Nophoto 130

Sophie's Gown Shoppe

London , ON

LOCATION

517 York St.
London, ON CA

PHONE

519-433-2865

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.
Dress & Attire

REVIEWS

2.2
out of 5.0
2.2/5.0
2.2/5.0
2.1/5.0
2.4/5.0
2.0/5.0
Sort by
Wwnetwork 128
Kourtney
Wedding:
10/6/2012
5.0/5.0
I just got married last weekend, and I just wanted to share my awesome experience at Sophies London. I went around to a bunch of different stores before I got to Sophie's and I was very happy with the service that I got. When I first arrived, it was pretty busy so a sales woman asked me to browse around while I waited for someone to help me. A sales woman came over to me and I told her what type of dress I was looking for. Based on what I said, she picked out a couple of dresses, and then she picked out some more that she said she thinks would look good on me. I was having fun trying on dresses, so I figured why not try the ones she suggested! Ironically enough, I ended up buying one of the dresses that she suggested instead of the ones I pictured myself wearing! I felt like a princess in a perfect dress on my wedding day!

I ordered my dress in February and was told that it would be in around late August or early September. My dress came in the first week of September and they scheduled me for two different fitting appointments. I went in for my first appointment for alterations and my second appointment was a week before the wedding to make sure everything was perfect and it absolutely was!

The staff at Sophie's London were very friendly and helpful. My sister is getting married next year, and we're definitely going to Sophie's for her wedding dress!

Thank you Sophie's London, for making my big day so special !
I just got married last weekend, and I just wanted to share my awesome experience at Sophies London. I went around to a Read more...
I just got married last weekend, and I just wanted to share my awesome experience at Sophies London. I went around to a bunch of different stores before I got to Sophie's and I was very happy with the service that I got. When I first arrived, it was pretty busy so a sales woman asked me to browse around while I waited for someone to help me. A sales woman came over to me and I told her what type of dress I was looking for. Based on what I said, she picked out a couple of dresses, and then she picked out some more that she said she thinks would look good on me. I was having fun trying on dresses, so I figured why not try the ones she suggested! Ironically enough, I ended up buying one of the dresses that she suggested instead of the ones I pictured myself wearing! I felt like a princess in a perfect dress on my wedding day!

I ordered my dress in February and was told that it would be in around late August or early September. My dress came in the first week of September and they scheduled me for two different fitting appointments. I went in for my first appointment for alterations and my second appointment was a week before the wedding to make sure everything was perfect and it absolutely was!

The staff at Sophie's London were very friendly and helpful. My sister is getting married next year, and we're definitely going to Sophie's for her wedding dress!

Thank you Sophie's London, for making my big day so special ! Read less
Services Used: Dress & Attire
Default vendor profile pic
sarahmac
Wedding:
9/15/2012
1.4/5.0
Sophie's has been a struggle to deal with ever since the beginning. Even though I made an appointment to look at bridesmaids dresses with my bridesmaids, the staff were not that accomodating and were extremely pushy when we starting thinking seriously about one particular dress. They basically were pushing us to put down a deposit on that dress right away even though two bridesmaids weren't there that day and we wanted to show it to them first.

Every time we call Sophie's, no one on the other end of the phone has any idea how to answer the simplest questions. I honestly think they have all their records scrawled down on pieces of paper and not in a computer system. Every time we called, we had to talk to one particular staff member to answer all our questions, so if that person was not working, we had to wait for a day when she was working. Staff were not able to look up our file and tell us right away if the dresses were ordered/had come in, etc.

Today my MOH went to pick up another bridesmaids' dress who lives out of town and Sophie's told her the dress hadn't come in, even though all the other dresses had come in and been picked up. Also, this bridesmaid has already called and paid for her dress, so it has to be there!! I don't need to be panicked and worried that one of my bridesmaids' dresses hasn't been ordered properly!
Sophie's has been a struggle to deal with ever since the beginning. Even though I made an appointment to look at Read more...
Sophie's has been a struggle to deal with ever since the beginning. Even though I made an appointment to look at bridesmaids dresses with my bridesmaids, the staff were not that accomodating and were extremely pushy when we starting thinking seriously about one particular dress. They basically were pushing us to put down a deposit on that dress right away even though two bridesmaids weren't there that day and we wanted to show it to them first.

