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(5)

smoky mountain wedding planners

Gatlinburg , TN

LOCATION

385 e parkway suite227, 385 e parkway suite227
Gatlinburg, TN US 37738 (map)

PHONE

865-607-5467

WEBSITE

View website
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Wedding Planning

INFO FOR WEDDING PLANNING

What types of weddings do you accommodate?
Destination, Eco-Friendly / Green
What wedding planning services do you offer?
Full Planning

REVIEWS

3.4
out of 5.0
3.5/5.0
3.6/5.0
3.3/5.0
3.0/5.0
3.8/5.0
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happybride
Wedding:
9/20/2008
0.0/5.0
I made an appointment back in August (approx 8/20, I believe) for a month away and then after giving them my credit card information to make a deposit on the appointment for the wedding day, they told me that they would look at my hair the day of the wedding and decide what updo to do on me on my wedding day. This made me really uncomfortable because I had told her I wanted to also make an appoinment a few weeks before the wedding when I came to TN to make final arrangements so that we could try different updos and decide what I liked and know what to do on the wedding day. They refused to let me make an appoinment to try different updo styles before the wedding without charging me over $150, even more than for the bridal appoinment because she said it was a waste of her time to take appoinments like this to try hairstyles for a wedding when they could just whip something up on the wedding day. This sounded ridiculous. As I continued to talk to the woman at the salon I realized that they were super unprofessional and so I said that had I changed my mind while on the phone and wanted to cancel the appointment. The lady at Sheer Envy refused to return the deposit I made saying that, although she had not charged my card yet, that they could have filled that spot I had reserved in the short time we were talking on the phone (though she had said she had plenty of spots available for that day before I made the appointment a few minutes earlier). They said that that was the typical practice in Gatlinburg, TN to not refund outside 45-60 days from appointments. I said that was ridiculous and tried to reason with her to no avail. I later had my mom call back to show them the policies in other shops and on her website was even different than what she said (standard seems to be 10 days out deposit is non refundable) - We reiterated that it was ridiculous to keep our $30 when it had been less than 10 minutes after making the appoinment that was a month away (while still on the phone with the woman). She refused again to refund any portion of the deposit. They are ridiculously unprofessional and stole my $30 deposit and from what I've heard since from other unhappy brides, this is how they make their money.

I have registered a complaint with the Gatlinburg Chamber of Commerce regarding this situation.
Services Used: Beauty & Health
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ashng0108
Wedding:
1/1/2008
5.0/5.0
great!
Services Used: Beauty & Health
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Susie
Wedding:
8/4/2007
4.1/5.0
I chose the salon based on their website since I was not in the area. They did a good job overall, but I felt very rushed in teh salon and some of my girls hairs were nothing like what they asked for. But they could accomondate my entire party so I was happy with that. Also, you had a pay a $25 deposit for each appointment you schedule and I didn't like that very much. But overall they were good.
Services Used: Beauty & Health
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Molly R.
Wedding:
8/1/2007
3.1/5.0
I was reasonably happy overall with this service provider. My hair, the main staple of my visit, was absolutely magnificent. But I was disappointed with my nails. They were tipped and painted very sloppy, and I ended up having to have them airbrushed in my photographs. Also, I wasn't overall pleased with my makeup -- I am very fair skinned and never wear face powder or foundation, but my makeup was a good 3 shades darker than my actual skin. There was also a misunderstanding on the price of the visit, there were not clear about it upon my deposit payment. If it had not been for the outstanding job they did with my hair, I would have been extremely disappointed.
Services Used: Beauty & Health

MAP

 
385 e parkway suite227, 385 e parkway suite227, Gatlinburg, TN 37738 See On Map
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