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Sophie's Gown Shoppe

London , ON

LOCATION

517 York St.
London, ON CA

PHONE

519-433-2865

WEBSITE

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Dress & Attire

REVIEWS

2.2
out of 5.0
2.2/5.0
2.2/5.0
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Cal
Wedding:
1/19/2014
0.6/5.0
Please do not buy your dress here unless you want a huge hastle and a damaged dress after alterations. I ordered my dress well in advance (7 months), I did not get my dress until 2 weeks before my wedding. They did not call me to tell me it had arrived, I was calling them for 2 weeks and they kept "forgetting" to call me back! Finally when it was time for alterations, the seamstress cancelled the appointment 10 minutes before because she didn't want to stay. When I told them that that was unprofessional, the seamstress said "too bad". At this point I was going to go take the dress and find soneone else to alter it, but then the manager apologized and said she would give us half off alterations. The alterations ended up being absolutely horrible. They didnt put enough clips for the bustle, they sewed the cups in the outside of the dress and they were very uneven, and they used wire to sew in the bustle hooks. They dress looked destroyed. Then they wuoted the alterations at $400 ( all i had done was a bustle, cups, and taken out 1.5inch). We paid the $ and left. When I went to try the dress with my veil (at another shop) they were so shocked at the alterations, they told me they would fix all of the alterations for me because they felt so bad that the dress looked like that. They charged me $70. There are lots of better shops then Sophies and Sophies does not deserve any business because they treat people horribly.
Please do not buy your dress here unless you want a huge hastle and a damaged dress after alterations. I ordered my dress Read more...
Please do not buy your dress here unless you want a huge hastle and a damaged dress after alterations. I ordered my dress well in advance (7 months), I did not get my dress until 2 weeks before my wedding. They did not call me to tell me it had arrived, I was calling them for 2 weeks and they kept "forgetting" to call me back! Finally when it was time for alterations, the seamstress cancelled the appointment 10 minutes before because she didn't want to stay. When I told them that that was unprofessional, the seamstress said "too bad". At this point I was going to go take the dress and find soneone else to alter it, but then the manager apologized and said she would give us half off alterations. The alterations ended up being absolutely horrible. They didnt put enough clips for the bustle, they sewed the cups in the outside of the dress and they were very uneven, and they used wire to sew in the bustle hooks. They dress looked destroyed. Then they wuoted the alterations at $400 ( all i had done was a bustle, cups, and taken out 1.5inch). We paid the $ and left. When I went to try the dress with my veil (at another shop) they were so shocked at the alterations, they told me they would fix all of the alterations for me because they felt so bad that the dress looked like that. They charged me $70. There are lots of better shops then Sophies and Sophies does not deserve any business because they treat people horribly. Read less
Services Used: Dress & Attire
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tammy
Wedding:
9/28/2013
0.5/5.0
Sophie bridal in London is terrible they lost their best employee when Alexandria left the other ladies are just rude they mixed up my bridesmaid's dresses couldn't find 3 of them ordered one in a plus size and charged my bm 64 dollars extra and she had to have 300 dollars worth of alterations done to make it fit when I when I went for my schedule appointment the lady was rude and had no time for me and I drove 3hours return each time.i was promised a discount and never got it and the last fitting I had to make sure my dress fit right the lady tapped my hips and said you may want to wear spanks she basically made me feel fat when I had felt so good in my dress I cried all the way home and I was getting married 2days after that! Just a horrible store and a bad experience for a bride I do not recommend!!!!!!!
Sophie bridal in London is terrible they lost their best employee when Alexandria left the other ladies are just rude they Read more...
Sophie bridal in London is terrible they lost their best employee when Alexandria left the other ladies are just rude they mixed up my bridesmaid's dresses couldn't find 3 of them ordered one in a plus size and charged my bm 64 dollars extra and she had to have 300 dollars worth of alterations done to make it fit when I when I went for my schedule appointment the lady was rude and had no time for me and I drove 3hours return each time.i was promised a discount and never got it and the last fitting I had to make sure my dress fit right the lady tapped my hips and said you may want to wear spanks she basically made me feel fat when I had felt so good in my dress I cried all the way home and I was getting married 2days after that! Just a horrible store and a bad experience for a bride I do not recommend!!!!!!! Read less
Services Used: Dress & Attire
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Lara
Wedding:
7/13/2013
5.0/5.0
I had the best experience at Sophie's Gown Shoppe. I first came in with my younger sister to help her find her prom dress. We were greeted and my sister was provided a boustier and a dress in the perfect fit from the very start. She was very happy, I know she has never felt so beautiful in a dress before.
Because of my sisters wonderful experience with these lovely ladies, I decided to come back after I was engaged to find my Wedding Gown.
I was not sure on exactly which gowns would best suit my body type or look good on me. But these ladies know what they are doing they had me try on many different styles so I could find which ones best suited me. I am a curvy girl, I'm small in any matter but they made sure I looked amazing.

