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Sparewheels Transportation Co. Inc.

West Chicago , IL
CONTACT US
CONTACT US

LOCATION

33W480 Fabyan Parkway, Suite 101
West Chicago, IL US 60185 (map)

PHONE

630-377-4637

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Spare Wheels Transportation can provide reliable, fun, safe transportation for your wedding and guests. With our great assortment of vehicles, you can choose the most economical to the... Read more
Spare Wheels Transportation can provide reliable, fun, safe transportation for your wedding and guests. With our great assortment of vehicles, you can choose the most economical to the top-of-the line. Additionally we provide transportation for bachelor/bachelorette parties, airport shuttles for groups, sporting events, pub crawls. Our motto is, "You Tell Us Where, We'll Take You There. You can depend on our firm to provide the most fun transportation available. We are available 24/7 with reservations. Please look at our website-www.sparewheels.com for a sample of our vehicles. We answer the phone immediately, no waiting. All of our staff can help you with your wedding plans. Read less
Transportation

PHOTOS

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INFO FOR TRANSPORTATION

What types of cars do you have in your fleet?
Limousine - SUV, Motor Coach, Van
Do you have liability insurance?
Yes
Describe your fleet and drivers:
Our drivers are professional, customer service trained. All of our drivers also have an Illinois School Bus License. This means they all are background checked, fingerprinted, drug tested, and physicals. Our fleet is impecabbly maintained.
What (if any) amenities are your vehicles equipped with?
Our limo bus and 28 passenger coach bus have bathrooms. Some of our coach buses have built in champagne bars. All havd DVD's, I-Pod hookups.
Describe any special wedding packages you offer:
We offer a (4) hour minimum with a one-time clock stop. Example - pick up group at 4:00 pm, return at 11:00 pm. You are not billed for the in-between time no matter how long. We offer special rates on Fridays and Sundays.
Do you offer any special group discounts for contracting multiple vehicles?
When a client books more that (1) vehicle for an event, each vehicle cost is reduced by $5.00/hr.
Is there a minimum amount of rental time that is required?
4 hours if clock stop or 3 hours continous.
Do you offer more than just pickup and drop-off? If yes, what services?
Shuttle services, tours, greeters.
Do you charge for travel time?
If the service is out of the tri-city areas, (western suburbs) there is a small travel charge.
What is your overtime rate?
The Overtime rate depends on the vehicle used
What (if any) associations are you a member of?
Geneva, Batavia, St. Charles, West Chicago Chamber of Commerce, Better Business Bureau, Geneva Bride.

REVIEWS

4.7
out of 5.0
4.7/5.0
4.8/5.0
4.7/5.0
4.7/5.0
4.7/5.0
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Adam
Wedding:
7/11/2014
5.0/5.0
Sparewheels were fantastic. They were so easy to work with and very straight forward with their pricing. It was especially nice to know that additional time was added in 15 minute blocks, rather than full hour blocks.

Due to unexpected showers, our plans changed quite a few times and our driver, Lisa, was absolutely amazing. As patient and professional as they come.

We booked the 25 passenger bus, and we were amazed at how comfortable it was. The leather seats gave us tons of room and they were so soft. It was such a classy experience.

A+++
Services Used: Transportation
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Jeff
Wedding:
6/28/2014
5.0/5.0
This company was great! Very flexible and polite! Very highly recommended!
Services Used: Transportation
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Jane
Wedding:
6/28/2014
5.0/5.0
Very friendly and accommodating! Prompt and clean reliable vehicles
Services Used: Transportation
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Jonathan
Wedding:
10/12/2013
5.0/5.0
My wife and I had a wedding party of 20 including ourselves so we decided to go with SpareWheel's 24-26 person party bus. The party bus was spacious and our driver was prompt and courteous. After the wedding party was dropped off at the reception hall for pictures, the party bus was used to shuttle our guests from the hotel to the reception and from the reception to the hotel following the big night. At the very end of the night there were eight of us from the wedding party who did not make the last shuttle and our drive returned after his last pickup and did not charge us for the slightly extra time. He was very polite and understanding given the very late night and we appreciated that. I would recommend SpareWheels to everyone, they made the logistics of this day very smooth.
Services Used: Transportation
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Anonymous
Wedding:
Recently Married
5.0/5.0
SUPER easy to work with. Driver was super friendly. Driver showed up exactly where we asked him to be exactly when we asked him to be there and was super flexible when we were running behind schedule leaving the church. All of the staff I spoke with in their office during the planning portion were really friendly. Definitely would recommend them to anyone!!!!
Services Used: Transportation
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Holly
Wedding:
6/22/2013
5.0/5.0
We used this company for my bachelorette party, my husband's bachelor party and on our wedding day. Each time we had a different bus which are all wonderful and spacious and all of the drivers are very nice and accommodating. They are a lot of fun and we are definitely planning on using this company again for any transportation needs.
Services Used: Transportation
Sparewheels Transportation Co. Inc. responded with the following comments:

Holly,

Thank you so much for the review and for using Spare Wheels. We appreciate your response so quickly. Hope to provide transportation for you and friends in the future.

