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Sophie's Gown Shoppe

London , ON

LOCATION

517 York St.
London, ON CA

PHONE

519-433-2865

WEBSITE

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Dress & Attire

REVIEWS

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Anonymous
Wedding:
Recently Married
3.0/5.0
Choosing my gown was great - Voula was wonderful to both my mother and I. It came in quickly, and I was called right away.

Having concerns about the bridesmaid dresses - ordered in January, three months later - I called them, only to find out that the dresses wouldn't be in until August. I am certain the dresses didn't get ordered, and there was even a mix up with my paperwork. When I called for the dress info, they couldn't find my info, because half the paperwork had wrong info, including my last name and date of the wedding. They are slow to answer email, and still have had no response from them about asking (again) about the status of the BM dresses.

Follow up: After waiting 4 days to hear back from them, I received an email telling me that the dresses had just happened to arrive that day. Totally relieved, but that was a lot of stress, and am glad I ordered them early. The dresses were correct...but both bridal gowns and the bridesmaid dresses have been taken to other stores to get alterations done.
Choosing my gown was great - Voula was wonderful to both my mother and I. It came in quickly, and I was called right away. Read more...
Choosing my gown was great - Voula was wonderful to both my mother and I. It came in quickly, and I was called right away.

Having concerns about the bridesmaid dresses - ordered in January, three months later - I called them, only to find out that the dresses wouldn't be in until August. I am certain the dresses didn't get ordered, and there was even a mix up with my paperwork. When I called for the dress info, they couldn't find my info, because half the paperwork had wrong info, including my last name and date of the wedding. They are slow to answer email, and still have had no response from them about asking (again) about the status of the BM dresses.

Follow up: After waiting 4 days to hear back from them, I received an email telling me that the dresses had just happened to arrive that day. Totally relieved, but that was a lot of stress, and am glad I ordered them early. The dresses were correct...but both bridal gowns and the bridesmaid dresses have been taken to other stores to get alterations done. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
1.0/5.0
I initially decided to go to Sophies because of their large dress selection. I went in there with my 3 bridesmaids to try on bridesmaids dresses. They were great initially. Helped us try on a variety of dresses and recommended a dress which we ended up picking and purchasing.

The problems began afterwards. We ordered the dresses in petal pink only to find out that the colour that was actually ordered was rose pink. Luckily the rose pink was out of stock so we were able to change the colour to petal pink.

2. My 1 bridesmaid tried on the size 10 in the store and it fit her a little snug. it zipped up but she thought you know what they recommend a size 12 and that way it will give me a little bit of room. She just picked up the 12 and it is smaller than the size 10. There excuse is that the sizes in the stores have been stretched out from all the girls trying them on. So you are telling me that the size 10 has stretched out to be larger than a size 12? Maybe Sophies should consider having true sizes because that is the reason for trying on dresses.

3. they never called me to tell me the dresses were ready I had to follow up with them when it had already been 4 months to say have the dresses arrived? and in fact they had been sitting there waiting.

4. the dresses are too short. None of my girls are extremely tall but they all must wear flats now because the dress is already to the ground.

I am disappointed in the whole experience. There is more I could say but I will leave it at that. it started off good but they did not deliver on their promises. so please brides, if you are looking for a stress free dress shopping experience please don't pick Sophies. I know I have enough to worry about and now I need to worry about each and every girls dress problems too.
I initially decided to go to Sophies because of their large dress selection. I went in there with my 3 bridesmaids to try Read more...
I initially decided to go to Sophies because of their large dress selection. I went in there with my 3 bridesmaids to try on bridesmaids dresses. They were great initially. Helped us try on a variety of dresses and recommended a dress which we ended up picking and purchasing.

The problems began afterwards. We ordered the dresses in petal pink only to find out that the colour that was actually ordered was rose pink. Luckily the rose pink was out of stock so we were able to change the colour to petal pink.