Every time we call Sophie's, no one on the other end of the phone has any idea how to answer the simplest questions. I honestly think they have all their records scrawled down on pieces of paper and not in a computer system. Every time we called, we had to talk to one particular staff member to answer all our questions, so if that person was not working, we had to wait for a day when she was working. Staff were not able to look up our file and tell us right away if the dresses were ordered/had come in, etc.

Today my MOH went to pick up another bridesmaids' dress who lives out of town and Sophie's told her the dress hadn't come in, even though all the other dresses had come in and been picked up. Also, this bridesmaid has already called and paid for her dress, so it has to be there!! I don't need to be panicked and worried that one of my bridesmaids' dresses hasn't been ordered properly! Read less
Services Used: Dress & Attire
Default vendor profile pic
Brittany
Wedding:
8/3/2012
0.9/5.0
Honestly wouldn't reccommend anyone getting there dress from sophies. I went in there and ended up finding my dress with no help at all. Although, hated the set up in the store, dresses way to cramped up together couldn't get a nice look at any of the dresses without having to pry them off the rack. I also got my bridesmaid dresses here as well. As some of my girls are a mixture of different sizes they treated a couple like total crap due to their weight. I find all the girls in sophies snobby. No one there likes there job, well they certainly dont act like it. I also got my fittings there boy that was a mistake and a half. They didnt want me to try my dress on after final fittings, so when it came time for me to try it on at home, it was still way to long. Didnt change my shoes or anything. The alterations costed me 500 bucks to bring the dress up a bit..Thats all that was done to it..everywhere else fit perfect. Go to put my bussle in at my reception...BROKE right away. The buttons were way to big for the loop made for it. I called them to let them know this..they didnt seem to care at all..Sophies has been in business for how many years?? maybe its time to step up on the customer service, get a new seamstress, and dont degrade larger girls!!!!
Honestly wouldn't reccommend anyone getting there dress from sophies. I went in there and ended up finding my dress with Read more...
Honestly wouldn't reccommend anyone getting there dress from sophies. I went in there and ended up finding my dress with no help at all. Although, hated the set up in the store, dresses way to cramped up together couldn't get a nice look at any of the dresses without having to pry them off the rack. I also got my bridesmaid dresses here as well. As some of my girls are a mixture of different sizes they treated a couple like total crap due to their weight. I find all the girls in sophies snobby. No one there likes there job, well they certainly dont act like it. I also got my fittings there boy that was a mistake and a half. They didnt want me to try my dress on after final fittings, so when it came time for me to try it on at home, it was still way to long. Didnt change my shoes or anything. The alterations costed me 500 bucks to bring the dress up a bit..Thats all that was done to it..everywhere else fit perfect. Go to put my bussle in at my reception...BROKE right away. The buttons were way to big for the loop made for it. I called them to let them know this..they didnt seem to care at all..Sophies has been in business for how many years?? maybe its time to step up on the customer service, get a new seamstress, and dont degrade larger girls!!!! Read less
Services Used: Dress & Attire
Wwnetwork 128
Jodi
Wedding:
3/21/2012
0.6/5.0
Sophie's had great selection and I ended up buying my dress there because I was looking for a short dress. However, I was really put off by the customer service. The lady that helped me was really nice at first but when I was ready to try on the dresses she offered me a corset bra which I accepted and then was completely surprised when she told me to take off my shirt..lol! I have been to several stores and just one offered to help me but when I politely declined she understood (I'm sorry, but while I see the point of needing help with certain things, I was just trying on simple short dresses and by no means felt I needed assistance to change myself). So I was very much caught off gaurd when she walked into the dressing room with me and demanded I take off my shirt. So I told her this made me feel uncomfortable and she replied "Well fine, I don't know how you're going to get this on" (referring to corset) and then, it felt like she stormed out of the dressing room acting offended. Anyway, I understand she was trying to do her job as I suspect most brides-to-be like the assistance but they should understand some of us out there don't feel the need to get undressed in front of a complete stranger. After that confrontation, I felt she was 'fake' nice to me. I just think they should ask if you would like assistance dressing vs. assuming you do. And to respond the way she did when I stated how the offered 'help' made me uncomfortable was the worse part of it all. She even said "this is your first time in a bridal store, isn't it?" Um, no, but thanks for the condensending tone and overall partly ruining my wedding-dress buying experience.
