Nophoto 130

Sophie's Gown Shoppe

London , ON

LOCATION

517 York St.
London, ON CA

PHONE

519-433-2865

WEBSITE

View website
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Dress & Attire

REVIEWS

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Wwnetwork 128
Angela
Wedding:
1/5/2013
4.4/5.0
I came into Sophie's unsure about what I was looking for in a dress. Upon my arrival in the store, I was not sure what to expect. The store was pristine and very well maintained. The staff were extremely helpful and guided me in a direction that made me feel more comfortable in trying on wedding dresses. During the few visits I had after I had ordered my dress, I went back in a few times to try it on, and the staff did not at all seem bothered by this. My fittings went smoothly, and the alteration department were amazing when it came to properly fitting my dress. I loved the dress I wore on my wedding day and felt absolutely stunning. I had such a wonderful experience at Sophie's and I would highly recommend going into this store and checking out their huge selection. Thank you Sophie's!!!!
I came into Sophie's unsure about what I was looking for in a dress. Upon my arrival in the store, I was not sure what to Read more...
I came into Sophie's unsure about what I was looking for in a dress. Upon my arrival in the store, I was not sure what to expect. The store was pristine and very well maintained. The staff were extremely helpful and guided me in a direction that made me feel more comfortable in trying on wedding dresses. During the few visits I had after I had ordered my dress, I went back in a few times to try it on, and the staff did not at all seem bothered by this. My fittings went smoothly, and the alteration department were amazing when it came to properly fitting my dress. I loved the dress I wore on my wedding day and felt absolutely stunning. I had such a wonderful experience at Sophie's and I would highly recommend going into this store and checking out their huge selection. Thank you Sophie's!!!! Read less
Services Used: Dress & Attire
Default vendor profile pic
Sharon
Wedding:
11/3/2012
0.0/5.0
My daughter recently bought her wedding dress and bridesmaid dresses as well...the attending person I believe the store manager offered my daughter $300 off her wedding dress plus the bridesmaides & maid of honour a discount as well which was very appealing to Jennie. She ordered the dresses in champagne colour and they came back pink (hmn that's not champagne is it?) plus she bought accessories to go with the bridesmaid's gowns so now they don't match? Thank you for mixing up the colour now the colous scheme at the wedding had to change? Okay I would have said, Take these and make them the right colour or we don't take them at all!
Poor service and a big screw up to say the least!!!
Jennie then went to pick up the order and she was told there is no discount at all so she (the manager reneiged on her promise) Very bad business tactic and unprofessionally a big mistake.
Also the dress sizes were messed up; one bridesmaid was size 2 she got size 10? That would be a crappy alteration to say the least...do you think? Plus the manager had attitude...okay you sure you like your job? This will not end here I will definetly be in contact with the store owner and if nothing is rewarded to my daughter for all YOUR MISTAKES we will take this further...perhaps the Windsor Star can put a nice article about your business? perhaps you should get your attitude straighten up, suck up your stuffiness and fix this immediatley by calling me her mother at 519 945-7104 ASAP so we may talk and straighten your mistakes & mixups promply.

Thank you for your attention Sharon Ouellette
My daughter recently bought her wedding dress and bridesmaid dresses as well...the attending person I believe the store Read more...
My daughter recently bought her wedding dress and bridesmaid dresses as well...the attending person I believe the store manager offered my daughter $300 off her wedding dress plus the bridesmaides & maid of honour a discount as well which was very appealing to Jennie. She ordered the dresses in champagne colour and they came back pink (hmn that's not champagne is it?) plus she bought accessories to go with the bridesmaid's gowns so now they don't match? Thank you for mixing up the colour now the colous scheme at the wedding had to change? Okay I would have said, Take these and make them the right colour or we don't take them at all!
Poor service and a big screw up to say the least!!!
Jennie then went to pick up the order and she was told there is no discount at all so she (the manager reneiged on her promise) Very bad business tactic and unprofessionally a big mistake.
Also the dress sizes were messed up; one bridesmaid was size 2 she got size 10? That would be a crappy alteration to say the least...do you think? Plus the manager had attitude...okay you sure you like your job? This will not end here I will definetly be in contact with the store owner and if nothing is rewarded to my daughter for all YOUR MISTAKES we will take this further...perhaps the Windsor Star can put a nice article about your business? perhaps you should get your attitude straighten up, suck up your stuffiness and fix this immediatley by calling me her mother at 519 945-7104 ASAP so we may talk and straighten your mistakes & mixups promply.

