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sinders bridal house

Carleton Place , ON

LOCATION

Carleton Place, ON CA K7C 1L2

PHONE

613-253-0039

WEBSITE

View website
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Dress & Attire

REVIEWS

3.9
out of 5.0
3.8/5.0
3.8/5.0
3.9/5.0
4.2/5.0
3.9/5.0
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Anonymous
Wedding:
Recently Married
5.0/5.0
Extremely helpful and responsive! Great selection!
Extremely helpful and responsive! Great selection!
Extremely helpful and responsive! Great selection! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
0.9/5.0
Once I had purchased my bridal gown the service went from great to horrible. I have never heard staff complain so much while there were customers around. You could tell they didn't want to be there and they made my bridesmaid and I feel like we were inconveniencing them. When I went to pick up my bridal gown I was told I required an appointment but when I got there another bride, who had just walked in, was using my scheduled time. I didn't take too long to get my wedding dress but then I was left there for 20 min before anyone came to help me do it up. I guess I should thank the bride before me because it was her who reminded the sales lady that I was still waiting for her. The sales lady gave me a fake apology and the complained about how sore her feet were and how much she needed a glass of wine. I definitively would not recommend this store to anyone I know, the staff had awful customer service.
Once I had purchased my bridal gown the service went from great to horrible. I have never heard staff complain so much Read more...
Once I had purchased my bridal gown the service went from great to horrible. I have never heard staff complain so much while there were customers around. You could tell they didn't want to be there and they made my bridesmaid and I feel like we were inconveniencing them. When I went to pick up my bridal gown I was told I required an appointment but when I got there another bride, who had just walked in, was using my scheduled time. I didn't take too long to get my wedding dress but then I was left there for 20 min before anyone came to help me do it up. I guess I should thank the bride before me because it was her who reminded the sales lady that I was still waiting for her. The sales lady gave me a fake apology and the complained about how sore her feet were and how much she needed a glass of wine. I definitively would not recommend this store to anyone I know, the staff had awful customer service. Read less
Services Used: Dress & Attire
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Nolie
Wedding:
5/3/2014
5.0/5.0
Amazing service. Found the perfect dress with their suggestions.
Amazing service. Found the perfect dress with their suggestions.
Amazing service. Found the perfect dress with their suggestions. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
5/18/2013
5.0/5.0
I had a great experience purchasing my dress here. The price point was excellent, and they were very accommodating. I have since been shopping at other stores as a maid of honour in another wedding, and can definitely say that Sinders is the place to go!
I had a great experience purchasing my dress here. The price point was excellent, and they were very accommodating. I have Read more...
I had a great experience purchasing my dress here. The price point was excellent, and they were very accommodating. I have since been shopping at other stores as a maid of honour in another wedding, and can definitely say that Sinders is the place to go! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
8/25/2012
5.0/5.0
I received such great service from Sinders Bridal House. They knew what they were talking about and what dresses would look good. Very accommodating and helpful for information on timelines to receive and pick up the dress. They were also amazing and helpful with picking out the bridesmaids dresses. Great job!
I received such great service from Sinders Bridal House. They knew what they were talking about and what dresses would Read more...
I received such great service from Sinders Bridal House. They knew what they were talking about and what dresses would look good. Very accommodating and helpful for information on timelines to receive and pick up the dress. They were also amazing and helpful with picking out the bridesmaids dresses. Great job! Read less
Services Used: Dress & Attire
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Tracey
Wedding:
7/27/2012
5.0/5.0
The women at Sinders were really helpful and very patient! They were really good to deal with and I got a beautiful dress for a great price!
The women at Sinders were really helpful and very patient! They were really good to deal with and I got a beautiful dress Read more...
The women at Sinders were really helpful and very patient! They were really good to deal with and I got a beautiful dress for a great price! Read less
Services Used: Dress & Attire
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Shal
Wedding:
5/19/2012
5.0/5.0
Our consultant was very helpful and picked out the perfect dress for me. As soon as I tried it on I knew it was the one. Thank you!
Our consultant was very helpful and picked out the perfect dress for me. As soon as I tried it on I knew it was the one. Read more...
Our consultant was very helpful and picked out the perfect dress for me. As soon as I tried it on I knew it was the one. Thank you! Read less
Services Used: Dress & Attire
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AmyMarc
Wedding:
10/9/2010
5.0/5.0
Sinders was absolutely fabulous with me. I went in and found a dress that I thought I liked, but then a few months later I changed my mind and wanted a different dress that I found in a store where I now live (on the other side of the country from where my wedding was going to be)... without hesitation Sinders changed my order, and allowed me to feel like the princess I dreamed I would be on my wedding day.
Sinders was absolutely fabulous with me. I went in and found a dress that I thought I liked, but then a few months later I Read more...
Sinders was absolutely fabulous with me. I went in and found a dress that I thought I liked, but then a few months later I changed my mind and wanted a different dress that I found in a store where I now live (on the other side of the country from where my wedding was going to be)... without hesitation Sinders changed my order, and allowed me to feel like the princess I dreamed I would be on my wedding day. Read less
