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Sophie's Gown Shoppe

London , ON

LOCATION

517 York St
London, ON N6B 1R4 CA

PHONE

519-433-2865

WEBSITE

View website
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Dress & Attire

REVIEWS

2.4
out of 5.0
2.4/5.0
2.4/5.0
2.3/5.0
2.7/5.0
2.3/5.0
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Melissa
Wedding:
3/3/2018
0.0/5.0
This Location deserves 0 stars... The Service is horrible, I went in with my bridal party to look for my wedding gown, although it was a random idea because we were in the area, so i didnt have an appointment ( A simple "Were quite busy, could I schedule you an appointment for a later date would suffice). I wasnt even greeted when walking in or at any part during the short amount of time we spent in there. I have never had such horrible service. Most bridal shops around here dont carry the designers that sophies does which is why i went here. I will be driving to Kitchener instead in hopes they know how to treat their customers better. Davids Bridal is way better and they do everything they can to make sure youre satisfied.
This Location deserves 0 stars... The Service is horrible, I went in with my bridal party to look for my wedding gown, Read more...
This Location deserves 0 stars... The Service is horrible, I went in with my bridal party to look for my wedding gown, although it was a random idea because we were in the area, so i didnt have an appointment ( A simple "Were quite busy, could I schedule you an appointment for a later date would suffice). I wasnt even greeted when walking in or at any part during the short amount of time we spent in there. I have never had such horrible service. Most bridal shops around here dont carry the designers that sophies does which is why i went here. I will be driving to Kitchener instead in hopes they know how to treat their customers better. Davids Bridal is way better and they do everything they can to make sure youre satisfied. Read less
Services Used: Dress & Attire
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Noel
Wedding:
9/23/2017
5.0/5.0
hi there i am a soon too be bride and i found my dress with the help of a very lovely lady her name Voula she was a amazing lady who i highly recommed going to see for dresses i will defilty go back there again
hi there i am a soon too be bride and i found my dress with the help of a very lovely lady her name Voula she was a Read more...
hi there i am a soon too be bride and i found my dress with the help of a very lovely lady her name Voula she was a amazing lady who i highly recommed going to see for dresses i will defilty go back there again Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
4.9/5.0
I live in Windsor and went to the Windsor location.
The service is warm and welcome, the consultants do not work on commission so there is a breath of fresh air to be found.
I went to 6 other shops before Sophie's and was pressured at every one to purchase dresses that were not at all what I asked for. At sophie's the girls KNOW the language of bridal gowns and will give you exactly what you asked for and a few you never thought of. The shop is also never over booked or crowded like most others.
The manager has an amazing eye for what looks good on what body type, I ended up going with one of her pulls and I am more than pleased with the decision despite it being on the far other end of my original choice (A drop ball wn instead of fit and flair). It works perfect with not just my body but also the venue; it was like she could read my mind.
Sophie's and one other shop (another that had commission pressure) are the only shops in windsor who carry Sottero dresses.
My Dress is a Sottero-midgley, My dream designer and the reason for my $2500 price tag. But they have thousands of incredibly beautiful dressed in all price ranges.

I have never had an issue with calling, they always answer or call back quickly. I've walked in for fittings and payments with no hastle. And my dress arrived exactly when they said it would after placing the order.
Their in store seamstress is also very helpful with making decisions on alterations that may or may not be needed before you order your dress. So you can choose to order your dress 3" shorter, like I did for example, and save $150 on a hem.

I am very pleased with how they do not put making a dollar above making their brides happy
I live in Windsor and went to the Windsor location.
The service is warm and welcome, the consultants do not work on Read more...
I live in Windsor and went to the Windsor location.
The service is warm and welcome, the consultants do not work on commission so there is a breath of fresh air to be found.
I went to 6 other shops before Sophie's and was pressured at every one to purchase dresses that were not at all what I asked for. At sophie's the girls KNOW the language of bridal gowns and will give you exactly what you asked for and a few you never thought of. The shop is also never over booked or crowded like most others.
The manager has an amazing eye for what looks good on what body type, I ended up going with one of her pulls and I am more than pleased with the decision despite it being on the far other end of my original choice (A drop ball wn instead of fit and flair). It works perfect with not just my body but also the venue; it was like she could read my mind.
Sophie's and one other shop (another that had commission pressure) are the only shops in windsor who carry Sottero dresses.
My Dress is a Sottero-midgley, My dream designer and the reason for my $2500 price tag. But they have thousands of incredibly beautiful dressed in all price ranges.

I have never had an issue with calling, they always answer or call back quickly. I've walked in for fittings and payments with no hastle. And my dress arrived exactly when they said it would after placing the order.
Their in store seamstress is also very helpful with making decisions on alterations that may or may not be needed before you order your dress. So you can choose to order your dress 3" shorter, like I did for example, and save $150 on a hem.

