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Sophie's Gown Shoppe

London , ON

LOCATION

517 York St.
London, ON CA

PHONE

519-433-2865

WEBSITE

View website
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Dress & Attire

REVIEWS

2.2
out of 5.0
2.2/5.0
2.2/5.0
2.1/5.0
2.4/5.0
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Lara
Wedding:
7/13/2013
5.0/5.0
I had the best experience at Sophie's Gown Shoppe. I first came in with my younger sister to help her find her prom dress. We were greeted and my sister was provided a boustier and a dress in the perfect fit from the very start. She was very happy, I know she has never felt so beautiful in a dress before.
Because of my sisters wonderful experience with these lovely ladies, I decided to come back after I was engaged to find my Wedding Gown.
I was not sure on exactly which gowns would best suit my body type or look good on me. But these ladies know what they are doing they had me try on many different styles so I could find which ones best suited me. I am a curvy girl, I'm small in any matter but they made sure I looked amazing.

I have never received this high quality of customer service from start to finish at any store in my entire life, and trust me I shop a lot.
They helped me into every single dress, they really are wonderful at what they do, you can tell his is not just a "job" for them, you can tell they truly enjoy it.
I had the true experience at Sophie's Gown Shoppe

Thank you so much for being such a big part of my experience in helping me find the perfect dress.

Lara
I had the best experience at Sophie's Gown Shoppe. I first came in with my younger sister to help her find her prom dress. Read more...
I had the best experience at Sophie's Gown Shoppe. I first came in with my younger sister to help her find her prom dress. We were greeted and my sister was provided a boustier and a dress in the perfect fit from the very start. She was very happy, I know she has never felt so beautiful in a dress before.
Because of my sisters wonderful experience with these lovely ladies, I decided to come back after I was engaged to find my Wedding Gown.
I was not sure on exactly which gowns would best suit my body type or look good on me. But these ladies know what they are doing they had me try on many different styles so I could find which ones best suited me. I am a curvy girl, I'm small in any matter but they made sure I looked amazing.

I have never received this high quality of customer service from start to finish at any store in my entire life, and trust me I shop a lot.
They helped me into every single dress, they really are wonderful at what they do, you can tell his is not just a "job" for them, you can tell they truly enjoy it.
I had the true experience at Sophie's Gown Shoppe

Thank you so much for being such a big part of my experience in helping me find the perfect dress.