2. My 1 bridesmaid tried on the size 10 in the store and it fit her a little snug. it zipped up but she thought you know what they recommend a size 12 and that way it will give me a little bit of room. She just picked up the 12 and it is smaller than the size 10. There excuse is that the sizes in the stores have been stretched out from all the girls trying them on. So you are telling me that the size 10 has stretched out to be larger than a size 12? Maybe Sophies should consider having true sizes because that is the reason for trying on dresses.

3. they never called me to tell me the dresses were ready I had to follow up with them when it had already been 4 months to say have the dresses arrived? and in fact they had been sitting there waiting.

4. the dresses are too short. None of my girls are extremely tall but they all must wear flats now because the dress is already to the ground.

I am disappointed in the whole experience. There is more I could say but I will leave it at that. it started off good but they did not deliver on their promises. so please brides, if you are looking for a stress free dress shopping experience please don't pick Sophies. I know I have enough to worry about and now I need to worry about each and every girls dress problems too. Read less
Services Used: Dress & Attire
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Adam
Wedding:
10/11/2014
0.0/5.0
Fiance's gown came in with many holes in the lace and beading falling off, ordered the wrong veil, and even though they promised to fix the gown free of charge, did not fix it completely but still charged full price! They would not take any money off! We are now having to take the gown somewhere else to repair. Don't waste your time at this store.
Fiance's gown came in with many holes in the lace and beading falling off, ordered the wrong veil, and even though they Read more...
Fiance's gown came in with many holes in the lace and beading falling off, ordered the wrong veil, and even though they promised to fix the gown free of charge, did not fix it completely but still charged full price! They would not take any money off! We are now having to take the gown somewhere else to repair. Don't waste your time at this store. Read less
Services Used: Dress & Attire
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Rabeha
Wedding:
10/11/2014
0.5/5.0
I would recommend not getting alterations done at sophies they messed up my dress so bad!!! 5 times for fittings, couple days before my wedding and still not how it was supposed to be. The manager has to be the rudest and most unprofessional manager I have ever dealt with. Excuse my language but she was a complete bitch! Don't buy your dress or do alterations at sophies you will regret it!
I would recommend not getting alterations done at sophies they messed up my dress so bad!!! 5 times for fittings, couple Read more...
I would recommend not getting alterations done at sophies they messed up my dress so bad!!! 5 times for fittings, couple days before my wedding and still not how it was supposed to be. The manager has to be the rudest and most unprofessional manager I have ever dealt with. Excuse my language but she was a complete bitch! Don't buy your dress or do alterations at sophies you will regret it! Read less
Services Used: Dress & Attire
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Mandy
Wedding:
6/29/2014
0.4/5.0
I urge all brides to stay away from Sophie’s Gown Shoppe. The dress I ordered came in faulty from the factory at 7” too short and they refused to return it for a new one at standard length, even though the factory distributer was happy to send a new one. Their alterationist also butchered my gown and made the bust completely lopsided and the rest of the bodice was falling apart. It was un-wearable. The store owner Jennifer’s response when I pleaded with her to please fix my dress as my wedding was in one week was that her alterationists ‘Do not have the experience or supplies to fix your gown’. I thought I was going to have to find a new dress! Luckily another bridal store was able to lengthen the dress and re-do their horrible alterations and made my dress look beautiful for the wedding. The scariest part of the experience was that each time I went into Sophie's there was a bride or customer crying or angry about horrible alterations. No bride needs that kind of stress before her wedding. And would you think they would refund any of the $1000's of dollars I spent? Of course not. I hope this review saves all you brides to be the same stress and heartache I went through.
I urge all brides to stay away from Sophie’s Gown Shoppe. The dress I ordered came in faulty from the factory at 7” too Read more...
