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Simply Sweets Bakery
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13 Reviews
Address:
Rochester, NY US 14615 (map)
Phone:
585-261-8091
Categories:
 
 
 
3.8 
(3.5/5.0)
 
Quality of Service 
(3.8/5.0)
 
Responsiveness 
(3.8/5.0)
 
Professionalism 
(3.7/5.0)
 
Value 
(4.0/5.0)
 
Flexibility 
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Cathryn
Wedding:
10/26/2013
 
5.0 out of 5.0
Simply Sweets did a phenomenal job with our wedding cake! I really can't put into words how pleased we were with the cake they made for us. From our first consultation we were very happy. We kind of had an idea what we were looking for, but they had fantastic ideas that guided us in the right direction. The cake tasting was a very enjoyable experience as well. Every flavor we tasted was amazing and we had a tough time deciding what to choose. Seeing the cake the day of the wedding after it was delivered was the cherry on the sundae. It really completed the event. So glad we chose Simply Sweets.
Services Used: Wedding Cake
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Kate
Wedding:
6/9/2012
 
1.2 out of 5.0
Laura designed our wedding cake a month ago. We had booked her services about a year in advance and discussed what we wanted and had agreed on the design of the cake. The pattern was to be a white cake with a few criss-cross stripes (thick) on each layer, and each layer's criss-cross design was to be different. I had to give her the picture (which I found off the internet) to her three separate times and provide ribbon for the design although we previously decided fondant. Her needing ribbon was a red flag indicating to me that she didnt have the skills she advertised. Our cake showed up being COMPLETELY different from what we agreed on and there was (of course) no time to fix it without making a complete mess of the cake. The ribbon was wrapped around the cake on the bottom of each layer. SO much simpler than we had discussed. SO disappointing. It was also done very sloppily and the cake was actually tilted (slanted). Kind of embarrassing. I would not recommend her.
Services Used: Wedding Cake
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T
Wedding:
7/2/2011
 
0.0 out of 5.0
Sad to report, poor service all the way around. When my daughter-in-law told me about her meeting with the baker to discuss her wedding cake. It was the first RED flag. FIRST - she showed up late, SECOND - They were told that there would be samples to test, THERE WAS NONE. THIRD - She was unprofessional and seemed to be in a hurry. I had a feeling that perhaps they may want to find someone else, but because of My Daughter-in-law good heart and belief that everyone deserves a bad day, she over looked it.... Well that one bad day rolled into the wedding day. Delivered LATE (of course) Poor quality cupcakes, and cowardly service. Everyone has a bad day, I understand, if there was a reason for such poor service, I apologize, and she should be apologizing to the bride and groom with a huge refund.
Services Used: Wedding Cake
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RLF
Wedding:
7/2/2011
 
3.2 out of 5.0
Laura contacted me after I registered for a bridal show. I was excited because her photos were wonderful and she was willing to negotiate with me on the price. There were definitely some major problems with my service, but I will make a pro/con list.

Pros:
-Reasonable Prices
-She sent a nice thank-you note after our initial meeting, which was a nice personal touch
-Nice and flexible and had a ton of examples of her work to show me
-Owned up to her mistakes and offered me a very good refund
-Was able to make gluten-free cupcakes for 3 members of my family who are unable to eat gluten
-The cake and cupcakes tasted wonderful
-Made an adorable Mario Bros theme cake for us

Cons:
-When I showed up for my tasting, she did not have any cake/cupcakes for me to taste
-Was 3 hours late for the agreed-upon delivery time. This wouldn't have been a big deal if we were just serving the cupcakes after dinner, but they were the centerpieces, so my guests arrived to empty centerpieces, which was extremely embarrassing
-Cupcakes and cake were not indicative of the work she had shown me. The cupcakes were sloppy and appeared to have been rushed. The tiny 2-tier cake was leaning and fondant/frosting was smudged.
-Did not bring the sweets tray we were promised

I do not believe that Laura is normally like this. I do not believe her product is normally the way it was when presented to me. I am still not exactly sure what happened, but I do think that I just happened to be the one she let fall through the cracks. I think that normally she provides a great product and a great service, and that unfortunately for me, she had an off day.

The biggest thing that I can take away from this whole thing is that, in the end, Laura did the right thing by giving me nearly all of my money back. It would have been impossible to stand behind the product and service I received, and instead of arguing with me, she ultimately did what was right. Overall, I would recommend Simply Sweets provided that Laura does not let something like this happen again.
Services Used: Wedding Cake
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softngentleheart
Wedding:
4/16/2011
 
0.0 out of 5.0
Absolutely the worst I have ever seen.. I am my future husband met with her and we saw some red flags, messing up the taste testing for us.. and even after the contract we signed.. She losts her copy so we had to tell her what we agreed on.. She showed up late still pipeing frosting on the cake. It looked like something a 10 year old could do.. She then ran off before we could see it ..We were so upset ..It is the only thing I regret about our wedding.. I am surprising my husband on our first anniversary with someone who can redo our cake the way we wanted.. We will never get back our day..I cried for a long time about this.. She has never gotten back to me.. We still have her silver cake plate she provided.. We are keeping it for a refund payment... Stay away from this lady if you want even a decent cake on your special day...
Services Used: Wedding Cake
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Stacey
Wedding:
7/18/2010
 
5.0 out of 5.0
We were so pleased with the cakes Simply Sweets did for us-a 4 tier wedding cake and a 3D tractor grooms cake. The cakes were beautiful and delicious! Our wedding guests are still talking about how much they loved our wedding cakes 5 months after our event. We highly recommend Simply Sweets to anyone in need of a wedding cake; they were so creative, flexible, and professional and a pleasure to work with.
Services Used: Wedding Cake
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petramarie1124
Wedding:
6/26/2010
 
4.9 out of 5.0
Our wedding cake was delicious as well as beautiful and we loved the chocolate covered strawberries!!! Our wedding guests raved about the cake, and our friends and family STILL talk about how good the cake was!! I love that you provide so many flavors, many of which other bakeries do not, and that you were willing to create a flavor combination that you didn't have listed..just for us!

And the BEST part, was the price. You saved us a lot of money without sacrificing quality. I highly recommend Simply Sweets for any of your baking needs!!!
Services Used: Wedding Cake
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Brandy
Wedding:
4/16/2010
 
5.0 out of 5.0
We brought in a picture of what we wanted and she made it happen! Looked great, tasted great, Great price!
Services Used: Wedding Cake
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powell585
Wedding:
11/28/2009
 
5.0 out of 5.0
Laura was amazing! Our wedding cakes (both bridal and groom's cake) were delicious and everyone at the reception raved about them. We can't wait to eat them again on our 1 year anniversary!
Services Used: Wedding Cake
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Courtney
Wedding:
11/14/2009
 
4.9 out of 5.0
I didn't get a wedding cake from Simply Sweets, I ordered cupcakes for my sisters 21st birthday and they were amazing! The were covered with black and pink fondant with 21's and chanel C's. Everyone raved about them!
Services Used: Wedding Cake
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