Lara Read less
Services Used: Dress & Attire
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Elise
Wedding:
5/18/2013
1.2/5.0
This was my first time ever being in Sophie's. I purchased my wedding dress and took it home with me. Everything was fine until we tried to get the bridesmaid dresses. The service was unacceptable. Not only did the dresses come in in the wrong color, they tried to make us pay an extra fee for rushing it and blamed the mistake on us. We had ordered in August and they came in December. We were told the correct dresses would be in the beginning of April and they came in yesterday, (May 1st). I had to call 6 times, was hung up on and was never given a straight answer as to what was happening. Not only were we again told we should have been paying more but the ladies refused to give any kind of discount. After this experience I will never recommend anyone here again. My wedding is in two weeks and my bridesmaids still don't have their dresses....
This was my first time ever being in Sophie's. I purchased my wedding dress and took it home with me. Everything was fine Read more...
This was my first time ever being in Sophie's. I purchased my wedding dress and took it home with me. Everything was fine until we tried to get the bridesmaid dresses. The service was unacceptable. Not only did the dresses come in in the wrong color, they tried to make us pay an extra fee for rushing it and blamed the mistake on us. We had ordered in August and they came in December. We were told the correct dresses would be in the beginning of April and they came in yesterday, (May 1st). I had to call 6 times, was hung up on and was never given a straight answer as to what was happening. Not only were we again told we should have been paying more but the ladies refused to give any kind of discount. After this experience I will never recommend anyone here again. My wedding is in two weeks and my bridesmaids still don't have their dresses.... Read less
Services Used: Dress & Attire
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Angela
Wedding:
1/5/2013
4.4/5.0
I came into Sophie's unsure about what I was looking for in a dress. Upon my arrival in the store, I was not sure what to expect. The store was pristine and very well maintained. The staff were extremely helpful and guided me in a direction that made me feel more comfortable in trying on wedding dresses. During the few visits I had after I had ordered my dress, I went back in a few times to try it on, and the staff did not at all seem bothered by this. My fittings went smoothly, and the alteration department were amazing when it came to properly fitting my dress. I loved the dress I wore on my wedding day and felt absolutely stunning. I had such a wonderful experience at Sophie's and I would highly recommend going into this store and checking out their huge selection. Thank you Sophie's!!!!
I came into Sophie's unsure about what I was looking for in a dress. Upon my arrival in the store, I was not sure what to Read more...
I came into Sophie's unsure about what I was looking for in a dress. Upon my arrival in the store, I was not sure what to expect. The store was pristine and very well maintained. The staff were extremely helpful and guided me in a direction that made me feel more comfortable in trying on wedding dresses. During the few visits I had after I had ordered my dress, I went back in a few times to try it on, and the staff did not at all seem bothered by this. My fittings went smoothly, and the alteration department were amazing when it came to properly fitting my dress. I loved the dress I wore on my wedding day and felt absolutely stunning. I had such a wonderful experience at Sophie's and I would highly recommend going into this store and checking out their huge selection. Thank you Sophie's!!!! Read less
Services Used: Dress & Attire
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Sharon
Wedding:
11/3/2012
0.0/5.0
My daughter recently bought her wedding dress and bridesmaid dresses as well...the attending person I believe the store manager offered my daughter $300 off her wedding dress plus the bridesmaides & maid of honour a discount as well which was very appealing to Jennie. She ordered the dresses in champagne colour and they came back pink (hmn that's not champagne is it?) plus she bought accessories to go with the bridesmaid's gowns so now they don't match? Thank you for mixing up the colour now the colous scheme at the wedding had to change? Okay I would have said, Take these and make them the right colour or we don't take them at all!
Poor service and a big screw up to say the least!!!
Jennie then went to pick up the order and she was told there is no discount at all so she (the manager reneiged on her promise) Very bad business tactic and unprofessionally a big mistake.
Also the dress sizes were messed up; one bridesmaid was size 2 she got size 10? That would be a crappy alteration to say the least...do you think? Plus the manager had attitude...okay you sure you like your job? This will not end here I will definetly be in contact with the store owner and if nothing is rewarded to my daughter for all YOUR MISTAKES we will take this further...perhaps the Windsor Star can put a nice article about your business? perhaps you should get your attitude straighten up, suck up your stuffiness and fix this immediatley by calling me her mother at 519 945-7104 ASAP so we may talk and straighten your mistakes & mixups promply.

Thank you for your attention Sharon Ouellette
My daughter recently bought her wedding dress and bridesmaid dresses as well...the attending person I believe the store Read more...
My daughter recently bought her wedding dress and bridesmaid dresses as well...the attending person I believe the store manager offered my daughter $300 off her wedding dress plus the bridesmaides & maid of honour a discount as well which was very appealing to Jennie. She ordered the dresses in champagne colour and they came back pink (hmn that's not champagne is it?) plus she bought accessories to go with the bridesmaid's gowns so now they don't match? Thank you for mixing up the colour now the colous scheme at the wedding had to change? Okay I would have said, Take these and make them the right colour or we don't take them at all!
Poor service and a big screw up to say the least!!!
Jennie then went to pick up the order and she was told there is no discount at all so she (the manager reneiged on her promise) Very bad business tactic and unprofessionally a big mistake.
Also the dress sizes were messed up; one bridesmaid was size 2 she got size 10? That would be a crappy alteration to say the least...do you think? Plus the manager had attitude...okay you sure you like your job? This will not end here I will definetly be in contact with the store owner and if nothing is rewarded to my daughter for all YOUR MISTAKES we will take this further...perhaps the Windsor Star can put a nice article about your business? perhaps you should get your attitude straighten up, suck up your stuffiness and fix this immediatley by calling me her mother at 519 945-7104 ASAP so we may talk and straighten your mistakes & mixups promply.

