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SpoSa Italia

Woodbridge , ON

LOCATION

Woodbridge, ON CA

WEBSITE

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Dress & Attire

REVIEWS

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3.0/5.0
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Anonymous
Wedding:
Recently Married
0.0/5.0
I have received the most ridiculous customer service this past Sunday from Sposa Italia and felt like it's really important for me to share the horrible experience I had with all the bride-to-bes.
As a bridesmaid I had booked an appointment in advance to go there with the bride and the rest of the bridesmaids to shop for a wedding gown and bridesmaids dresses. The bride was so excited to go this place and had marked off a few dresses she wanted to try on.
As someone who has worked in retail and hospitality and has done customer service most of her life, I see so many things wrong with this place:
We were not greeted when we walked in to the store and we had to wait for 45 minutes even thought we had booked and confirmed an appointment weeks in advance. And here is where my frustration reaches it peak: During all this time no one even acknowledged us and the only person who did talk to us after 45 minutes said "We're very busy" and " I called the girls".!!!!!!!!
I can think of a 1000 other ways this could've been handled to change our unforgettably negative experience and making us to maybe give them another shot of going back and definitely avoiding us to go ahead and tell a lot of other brides our story and share with them what we had experienced.
Hence, I would like to advise all those bride-to-bes out there to avoid going to SPOSA ITALIA and to scratch it off your lists!!! DO NOT WASTE YOUR PRECIOUS TIME!
***NO BRIDE NEEDS TO HAVE THIS DISASTROUS EXPERIENCE DURING WHAT SHOULD BE THE MOST POSITIVE AND EXCITING TIME OF THEIR LIVES!!!***
I have received the most ridiculous customer service this past Sunday from Sposa Italia and felt like it's really Read more...
I have received the most ridiculous customer service this past Sunday from Sposa Italia and felt like it's really important for me to share the horrible experience I had with all the bride-to-bes.
As a bridesmaid I had booked an appointment in advance to go there with the bride and the rest of the bridesmaids to shop for a wedding gown and bridesmaids dresses. The bride was so excited to go this place and had marked off a few dresses she wanted to try on.
As someone who has worked in retail and hospitality and has done customer service most of her life, I see so many things wrong with this place:
We were not greeted when we walked in to the store and we had to wait for 45 minutes even thought we had booked and confirmed an appointment weeks in advance. And here is where my frustration reaches it peak: During all this time no one even acknowledged us and the only person who did talk to us after 45 minutes said "We're very busy" and " I called the girls".!!!!!!!!
I can think of a 1000 other ways this could've been handled to change our unforgettably negative experience and making us to maybe give them another shot of going back and definitely avoiding us to go ahead and tell a lot of other brides our story and share with them what we had experienced.
Hence, I would like to advise all those bride-to-bes out there to avoid going to SPOSA ITALIA and to scratch it off your lists!!! DO NOT WASTE YOUR PRECIOUS TIME!
***NO BRIDE NEEDS TO HAVE THIS DISASTROUS EXPERIENCE DURING WHAT SHOULD BE THE MOST POSITIVE AND EXCITING TIME OF THEIR LIVES!!!*** Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
0.5/5.0
DO NOT GO HERE. I had a very terrible experience at this store. Until they take your money they are sweet as sugar and once you're hooked on a contract you're meaningless to them. I purchased my dress along with Sposaitalia cash back but this is a total scam to take your money! I went in to try on my dress and initially the dress fit, however I was told that I need alterations and that I gained weight (not kidding, they actually said this to me). Once I got home I took my measurements and I was the exact same as I had been when I initially placed the order. Within literally 30 mins I had called the store back and told them not to alter the dress however I was totally surprised when I went back and the dress had been altered... the staff just kept blaming one another and did not want to take any responsibility for it. They sold me a tiara that they claimed had Swarovski crystals and when I asked for authentication they claimed that they do not come with them. They sold this to me for 500 however the tag read 200 and had a made in China label. When they were questioned about this they were speechless and had offered me another item in the store to cover up. None of the jewellery pieces have price tags they just pull numbers out of their ass.Save yourself the stress and do not go!
