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sinders bridal house

Carleton Place , ON

LOCATION

Carleton Place, ON K7C 1L2 CA

PHONE

613-253-0039

WEBSITE

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Dress & Attire

REVIEWS

3.9
out of 5.0
3.8/5.0
3.8/5.0
3.9/5.0
4.1/5.0
3.8/5.0
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Mike
Wedding:
10/3/2014
1.8/5.0
I am the father of a bride - she was married last Friday. Sinder's added stress to an already stressful event. They ordered the wrong size of dress. We paid an extra $50 to get the dress quickly - they were 11 days late. They convinced my daughter to have the dress let out. Long story short, we had to return to the seamstress (Rose's across the street from Sinder's) 8 times in total until we received a usable dress. It was not even close to the style of the original dress. The whole experience was very disappointing.
I am the father of a bride - she was married last Friday. Sinder's added stress to an already stressful event. They Read more...
I am the father of a bride - she was married last Friday. Sinder's added stress to an already stressful event. They ordered the wrong size of dress. We paid an extra $50 to get the dress quickly - they were 11 days late. They convinced my daughter to have the dress let out. Long story short, we had to return to the seamstress (Rose's across the street from Sinder's) 8 times in total until we received a usable dress. It was not even close to the style of the original dress. The whole experience was very disappointing. Read less
Services Used: Dress & Attire
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Private User
Wedding:
8/9/2014
5.0/5.0
Extremely helpful and responsive! Great selection!
Extremely helpful and responsive! Great selection!
Extremely helpful and responsive! Great selection! Read less
Services Used: Dress & Attire
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Nolie
Wedding:
5/3/2014
5.0/5.0
Amazing service. Found the perfect dress with their suggestions.
Amazing service. Found the perfect dress with their suggestions.
Amazing service. Found the perfect dress with their suggestions. Read less
Services Used: Dress & Attire
Bg5
Anonymous
Wedding:
5/18/2013
5.0/5.0
I had a great experience purchasing my dress here. The price point was excellent, and they were very accommodating. I have since been shopping at other stores as a maid of honour in another wedding, and can definitely say that Sinders is the place to go!
I had a great experience purchasing my dress here. The price point was excellent, and they were very accommodating. I have Read more...
I had a great experience purchasing my dress here. The price point was excellent, and they were very accommodating. I have since been shopping at other stores as a maid of honour in another wedding, and can definitely say that Sinders is the place to go! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
8/25/2012
5.0/5.0
I received such great service from Sinders Bridal House. They knew what they were talking about and what dresses would look good. Very accommodating and helpful for information on timelines to receive and pick up the dress. They were also amazing and helpful with picking out the bridesmaids dresses. Great job!
I received such great service from Sinders Bridal House. They knew what they were talking about and what dresses would Read more...
I received such great service from Sinders Bridal House. They knew what they were talking about and what dresses would look good. Very accommodating and helpful for information on timelines to receive and pick up the dress. They were also amazing and helpful with picking out the bridesmaids dresses. Great job! Read less
Services Used: Dress & Attire
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ashvalley
Wedding:
5/29/2010
3.0/5.0
I got my wedding dress from here. It is a fantastic wedding dress shop. Excellent friendly service, there are no mean associates (as I've read about at other dress shops) and they offer insights when you have questions (in a kind and helpful way). Large selection, which is organized by type of dress (i.e. destination, fit & flare, lace, etc), and excellent service. Nothing more than $1,500 and most between $800 - $1,000, so you don't have to worry about looking at the tag! As for how they run it - No appointment necessary. You start off by picking out a few dresses with your friends and family, tell them that you are ready to try them on, and while you are trying them on you can ask for them to go and get dresses that are similar (i.e. I discovered I loved a certain type of fabric in a certain cut, so they went and got more). My mom, bridal party and I had a great afternoon there. I would recommend though going to a small bridal shop first. I found it much less daunting to go through the large number of dresses, then I would have otherwise, as I had already gone to a small downtown Ottawa bridal shop and had a general idea of what looked good on me. On a related note: Do try on a good mix of dresses, so at minimum you can confirm a certain style does not look good and that the fabric of your dream dress really is the best for you! Happy Shopping! ** Up-Date ** In my first review of them I gave them 5 stars. Sadly service was VERY different after I bought the dress. I came back to the store to pick up my dress, and it had not been properly steamed and pressed. It looked like it had come out of box. No one was there to help. My bridesmaid and I had to go and find the sample to show how there were issues. When they finally offered to steam and press it (as should have occured in the first place), I explained I already had to leave to an appointment to get it sized. They said they would refund me if the tailor steams and presses it. When the tailor saw it, she was very surprised at the state the dress was in. I will provide a further up-date when I speak to them again about getting refunded for the steam and press.
I got my wedding dress from here. It is a fantastic wedding dress shop. Excellent friendly service, there are no mean Read more...
I got my wedding dress from here. It is a fantastic wedding dress shop. Excellent friendly service, there are no mean associates (as I've read about at other dress shops) and they offer insights when you have questions (in a kind and helpful way). Large selection, which is organized by type of dress (i.e. destination, fit & flare, lace, etc), and excellent service. Nothing more than $1,500 and most between $800 - $1,000, so you don't have to worry about looking at the tag! As for how they run it - No appointment necessary. You start off by picking out a few dresses with your friends and family, tell them that you are ready to try them on, and while you are trying them on you can ask for them to go and get dresses that are similar (i.e. I discovered I loved a certain type of fabric in a certain cut, so they went and got more). My mom, bridal party and I had a great afternoon there. I would recommend though going to a small bridal shop first. I found it much less daunting to go through the large number of dresses, then I would have otherwise, as I had already gone to a small downtown Ottawa bridal shop and had a general idea of what looked good on me. On a related note: Do try on a good mix of dresses, so at minimum you can confirm a certain style does not look good and that the fabric of your dream dress really is the best for you! Happy Shopping! ** Up-Date ** In my first review of them I gave them 5 stars. Sadly service was VERY different after I bought the dress. I came back to the store to pick up my dress, and it had not been properly steamed and pressed. It looked like it had come out of box. No one was there to help. My bridesmaid and I had to go and find the sample to show how there were issues. When they finally offered to steam and press it (as should have occured in the first place), I explained I already had to leave to an appointment to get it sized. They said they would refund me if the tailor steams and presses it. When the tailor saw it, she was very surprised at the state the dress was in. I will provide a further up-date when I speak to them again about getting refunded for the steam and press. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.9/5.0
I have never been treated more terribly as a customer while shopping for my bridal party. Not only did we feel like we were inconveniencing the staff (and were repeatedly ignored, even while having an appointment booked ahead of time), but our preferences, concerns, and questions were brushed off and disregarded. One of my girls felt bullied by a Sales Rep, was insulted by being told she was large (she's not), and was pressured into buying a dress that came two sizes too big for her. When it arrived, the next Sales Rep asked her why she had ordered a dress so large for her, and the girl almost burst into tears.