Thank you for your attention Sharon Ouellette Read less
Services Used: Dress & Attire
Default vendor profile pic
Sierra
Wedding:
10/11/2012
0.1/5.0
I cannot believe how rude the staff is! I went with my sister to pick out my wedding dress and the one I fell in love with was only a size 6 and I could not fit it but I knew it was the one. As I went into the change room to put on my clothes I walked out of the dressing room to the staff member putting MY wedding dress on my size 3 sister! She told me she had to since I was not able to fit into it someone had to show my family how good it could look! My sister was disgusted as was I, how on earth do you think thats okay to do? To top it off my wedding is in 3 weeks and I was supposed to have my dress in over a week ago, its still not here and after calling them today they dont expect it in until the 26th! With the thanksgiving weekend coming up and my wedding being in Las Vegas it leaves them less then a week to do all the alterations!!! They have no answers, are completely rude, have zero respect for their customers and now Im in panic mode wondering if I will have a dress for the biggest day of my life. SCREW YOU SOFIES, I will never go back to you and I will make sure everyone I know knows how terrible you are! STAY AWAY, please if you don't want to be overwhelmed by anger at such incompetence!!
I cannot believe how rude the staff is! I went with my sister to pick out my wedding dress and the one I fell in love with Read more...
I cannot believe how rude the staff is! I went with my sister to pick out my wedding dress and the one I fell in love with was only a size 6 and I could not fit it but I knew it was the one. As I went into the change room to put on my clothes I walked out of the dressing room to the staff member putting MY wedding dress on my size 3 sister! She told me she had to since I was not able to fit into it someone had to show my family how good it could look! My sister was disgusted as was I, how on earth do you think thats okay to do? To top it off my wedding is in 3 weeks and I was supposed to have my dress in over a week ago, its still not here and after calling them today they dont expect it in until the 26th! With the thanksgiving weekend coming up and my wedding being in Las Vegas it leaves them less then a week to do all the alterations!!! They have no answers, are completely rude, have zero respect for their customers and now Im in panic mode wondering if I will have a dress for the biggest day of my life. SCREW YOU SOFIES, I will never go back to you and I will make sure everyone I know knows how terrible you are! STAY AWAY, please if you don't want to be overwhelmed by anger at such incompetence!! Read less
Services Used: Dress & Attire
Wwnetwork 128
Kourtney
Wedding:
10/6/2012
5.0/5.0
I just got married last weekend, and I just wanted to share my awesome experience at Sophies London. I went around to a bunch of different stores before I got to Sophie's and I was very happy with the service that I got. When I first arrived, it was pretty busy so a sales woman asked me to browse around while I waited for someone to help me. A sales woman came over to me and I told her what type of dress I was looking for. Based on what I said, she picked out a couple of dresses, and then she picked out some more that she said she thinks would look good on me. I was having fun trying on dresses, so I figured why not try the ones she suggested! Ironically enough, I ended up buying one of the dresses that she suggested instead of the ones I pictured myself wearing! I felt like a princess in a perfect dress on my wedding day!

I ordered my dress in February and was told that it would be in around late August or early September. My dress came in the first week of September and they scheduled me for two different fitting appointments. I went in for my first appointment for alterations and my second appointment was a week before the wedding to make sure everything was perfect and it absolutely was!