Sophie's had great selection and I ended up buying my dress there because I was looking for a short dress. However, I was Read more...
Sophie's had great selection and I ended up buying my dress there because I was looking for a short dress. However, I was really put off by the customer service. The lady that helped me was really nice at first but when I was ready to try on the dresses she offered me a corset bra which I accepted and then was completely surprised when she told me to take off my shirt..lol! I have been to several stores and just one offered to help me but when I politely declined she understood (I'm sorry, but while I see the point of needing help with certain things, I was just trying on simple short dresses and by no means felt I needed assistance to change myself). So I was very much caught off gaurd when she walked into the dressing room with me and demanded I take off my shirt. So I told her this made me feel uncomfortable and she replied "Well fine, I don't know how you're going to get this on" (referring to corset) and then, it felt like she stormed out of the dressing room acting offended. Anyway, I understand she was trying to do her job as I suspect most brides-to-be like the assistance but they should understand some of us out there don't feel the need to get undressed in front of a complete stranger. After that confrontation, I felt she was 'fake' nice to me. I just think they should ask if you would like assistance dressing vs. assuming you do. And to respond the way she did when I stated how the offered 'help' made me uncomfortable was the worse part of it all. She even said "this is your first time in a bridal store, isn't it?" Um, no, but thanks for the condensending tone and overall partly ruining my wedding-dress buying experience. Read less
Services Used: Dress & Attire
Default vendor profile pic
Joella
Wedding:
2/25/2012
4.2/5.0
Great selection of dresses. Not many sales people so I had to share mine with 2 or 3 people which wasn't the best when you are wanting all their attention to help you. Alteration appointments are only tuesdays so that can be difficult to work around sometimes.
But all in all I was happy with my dress and they even helped me out with getting a corset and crinlin for less money!
Great selection of dresses. Not many sales people so I had to share mine with 2 or 3 people which wasn't the best when you Read more...
Great selection of dresses. Not many sales people so I had to share mine with 2 or 3 people which wasn't the best when you are wanting all their attention to help you. Alteration appointments are only tuesdays so that can be difficult to work around sometimes.
But all in all I was happy with my dress and they even helped me out with getting a corset and crinlin for less money! Read less
Services Used: Dress & Attire
Wwnetwork 128
Kayti
Wedding:
10/10/2011
0.2/5.0
I had a wonderful experience choosing my perfect wedding dress, I walked in saw the dress on the manikin and said "that’s the one" so I tried on a few different ones before asking the sales lady to take the dress off the manikin. The moment I put it on I knew it was my wedding dress. After the dress was chosen the store manager called the dress company or whoever they get their dresses from and asked to place the order while my mother and I were still there paying our 50% deposit. I was so excited, I could FINALLY stop looking for a dress and deal with the other wedding things. Before leaving the store manager told me that my dress would be in within 2-3months and that she would call when it had arrived. I was so excited to show my dad when I got home what my dress looked like and tell him that I had FINALLY found the dress. Sadly that is where the great service and excitement STOPS!!

3months go by still no call, 4 months 5months go by still no call, by this time it is a month before my wedding date and I STILL have gotten no call. I called them myself and asked what was going on with my dress, they say they don’t know and did not even know it had not come in. So not only did they not call me to say my dress did or did not come in when they were supposed to, but they do not keep track of their brides and their ordered dresses. As of today October 15 2011 I still have NO DRESS and they cannot give me an answer about anything. Where is my dress? What’s the owners name or number? Is my dress going to come in before my wedding? What are you going to do if it doesn’t?