Judy DeVoe
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Julie
Wedding:
6/15/2013
5.0/5.0
Was on time and very impressed with the limo bus. Mark was great and was very flexible.
Services Used: Transportation
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Andrew
Wedding:
6/15/2013
5.0/5.0
Judy was amazing and did a great job transporting the wedding guests safely. She was very flexible and everyone was extremely pleased.
Services Used: Transportation
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Private User
Wedding:
6/7/2013
5.0/5.0
Our driver was very nice and accommodating. He did a great job. Would definitely use this service again in the future!
Services Used: Transportation
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Jim & Donna
Wedding:
6/1/2013
5.0/5.0
We used Spare Wheels to transport guests from Batavia, IL to our Grandson's wedding, which was held downtown Chicago. Our drive, Don, was great and everyone commented on how enjoyable using the service made the evening. How wonderful to sit back and relax. Would recommend this option to anyone.
Services Used: Transportation
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Richard
Wedding:
6/1/2013
5.0/5.0
She did a great job and made sure we were taken care of the entire trip to and from the wedding!
Services Used: Transportation
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Pat
Wedding:
5/25/2013
5.0/5.0
I had the chance to view our drivers encounter with a very drunk guest from another wedding at the same location and I do not know how he could stay so calm. more than professional.
Services Used: Transportation
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Spare Wheels was great! They got us where we needed to be, they were flexible and always on time. They let us play our own music and bring drinks and coolers on the van. It was exactly what we needed!
Services Used: Transportation
Sparewheels Transportation Co. Inc. responded with the following comments:

Thank you so much for the review. We really appreciate knowing how our service went.

Judy DeVoe
President
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Megan
Wedding:
8/18/2012
5.0/5.0
We had a fantastic a time! We could not have asked for more! we will for SURE recommend you to our friends!
Services Used: Transportation
Sparewheels Transportation Co. Inc. responded with the following comments:

Megan
Thank you so much for your wonderful review.
Judy DeVoe
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Becky
Wedding:
8/11/2012
5.0/5.0
You made the wedding day so easy with on-time pick up and Monica is so wonderful! She made it even better! Thank you.
Services Used: Transportation
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Josie
Wedding:
6/2/2012
5.0/5.0
We were very please with Sparewheels Transportation; especially our driver Shari! They were so convenient and flexible! I especially loved the ease of getting in and out of the vehicle!! It added to the perfect day!
Services Used: Transportation
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Chicago Girl
Wedding:
10/29/2011
5.0/5.0
We used Spare Wheels for transportation from Riverside Receptions to the Fairfield Inn and Suites hotel in Geneva, IL. The shuttle provided service back and forth between the hotel before and after the reception. We were very happy with the service and that they allowed us to 'stop' the time once during the night (which we chose during the reception to stop the time). We had a few people who hung out at the bar after the reception and they waited for them to bring them back to the hotel. They were very organized and I didn't have to worry about a thing! That's important as a bride! :-)
Services Used: Transportation
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Julie
Wedding:
10/15/2011
5.0/5.0
We hired this company to get our wedding party who was staying at the hotel to the rehearsal dinner. The experience with the company was excellent. It was extremely easy working with them.

