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Sophie's Gown Shoppe

London , ON

LOCATION

517 York St.
London, ON CA

PHONE

519-433-2865

WEBSITE

View website
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Dress & Attire

REVIEWS

2.1
out of 5.0
2.1/5.0
2.1/5.0
2.0/5.0
2.3/5.0
2.0/5.0
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Melissa
Wedding:
3/3/2018
0.0/5.0
This Location deserves 0 stars... The Service is horrible, I went in with my bridal party to look for my wedding gown, although it was a random idea because we were in the area, so i didnt have an appointment ( A simple "Were quite busy, could I schedule you an appointment for a later date would suffice). I wasnt even greeted when walking in or at any part during the short amount of time we spent in there. I have never had such horrible service. Most bridal shops around here dont carry the designers that sophies does which is why i went here. I will be driving to Kitchener instead in hopes they know how to treat their customers better. Davids Bridal is way better and they do everything they can to make sure youre satisfied.
This Location deserves 0 stars... The Service is horrible, I went in with my bridal party to look for my wedding gown, Read more...
This Location deserves 0 stars... The Service is horrible, I went in with my bridal party to look for my wedding gown, although it was a random idea because we were in the area, so i didnt have an appointment ( A simple "Were quite busy, could I schedule you an appointment for a later date would suffice). I wasnt even greeted when walking in or at any part during the short amount of time we spent in there. I have never had such horrible service. Most bridal shops around here dont carry the designers that sophies does which is why i went here. I will be driving to Kitchener instead in hopes they know how to treat their customers better. Davids Bridal is way better and they do everything they can to make sure youre satisfied. Read less
Services Used: Dress & Attire
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Megan
Wedding:
2/6/2016
0.0/5.0
I suppose I should start by saying that I have truly never in my life received poorer service and the manager at Sophie's (Lilia) single handedly ruined my entire wedding dress experience. As a wedding gown is one of the biggest and most important purchases a woman will ever make; it is safe to say that I was devastated with the way I was treated and the experience I had. Long story short- my dress came in the wrong colour and I was completely brushed off and ignored by the manager after the sales rep had no idea what to say to me or how to fix the problem and told me "if worse comes to worst, we have this one". The manager did not apologize and did not assure me things would be fixed. Instead, she looked at me in disgust and said she would "call me in a couple days". I left hysterically crying and stood in front of the store in shock, having no idea how to react. She didn't come out to apologize, didn't call me. Nothing. When my proper dress was ordered in, I wasn't even excited to go try it on- which is so sad. I called the manager to discuss my previous experience and get an apology and hopefully some sort of compensation as my whole experience was ruined. She denied knowing that she even upset me, although she watched me cry and leave her store. After a long argument and no reasonable offer from her, she said "well how about I give you your money back and you shop elsewhere for your dress". In complete shock, I said "YES. Give me my money back right now". She hesitated and asked several times if I was sure (because she obviously assumed I wouldn't accept due to how much I love my dress) but I insisted I wanted my money back and I would go elsewhere. She credited my card back for the non-refundable deposit, and I told her to have her district manager call me (who then defended Lilia and did nothing to help me). I ended up buying my dress elsewhere as I could NOT shake that experience and I could not justify giving them my hard earned money. AVOID SOPHIE'S! PLEASE
I suppose I should start by saying that I have truly never in my life received poorer service and the manager at Sophie's Read more...
I suppose I should start by saying that I have truly never in my life received poorer service and the manager at Sophie's (Lilia) single handedly ruined my entire wedding dress experience. As a wedding gown is one of the biggest and most important purchases a woman will ever make; it is safe to say that I was devastated with the way I was treated and the experience I had. Long story short- my dress came in the wrong colour and I was completely brushed off and ignored by the manager after the sales rep had no idea what to say to me or how to fix the problem and told me "if worse comes to worst, we have this one". The manager did not apologize and did not assure me things would be fixed. Instead, she looked at me in disgust and said she would "call me in a couple days". I left hysterically crying and stood in front of the store in shock, having no idea how to react. She didn't come out to apologize, didn't call me. Nothing. When my proper dress was ordered in, I wasn't even excited to go try it on- which is so sad. I called the manager to discuss my previous experience and get an apology and hopefully some sort of compensation as my whole experience was ruined. She denied knowing that she even upset me, although she watched me cry and leave her store. After a long argument and no reasonable offer from her, she said "well how about I give you your money back and you shop elsewhere for your dress". In complete shock, I said "YES. Give me my money back right now". She hesitated and asked several times if I was sure (because she obviously assumed I wouldn't accept due to how much I love my dress) but I insisted I wanted my money back and I would go elsewhere. She credited my card back for the non-refundable deposit, and I told her to have her district manager call me (who then defended Lilia and did nothing to help me). I ended up buying my dress elsewhere as I could NOT shake that experience and I could not justify giving them my hard earned money. AVOID SOPHIE'S! PLEASE Read less
Services Used: Dress & Attire
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Eliesha
Wedding:
11/28/2015
5.0/5.0
Thank you for one of the most memorable experiences of my life today picking a wedding gown at your shop was amazing. Wearing it on my wedding day will be the a dream come true? P.s. extra thanks to Blanca
Thank you for one of the most memorable experiences of my life today picking a wedding gown at your shop was amazing. Read more...
Thank you for one of the most memorable experiences of my life today picking a wedding gown at your shop was amazing. Wearing it on my wedding day will be the a dream come true? P.s. extra thanks to Blanca Read less
Services Used: Dress & Attire
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Rabeha
Wedding:
10/11/2014
0.5/5.0
I would recommend not getting alterations done at sophies they messed up my dress so bad!!! 5 times for fittings, couple days before my wedding and still not how it was supposed to be. The manager has to be the rudest and most unprofessional manager I have ever dealt with. Excuse my language but she was a complete bitch! Don't buy your dress or do alterations at sophies you will regret it!
I would recommend not getting alterations done at sophies they messed up my dress so bad!!! 5 times for fittings, couple Read more...
I would recommend not getting alterations done at sophies they messed up my dress so bad!!! 5 times for fittings, couple days before my wedding and still not how it was supposed to be. The manager has to be the rudest and most unprofessional manager I have ever dealt with. Excuse my language but she was a complete bitch! Don't buy your dress or do alterations at sophies you will regret it! Read less
Services Used: Dress & Attire
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Adam
Wedding:
10/11/2014
0.0/5.0