The staff at Sophie's London were very friendly and helpful. My sister is getting married next year, and we're definitely going to Sophie's for her wedding dress!

Thank you Sophie's London, for making my big day so special !
I just got married last weekend, and I just wanted to share my awesome experience at Sophies London. I went around to a Read more...
I just got married last weekend, and I just wanted to share my awesome experience at Sophies London. I went around to a bunch of different stores before I got to Sophie's and I was very happy with the service that I got. When I first arrived, it was pretty busy so a sales woman asked me to browse around while I waited for someone to help me. A sales woman came over to me and I told her what type of dress I was looking for. Based on what I said, she picked out a couple of dresses, and then she picked out some more that she said she thinks would look good on me. I was having fun trying on dresses, so I figured why not try the ones she suggested! Ironically enough, I ended up buying one of the dresses that she suggested instead of the ones I pictured myself wearing! I felt like a princess in a perfect dress on my wedding day!

I ordered my dress in February and was told that it would be in around late August or early September. My dress came in the first week of September and they scheduled me for two different fitting appointments. I went in for my first appointment for alterations and my second appointment was a week before the wedding to make sure everything was perfect and it absolutely was!

The staff at Sophie's London were very friendly and helpful. My sister is getting married next year, and we're definitely going to Sophie's for her wedding dress!

Thank you Sophie's London, for making my big day so special ! Read less
Services Used: Dress & Attire
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sarahmac
Wedding:
9/15/2012
1.4/5.0
Sophie's has been a struggle to deal with ever since the beginning. Even though I made an appointment to look at bridesmaids dresses with my bridesmaids, the staff were not that accomodating and were extremely pushy when we starting thinking seriously about one particular dress. They basically were pushing us to put down a deposit on that dress right away even though two bridesmaids weren't there that day and we wanted to show it to them first.

Every time we call Sophie's, no one on the other end of the phone has any idea how to answer the simplest questions. I honestly think they have all their records scrawled down on pieces of paper and not in a computer system. Every time we called, we had to talk to one particular staff member to answer all our questions, so if that person was not working, we had to wait for a day when she was working. Staff were not able to look up our file and tell us right away if the dresses were ordered/had come in, etc.

Today my MOH went to pick up another bridesmaids' dress who lives out of town and Sophie's told her the dress hadn't come in, even though all the other dresses had come in and been picked up. Also, this bridesmaid has already called and paid for her dress, so it has to be there!! I don't need to be panicked and worried that one of my bridesmaids' dresses hasn't been ordered properly!
Sophie's has been a struggle to deal with ever since the beginning. Even though I made an appointment to look at Read more...
Sophie's has been a struggle to deal with ever since the beginning. Even though I made an appointment to look at bridesmaids dresses with my bridesmaids, the staff were not that accomodating and were extremely pushy when we starting thinking seriously about one particular dress. They basically were pushing us to put down a deposit on that dress right away even though two bridesmaids weren't there that day and we wanted to show it to them first.

Every time we call Sophie's, no one on the other end of the phone has any idea how to answer the simplest questions. I honestly think they have all their records scrawled down on pieces of paper and not in a computer system. Every time we called, we had to talk to one particular staff member to answer all our questions, so if that person was not working, we had to wait for a day when she was working. Staff were not able to look up our file and tell us right away if the dresses were ordered/had come in, etc.

