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Sophie's Gown Shoppe

London , ON

LOCATION

517 York St
London, ON N6B 1R4 CA

PHONE

519-433-2865

WEBSITE

View website
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Dress & Attire

REVIEWS

2.4
out of 5.0
2.4/5.0
2.4/5.0
2.3/5.0
2.7/5.0
2.3/5.0
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Anonymous
Wedding:
Recently Married
4.5/5.0
I dealt with the location in Kitchener and they were just fantastic! I had multiple apts to find my dress and they did not give up on me as easily as other vendors did! They went over and above what they needed to for me! They were so fantastic that we got all 5 bridesmaids dresses from them as well! Loved my experience with them! The Mississauga location could take some notes from the Kitchener store..just saying ;)
I dealt with the location in Kitchener and they were just fantastic! I had multiple apts to find my dress and they did not Read more...
I dealt with the location in Kitchener and they were just fantastic! I had multiple apts to find my dress and they did not give up on me as easily as other vendors did! They went over and above what they needed to for me! They were so fantastic that we got all 5 bridesmaids dresses from them as well! Loved my experience with them! The Mississauga location could take some notes from the Kitchener store..just saying ;) Read less
Services Used: Dress & Attire
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Melissa
Wedding:
9/12/2015
1.8/5.0
I went here previously looking for anew evening gown. The sales person was rude and laughed when I told her my event was 2+ months away, she said that wasn't enough time. I went back to look for bridesmaid dresses, giving them another try. The dresses were so expensive, the sales people just talked to each other the whole time we were trying on the gowns and didn't help any of my girls getting into their gowns, zipping them up, clamping the dresses, etc.
I went here previously looking for anew evening gown. The sales person was rude and laughed when I told her my event was Read more...
I went here previously looking for anew evening gown. The sales person was rude and laughed when I told her my event was 2+ months away, she said that wasn't enough time. I went back to look for bridesmaid dresses, giving them another try. The dresses were so expensive, the sales people just talked to each other the whole time we were trying on the gowns and didn't help any of my girls getting into their gowns, zipping them up, clamping the dresses, etc. Read less
Services Used: Dress & Attire
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Rabeha
Wedding:
10/11/2014
0.5/5.0
I would recommend not getting alterations done at sophies they messed up my dress so bad!!! 5 times for fittings, couple days before my wedding and still not how it was supposed to be. The manager has to be the rudest and most unprofessional manager I have ever dealt with. Excuse my language but she was a complete! Don't buy your dress or do alterations at sophies you will regret it!
I would recommend not getting alterations done at sophies they messed up my dress so bad!!! 5 times for fittings, couple Read more...
I would recommend not getting alterations done at sophies they messed up my dress so bad!!! 5 times for fittings, couple days before my wedding and still not how it was supposed to be. The manager has to be the rudest and most unprofessional manager I have ever dealt with. Excuse my language but she was a complete! Don't buy your dress or do alterations at sophies you will regret it! Read less
Services Used: Dress & Attire
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Adam
Wedding:
10/11/2014
0.0/5.0
Fiance's gown came in with many holes in the lace and beading falling off, ordered the wrong veil, and even though they promised to fix the gown free of charge, did not fix it completely but still charged full price! They would not take any money off! We are now having to take the gown somewhere else to repair. Don't waste your time at this store.
Fiance's gown came in with many holes in the lace and beading falling off, ordered the wrong veil, and even though they Read more...
Fiance's gown came in with many holes in the lace and beading falling off, ordered the wrong veil, and even though they promised to fix the gown free of charge, did not fix it completely but still charged full price! They would not take any money off! We are now having to take the gown somewhere else to repair. Don't waste your time at this store. Read less
Services Used: Dress & Attire