My wedding is in 7DAYS.. 7DAYS October 22 2011 and still have no dress and no answers to anything. I felt like the staff was only helpful when I was spending. I felt so bad for even asking or yelling at people over the phone about, but it was MY dress! And it was still not in months after ordering it 7days before my wedding. It's their jobs to deal with customers that have questions. If you work somewhere you need to learn how to give people answers especially when you are a BRIDAL DRESS STORE and millions of brides buy these expensive dresses they are not just $20 dresses.

After going in and yelling for hour’s with the store manager she tells my mom, if the dress does not come in THE DAY BEFORE THE WEDDING we will put her in another dress. You think that makes things better? No it doesn’t because putting me in another dress still gets you a sale and money. What does it get me? A dress I am not happy with on my ONLY wedding day.

I would LOVE to get a hold of the Windsor, London & Kitchener store owner because something as big as this should be dealt with by her not her staff. I was told by her staff of all three stores thet could not give her name or number to me and that they would call her to have her personally call me back right away. I understand not giving out her number, but when they say they are going to get her to call or call you back themselves they should! And not just brush it off like the dust on a shelf!!

So Dear Windsor, London& Kitchener's Sophie’s Bridal Shoppe Owner:
When you own a store you need to learn how to deal with customers yourself. It is not fair to your staff to have to take the fall on MAJOR things like LOOSING A BRIDES DRESS and there only being 7 DAYS till her wedding !!!!, they can only deal with it so far because they do not have the connections like you do for your stores and your suppliers! Owning a business is NOT about getting money. It is about helping people out, offering a service and making people happy! If you cannot deal with customers yourself in big situations like this you should NOT own any type of business. Sell the stores if you are just in for the money because not very many people have good things to say about your stores and it is bringing your sales DOWN!I have not gotten a hold of you yet, but if you read these reviews I hope you realize how many weddings your services have ruined by small simple things.
I had a wonderful experience choosing my perfect wedding dress, I walked in saw the dress on the manikin and said "that’s Read more...
I had a wonderful experience choosing my perfect wedding dress, I walked in saw the dress on the manikin and said "that’s the one" so I tried on a few different ones before asking the sales lady to take the dress off the manikin. The moment I put it on I knew it was my wedding dress. After the dress was chosen the store manager called the dress company or whoever they get their dresses from and asked to place the order while my mother and I were still there paying our 50% deposit. I was so excited, I could FINALLY stop looking for a dress and deal with the other wedding things. Before leaving the store manager told me that my dress would be in within 2-3months and that she would call when it had arrived. I was so excited to show my dad when I got home what my dress looked like and tell him that I had FINALLY found the dress. Sadly that is where the great service and excitement STOPS!!

3months go by still no call, 4 months 5months go by still no call, by this time it is a month before my wedding date and I STILL have gotten no call. I called them myself and asked what was going on with my dress, they say they don’t know and did not even know it had not come in. So not only did they not call me to say my dress did or did not come in when they were supposed to, but they do not keep track of their brides and their ordered dresses. As of today October 15 2011 I still have NO DRESS and they cannot give me an answer about anything. Where is my dress? What’s the owners name or number? Is my dress going to come in before my wedding? What are you going to do if it doesn’t?

My wedding is in 7DAYS.. 7DAYS October 22 2011 and still have no dress and no answers to anything. I felt like the staff was only helpful when I was spending. I felt so bad for even asking or yelling at people over the phone about, but it was MY dress! And it was still not in months after ordering it 7days before my wedding. It's their jobs to deal with customers that have questions. If you work somewhere you need to learn how to give people answers especially when you are a BRIDAL DRESS STORE and millions of brides buy these expensive dresses they are not just $20 dresses.