Services Used: Dress & Attire
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lilmissd
Wedding:
8/8/2009
4.8/5.0
I bought my dress, and all BM dresses at Sinders, everything came in on time and excellent quality, friendly service and good prices. I was very impressed! I took the advice of other brides and only visited Sinders during the week so I was never stuck waiting around.
I bought my dress, and all BM dresses at Sinders, everything came in on time and excellent quality, friendly service and Read more...
I bought my dress, and all BM dresses at Sinders, everything came in on time and excellent quality, friendly service and good prices. I was very impressed! I took the advice of other brides and only visited Sinders during the week so I was never stuck waiting around. Read less
Services Used: Dress & Attire
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Jessica
Wedding:
3/21/2009
3.5/5.0
They have a great selection and are extremely knowledgeable.
They have a great selection and are extremely knowledgeable.
They have a great selection and are extremely knowledgeable. Read less
Services Used: Dress & Attire
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2Norfolk
Wedding:
10/18/2008
5.0/5.0
This store located west of Ottawa is exactly what you hope your wedding shopping experience will be like. Very friendly and helpful service. My dress and the bridesmaid dress came in exactly when they said they would - and looked exactly like I wanted. Very pleased, and I have already gone back there to get a bridesmaids dress.
This store located west of Ottawa is exactly what you hope your wedding shopping experience will be like. Very friendly Read more...
This store located west of Ottawa is exactly what you hope your wedding shopping experience will be like. Very friendly and helpful service. My dress and the bridesmaid dress came in exactly when they said they would - and looked exactly like I wanted. Very pleased, and I have already gone back there to get a bridesmaids dress. Read less
Services Used: Dress & Attire
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jimena
Wedding:
10/4/2008
5.0/5.0
I want to thank all the brides on this site who rated Sinders so highly. It’s the first store I went to and I had amazing service. The ladies there were extremely helpful. I give them one extra point for putting up with my 15 min bridezilla freak-out the first day I showed up LOL. They never rushed me and they catered to all my needs. Best customer service at any bridal store I’ve been to. My BMs also got great service at this store.
I want to thank all the brides on this site who rated Sinders so highly. Its the first store I went to and I had amazing Read more...
I want to thank all the brides on this site who rated Sinders so highly. It’s the first store I went to and I had amazing service. The ladies there were extremely helpful. I give them one extra point for putting up with my 15 min bridezilla freak-out the first day I showed up LOL. They never rushed me and they catered to all my needs. Best customer service at any bridal store I’ve been to. My BMs also got great service at this store. Read less
Services Used: Dress & Attire
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Rebecca
Wedding:
8/30/2008
4.5/5.0
Loved. Although the wrong length came in at first but I dealt with the owner and she straightened everything out and was great to do business with :)
Loved. Although the wrong length came in at first but I dealt with the owner and she straightened everything out and was Read more...
Loved. Although the wrong length came in at first but I dealt with the owner and she straightened everything out and was great to do business with :) Read less
Services Used: Dress & Attire
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Ashley
Wedding:
1/20/2005
1.4/5.0
After finding my perfect dress in Montreal, I shopped around Ottawa to see if I could find it closer to home. When Sinders told me that they could order my dress, I was thrilled! I had tried on a size 16 in Montreal, which fit me perfectly, and let the seamstress know this. After measuring me, she suggested that I order an 18. When I told her I had fit perfectly into a 16 just before Christmas, her exact words were "well then perhaps you had too merry of a Christmas." Even if it had been true that I had gained weight (which I hadn't, because I ended up with the 16 and it was too big), I find it appalling that an employee of a bridal salon would be allowed to talk this way to customers. Your wedding is supposed to be the most important day of your life, and you don't need (or deserve) someone telling you you're fat. When I called to let the manager know that the woman had said this to me, I was told that if I didn't have her name, there was nothing she could do for me. Save yourself the drive to Carleton Place and the headache of dealing with these horrible people.
After finding my perfect dress in Montreal, I shopped around Ottawa to see if I could find it closer to home. When Sinders Read more...
After finding my perfect dress in Montreal, I shopped around Ottawa to see if I could find it closer to home. When Sinders told me that they could order my dress, I was thrilled! I had tried on a size 16 in Montreal, which fit me perfectly, and let the seamstress know this. After measuring me, she suggested that I order an 18. When I told her I had fit perfectly into a 16 just before Christmas, her exact words were "well then perhaps you had too merry of a Christmas." Even if it had been true that I had gained weight (which I hadn't, because I ended up with the 16 and it was too big), I find it appalling that an employee of a bridal salon would be allowed to talk this way to customers. Your wedding is supposed to be the most important day of your life, and you don't need (or deserve) someone telling you you're fat. When I called to let the manager know that the woman had said this to me, I was told that if I didn't have her name, there was nothing she could do for me. Save yourself the drive to Carleton Place and the headache of dealing with these horrible people. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
4.8/5.0
I had a very good experience with Sinders Bridal House. I had read mixed reviews on their service, but I can honestly say, that they really helped me out.