Fiance's gown came in with many holes in the lace and beading falling off, ordered the wrong veil, and even though they promised to fix the gown free of charge, did not fix it completely but still charged full price! They would not take any money off! We are now having to take the gown somewhere else to repair. Don't waste your time at this store.
Fiance's gown came in with many holes in the lace and beading falling off, ordered the wrong veil, and even though they Read more...
Fiance's gown came in with many holes in the lace and beading falling off, ordered the wrong veil, and even though they promised to fix the gown free of charge, did not fix it completely but still charged full price! They would not take any money off! We are now having to take the gown somewhere else to repair. Don't waste your time at this store. Read less
Services Used: Dress & Attire
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Mandy
Wedding:
6/29/2014
0.4/5.0
I urge all brides to stay away from Sophie’s Gown Shoppe. The dress I ordered came in faulty from the factory at 7” too short and they refused to return it for a new one at standard length, even though the factory distributer was happy to send a new one. Their alterationist also butchered my gown and made the bust completely lopsided and the rest of the bodice was falling apart. It was un-wearable. The store owner Jennifer’s response when I pleaded with her to please fix my dress as my wedding was in one week was that her alterationists ‘Do not have the experience or supplies to fix your gown’. I thought I was going to have to find a new dress! Luckily another bridal store was able to lengthen the dress and re-do their horrible alterations and made my dress look beautiful for the wedding. The scariest part of the experience was that each time I went into Sophie's there was a bride or customer crying or angry about horrible alterations. No bride needs that kind of stress before her wedding. And would you think they would refund any of the $1000's of dollars I spent? Of course not. I hope this review saves all you brides to be the same stress and heartache I went through.
I urge all brides to stay away from Sophie’s Gown Shoppe. The dress I ordered came in faulty from the factory at 7” too Read more...
I urge all brides to stay away from Sophie’s Gown Shoppe. The dress I ordered came in faulty from the factory at 7” too short and they refused to return it for a new one at standard length, even though the factory distributer was happy to send a new one. Their alterationist also butchered my gown and made the bust completely lopsided and the rest of the bodice was falling apart. It was un-wearable. The store owner Jennifer’s response when I pleaded with her to please fix my dress as my wedding was in one week was that her alterationists ‘Do not have the experience or supplies to fix your gown’. I thought I was going to have to find a new dress! Luckily another bridal store was able to lengthen the dress and re-do their horrible alterations and made my dress look beautiful for the wedding. The scariest part of the experience was that each time I went into Sophie's there was a bride or customer crying or angry about horrible alterations. No bride needs that kind of stress before her wedding. And would you think they would refund any of the $1000's of dollars I spent? Of course not. I hope this review saves all you brides to be the same stress and heartache I went through. Read less
Services Used: Dress & Attire
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harrisonJ
Wedding:
6/21/2014
2.6/5.0
Put $400 deposit on my purchase which included an off the rack gown (not customer order) veil, crinoline and belt and no longer wanted the gown they refused to allow my deposit used for anything else but the gown. I was very sad I lost out on $400 and now I have to still buy my veil and crinoline and a belt. Wither I get a dress or not the deposit should cover my accessories.
Put $400 deposit on my purchase which included an off the rack gown (not customer order) veil, crinoline and belt and no Read more...
Put $400 deposit on my purchase which included an off the rack gown (not customer order) veil, crinoline and belt and no longer wanted the gown they refused to allow my deposit used for anything else but the gown. I was very sad I lost out on $400 and now I have to still buy my veil and crinoline and a belt. Wither I get a dress or not the deposit should cover my accessories. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
4.8/5.0
Marlene is absolutely wonderful!!!'
She suggested the perfect dress for my beach wedding!
Marlene is absolutely wonderful!!!'
She suggested the perfect dress for my beach wedding!
Marlene is absolutely wonderful!!!'
She suggested the perfect dress for my beach wedding! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
[Private]
0.0/5.0
Sophie's Gown Shop has the THE worst customer service ever. Their staff is rude. They do no apologize for their mistakes. I made an appointment to come back in to order dress for measurements. They couldn't find the dress that I originally tried on, and they asked if I had written it down, meanwhile they had recorded everything for me before. Then they asked me why I didn't take a picture of it, meanwhile they have signs everywhere saying no pictures and have a no picture policy. I had brought my grandmother, mother-in-law to be and sister-in law to see me in the dress all done up with accessories. They told me to come back lady in the day when the lady who served me before was in. Really? I had called to schedule the appointment. They didn't know which accessories I had chosen with the dress, their only explanation was that they probably already sold them because they had a huge sale. They didn't even try to help me find similar accessories nor find me the dress I had put a deposit on and come in to try on again. The one they found me was the wrong dress. The lady serving us could not have been ruder, everything was our fault! Then I find out they severely messed up the tailoring on my friends dress, it had a hole in it, and overlapping lace, she had to go somewhere to get their messed up tailoring fixed. Ofcourse, they didn't even care. I don't wish a bride to go through this experience, it should be a joyous one, no a super disappointing stressful one. DO NOT GO HERE.
Sophie's Gown Shop has the THE worst customer service ever. Their staff is rude. They do no apologize for their mistakes. Read more...
Sophie's Gown Shop has the THE worst customer service ever. Their staff is rude. They do no apologize for their mistakes. I made an appointment to come back in to order dress for measurements. They couldn't find the dress that I originally tried on, and they asked if I had written it down, meanwhile they had recorded everything for me before. Then they asked me why I didn't take a picture of it, meanwhile they have signs everywhere saying no pictures and have a no picture policy. I had brought my grandmother, mother-in-law to be and sister-in law to see me in the dress all done up with accessories. They told me to come back lady in the day when the lady who served me before was in. Really? I had called to schedule the appointment. They didn't know which accessories I had chosen with the dress, their only explanation was that they probably already sold them because they had a huge sale. They didn't even try to help me find similar accessories nor find me the dress I had put a deposit on and come in to try on again. The one they found me was the wrong dress. The lady serving us could not have been ruder, everything was our fault! Then I find out they severely messed up the tailoring on my friends dress, it had a hole in it, and overlapping lace, she had to go somewhere to get their messed up tailoring fixed. Ofcourse, they didn't even care. I don't wish a bride to go through this experience, it should be a joyous one, no a super disappointing stressful one. DO NOT GO HERE. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
3.0/5.0
Choosing my gown was great - Voula was wonderful to both my mother and I. It came in quickly, and I was called right away.

