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Sophie's Gown Shoppe

London , ON

LOCATION

517 York St.
London, ON CA

PHONE

519-433-2865

WEBSITE

View website
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Dress & Attire

REVIEWS

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Sierra
Wedding:
10/11/2012
0.1/5.0
I cannot believe how rude the staff is! I went with my sister to pick out my wedding dress and the one I fell in love with was only a size 6 and I could not fit it but I knew it was the one. As I went into the change room to put on my clothes I walked out of the dressing room to the staff member putting MY wedding dress on my size 3 sister! She told me she had to since I was not able to fit into it someone had to show my family how good it could look! My sister was disgusted as was I, how on earth do you think thats okay to do? To top it off my wedding is in 3 weeks and I was supposed to have my dress in over a week ago, its still not here and after calling them today they dont expect it in until the 26th! With the thanksgiving weekend coming up and my wedding being in Las Vegas it leaves them less then a week to do all the alterations!!! They have no answers, are completely rude, have zero respect for their customers and now Im in panic mode wondering if I will have a dress for the biggest day of my life. SCREW YOU SOFIES, I will never go back to you and I will make sure everyone I know knows how terrible you are! STAY AWAY, please if you don't want to be overwhelmed by anger at such incompetence!!
I cannot believe how rude the staff is! I went with my sister to pick out my wedding dress and the one I fell in love with Read more...
I cannot believe how rude the staff is! I went with my sister to pick out my wedding dress and the one I fell in love with was only a size 6 and I could not fit it but I knew it was the one. As I went into the change room to put on my clothes I walked out of the dressing room to the staff member putting MY wedding dress on my size 3 sister! She told me she had to since I was not able to fit into it someone had to show my family how good it could look! My sister was disgusted as was I, how on earth do you think thats okay to do? To top it off my wedding is in 3 weeks and I was supposed to have my dress in over a week ago, its still not here and after calling them today they dont expect it in until the 26th! With the thanksgiving weekend coming up and my wedding being in Las Vegas it leaves them less then a week to do all the alterations!!! They have no answers, are completely rude, have zero respect for their customers and now Im in panic mode wondering if I will have a dress for the biggest day of my life. SCREW YOU SOFIES, I will never go back to you and I will make sure everyone I know knows how terrible you are! STAY AWAY, please if you don't want to be overwhelmed by anger at such incompetence!! Read less
Services Used: Dress & Attire
Wwnetwork 128
Kourtney
Wedding:
10/6/2012
5.0/5.0
I just got married last weekend, and I just wanted to share my awesome experience at Sophies London. I went around to a bunch of different stores before I got to Sophie's and I was very happy with the service that I got. When I first arrived, it was pretty busy so a sales woman asked me to browse around while I waited for someone to help me. A sales woman came over to me and I told her what type of dress I was looking for. Based on what I said, she picked out a couple of dresses, and then she picked out some more that she said she thinks would look good on me. I was having fun trying on dresses, so I figured why not try the ones she suggested! Ironically enough, I ended up buying one of the dresses that she suggested instead of the ones I pictured myself wearing! I felt like a princess in a perfect dress on my wedding day!

I ordered my dress in February and was told that it would be in around late August or early September. My dress came in the first week of September and they scheduled me for two different fitting appointments. I went in for my first appointment for alterations and my second appointment was a week before the wedding to make sure everything was perfect and it absolutely was!

The staff at Sophie's London were very friendly and helpful. My sister is getting married next year, and we're definitely going to Sophie's for her wedding dress!

Thank you Sophie's London, for making my big day so special !
I just got married last weekend, and I just wanted to share my awesome experience at Sophies London. I went around to a Read more...
I just got married last weekend, and I just wanted to share my awesome experience at Sophies London. I went around to a bunch of different stores before I got to Sophie's and I was very happy with the service that I got. When I first arrived, it was pretty busy so a sales woman asked me to browse around while I waited for someone to help me. A sales woman came over to me and I told her what type of dress I was looking for. Based on what I said, she picked out a couple of dresses, and then she picked out some more that she said she thinks would look good on me. I was having fun trying on dresses, so I figured why not try the ones she suggested! Ironically enough, I ended up buying one of the dresses that she suggested instead of the ones I pictured myself wearing! I felt like a princess in a perfect dress on my wedding day!

I ordered my dress in February and was told that it would be in around late August or early September. My dress came in the first week of September and they scheduled me for two different fitting appointments. I went in for my first appointment for alterations and my second appointment was a week before the wedding to make sure everything was perfect and it absolutely was!