I have never received this high quality of customer service from start to finish at any store in my entire life, and trust me I shop a lot.
They helped me into every single dress, they really are wonderful at what they do, you can tell his is not just a "job" for them, you can tell they truly enjoy it.
I had the true experience at Sophie's Gown Shoppe

Thank you so much for being such a big part of my experience in helping me find the perfect dress.

Lara
I had the best experience at Sophie's Gown Shoppe. I first came in with my younger sister to help her find her prom dress. Read more...
I had the best experience at Sophie's Gown Shoppe. I first came in with my younger sister to help her find her prom dress. We were greeted and my sister was provided a boustier and a dress in the perfect fit from the very start. She was very happy, I know she has never felt so beautiful in a dress before.
Because of my sisters wonderful experience with these lovely ladies, I decided to come back after I was engaged to find my Wedding Gown.
I was not sure on exactly which gowns would best suit my body type or look good on me. But these ladies know what they are doing they had me try on many different styles so I could find which ones best suited me. I am a curvy girl, I'm small in any matter but they made sure I looked amazing.

I have never received this high quality of customer service from start to finish at any store in my entire life, and trust me I shop a lot.
They helped me into every single dress, they really are wonderful at what they do, you can tell his is not just a "job" for them, you can tell they truly enjoy it.
I had the true experience at Sophie's Gown Shoppe

Thank you so much for being such a big part of my experience in helping me find the perfect dress.

Lara Read less
Services Used: Dress & Attire
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Elise
Wedding:
5/18/2013
1.2/5.0
This was my first time ever being in Sophie's. I purchased my wedding dress and took it home with me. Everything was fine until we tried to get the bridesmaid dresses. The service was unacceptable. Not only did the dresses come in in the wrong color, they tried to make us pay an extra fee for rushing it and blamed the mistake on us. We had ordered in August and they came in December. We were told the correct dresses would be in the beginning of April and they came in yesterday, (May 1st). I had to call 6 times, was hung up on and was never given a straight answer as to what was happening. Not only were we again told we should have been paying more but the ladies refused to give any kind of discount. After this experience I will never recommend anyone here again. My wedding is in two weeks and my bridesmaids still don't have their dresses....
This was my first time ever being in Sophie's. I purchased my wedding dress and took it home with me. Everything was fine Read more...
This was my first time ever being in Sophie's. I purchased my wedding dress and took it home with me. Everything was fine until we tried to get the bridesmaid dresses. The service was unacceptable. Not only did the dresses come in in the wrong color, they tried to make us pay an extra fee for rushing it and blamed the mistake on us. We had ordered in August and they came in December. We were told the correct dresses would be in the beginning of April and they came in yesterday, (May 1st). I had to call 6 times, was hung up on and was never given a straight answer as to what was happening. Not only were we again told we should have been paying more but the ladies refused to give any kind of discount. After this experience I will never recommend anyone here again. My wedding is in two weeks and my bridesmaids still don't have their dresses.... Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.1/5.0
Unorganized, careless and only out to make a sale - very fake "nice" . I personally have had two bad experiences here. When I was shopping for my wedding gown, everything was all fine and good until it came time to take it off and get down to business. The woman I was working with was VERY, VERY pushy & hungry for a sale. She was telling us anything we wanted to hear in order to get us to buy a dress & was not helpful style wise at all. She made the experience so STRESSFUL and put the worst taste in my mouth that I wanted to cry.
They offered us $300 off the gown I chose and was planning to purchase, which was great, but a wedding dress is still ALOT of money and it was something I needed to sleep on & discuss with my family. The lady immediatly said nope, she can ONLY offer this discount if we buy it right here, right now. It was so unsettling, we walked out of the store.
Unorganized, careless and only out to make a sale - very fake "nice" . I personally have had two bad experiences here. Read more...
Unorganized, careless and only out to make a sale - very fake "nice" . I personally have had two bad experiences here. When I was shopping for my wedding gown, everything was all fine and good until it came time to take it off and get down to business. The woman I was working with was VERY, VERY pushy & hungry for a sale. She was telling us anything we wanted to hear in order to get us to buy a dress & was not helpful style wise at all. She made the experience so STRESSFUL and put the worst taste in my mouth that I wanted to cry.
They offered us $300 off the gown I chose and was planning to purchase, which was great, but a wedding dress is still ALOT of money and it was something I needed to sleep on & discuss with my family. The lady immediatly said nope, she can ONLY offer this discount if we buy it right here, right now. It was so unsettling, we walked out of the store. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.0/5.0
I had the worst experience at Sophies - I would not recommend to anyone I know getting married. I went in 4 weeks before my wedding for my first fitting and was told it would be finished one week before. I went in this week for that final fitting only to be told that their seamstress forgot to do it for those 3 weeks in-between. She told me to try it on again on the spot while she a). didn't remove the pins which cut into my sides and made me bleed, b). had it on crooked and was trying to make adjustments and c). she took my ivory, french lace dress and threw it on the floor. To top it all off, she verbally threatened me and stopped the appointment mid way through. She also forgot to do my flowergirls dress and one of the my bridesmaids. The staff are rude and ignorant, the management is never present and does no damage control and the dresses are kept in poor condition. Ladies, do not waste your time, money, energy or mental state at Sophies
I had the worst experience at Sophies - I would not recommend to anyone I know getting married. I went in 4 weeks before Read more...
I had the worst experience at Sophies - I would not recommend to anyone I know getting married. I went in 4 weeks before my wedding for my first fitting and was told it would be finished one week before. I went in this week for that final fitting only to be told that their seamstress forgot to do it for those 3 weeks in-between. She told me to try it on again on the spot while she a). didn't remove the pins which cut into my sides and made me bleed, b). had it on crooked and was trying to make adjustments and c). she took my ivory, french lace dress and threw it on the floor. To top it all off, she verbally threatened me and stopped the appointment mid way through. She also forgot to do my flowergirls dress and one of the my bridesmaids. The staff are rude and ignorant, the management is never present and does no damage control and the dresses are kept in poor condition. Ladies, do not waste your time, money, energy or mental state at Sophies Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
1.0/5.0
I initially decided to go to Sophies because of their large dress selection. I went in there with my 3 bridesmaids to try on bridesmaids dresses. They were great initially. Helped us try on a variety of dresses and recommended a dress which we ended up picking and purchasing.