Having concerns about the bridesmaid dresses - ordered in January, three months later - I called them, only to find out that the dresses wouldn't be in until August. I am certain the dresses didn't get ordered, and there was even a mix up with my paperwork. When I called for the dress info, they couldn't find my info, because half the paperwork had wrong info, including my last name and date of the wedding. They are slow to answer email, and still have had no response from them about asking (again) about the status of the BM dresses.

Follow up: After waiting 4 days to hear back from them, I received an email telling me that the dresses had just happened to arrive that day. Totally relieved, but that was a lot of stress, and am glad I ordered them early. The dresses were correct...but both bridal gowns and the bridesmaid dresses have been taken to other stores to get alterations done.
Choosing my gown was great - Voula was wonderful to both my mother and I. It came in quickly, and I was called right away. Read more...
Choosing my gown was great - Voula was wonderful to both my mother and I. It came in quickly, and I was called right away.

Having concerns about the bridesmaid dresses - ordered in January, three months later - I called them, only to find out that the dresses wouldn't be in until August. I am certain the dresses didn't get ordered, and there was even a mix up with my paperwork. When I called for the dress info, they couldn't find my info, because half the paperwork had wrong info, including my last name and date of the wedding. They are slow to answer email, and still have had no response from them about asking (again) about the status of the BM dresses.

Follow up: After waiting 4 days to hear back from them, I received an email telling me that the dresses had just happened to arrive that day. Totally relieved, but that was a lot of stress, and am glad I ordered them early. The dresses were correct...but both bridal gowns and the bridesmaid dresses have been taken to other stores to get alterations done. Read less
Services Used: Dress & Attire
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