I am very pleased with how they do not put making a dollar above making their brides happy Read less
Services Used: Dress & Attire
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Christa
Wedding:
6/25/2016
5.0/5.0
Voula helped me search for a purple bridesmaid dress and her service and kindness was fantastic! She went above and beyond to assist me.

Overall, Voula ensured that my dress shopping experience was best in class. My dress alterations were perfect.

Such an enjoyable experience. Thank you, Voula!
Voula helped me search for a purple bridesmaid dress and her service and kindness was fantastic! She went above and beyond Read more...
Voula helped me search for a purple bridesmaid dress and her service and kindness was fantastic! She went above and beyond to assist me.

Overall, Voula ensured that my dress shopping experience was best in class. My dress alterations were perfect.

Such an enjoyable experience. Thank you, Voula! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
0.5/5.0
My only advise to you -- do not give this store your business! Go elsewhere!! They took a deposit on a dress, after which I changed by mind and they would not allow me to transfer the deposit. The receipt for the deposit was written out on a tiny piece of paper - nothing was explained to me at the time about not being able to transfer or get a refund. They just took my $100.00 and were very rude about the whole thing too.
My only advise to you -- do not give this store your business! Go elsewhere!! They took a deposit on a dress, after which Read more...
My only advise to you -- do not give this store your business! Go elsewhere!! They took a deposit on a dress, after which I changed by mind and they would not allow me to transfer the deposit. The receipt for the deposit was written out on a tiny piece of paper - nothing was explained to me at the time about not being able to transfer or get a refund. They just took my $100.00 and were very rude about the whole thing too. Read less
Services Used: Dress & Attire
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Aletha
Wedding:
3/26/2016
5.0/5.0
We were served by Marlene
In my opinion she was absolutely fantastic...I had searched for a dress for months and found nothing,then I came to Sophie's because the bride and mother of the bride went there..Marlene was extremely helpful and truly listened to what I wanted,finding me the perfect dress..
We were served by Marlene
In my opinion she was absolutely fantastic...I had searched for a dress for months and Read more...
We were served by Marlene
In my opinion she was absolutely fantastic...I had searched for a dress for months and found nothing,then I came to Sophie's because the bride and mother of the bride went there..Marlene was extremely helpful and truly listened to what I wanted,finding me the perfect dress.. Read less
Services Used: Dress & Attire
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Megan
Wedding:
2/6/2016
0.0/5.0
I suppose I should start by saying that I have truly never in my life received poorer service and the manager at Sophie's (Lilia) single handedly ruined my entire wedding dress experience. As a wedding gown is one of the biggest and most important purchases a woman will ever make; it is safe to say that I was devastated with the way I was treated and the experience I had. Long story short- my dress came in the wrong colour and I was completely brushed off and ignored by the manager after the sales rep had no idea what to say to me or how to fix the problem and told me "if worse comes to worst, we have this one". The manager did not apologize and did not assure me things would be fixed. Instead, she looked at me in disgust and said she would "call me in a couple days". I left hysterically crying and stood in front of the store in shock, having no idea how to react. She didn't come out to apologize, didn't call me. Nothing. When my proper dress was ordered in, I wasn't even excited to go try it on- which is so sad. I called the manager to discuss my previous experience and get an apology and hopefully some sort of compensation as my whole experience was ruined. She denied knowing that she even upset me, although she watched me cry and leave her store. After a long argument and no reasonable offer from her, she said "well how about I give you your money back and you shop elsewhere for your dress". In complete shock, I said "YES. Give me my money back right now". She hesitated and asked several times if I was sure (because she obviously assumed I wouldn't accept due to how much I love my dress) but I insisted I wanted my money back and I would go elsewhere. She credited my card back for the non-refundable deposit, and I told her to have her district manager call me (who then defended Lilia and did nothing to help me). I ended up buying my dress elsewhere as I could NOT shake that experience and I could not justify giving them my hard earned money. AVOID SOPHIE'S! PLEASE
I suppose I should start by saying that I have truly never in my life received poorer service and the manager at Sophie's Read more...