Thank you for your attention Sharon Ouellette Read less
Services Used: Dress & Attire
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Sierra
Wedding:
10/11/2012
0.1/5.0
I cannot believe how rude the staff is! I went with my sister to pick out my wedding dress and the one I fell in love with was only a size 6 and I could not fit it but I knew it was the one. As I went into the change room to put on my clothes I walked out of the dressing room to the staff member putting MY wedding dress on my size 3 sister! She told me she had to since I was not able to fit into it someone had to show my family how good it could look! My sister was disgusted as was I, how on earth do you think thats okay to do? To top it off my wedding is in 3 weeks and I was supposed to have my dress in over a week ago, its still not here and after calling them today they dont expect it in until the 26th! With the thanksgiving weekend coming up and my wedding being in Las Vegas it leaves them less then a week to do all the alterations!!! They have no answers, are completely rude, have zero respect for their customers and now Im in panic mode wondering if I will have a dress for the biggest day of my life. SCREW YOU SOFIES, I will never go back to you and I will make sure everyone I know knows how terrible you are! STAY AWAY, please if you don't want to be overwhelmed by anger at such incompetence!!
I cannot believe how rude the staff is! I went with my sister to pick out my wedding dress and the one I fell in love with Read more...
I cannot believe how rude the staff is! I went with my sister to pick out my wedding dress and the one I fell in love with was only a size 6 and I could not fit it but I knew it was the one. As I went into the change room to put on my clothes I walked out of the dressing room to the staff member putting MY wedding dress on my size 3 sister! She told me she had to since I was not able to fit into it someone had to show my family how good it could look! My sister was disgusted as was I, how on earth do you think thats okay to do? To top it off my wedding is in 3 weeks and I was supposed to have my dress in over a week ago, its still not here and after calling them today they dont expect it in until the 26th! With the thanksgiving weekend coming up and my wedding being in Las Vegas it leaves them less then a week to do all the alterations!!! They have no answers, are completely rude, have zero respect for their customers and now Im in panic mode wondering if I will have a dress for the biggest day of my life. SCREW YOU SOFIES, I will never go back to you and I will make sure everyone I know knows how terrible you are! STAY AWAY, please if you don't want to be overwhelmed by anger at such incompetence!! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.1/5.0
Unorganized, careless and only out to make a sale - very fake "nice" . I personally have had two bad experiences here. When I was shopping for my wedding gown, everything was all fine and good until it came time to take it off and get down to business. The woman I was working with was VERY, VERY pushy & hungry for a sale. She was telling us anything we wanted to hear in order to get us to buy a dress & was not helpful style wise at all. She made the experience so STRESSFUL and put the worst taste in my mouth that I wanted to cry.
They offered us $300 off the gown I chose and was planning to purchase, which was great, but a wedding dress is still ALOT of money and it was something I needed to sleep on & discuss with my family. The lady immediatly said nope, she can ONLY offer this discount if we buy it right here, right now. It was so unsettling, we walked out of the store.
Unorganized, careless and only out to make a sale - very fake "nice" . I personally have had two bad experiences here. Read more...
Unorganized, careless and only out to make a sale - very fake "nice" . I personally have had two bad experiences here. When I was shopping for my wedding gown, everything was all fine and good until it came time to take it off and get down to business. The woman I was working with was VERY, VERY pushy & hungry for a sale. She was telling us anything we wanted to hear in order to get us to buy a dress & was not helpful style wise at all. She made the experience so STRESSFUL and put the worst taste in my mouth that I wanted to cry.
They offered us $300 off the gown I chose and was planning to purchase, which was great, but a wedding dress is still ALOT of money and it was something I needed to sleep on & discuss with my family. The lady immediatly said nope, she can ONLY offer this discount if we buy it right here, right now. It was so unsettling, we walked out of the store. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
4.5/5.0
I came into the store and the customer service was excellent! I would definitely recommend this store to anyone that is looking for that one special dress! :)
I came into the store and the customer service was excellent! I would definitely recommend this store to anyone that is Read more...