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Mandy
Wedding:
6/29/2014
0.4/5.0
I urge all brides to stay away from Sophie’s Gown Shoppe. The dress I ordered came in faulty from the factory at 7” too short and they refused to return it for a new one at standard length, even though the factory distributer was happy to send a new one. Their alterationist also butchered my gown and made the bust completely lopsided and the rest of the bodice was falling apart. It was un-wearable. The store owner Jennifer’s response when I pleaded with her to please fix my dress as my wedding was in one week was that her alterationists ‘Do not have the experience or supplies to fix your gown’. I thought I was going to have to find a new dress! Luckily another bridal store was able to lengthen the dress and re-do their horrible alterations and made my dress look beautiful for the wedding. The scariest part of the experience was that each time I went into Sophie's there was a bride or customer crying or angry about horrible alterations. No bride needs that kind of stress before her wedding. And would you think they would refund any of the $1000's of dollars I spent? Of course not. I hope this review saves all you brides to be the same stress and heartache I went through.
I urge all brides to stay away from Sophie’s Gown Shoppe. The dress I ordered came in faulty from the factory at 7” too Read more...
I urge all brides to stay away from Sophie’s Gown Shoppe. The dress I ordered came in faulty from the factory at 7” too short and they refused to return it for a new one at standard length, even though the factory distributer was happy to send a new one. Their alterationist also butchered my gown and made the bust completely lopsided and the rest of the bodice was falling apart. It was un-wearable. The store owner Jennifer’s response when I pleaded with her to please fix my dress as my wedding was in one week was that her alterationists ‘Do not have the experience or supplies to fix your gown’. I thought I was going to have to find a new dress! Luckily another bridal store was able to lengthen the dress and re-do their horrible alterations and made my dress look beautiful for the wedding. The scariest part of the experience was that each time I went into Sophie's there was a bride or customer crying or angry about horrible alterations. No bride needs that kind of stress before her wedding. And would you think they would refund any of the $1000's of dollars I spent? Of course not. I hope this review saves all you brides to be the same stress and heartache I went through. Read less
Services Used: Dress & Attire
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harrisonJ
Wedding:
6/21/2014
2.6/5.0
Put $400 deposit on my purchase which included an off the rack gown (not customer order) veil, crinoline and belt and no longer wanted the gown they refused to allow my deposit used for anything else but the gown. I was very sad I lost out on $400 and now I have to still buy my veil and crinoline and a belt. Wither I get a dress or not the deposit should cover my accessories.
Put $400 deposit on my purchase which included an off the rack gown (not customer order) veil, crinoline and belt and no Read more...
Put $400 deposit on my purchase which included an off the rack gown (not customer order) veil, crinoline and belt and no longer wanted the gown they refused to allow my deposit used for anything else but the gown. I was very sad I lost out on $400 and now I have to still buy my veil and crinoline and a belt. Wither I get a dress or not the deposit should cover my accessories. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
4.2/5.0
Beautiful dresses!! High quality material. Really take care of their gowns. Bridesmaid dresses are a bit too expensive though.
Beautiful dresses!! High quality material. Really take care of their gowns. Bridesmaid dresses are a bit too expensive Read more...
Beautiful dresses!! High quality material. Really take care of their gowns. Bridesmaid dresses are a bit too expensive though. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
4.8/5.0
Marlene is absolutely wonderful!!!'
She suggested the perfect dress for my beach wedding!
Marlene is absolutely wonderful!!!'
She suggested the perfect dress for my beach wedding!
Marlene is absolutely wonderful!!!'
She suggested the perfect dress for my beach wedding! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
3.0/5.0
Choosing my gown was great - Voula was wonderful to both my mother and I. It came in quickly, and I was called right away.