I urge all brides to stay away from Sophie’s Gown Shoppe. The dress I ordered came in faulty from the factory at 7” too short and they refused to return it for a new one at standard length, even though the factory distributer was happy to send a new one. Their alterationist also butchered my gown and made the bust completely lopsided and the rest of the bodice was falling apart. It was un-wearable. The store owner Jennifer’s response when I pleaded with her to please fix my dress as my wedding was in one week was that her alterationists ‘Do not have the experience or supplies to fix your gown’. I thought I was going to have to find a new dress! Luckily another bridal store was able to lengthen the dress and re-do their horrible alterations and made my dress look beautiful for the wedding. The scariest part of the experience was that each time I went into Sophie's there was a bride or customer crying or angry about horrible alterations. No bride needs that kind of stress before her wedding. And would you think they would refund any of the $1000's of dollars I spent? Of course not. I hope this review saves all you brides to be the same stress and heartache I went through. Read less
Services Used: Dress & Attire
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harrisonJ
Wedding:
6/21/2014
2.6/5.0
Put $400 deposit on my purchase which included an off the rack gown (not customer order) veil, crinoline and belt and no longer wanted the gown they refused to allow my deposit used for anything else but the gown. I was very sad I lost out on $400 and now I have to still buy my veil and crinoline and a belt. Wither I get a dress or not the deposit should cover my accessories.
Put $400 deposit on my purchase which included an off the rack gown (not customer order) veil, crinoline and belt and no Read more...
Put $400 deposit on my purchase which included an off the rack gown (not customer order) veil, crinoline and belt and no longer wanted the gown they refused to allow my deposit used for anything else but the gown. I was very sad I lost out on $400 and now I have to still buy my veil and crinoline and a belt. Wither I get a dress or not the deposit should cover my accessories. Read less
Services Used: Dress & Attire
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Cal
Wedding:
1/19/2014
0.6/5.0
Please do not buy your dress here unless you want a huge hastle and a damaged dress after alterations. I ordered my dress well in advance (7 months), I did not get my dress until 2 weeks before my wedding. They did not call me to tell me it had arrived, I was calling them for 2 weeks and they kept "forgetting" to call me back! Finally when it was time for alterations, the seamstress cancelled the appointment 10 minutes before because she didn't want to stay. When I told them that that was unprofessional, the seamstress said "too bad". At this point I was going to go take the dress and find soneone else to alter it, but then the manager apologized and said she would give us half off alterations. The alterations ended up being absolutely horrible. They didnt put enough clips for the bustle, they sewed the cups in the outside of the dress and they were very uneven, and they used wire to sew in the bustle hooks. They dress looked destroyed. Then they wuoted the alterations at $400 ( all i had done was a bustle, cups, and taken out 1.5inch). We paid the $ and left. When I went to try the dress with my veil (at another shop) they were so shocked at the alterations, they told me they would fix all of the alterations for me because they felt so bad that the dress looked like that. They charged me $70. There are lots of better shops then Sophies and Sophies does not deserve any business because they treat people horribly.
Please do not buy your dress here unless you want a huge hastle and a damaged dress after alterations. I ordered my dress Read more...
Please do not buy your dress here unless you want a huge hastle and a damaged dress after alterations. I ordered my dress well in advance (7 months), I did not get my dress until 2 weeks before my wedding. They did not call me to tell me it had arrived, I was calling them for 2 weeks and they kept "forgetting" to call me back! Finally when it was time for alterations, the seamstress cancelled the appointment 10 minutes before because she didn't want to stay. When I told them that that was unprofessional, the seamstress said "too bad". At this point I was going to go take the dress and find soneone else to alter it, but then the manager apologized and said she would give us half off alterations. The alterations ended up being absolutely horrible. They didnt put enough clips for the bustle, they sewed the cups in the outside of the dress and they were very uneven, and they used wire to sew in the bustle hooks. They dress looked destroyed. Then they wuoted the alterations at $400 ( all i had done was a bustle, cups, and taken out 1.5inch). We paid the $ and left. When I went to try the dress with my veil (at another shop) they were so shocked at the alterations, they told me they would fix all of the alterations for me because they felt so bad that the dress looked like that. They charged me $70. There are lots of better shops then Sophies and Sophies does not deserve any business because they treat people horribly. Read less