After going in and yelling for hour’s with the store manager she tells my mom, if the dress does not come in THE DAY BEFORE THE WEDDING we will put her in another dress. You think that makes things better? No it doesn’t because putting me in another dress still gets you a sale and money. What does it get me? A dress I am not happy with on my ONLY wedding day.

I would LOVE to get a hold of the Windsor, London & Kitchener store owner because something as big as this should be dealt with by her not her staff. I was told by her staff of all three stores thet could not give her name or number to me and that they would call her to have her personally call me back right away. I understand not giving out her number, but when they say they are going to get her to call or call you back themselves they should! And not just brush it off like the dust on a shelf!!

So Dear Windsor, London& Kitchener's Sophie’s Bridal Shoppe Owner:
When you own a store you need to learn how to deal with customers yourself. It is not fair to your staff to have to take the fall on MAJOR things like LOOSING A BRIDES DRESS and there only being 7 DAYS till her wedding !!!!, they can only deal with it so far because they do not have the connections like you do for your stores and your suppliers! Owning a business is NOT about getting money. It is about helping people out, offering a service and making people happy! If you cannot deal with customers yourself in big situations like this you should NOT own any type of business. Sell the stores if you are just in for the money because not very many people have good things to say about your stores and it is bringing your sales DOWN!I have not gotten a hold of you yet, but if you read these reviews I hope you realize how many weddings your services have ruined by small simple things. Read less
Services Used: Dress & Attire
130x130 sq 1293778571364 na12.bmp
Aminah
Wedding:
9/2/2011
3.4/5.0
The store itself is a very quaint boutique to shop. It is a perfect environment for any bride. I loved me dress. Thank you Sophie
The store itself is a very quaint boutique to shop. It is a perfect environment for any bride. I loved me dress. Thank you Read more...
The store itself is a very quaint boutique to shop. It is a perfect environment for any bride. I loved me dress. Thank you Sophie Read less
Services Used: Dress & Attire
Wwnetwork 128
M
Wedding:
8/11/2011
1.0/5.0
My FSIL has had nothing but headaches dealing with these people. I went with her when she tried on her dress. She walked into the shop happy and excited and walked out despondent. I wish she had shopped around more and not done business with them, but she did give them her money.

Firstly, I will give them one thing and that is she was about 5 mths out from her wedding not their recommended 6, but that is no excuse for what followed.

As soon as her budget (small) left her lips, the service plummeted. In fact, the employee saved most of her rudeness for when FSIL was with her in the dressing room. She told her things like she wasn't allowed to use the mirrors, because she hadn't reserved them. Never mind that FSIL did call to ask if she should reserve and was told that is unnecessary. They also deliberately sized her up quite a bit so as to milk the maximum amount of alteration money out of her.

She called a few times to find out the ETA of her dress only to have the date pushed back and pushed back. She was just told that it will arrive the day before her wedding. How is she supposed to get this too large dress altered now? In my opinion, they should return all of her money, but that won't happen.

My advice: shop somewhere the employees are respectful and where they care about not adding stress to an already stressful life event.
My FSIL has had nothing but headaches dealing with these people. I went with her when she tried on her dress. She walked Read more...
My FSIL has had nothing but headaches dealing with these people. I went with her when she tried on her dress. She walked into the shop happy and excited and walked out despondent. I wish she had shopped around more and not done business with them, but she did give them her money.

Firstly, I will give them one thing and that is she was about 5 mths out from her wedding not their recommended 6, but that is no excuse for what followed.

As soon as her budget (small) left her lips, the service plummeted. In fact, the employee saved most of her rudeness for when FSIL was with her in the dressing room. She told her things like she wasn't allowed to use the mirrors, because she hadn't reserved them. Never mind that FSIL did call to ask if she should reserve and was told that is unnecessary. They also deliberately sized her up quite a bit so as to milk the maximum amount of alteration money out of her.

She called a few times to find out the ETA of her dress only to have the date pushed back and pushed back. She was just told that it will arrive the day before her wedding. How is she supposed to get this too large dress altered now? In my opinion, they should return all of her money, but that won't happen.