The staff at Sophie's London were very friendly and helpful. My sister is getting married next year, and we're definitely going to Sophie's for her wedding dress!

Thank you Sophie's London, for making my big day so special ! Read less
Services Used: Dress & Attire
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sarahmac
Wedding:
9/15/2012
1.4/5.0
Sophie's has been a struggle to deal with ever since the beginning. Even though I made an appointment to look at bridesmaids dresses with my bridesmaids, the staff were not that accomodating and were extremely pushy when we starting thinking seriously about one particular dress. They basically were pushing us to put down a deposit on that dress right away even though two bridesmaids weren't there that day and we wanted to show it to them first.

Every time we call Sophie's, no one on the other end of the phone has any idea how to answer the simplest questions. I honestly think they have all their records scrawled down on pieces of paper and not in a computer system. Every time we called, we had to talk to one particular staff member to answer all our questions, so if that person was not working, we had to wait for a day when she was working. Staff were not able to look up our file and tell us right away if the dresses were ordered/had come in, etc.

Today my MOH went to pick up another bridesmaids' dress who lives out of town and Sophie's told her the dress hadn't come in, even though all the other dresses had come in and been picked up. Also, this bridesmaid has already called and paid for her dress, so it has to be there!! I don't need to be panicked and worried that one of my bridesmaids' dresses hasn't been ordered properly!
Sophie's has been a struggle to deal with ever since the beginning. Even though I made an appointment to look at Read more...
Sophie's has been a struggle to deal with ever since the beginning. Even though I made an appointment to look at bridesmaids dresses with my bridesmaids, the staff were not that accomodating and were extremely pushy when we starting thinking seriously about one particular dress. They basically were pushing us to put down a deposit on that dress right away even though two bridesmaids weren't there that day and we wanted to show it to them first.

Every time we call Sophie's, no one on the other end of the phone has any idea how to answer the simplest questions. I honestly think they have all their records scrawled down on pieces of paper and not in a computer system. Every time we called, we had to talk to one particular staff member to answer all our questions, so if that person was not working, we had to wait for a day when she was working. Staff were not able to look up our file and tell us right away if the dresses were ordered/had come in, etc.