DO NOT GO HERE. I had a very terrible experience at this store. Until they take your money they are sweet as sugar and Read more...
DO NOT GO HERE. I had a very terrible experience at this store. Until they take your money they are sweet as sugar and once you're hooked on a contract you're meaningless to them. I purchased my dress along with Sposaitalia cash back but this is a total scam to take your money! I went in to try on my dress and initially the dress fit, however I was told that I need alterations and that I gained weight (not kidding, they actually said this to me). Once I got home I took my measurements and I was the exact same as I had been when I initially placed the order. Within literally 30 mins I had called the store back and told them not to alter the dress however I was totally surprised when I went back and the dress had been altered... the staff just kept blaming one another and did not want to take any responsibility for it. They sold me a tiara that they claimed had Swarovski crystals and when I asked for authentication they claimed that they do not come with them. They sold this to me for 500 however the tag read 200 and had a made in China label. When they were questioned about this they were speechless and had offered me another item in the store to cover up. None of the jewellery pieces have price tags they just pull numbers out of their ass.Save yourself the stress and do not go! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
0.0/5.0
I strongly recommend that you NOT get your wedding dress from Sposa Italia:
1. My wedding dress arrived late. I ordered my dress in April 2014 for my wedding on May 2, 2015. I was told that my dress would definitely arrive in early February, but the owner wrote February/March 2015 on the receipt and my wedding dress did not arrive until April 2nd.
2. When I inquired about when my dress would arrive, I received several contradicting responses from the owner.
3. The alterations on the wedding dress were very poorly done. Even the owner and head seamstress acknowledged that the workmanship was not at the expected level of professionalism. For example, there were multiple holes where the fabric was cut during alteration; the lace hem and several seams that were altered (e.g. shoulders, under arms) were not completely re-sewn; there were even more pulls in the lace after alterations than when it arrived; and multiple beads in the bodice were missing and were not replaced, as had been promised. Despite the store’s offer to fix the dress, we did not trust them to repair the damage and it took over 36 hours of work by another seamstress to make the dress ready to wear.
4. The wedding dress had multiple yellowish stains on the fabric when we picked it up. We think these stains were from the salt water used for steaming the dress. The dress had to be cleaned before I could wear it.
5. The owner promised us a refund for the alterations since these were so poorly done. Despite a reminder email, this promised refund has still not be processed.
6. My wedding dress did not have an Allure Bridals label like the dress I tried on, ordered and paid for, but instead had a “Sposaitalia Couturier” label. When we asked about this, the owners stated that they had no idea why the dress did not have an Allure label and blamed this on the person who did the alterations.
I strongly recommend that you NOT get your wedding dress from Sposa Italia:
1. My wedding dress arrived late. I Read more...
I strongly recommend that you NOT get your wedding dress from Sposa Italia:
1. My wedding dress arrived late. I ordered my dress in April 2014 for my wedding on May 2, 2015. I was told that my dress would definitely arrive in early February, but the owner wrote February/March 2015 on the receipt and my wedding dress did not arrive until April 2nd.
2. When I inquired about when my dress would arrive, I received several contradicting responses from the owner.
3. The alterations on the wedding dress were very poorly done. Even the owner and head seamstress acknowledged that the workmanship was not at the expected level of professionalism. For example, there were multiple holes where the fabric was cut during alteration; the lace hem and several seams that were altered (e.g. shoulders, under arms) were not completely re-sewn; there were even more pulls in the lace after alterations than when it arrived; and multiple beads in the bodice were missing and were not replaced, as had been promised. Despite the store’s offer to fix the dress, we did not trust them to repair the damage and it took over 36 hours of work by another seamstress to make the dress ready to wear.
4. The wedding dress had multiple yellowish stains on the fabric when we picked it up. We think these stains were from the salt water used for steaming the dress. The dress had to be cleaned before I could wear it.
5. The owner promised us a refund for the alterations since these were so poorly done. Despite a reminder email, this promised refund has still not be processed.
6. My wedding dress did not have an Allure Bridals label like the dress I tried on, ordered and paid for, but instead had a “Sposaitalia Couturier” label. When we asked about this, the owners stated that they had no idea why the dress did not have an Allure label and blamed this on the person who did the alterations. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
0.0/5.0
HORRIBLE service! An appointment was made in advance and were very rude when we had ask if it would be much longer . They made us wait 30 minutes an it seemed like they didn't even care that we were there . Myself and the bride left because we were so shocked with service, especially the male that worked there . All he had to say was "well I buzzed the girls" and walked away. Looked like a nice enough shop but unfortunately they were to busy to care. The business is run so poorly, especially considering there are 2 more dress shops in the same plaza . Don't waste your time!
HORRIBLE service! An appointment was made in advance and were very rude when we had ask if it would be much longer . They Read more...
HORRIBLE service! An appointment was made in advance and were very rude when we had ask if it would be much longer . They made us wait 30 minutes an it seemed like they didn't even care that we were there . Myself and the bride left because we were so shocked with service, especially the male that worked there . All he had to say was "well I buzzed the girls" and walked away. Looked like a nice enough shop but unfortunately they were to busy to care. The business is run so poorly, especially considering there are 2 more dress shops in the same plaza . Don't waste your time! Read less
Services Used: Dress & Attire
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jennifer
Wedding:
11/29/2014
4.8/5.0
Lea helped me out so much! My name is jennifer and I'm getting married in November I started to get frantic bc I hadn't seen my dress since January and wanted to know if I even still fit into it! Lea reassured me each time I called that it would be perfect and last week I went in to try it on and it was! Can't wait for the big day! Xo
Lea helped me out so much! My name is jennifer and I'm getting married in November I started to get frantic bc I hadn't Read more...
Lea helped me out so much! My name is jennifer and I'm getting married in November I started to get frantic bc I hadn't seen my dress since January and wanted to know if I even still fit into it! Lea reassured me each time I called that it would be perfect and last week I went in to try it on and it was! Can't wait for the big day! Xo Read less
Services Used: Dress & Attire
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Private User
Wedding:
9/27/2014
1.7/5.0
Loved the layout of the bridal salon, it was like being on Say Yes To The Dress, very pretty and lots of nice dresses to try. The girls were very friendly and helped me find the dress of my dreams :) :)