The dresses are beautiful but the service is appalling. Do NOT go to Sinders if you want a stress-free, fun shopping experience. The Sales Assistants appear not to care about how they treat you.
I have never been treated more terribly as a customer while shopping for my bridal party. Not only did we feel like we Read more...
I have never been treated more terribly as a customer while shopping for my bridal party. Not only did we feel like we were inconveniencing the staff (and were repeatedly ignored, even while having an appointment booked ahead of time), but our preferences, concerns, and questions were brushed off and disregarded. One of my girls felt bullied by a Sales Rep, was insulted by being told she was large (she's not), and was pressured into buying a dress that came two sizes too big for her. When it arrived, the next Sales Rep asked her why she had ordered a dress so large for her, and the girl almost burst into tears.

The dresses are beautiful but the service is appalling. Do NOT go to Sinders if you want a stress-free, fun shopping experience. The Sales Assistants appear not to care about how they treat you. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
2.1/5.0
I found that there was extremely poor customer service at Sinders Bridal House.

I, a bridesmaid, first arrived and was left in the front entrance for 15 minutes. Staff stood around and no one greeted me or asked if I needed help. Eventually they all left the entrance entirely until one girl came back and asked if I needed anything...

My dress came in in time and in good condition, but once again the customer service was poor for the pickup. One of the other bridesmaid's dress was far to big for her when we picked it up. During her first fitting she had been told she needed a dress two sizes bigger than the sample dress when the sample dress had fit her perfectly. She now has to get her dress taken in two sizes smaller, which is disappointing.
I found that there was extremely poor customer service at Sinders Bridal House.

I, a bridesmaid, first arrived Read more...
I found that there was extremely poor customer service at Sinders Bridal House.

I, a bridesmaid, first arrived and was left in the front entrance for 15 minutes. Staff stood around and no one greeted me or asked if I needed help. Eventually they all left the entrance entirely until one girl came back and asked if I needed anything...