Services Used: Dress & Attire
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tammy
Wedding:
9/28/2013
0.5/5.0
Sophie bridal in London is terrible they lost their best employee when Alexandria left the other ladies are just rude they mixed up my bridesmaid's dresses couldn't find 3 of them ordered one in a plus size and charged my bm 64 dollars extra and she had to have 300 dollars worth of alterations done to make it fit when I when I went for my schedule appointment the lady was rude and had no time for me and I drove 3hours return each time.i was promised a discount and never got it and the last fitting I had to make sure my dress fit right the lady tapped my hips and said you may want to wear spanks she basically made me feel fat when I had felt so good in my dress I cried all the way home and I was getting married 2days after that! Just a horrible store and a bad experience for a bride I do not recommend!!!!!!!
Sophie bridal in London is terrible they lost their best employee when Alexandria left the other ladies are just rude they Read more...
Sophie bridal in London is terrible they lost their best employee when Alexandria left the other ladies are just rude they mixed up my bridesmaid's dresses couldn't find 3 of them ordered one in a plus size and charged my bm 64 dollars extra and she had to have 300 dollars worth of alterations done to make it fit when I when I went for my schedule appointment the lady was rude and had no time for me and I drove 3hours return each time.i was promised a discount and never got it and the last fitting I had to make sure my dress fit right the lady tapped my hips and said you may want to wear spanks she basically made me feel fat when I had felt so good in my dress I cried all the way home and I was getting married 2days after that! Just a horrible store and a bad experience for a bride I do not recommend!!!!!!! Read less
Services Used: Dress & Attire
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HeatherKL
Wedding:
5/19/2010
1.0/5.0
If the mark of a good business is not the friendly service you receive while you are handing over the cash, but how they handle problem situations, then Sophie's fails. Big time. Here was my experience there: Sophie's Gown Shoppe requires a 50% deposit in order to place a dress order. The wedding I was to be a part of was tragically canceled, and I was wondering what would happen to my order and my deposit. They told me I had two options: forfeit my deposit, or pay the balance and pick up the dress. Fair enough. I was fine forfeiting my 50% deposit (who needs a purple tea-length dress anyway?), but there was a catch: I also paid the balance the same day as the deposit. I did this over the phone because I am from out of town. Of course I thought I would get a refund on the balance of the dress. All of the other bridesmaids forfeited their 50% deposit and left the dresses at Sophie's. Well, for some reason they decided they would keep a 100% payment from me. As I continued to explain how unfair this is, the sales person I spoke with continued to tell me how I was "confusing" her and that she "didn't understand" what I was saying. She kept saying that it was store policy to "keep the deposit". Yes. The deposit. The 50% deposit should be kept to cover the cost of the dress. This, I understand. This, I was willing to happily give them. But why do they have to keep the other half? They are going to profit from me, while the others pay only half? They are going to profit from a broken marriage? Terrible. Absolutely terrible.
If the mark of a good business is not the friendly service you receive while you are handing over the cash, but how they Read more...
If the mark of a good business is not the friendly service you receive while you are handing over the cash, but how they handle problem situations, then Sophie's fails. Big time. Here was my experience there: Sophie's Gown Shoppe requires a 50% deposit in order to place a dress order. The wedding I was to be a part of was tragically canceled, and I was wondering what would happen to my order and my deposit. They told me I had two options: forfeit my deposit, or pay the balance and pick up the dress. Fair enough. I was fine forfeiting my 50% deposit (who needs a purple tea-length dress anyway?), but there was a catch: I also paid the balance the same day as the deposit. I did this over the phone because I am from out of town. Of course I thought I would get a refund on the balance of the dress. All of the other bridesmaids forfeited their 50% deposit and left the dresses at Sophie's. Well, for some reason they decided they would keep a 100% payment from me. As I continued to explain how unfair this is, the sales person I spoke with continued to tell me how I was "confusing" her and that she "didn't understand" what I was saying. She kept saying that it was store policy to "keep the deposit". Yes. The deposit. The 50% deposit should be kept to cover the cost of the dress. This, I understand. This, I was willing to happily give them. But why do they have to keep the other half? They are going to profit from me, while the others pay only half? They are going to profit from a broken marriage? Terrible. Absolutely terrible. Read less