The problems began afterwards. We ordered the dresses in petal pink only to find out that the colour that was actually ordered was rose pink. Luckily the rose pink was out of stock so we were able to change the colour to petal pink.

2. My 1 bridesmaid tried on the size 10 in the store and it fit her a little snug. it zipped up but she thought you know what they recommend a size 12 and that way it will give me a little bit of room. She just picked up the 12 and it is smaller than the size 10. There excuse is that the sizes in the stores have been stretched out from all the girls trying them on. So you are telling me that the size 10 has stretched out to be larger than a size 12? Maybe Sophies should consider having true sizes because that is the reason for trying on dresses.

3. they never called me to tell me the dresses were ready I had to follow up with them when it had already been 4 months to say have the dresses arrived? and in fact they had been sitting there waiting.

4. the dresses are too short. None of my girls are extremely tall but they all must wear flats now because the dress is already to the ground.

I am disappointed in the whole experience. There is more I could say but I will leave it at that. it started off good but they did not deliver on their promises. so please brides, if you are looking for a stress free dress shopping experience please don't pick Sophies. I know I have enough to worry about and now I need to worry about each and every girls dress problems too.
I initially decided to go to Sophies because of their large dress selection. I went in there with my 3 bridesmaids to try Read more...
I initially decided to go to Sophies because of their large dress selection. I went in there with my 3 bridesmaids to try on bridesmaids dresses. They were great initially. Helped us try on a variety of dresses and recommended a dress which we ended up picking and purchasing.

The problems began afterwards. We ordered the dresses in petal pink only to find out that the colour that was actually ordered was rose pink. Luckily the rose pink was out of stock so we were able to change the colour to petal pink.

2. My 1 bridesmaid tried on the size 10 in the store and it fit her a little snug. it zipped up but she thought you know what they recommend a size 12 and that way it will give me a little bit of room. She just picked up the 12 and it is smaller than the size 10. There excuse is that the sizes in the stores have been stretched out from all the girls trying them on. So you are telling me that the size 10 has stretched out to be larger than a size 12? Maybe Sophies should consider having true sizes because that is the reason for trying on dresses.

3. they never called me to tell me the dresses were ready I had to follow up with them when it had already been 4 months to say have the dresses arrived? and in fact they had been sitting there waiting.