Today my MOH went to pick up another bridesmaids' dress who lives out of town and Sophie's told her the dress hadn't come in, even though all the other dresses had come in and been picked up. Also, this bridesmaid has already called and paid for her dress, so it has to be there!! I don't need to be panicked and worried that one of my bridesmaids' dresses hasn't been ordered properly! Read less
Services Used: Dress & Attire
Default vendor profile pic
Brittany
Wedding:
8/3/2012
0.9/5.0
Honestly wouldn't reccommend anyone getting there dress from sophies. I went in there and ended up finding my dress with no help at all. Although, hated the set up in the store, dresses way to cramped up together couldn't get a nice look at any of the dresses without having to pry them off the rack. I also got my bridesmaid dresses here as well. As some of my girls are a mixture of different sizes they treated a couple like total crap due to their weight. I find all the girls in sophies snobby. No one there likes there job, well they certainly dont act like it. I also got my fittings there boy that was a mistake and a half. They didnt want me to try my dress on after final fittings, so when it came time for me to try it on at home, it was still way to long. Didnt change my shoes or anything. The alterations costed me 500 bucks to bring the dress up a bit..Thats all that was done to it..everywhere else fit perfect. Go to put my bussle in at my reception...BROKE right away. The buttons were way to big for the loop made for it. I called them to let them know this..they didnt seem to care at all..Sophies has been in business for how many years?? maybe its time to step up on the customer service, get a new seamstress, and dont degrade larger girls!!!!
Honestly wouldn't reccommend anyone getting there dress from sophies. I went in there and ended up finding my dress with Read more...
Honestly wouldn't reccommend anyone getting there dress from sophies. I went in there and ended up finding my dress with no help at all. Although, hated the set up in the store, dresses way to cramped up together couldn't get a nice look at any of the dresses without having to pry them off the rack. I also got my bridesmaid dresses here as well. As some of my girls are a mixture of different sizes they treated a couple like total crap due to their weight. I find all the girls in sophies snobby. No one there likes there job, well they certainly dont act like it. I also got my fittings there boy that was a mistake and a half. They didnt want me to try my dress on after final fittings, so when it came time for me to try it on at home, it was still way to long. Didnt change my shoes or anything. The alterations costed me 500 bucks to bring the dress up a bit..Thats all that was done to it..everywhere else fit perfect. Go to put my bussle in at my reception...BROKE right away. The buttons were way to big for the loop made for it. I called them to let them know this..they didnt seem to care at all..Sophies has been in business for how many years?? maybe its time to step up on the customer service, get a new seamstress, and dont degrade larger girls!!!! Read less
Services Used: Dress & Attire
Wwnetwork 128
Jodi
Wedding:
3/21/2012
0.6/5.0
Sophie's had great selection and I ended up buying my dress there because I was looking for a short dress. However, I was really put off by the customer service. The lady that helped me was really nice at first but when I was ready to try on the dresses she offered me a corset bra which I accepted and then was completely surprised when she told me to take off my shirt..lol! I have been to several stores and just one offered to help me but when I politely declined she understood (I'm sorry, but while I see the point of needing help with certain things, I was just trying on simple short dresses and by no means felt I needed assistance to change myself). So I was very much caught off gaurd when she walked into the dressing room with me and demanded I take off my shirt. So I told her this made me feel uncomfortable and she replied "Well fine, I don't know how you're going to get this on" (referring to corset) and then, it felt like she stormed out of the dressing room acting offended. Anyway, I understand she was trying to do her job as I suspect most brides-to-be like the assistance but they should understand some of us out there don't feel the need to get undressed in front of a complete stranger. After that confrontation, I felt she was 'fake' nice to me. I just think they should ask if you would like assistance dressing vs. assuming you do. And to respond the way she did when I stated how the offered 'help' made me uncomfortable was the worse part of it all. She even said "this is your first time in a bridal store, isn't it?" Um, no, but thanks for the condensending tone and overall partly ruining my wedding-dress buying experience.
Sophie's had great selection and I ended up buying my dress there because I was looking for a short dress. However, I was Read more...
Sophie's had great selection and I ended up buying my dress there because I was looking for a short dress. However, I was really put off by the customer service. The lady that helped me was really nice at first but when I was ready to try on the dresses she offered me a corset bra which I accepted and then was completely surprised when she told me to take off my shirt..lol! I have been to several stores and just one offered to help me but when I politely declined she understood (I'm sorry, but while I see the point of needing help with certain things, I was just trying on simple short dresses and by no means felt I needed assistance to change myself). So I was very much caught off gaurd when she walked into the dressing room with me and demanded I take off my shirt. So I told her this made me feel uncomfortable and she replied "Well fine, I don't know how you're going to get this on" (referring to corset) and then, it felt like she stormed out of the dressing room acting offended. Anyway, I understand she was trying to do her job as I suspect most brides-to-be like the assistance but they should understand some of us out there don't feel the need to get undressed in front of a complete stranger. After that confrontation, I felt she was 'fake' nice to me. I just think they should ask if you would like assistance dressing vs. assuming you do. And to respond the way she did when I stated how the offered 'help' made me uncomfortable was the worse part of it all. She even said "this is your first time in a bridal store, isn't it?" Um, no, but thanks for the condensending tone and overall partly ruining my wedding-dress buying experience. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.1/5.0
I would NOT recommend this place to anyone. After we ordered (7+ months early) and paid for our dresses, we inquired many times about the status of our dresses, as they were past the expected date of arrival. The staff just said they would be in soon.