Services Used: Dress & Attire
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AlishaW
Wedding:
11/7/2009
1.0/5.0
This store is HORRIBLE! It is located on York street in London Ontario. We ordered my dress and 5 bridesmaids dresses from here. The dresses that we ordered have not arrived as of yet and were ordered4 months ago. Not that big of a wait I know unfortunately they will not be in until the end of may because when I went back to the store my dress had been ordered in a yellow color and two sizes to small. When it needed to be reordered I asked to have it rushed and was told that I would have to pay the 100$ rush charge. That is not acceptable as it was their mistake and no one would like to take responsibility for such. If I could afford to go to another store and order new dresses I would!
This store is HORRIBLE! It is located on York street in London Ontario. We ordered my dress and 5 bridesmaids dresses from Read more...
This store is HORRIBLE! It is located on York street in London Ontario. We ordered my dress and 5 bridesmaids dresses from here. The dresses that we ordered have not arrived as of yet and were ordered4 months ago. Not that big of a wait I know unfortunately they will not be in until the end of may because when I went back to the store my dress had been ordered in a yellow color and two sizes to small. When it needed to be reordered I asked to have it rushed and was told that I would have to pay the 100$ rush charge. That is not acceptable as it was their mistake and no one would like to take responsibility for such. If I could afford to go to another store and order new dresses I would! Read less
Services Used: Dress & Attire
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nicolevbeattie
Wedding:
9/5/2009
4.0/5.0
I bought my wedding gown here and it was a great experience. They had a huge selection and the prices were unbeatable. The staff was very helpful and friendly. They have large selection of mother of the bride gowns and bridesmaids dresses as well.
I bought my wedding gown here and it was a great experience. They had a huge selection and the prices were unbeatable. The Read more...
I bought my wedding gown here and it was a great experience. They had a huge selection and the prices were unbeatable. The staff was very helpful and friendly. They have large selection of mother of the bride gowns and bridesmaids dresses as well. Read less
Services Used: Dress & Attire
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StephyB
Wedding:
7/25/2009
5.0/5.0
The store looks a little dated or chintzy, but the reason I chose to get my dress (Maggie Sottero, Marilyn) from this bridal shop was because of the saleswoman - Rita. What a sweetheart! She's been working her hardest and cutting her commission to get me amazing deals on bridesmaid dresses, accessories and my gown, of course. Take the time to get to know any salesperson you might buy your dress from. A good relationship with him or her could make all the difference later on. You will be seeing this person a lot in the future, and they can work serious magic on percentages off all the extras that come along (alterations, bridesmaid stuff, etc) if you've developed a nice rapport. Sophie's in general has quite a broad selection, some pieces that are good quality (although be choosey!), and reasonable prices. For some reason they sort everything by colour, which makes it really hard to find a specific dress if you've seen it online, so again it's important to have a really competent salesperson to help you navigate through.
The store looks a little dated or chintzy, but the reason I chose to get my dress (Maggie Sottero, Marilyn) from this Read more...
The store looks a little dated or chintzy, but the reason I chose to get my dress (Maggie Sottero, Marilyn) from this bridal shop was because of the saleswoman - Rita. What a sweetheart! She's been working her hardest and cutting her commission to get me amazing deals on bridesmaid dresses, accessories and my gown, of course. Take the time to get to know any salesperson you might buy your dress from. A good relationship with him or her could make all the difference later on. You will be seeing this person a lot in the future, and they can work serious magic on percentages off all the extras that come along (alterations, bridesmaid stuff, etc) if you've developed a nice rapport. Sophie's in general has quite a broad selection, some pieces that are good quality (although be choosey!), and reasonable prices. For some reason they sort everything by colour, which makes it really hard to find a specific dress if you've seen it online, so again it's important to have a really competent salesperson to help you navigate through. Read less