My advice: shop somewhere the employees are respectful and where they care about not adding stress to an already stressful life event. Read less
Services Used: Dress & Attire
Default vendor profile pic
Jules
Wedding:
9/18/2010
1.2/5.0
I had to give this another bad review!

When i went in initally to find my dress, the service was great.. and that's where it pretty much ends in service!

After purchasing my dress ( off the rack, i did save 10%) not to brides!! if you don't mind buying a sample dress, it's the way to go!!!!

Trying to get items organzied for my bridesmaid dresses was just a site for itself... we never recieved phone calls when the dresses came in like they said they would!!

They charged WAY to much for alterations which i think is atrocious, considering what we pay for our dresses to begin with!

I will say that the seamstress was very nice and super helpful to me!! she made the adjustments as requested and when they took in too much she helped make my dress better by putting it back to it's original state... I can say that she was a great help to me during this process. I went back a few times to ensure that the dress was right and it was!!

I am glad that not all of my experience with Sophie's was bad!!!

But again, it's what happens in the bridal work unforunately, you will get this service with EVERY bridal store.. so take it with a grain of salt, and just hope that the service you get is exceptional!!!
I had to give this another bad review!

When i went in initally to find my dress, the service was great.. and Read more...
I had to give this another bad review!

When i went in initally to find my dress, the service was great.. and that's where it pretty much ends in service!

After purchasing my dress ( off the rack, i did save 10%) not to brides!! if you don't mind buying a sample dress, it's the way to go!!!!

Trying to get items organzied for my bridesmaid dresses was just a site for itself... we never recieved phone calls when the dresses came in like they said they would!!

They charged WAY to much for alterations which i think is atrocious, considering what we pay for our dresses to begin with!

I will say that the seamstress was very nice and super helpful to me!! she made the adjustments as requested and when they took in too much she helped make my dress better by putting it back to it's original state... I can say that she was a great help to me during this process. I went back a few times to ensure that the dress was right and it was!!

I am glad that not all of my experience with Sophie's was bad!!!

