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St. Andrew's Church

Pasadena , CA

LOCATION

Pasadena, CA US
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Wedding Venue

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Yeling
Wedding:
1/2/2016
1.0/5.0
Due to character limit, I'm doing a short version here. If interested, you can read the full version on Yelp.

If I could give zero or negative 5 star, I would, for ruining my wedding. And below is why:

My fiance and I asked for the availability of our wedding date and time a month ago, and we were told the date and time were available. So, we went to the information night and followed up the very next day with the event manager Luci Santos to set a meeting to lock the date/time. She postponed our meeting 4~5 times, and finally cancelled our meeting last minute and didn't get back to us till another week later. Today, a month passed by from the initial contact, my fiance finally got hold of her again, and she told us the date/time was booked. We were shocked and asked her how that could happen since we were told by her a month earlier that the date/time was still available, especially she was the one kept postponing and cancelling our meetings for a month. Then she said that the slot was booked last November. Does it mean she lied to us at the beginning when we asked her several times if the date/time was available? I specifically remember after a few postpones I wanted to confirm again if the date/time was still available. She put me on hold, and then told me yes.

Not to mention the entire process of dealing with her is painful since it was extremely hard to get hold of her and get her to commit to a meeting.

Our wedding is at the beginning of January. Now we have wasted the valuable one month without looking elsewhere. We might not get a date/time that we wanted now even from another church because it's so late. Basically, WE ARE SCREWED!

For what we are willing to pay ($3,200 for non-registered couples to use the facility for only 1 hour to 1.5 hours), we can't believe we experienced this.

Luci Santos, I will remember you forever for ruining the most important event if my life.
Due to character limit, I'm doing a short version here. If interested, you can read the full version on Yelp.

If Read more...
Due to character limit, I'm doing a short version here. If interested, you can read the full version on Yelp.

If I could give zero or negative 5 star, I would, for ruining my wedding. And below is why:

My fiance and I asked for the availability of our wedding date and time a month ago, and we were told the date and time were available. So, we went to the information night and followed up the very next day with the event manager Luci Santos to set a meeting to lock the date/time. She postponed our meeting 4~5 times, and finally cancelled our meeting last minute and didn't get back to us till another week later. Today, a month passed by from the initial contact, my fiance finally got hold of her again, and she told us the date/time was booked. We were shocked and asked her how that could happen since we were told by her a month earlier that the date/time was still available, especially she was the one kept postponing and cancelling our meetings for a month. Then she said that the slot was booked last November. Does it mean she lied to us at the beginning when we asked her several times if the date/time was available? I specifically remember after a few postpones I wanted to confirm again if the date/time was still available. She put me on hold, and then told me yes.

Not to mention the entire process of dealing with her is painful since it was extremely hard to get hold of her and get her to commit to a meeting.

Our wedding is at the beginning of January. Now we have wasted the valuable one month without looking elsewhere. We might not get a date/time that we wanted now even from another church because it's so late. Basically, WE ARE SCREWED!

For what we are willing to pay ($3,200 for non-registered couples to use the facility for only 1 hour to 1.5 hours), we can't believe we experienced this.

Luci Santos, I will remember you forever for ruining the most important event if my life. Read less
Services Used: Wedding Venue
130x130 sq 1232999641609 kissing sky
Lucinda
Wedding:
2/28/2009
0.6/5.0
While St. Andrew's Catholic Church is the most gorgeous Catholic church in Old Town Pasadena, unfortunately the spirit of the women in the church office don't match the beauty of the church. They were rude, disrespectful, and quarrelsome with us. For example, we met the woman (I am not using names so that it's not too slanderous!) who was to decide if we were to get married in the church or not. She interviewed us, agreed that since I was not catholic obviously we would not have a full mass for our wedding, and things seemed to be set. The problems arose when I began to go to classes to begin the process of becoming Catholic. I was doing this as a wedding present as a surprise for my fiance. When I told the lady at St Andrew's she threw a fit, calling me troublesome and secretive and suggested that we look for another church to get married in. Once my fiance calmed her down (I was forced to ruin my wedding surprise for him and tell him about the classes, how else could I have explained that we wouldn't be able to get married at St Andrew's?) and told the woman in the office that he was very happy that I was becoming Catholic and he was supportive of me, well, then she tried to force me to become Catholic before the wedding so that we could do a full mass!! We had already discussed with his mother and decided as a family not to have a full mass as it would exclude so many of our guests, and we had discussed this with the priest where we attend mass regularly, but the women in the office wouldn't hear of it! Unfortunately it boiled down to the fact that I was confirmed into the Catholic church before our wedding, but we hid it from the women in the office so we wouldn't have to deal with them forcing a full mass down our throats. Obviously, if more of our guests had been Catholic we would have loved to have a full mass, but according to our priest the Church does not recommend having a full mass if it excludes so many.