4. the dresses are too short. None of my girls are extremely tall but they all must wear flats now because the dress is already to the ground.

I am disappointed in the whole experience. There is more I could say but I will leave it at that. it started off good but they did not deliver on their promises. so please brides, if you are looking for a stress free dress shopping experience please don't pick Sophies. I know I have enough to worry about and now I need to worry about each and every girls dress problems too. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.0/5.0
Sophie's in London Ontario is a the worst place to purchase a dress. Once they have your money you are nothing to them!
My daughter purchased a prom dress in May of 2013 and the dress was beautiful. After attending the prom we wanted to have the dress cleaned and put away so we took it to a Dry Cleaners in the city that had just won the "Best Cleaners in London" award. They have been in business for many, many years and know what they are doing. They began to clean my dress and noticed right away that the beading was 'melting'. I contacted Sophie's so that they could contact the company who could review the cleaning tag in the dress to make sure that there had not been a mistake made. THEY REFUSED!!! The cleaner then had the dress shipped to the company's main store/office in Toronto where they attempted to clean it again making a bigger mess!!!! Their solution....just send it back to the customer...no note...phone call or anything.
My daughter is now out her dress and her $600. Nice customer service!!! If you want a company that will stand behind their product don't shop at Sophie's or buy dresses for the Richman Group!!!!
Jane
Sophie's in London Ontario is a the worst place to purchase a dress. Once they have your money you are nothing to them! Read more...
Sophie's in London Ontario is a the worst place to purchase a dress. Once they have your money you are nothing to them!
My daughter purchased a prom dress in May of 2013 and the dress was beautiful. After attending the prom we wanted to have the dress cleaned and put away so we took it to a Dry Cleaners in the city that had just won the "Best Cleaners in London" award. They have been in business for many, many years and know what they are doing. They began to clean my dress and noticed right away that the beading was 'melting'. I contacted Sophie's so that they could contact the company who could review the cleaning tag in the dress to make sure that there had not been a mistake made. THEY REFUSED!!! The cleaner then had the dress shipped to the company's main store/office in Toronto where they attempted to clean it again making a bigger mess!!!! Their solution....just send it back to the customer...no note...phone call or anything.
My daughter is now out her dress and her $600. Nice customer service!!! If you want a company that will stand behind their product don't shop at Sophie's or buy dresses for the Richman Group!!!!
Jane Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
5.0/5.0
sophies has been great start to finish!!!!! thankyou for being understanding and helpful! My expereince has been awesome. thank you ladies!
sophies has been great start to finish!!!!! thankyou for being understanding and helpful! My expereince has been awesome. Read more...
sophies has been great start to finish!!!!! thankyou for being understanding and helpful! My expereince has been awesome. thank you ladies! Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
2+ years ago
3.0/5.0
Choosing my gown was great - Voula was wonderful to both my mother and I. It came in quickly, and I was called right away.

Having concerns about the bridesmaid dresses - ordered in January, three months later - I called them, only to find out that the dresses wouldn't be in until August. I am certain the dresses didn't get ordered, and there was even a mix up with my paperwork. When I called for the dress info, they couldn't find my info, because half the paperwork had wrong info, including my last name and date of the wedding. They are slow to answer email, and still have had no response from them about asking (again) about the status of the BM dresses.

Follow up: After waiting 4 days to hear back from them, I received an email telling me that the dresses had just happened to arrive that day. Totally relieved, but that was a lot of stress, and am glad I ordered them early. The dresses were correct...but both bridal gowns and the bridesmaid dresses have been taken to other stores to get alterations done.
Choosing my gown was great - Voula was wonderful to both my mother and I. It came in quickly, and I was called right away. Read more...
Choosing my gown was great - Voula was wonderful to both my mother and I. It came in quickly, and I was called right away.

Having concerns about the bridesmaid dresses - ordered in January, three months later - I called them, only to find out that the dresses wouldn't be in until August. I am certain the dresses didn't get ordered, and there was even a mix up with my paperwork. When I called for the dress info, they couldn't find my info, because half the paperwork had wrong info, including my last name and date of the wedding. They are slow to answer email, and still have had no response from them about asking (again) about the status of the BM dresses.

Follow up: After waiting 4 days to hear back from them, I received an email telling me that the dresses had just happened to arrive that day. Totally relieved, but that was a lot of stress, and am glad I ordered them early. The dresses were correct...but both bridal gowns and the bridesmaid dresses have been taken to other stores to get alterations done. Read less
Services Used: Dress & Attire
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