Today my MOH went to pick up another bridesmaids' dress who lives out of town and Sophie's told her the dress hadn't come in, even though all the other dresses had come in and been picked up. Also, this bridesmaid has already called and paid for her dress, so it has to be there!! I don't need to be panicked and worried that one of my bridesmaids' dresses hasn't been ordered properly! Read less
Services Used: Dress & Attire
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Brittany
Wedding:
8/3/2012
0.9/5.0
Honestly wouldn't reccommend anyone getting there dress from sophies. I went in there and ended up finding my dress with no help at all. Although, hated the set up in the store, dresses way to cramped up together couldn't get a nice look at any of the dresses without having to pry them off the rack. I also got my bridesmaid dresses here as well. As some of my girls are a mixture of different sizes they treated a couple like total crap due to their weight. I find all the girls in sophies snobby. No one there likes there job, well they certainly dont act like it. I also got my fittings there boy that was a mistake and a half. They didnt want me to try my dress on after final fittings, so when it came time for me to try it on at home, it was still way to long. Didnt change my shoes or anything. The alterations costed me 500 bucks to bring the dress up a bit..Thats all that was done to it..everywhere else fit perfect. Go to put my bussle in at my reception...BROKE right away. The buttons were way to big for the loop made for it. I called them to let them know this..they didnt seem to care at all..Sophies has been in business for how many years?? maybe its time to step up on the customer service, get a new seamstress, and dont degrade larger girls!!!!
Honestly wouldn't reccommend anyone getting there dress from sophies. I went in there and ended up finding my dress with Read more...
Honestly wouldn't reccommend anyone getting there dress from sophies. I went in there and ended up finding my dress with no help at all. Although, hated the set up in the store, dresses way to cramped up together couldn't get a nice look at any of the dresses without having to pry them off the rack. I also got my bridesmaid dresses here as well. As some of my girls are a mixture of different sizes they treated a couple like total crap due to their weight. I find all the girls in sophies snobby. No one there likes there job, well they certainly dont act like it. I also got my fittings there boy that was a mistake and a half. They didnt want me to try my dress on after final fittings, so when it came time for me to try it on at home, it was still way to long. Didnt change my shoes or anything. The alterations costed me 500 bucks to bring the dress up a bit..Thats all that was done to it..everywhere else fit perfect. Go to put my bussle in at my reception...BROKE right away. The buttons were way to big for the loop made for it. I called them to let them know this..they didnt seem to care at all..Sophies has been in business for how many years?? maybe its time to step up on the customer service, get a new seamstress, and dont degrade larger girls!!!! Read less
Services Used: Dress & Attire
Wwnetwork 128
Jodi
Wedding:
3/21/2012
0.6/5.0
Sophie's had great selection and I ended up buying my dress there because I was looking for a short dress. However, I was really put off by the customer service. The lady that helped me was really nice at first but when I was ready to try on the dresses she offered me a corset bra which I accepted and then was completely surprised when she told me to take off my shirt..lol! I have been to several stores and just one offered to help me but when I politely declined she understood (I'm sorry, but while I see the point of needing help with certain things, I was just trying on simple short dresses and by no means felt I needed assistance to change myself). So I was very much caught off gaurd when she walked into the dressing room with me and demanded I take off my shirt. So I told her this made me feel uncomfortable and she replied "Well fine, I don't know how you're going to get this on" (referring to corset) and then, it felt like she stormed out of the dressing room acting offended. Anyway, I understand she was trying to do her job as I suspect most brides-to-be like the assistance but they should understand some of us out there don't feel the need to get undressed in front of a complete stranger. After that confrontation, I felt she was 'fake' nice to me. I just think they should ask if you would like assistance dressing vs. assuming you do. And to respond the way she did when I stated how the offered 'help' made me uncomfortable was the worse part of it all. She even said "this is your first time in a bridal store, isn't it?" Um, no, but thanks for the condensending tone and overall partly ruining my wedding-dress buying experience.
Sophie's had great selection and I ended up buying my dress there because I was looking for a short dress. However, I was Read more...
Sophie's had great selection and I ended up buying my dress there because I was looking for a short dress. However, I was really put off by the customer service. The lady that helped me was really nice at first but when I was ready to try on the dresses she offered me a corset bra which I accepted and then was completely surprised when she told me to take off my shirt..lol! I have been to several stores and just one offered to help me but when I politely declined she understood (I'm sorry, but while I see the point of needing help with certain things, I was just trying on simple short dresses and by no means felt I needed assistance to change myself). So I was very much caught off gaurd when she walked into the dressing room with me and demanded I take off my shirt. So I told her this made me feel uncomfortable and she replied "Well fine, I don't know how you're going to get this on" (referring to corset) and then, it felt like she stormed out of the dressing room acting offended. Anyway, I understand she was trying to do her job as I suspect most brides-to-be like the assistance but they should understand some of us out there don't feel the need to get undressed in front of a complete stranger. After that confrontation, I felt she was 'fake' nice to me. I just think they should ask if you would like assistance dressing vs. assuming you do. And to respond the way she did when I stated how the offered 'help' made me uncomfortable was the worse part of it all. She even said "this is your first time in a bridal store, isn't it?" Um, no, but thanks for the condensending tone and overall partly ruining my wedding-dress buying experience. Read less
Services Used: Dress & Attire
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Joella
Wedding:
2/25/2012
4.2/5.0
Great selection of dresses. Not many sales people so I had to share mine with 2 or 3 people which wasn't the best when you are wanting all their attention to help you. Alteration appointments are only tuesdays so that can be difficult to work around sometimes.
But all in all I was happy with my dress and they even helped me out with getting a corset and crinlin for less money!
Great selection of dresses. Not many sales people so I had to share mine with 2 or 3 people which wasn't the best when you Read more...
Great selection of dresses. Not many sales people so I had to share mine with 2 or 3 people which wasn't the best when you are wanting all their attention to help you. Alteration appointments are only tuesdays so that can be difficult to work around sometimes.
But all in all I was happy with my dress and they even helped me out with getting a corset and crinlin for less money! Read less
Services Used: Dress & Attire
Wwnetwork 128
Kayti
Wedding:
10/10/2011
0.2/5.0
I had a wonderful experience choosing my perfect wedding dress, I walked in saw the dress on the manikin and said "that’s the one" so I tried on a few different ones before asking the sales lady to take the dress off the manikin. The moment I put it on I knew it was my wedding dress. After the dress was chosen the store manager called the dress company or whoever they get their dresses from and asked to place the order while my mother and I were still there paying our 50% deposit. I was so excited, I could FINALLY stop looking for a dress and deal with the other wedding things. Before leaving the store manager told me that my dress would be in within 2-3months and that she would call when it had arrived. I was so excited to show my dad when I got home what my dress looked like and tell him that I had FINALLY found the dress. Sadly that is where the great service and excitement STOPS!!

