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Simply Elegant Linens

Boston , MA

LOCATION

Boston, MA US

WEBSITE

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Rentals & Photobooths

REVIEWS

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Brianne
Wedding:
9/11/2011
1.0/5.0
It's 2 months after my wedding, and I needed to come on here and talk about my experience with Simply Elegant Linens...They were the single point of stress I had during the entire weddding planning process.

In the very beginning, Gina was super easy to reach, and answered emails very quickly. I was able to make an appointment with her, in which we agreed on the linens and chair covers I wanted, and I gave her a deposit. I was told I would get the contract emailed to me, to print and sign and mail back to her, within a few days. A week later, I emailed her, reminding her that I still needed the contract. No response. this went on for over a month. I had originally met with her in early February (2/4/11), and did not actually get a copy of the contract until the end of February, and it had a bunch incorrect information. I didn't receive the corrected copy to sign and return until March 6th!

Just being glad I finally got it, I signed it, and sent it back. At that point, there were red flags, but I didn't do anything about it which was a bad decision on my part. I took the next several months to focus on all the other things I had to do, knowing I wouldn't need to discuss any more details with Gina until closer to the wedding, when I actually had a final headcount, and was making the seating chart.

Once again, she was pretty difficult to contact. a month before my wedding on 8/8/11, I wanted to get the contract updated to include the now-accurate numbers of everything, and I sent several emails, and made several phone calls. When I finally reached her, she quickly told me that yes they have my info, but they have another wedding ahead of mine, and they are focusing on that one. OK. Fine, but an email would have been nice. I felt better at least knowing that she did receive my updated numbers.

As it drew closer to the wedding, I still hadn't had an updated balance, since we had made changes. It was stated that the contract has to be paid in full by 9/8/11, since the wedding was 9/11/11. After calling and calling again, she finally sent me the updated balance due on the contract late in the evening on 9/5/11, which I had to mail the check THAT following day in order for her to receive it by 9/8/11.

On Friday, 9/9/11, TWO DAYS before my wedding, she calls me and tells me that the overlays I am supposed to have, were damaged at a wedding they used them for 2 weeks prior, and she just got them back from the cleaners, and they have wax all over them, and she can't use them. She gives me a few options, but what choice do I have really? the wedding is in two days. I opted to go with the table runners, since they are at least still going to match the sashes on the chair covers. She tells me verbally, over the phone, that those cost less, so she will cut me a check for $195.00 and leave it with my DOC at my venue the morning of the wedding.

after the wedding, that night, while my new husband and I were gathering our things to head home, I spoke with Kaitlyn our Day of coordinator, and she said that Gina never left a check. She also informed me that they were short 3 chair covers. I called Gina on Monday, the day after our wedding, and asked her about the check (I never mentioned the chair covers to her, because honestly, the check was the bigger issue. The wedding was over, but I wanted my $195!!), and she told me that she never saw anyone to leave the check, so she was putting in the mail that day for me. I always want to believe people, and give them the benefit of the doubt, so I was fine with that.

We left for our honeymoon, and was gone for almost 2 weeks. When we returned, it occured to me that I never saw her check in the pile of mail on our kitchen table. I emailed Gina again, and she insisted she mailed it. I explained to her that we did not receve it. She responds back that "she will look into it".

It is now 11/10/11 - and we have still not received the check, and my last email asking for an update on the status of the check on Oct 21st, went unanswered.

I strongly suggest, that if you want a smooth transaction with a vendor for linens, with easy communication, and transparency, Do NOT use Simply Elegant.
It's 2 months after my wedding, and I needed to come on here and talk about my experience with Simply Elegant Read more...
It's 2 months after my wedding, and I needed to come on here and talk about my experience with Simply Elegant Linens...They were the single point of stress I had during the entire weddding planning process.

In the very beginning, Gina was super easy to reach, and answered emails very quickly. I was able to make an appointment with her, in which we agreed on the linens and chair covers I wanted, and I gave her a deposit. I was told I would get the contract emailed to me, to print and sign and mail back to her, within a few days. A week later, I emailed her, reminding her that I still needed the contract. No response. this went on for over a month. I had originally met with her in early February (2/4/11), and did not actually get a copy of the contract until the end of February, and it had a bunch incorrect information. I didn't receive the corrected copy to sign and return until March 6th!