My only criticism is that they asked me my budget and then put me in a dress twice the price without telling me before I fell in love and said yes to it. Made it difficult after deciding I wanted the dress to realize it was double what I had budgeted for...I still took the dress, at that point what else could I do I knew I wouldn't be able to find something else after falling in love with it.

(Post-Wedding)
Further...they sent me home with the wrong veil! (NOT IMPRESSED)
Also, I purchased earrings for $98 and they were missing stones, when I took them back they "fixed" by gluing beads in the holes....thus making it look WORSE than before...
I called and left voice mails constantly and it always took forever to hear back from them...

I do NOT recommend
Loved the layout of the bridal salon, it was like being on Say Yes To The Dress, very pretty and lots of nice dresses to Read more...
Loved the layout of the bridal salon, it was like being on Say Yes To The Dress, very pretty and lots of nice dresses to try. The girls were very friendly and helped me find the dress of my dreams :) :)

My only criticism is that they asked me my budget and then put me in a dress twice the price without telling me before I fell in love and said yes to it. Made it difficult after deciding I wanted the dress to realize it was double what I had budgeted for...I still took the dress, at that point what else could I do I knew I wouldn't be able to find something else after falling in love with it.

(Post-Wedding)
Further...they sent me home with the wrong veil! (NOT IMPRESSED)
Also, I purchased earrings for $98 and they were missing stones, when I took them back they "fixed" by gluing beads in the holes....thus making it look WORSE than before...
I called and left voice mails constantly and it always took forever to hear back from them...

I do NOT recommend Read less
Services Used: Dress & Attire
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Alexlh
Wedding:
9/20/2014
5.0/5.0
The ladies at Sposa Italia made sure that my bridal dress shopping experience was a great one. I had a great time choosing my gown and felt that the staff was never pushing me into deciding quickly or spending more then I budgeted. I am currently working with them to get my dress altered and the prices are fair and honest. I would for sure recommend Sposa Italia for the bride in search of an elegant wedding dress and a pleasent shopping experience.
The ladies at Sposa Italia made sure that my bridal dress shopping experience was a great one. I had a great time choosing Read more...
The ladies at Sposa Italia made sure that my bridal dress shopping experience was a great one. I had a great time choosing my gown and felt that the staff was never pushing me into deciding quickly or spending more then I budgeted. I am currently working with them to get my dress altered and the prices are fair and honest. I would for sure recommend Sposa Italia for the bride in search of an elegant wedding dress and a pleasent shopping experience. Read less
Services Used: Dress & Attire
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Valentina
Wedding:
5/18/2014
5.0/5.0
To all my brides, bridesmaids, mother of the bride/groom, anyone looking to buy a wedding dress or evening dress PLEASE READ THIS REVIEW. My review will help make your decision a lot more easier when deciding whether or not you should go to Sposaitalia and let me tell you all.. GO TO SPOSAITALIA!

I recently just got married on May 18th, 2014 and i obviously bought my dress from SPOSAITALIA and let me tell you, it was the most beautiful dress anyone could ever ask for. Not only did i love it because it was beautiful but i loved it because of the people i bought it from. i literally got to know all of SPOSAITALIA'S staff: Lia, Ron, Vanessa, Daniella, Onofria, Domenica, Silvana. From the first day that i walked into SPOSAITAIA i felt special. SPOSAITALIA makes you feel special, they make you feel like a princess, like you are the only one that matters. They care about all their customers and make them their #1 priority. I've seen how the staff of SPOSAITALIA are with their customers and how they take care of them, they make sure they fulfill all of their needs and help them find their perfect dress and everyone in this world deserves that kind of treatment when it comes to finding that perfect dress. SPOSAITALIA thank you for making all of my dreams come true as well as my husbands. I couldn't ask for a better dress, Mike fell in love all over again when he saw me in my precious dress and it is all thanks to you. i absolutely adore you all for making my dress shopping experience the best ever. i will never forget you and i will refer SPOSAITALIA to anyone i see. SPOSAITALIA is the best bridal store in all of Toronto.

so people (brides, bridesmaids, parents, siblings, EVERYONE) if i did not make this clear enough for you, let me type it out one last time, GO TO SPOSAITALIA!! it is the place where all of your dreams come true, it is the beginning of the next chapter in your life, so walk into SPOSAITALIA and make your dreams come true.

Thank You
Valentina
To all my brides, bridesmaids, mother of the bride/groom, anyone looking to buy a wedding dress or evening dress PLEASE Read more...
To all my brides, bridesmaids, mother of the bride/groom, anyone looking to buy a wedding dress or evening dress PLEASE READ THIS REVIEW. My review will help make your decision a lot more easier when deciding whether or not you should go to Sposaitalia and let me tell you all.. GO TO SPOSAITALIA!