Services Used: Dress & Attire
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danielle22033
Wedding:
7/18/2009
5.0/5.0
I LOVE MY DRESS!! Being new to london I ended up going into Shopie's for my dress because it was the only gown shoe i knew of, and I heard of it from the regular adverts on 103.1 Fresh FM. The employees are amazing and did everything to help me out. I was a little late in choosing a dress so they ended up letting me buy one off the rack and i got a great discount!! Thanks Sophies!
I LOVE MY DRESS!! Being new to london I ended up going into Shopie's for my dress because it was the only gown shoe i knew Read more...
I LOVE MY DRESS!! Being new to london I ended up going into Shopie's for my dress because it was the only gown shoe i knew of, and I heard of it from the regular adverts on 103.1 Fresh FM. The employees are amazing and did everything to help me out. I was a little late in choosing a dress so they ended up letting me buy one off the rack and i got a great discount!! Thanks Sophies! Read less
Services Used: Dress & Attire
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11.15.08.Bride
Wedding:
11/15/2008
4.0/5.0
My gown arrived at the store well before the wedding (5 months). I was very happy with my dress, and they did a great job hemming it. When I was first at the shop looking through the gowns, the customer service wasn't the best, but I didn't mind because I liked looking through their dresses on my own anyways, as opposed to having someone follow you around and make suggestions. I knew exactly what I wanted going into it.
My gown arrived at the store well before the wedding (5 months). I was very happy with my dress, and they did a great job Read more...
My gown arrived at the store well before the wedding (5 months). I was very happy with my dress, and they did a great job hemming it. When I was first at the shop looking through the gowns, the customer service wasn't the best, but I didn't mind because I liked looking through their dresses on my own anyways, as opposed to having someone follow you around and make suggestions. I knew exactly what I wanted going into it. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.0/5.0
I had the worst experience at Sophies - I would not recommend to anyone I know getting married. I went in 4 weeks before my wedding for my first fitting and was told it would be finished one week before. I went in this week for that final fitting only to be told that their seamstress forgot to do it for those 3 weeks in-between. She told me to try it on again on the spot while she a). didn't remove the pins which cut into my sides and made me bleed, b). had it on crooked and was trying to make adjustments and c). she took my ivory, french lace dress and threw it on the floor. To top it all off, she verbally threatened me and stopped the appointment mid way through. She also forgot to do my flowergirls dress and one of the my bridesmaids. The staff are rude and ignorant, the management is never present and does no damage control and the dresses are kept in poor condition. Ladies, do not waste your time, money, energy or mental state at Sophies
I had the worst experience at Sophies - I would not recommend to anyone I know getting married. I went in 4 weeks before Read more...
I had the worst experience at Sophies - I would not recommend to anyone I know getting married. I went in 4 weeks before my wedding for my first fitting and was told it would be finished one week before. I went in this week for that final fitting only to be told that their seamstress forgot to do it for those 3 weeks in-between. She told me to try it on again on the spot while she a). didn't remove the pins which cut into my sides and made me bleed, b). had it on crooked and was trying to make adjustments and c). she took my ivory, french lace dress and threw it on the floor. To top it all off, she verbally threatened me and stopped the appointment mid way through. She also forgot to do my flowergirls dress and one of the my bridesmaids. The staff are rude and ignorant, the management is never present and does no damage control and the dresses are kept in poor condition. Ladies, do not waste your time, money, energy or mental state at Sophies Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
[Private]
4.8/5.0
Marlene is absolutely wonderful!!!'
She suggested the perfect dress for my beach wedding!
Marlene is absolutely wonderful!!!'
She suggested the perfect dress for my beach wedding!
Marlene is absolutely wonderful!!!'
She suggested the perfect dress for my beach wedding! Read less
Services Used: Dress & Attire
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