3months go by still no call, 4 months 5months go by still no call, by this time it is a month before my wedding date and I STILL have gotten no call. I called them myself and asked what was going on with my dress, they say they don’t know and did not even know it had not come in. So not only did they not call me to say my dress did or did not come in when they were supposed to, but they do not keep track of their brides and their ordered dresses. As of today October 15 2011 I still have NO DRESS and they cannot give me an answer about anything. Where is my dress? What’s the owners name or number? Is my dress going to come in before my wedding? What are you going to do if it doesn’t?

My wedding is in 7DAYS.. 7DAYS October 22 2011 and still have no dress and no answers to anything. I felt like the staff was only helpful when I was spending. I felt so bad for even asking or yelling at people over the phone about, but it was MY dress! And it was still not in months after ordering it 7days before my wedding. It's their jobs to deal with customers that have questions. If you work somewhere you need to learn how to give people answers especially when you are a BRIDAL DRESS STORE and millions of brides buy these expensive dresses they are not just $20 dresses.

After going in and yelling for hour’s with the store manager she tells my mom, if the dress does not come in THE DAY BEFORE THE WEDDING we will put her in another dress. You think that makes things better? No it doesn’t because putting me in another dress still gets you a sale and money. What does it get me? A dress I am not happy with on my ONLY wedding day.

I would LOVE to get a hold of the Windsor, London & Kitchener store owner because something as big as this should be dealt with by her not her staff. I was told by her staff of all three stores thet could not give her name or number to me and that they would call her to have her personally call me back right away. I understand not giving out her number, but when they say they are going to get her to call or call you back themselves they should! And not just brush it off like the dust on a shelf!!

So Dear Windsor, London& Kitchener's Sophie’s Bridal Shoppe Owner:
When you own a store you need to learn how to deal with customers yourself. It is not fair to your staff to have to take the fall on MAJOR things like LOOSING A BRIDES DRESS and there only being 7 DAYS till her wedding !!!!, they can only deal with it so far because they do not have the connections like you do for your stores and your suppliers! Owning a business is NOT about getting money. It is about helping people out, offering a service and making people happy! If you cannot deal with customers yourself in big situations like this you should NOT own any type of business. Sell the stores if you are just in for the money because not very many people have good things to say about your stores and it is bringing your sales DOWN!I have not gotten a hold of you yet, but if you read these reviews I hope you realize how many weddings your services have ruined by small simple things.
I had a wonderful experience choosing my perfect wedding dress, I walked in saw the dress on the manikin and said "that’s Read more...
I had a wonderful experience choosing my perfect wedding dress, I walked in saw the dress on the manikin and said "that’s the one" so I tried on a few different ones before asking the sales lady to take the dress off the manikin. The moment I put it on I knew it was my wedding dress. After the dress was chosen the store manager called the dress company or whoever they get their dresses from and asked to place the order while my mother and I were still there paying our 50% deposit. I was so excited, I could FINALLY stop looking for a dress and deal with the other wedding things. Before leaving the store manager told me that my dress would be in within 2-3months and that she would call when it had arrived. I was so excited to show my dad when I got home what my dress looked like and tell him that I had FINALLY found the dress. Sadly that is where the great service and excitement STOPS!!

3months go by still no call, 4 months 5months go by still no call, by this time it is a month before my wedding date and I STILL have gotten no call. I called them myself and asked what was going on with my dress, they say they don’t know and did not even know it had not come in. So not only did they not call me to say my dress did or did not come in when they were supposed to, but they do not keep track of their brides and their ordered dresses. As of today October 15 2011 I still have NO DRESS and they cannot give me an answer about anything. Where is my dress? What’s the owners name or number? Is my dress going to come in before my wedding? What are you going to do if it doesn’t?

My wedding is in 7DAYS.. 7DAYS October 22 2011 and still have no dress and no answers to anything. I felt like the staff was only helpful when I was spending. I felt so bad for even asking or yelling at people over the phone about, but it was MY dress! And it was still not in months after ordering it 7days before my wedding. It's their jobs to deal with customers that have questions. If you work somewhere you need to learn how to give people answers especially when you are a BRIDAL DRESS STORE and millions of brides buy these expensive dresses they are not just $20 dresses.