Other nightmares with the women in the office included such things as them calling to tell us that our rehearsal would be canceled unless we brought in the payments for the church required organist and wedding coordinator. Well, we live 80 miles away from the church, and the receptionist insisted that we overnight the paperwork. Now, we'd already paid $2000 to the church for use of the facilities, you'd think we'd be good for the $300 or so for the other two ladies! Instead we had to fed ex overnight express our checks.

The wedding coordinator that the church required we use (they rotate throughout the year) was fine on the phone and good at returning calls eventually, but the night of the rehearsal was so unprofessional that she stood in the front of the church and would YELL down the aisle for the next person to start walking up. Many of our family commented on her unprofessional behavior and on what a disorganized mess the rehearsal was. They seemed to think that as the church appointed wedding coordinator she should have been organized and known what she was doing.

As a final straw, after the wedding the deacon asked the wedding coordinator twice if he could have our witnesses since the marriage license. The wedding coordinator refused. Twice. So the wedding coordinator gave our marriage license to the church receptionist and she noted that it was missing witness signatures and so she mailed it to the county office anyway without calling us. Needless to say it was returned to us but luckily we were not fined for the exclusion.

The pictures of our wedding are gorgeous but the headaches involved with dealing with the women in the church were more than intolerable. I would advise strongly against using this church. Give your money to a church with a happy spirit that deserves to have your business.
While St. Andrew's Catholic Church is the most gorgeous Catholic church in Old Town Pasadena, unfortunately the spirit of Read more...
While St. Andrew's Catholic Church is the most gorgeous Catholic church in Old Town Pasadena, unfortunately the spirit of the women in the church office don't match the beauty of the church. They were rude, disrespectful, and quarrelsome with us. For example, we met the woman (I am not using names so that it's not too slanderous!) who was to decide if we were to get married in the church or not. She interviewed us, agreed that since I was not catholic obviously we would not have a full mass for our wedding, and things seemed to be set. The problems arose when I began to go to classes to begin the process of becoming Catholic. I was doing this as a wedding present as a surprise for my fiance. When I told the lady at St Andrew's she threw a fit, calling me troublesome and secretive and suggested that we look for another church to get married in. Once my fiance calmed her down (I was forced to ruin my wedding surprise for him and tell him about the classes, how else could I have explained that we wouldn't be able to get married at St Andrew's?) and told the woman in the office that he was very happy that I was becoming Catholic and he was supportive of me, well, then she tried to force me to become Catholic before the wedding so that we could do a full mass!! We had already discussed with his mother and decided as a family not to have a full mass as it would exclude so many of our guests, and we had discussed this with the priest where we attend mass regularly, but the women in the office wouldn't hear of it! Unfortunately it boiled down to the fact that I was confirmed into the Catholic church before our wedding, but we hid it from the women in the office so we wouldn't have to deal with them forcing a full mass down our throats. Obviously, if more of our guests had been Catholic we would have loved to have a full mass, but according to our priest the Church does not recommend having a full mass if it excludes so many.

Other nightmares with the women in the office included such things as them calling to tell us that our rehearsal would be canceled unless we brought in the payments for the church required organist and wedding coordinator. Well, we live 80 miles away from the church, and the receptionist insisted that we overnight the paperwork. Now, we'd already paid $2000 to the church for use of the facilities, you'd think we'd be good for the $300 or so for the other two ladies! Instead we had to fed ex overnight express our checks.

The wedding coordinator that the church required we use (they rotate throughout the year) was fine on the phone and good at returning calls eventually, but the night of the rehearsal was so unprofessional that she stood in the front of the church and would YELL down the aisle for the next person to start walking up. Many of our family commented on her unprofessional behavior and on what a disorganized mess the rehearsal was. They seemed to think that as the church appointed wedding coordinator she should have been organized and known what she was doing.

As a final straw, after the wedding the deacon asked the wedding coordinator twice if he could have our witnesses since the marriage license. The wedding coordinator refused. Twice. So the wedding coordinator gave our marriage license to the church receptionist and she noted that it was missing witness signatures and so she mailed it to the county office anyway without calling us. Needless to say it was returned to us but luckily we were not fined for the exclusion.

The pictures of our wedding are gorgeous but the headaches involved with dealing with the women in the church were more than intolerable. I would advise strongly against using this church. Give your money to a church with a happy spirit that deserves to have your business. Read less
Services Used: Wedding Venue
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