I came into the store and the customer service was excellent! I would definitely recommend this store to anyone that is looking for that one special dress! :) Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
sophies has been great start to finish!!!!! thankyou for being understanding and helpful! My expereince has been awesome. thank you ladies!
sophies has been great start to finish!!!!! thankyou for being understanding and helpful! My expereince has been awesome. Read more...
sophies has been great start to finish!!!!! thankyou for being understanding and helpful! My expereince has been awesome. thank you ladies! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.0/5.0
Sophie's in London Ontario is a the worst place to purchase a dress. Once they have your money you are nothing to them!
My daughter purchased a prom dress in May of 2013 and the dress was beautiful. After attending the prom we wanted to have the dress cleaned and put away so we took it to a Dry Cleaners in the city that had just won the "Best Cleaners in London" award. They have been in business for many, many years and know what they are doing. They began to clean my dress and noticed right away that the beading was 'melting'. I contacted Sophie's so that they could contact the company who could review the cleaning tag in the dress to make sure that there had not been a mistake made. THEY REFUSED!!! The cleaner then had the dress shipped to the company's main store/office in Toronto where they attempted to clean it again making a bigger mess!!!! Their solution....just send it back to the customer...no note...phone call or anything.
My daughter is now out her dress and her $600. Nice customer service!!! If you want a company that will stand behind their product don't shop at Sophie's or buy dresses for the Richman Group!!!!
Jane
Sophie's in London Ontario is a the worst place to purchase a dress. Once they have your money you are nothing to them! Read more...
Sophie's in London Ontario is a the worst place to purchase a dress. Once they have your money you are nothing to them!
My daughter purchased a prom dress in May of 2013 and the dress was beautiful. After attending the prom we wanted to have the dress cleaned and put away so we took it to a Dry Cleaners in the city that had just won the "Best Cleaners in London" award. They have been in business for many, many years and know what they are doing. They began to clean my dress and noticed right away that the beading was 'melting'. I contacted Sophie's so that they could contact the company who could review the cleaning tag in the dress to make sure that there had not been a mistake made. THEY REFUSED!!! The cleaner then had the dress shipped to the company's main store/office in Toronto where they attempted to clean it again making a bigger mess!!!! Their solution....just send it back to the customer...no note...phone call or anything.
My daughter is now out her dress and her $600. Nice customer service!!! If you want a company that will stand behind their product don't shop at Sophie's or buy dresses for the Richman Group!!!!
Jane Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.6/5.0
I am a repeat customer and am appalled at the terrible customer service at Sophie's in London. I purchased a MOB dress and was treated like garbage when I called to find out what the ETA was of my dress. Not only was the sales clerk rude and condescending but she actually said to me "Well what do you want me to do about it?" when I told her I was not happy; and her final response to me was "well I can't do anything about it, so don't kill the messenger." Really?, is this the way they teach their sales clerks to talk to their customers? No results so far, the message I left for the manager to call either did not get passed along, or she doesn't care either. I have never posted my displeasure with a company before, but in this day and age of high unemployment, I am amazed that such rude, nasty people are employed in a customer service role. Shame on you Sophie's you are disgusting!
I am a repeat customer and am appalled at the terrible customer service at Sophie's in London. I purchased a MOB dress and Read more...
I am a repeat customer and am appalled at the terrible customer service at Sophie's in London. I purchased a MOB dress and was treated like garbage when I called to find out what the ETA was of my dress. Not only was the sales clerk rude and condescending but she actually said to me "Well what do you want me to do about it?" when I told her I was not happy; and her final response to me was "well I can't do anything about it, so don't kill the messenger." Really?, is this the way they teach their sales clerks to talk to their customers? No results so far, the message I left for the manager to call either did not get passed along, or she doesn't care either. I have never posted my displeasure with a company before, but in this day and age of high unemployment, I am amazed that such rude, nasty people are employed in a customer service role. Shame on you Sophie's you are disgusting! Read less
Services Used: Dress & Attire
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