I suppose I should start by saying that I have truly never in my life received poorer service and the manager at Sophie's (Lilia) single handedly ruined my entire wedding dress experience. As a wedding gown is one of the biggest and most important purchases a woman will ever make; it is safe to say that I was devastated with the way I was treated and the experience I had. Long story short- my dress came in the wrong colour and I was completely brushed off and ignored by the manager after the sales rep had no idea what to say to me or how to fix the problem and told me "if worse comes to worst, we have this one". The manager did not apologize and did not assure me things would be fixed. Instead, she looked at me in disgust and said she would "call me in a couple days". I left hysterically crying and stood in front of the store in shock, having no idea how to react. She didn't come out to apologize, didn't call me. Nothing. When my proper dress was ordered in, I wasn't even excited to go try it on- which is so sad. I called the manager to discuss my previous experience and get an apology and hopefully some sort of compensation as my whole experience was ruined. She denied knowing that she even upset me, although she watched me cry and leave her store. After a long argument and no reasonable offer from her, she said "well how about I give you your money back and you shop elsewhere for your dress". In complete shock, I said "YES. Give me my money back right now". She hesitated and asked several times if I was sure (because she obviously assumed I wouldn't accept due to how much I love my dress) but I insisted I wanted my money back and I would go elsewhere. She credited my card back for the non-refundable deposit, and I told her to have her district manager call me (who then defended Lilia and did nothing to help me). I ended up buying my dress elsewhere as I could NOT shake that experience and I could not justify giving them my hard earned money. AVOID SOPHIE'S! PLEASE Read less
Services Used: Dress & Attire
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Nicole
Wedding:
1/17/2016
4.8/5.0
I bought my dream dress at Sophie's Gown Shoppe in Mississauga for a great price. Pearl, the in-house seamstress, with her expert eye, perfected my dress in both the fit and look. Being a busy bride, I also appreciated the efficient, timely and pleasant service.
I bought my dream dress at Sophie's Gown Shoppe in Mississauga for a great price. Pearl, the in-house seamstress, with her Read more...
I bought my dream dress at Sophie's Gown Shoppe in Mississauga for a great price. Pearl, the in-house seamstress, with her expert eye, perfected my dress in both the fit and look. Being a busy bride, I also appreciated the efficient, timely and pleasant service. Read less
Services Used: Dress & Attire
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Eliesha
Wedding:
11/28/2015
5.0/5.0
Thank you for one of the most memorable experiences of my life today picking a wedding gown at your shop was amazing. Wearing it on my wedding day will be the a dream come true? P.s. extra thanks to Blanca
Thank you for one of the most memorable experiences of my life today picking a wedding gown at your shop was amazing. Read more...
Thank you for one of the most memorable experiences of my life today picking a wedding gown at your shop was amazing. Wearing it on my wedding day will be the a dream come true? P.s. extra thanks to Blanca Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
[Private]
0.0/5.0
Sophie's Gown Shop has the THE worst customer service ever. Their staff is rude. They do no apologize for their mistakes. I made an appointment to come back in to order dress for measurements. They couldn't find the dress that I originally tried on, and they asked if I had written it down, meanwhile they had recorded everything for me before. Then they asked me why I didn't take a picture of it, meanwhile they have signs everywhere saying no pictures and have a no picture policy. I had brought my grandmother, mother-in-law to be and sister-in law to see me in the dress all done up with accessories. They told me to come back lady in the day when the lady who served me before was in. Really? I had called to schedule the appointment. They didn't know which accessories I had chosen with the dress, their only explanation was that they probably already sold them because they had a huge sale. They didn't even try to help me find similar accessories nor find me the dress I had put a deposit on and come in to try on again. The one they found me was the wrong dress. The lady serving us could not have been ruder, everything was our fault! Then I find out they severely messed up the tailoring on my friends dress, it had a hole in it, and overlapping lace, she had to go somewhere to get their messed up tailoring fixed. Ofcourse, they didn't even care. I don't wish a bride to go through this experience, it should be a joyous one, no a super disappointing stressful one. DO NOT GO HERE.
Sophie's Gown Shop has the THE worst customer service ever. Their staff is rude. They do no apologize for their mistakes. Read more...
Sophie's Gown Shop has the THE worst customer service ever. Their staff is rude. They do no apologize for their mistakes. I made an appointment to come back in to order dress for measurements. They couldn't find the dress that I originally tried on, and they asked if I had written it down, meanwhile they had recorded everything for me before. Then they asked me why I didn't take a picture of it, meanwhile they have signs everywhere saying no pictures and have a no picture policy. I had brought my grandmother, mother-in-law to be and sister-in law to see me in the dress all done up with accessories. They told me to come back lady in the day when the lady who served me before was in. Really? I had called to schedule the appointment. They didn't know which accessories I had chosen with the dress, their only explanation was that they probably already sold them because they had a huge sale. They didn't even try to help me find similar accessories nor find me the dress I had put a deposit on and come in to try on again. The one they found me was the wrong dress. The lady serving us could not have been ruder, everything was our fault! Then I find out they severely messed up the tailoring on my friends dress, it had a hole in it, and overlapping lace, she had to go somewhere to get their messed up tailoring fixed. Ofcourse, they didn't even care. I don't wish a bride to go through this experience, it should be a joyous one, no a super disappointing stressful one. DO NOT GO HERE. Read less
Services Used: Dress & Attire
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