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SpoSa Italia

Woodbridge , ON

LOCATION

Woodbridge, ON CA

WEBSITE

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Dress & Attire

REVIEWS

3.1
out of 5.0
3.0/5.0
3.3/5.0
2.9/5.0
3.2/5.0
3.0/5.0
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Anonymous
Wedding:
Recently Married
5.0/5.0
I recently visited Sposaitalia after trying on wedding dresses at three different locations. I have to say it takes me a while to make any decision so you can only imagine the uncertainty that was running through my mind for something as significant as choosing a wedding dress, I didn't think I'd ever find the one.... With the help of Daniela, who I have to say was absolutely wonderful! She asked me as many questions as needed to make sure I tried on the right dresses that worked best and looked best on me. I really felt as though they were looking out for me (like family) and not just making a sale, they never pressured me once and made sure that the dress I loved was definitely THE ONE. The dresses were all beautiful, the service was incredible and I finally found my gown. I want to thank Daniela and Lia for their amazing service. For someone who thought she could never pick a dress - I can finally say I couldn't be happier with the one you helped me find. YOU LADIES ROCK! I can't wait to see you again in April and MY DRESS!!! :)
Services Used: Dress & Attire
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Laura
Wedding:
9/28/2013
5.0/5.0
Sposaitalia Bridal Salon is one of the most high end professional, and well serviced salon's I have ever been to in Toronto. From the second you walk in you can feel the positive energy in the air, and the welcoming aura that the staff surrounds you with. My sister Amanda purchased her bridal dress from here, and the experience was everything I was looking for as a sister. Lia & the bridal consultants were so loving and like family when they were helping choose the gown. They are the true essence of what a loving family is and definitely let that shine through onto their customers. They make you feel loved and welcome and only have the best interests in mind for you. You must check out this salon if you are looking for a 5 star experience and a 5 star selection of high end gowns.

Laura
(Sister of the bride)
Services Used: Dress & Attire
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Diana
Wedding:
8/31/2013
5.0/5.0
I walked into sposaitalia after having an awful experience with another bridal store close by.. I was in sheer panic mode as my wedding was 5 weeks away and I was stranded without a dress due to the errors in measurements and alterations the other place had made.. I walked in there in desperation, not knowing what to expect and not thinking much. And was I ever glad I did!! Leah was the most welcoming, sincere, cheerful, and understanding salesperson I have ever dealt with. I explained to her my situation, and she assured me she would help me find a dress that i loved and that i would have an amazing wedding journey after all!! After explaining to her the style i liked and the vision i had, she brought out a few dresses and in that bunch i found the one! She was able to miraculously do a rush order for the dress, and bring it in to me more than 10 days before the wedding. This was just enough time to have 2 alterations by the very sweet and skilled Dominica, for which she adjusted the cost due to my budget (I had lost a large deposit at the other place and so she worked well within my budget!) My dress was ready 2 days before my wedding with the most perfect veil! Every time i walked in there i was overwhelmed with a sense of serenity and got the very best service. I always got greeted with an amazing cup of coffee or a glass of champagne if i pleased. My wedding day was the best day of my life, and it's all because i had the gown of my dreams thanks to the amazing team at sposaitalia! I got soooo many compliments and was told the dress fit "like a glove!" Leah, you are a gem, i sincerely appreciate you accommodating me and being so understanding! I will continue to give you my utmost recommendations to all my girlfriends about to tie the knot!!
Services Used: Dress & Attire
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Amanda
Wedding:
9/7/2012
5.0/5.0
Thanks to all the ladies at Sposaitalia. From the first time I walked to into your salon I felt like I was finally in the right place. It took me two months to find a dress I think I went to about 10 bridal store and never really liked anything and the service and almost every other place was like a night mare!!!! So thank you soo much for being honest and having so much patience with me. I will recomnd everyone to you!!!!
Sincerely, Amanada
Services Used: Dress & Attire
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Dawn
Wedding:
10/1/2011
2.8/5.0
First of all let me say, My Dress was Gorgeous!!
Next, at times I was treated like gold, other times like poop! I guess it just depended on who I was dealing with.
I paid $2500.00 for my dress. I bought it over a year and a half in advance. Six months before my day, I tried it on and it did not fit...completely MY FAULT. There was 3 fittings and admittedly quite a lot of alterations (including changing the back from a zipper to a corset, which I asked them NOT to do).
When we picked up the dress 3 days before my wedding, it was a complete SHOCK to get an alteration bill for $600.00!! That's more than my mortgage payment!! At some point, I am sure there should have been a discussion about the cost of the alterations with my mother and I (again, MY FAULT for not checking).
The day of my wedding, the stitching on the alterations came out in 3 different places!! I was mortified as I had paid $600.00 for them! I had to keep tucking flowers into the dress under my arm, folding down the satin rouching at the waist and I had a flower just hanging on the skirt of my dress!
After my wedding I emailed them with my dissatisfaction and they did call me promptly. However, the conversation was very one-sided with Lia telling me over and over that dress mishaps happen during weddings and basically it was all my fault. She also continued to tell me that there was so much work done on my dress and that the $600.00 was a fair price for the alterations. The cost was a hard pill to swallow, but for good work, who wouldn't pay. I just did not believe that alterations costing that much should have resulted in the sloppy work it did. I had originally asked that my mother be refunded for the alteration cost and I was told there was no way. They wouldn't even budge. After 15 minutes of being told that it was all my fault I decided that I was not going to get anywhere and to just end the call.
Brides...you will get a beautiful dress as Sposaitalia! Just take it elsewhere for alterations!
Services Used: Dress & Attire
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meli
Wedding:
6/11/2011
1.2/5.0
I agree with the other review, lea makes u feel that it is all your fault.

my review, Lea is the biggest fake sales person. So in turn she is good at what she does, because she manipulates you every step of the way.
The supposed Sposaitalia line of couture dresses where Lea says, " you will never find anything like this anywhere else" is a a big lie/joke.