But again, it's what happens in the bridal work unforunately, you will get this service with EVERY bridal store.. so take it with a grain of salt, and just hope that the service you get is exceptional!!! Read less
Services Used: Dress & Attire
Default vendor profile pic
HeatherKL
Wedding:
5/19/2010
1.0/5.0
If the mark of a good business is not the friendly service you receive while you are handing over the cash, but how they handle problem situations, then Sophie's fails. Big time. Here was my experience there: Sophie's Gown Shoppe requires a 50% deposit in order to place a dress order. The wedding I was to be a part of was tragically canceled, and I was wondering what would happen to my order and my deposit. They told me I had two options: forfeit my deposit, or pay the balance and pick up the dress. Fair enough. I was fine forfeiting my 50% deposit (who needs a purple tea-length dress anyway?), but there was a catch: I also paid the balance the same day as the deposit. I did this over the phone because I am from out of town. Of course I thought I would get a refund on the balance of the dress. All of the other bridesmaids forfeited their 50% deposit and left the dresses at Sophie's. Well, for some reason they decided they would keep a 100% payment from me. As I continued to explain how unfair this is, the sales person I spoke with continued to tell me how I was "confusing" her and that she "didn't understand" what I was saying. She kept saying that it was store policy to "keep the deposit". Yes. The deposit. The 50% deposit should be kept to cover the cost of the dress. This, I understand. This, I was willing to happily give them. But why do they have to keep the other half? They are going to profit from me, while the others pay only half? They are going to profit from a broken marriage? Terrible. Absolutely terrible.
If the mark of a good business is not the friendly service you receive while you are handing over the cash, but how they Read more...
If the mark of a good business is not the friendly service you receive while you are handing over the cash, but how they handle problem situations, then Sophie's fails. Big time. Here was my experience there: Sophie's Gown Shoppe requires a 50% deposit in order to place a dress order. The wedding I was to be a part of was tragically canceled, and I was wondering what would happen to my order and my deposit. They told me I had two options: forfeit my deposit, or pay the balance and pick up the dress. Fair enough. I was fine forfeiting my 50% deposit (who needs a purple tea-length dress anyway?), but there was a catch: I also paid the balance the same day as the deposit. I did this over the phone because I am from out of town. Of course I thought I would get a refund on the balance of the dress. All of the other bridesmaids forfeited their 50% deposit and left the dresses at Sophie's. Well, for some reason they decided they would keep a 100% payment from me. As I continued to explain how unfair this is, the sales person I spoke with continued to tell me how I was "confusing" her and that she "didn't understand" what I was saying. She kept saying that it was store policy to "keep the deposit". Yes. The deposit. The 50% deposit should be kept to cover the cost of the dress. This, I understand. This, I was willing to happily give them. But why do they have to keep the other half? They are going to profit from me, while the others pay only half? They are going to profit from a broken marriage? Terrible. Absolutely terrible. Read less
Services Used: Dress & Attire
Default vendor profile pic
AlishaW
Wedding:
11/7/2009
1.0/5.0
This store is HORRIBLE! It is located on York street in London Ontario. We ordered my dress and 5 bridesmaids dresses from here. The dresses that we ordered have not arrived as of yet and were ordered4 months ago. Not that big of a wait I know unfortunately they will not be in until the end of may because when I went back to the store my dress had been ordered in a yellow color and two sizes to small. When it needed to be reordered I asked to have it rushed and was told that I would have to pay the 100$ rush charge. That is not acceptable as it was their mistake and no one would like to take responsibility for such. If I could afford to go to another store and order new dresses I would!
This store is HORRIBLE! It is located on York street in London Ontario. We ordered my dress and 5 bridesmaids dresses from Read more...
This store is HORRIBLE! It is located on York street in London Ontario. We ordered my dress and 5 bridesmaids dresses from here. The dresses that we ordered have not arrived as of yet and were ordered4 months ago. Not that big of a wait I know unfortunately they will not be in until the end of may because when I went back to the store my dress had been ordered in a yellow color and two sizes to small. When it needed to be reordered I asked to have it rushed and was told that I would have to pay the 100$ rush charge. That is not acceptable as it was their mistake and no one would like to take responsibility for such. If I could afford to go to another store and order new dresses I would! Read less
Services Used: Dress & Attire
Default vendor profile pic
nicolevbeattie
Wedding:
9/5/2009
4.0/5.0
I bought my wedding gown here and it was a great experience. They had a huge selection and the prices were unbeatable. The staff was very helpful and friendly. They have large selection of mother of the bride gowns and bridesmaids dresses as well.
I bought my wedding gown here and it was a great experience. They had a huge selection and the prices were unbeatable. The Read more...
I bought my wedding gown here and it was a great experience. They had a huge selection and the prices were unbeatable. The staff was very helpful and friendly. They have large selection of mother of the bride gowns and bridesmaids dresses as well. Read less
Services Used: Dress & Attire
Default vendor profile pic
StephyB
Wedding:
7/25/2009
5.0/5.0