I recently just got married on May 18th, 2014 and i obviously bought my dress from SPOSAITALIA and let me tell you, it was the most beautiful dress anyone could ever ask for. Not only did i love it because it was beautiful but i loved it because of the people i bought it from. i literally got to know all of SPOSAITALIA'S staff: Lia, Ron, Vanessa, Daniella, Onofria, Domenica, Silvana. From the first day that i walked into SPOSAITAIA i felt special. SPOSAITALIA makes you feel special, they make you feel like a princess, like you are the only one that matters. They care about all their customers and make them their #1 priority. I've seen how the staff of SPOSAITALIA are with their customers and how they take care of them, they make sure they fulfill all of their needs and help them find their perfect dress and everyone in this world deserves that kind of treatment when it comes to finding that perfect dress. SPOSAITALIA thank you for making all of my dreams come true as well as my husbands. I couldn't ask for a better dress, Mike fell in love all over again when he saw me in my precious dress and it is all thanks to you. i absolutely adore you all for making my dress shopping experience the best ever. i will never forget you and i will refer SPOSAITALIA to anyone i see. SPOSAITALIA is the best bridal store in all of Toronto.

so people (brides, bridesmaids, parents, siblings, EVERYONE) if i did not make this clear enough for you, let me type it out one last time, GO TO SPOSAITALIA!! it is the place where all of your dreams come true, it is the beginning of the next chapter in your life, so walk into SPOSAITALIA and make your dreams come true.

Thank You
Valentina Read less
Services Used: Dress & Attire, Jewelry
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PatriciaScordi
Wedding:
5/29/2010
5.0/5.0
The service there was great. They helped me with everything. They were very patient with me when I did not like something or when a suggestion was made. They were great with picking out dresses that they felt would look good on your body image. The one thing I really liked was the fact that they were very honest.
The service there was great. They helped me with everything. They were very patient with me when I did not like something Read more...
The service there was great. They helped me with everything. They were very patient with me when I did not like something or when a suggestion was made. They were great with picking out dresses that they felt would look good on your body image. The one thing I really liked was the fact that they were very honest. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I recently visited Sposaitalia after trying on wedding dresses at three different locations. I have to say it takes me a while to make any decision so you can only imagine the uncertainty that was running through my mind for something as significant as choosing a wedding dress, I didn't think I'd ever find the one.... With the help of Daniela, who I have to say was absolutely wonderful! She asked me as many questions as needed to make sure I tried on the right dresses that worked best and looked best on me. I really felt as though they were looking out for me (like family) and not just making a sale, they never pressured me once and made sure that the dress I loved was definitely THE ONE. The dresses were all beautiful, the service was incredible and I finally found my gown. I want to thank Daniela and Lia for their amazing service. For someone who thought she could never pick a dress - I can finally say I couldn't be happier with the one you helped me find. YOU LADIES ROCK! I can't wait to see you again in April and MY DRESS!!! :)
I recently visited Sposaitalia after trying on wedding dresses at three different locations. I have to say it takes me a Read more...
I recently visited Sposaitalia after trying on wedding dresses at three different locations. I have to say it takes me a while to make any decision so you can only imagine the uncertainty that was running through my mind for something as significant as choosing a wedding dress, I didn't think I'd ever find the one.... With the help of Daniela, who I have to say was absolutely wonderful! She asked me as many questions as needed to make sure I tried on the right dresses that worked best and looked best on me. I really felt as though they were looking out for me (like family) and not just making a sale, they never pressured me once and made sure that the dress I loved was definitely THE ONE. The dresses were all beautiful, the service was incredible and I finally found my gown. I want to thank Daniela and Lia for their amazing service. For someone who thought she could never pick a dress - I can finally say I couldn't be happier with the one you helped me find. YOU LADIES ROCK! I can't wait to see you again in April and MY DRESS!!! :) Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
[Private]
4.0/5.0
I visited Sposa Italia last week and I must say the service was very professional and a lot of options available to any bride. The staff was courteous and pleasant to work with. Great Job! I would recommend that anyone go and experience "Sposa Italia."
I visited Sposa Italia last week and I must say the service was very professional and a lot of options available to any Read more...
I visited Sposa Italia last week and I must say the service was very professional and a lot of options available to any bride. The staff was courteous and pleasant to work with. Great Job! I would recommend that anyone go and experience "Sposa Italia." Read less
Services Used: Dress & Attire
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