All they do is order in other designer gowns and take the label off and sew on their own. Then they double the price. Unfortunetly I found this out the hard way and was stuck with a dress that they screwed up on after a year, ordered it in too small. Then made me feel that I was over reacting about not feeling comfortable in a botched dress they tried to fix.
So unless you want to overpay for the same stuff you can find anywhere else. Save your time and money.
Services Used: Dress & Attire
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PatriciaScordi
Wedding:
5/29/2010
5.0/5.0
The service there was great. They helped me with everything. They were very patient with me when I did not like something or when a suggestion was made. They were great with picking out dresses that they felt would look good on your body image. The one thing I really liked was the fact that they were very honest.
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
1.2/5.0
When I first went there they were super helpful. I tried on a dress in December. I fell in love with the dress, and the person helping me the first time I visited was very accommodating the first time I went there. They took my measurements and said that they would have cups sewn into the dress before my first dress fitting as it was an open back and wearing a bra wouldn't be an option. Also, they told me and wrote on my receipt that the dress would be ready for May and I would also decide on a veil at my fitting. I had already told them I definitely wanted a floor length veil. They then told me they would charge the card for half the deposit and wrote out a receipt for half the balance. Great first visit. No issues at all. I was happy with all of the above agreements and my dress too. I even sent my friend to the store to check it out who later said the dresses weren't even that clean!


The next month in January it went downhill. The store had my card information and went ahead and charged my card for the full amount of the dress without my permission and without letting me know.

Then, June came around and my dress still was not in after they had told me it would be in for May. When I phoned them for an explanation and asked patiently and politely when the dress would be in, I could barely understand the person speaking English to me and any of the workers who later took the call were very short towards me. I had to call in several times before I got any answers explaining that my wedding was in two weeks and I still did not have my dress that was supposed to be in last month. After the conversation the worker I was speaking to had not even clued in that I was referring to my wedding gown. As she said "your prom dress will be in soon". I then corrected her saying "my wedding dr
Services Used: Dress & Attire
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Anonymous
Wedding:
[Private]
3.6/5.0
Loved the layout of the bridal salon, it was like being on Say Yes To The Dress, very pretty and lots of nice dresses to try. The girls were very friendly and helped me find the dress of my dreams :) :)

My only criticism is that they asked me my budget and then put me in a dress twice the price without telling me before I fell in love and said yes to it. Made it difficult after deciding I wanted the dress to realize it was double what I had budgeted for...I still took the dress, at that point what else could I do I knew I wouldn't be able to find something else after falling in love with it.
Services Used: Dress & Attire
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Anonymous
Wedding:
[Private]
0.0/5.0
I have received the most ridiculous customer service this past Sunday from Sposa Italia and felt like it's really important for me to share the horrible experience I had with all the bride-to-bes.
As a bridesmaid I had booked an appointment in advance to go there with the bride and the rest of the bridesmaids to shop for a wedding gown and bridesmaids dresses. The bride was so excited to go this place and had marked off a few dresses she wanted to try on.
As someone who has worked in retail and hospitality and has done customer service most of her life, I see so many things wrong with this place:
We were not greeted when we walked in to the store and we had to wait for 45 minutes even thought we had booked and confirmed an appointment weeks in advance. And here is where my frustration reaches it peak: During all this time no one even acknowledged us and the only person who did talk to us after 45 minutes said "We're very busy" and " I called the girls".!!!!!!!!
I can think of a 1000 other ways this could've been handled to change our unforgettably negative experience and making us to maybe give them another shot of going back and definitely avoiding us to go ahead and tell a lot of other brides our story and share with them what we had experienced.
Hence, I would like to advise all those bride-to-bes out there to avoid going to SPOSA ITALIA and to scratch it off your lists!!! DO NOT WASTE YOUR PRECIOUS TIME!
***NO BRIDE NEEDS TO HAVE THIS DISASTROUS EXPERIENCE DURING WHAT SHOULD BE THE MOST POSITIVE AND EXCITING TIME OF THEIR LIVES!!!***
Services Used: Dress & Attire
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Anonymous
Wedding:
[Private]
0.0/5.0
HORRIBLE service! An appointment was made in advance and were very rude when we had ask if it would be much longer . They made us wait 30 minutes an it seemed like they didn't even care that we were there . Myself and the bride left because we were so shocked with service, especially the male that worked there . All he had to say was "well I buzzed the girls" and walked away. Looked like a nice enough shop but unfortunately they were to busy to care. The business is run so poorly, especially considering there are 2 more dress shops in the same plaza . Don't waste your time!
Services Used: Dress & Attire
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