Just being glad I finally got it, I signed it, and sent it back. At that point, there were red flags, but I didn't do anything about it which was a bad decision on my part. I took the next several months to focus on all the other things I had to do, knowing I wouldn't need to discuss any more details with Gina until closer to the wedding, when I actually had a final headcount, and was making the seating chart.

Once again, she was pretty difficult to contact. a month before my wedding on 8/8/11, I wanted to get the contract updated to include the now-accurate numbers of everything, and I sent several emails, and made several phone calls. When I finally reached her, she quickly told me that yes they have my info, but they have another wedding ahead of mine, and they are focusing on that one. OK. Fine, but an email would have been nice. I felt better at least knowing that she did receive my updated numbers.

As it drew closer to the wedding, I still hadn't had an updated balance, since we had made changes. It was stated that the contract has to be paid in full by 9/8/11, since the wedding was 9/11/11. After calling and calling again, she finally sent me the updated balance due on the contract late in the evening on 9/5/11, which I had to mail the check THAT following day in order for her to receive it by 9/8/11.

On Friday, 9/9/11, TWO DAYS before my wedding, she calls me and tells me that the overlays I am supposed to have, were damaged at a wedding they used them for 2 weeks prior, and she just got them back from the cleaners, and they have wax all over them, and she can't use them. She gives me a few options, but what choice do I have really? the wedding is in two days. I opted to go with the table runners, since they are at least still going to match the sashes on the chair covers. She tells me verbally, over the phone, that those cost less, so she will cut me a check for $195.00 and leave it with my DOC at my venue the morning of the wedding.

after the wedding, that night, while my new husband and I were gathering our things to head home, I spoke with Kaitlyn our Day of coordinator, and she said that Gina never left a check. She also informed me that they were short 3 chair covers. I called Gina on Monday, the day after our wedding, and asked her about the check (I never mentioned the chair covers to her, because honestly, the check was the bigger issue. The wedding was over, but I wanted my $195!!), and she told me that she never saw anyone to leave the check, so she was putting in the mail that day for me. I always want to believe people, and give them the benefit of the doubt, so I was fine with that.

We left for our honeymoon, and was gone for almost 2 weeks. When we returned, it occured to me that I never saw her check in the pile of mail on our kitchen table. I emailed Gina again, and she insisted she mailed it. I explained to her that we did not receve it. She responds back that "she will look into it".

It is now 11/10/11 - and we have still not received the check, and my last email asking for an update on the status of the check on Oct 21st, went unanswered.

I strongly suggest, that if you want a smooth transaction with a vendor for linens, with easy communication, and transparency, Do NOT use Simply Elegant. Read less
Services Used: Rentals & Photobooths
Simply Elegant Linens responded with the following comments:

This issue was resolved with the bride and should not be a reflection of 2000 weddings we do annually
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LianneAldred
Wedding:
10/10/2010
5.0/5.0
Gina did amazing work for my wedding on 10.10.10 at the Topsfield Commons!! Everyone commented on how well the linen complimented the room and our wedding colors! It was a true pleasure to work with her and I will definitely be recommending her services to future brides!!
Gina did amazing work for my wedding on 10.10.10 at the Topsfield Commons!! Everyone commented on how well the linen Read more...
Gina did amazing work for my wedding on 10.10.10 at the Topsfield Commons!! Everyone commented on how well the linen complimented the room and our wedding colors! It was a true pleasure to work with her and I will definitely be recommending her services to future brides!! Read less
Services Used: Rentals & Photobooths
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Kathy
Wedding:
10/3/2010
5.0/5.0
Simply Elegant Linens did a beautiful job at my daughter's wedding. Gina was so easy to work with and very flexible. We couldn't have been more pleased. When we walked into the reception room and saw it for the first time all set up, it was amazing! We were trying to decide to spend the extra money on chair covers and table linens and I'm so glad we did.
Simply Elegant Linens did a beautiful job at my daughter's wedding. Gina was so easy to work with and very flexible. We Read more...
Simply Elegant Linens did a beautiful job at my daughter's wedding. Gina was so easy to work with and very flexible. We couldn't have been more pleased. When we walked into the reception room and saw it for the first time all set up, it was amazing! We were trying to decide to spend the extra money on chair covers and table linens and I'm so glad we did. Read less
Services Used: Rentals & Photobooths
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KAugusta
Wedding:
6/25/2010
5.0/5.0
Gina is fabulous! The linens we rented were gorgeous and loved the overlays she used. Extremely fast response time and she is very personable which makes dealing with her so easy. Would definitely recommend to anyone and I will definitely use her again!
Gina is fabulous! The linens we rented were gorgeous and loved the overlays she used. Extremely fast response time and she Read more...
Gina is fabulous! The linens we rented were gorgeous and loved the overlays she used. Extremely fast response time and she is very personable which makes dealing with her so easy. Would definitely recommend to anyone and I will definitely use her again! Read less
Services Used: Rentals & Photobooths
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SHayes515
Wedding:
5/15/2010
5.0/5.0
Gina at Simply Elegant Linens is a master of her craft. Not only could she help me pick out the best linens to suit the unique ballroom where our reception was, but she also made sure the room was up to her standards before she left. She is a true professional and works well with other vendors. I have already recommended Simply Elegant Linens to family and friends!
Gina at Simply Elegant Linens is a master of her craft. Not only could she help me pick out the best linens to suit the Read more...
Gina at Simply Elegant Linens is a master of her craft. Not only could she help me pick out the best linens to suit the unique ballroom where our reception was, but she also made sure the room was up to her standards before she left. She is a true professional and works well with other vendors. I have already recommended Simply Elegant Linens to family and friends! Read less
Services Used: Rentals & Photobooths
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jbl99
Wedding:
10/3/2009
4.4/5.0
They provided beautiful linens that matched the colors and feel that we wanted. Everything was provided on time and quickly.....we had a change in the numbers of tables at the last minute and they were really helpful and flexible.
They provided beautiful linens that matched the colors and feel that we wanted. Everything was provided on time and Read more...
They provided beautiful linens that matched the colors and feel that we wanted. Everything was provided on time and quickly.....we had a change in the numbers of tables at the last minute and they were really helpful and flexible. Read less
Services Used: Rentals & Photobooths
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Margie
Wedding:
9/5/2009
5.0/5.0
I highly recommend using Simply Elegant Linens.This being our first daughter's wedding we were guided throught the process with the wonderful help of Gina.She guided us through and made the wedding one that was truly magical.From the invitations to the transformation of the hall adding true romance to a never to be forgotten night.I truly thank her for all that she did to make this time an everlasting memory.
I highly recommend using Simply Elegant Linens.This being our first daughter's wedding we were guided throught the process Read more...
I highly recommend using Simply Elegant Linens.This being our first daughter's wedding we were guided throught the process with the wonderful help of Gina.She guided us through and made the wedding one that was truly magical.From the invitations to the transformation of the hall adding true romance to a never to be forgotten night.I truly thank her for all that she did to make this time an everlasting memory. Read less
Services Used: Invitations, Rentals & Photobooths
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lisa
Wedding:
8/29/2009
4.8/5.0
Gina at simply elegant linens did a wonderful job and made my daughters wedding venue look gorgeous.
Gina at simply elegant linens did a wonderful job and made my daughters wedding venue look gorgeous.
Gina at simply elegant linens did a wonderful job and made my daughters wedding venue look gorgeous. Read less
Services Used: Rentals & Photobooths
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Melissa
Wedding:
10/11/2008
5.0/5.0
Simply Elegant Linens made my wedding unforgettable. Every little detail was spectacular.
Simply Elegant Linens made my wedding unforgettable. Every little detail was spectacular.
Simply Elegant Linens made my wedding unforgettable. Every little detail was spectacular. Read less
Services Used: Rentals & Photobooths
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Cole51911
Wedding:
8/16/2008
4.4/5.0
I can't say enough about how great the value was for what Gina does. It's been a few years since my wedding and people still comment on how pretty the chair sashes were and their coordinating table runners. Gina worked with me to find the closest color to what my girls were wearing. Her prices (in 2008) beat everyone else by a mile! Only issue was getting in touch with her after I sent in my deposit...but it all worked out and she even met me in Boston to hand off a swatch. Great value!
I can't say enough about how great the value was for what Gina does. It's been a few years since my wedding and people Read more...
I can't say enough about how great the value was for what Gina does. It's been a few years since my wedding and people still comment on how pretty the chair sashes were and their coordinating table runners. Gina worked with me to find the closest color to what my girls were wearing. Her prices (in 2008) beat everyone else by a mile! Only issue was getting in touch with her after I sent in my deposit...but it all worked out and she even met me in Boston to hand off a swatch. Great value! Read less
Services Used: Rentals & Photobooths
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