Having concerns about the bridesmaid dresses - ordered in January, three months later - I called them, only to find out that the dresses wouldn't be in until August. I am certain the dresses didn't get ordered, and there was even a mix up with my paperwork. When I called for the dress info, they couldn't find my info, because half the paperwork had wrong info, including my last name and date of the wedding. They are slow to answer email, and still have had no response from them about asking (again) about the status of the BM dresses.

Follow up: After waiting 4 days to hear back from them, I received an email telling me that the dresses had just happened to arrive that day. Totally relieved, but that was a lot of stress, and am glad I ordered them early. The dresses were correct...but both bridal gowns and the bridesmaid dresses have been taken to other stores to get alterations done.
Choosing my gown was great - Voula was wonderful to both my mother and I. It came in quickly, and I was called right away. Read more...
Choosing my gown was great - Voula was wonderful to both my mother and I. It came in quickly, and I was called right away.

Having concerns about the bridesmaid dresses - ordered in January, three months later - I called them, only to find out that the dresses wouldn't be in until August. I am certain the dresses didn't get ordered, and there was even a mix up with my paperwork. When I called for the dress info, they couldn't find my info, because half the paperwork had wrong info, including my last name and date of the wedding. They are slow to answer email, and still have had no response from them about asking (again) about the status of the BM dresses.

Follow up: After waiting 4 days to hear back from them, I received an email telling me that the dresses had just happened to arrive that day. Totally relieved, but that was a lot of stress, and am glad I ordered them early. The dresses were correct...but both bridal gowns and the bridesmaid dresses have been taken to other stores to get alterations done. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
1.0/5.0
I initially decided to go to Sophies because of their large dress selection. I went in there with my 3 bridesmaids to try on bridesmaids dresses. They were great initially. Helped us try on a variety of dresses and recommended a dress which we ended up picking and purchasing.

The problems began afterwards. We ordered the dresses in petal pink only to find out that the colour that was actually ordered was rose pink. Luckily the rose pink was out of stock so we were able to change the colour to petal pink.

2. My 1 bridesmaid tried on the size 10 in the store and it fit her a little snug. it zipped up but she thought you know what they recommend a size 12 and that way it will give me a little bit of room. She just picked up the 12 and it is smaller than the size 10. There excuse is that the sizes in the stores have been stretched out from all the girls trying them on. So you are telling me that the size 10 has stretched out to be larger than a size 12? Maybe Sophies should consider having true sizes because that is the reason for trying on dresses.

3. they never called me to tell me the dresses were ready I had to follow up with them when it had already been 4 months to say have the dresses arrived? and in fact they had been sitting there waiting.

4. the dresses are too short. None of my girls are extremely tall but they all must wear flats now because the dress is already to the ground.

I am disappointed in the whole experience. There is more I could say but I will leave it at that. it started off good but they did not deliver on their promises. so please brides, if you are looking for a stress free dress shopping experience please don't pick Sophies. I know I have enough to worry about and now I need to worry about each and every girls dress problems too.
I initially decided to go to Sophies because of their large dress selection. I went in there with my 3 bridesmaids to try Read more...
I initially decided to go to Sophies because of their large dress selection. I went in there with my 3 bridesmaids to try on bridesmaids dresses. They were great initially. Helped us try on a variety of dresses and recommended a dress which we ended up picking and purchasing.

The problems began afterwards. We ordered the dresses in petal pink only to find out that the colour that was actually ordered was rose pink. Luckily the rose pink was out of stock so we were able to change the colour to petal pink.

2. My 1 bridesmaid tried on the size 10 in the store and it fit her a little snug. it zipped up but she thought you know what they recommend a size 12 and that way it will give me a little bit of room. She just picked up the 12 and it is smaller than the size 10. There excuse is that the sizes in the stores have been stretched out from all the girls trying them on. So you are telling me that the size 10 has stretched out to be larger than a size 12? Maybe Sophies should consider having true sizes because that is the reason for trying on dresses.

3. they never called me to tell me the dresses were ready I had to follow up with them when it had already been 4 months to say have the dresses arrived? and in fact they had been sitting there waiting.

4. the dresses are too short. None of my girls are extremely tall but they all must wear flats now because the dress is already to the ground.

I am disappointed in the whole experience. There is more I could say but I will leave it at that. it started off good but they did not deliver on their promises. so please brides, if you are looking for a stress free dress shopping experience please don't pick Sophies. I know I have enough to worry about and now I need to worry about each and every girls dress problems too. Read less
Services Used: Dress & Attire
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