They were able to rush-order an Alfred Angelo dress that I wanted to wear for my reception and I was so pleased with the employees who helped me.

I did go for my fittings in the evenings to avoid the Saturday rush, so that probably helped with my overall experience.
I had a very good experience with Sinders Bridal House. I had read mixed reviews on their service, but I can honestly say, Read more...
I had a very good experience with Sinders Bridal House. I had read mixed reviews on their service, but I can honestly say, that they really helped me out.

They were able to rush-order an Alfred Angelo dress that I wanted to wear for my reception and I was so pleased with the employees who helped me.

I did go for my fittings in the evenings to avoid the Saturday rush, so that probably helped with my overall experience. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.9/5.0
I have never been treated more terribly as a customer while shopping for my bridal party. Not only did we feel like we were inconveniencing the staff (and were repeatedly ignored, even while having an appointment booked ahead of time), but our preferences, concerns, and questions were brushed off and disregarded. One of my girls felt bullied by a Sales Rep, was insulted by being told she was large (she's not), and was pressured into buying a dress that came two sizes too big for her. When it arrived, the next Sales Rep asked her why she had ordered a dress so large for her, and the girl almost burst into tears.

The dresses are beautiful but the service is appalling. Do NOT go to Sinders if you want a stress-free, fun shopping experience. The Sales Assistants appear not to care about how they treat you.
I have never been treated more terribly as a customer while shopping for my bridal party. Not only did we feel like we Read more...
I have never been treated more terribly as a customer while shopping for my bridal party. Not only did we feel like we were inconveniencing the staff (and were repeatedly ignored, even while having an appointment booked ahead of time), but our preferences, concerns, and questions were brushed off and disregarded. One of my girls felt bullied by a Sales Rep, was insulted by being told she was large (she's not), and was pressured into buying a dress that came two sizes too big for her. When it arrived, the next Sales Rep asked her why she had ordered a dress so large for her, and the girl almost burst into tears.

The dresses are beautiful but the service is appalling. Do NOT go to Sinders if you want a stress-free, fun shopping experience. The Sales Assistants appear not to care about how they treat you. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
2.1/5.0
I found that there was extremely poor customer service at Sinders Bridal House.

I, a bridesmaid, first arrived and was left in the front entrance for 15 minutes. Staff stood around and no one greeted me or asked if I needed help. Eventually they all left the entrance entirely until one girl came back and asked if I needed anything...

My dress came in in time and in good condition, but once again the customer service was poor for the pickup. One of the other bridesmaid's dress was far to big for her when we picked it up. During her first fitting she had been told she needed a dress two sizes bigger than the sample dress when the sample dress had fit her perfectly. She now has to get her dress taken in two sizes smaller, which is disappointing.
I found that there was extremely poor customer service at Sinders Bridal House.

I, a bridesmaid, first arrived Read more...
I found that there was extremely poor customer service at Sinders Bridal House.

I, a bridesmaid, first arrived and was left in the front entrance for 15 minutes. Staff stood around and no one greeted me or asked if I needed help. Eventually they all left the entrance entirely until one girl came back and asked if I needed anything...

My dress came in in time and in good condition, but once again the customer service was poor for the pickup. One of the other bridesmaid's dress was far to big for her when we picked it up. During her first fitting she had been told she needed a dress two sizes bigger than the sample dress when the sample dress had fit her perfectly. She now has to get her dress taken in two sizes smaller, which is disappointing. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
3.1/5.0
Disappointed in Sinders. They were great for selection and for getting my dress, however as I was in between two sizes they recommended I go for the larger size since it is easier to take in a dress. Though I lost a little bit of weight in retrospect I should have gone with the smaller size as it was a tie back which already gives a bit of leeway. When I went to get quotes for alterations one place even said it if they were in the business of doing alterations they would have ordered the smaller size given that the one I had on in the store fit fine (and was the smaller size though likely stretched out a bit).

Also one of my bridesmaids tried on her dress after picking it up and the zipper broke. I let Sinders know thinking that maybe they may as a minimum reimburse the cost of the zipper but they didn’t care. I’m just lucky that she discovered this before the wedding as she got stuck in the dress for an hour while an alterations person got her out of it.
Disappointed in Sinders. They were great for selection and for getting my dress, however as I was in between two sizes Read more...
Disappointed in Sinders. They were great for selection and for getting my dress, however as I was in between two sizes they recommended I go for the larger size since it is easier to take in a dress. Though I lost a little bit of weight in retrospect I should have gone with the smaller size as it was a tie back which already gives a bit of leeway. When I went to get quotes for alterations one place even said it if they were in the business of doing alterations they would have ordered the smaller size given that the one I had on in the store fit fine (and was the smaller size though likely stretched out a bit).

Also one of my bridesmaids tried on her dress after picking it up and the zipper broke. I let Sinders know thinking that maybe they may as a minimum reimburse the cost of the zipper but they didn’t care. I’m just lucky that she discovered this before the wedding as she got stuck in the dress for an hour while an alterations person got her out of it. Read less
Services Used: Dress & Attire
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