was looking very bad. We took it in and they re-cast it, but again, within a few months it looked just as bad. We were not impressed.
We loved the bridal set. We ordered it from a designer's catalog (we had seen it in another state) and they gave us a Read more...
We loved the bridal set. We ordered it from a designer's catalog (we had seen it in another state) and they gave us a great price. We also customized the wedding ring. They messed it up (which I didn't find out until months later when we actually got married) but it turned out ok.

We also felt like we were getting a good deal on the men's band. They had the ring but they offered to custom make it for us for less money so we went for that. They set it in very non-durable white gold. Within two months, the black inset had worn away and the ring was looking very bad. We took it in and they re-cast it, but again, within a few months it looked just as bad. We were not impressed. Read less
Services Used: Jewelry
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kika
Wedding:
4/27/2005
5.0/5.0
super friendly low pressure.
super friendly low pressure.
super friendly low pressure. Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
5.0/5.0
They did an amazing job replacing a diamond on an antique band for my engagement ring. Even resized it for free, and 12 month 0% financing.
They did an amazing job replacing a diamond on an antique band for my engagement ring. Even resized it for free, and 12 Read more...
They did an amazing job replacing a diamond on an antique band for my engagement ring. Even resized it for free, and 12 month 0% financing. Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
2.6/5.0
Wedding rings are expensive and an emotional purchase. Just make sure and do your homework before signing any paperwork or giving any money to any jeweler that isn't refundable. Always get in writing any guarantees from any jeweler you deal with. My 2 cents.
Wedding rings are expensive and an emotional purchase. Just make sure and do your homework before signing any paperwork or Read more...
Wedding rings are expensive and an emotional purchase. Just make sure and do your homework before signing any paperwork or giving any money to any jeweler that isn't refundable. Always get in writing any guarantees from any jeweler you deal with. My 2 cents. Read less
Services Used: Jewelry
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Camie
Wedding:
7/14/2004
5.0/5.0
I loved working with Sierra West! They had great customer service and helped me decide on a ring that I love. Me and my husband have used them since our wedding and will probably always use them as our jeweler!
I loved working with Sierra West! They had great customer service and helped me decide on a ring that I love. Me and my Read more...
I loved working with Sierra West! They had great customer service and helped me decide on a ring that I love. Me and my husband have used them since our wedding and will probably always use them as our jeweler! Read less
Services Used: Jewelry
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Meredith
Wedding:
5/15/2004
4.5/5.0
I loved my ring - great service
I loved my ring - great service
I loved my ring - great service Read less
Services Used: Jewelry
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slandon
Wedding:
4/25/2003
5.0/5.0
The service was exceptional. As a registered gemologist (or whatever they call it) I knew the quality was certifiably good, and they gave a lot of attention to me and my wife before and after. We looked through the selection but decided to make a custom design at no extra charge, which they did with their craftsman in-house. It was just what we wanted. And after I'd decided on the main diamond and had to go back days later to say I just couldn't feel good about spending that much, they graciously went back through many other options with me until I found something cheaper I liked and they gave me no hassle about it even though I'd already signed a contract for the original. Very gracious, very understanding, and a lot of expertise to back up their helpfulness and consideration. We've gladly returned to request periodic cleanings etc the last few years.
The service was exceptional. As a registered gemologist (or whatever they call it) I knew the quality was certifiably Read more...
The service was exceptional. As a registered gemologist (or whatever they call it) I knew the quality was certifiably good, and they gave a lot of attention to me and my wife before and after. We looked through the selection but decided to make a custom design at no extra charge, which they did with their craftsman in-house. It was just what we wanted. And after I'd decided on the main diamond and had to go back days later to say I just couldn't feel good about spending that much, they graciously went back through many other options with me until I found something cheaper I liked and they gave me no hassle about it even though I'd already signed a contract for the original. Very gracious, very understanding, and a lot of expertise to back up their helpfulness and consideration. We've gladly returned to request periodic cleanings etc the last few years. Read less
Services Used: Jewelry
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Freckles
Wedding:
8/17/2002
4.8/5.0
We bought all our wedding jewelry there. They helped my husband custom design my ring and gave us a discount on purchasing his ring as well. They also let him use a plain band to propose to me until my real ring was ready! I still take my ring there to be cleaned. They have great service, choices and pricing. we have been very satisfied with them.
We bought all our wedding jewelry there. They helped my husband custom design my ring and gave us a discount on purchasing Read more...
We bought all our wedding jewelry there. They helped my husband custom design my ring and gave us a discount on purchasing his ring as well. They also let him use a plain band to propose to me until my real ring was ready! I still take my ring there to be cleaned. They have great service, choices and pricing. we have been very satisfied with them. Read less
Services Used: Jewelry
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