The driver was very friendly, and willing to change the schedule last minute. He also provided us with his phone number if anything else changed. He was on time for pick up and drop off.
Services Used: Transportation
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Alison23
Wedding:
8/27/2011
5.0/5.0
Spare Wheels was more than willing to help us plan the perfect transportation for our wedding day. Even down to 11pm that night, they made changes to accommodate our guests. They were very good at keeping in touch throughout planning to the last payment, but were never obtrusive. We really appreciated everything Spare Wheels did to make our event a hit!
Services Used: Transportation
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Brittany
Wedding:
8/13/2011
5.0/5.0
Spare wheels was a great find! We booked a bus to shuttle our wedding guests to and from the Hotel. I worked with Lorenzo, he was easy to work with, very flexible when our times and locations changed and the whole time very professional. The day of, our driver was very accommodating especially with the weather and amount of guests that needed rides. Overall great value and we definitely hope to use them for our future transportation needs!
Services Used: Transportation
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Joann
Wedding:
8/6/2011
5.0/5.0
Transportation was on time and vehicles were well maintained.
Services Used: Transportation
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Lori
Wedding:
7/16/2011
5.0/5.0
Great service! Our limo arrived ahead of schedule. He was very reliable and accommodating. Took us anywhere we needed to go! Awesome!!
Services Used: Transportation
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mkasnick
Wedding:
10/23/2010
5.0/5.0
I was so impressed with the staff at Spare Wheels during the whole process of scheduling my transportation for our wedding. But most of all, our driver was amazing! I was stunned to find her still waiting for me and my husband well after what should have been our last shuttle run to the hotel. Not only did she wait for us, but she stopped so we could get something to eat and drink on the way back to the hotel. Every one of my guests who used the shuttle raved about how friendly and professional the driver was and I couldn't have been happier with my choice for transportation!
Services Used: Transportation
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kellylynn
Wedding:
6/26/2010
5.0/5.0
Excellent job in all areas! Great communication, service and price. I definitely recommend them and will use them for any upcoming events!
Services Used: Transportation
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Erin
Wedding:
1/23/2010
5.0/5.0
Sparewheels provided a bus for our wedding party, family and significant others of our wedding party. The bus was clean and large enough. The driver was friendly and on time. And, the service very affordable. Thank you!
Services Used: Transportation
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Katie
Wedding:
11/28/2009
5.0/5.0
Sparewheels worked perfectly for our wedding day. They were right on time and our driver was friendly and courteous. He was extremely flexible and drove around until he got the ok to drop the groom off. Their pricing works perfectly, although they have a three hour minimum, they allow you to stop time once which worked well and allowed us to not have to pay for the down time during the ceremony.
Services Used: Transportation
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ldeb09
Wedding:
5/9/2009
5.0/5.0
Spare Wheels was a great find! They are the most economical transportation place I found in the area and allow you to break up the required time into blocks to allow for the greatest flexibility. This allowed us to get transportation to the church, to/from pictures, to the reception and then back to the hotel after the reception. The driver was always on-time and they even upgraded our vehicle to a limo bus and had it very nicely decorated! I highly recommend Spare Wheels!
Services Used: Transportation
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lmd09
Wedding:
5/9/2009
5.0/5.0
Sparewheels provided excellent service for an unbeatable price. In our pricing, we got to spread out our time to allow for transportation to the church, to our pictures, to the reception and then from the reception to the hotel. Our driver was fantastic and always on time and the limo/bus was a huge success with plenty of room for 16 people. I definitely recommend Sparewheels to other brides!
Services Used: Transportation
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SMCA_Osborne
Wedding:
7/10/2011
4.9/5.0
They worked within my budget to provide for my transportation needs. The drivers were responsive, professional and fun! Spare Wheels add to my guests' overall experience and gave us one less thing to worry about
Services Used: Transportation
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Lauren
Wedding:
7/27/2013
4.8/5.0
Spare Wheels is a good company to use for your group transportation needs. We used it for our wedding guests and were happy in the end.
Services Used: Transportation
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Andie
Wedding:
5/25/2013
4.8/5.0
Spare Wheels was great! They were very patient and accommodating and were flexible enough to help us out with some last-minute changes on the fly to get all of our guests where they needed to be.
Services Used: Transportation
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Anonymous
Wedding:
1+ year ago
4.8/5.0
Spare wheels was excellent at accommodating our last minute reservation and special requests. Staff were extraordinarily helpful and flexible, returning calls and emails even down to the last minute during the holidays. We reserved the 14 passenger limo bus and were able to use it for transportation between locations and hotels, and offer it throughout the evening as a shuttle for our guests.
Services Used: Transportation
Sparewheels Transportation Co. Inc. responded with the following comments:

Thank you so much for the review.

Judy DeVoe
President
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Kim
Wedding:
6/23/2012
4.8/5.0
Excellent and responsible-------a must have for your wedding! Thank You!
Services Used: Transportation
Sparewheels Transportation Co. Inc. responded with the following comments:

Kim,

We so much appreciate knowing our drivers provided a good service.