After going in and yelling for hour’s with the store manager she tells my mom, if the dress does not come in THE DAY BEFORE THE WEDDING we will put her in another dress. You think that makes things better? No it doesn’t because putting me in another dress still gets you a sale and money. What does it get me? A dress I am not happy with on my ONLY wedding day.

I would LOVE to get a hold of the Windsor, London & Kitchener store owner because something as big as this should be dealt with by her not her staff. I was told by her staff of all three stores thet could not give her name or number to me and that they would call her to have her personally call me back right away. I understand not giving out her number, but when they say they are going to get her to call or call you back themselves they should! And not just brush it off like the dust on a shelf!!

So Dear Windsor, London& Kitchener's Sophie’s Bridal Shoppe Owner:
When you own a store you need to learn how to deal with customers yourself. It is not fair to your staff to have to take the fall on MAJOR things like LOOSING A BRIDES DRESS and there only being 7 DAYS till her wedding !!!!, they can only deal with it so far because they do not have the connections like you do for your stores and your suppliers! Owning a business is NOT about getting money. It is about helping people out, offering a service and making people happy! If you cannot deal with customers yourself in big situations like this you should NOT own any type of business. Sell the stores if you are just in for the money because not very many people have good things to say about your stores and it is bringing your sales DOWN!I have not gotten a hold of you yet, but if you read these reviews I hope you realize how many weddings your services have ruined by small simple things. Read less
Services Used: Dress & Attire
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Aminah
Wedding:
9/2/2011
3.4/5.0
The store itself is a very quaint boutique to shop. It is a perfect environment for any bride. I loved me dress. Thank you Sophie
The store itself is a very quaint boutique to shop. It is a perfect environment for any bride. I loved me dress. Thank you Read more...
The store itself is a very quaint boutique to shop. It is a perfect environment for any bride. I loved me dress. Thank you Sophie Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.6/5.0
I am a repeat customer and am appalled at the terrible customer service at Sophie's in London. I purchased a MOB dress and was treated like garbage when I called to find out what the ETA was of my dress. Not only was the sales clerk rude and condescending but she actually said to me "Well what do you want me to do about it?" when I told her I was not happy; and her final response to me was "well I can't do anything about it, so don't kill the messenger." Really?, is this the way they teach their sales clerks to talk to their customers? No results so far, the message I left for the manager to call either did not get passed along, or she doesn't care either. I have never posted my displeasure with a company before, but in this day and age of high unemployment, I am amazed that such rude, nasty people are employed in a customer service role. Shame on you Sophie's you are disgusting!
I am a repeat customer and am appalled at the terrible customer service at Sophie's in London. I purchased a MOB dress and Read more...
I am a repeat customer and am appalled at the terrible customer service at Sophie's in London. I purchased a MOB dress and was treated like garbage when I called to find out what the ETA was of my dress. Not only was the sales clerk rude and condescending but she actually said to me "Well what do you want me to do about it?" when I told her I was not happy; and her final response to me was "well I can't do anything about it, so don't kill the messenger." Really?, is this the way they teach their sales clerks to talk to their customers? No results so far, the message I left for the manager to call either did not get passed along, or she doesn't care either. I have never posted my displeasure with a company before, but in this day and age of high unemployment, I am amazed that such rude, nasty people are employed in a customer service role. Shame on you Sophie's you are disgusting! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.1/5.0
I would NOT recommend this place to anyone. After we ordered (7+ months early) and paid for our dresses, we inquired many times about the status of our dresses, as they were past the expected date of arrival. The staff just said they would be in soon.

Finally, when they actually checked into this issue, they realized they had mixed us up with another party and our dresses were not due in until one month after the wedding date. They did a rush order, but it is just over a week until the wedding and no bridesmaid dresses! Their communication and service in regards to the mistake has been very poor. I have been in other wedding parties (ordering from other vendors) and have never had any problems like this.
I would NOT recommend this place to anyone. After we ordered (7+ months early) and paid for our dresses, we inquired many Read more...
I would NOT recommend this place to anyone. After we ordered (7+ months early) and paid for our dresses, we inquired many times about the status of our dresses, as they were past the expected date of arrival. The staff just said they would be in soon.

Finally, when they actually checked into this issue, they realized they had mixed us up with another party and our dresses were not due in until one month after the wedding date. They did a rush order, but it is just over a week until the wedding and no bridesmaid dresses! Their communication and service in regards to the mistake has been very poor. I have been in other wedding parties (ordering from other vendors) and have never had any problems like this. Read less
Services Used: Dress & Attire
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