My dress came in in time and in good condition, but once again the customer service was poor for the pickup. One of the other bridesmaid's dress was far to big for her when we picked it up. During her first fitting she had been told she needed a dress two sizes bigger than the sample dress when the sample dress had fit her perfectly. She now has to get her dress taken in two sizes smaller, which is disappointing. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
0.9/5.0
Once I had purchased my bridal gown the service went from great to horrible. I have never heard staff complain so much while there were customers around. You could tell they didn't want to be there and they made my bridesmaid and I feel like we were inconveniencing them. When I went to pick up my bridal gown I was told I required an appointment but when I got there another bride, who had just walked in, was using my scheduled time. I didn't take too long to get my wedding dress but then I was left there for 20 min before anyone came to help me do it up. I guess I should thank the bride before me because it was her who reminded the sales lady that I was still waiting for her. The sales lady gave me a fake apology and the complained about how sore her feet were and how much she needed a glass of wine. I definitively would not recommend this store to anyone I know, the staff had awful customer service.
Once I had purchased my bridal gown the service went from great to horrible. I have never heard staff complain so much Read more...
Once I had purchased my bridal gown the service went from great to horrible. I have never heard staff complain so much while there were customers around. You could tell they didn't want to be there and they made my bridesmaid and I feel like we were inconveniencing them. When I went to pick up my bridal gown I was told I required an appointment but when I got there another bride, who had just walked in, was using my scheduled time. I didn't take too long to get my wedding dress but then I was left there for 20 min before anyone came to help me do it up. I guess I should thank the bride before me because it was her who reminded the sales lady that I was still waiting for her. The sales lady gave me a fake apology and the complained about how sore her feet were and how much she needed a glass of wine. I definitively would not recommend this store to anyone I know, the staff had awful customer service. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
3.1/5.0
Disappointed in Sinders. They were great for selection and for getting my dress, however as I was in between two sizes they recommended I go for the larger size since it is easier to take in a dress. Though I lost a little bit of weight in retrospect I should have gone with the smaller size as it was a tie back which already gives a bit of leeway. When I went to get quotes for alterations one place even said it if they were in the business of doing alterations they would have ordered the smaller size given that the one I had on in the store fit fine (and was the smaller size though likely stretched out a bit).

Also one of my bridesmaids tried on her dress after picking it up and the zipper broke. I let Sinders know thinking that maybe they may as a minimum reimburse the cost of the zipper but they didn’t care. I’m just lucky that she discovered this before the wedding as she got stuck in the dress for an hour while an alterations person got her out of it.
Disappointed in Sinders. They were great for selection and for getting my dress, however as I was in between two sizes Read more...
Disappointed in Sinders. They were great for selection and for getting my dress, however as I was in between two sizes they recommended I go for the larger size since it is easier to take in a dress. Though I lost a little bit of weight in retrospect I should have gone with the smaller size as it was a tie back which already gives a bit of leeway. When I went to get quotes for alterations one place even said it if they were in the business of doing alterations they would have ordered the smaller size given that the one I had on in the store fit fine (and was the smaller size though likely stretched out a bit).

Also one of my bridesmaids tried on her dress after picking it up and the zipper broke. I let Sinders know thinking that maybe they may as a minimum reimburse the cost of the zipper but they didn’t care. I’m just lucky that she discovered this before the wedding as she got stuck in the dress for an hour while an alterations person got her out of it. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
[Private]
5.0/5.0
I just wanted to take the time to say a huge thank you to Amanda, Gabby and Debra. We had gone in only with the intention looking at bridesmaid dresses and with only the intention of taking a peek at the wedding gowns.

Amanda helped my bridal party pick out the perfect silhouettes. Additionally, we were very impressed with the selection available. I am so happy that we were able to come all to a decisions as well!

And Gabby you are an amazing person. Thank you so much for taking the time to fit me in despite not having an appointment. By no means did expect to find the wedding dress of my dreams! Once I put it on I didn't want to take it off. This entire time I was so worried not to find a dress that would meet my expectations but I was truly blown away. Thinking about it just now I am still beaming and February couldn't get here any sooner.

Thank you again everyone for the amazing experience and I look forward to getting to see you all again. ♥
I just wanted to take the time to say a huge thank you to Amanda, Gabby and Debra. We had gone in only with the intention Read more...
I just wanted to take the time to say a huge thank you to Amanda, Gabby and Debra. We had gone in only with the intention looking at bridesmaid dresses and with only the intention of taking a peek at the wedding gowns.

Amanda helped my bridal party pick out the perfect silhouettes. Additionally, we were very impressed with the selection available. I am so happy that we were able to come all to a decisions as well!

And Gabby you are an amazing person. Thank you so much for taking the time to fit me in despite not having an appointment. By no means did expect to find the wedding dress of my dreams! Once I put it on I didn't want to take it off. This entire time I was so worried not to find a dress that would meet my expectations but I was truly blown away. Thinking about it just now I am still beaming and February couldn't get here any sooner.

Thank you again everyone for the amazing experience and I look forward to getting to see you all again. ♥ Read less
Services Used: Dress & Attire
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