Finally, when they actually checked into this issue, they realized they had mixed us up with another party and our dresses were not due in until one month after the wedding date. They did a rush order, but it is just over a week until the wedding and no bridesmaid dresses! Their communication and service in regards to the mistake has been very poor. I have been in other wedding parties (ordering from other vendors) and have never had any problems like this.
I would NOT recommend this place to anyone. After we ordered (7+ months early) and paid for our dresses, we inquired many Read more...
I would NOT recommend this place to anyone. After we ordered (7+ months early) and paid for our dresses, we inquired many times about the status of our dresses, as they were past the expected date of arrival. The staff just said they would be in soon.

Finally, when they actually checked into this issue, they realized they had mixed us up with another party and our dresses were not due in until one month after the wedding date. They did a rush order, but it is just over a week until the wedding and no bridesmaid dresses! Their communication and service in regards to the mistake has been very poor. I have been in other wedding parties (ordering from other vendors) and have never had any problems like this. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
4.5/5.0
I came into the store and the customer service was excellent! I would definitely recommend this store to anyone that is looking for that one special dress! :)
I came into the store and the customer service was excellent! I would definitely recommend this store to anyone that is Read more...
I came into the store and the customer service was excellent! I would definitely recommend this store to anyone that is looking for that one special dress! :) Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
0.6/5.0
I am a repeat customer and am appalled at the terrible customer service at Sophie's in London. I purchased a MOB dress and was treated like garbage when I called to find out what the ETA was of my dress. Not only was the sales clerk rude and condescending but she actually said to me "Well what do you want me to do about it?" when I told her I was not happy; and her final response to me was "well I can't do anything about it, so don't kill the messenger." Really?, is this the way they teach their sales clerks to talk to their customers? No results so far, the message I left for the manager to call either did not get passed along, or she doesn't care either. I have never posted my displeasure with a company before, but in this day and age of high unemployment, I am amazed that such rude, nasty people are employed in a customer service role. Shame on you Sophie's you are disgusting!
I am a repeat customer and am appalled at the terrible customer service at Sophie's in London. I purchased a MOB dress and Read more...
I am a repeat customer and am appalled at the terrible customer service at Sophie's in London. I purchased a MOB dress and was treated like garbage when I called to find out what the ETA was of my dress. Not only was the sales clerk rude and condescending but she actually said to me "Well what do you want me to do about it?" when I told her I was not happy; and her final response to me was "well I can't do anything about it, so don't kill the messenger." Really?, is this the way they teach their sales clerks to talk to their customers? No results so far, the message I left for the manager to call either did not get passed along, or she doesn't care either. I have never posted my displeasure with a company before, but in this day and age of high unemployment, I am amazed that such rude, nasty people are employed in a customer service role. Shame on you Sophie's you are disgusting! Read less
Services Used: Dress & Attire
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