Thank you.
Judy DeVoe
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dancer09
Wedding:
3/27/2010
4.7/5.0
Utilized two of the vehicles from Spare Wheels and it was great service. The drivers took care of the directions and were very nice. I would definately recommend them for shuttle service and wedding party transportation!
Services Used: Transportation
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Anonymous
Wedding:
1+ year ago
4.6/5.0
Guests getting safely from one place to another on this special day was my goal. I appreciated being able to split the four hour time commitment before and after the reception.
Services Used: Transportation
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mtdoher
Wedding:
11/5/2011
4.6/5.0
Sparewheels was a great company to work with. They were reliable, friendly, and worked with our ever-changing schedule! The vehicles were clean and punctual, and their drivers were friendly and accommodating to our needs. I would recommend them to family and friends!
Services Used: Transportation
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Tara
Wedding:
11/13/2010
4.5/5.0
We hired spare wheels for our wedding. They were responsive and helpful the entire time we were planning. Our shuttles were late arriving at the venue for the ceremony, but that's because traffic was awful. We were waiting for the rest of everyone to arrive and I got a call giving me a status where they were at and an apology. It was really my fault not allowing enough time and traffic was horrible. I wasn't mad at all. I called several other transportation companies before I found SpareWheels and their pricing was also very competitive. The buses were nice. The shuttle driver didn't seem to mind that our intoxicated friend got on the microphone on the way back from the wedding to give a "tour." Laughs for all. Thanks to spare wheels for helping our guests get back to the hotel safe! I would recommend them to other brides.
Services Used: Transportation
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rowando
Wedding:
6/15/1985
4.5/5.0
Sparewheels provided excellent service for an unbeatable price. In our pricing, we got to spread out our time to allow for transportation to the church, to our pictures, to the reception and then from the reception to the hotel.
Services Used: Transportation
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Sandra
Wedding:
6/29/2013
4.3/5.0
I would like to thank Sparewheels for saving the day. We requested this service after the hotel we used over-booked their shuttles. Sparewheels really accommodated us. It was a blessing for all who attended so they could enjoy themselves and not worry about driving.

Thanks.
Grateful Bride
Services Used: Transportation
Sparewheels Transportation Co. Inc. responded with the following comments:

Thank you so much for the quick review. We really appreciate this. Hope you had a wonderful time!
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Liz
Wedding:
7/9/2010
4.0/5.0
I fought my husband on this vendor from the beginning. I am glad that we got the party bus and shuttle for the guests but it was still a pretty penny. I love the fact that we weren't crowded in the party bus and it was nice and cool for our July wedding. The drivers were prompt and got us everywhere in no time. I felt like they were difficult to get on the phone and we constantly were leaving voice mails back and forth. They stop the clock for the ceremony and picture spots for their 3 hour minimum which is something I'm told is rare and saves the couple money.
Services Used: Transportation
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Tashiling
Wedding:
8/7/2010
3.9/5.0
Well they are a little expensive, but I understand with the cost of fuel and insurance. We personally never used the service, we had a "getaway" car but we got it for all our guests that stayed at the hotel. We had a lot of guests at the wedding saying that it was nice that we offered this to our guests and even after at the hotel, the "tipsy" ones thanked us again. It's a very nice thing to have to not have to worry about your guests. And if you use it for you bridal party it has a DVD player and the big one has a bathroom!
Services Used: Transportation
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Brandi
Wedding:
2/13/2010
3.7/5.0
Very glad we picked the limo bus. We all fit in and didn't have to push my dress in the door. :)
Services Used: Transportation
Sparewheels Transportation Co. Inc. responded with the following comments:

Could you please let me know how we could improve our professionalism?
Thanks
Judy DeVoe
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hmkellogg
Wedding:
10/1/2011
3.0/5.0
As any event planner will tell you ... things do sometimes go off course at an event. It's not always the day of that matters ... sometimes it's how the company handles the issues and the client follow-up.

The communication and kindness of the Spare Wheels staff leading up to the event was a 5 out of 5.
There were a few issues with the communication and shuttle driver the day of my wedding. The driver was running slightly behind schedule and she was confused about the drop off location of the guests. She also did not know the details on when/where to drop off the bride & groom and wedding party post-reception.

As you can imagine, we were initially very disappointed.
However, when it came down to it ... the owners (Judy & her husband) kindly e-mailed me last week and offered a refund that coincided with our concerns. For this reason, I would suggest using Spare Wheels. I would also suggest that anyone booking any service always be clear on their needs & expectations and thoroughly review the contract before the day of the wedding to ensure all details are clearly written out for the driver and staff. I was highly impressed by the efforts of conflict resolution the owners offered up.
Services Used: Transportation
Sparewheels Transportation Co. Inc. responded with the following comments:

Sparewheels Transportation Co. Inc. responded with the following comments:
As owners of the company, my wife and I strive to make every event to be as perfect as the customer anticipates it to be. We obviously failed in this situation and are and were certainly apologetic and we do accept responsiblility for our failure to provide the total service requested.
A mechanical failure of our vehicle caused the problems. In our defense, all vehilces are well maintained and meet all DOT and state requirements. The problem with the vehicle was that the alternator went out. When that occurs, there is very little warning it is going to happen. Common sense dictates we would not send a vehicle to do a job and risk not being able to finish the incur the added expense of having a vehicle towed.
I do have to take exception to the statement "complete lack of reliable service". We provided transportation for the groomsmen to the location requested and then proceeded to pick up the bride's party at the requested time.
This is when the weather turned bad and we were told two different things. 1) The bride's party was not ready and 2) they did not want to come out in the rain. The driver was instructed to pick up the groomsmen and take them to the wedding venue and then return for the bride's party. When returning to pick up bride's party, the vehicle broke down. Our office attempted to book limos to pick up the group but was unable to do so. We offered to send another vehicle, but this would have taken too long.
I spoke with the groom on Monday after the wedding and offered my apologies and agreed to refund 1/2 of the total amount.
The above narrative is offered as an explanation and not an excuse. Over the last ten years, we have provided transportation for over 1,000 weddings and have earned a reputation of reliability and excellent service. We regret we failed to live up to our reputation this time.
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Tom
Wedding:
8/4/2012
0.9/5.0
THE WORST DECISION OF OUR WEDDING. Do not use this company if getting the bride to her own wedding is a priority.

We have had the worst experience possible with a terrible company. We rented a bus for three hours (2:30-5:30 pm) to get our bridal party to the venue. Long story short, when THE BRIDE was ready to travel to the venue at 4:45 pm, the bus broke down.

They had no backup plan, were unapologetic, and unaccountable. They offered to try finding a limo for us with a wait time of over an hour, which obv. will not work for a wedding. They don't service their fleet enough, as they can't even send us a bus that will work for three hours and drive 10 miles within the city.

So, since it was pouring in Chicago on Saturday with Lollapalooza going on, the bridesmaids had to go outside and try to hail taxis for 45 minutes. They didn't get to the venue until 6:00 pm. The ceremony was supposed to start at 5:30. We paid $575 to Spare Wheels so we would not have to deal with cabs/weather/uncertainties.

Their offered solution: refund us for 1 of the 3 hours because "the bus worked fine for the first 2 hours". Seriously. They failed to get the bride to her own wedding and their only response is that should count as one hour we don't have to pay??

Because of their bus breaking down, the wedding started 30 minutes late. This means we incurred more fees from the string quartet, lost 30 min of our reception, couldn't get to the venue early for photos, and the bride had to show up to her wedding in a Cab.

We'll never get back the half hour of our wedding and the photos that we missed out on, but we figured that they could at least refund our money. All we've asked from Spare Wheels is a full refund for their complete lack of reliable service on such an important day. They don't have enough heart, and not nearly enough brains, to realize that the right thing to do is accept that they severely screwed up and refund the full amount of our (breached) contract.
Services Used: Transportation
Sparewheels Transportation Co. Inc. responded with the following comments:

As owners of the company, my wife and I strive to make every event to be as perfect as the customer anticipates it to be. We obviously failed in this situation are are and were certainly apologetic and we do accept responsiblility for our failure to provide the total service requested.
A mechanical failure of our vehicle caused the problems. In our defense, all vehilces are well maintained and meet all DOP and state requirements. The problem with the vehicle was that the alternator went out. When that occurs, there is very little warning it is going to happen. Common sense dictates we would not send a vehicle to do a job and risk not being able to finish the incur the added expense of having a vehicle towed.
I do have to take exception to the statement "complete lack of reliable service". We provided transportation for the groomsmen to the location requested and then proceeded to pick up the bride's party at the requested time.
This is when the weather turned bad and we were told two different things. 1) The bride's party was not ready and 2) they did not want to come out in the rain. The driver was instructed to pick up the groomsmen and take them to the wedding venue and then return for the bride's party. When returning to pick up this group, the vehicle broke down. Our office attempted to book limos to pick up the group but was unable to do so. We offered to send another vehicle, but this would have taken too long.
I spoke with the groom on Monday after the wedding and offered my apologies and agreed to refund 1/2 of the total amount.
The above narrative is offered as an explanation and not an excuse. Over the last ten years, we have provided transportation for over 1,000 weddings and have earned a reputation of reliability and excellent service. We regret we failed to live up to our reputation this time.

Jim DeVoe

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33W480 Fabyan Parkway, Suite 101, West Chicago, IL 60185 See On Map
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