The store looks a little dated or chintzy, but the reason I chose to get my dress (Maggie Sottero, Marilyn) from this bridal shop was because of the saleswoman - Rita. What a sweetheart! She's been working her hardest and cutting her commission to get me amazing deals on bridesmaid dresses, accessories and my gown, of course. Take the time to get to know any salesperson you might buy your dress from. A good relationship with him or her could make all the difference later on. You will be seeing this person a lot in the future, and they can work serious magic on percentages off all the extras that come along (alterations, bridesmaid stuff, etc) if you've developed a nice rapport. Sophie's in general has quite a broad selection, some pieces that are good quality (although be choosey!), and reasonable prices. For some reason they sort everything by colour, which makes it really hard to find a specific dress if you've seen it online, so again it's important to have a really competent salesperson to help you navigate through.
The store looks a little dated or chintzy, but the reason I chose to get my dress (Maggie Sottero, Marilyn) from this Read more...
The store looks a little dated or chintzy, but the reason I chose to get my dress (Maggie Sottero, Marilyn) from this bridal shop was because of the saleswoman - Rita. What a sweetheart! She's been working her hardest and cutting her commission to get me amazing deals on bridesmaid dresses, accessories and my gown, of course. Take the time to get to know any salesperson you might buy your dress from. A good relationship with him or her could make all the difference later on. You will be seeing this person a lot in the future, and they can work serious magic on percentages off all the extras that come along (alterations, bridesmaid stuff, etc) if you've developed a nice rapport. Sophie's in general has quite a broad selection, some pieces that are good quality (although be choosey!), and reasonable prices. For some reason they sort everything by colour, which makes it really hard to find a specific dress if you've seen it online, so again it's important to have a really competent salesperson to help you navigate through. Read less
Services Used: Dress & Attire
Default vendor profile pic
danielle22033
Wedding:
7/18/2009
5.0/5.0
I LOVE MY DRESS!! Being new to london I ended up going into Shopie's for my dress because it was the only gown shoe i knew of, and I heard of it from the regular adverts on 103.1 Fresh FM. The employees are amazing and did everything to help me out. I was a little late in choosing a dress so they ended up letting me buy one off the rack and i got a great discount!! Thanks Sophies!
I LOVE MY DRESS!! Being new to london I ended up going into Shopie's for my dress because it was the only gown shoe i knew Read more...
I LOVE MY DRESS!! Being new to london I ended up going into Shopie's for my dress because it was the only gown shoe i knew of, and I heard of it from the regular adverts on 103.1 Fresh FM. The employees are amazing and did everything to help me out. I was a little late in choosing a dress so they ended up letting me buy one off the rack and i got a great discount!! Thanks Sophies! Read less
Services Used: Dress & Attire
Default vendor profile pic
11.15.08.Bride
Wedding:
11/15/2008
4.0/5.0
My gown arrived at the store well before the wedding (5 months). I was very happy with my dress, and they did a great job hemming it. When I was first at the shop looking through the gowns, the customer service wasn't the best, but I didn't mind because I liked looking through their dresses on my own anyways, as opposed to having someone follow you around and make suggestions. I knew exactly what I wanted going into it.
My gown arrived at the store well before the wedding (5 months). I was very happy with my dress, and they did a great job Read more...
My gown arrived at the store well before the wedding (5 months). I was very happy with my dress, and they did a great job hemming it. When I was first at the shop looking through the gowns, the customer service wasn't the best, but I didn't mind because I liked looking through their dresses on my own anyways, as opposed to having someone follow you around and make suggestions. I knew exactly what I wanted going into it. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
2+ years ago
0.1/5.0
I would NOT recommend this place to anyone. After we ordered (7+ months early) and paid for our dresses, we inquired many times about the status of our dresses, as they were past the expected date of arrival. The staff just said they would be in soon.

Finally, when they actually checked into this issue, they realized they had mixed us up with another party and our dresses were not due in until one month after the wedding date. They did a rush order, but it is just over a week until the wedding and no bridesmaid dresses! Their communication and service in regards to the mistake has been very poor. I have been in other wedding parties (ordering from other vendors) and have never had any problems like this.
I would NOT recommend this place to anyone. After we ordered (7+ months early) and paid for our dresses, we inquired many Read more...
I would NOT recommend this place to anyone. After we ordered (7+ months early) and paid for our dresses, we inquired many times about the status of our dresses, as they were past the expected date of arrival. The staff just said they would be in soon.

Finally, when they actually checked into this issue, they realized they had mixed us up with another party and our dresses were not due in until one month after the wedding date. They did a rush order, but it is just over a week until the wedding and no bridesmaid dresses! Their communication and service in regards to the mistake has been very poor. I have been in other wedding parties (ordering from other vendors) and have never had any problems like this. Read less
Services Used: Dress & Attire
Thanks for visiting the vendor listing for Sophie's Gown Shoppe
Please let this vendor know that you found them on the WeddingWire Network.
Ww logo
 
Nophoto 220